Burger King Hagen Herdeckerstrasse in Hagen

Very nice shift supervisor and very nice service. 👍👍👍👍👍👍👍👍👍👍👍👍

Nice and friendly staff, very clean and tidy, and modernly furnished.

An absolutely unique experience! 💗 I was a little apprehensive after seeing the reviews and hesitated to go. But I was more than pleasantly surprised. I was there on Saturday at 10:30 pm and it seemed quite busy to me. (There were 14 other orders on the monitor.) But after less than 10 minutes, I was able to pick up my order at the front. A blond, stocky young man handed me the order with a broad smile. He coordinated everything while he worked. TOP!!! I can truly recommend this branch to everyone, even though it has negative reviews. The food arrived quickly despite the crowd, was hot, and of high quality – exactly what I expected. I'll definitely come back and look forward to another positive experience.

Waiting 30 minutes for a hot brownie is crazy.

The first time I've ever left Burger King with a smile! The food was delicious and hot. Fast service and friendly staff.

Worst shift manager ever (a veiled woman over 50). So rude I wanted to leave the restaurant immediately. I understand there are problems with the terminals, but that's no excuse for being unfriendly to customers. I came to apply for a job—I'm more qualified than 99% of the current staff—and the woman even refused to accept my resume, which I had with me. Never again! Better to avoid it altogether or go to KFC, which is only 100 meters from Burger King.

Best store, best employee Alosman Abdullah he did everything by himself, 10 orders were all sent out within 5 minutes, best employee of the year hundred

This used to be a great, welcoming Burger King with friendly, young employees who created a really good atmosphere and were incredibly fast. Now, nothing of that remains. The atmosphere is more chaotic than a restaurant. Most of the managers seem overwhelmed; only the big boss in brown usually seems to have everything under control. It's a shame how much the quality and atmosphere have declined – I don't know, something urgently needs to be done. What a pity! My plea: Rehire the teenagers! We don't want a sleepy atmosphere; we want employees who are smiling and in a good mood. Well, I'm still giving it two stars because I remember it being better before.

Everything was very good, friendly staff, food arrived quickly, clean toilet.

I just visited the Burger King in Hagen, and I was pleasantly surprised by the way the young woman, L.V., served me. Afterwards, I went to the drive-thru and was very impressed with how she took my order; she was very friendly. I'd gladly go back to this location. Thanks again for everything!

I've been there twice, and each time I waited at least half an hour for a meal and a burger.

Went there today, what a joke! This place is a joke. The burgers were cold, and with the kids' meal they just give you a Coke... you order a normal burger and no, they write down the XXL... I don't understand why they don't hire people who know their job and understand what you're ordering.

When I came in, there were only a few people there. I went to the toilet. The toilet was clean, but there was no toilet paper.

Too bad... I agree with the forgotten fries, and the Jr. Whopper was cold... The two stars are only because my kids don't want to work in the restaurant industry because of the constant complaining. They should close down the multitude of stores and concentrate the few good ones. P.S. Yesterday there were more employees than customers there...

I always go there but they often give you cold burgers

An absolutely negative experience – neither service nor customer service! I visited the Burger King branch on Herdecker Straße in Hagen on October 19, 2025 – and had one of the worst customer experiences in a long time. After waiting for over 25 minutes (in a nearly empty restaurant!), my order was only partially served. We ended up returning the entire order because the beer was simply full. What followed was even worse: Instead of an apology or a straightforward refund, the branch and customer service sent me in circles. Despite having a receipt, no refund has been issued to this day – instead, I'm asked to submit bank statements (!). For a fast-food restaurant, this is simply embarrassing and unacceptable. That's not how you treat paying customers. I certainly won't visit this branch again – and I can only advise everyone to go to McDonald's a few meters away. Apparently, service there still works.

Forgot another burger, paid €10, and got nothing. Ridiculous. People, check your order!!!!!!! They can't read or count.

2 of 4 displays out of order. The floor was sticky. The young waitress who worked the checkout counter and cash register was very friendly. The shift manager (??) had a harsh tone with his employees... Food/Menu Standard Visited on a weekday around 12 p.m.

Staff could be friendlier, otherwise typical Burger King, ambience is good

I waited 15 minutes for a meal. Today I was there again, paid at the checkout, and waited over 20 minutes again. If you pay online, it arrives in 5 minutes. How does that work? October 20, 2025

At first I thought it was a hidden camera. I paid and never got the food.

Ordered there for the first time yesterday via Uber (the Family Value Pack). The order arrived quickly. However, they forgot to pack a few fries. People work there, yes. Mistakes happen, and that's okay. But parts of the order you paid for simply shouldn't be missing. Two stars are only for the fast delivery (thanks to Uber) and the fact that it was delicious. But nothing should be missing from the order!

