McDonald's Restaurant in Hagen

Outrageous behavior by the branch manager – absolutely unacceptable! I had the worst experience ever at a McDonald’s today. The food was cold and missing 20 nuggets as well as the sauces. When I politely raised this at the checkout, I was turned away instead of having the problem resolved. It later turned out that the sauces were hidden under a paper towel, which I couldn't see. Nevertheless, I was publicly insulted at the table by the branch manager, even though I had done nothing wrong. To make matters worse, she even forbade me from eating my food in peace and continued to insult me ​​after I politely tried to clarify the situation. The whole thing happened in front of all the other customers and my friends, which was extremely humiliating. A branch manager should be professional and customer-oriented - the opposite was the case here. This behavior was disrespectful and condescending, and it ruined my entire visit. I expect McDonald's to take this seriously and take action. Something like this shouldn't happen!

Newly renovated McDonald's. Would like to be open 24/7

It's just a McDonald's. There's not much to say. We stopped here for something to eat on the way there and back. Unfortunately there was no table service at either stop. They have removed the signs with the numbers that are otherwise at the terminal. It was probably not desired. Therefore only 2 points for the service. But I still think the entrance is difficult to find. Otherwise everything is ok.

Clean shop. Unfortunately, the food is packed without gloves and there are no hairnets there either. Too bad

There was simply no mayonnaise. 🙈

Someone is currently preparing the burgers better than ever before. I unpacked them at home and was so incredibly grateful. The Filet o Fish was full of sauce! Otherwise you always have to look for the sauce. The rest of the wraps and burgers are also incredibly tasty at the moment. Someone is really treating this. THANK YOU 🙏🏻

The milkshake with topping is difficult to drink through the cardboard straw. The restaurant seems clean but is a bit small. The waitress didn't fully understand me, but that's okay. At that price you can't expect 100% German-speaking staff. It is not possible to earn points via the app, but app coupons are accepted. It is a franchise branch that, strangely enough, is not displayed in the app, so mobile ordering is not possible. It also lacks terminals, which I personally prefer. For a quick snack it's fine.

The last shop! Today the book and the Capri Sun were once again forgotten in the Happy Meal. Our daughter was really disappointed because she was really looking forward to it. It seems like no one really cares about care here. The employees were unfriendly and only seemed to be half-involved. Additionally, the store was messy and the staff seemed uninterested. We are very disappointed!

It's a fast food restaurant However, you should be able to expect cleanliness there too. The employees would rather joke around with each other than worry about emptying the return cart and keeping the dining area clean. Only friends of the employees receive table service. The management of McDonalds should come by there unannounced more often and then take action and not like the shift management who seem more than overwhelmed and helpless. I would also give more stars if some things changed for the better

It works like this, the faucet on the toilet is broken, no completed cleaning plan?!?

It's just gone bad and expensive

At McDonald's in Hagen there was warm cola today, apparently the ice cream machine was broken. Then please say in advance that there are no cold things. The “fat” shift leader doesn’t have to laugh at me. Sad.

I've never been to a bad McDonald's and where the toilets stink and they don't seem to clean them. The tables are stuck just like outside, the slides are not cleaned and cigarettes are left on the floor.

The employees take the processes into their own hands... I wanted to get breakfast and was asked to wait at the intercom even though there was only 1 car in front of me. Several customers who were standing behind me got out of the line... after paying I was supposed to stop right in front of the door (not in the waiting area) and after receiving the food I wanted to check the order and was told straight away that I had to close the area would have cleared. After my objection to checking the order, the chatter became more and more stupid and aggressive, so I left the Mcdrive... Food was as usual. Staff should be trained or should not be surprised if the customer is easily irritated after such a debacle. Order took 25 minutes. So much for fast food.

It's just Mäcces, as you would expect. The branch in Vorhalle is well managed. The staff can't do anything about some of the customers who leave their rubbish everywhere and clear it up without complaint.

