Burger King Hagen Herdeckerstrasse in Hagen

Dirty, crooked burgers, everything mashed together, soggy fries. What is needed here is a change in branch management and not some new employees

Worst Burger King in the area. Let the burger go back and get the wrong one again. In addition, the waiting times are incredibly long.

Bad service, very bad operation and with workers with no experience. So out of 100 points I give 05 points, unfortunately the previous one wasn't so bad now...

I ate there for the first time with my wife today. We had to wait over half an hour for our order, and while we were waiting, the staff was loudly shouted at by a dissatisfied customer. The food was cold, dry and unappetizing! It was generally very noisy and the tables were dirty. I wouldn't recommend eating there. Would give zero stars and we definitely won't eat there again!

Unfortunately no, the food from the drive was totally mushy...cold, absolutely not appetizing, staff...don't speak German, you're spoken to with your back or only with eye contact

I was there at 11:30 p.m. on a weekday, there were 10 other customers present, but reservations are no longer made on trays so that they don't have to clear away any more. The cashier couldn't say hello, please, total or anything. He also couldn't answer questions. A lot of things were left out when ordering. 0 stars for service. I have nothing to complain about in the kitchen.

We were last there before the flood and wanted to eat burgers there again at lunchtime. The restaurant was empty except for one table. We waited at the counter for the female waitress who was busy doing some paperwork at the drive-thru counter. She noticed us. But that was it. No day greeting, no order possible. The kitchen staff also saw us, grinned and disappeared again. As we were leaving, a young man sitting at the only occupied table insulted us. He said that the staff probably didn't like my face, whereupon the idle staff laughed loudly. Conclusion: never again! This branch should be closed as quickly as possible, or at least the current staff should be fired very quickly.

Where is my damn order at home, I've been waiting for two hours and I still haven't received it

Was there at lunchtime, there was nothing going on in the store... I saw 2 or 3 employees in the store, the man who did the checkout and drive, preferred to chat with the drive in order takers for 10 minutes rather than cash in on people. Then I waited another 15 minutes for 2 burgers... Fast food is different... Later I noticed that I got a PlantBased instead of a BigKing, the patties were ultra thin and didn't taste at all... More like jelly or something else Consistency... I could have exchanged it, but after waiting almost half an hour, I wasn't in the mood for it anymore.

I ordered at 4:45pm and they had the audacity to bring my order at 8:30pm!!!!!!!! simply tragic!!!!!👎👎👎👎👎👎👎👎👎

The worst Burger King I've ever seen. Permanently understaffed - orders therefore take a very long time. The franchisee in question should think about this.

Nothing against Burger King in general. However, this “branch” is more bad than good. Order terminals that are too small and you can't order soft drinks without ice in them like you normally would. Then you get a vegan Whopper even though you ordered one with meat... and a rat was also running around in front of the Fillale

Ordered food via delivery, took about 2 hours and only half of it was available. Immediately complained to Lieferando..... The reaction was: since you paid online, you can't give us a credit or make a payout. Thank you very much, I will definitely never use or visit either of them again

I would prefer not to even give 1 star. We ordered via Lieferando and waited 2 hours for the food. The app suddenly said you had received it 1 hour ago, which wasn't the case. Since you don't have the option to call there, we had to go there ourselves and sort it out in the store. So I don't recommend ordering there!!!

A Burger King, long waiting times, unclean

Happy to eat on site, despite the poor staff. Things were often mixed up or forgotten, but they immediately made up for their mistakes on site. We have ordered several times, unfortunately the delivery times were usually over 2 hours even though it is 5 minutes away. Today we ordered around 9 p.m., the next day has already begun, the lieferando says order has been delivered, even though nothing has arrived here. You can't even contact or call anywhere, that's not possible! Think about whether you want to order there, we've now had the rest and we won't come here again in this town, what a shame 😠😠

The new BK in the same place as before, doesn't differ much. The company continues to operate with a thin staffing level, which leads to long waiting times. In addition, the staff is extremely overwhelmed. I will avoid that store.

Burger King's delivery service in Hagen is a complete disaster! Ordered at 8:15 p.m. and still no delivery at 10:30 p.m.! The guest service also only appeases and is not solution-oriented. Never again!