I was at the drive-thru today around 5:15 p.m. and was served by a very friendly, competent employee with a black beard (presumably of southern origin). He was extremely polite, attentive, and had a warm smile on his face. I've never experienced such great service at Burger King before! My order was taken perfectly, my special requests were handled perfectly, and everything was delivered in a friendly and complete manner. Huge praise to this employee – many others could really take a leaf out of his book! 👏🍔

Slow Food Restaurant. Takes FOREVER.

Unfortunately it has become very slow and the employees cannot speak German well.

Absolutely worthless! I've tried it several times and it's been a complete disappointment every time! Bad service, far too long a wait, and the food is simply abysmal; it tastes like it's from the day before yesterday! Never again in this life will I visit this filthy place! I advise everyone not to spend a single cent there. It's simply a disgrace that something like this can call itself Burger King. I'm curious to see when the local authorities will shut this place down; it's long overdue!

The service was completely overwhelmed. We had to wait 45 minutes and then got the wrong food. The only thing that was really fast food here was the food itself. We ate very quickly so we could leave quickly.

There's always something missing from my orders. Very disappointing and annoying.

45 minutes for a normal order. Cashiers are terrible. Tables are sticky with dirt, and half the items are missing or wrong. I don't know how many times the store will have to close before they finally get it right.

Give the place another chance every few weeks – for free. Wait times of at least 30 minutes for orders. Today, two burgers, one from the menu, took 37 minutes. And one burger even had the wrong toppings 👍 So a long wait for nothing. Not recommended.

The worst food, it takes a long time. Don't go to this Burger King.

Great atmosphere, great staff, super clean. Very friendly management with professional conversations. We'll be back!

The wait was extremely long, even though it wasn't busy. Burgers were missing from the order, and others were incorrect. The lettuce on the burgers seemed old and tasted unpleasant/stained. The staff also seemed unmotivated and unattentive. For me: never again.

Today, after waiting forever, I wanted to eat something before my dentist appointment, and after about 20 minutes, my food still wasn't ready. People who came much later than me got their food earlier. When I asked what was going on, I was simply told that it would be ready in a minute, in poor German and rather unenthusiastic! I then asked to cancel my order, but someone said I'll still have to wait! So, as far as I'm concerned, I'd better forget about this place!

It took ages. We waited 20 minutes for the food, even though there were hardly any customers.

The order would be delivered ice cold 1 hour and 55 minutes later

I don't know if the people who work there earn €2 so they don't feel like working, but first of all, it's almost impossible to communicate because the language barrier is the first problem, and then there's the lack of competence to carry out simple orders. All they do is chatter, no work, everything in slow motion. Three burgers take 40 minutes, and they're cold because someone was too lazy to pack them up and drop them off as soon as they arrived. Sad.

There's always something that doesn't work as it should in a chain restaurant. The franchisee has obviously changed over time, so I think things have gotten better. If you're looking for something to complain about, you'll probably still find something. For example, I have a real beef with the ordering terminals because the software often crashes or the device gives incorrect information about the availability of food, for which the operator of the location cannot be held responsible.

I got the shake 10 minutes before dinner, so it melted. The burgers were ice cold, the bag of fries was almost empty, and the few fries that were available were old, cold, and hard.

I was in the drive-thru. The staff was friendly, but that was it. The burgers were cold, the fries were cold, and they were old, too.

The food came quickly and the staff are very friendly 👍🏻😊

Disaster. The store was pretty empty. Nevertheless, we waited almost 25 minutes for our lukewarm order.

A complete disaster!! Waited 40 minutes for the food. Only half arrived when ordered, and another 20 minutes for the rest. Burgers were wrong, cold, and the buns were rock hard! Then we got the wrong drink. Well, no wonder if you don't speak the local language. You can tell that the burgers hadn't just been sitting there for 5 or 10 minutes, and without a heat lamp. NEVER AGAIN!!!!!!!!!!

A complete disaster! We ran there four times, the burger was rock hard, then this, then that... tasted hmm, if you like cold things, then it's great 🤣 upsets your stomach. P.S. I'm writing this comment from the Burger King restroom 🥲

First the order was wrong, then the burger was hard. It used to be better, but now it's crap. Pure disappointment.

Over half of the food I ordered was missing, and what was delivered was cold. There's no number to call either—absolute disgrace.

Burger menus ordered at 4:00 PM for delivery at 6:30 PM. Food was delivered on time "COLD"

Despite repeated promises, you have not yet refunded the incorrect debit. This constitutes unlawful enrichment (Section 812 of the German Civil Code) and a breach of your contractual obligations (Section 280 of the German Civil Code). I hereby set you a final deadline of 7 days from receipt of this letter. If the amount is not received within the deadline, I will initiate legal action without further notice and forward the matter to my bank and the consumer protection agency. Your repeated, false promises have lost all credibility. The only thing that matters is the immediate refund.

