McDonald's Restaurant in Neumünster

The hamburger was🤮.04.12.24 There was no sticker on the box🥲🤷🏼‍♂️✌🏻

What can I say, McDonald's is no longer the same as it was when I was a child, somehow everything has changed, everything doesn't taste the same as it used to, nevertheless I will rate the store and the customers in this review, There are actually a lot of employees there who are completely correct, but unfortunately there are also employees there who behave unfriendly and really ruin your fun, who just chatted with their friends instead of taking my order like yesterday, that was very rude at first I had to wait a very long time The other guy (probably team leader) acted like a boss the whole time and talked down to me, just disrespectful, my order was for food in the store, this should normally be delivered by an employee at the table, nothing since I had to pick it up myself which confirms the disrespect, But I will never enter this store, after all, I finance your salary. Better go to Burgerking Neumünster, it's much healthier, tastier and friendlier. I still have to get one thing off my chest, there are almost never Germans in fast food shops with which I have bad experiences, unfortunately it's usually always Arabs/Turks.

Food was good, service but a bit unfriendly

Employees with glasses and who squint are very unfriendly. Ordered goods delivered incorrectly and when you point out he just leaves

Natürlich gut besucht. Speisen wie immer schnell geliefert an den Platz. Ich kann die negativen Rezensionen nicht nachvollziehen. Man weiß doch was an bei McDonald’s erwartet. Ich komme immer wieder gerne her.

At Mc Drive you order 6 items via the app and then one is missing... if you have a craving for the parts you will be disappointed... and that often... somehow doesn't work at all... at €6 each It's slowly not funny anymore...

Quite okay. The employees are generally friendly, but unfortunately they are rarely particularly well trained or passionate about their work. The ambience and design have become boring, but that's because of the franchise. I mostly eat out.

I would have preferred to continue driving. We wanted to eat something quick between meals. It generally took a long time for the food to be ready, despite the many employees in the store. And then the disillusionment, in the car we noticed that the Plant Nuggets were originals, despite the Plant cardboard. That doesn't work at all.

Had chicken crispy and spicy today. It was really crispy and delicious. Unfortunately, the chili flakes were spread on one side of the burger. The spot was so spicy that I couldn't taste anything else. We had a family-sized order to pick up and everything was complete.

Food was delivered quickly. But the toilet is a mess! Dirty floor, empty soap dispenser... That doesn't work at all 😕

Waited forever for my food, despite pre-ordering and not much crowd.

Had a hair in the burger... Otherwise everything is okay!

Ordered Happy Metal, picked out the book...got a completely different one. The fruit squeeze was simply completely forgotten. Drinks were only available after it was pointed out that you had finally ordered and paid for them. Impossible Zich people behind the counter, completely disorganized...

Very unfriendly (Asian) service, ice cream was almost completely melted

Half the order was missing, the cola was diluted with water (see picture how light it is) and that's definitely not because of the ice cubes!

Actually a very modern, clean fast food restaurant, I don't like the way the order is entered at the terminal at all and instead of being shorter it took much longer, even though the staff tried their best! I often go to the drive-in counter and pre-order in the app, it always works great and is very quick. Always friendly staff!

It took a long time until we received our food, the employees seemed overwhelmed and not particularly friendly.

This McDonald's has nothing to do with "FAST FOOD". The thing that really annoys me is that when I've paid for my food in the drive, I get my drink at the next counter and then have to drive a few meters ahead so that I disappear out of the camera's field of vision, just so that they don't mess up the service and that even if there isn't a car behind me far and wide. I once said "but there's no car behind me, I can wait here for my food" then all I get is "there's a camera up there". Why do I care about their camera? And when it happens that I do eat inside, the staff isn't always encouraged to be friendly. and the seating is sometimes so tight at the table that you sit there like a sardine (I have a bit more of a stomach and there is no space between the table and my stomach, which is not comfortable for eating.) Unfortunately, this point is the same in every branch that I visited. maybe an incentive to change something. Addendum: Ate here again today, despite pre-ordering via the app I had to wait over 5 minutes for my food even though there was almost nothing going on at the time. Fries were ALMOST always cold. I'm just wondering what takes them so long. Service is 6minus in this branch. I'm seriously wondering why I keep coming back here.

Very bad service. Very long waiting time. The food is cold. The burger is terrible.