Urgently need more staff, never waited so long for food But not because the staff weren't hardworking There were simply too few

Horrible experience, a terminal didn't work, I had to wait 2 minutes for my food, when I was finished eating the McFlurry had gotten cold, the toilets were scary and the hand dryer was too loud. My son never came out of the slide again.

Overall not great, the table displays were hidden. And the best-before date sticker was removed from the salad.

Tables and seating dirty with leftover food. The table was cleaned upon request.

A bottomless impudence!!! As a vegetarian, I ordered plant-based nuggets and got chicken nuggets instead. Unfortunately I noticed it too late and had already eaten 1 1/2 nuggets :(( There was no apology or compensation!!

Instead of a hamburger, I received a cheeseburger, mayonnaise was forgotten & lattice potatoes, a small portion even though I ordered a large menu. The restaurant is dirty and cold and you have to sit there with a jacket on because otherwise you'll freeze.

No table service Despite it being displayed in the app

Ich habe einen 0,25 l Milkshake Vanille, jeweils 1 Cheese,-Chicken und Mc Chili Cheese Burger bestellt und diese neuen Spicy Nuggets. Habe für alles zusammen fast 19!€ bezahlt, was ich schon relativ viel finde, um satt zu werden und komme nun zu den Einzelprodukten. Die Burger waren okay von der Preis-Leistung her.Die Nuggets waren zwar okay aber einfach zu teuer für einen „Snack“ für Zwischendurch… Der Milkshake war ein Witz für knapp 4€ so wenig drin in dem Becher Wahnsinn. Abzockerschuppen mein nächster Besuch wird dauern.

Normal McDonald's with playground, toilet, indoor and outdoor area, terminals and cash register. Mostly well attended.

Tasty and good, no Cola, Fanta, Sprite today, service even satisfactory, incorrect booking at the checkout

ich habe meine normale Bestellung aufgegeben (mcsmart menu) und wollte einfach nur keinen käse auf den burgern nach 15-20 min warten burger mit käse erhalten, aufgeregt und freundlich gefragt ob ich die burger haben könnte die ich bestellt habe nach weiteren 10 min waren wieder was falsches bekommen und nach dem dritten umtauschen nur Brot und fleisch bekommen da ich also keine Chance habe meine Bestellung wie gewünscht zu bekommen habe ich eine weitere Bestellung aufgegeben um jemand noch etwas mitzubringen und mir ketschub für die burger zu holen habe dann nach weiteren 40 min warten meine kalten burger gegessen und konnte dabei zusehen wie sich ein Kunde im laden in seiner Hose rumfummelt und das ne ganze zeit und danach die bestell Automaten anfasst ich werde nach so einer Erfahrung diesen laden nicht mehr aufsuchen

Sehr ärgerlich: heute (Dienstag, 10.09.24) Abend wurden meine beiden Töchter in Begleitung zweier Freunde zum dritten Mal übers Ohr gehauen! Am Drive-In-Schalter hatten sie vier Menüs bestellt (zur zügigen Abwicklung und guten Verständlichkeit zwei Big-Mac-Menüs und zwei Chicken-Wing-Menüs mit zwei Cola und zwei Sprudelwasser) und zu Hause festgestellt, dass eine Cola und ein Big Mac fehlten, obwohl sie bei der Übergabe zweimal nachgefragt hatten, ob alles vollständig sei. Es gibt jetzt zwei Möglichkeiten der Fehlinformation: Entweder besteht die Hausstrategie darin, die teuersten Teile einer Bestellung zu unterschlagen oder die Deutschkenntnisse der bestellungsaufnehmenden Personen sind so schlecht, dass sie Bestellungsinformationen nicht verstehen. Beides müsste eigentlich strafrechtliche Konsequenzen haben! Da der ganze Vorgang aber nicht bewiesen werden kann, verläuft alles im Sande. Wie gesagt: SEHR ärgerlich (und peinlich für meine Töchter!).

Long waiting time because two of the order terminals were broken. Eating at McDonald's as usual.