0 stars!!!!! Food cold unfriendly unreasonable just don't go!!!!

This store is a real joke. Four burgers were ordered, we received 3 wrong burgers and completely random churros. The stupidity of the employees is hard to beat. Anyone who can't manage such a simple order should leave the job market. Never here again

A good burger, quick and fresh. Not very inviting, it needs to be renovated

Impossible Burger King. Too few staff and they are unfriendly because they are overwhelmed. Ordered food on site yesterday for 50 euros. Waiting time 35 minutes. Burgers carelessly slapped together and ice cold. Fries were raw and 2 complete dishes were missing. First and last visit there.

Ordered food and still nothing there after 2 hours. No contact possible because no number is stored. Lieferando also has no chance because they simply didn't provide a number. Not recommended!

It just takes an incredibly long time to get your food. Only 5 tables occupied and two cars at the drive in. We've been waiting for 25 minutes now and they just can't finish...

It takes forever, the food was wrong and the burgers weren't put together properly

Food was cold. Staff very unfriendly. Ordering took 30 minutes.

Visit on December 17, 2024: Typical King. Service friendly. From the inside it looks like it's getting a bit old. Prices have risen significantly in the last year.

Forever a long wait, despite low occupancy! The reasons for the long waiting time were clarified after considering the pace of work.

Very long waiting times of over 20 minutes even though there was hardly anything going on and the employees move at a snail's pace. We also got the wrong drinks.

4 hours later my order arrived, really bad. Dull but something so never real again

I ordered there at 12 p.m. and the food arrived at 2:30 p.m

Burger King is 3 minutes away from us but the food arrived cold and of course another product was missing. It's finally done for us

The worst fast food store I have experienced. Out of 4 terminals, 3 are defective. Half of my order was unavailable. Coupons were not accepted by the system. Cash payment was also not possible. The staff was unfriendly and not exactly motivated. The order took 22 minutes and that was for 4 ice cream and 2 burgers. Then you get 3 large ice creams and 1 small one. When you ask why you have 1 small ice cream with you, you are only told succinctly that the 3 large ones were unfortunately given out incorrectly by the employee because it is not possible to choose the size of this ice cream offering. So the employee had portioned 3 times too much ice cream. The request to swap the small one for a large one was immediately rejected. Now one person had to accept less than the other three. Thanks for such theater! They could have at least issued 4 identical ice creams as a gesture of goodwill. This is how we treat customers here. You get the feeling that you are deliberately trying to drive this business into the wall. Why don't you respond to customers' constant complaints? Luckily there are still good branches, such as Witten!

Unfortunately, two king fries were not delivered enough and the children's toys were not included either.

1 p.m. on a Saturday...The store is completely empty and the employees prefer to chat instead of working. Drivein no car orders still waited almost 20 minutes

My order didn't have complete sauces like nuggets were missing

The waiting times in the drive-thru are a disaster. Even though there are only two cars in front of you, we stood there for 20 minutes without making any progress. Luckily, the person behind us in line left again, so we were able to make our way to McDonald's :)

Waited 25 minutes for the order, which wasn't an isolated incident as there were a lot of people waiting. Burger was okay, just poorly stacked.

Incompetence to a high degree, something is always missing when ordering

Unfortunately, my visit to this Burger King branch was a very disappointing experience. Even though there were no customers there, the waiting time was extremely long. The staff seemed confused and unsure. After receiving the order, I discovered that it was incomplete. When I finally received what I was missing, there were still errors in the order. In addition, the overall quality of the food was very poor. Unfortunately I will not eat here again under any circumstances.

I can't recommend the store. The staff is unfriendly. You wait forever in the drive in. The guy says you just want to wait. And then leads conversations himself or doesn't manage to use his microphone. You are ignored all the time. At some point I drove away without ordering when the place was in front of me. Never experienced anything so unfriendly.

I've been waiting here for half an hour for my food and there's still no food in sight. Please make sure it's quicker because I'm hungry and I find such behavior extremely unacceptable from a hungry person waiting for their food

Absurdly long wait! More employees than guests. Employees incompetent, other guests antisocial.

The staff was friendly and the food was freshly prepared. Unfortunately the toilets were very dirty

Clogged toilets, dirty tables and over 30 minutes of waiting time in an empty shop. Customers who complain about the waiting time and incorrect orders are shouted at and banned from the premises.