Quite ok for McDonalds. Just a little more expensive

Preferably not even 0.01 star Not every day at Mecces On public holidays you only read open or closed on Google You feel like having breakfast after a night shift and then the shop is closed and you have to wait until 8:00 a.m. while an employee is already in the shop at 7:00 a.m. drinking coffee You should reconsider having McDonald's open on public holidays Food cold, definitely only microwave Next time I'll go into town to eat for €27. You get breakfast for three

Disaster. After waiting for over 35 minutes, there was still no information about when the order would be approximately ready. You were largely ignored by the employees, so you were forced to cancel. That also took another 10 minutes until you could leave the “fast food” restaurant without anything in your stomach. Never again.

Total disaster today, waited 50 minutes for food. Order not complete and totally cold. When I asked if they could get warm burgers, they said no

Ronald McDonald is always worth a visit. I LOVE IT !!!

Food is always incomplete, the magazines are always missing and they didn't have my donut either 🫠🥲

Waited 45 minutes for our order today 🙄 then the nuggets were missing and the burgers were cold 🙄🙄

Not good, it took too long, the number to pick up and queue up isn't so good

Too expensive, I don't go there anymore.

Actually, I'm a fan. But today McDonald's managed to lose me as a customer. As always, I put together the order at home and sent it off. When we arrived we gave the code, drove to the first window and picked up the gift. At the second window there were apples and drinks and a request for the preferred dog to wait. Then two more vehicles came to wait as well. Both cars were served before us. When our order finally came, they said the McPlants nuggets had taken so long. Why do I even order at home anyway?

Unfortunately, the coffee and cappuccino in the restaurant can only be served in disposable cups. No dishes available?

I never get what I ordered. The contents of the order are simply missing. really bad service. I got home through the drive and only then noticed that half of my order was missing. When I order and pay for it, I also expect to receive my order.

My husband and I wanted to grab something to eat quickly after work. Since we pass McDonalds on the way back anyway, it was obvious. When we pulled into the parking lot, the drive-thru was already pretty full, so we went inside. It was still fuller inside - but we still ordered something at the terminal with table service. After 20 minutes we spoke to an employee walking past who said the food was coming soon. After 45 minutes I went to the counter to ask nicely but firmly. End of the song and after some discussion, my husband and I were forgotten! Afterwards we quickly got our food. As compensation there was a peach bag that we didn't like and wanted to return - before it was thrown away. But this could not be taken back, even though it wasn't even packed up.

My experience here was good as everything went well and we didn't face any inconvenience or consequences. Even though it was rush hour, orders came quickly and there were no lines or long waits.

I'll never eat at McDonald's again, the prices have skyrocketed for a lot of money and the quality has also deteriorated.

I waited 45 minutes for my order, the ice cream melted

Prepared quickly and very clean

Catastrophic! Floors are wet, slippery and not signposted. Received half the order and the staff didn't understand the problem. Disgusting atmosphere.

A simple McDonald's branch, the food corresponds to the expected quality and the waiting times are, as usual, not necessarily "almost" in the sense. But as long as you don't come to this restaurant with high expectations, you won't be disappointed 👍

I specifically ordered WITHOUT ONIONS. If I had been allergic to them, you would have had a huge problem!! I was always happy in the Altoanerstr until today, the fact that I get such a mess where the onions were taken down and there were still some on them is absolutely not possible!

McDonald's Drive is terribly bad. Long waiting time until someone takes the order, even in the rain and with the window open because you can't hear anything else. Then wait again until you get your food without the possibility of parking your car in a waiting bay because there is no bay. MC Donalds Drive on Altonaer Str is not recommended. I tried it several times but unfortunately it was always bad. The food was okay

20 minutes for two cheeseburgers…. Crazy 👿🙄

Over 20 minutes of waiting time for a laughably small order. Abyssal!

Very very very slow don’t lose your time here

I ordered and received 20 nuggets in NMS on July 28, 2024. To put it mildly, the quality of the nuggets took some getting used to (!). I did get a replacement after complaining, but I got the same “quality”. I will no longer go to NMS, Altonaer Straße. Also "other mothers have beautiful daughters". I would like to post a photo with the nuggets, but unfortunately that's not possible.

It's just McDonald's. But everything was clean and tidy. I can't say anything about the food but my husband enjoyed it

With 5 people 20 minutes. Walking to McDonald's for a midnight snack to find out at the door that you can only order at the drive-in, it says online that the store is open until 1 a.m. We were turned away at 12:04 a.m. and not allowed to sit inside. I will redeem my 8900 bonus points soon and never enter the store again! It doesn't say anywhere on the internet that it's open until 1am and that only the drive-in is open until 1am.