The service is extremely slow, we had to wait over half an hour for the food. "FAST FOOD" is not mentioned here.

Very tasty breakfast and price and performance are completely okay..

Not all drinks there, order made incorrectly, there are better ones.

Gestern zum wiederholten Male unfreundlich von derselben Filialleitung behandelt worden. Einen Mc Flurry mit doppelt Zutat bestellt und ein paar Krummel bekommen. Habe dann nett nachgefragt und bin dann abgespeist worden mit den Worten, das könne nicht sein, sie habe ihn selbst zubereitet, die Zutat sei nur untergerüht. Ich esse jede Woche 2 davon, ich weiß, wie er aussehen muss mit doppelter Zutat, das geht gar nicht, einfach etwas auffüllen und gut ist. Weiter ist der obere Sitzbereich immer geschlossen, die Leute stehen vor der Tür und essen, weil unten immer überfüllt ist. Diese Filiale werde ich nicht mehr betreten.

After an extremely amusing meeting with my esteemed work colleagues, I decided to indulge my exquisite taste for fine dining. In my unshakable belief in introducing my companion to the true epitome of good taste, I planned to treat us to the pleasure of a vanilla milkshake combined with crispy fries. However, to my immense regret, I discovered that it was impossible to order a milkshake. I was reluctantly offered a McFlurry instead, but it seemed beneath me to even consider it as it just wasn't the same treat. My dismay at not being able to offer my esteemed companion this excellent culinary experience was profound, and the joy I derived from the previous appointment was noticeably diminished.

Unfortunately the hamburgers didn't taste good at all. But the employees were nice

Every now and then a Big Mac, but not anymore. The service was grumpy until oh go away. The burger was lukewarm. The tables were yucky and full of dirt at the end of the deposit. No thanks.

Service was great. Furnishings modern but already worn out. Eating as usual at McDonalds.

Ordered without a cucumber, only had cheese on it then I go to exchange it and all that's left is ketchup and it's good, no mustard, no onions, then you call and complain. They're really unfriendly and it's really cheeky to leave like that with customers

Inside and outside there are endless spiders and cobwebs on the ceilings and walls And ice cold inside Were there at night.

Unfortunately, the complete order was not received again in McDrive. Unacceptable conditions

Nice McDonald's. Fast service, clean toilets

It was very dirty, there were remains of the previous people's food all over the place and the fries weren't cooked through. It was nauseating

I don't know how Google comes up with this, but I would never pay huge amounts of money to dump corporate chemical waste into my digestive system. Not even if they were pressed into shapes that are supposed to somewhat resemble food.

Lots of foreigners, otherwise great

Outrageous! Competition codes redeemed by employees too long waiting times at the checkout, never totally disappointed again!

Always come here for coffee. But it was definitely the last time!! What a dirty place

The food was ok, but not good enough. The staff was irritable and there was no service.

The burgers are good, but the strawberry milkshake makes me feel like I'm being ripped off... they actually try to explain to me that it's always been white! Like I don't know what he's supposed to look like! Attached is a picture of my order and the photo from the website. The difference speaks for itself! I can't recommend it!

Tasty but just too expensive now!!

Good for a little stopover. To go out to eat but nothing. One out of 3 machines often has problems. There are almost no signs hanging on the sides to have the food brought to the table and it has often happened that no receipts were printed out because the roll was empty. The service is actually always nice, but not always the best person to contact due to the stress in the restaurant. Clean is a thing, the tables are sometimes dirty from previous visitors but are always usable. The toilets are relatively clean but I would only use them if you really had to. There are play opportunities for children. These are both outside and inside. Coupons can be used whether at the checkout or at the machine.

Employee with red hair very unfriendly and a lot of rubbish

A terminal was defective. There was no table service due to missing signs. Our order was missing a burger and one burger was wrong. So I had to stop my meal several times to go to the counter as we noticed the mistakes one after the other. When I wanted to exchange the wrong burger, I had to fight for the employee's attention. She took the burger and threw it in the trash. I know from other branches that you can keep and eat the wrong items and of course still get the item you ordered and paid for. I don't think it's fair to the food to simply throw it away. Otherwise our food was delicious.