😳Unfortunately it didn't look appetizing on and under the tables. 🙄 The whole room was somehow chaotically put together with the tables and chairs. A remedy is needed as quickly as possible. I travel nationwide, but I've never seen anything like this. 🤔💥

sw Rude staff. The older “lady” at the checkout especially!!! Next time I'll think twice about coming here again, even though the McDonald's is nearby. I had to wait a long time for my food and still didn't get everything. Ps: THANKS TO BURGER KING I HAD TO PAY TWICE TO GET A COLA!!! Very sad unfortunately...

Absolute disaster, no structure, employees extremely slow and totally haphazard! Who trained here or was trained here at all? Waiting time 25 minutes for two burgers?

Ordered today at 7:30 p.m.! After calling, the food was delivered at 10:30 p.m.! It's not customer friendly! Especially because the order was for my school age children! Never again.

Today I wanted to try out the delivery service... total disaster with a delivery time of over 3 hours, no way to get in touch and even then they couldn't even manage to deliver the entire order. And for really damn expensive fast food... you can't think of anything else... clearly not a recommendation. Just sad

The table was very dirty, really sticky with cola/food residue, no one even bothered to clean it, we had to clean the table ourselves with wet wipes Well, once and never again, you don't have to have been there

Just a disaster! You have to wait 30 minutes for 2 burgers. No system nothing. Terrible!!!

I left the store very quickly and disgusted. I have NEVER seen such unhygienic sanitary facilities in my life. The women's toilet was covered in feces. Since I didn't want to use it, I went to the men's room. There too, a disgusting condition that you can't expect from anyone who pays even the slightest bit of attention to hygiene. The serving trolley no longer had any free capacity to accommodate a tablet. Accordingly, the tablets were increased to 4! Tables stacked - where customers sat next door. The employees didn't wear gloves when preparing the food and the kitchen (as much as you could see it) looked disastrous. After all the impressions, I turned on my heel. I already know why I rarely eat out 😮

REALLY BAD, we ordered food online and have been waiting for 2 hours now... it's been saying for about an hour that they'll be there immediately. Had to pay in advance. €50 is gone and we don't have any food either

I was there this evening. We placed a not large order. At the SB point, mind you! The open view into the kitchen immediately showed chaos. An incredible number of employees who were busy with everything except preparing food. Two employees were involved. The employee at the drive in counter and one who constantly prepared burgers. (He was wearing a cap) The others ran from a to b. The ice cream machine could not be operated and customers complained about the wrong food or missing food. After just over 45 minutes I received my order. Of course, when I got home totally unnerved, I noticed that my burgers weren't the right ones either. Every burger is packed in the same packaging. So how should one differentiate? It's clear that the employees no longer know what they're putting in the bags! Additionally cold. My conclusion: there is an absolute lack of structure, cleanliness and a leadership personality. Nobody in the store knows exactly what they have to do. It's a shame, because the location could do a lot more.

You wait a little longer than usual, otherwise standard Burger King quality. Unfortunately, the scanners on the machines weren't working at the time.

Can close again immediately! I have never seen such a dirty and unhygienic kitchen. Once and never again, waiting 30 minutes for your order is bottom drawer!

Extremely long waiting times. Tables are also extremely dirty. I honestly can't recommend it

Unfriendly employees who don't feel like working should simply hire sensible employees first.

We waited 30 minutes for the food we ordered! Then there wasn't even the right thing on the tray! The tables were dirty, we cleaned the table ourselves! They are completely overwhelmed here!!!!

Was with you this afternoon in the fiale, the employee was extremely overwhelmed.... unfortunately 4 burgers are missing from my order and there is no way to get them new when you are already at home... hope we can come to an agreement on that ...

Every time you go they slow down. If the store is full, I understand that, but if there are 3 customers in the store and the drive-thru isn't exactly full, it can't be that you need 30+ minutes for a meal. Especially when there are 5 people standing around in the kitchen chatting. Then there are always wrong things. For example, if you order a cola and get a Sprite zero, you can wait another 5 minutes at the counter until someone takes their time. Things were better before the flood!