My first visit here and unfortunately also the last ❌🍔. We waited forever for our food ⏳, and when it finally arrived, it was cold 🥶. The fries were at least lukewarm 🍟, but completely unsalted 😕. The burger patties and bread were also completely cold 🧊🍔, absolutely disappointing. The ordering terminal was barely usable 💻❌, the touchscreen was poorly responsive, the writing was almost illegible, and there were hardly any images. The loud ringing 🔔 was extremely annoying, and the employee served the food very listlessly 😒. Even the friendly employee couldn't fix it 🙁. Positive: The restrooms were very well maintained 🚻✨ ... and the best part was actually the arcade next door 🎰😂. So we pushed the ladder to 140 and the money was back in 💸😉. Conclusion: I absolutely cannot recommend this branch 👎

Everything takes forever, and no order, whether in-store, at the drive-thru, or online, is correct. Recently, we ordered two Whopper meals online and only received the drinks, sides, and sauces. BOTH BURGERS WERE ACTUALLY MISSING!! COULD IT GET ANY WORSE?! Maybe the owner should stop cutting back on staff. This is just embarrassing. If I were Burger King, I'd revoke his franchise license.

I wouldn't go back even if they paid me. I ordered Naruto ice cream and it came without the ice cream sauce. I only got ice cream and Oreo, nothing like it. I ordered a Happy Meal box and it didn't come with a toy. They didn't provide napkins, much less straws. In short, they don't know how to do their job.

I'm really angry! First you have to wait an hour and a half, and then the delivery isn't even right! No wonder Burger King had to close! I've never been a fan of Burger King anyway! Shame on you! Ugh! But karma sees everything ;)

We ordered through Uber Eats for the first time, and it was definitely the last time. I can tell you why: something was missing, and apparently, it wasn't the first time. We usually eat there, but even when eating there, you can tell that people aren't in the mood. That's how I feel. Even in the store, I've had to go back to the counter several times because someone forgot something (there were times when it was empty except for 2-3 other people).

Terrible place starting from the booking screens that don't work and the staff that doesn't want to take orders at the cash register and wrong sandwiches and cards inside cold sandwiches the order was ready 20 minutes ago ready on the counter comical never again in Hagen

Burgers put together incorrectly, long waiting times and then unfriendly

Great service, the boss himself is really great 👍 I ordered the wrong thing through my own fault, but he personally brought us two burgers despite it not being necessary, so he deserves his 5 ✨.

The cake with the ice cream very 😋

Nice Burger King, good food and loooong wait times. 30 minutes until the food is ready is easily your

Super friendly service. The food was fresh and delicious. Every special request was fulfilled. We are very satisfied! P.S.: Thanks for the chips 😉

Good service And everything is clean

Super friendly staff and a clean shop...but the food really wasn't good...

Since I'm a vegetarian, I can only speak about the food. The mixed salad with the dressing was really delicious and fresh. The portion was really good.

4.2 kilometers but can not deliver

Everything is super fast, tastes good and especially the early shift is great.👍🏻

everything was great, especially the early shift

Great staff, I felt comfortable. Fast and delicious.

Everything is always delicious, and the early shift is always great. All the employees are always friendly.

Best of all, 0 stars. Ordered, delivery was 2.5 hours late. Or rather, 3.5 hours for delivery. Driver very rude. Food cold and inedible. Unavailable when calling, personal complaints dismissed. Not worth recommending.

Saturday evening 7pm there normal business no rush 25min waited for 3 burgers + fries everything received cold once and never again

Burger King is truly different in every way. It's been open for a while and is completely disorganized. The drive-thru is awful and takes way too long. The service is okay. The interior looks relatively modern. The food looks like it's going to give you a stomachache. When you open the burger, it's all thrown together, with sauce sticking everywhere, hardly any lettuce, and the meat not evenly grilled. I don't know, I wouldn't recommend it at the moment, to be honest. It's very questionable, especially considering the direct competition next door. It's a shame there's no Burger King nearby.

The employees need better training. It took them 35 minutes.

I can't understand all the 1-star reviews. Super friendly service, especially the one employee at the counter. The food was fresh and everything was quick. You shouldn't go to BK expecting to be sitting in a restaurant.

This shitty store can't even serve a normal, messed-up burger. When I order a Whopper, why do I get a chicken Whopper? The store is totally overwhelmed. I ordered a meal and got it wrong.