It doesn't taste good there, the dining area was a shit shop!

The burgers are only lukewarm, although according to the staff they were freshly prepared. Fries were oversalted and the waiting time was quite long at 15 minutes for “fast” food. Additionally, the Happy Meal had mayo and barbecue sauce, even though ketchup and sweet and sour sauce were ordered. 2G was checked, albeit a little late. If you order something at mcdrive or to take away at the counter, you MUST check it. Today it happened for the third time that the wrong burgers were packed.

Very good access options from Weststr. and via Sporbecker Weg, parking spaces directly at the house and a good drive-in, very friendly staff! The quality and selection of food and drinks is very good and the price-performance ratio is okay! The Mac Café is also very nice with a good selection of different cafes! Order processing is pretty quick! You can even sit outside on the terrace when the weather is nice! Very nice! In short, everything fits together! Keep it up!

The fries are cold and unsalted and the french fries are only lukewarm

Horrible... I ordered online with delivery to table number 20. Then they shout at us that they've already called table number 20 for 10 minutes and if the fries are cold that would be our problem... Unbelievable.

Only 3 stars, but for the mc app, unfortunately you can only use the voucher once. If you are several people, or like we have 4 children. This means taking 6 cell phones with you every time and paying for everything individually. We prefer to go to the competition because you only need one cell phone and you can pay for everything at once.

The citizens were freshened up. I think it's way too expensive. It was very dirty even the seats.

rude staff, we were traveling and stopped to eat and they refused to give us a straw for the child!!! Also, there is no table service even though there are lots of staff!! Strange branch… I don't recommend it at all, find another place to eat

The service has deteriorated significantly recently.

The longest waiting times I have ever experienced. Only an outside counter is opened to save staff and drivers wait with the engine running for over 45 minutes 👎🏽. A single woman takes the order at the counter, collects the cash and has to hand over the goods and this happens all the time here. It's really not worth stopping here unless you want to be annoyed by poor service. Management, if there is such a thing here, should be ashamed of themselves!!!! 👎🏽👎🏽👎🏽

Was in the restaurant again after years. What a shithouse! No table clean! Can't they wipe the tables regularly? Fries soft, an imposition for the price! Never again!

Very full. It's a shame that table service wasn't offered at the moment. Otherwise everything is good.

It's very good and I'm happy with how nice it is and I'd like to go there every day

First you wait 10 minutes in the drive-in until you are served. Then you get home and the double cheeseburger is a regular cheeseburger!!! That's what you call fraud and rip-off!!!!!!!

Once again we didn't receive a complete order at the DriveIn. Missing fries and the toy of the happy meal, which is of course particularly common with children.

Ordered iced coffee Oreo, came without Oreo and without straw. Ordered Cola but were given Fanta. Service is unfriendly.

3:00 a.m. and the fries taste stale after 3 hours

Typical McDonald's, but there is no order where something is forgotten, machines are often broken

Where is the entrance? Strolled around the hut in the rain

You didn't understand the table service system. The order number is called out loudly in the room. After the third call they get the idea that it is a table order. Now the table number is called. Since you're waiting for service, you obviously don't notice it. I picked up the food myself after the 8am call. The food was then cold.

Actually a McDonalds, where even the standard burgers taste good. Hard to find these days and therefore recommended

Fast, kind service, I was satisfied.

The terminals are catastrophic. Touchpad works as always… not or poorly. Very annoying. We had to use one cash register. The cleanliness is also average as always. Cold fries... The friendly young man at the checkout was positive.

We waited a relatively long time for breakfast, even though there was nothing going on. Otherwise everything is fine :)

Actually always good, I never had any problems with the food. But if you want to pay in cash you are hardly noticed, table service is also ignored (why is it offered then?) the order is simply placed on the counter and not even told. Unfortunately, toilets are usually in poor condition.