The purest catastrophe! 10 employees in the kitchen! And can't manage to serve 4 burgers in 20 minutes. And it wasn't full!! Has this become a family business, or why are they acting like it's a youth hostel? I've never seen so many employees in a branch and yet they're all incompetent!! I'm speechless.

nobody has time to clean the tables. Never seen such a dirty burger place. Really unappetizing.

What can I say..... Just Burger King!

No matter whether at the Drive Inn or in the store itself, the staff is very slow and extremely overwhelmed... no matter how busy it is. At the Drive Inn you need a lot of patience and should check your order very carefully. My husband forgot it and it was missing Once again a fries & the extra cheese on the burger remained in the store. I think we'll look for another BurgerKing again & would rather take a further route than continue to bother with them.

No thanks, but no one needs Burger King. The first burger was cold and after our complaint we were served lukewarm food, which was already an improvement. In fact, the entire restaurant was unheated.

If you know Burger King you know what to expect. Thanks to the renovation and also the new tenants, everything has improved for the better. The employees here are also very friendly. Very good

Nice spot and staff very friendly!

There are not enough workers in this place, the order waits for a long time, the cash register often doesn't work. The toilet is dirty and messy...

Normal food, but I like the idea that they have a vegetarian option and salads.

1. I waited 1.30 minutes for my order via liferando. 2. The food was so cold that you could have hit someone. 3. Then they call and say I don't have a parking space and whether you can't come down in civilian clothes. Either do your job sensibly or, best of all, shamelessly cancel such an action.

Something went wrong again.(tortillas) We don't have that in Hagen, so they have to go to another city, I was told. Way too slow for a fast food restaurant. Oh yes, last time the drive in was closed on Saturday evening because there was too much going on. Then you just went to the competition

The burgers and fries were lukewarm, tables, chairs and the floor were dirty, the toilets were absolutely unhygienic and there weren't even paper towels.

Update 10/24 Something has happened! To the positive. The burgers are better now, preparation is quicker and there is also cleaning in between👍🏼👍🏼👍🏼 Until 09/24 Here American fast food is slow food and low temperature!🥶🥶🥶 The burgers are rarely good, very rarely 👍🏼 but most of the time they are just not good, 👎🏼👎🏼👎🏼 The burgers are often cold, the cheese is not spread, the bun is not toasted. Unfortunately, the fries are often colder, even though they were swished from the deep fryer into this large tub in front of my eyes not long ago, but the preparation usually takes such a long time (I learned that Burger King and Co. have optimized processes). There's little of that to be seen here... and the fries are lukewarm at best... nothing is possible. It's simply an imposition. Unfortunately, there are often forgotten trays on the tables, things that don't belong on the floor, messy chairs, uncleaned tables and overcrowded drop-off carts. Apparently the guests themselves don't care (broken window syndrome) and neither does the operator of this branch. It was actually nicely renovated after the flooding, and it's nice that the branch is there. I hope that changes soon. Can only improve for the better... Actually, I don't write negative reviews, I just don't go there anymore. I hope that changes soon. Can only improve for the better.

Give this dingy hut a wide berth! Tried it again yesterday after a long time, then ate the burgers backwards again tonight!! 🤮🤢. Look in the back area when the “employees” pipe various delicacies into themselves as they work!! DISGUSTING!! 🤮🤢

The staff is incredibly dirty and totally overwhelmed, it takes forever until the order is ready and then of course it isn't right...

It took forever, some of the burgers were cold and unfortunately the shop is no longer the cleanest.

The three of us were there today and ordered something to eat - nothing fancy, no special requests. Unfortunately we had to wait over half an hour for our food. We had to go to the counter several times because our orders were incomplete. A squeeze that was supposed to be part of the children's menu was not delivered. When we asked we were told it was sold out and only then were we offered an alternative. Unfortunately the burgers were all cold. Our next table also complained and insisted on fresh burgers. In addition, the tables were dirty and the floor was wet. To be fair, three or four employees are obviously not enough to run such a branch. By the time we left, the long line at the drive-thru was another sign of being overwhelmed. Overall, unfortunately not a recommendation

Looking for a place to stop and eat on the way to vacation, we chose Burger King instead of McDonald's, a bad decision as it turned out. It's cold in the place, very cold. It was around 15°C outside, the air conditioning inside was running quite well. We first got jackets out of the car for ourselves and the children. When I picked up the order, when I asked if the heater was broken because it was so cold, I got the answer "It's not cold". But my wife, my children and I, as well as the guests present, saw it differently. The food wasn't really warm either, I don't know that from Burger King. Disappointing, very disappointing. But the heaters in the toilets are on full blast, soap, let alone soap dispensers: none.