Delicious, quick breakfast. I recommend it.

Forget cold burgers, fries and burgers. Mccrispy so old that everything was rock hard. Ice cubes in drinks even though they were deselected. The parking lot looks like a huge dump and we waited 20 minutes for food.

Wenn ich einen BigMac Bacon TS bestelle, erwarte ich nicht einen einfachen BigMac, dazu nur lauwarm, diese Filiale nie wieder!

Cleanest McDonald's # Eat there regularly and always find that the staff is very friendly, especially the employee with the dreadlocks, particularly warm/friendly, hardworking, takes the trays out of the car with every course and makes sure that it looks tidy! It probably also depends on the manager. 😉 I don't understand these complaints from other customers, everything is always done badly. Customers are often impossible too!!!!!

We ordered the Big Dough Bacon menu and the Faytel of Fish menu. Extras: Latte Macchiato. The order took 30 minutes. They should have brought it to our table. We approached the cash register and came across a Russian-speaking girl. She told us that our order was ready and then deleted it. She gave us our order. The potatoes were very greasy and spoiled in some places. PLASTIC was found in a fish burger! The staff wasn't even surprised. After 15 minutes, the same Russian-speaking girl again remade the burger for us, Green Potatoes! But you can't eat green potatoes! The rim of the coffee glass was dirty and without a lid. If you already want the environment, then take care of the trees from which you make food utensils.

Ordered 3 burgers. Had rotten, musty salad on 3 burgers.

McDonald's, but very clean and friendly staff.

New employees at the checkout, with a queue throughout the entire restaurant. The waiting time for the food was ok. The burgers were fresh and hot.

Absolutely underground staff. I'll never get anything there again. Apparently they didn't understand what "fast food" stood for. There was absolutely nothing going on at the checkout. Nevertheless, I waited 5 minutes until I was finally served. The shift manager had to do this because 3 others were discussing. A single young man was at work, making one order after another. The others continued to argue and do nothing. So I waited a full 12 minutes for 20 nuggets. As a result, I missed my train and was served accordingly. So I didn't say thank you, which I actually hate. Because service staff must be treated with respect. But then there should also be “service”. I then received a rude “Here you go” from the unfriendly lady. When I left, the three of them continued to discuss things that were not work-related and only one continued to process the orders. At least 3 people and the shift manager missed the job!

Everything clean, staff nice. But it's almost something different. Who came up with the idea of ​​these positions...

Very nice service, food tastes good and is fresh.

Very good service and good Playmobil monkeys

Long waiting time for a citizen in the drive-in. No car in front of me.Food was OK.Of course it didn't look like it did in the advertisement.Staff were very nice. I think our MC Donals has slacked off quite a bit. Very long waiting times. No matter whether inside or in the drive in. My Börger was prepared in a totally careless way.

Unfortunately, thanks to the new system, waiting times are much longer than before November 17, 2022. Over a quarter of an hour from order to completion, this is no longer fast food... The employees also seem very stressed. 02/03/2023 For the second time the order in the drive was incomplete.......

Long waiting time in the morning even though only 2 tables were occupied. The first burgers and coffee waited patiently on the tray until the last burger was added. The order was correspondingly cold.

Here you can't really cope with a lot of customers at once. It was more of a “slow food restaurant”! The cleanliness also left a lot to be desired - especially in the toilets! There are definitely better...

When you go, you get what you wake up to

Waited 40 minutes for the food and then it arrived cold with hair on it. Conditions very unfriendly

Just disgusting! Food just tastes old and cold!! Really every employee has a question mark on their face. Everyone is overwhelmed and something is always forgotten!

Dirty shop forgets half of it when ordering -10 out of 10 Never again with you!

Just a typical McDonald's. The order came to the table quickly and everything was still hot.

It's a fast food joint, what else can I say...

The atmosphere could be better, mostly full but the food is delicious! Pro tip: Use codes on Mcdonald App!!!

Unfortunately, food was ordered to take away and not checked directly. At home I discovered that half of the burgers were missing.

March 8, 2024 - My subjective opinion: The food was of the usual quality. The employees were friendly. Unfortunately, something was missing on several tablets, like ours.

Unfortunately no more food for me

If you have to wait 20 minutes for your order on a Sunday and it's put together incorrectly, that says it all. Staff seems overwhelmed (not to say completely out of place) and untrained. I have NEVER had to shovel my order in so quickly. Next time I'll probably cancel the order after waiting 10 minutes (or, as an ex-crew trainer, put it together myself).