Unfortunately, I'm very disappointed in you. The first time, the food was "decent," but the second visit was a complete disaster. It's unacceptable that you have to wait 35 minutes for an ice cream and a coffee, while watching other guests with larger orders, which were also placed later, receive their food much sooner.

Me and one of my friends ordered there at 9 pm and the food didn't arrive until 11 pm and the license plate of the delivery truck was from Hamburg I will never order there again

⭐ 1 star If waiting were a national sport, I would have won gold. Ordered on July 19, 2025 at 9:47 PM from Burger King Hagen via Lieferando. 90 minutes stated, waited over 2 hours, and what came? That's right: nothing. No delivery. No call. Not even a greeting from the kitchen. Maybe the driver was on a spiritual journey, or the Whopper meal had just been grown and harvested. If I worked like that, I would have been fired long ago, but it seems to be the norm here. Thanks for absolutely nothing. My stomach is growling, my patience has evaporated, and my trust? Frozen like your fries.

Ordering through Lieferando is anything but optimal, and it's absolutely annoying. Delivery times aren't met at all. If you contact support, you get a stupid AI response. This is my first and last order from this company.

Not so good today. Very crowded. Very loud. I had to wait 17 minutes for a small meal.

Great staff. You pay full price for half the menu. I think that's fair.🤟

After ordering, I waited 45 minutes in the store for the food - for a burger!

Everything takes 2 hours. Even ice cream

How crappy can a chain restaurant be? At the drive-thru, you don't order over the loudspeaker as usual; instead, you're asked to drive up to the second window and order there like you would at the counter. The time advantage of having multiple stations (order, pay, pick up) is completely lost. An unnecessary line forms. By the time you've ordered, paid, and received your order at the second counter, it's unfortunately not even "fresh" anymore. But you've waited long enough that you accept that. So, from driving into the drive-thru lane to ordering, it took about 15 minutes, and then another 5 minutes to get your fairly simple order... So, over 20 minutes for a drive-thru? The service is abysmal...

Waited forever and three years, staff unfriendly and it stinks of urine

trash all over the place and it took 20 minutes to get the order, staff seems to not know what they’re doing

I have never seen such incompetent staff

I ordered food online and waited over two hours for it. The hotline told me they were trying to call the branch, but even after half an hour, they apparently couldn't reach anyone. I wanted to cancel the order, but that was only possible if the driver hadn't left yet. Of course, the order arrived shortly after. Wrong drink, fries were soggy and too salty, lettuce on the burger was stale... Never again!

Absolutely terrible place! We've been waiting 30 minutes for our food, and others who ordered after us are being given priority!! Outrageous, such a disgrace!!😡 Best regards, JF!

Ordered at 10pm and now 12:36am still nothing, no call, nothing, never again will I order from Burger King, that shitty shop

We were there on June 15, 2025, between 1 p.m. and 2 p.m., with about 10 guests. The staff (I could see 5 of them) were completely overwhelmed with everything. I received the wrong food, the dish return line was overflowing, and the restroom was dark and dirty. The staff couldn't care less. Never again!

If you order there you wait 3 hours, no matter how often you call no one answers + I got food poisoning afterwards the shop had to be closed, second and last order ever.

The wait time was a complete disaster! I've been standing in the store for 20 minutes and the screen shows 15 open orders.

Really good Burger King nisa is really nice 10/10

They asked for a set meal, yes, a set meal. When we got home, about a three-minute drive away, we were disappointed. The Coke was still warm and still sparkling. The burgers were carelessly slapped together and cold. Everything was already scattered in the paper. And to top it all off, the fries were missing. They turned out so bad, it wasn't the first time. I wouldn't recommend them 👎👎👎

Waited over an hour. Staff completely overwhelmed.

Not recommended. Long wait times, some tables were dirty, and the third time I've been there, there weren't enough special offers, either on the Jr. menu or the Thirt promotion, so you either get nothing at all or are fobbed off with something completely different. This Burger King delivery is even worse.

The slowest BK I've ever been to...sometimes you wait 15 minutes for the food you ordered...even when there are only two customers in the shop!

Really good Burger King. The woman with brown-blonde hair at the drive-thru is very friendly and helpful. I'll be back.🙏

We picked up a double shopper meal with three hamburgers and nine nuggets today. We wanted to eat it at home. It came with mayo, but there were no fries. The same goes for a hamburger. There was no way to complain; I just left a message. Thanks for nothing. Never again.

We will definitely not order from there again. We placed a delivery order at 7:30 PM. The delivery never arrived. At 10:52 PM, I received a call asking if the order had arrived yet, which I, of course, denied. Perhaps the service and staff should be confronted with all the misunderstandings. Very, very bad considering it used to be such a good chain.

Instead of a burger for almost 10€, there were soggy fries with some kind of sauce