I've been waiting for my order for a long time. How can you be so rude? There isn't even a phone number so you can call and ask. I would like to cancel my order, but that doesn't work either. Simply outrageous

Waited over 20 minutes for lukewarm food, uncomfortable and untidy.

We were stuck in the drive-thru for 20 minutes. It was a Saturday evening and two people were working in this store. The excuse was that it was particularly crowded that evening, although only a third of the seats were occupied. At least there was a free portion of fries to compensate for the long wait, which also tasted delicious.

Waited a long time and the burger was cold. And really not tasty

Slow food restaurant! Three out of four “quick voting computers” are out of order and the cash register remains closed. In drive into a queue of seven vehicles. Thanks, I'm going to McDonald's 🍟

REALLY REALLY BAD, CHEESEBURGER WITHOUT CHEESE, GET NORMAL FRIES INSTEAD OF CURLYFRIES, MEN'S TOILET FULL OF SHIT, COLDER THAN OUTSIDE IN THE RAIN IN SEPTEMBER A TOTAL OF 4 ORDERS THE STORE WAS EMPTY. SO. GOES. THE. NOT. I WANT MY MONEY BACK!

We once ordered food there, the delivery time given was 35 minutes and we believed that too. As always, there was no food at all, so we drove to the branch and asked what was going on. I thought it would be a cheers meal because my food was prepared after 2 hours and it was still cold (How does that even work?) Long story no sense at all Burger King is never on my list anymore.

Why don't they have a double steakhouse burger?

In short: We ordered to take away on site. Unfortunately, the burgers weren't enjoyable at all, 2 of the 4 burgers we ordered couldn't be eaten at all. You opened the package and it was just a dumpling of rolls and lots of sauce. We definitely won't eat there anymore.

Waited 20 minutes! Then everything is cold! We had the money paid out! Disaster!!!

I would love to leave the store no stars at all! If you have to wait almost 40 minutes for a Smart Menu with a normal number of visitors of 20 to 25 people, I would have preferred to go to McDonald's or KFC. On top of that, the staff was completely unreliable when I asked how long my order would take. Of course they can be stressed, but does it justify approaching customers with sentences like "Sorry, busy, be patient!"? Then I would rather look for another job if I were you! Then the food: Cold, no fork for my fries and no napkins. I really don't know whether the branch management has thought about possible changes, because numerous other customers had the same experiences months ago. Absolutely rubbish, sorry! But what needs to be said needs to be thought.

It's good, but your young workers are slow. This almost takes it out of fast food.

After we ate there we had stomach problems, unfriendly service, cold food and long waiting times. I won't eat there again and would rather go to the competition

Fast service, warm delicious food

Delivery and eating was an absolute disaster! Delivery: I waited 120 minutes for my food. It should arrive after 60 minutes. If the delivery person hadn't run into my husband, I would have sent him away along with the food. I would only give one star because the order was complete. Quality: The burgers and fries were cold. And there was something in the patty that was totally hard and certainly not suitable for consumption. I'm super disappointed. I thought that since the franchise owner HAD to reopen the store, he would at least do everything he could to keep the store running. But maybe that's exactly what he wants: to run the store down so that he can close it "with a clear conscience." He'd better be!

Once and never again. We ordered on weekday evenings around 7 p.m. The staff was overwhelmed and this was evident later when leaving the drive-in. A burger was missing and the rest was either lukewarm or, like the chili nuggets, frozen in the core.

Oh…. The team urgently needs training. If you want to eat here, you have to plan a lot of time. Fast food works differently

Even though the shop was empty, I still had to wait 30 minutes for my food. That was cold too.

35 minutes in the drive in, best to give this Citizen King a wide berth

After 45 minutes we finally got our food. Only 3 employees, the shop is packed. Toilets dirty. No toilet paper available. Some of the staff were unfriendly and incompetent. For me it was the last visit.