Order incomplete Salad on the burger was old and limp All 3 McChickenCrispyTS were cold, not crispy, the bacon was cold and hard and the whole thing was drowned in mustard remoulade mush Fries unsalted, hard and cold never again

The food is probably familiar. Particularly noteworthy is the fast and very friendly service.

Well, it was a very long wait and unfortunately some of the food was cold. I didn't like the new ice cream creations very much. At first it was too sweet for me and my teeth were gnawing. My partner thought it was okay. Otherwise the food tasted good and it was done instead. What I found really great was that you would be served and brought to the table. I would give very high praise for that. Because the younger man tried to make corrections that are the end result of the chaos. It was definitely very busy at the time. Therefore two stars deducted for cold food and a long wait of around 30 minutes.

Unfortunately the staff is very incompetent and unfriendly at the same time. The order was wrong twice and the staff doesn't care

I can't say we only do MC Drive

Staff unfriendly, slow and unhygienic, the food is cold, the fries taste like they were warmed up twice, not recommended and please ask the branch management to do better.

Finally an MC who gives out hot food 😀 I really liked it 👍

Ordered a Big Tasty Bacon, it came cold and without bacon. Then we said something and the “old” burger was thrown into new packaging and actually THROKEN. "Old" burger still cold, said something again and was then received rudely.

I ordered something online with my fiancé and they simply forgot the sauces and I'm completely disappointed 😔

Completely wrong Not recommendable

The staff seemed totally overwhelmed, even though there wasn't really much to do there. We had to wait over 15 minutes for two burgers and two ice creams. Then there was the display that the food was ready for collection, but "unfortunately" there was an error. Other customers came in, ordered and had their entire meal after five minutes, even though they ordered ten minutes after us.

Real juice shop I ordered food together with my colleagues and had to wait 5 minutes longer even though I had ordered first. Apparently the cashier's schooling was only up to the 1st grade when it comes to the ordering of numbers

Employees are great... but they suffer from the management.... Good employees should also be treated kindly

Unfortunately the burger buns are extremely dry and almost inedible. Hardly any sauce. The ice cream is really delicious. But cheeseburgers are really terrible. Sorry.

Absolutely horrible. After 45 minutes we still didn't get any food. Everyone was totally overwhelmed and no one felt responsible. Unfortunately you have to give one star.

Unfortunately the burgers are always lukewarm at best! Even if you make an extra order. It's a shame, but the new system doesn't work everywhere.

Always helpful staff. Smiling. Very nice. The best MC D. in Germany. Definitely 100% satisfaction. A beautiful girl with black hair will always be interested in whether everything is okay. Love this! Haha

Zwiększyli cenę i tak już za drogich burgerów przez co nie opłaca się już jeść w McDonal. Nawet po kawę bardziej się opłaca na stację podjechać niż niż w mc

We were there for the second time in 6 months and were passing through to get dinner. It took forever and, like the first visit, the order was not complete. Two items were missing for just under 6 euros. That's annoying and so the evening in the car wasn't that relaxing. When you're on the road, you don't drive back. Also, the cheeseburger without mustard was suddenly a hamburger.

Schließt fast 10 Minuten vor der Schließung

Bei jeder zweiten Bestellung fehlt was😔

Moin Kollegen. Bei NC83 waren leider die Apfeltaschen nicht dabei. War schon spät. Also Schwamm drüber 👍

Essen ok, Getränke wässrig, kaum Geschmack. Lange Wartezeit...

Was bitte war da los ??? Eine junge Mitarbeiterin die eigentlich sauber machen sollte, ließ ein Tablett aus dem Wagen rutschen, und trat es mit den Fuß weg und ließ es liegen .Auch hatte sie anscheinend sehr schlechte Laune.

Sehr freundliche Mitarbeiter!!!

Achtet auf eure Bestellungen. Es ist oft vorgekommen, dass einige Artikel , die bestellt wurden nicht in der Tüte waren. Ich kontrolliere nur noch nach Erhalt der Bestellung. Ich kann vollkommen nachvollziehen, dass es ein stressiger Job ist, keine Frage! Nur ich finde das sehr frustrierend, wenn ich im Nachhinein festelle das etwas fehlt, i mean, dafür hat man Geld ausgegeben. Personal wirkte stets freundlich.

Nur wenn der Hunger sich meldet und wir unterwegs sind, fahren wir da mal hin.