I wanted to drink a latte macchiato with oat milk for the third time today and for the third time I was told that unfortunately the oat milk had just run out. I am now convinced that there has never been and never will be oat milk there

It's getting worse in Hagen Vorhalle! Bacon still raw. I think it's a joke! And totally dirty there. Tables not clean, floor dirty and don't even get me started on the toilets!

Good branch. However, the drive-in is rather slow compared to other branches. The last three times I probably would have walked faster.

The service was very friendly. The burger seemed thrown together so eating it was a challenge. The plant nuggets were well fried, I had already tried them in another McDonald's, but there they were much too dry.

Nice McDonald’s branch in Herdecke 👍

So at night the absolute lower class also meets with small children. Plus it's still dirty.

Far too full and the personalized order wasn't served on the tablet as requested... Otherwise like any other McDonald's

A very good “Mäckes”. Friendly service and cleanliness comes first.

Brilliant grill. Great biker meeting.

We ordered at the MC drive and only later realized that the happy meal I ordered was wrong and instead of a cheeseburger they put nuggets in it. The sad thing is that the toy was also forgotten and my son was really disappointed about it.

Normally open until 2 a.m. I was at Mcdriv at 1:52 a.m. The employee didn't take my order and said we were off work, that's the second time!!!!!!

Actually a solid pinnacle, like everywhere else. If you always commute between cities and regions and Mc is one of the quick options. You notice a difference, it may be due to the location rent or something else. But here it is the most expensive. This is just a local emergency for me. E.g. large fries here €4.19 In Bochum, the same €3.88 In Schwerte and parts in the Märkischer Kreis 3.99€ A little tip for everyone who wants hot fries. Orders without salt are made separately and you live a little healthier.

Standard, we used the car switch. Took quite a long time.

Neat and clean. Food was freshly prepared.

March 21, 2024 Be careful as additives are added to foods. Tomorrow I will report it to the hygiene inspectorate. nasty old toad. Powdered laxatives

McDonalds is McDonalds there are not many differences. What sets this McDonald's apart from the others is the location. Just don't come to Hagen. If you want to eat or go to the toilet while driving on the A1, you should drive out in Volmarstein or Schwerte, depending on the direction of travel.

Very poorly organized. Hectic and long waiting times. Never experienced anything like this in a McDonald's.

fast, tidy, clean, if you don't come during rush hour.

To be honest, it's rare to experience a modest "drive in". Unfriendly, poor German speaking and understanding staff with an apparently dysfunctional intercom system. Another no go, many coupons are not accepted. It's better to go straight to Haspe, Witten or Ennepetal/Schwelm

Infinitely long waiting times, drive in is a disaster. Food is usually cold. Shops are often dirty. Not enough staff....

Review for a McDonald's! Quality of food, speed, correctness of orders, service, cleanliness under normal conditions (except carnival etc.) completely fine. One of the "most beautiful" branches in the region, suitable for a quick and pleasant meal. If something goes wrong, the staff is able to understand and implement suggestions. Unfortunately, other branches often struggle with understanding.

So on our lovely trip to McDonald's we discovered that the much coveted coupons at the terminal weren't working. There was an error in the terminal. In addition, there were no longer any table numberings so everyone had to pick up their food. My personal highlight was the dark room in the men's urinal. The handwritten note on the front door said: Unfortunately the light is broken. So, armed with a flashlight, I explored this mysterious place. At the level of the sink I met other brave heroes. They gave me final tips on how to best manage the hose and cell phone light at the same time. I was then able to relieve myself successfully.

It's McDonald's, what can you say 😂

Hello A really great place where you can meet great people, some are not only too lazy to cook, no, some are even too lazy to get out. Especially on Fridays and Saturdays you have the opportunity to get to know the woman of your dreams who is totally covered in make-up in the evening hours. Swear. There is also a free hotspot, it's not fast, but it's FREE. Had a Mc menu which is okay in terms of price if you sit there for 4 hours, browse the internet and look at the people. I'd love to come back. I love it