Burger King Hagen Herdeckerstrasse in Hagen

The food tastes good. The staff are completely overwhelmed and can't cope at all. The wait time feels endless. The staff barely speak German. Food scraps are scattered all over the floor. They forget orders. Something is always missing from the order; I've never experienced a complete order!

It took forever, the burgers were partly cold, and unfortunately the place isn't the cleanest anymore.

Food: The fries were very good because they were freshly prepared. The burgers were cold, stale, and tasteless. The worst part was the Coke. It was lukewarm and had no ice cubes. After I complained, I received the same soup as before. They told me they didn't have any ice. The price, however, remained the same. Service: Friendly, but the wait time... Good grief. Atmosphere: The tables are filthy. The floor is covered in food scraps. The men's restroom is a sauna and extremely dirty. Conclusion: The fries were very good and freshly prepared, the rest was subpar, and the warm Coke was unacceptable. The service and atmosphere need improvement. I won't be returning to Burger King Hagen anytime soon.

Very polite, friendly, and helpful. Food was good.

The cotton candy is a salt lick.

The store's design is really great. 60% of the tables were clean. We only waited 8 minutes for our order, even though the store was empty. (It wasn't a huge order.)

Seriously, where was the drive-thru? The staff were great and the burger was amazing.

Burger King has gone downhill so much. Everything looks like it's already been eaten. It's simply disgusting. The staff was friendly and the restaurant was clean, but the burger quality has become so bad (see photo).

I ordered it and it just hasn't arrived... I've been waiting for over an hour. It was supposed to be quick because I had to leave, and nobody's answering the phone. It's outrageous!

Unfortunately, the tables were dirty and the tray trolleys were full. Very long wait.

This time everything was great, super satisfied... 😉 👍🥳

I ordered food there last night, and after two hours it still hadn't arrived. When I inquired, I was blatantly lied to and told that the driver had supposedly rung my doorbell and called several times, but I had no missed calls on my cell phone and no one had rung the doorbell. I certainly didn't order food for almost €30 and then not answer the door... If the drivers don't want to do their job because it's too late after 10 pm, they should find another one. I hope I get my money back.

Located near the motorway. Perfect for a quick fast-food stop. Clean, very friendly, food hot and tasty. Restrooms were also clean. Plenty of parking available. Even though you're supposed to order from the self-service kiosks, the cashier was very friendly and helpful.

Typical BK. Everything was fine as always. I just wonder why it sometimes takes so long. It's the same every time in Hagen 🤣

After a 30-minute wait, I received exactly the water and fries I ordered. The rest of the order was something that had sprung from the imagination of some employee. A complete joke!

The worst Burger King ever. Waited a very long time and half of it was cold.

The burgers, despite being freshly prepared, were lukewarm to cold. The tablet return area was full and needed clearing. Tables also needed wiping, and some weren't even cleared. No receipt came out of one of the ordering kiosks. The restaurant was a complete disaster. What a shame. They used to be so much better.

I ordered the King's Crunchy Chicken meal. The chicken was rock hard, extremely dry, and completely inedible. I had to throw it away at home. This isn't a matter of taste, but a serious quality issue. After this experience, I will never buy anything from this branch again.

I've never seen such a bad Burger King in my life. The employees are a joke, and if you want to order at the drive-thru, you have to order at the counter where you pay. So, unlike usual, you can't order at the counter beforehand, pay, and then pick up your food; everything has to be done at the final counter, meaning every car has to wait 15-30 minutes. Burger King has completely failed at this location!

Very friendly staff, even just before closing time – still excellent. Thank you!

I finally went back here after ages. Verdict: Absolutely awful! I ordered fries with chili cheese sauce and a double Whopper to go. First of all, it was freezing cold in the restaurant, all the restrooms were out of order, and there wasn't a receipt roll in the terminal (but none of the staff seemed to care). The fries and sauce were placed upright in the bag, so the sauce and fries ended up all over the other items inside. Great, especially when you only notice it in your car after you've already left. A chip fork or napkins? Forget it. The customer is expected to eat the whole mess from the bag with their bare fingers. And the freebie I ordered at the terminal was wrong, too. I'm definitely never going back here. FAIL.

Incredibly bad service. It takes forever or you get the wrong thing.

The toilet was out of service!! The tables were not clean, I had to clean my table myself. I recieved my order after 15 minutes and my friend had to wait more than 20 minutes. I didn't even dare to order Iced coffee after meal because I was afraid to lose extra 15 minutes.

Unfortunately, this is one of the worst Burger Kings I've ever been to. We've been there several times, and there's always something missing when you go through the drive-thru. The burgers also leave much to be desired in terms of quality. I hope this changes.

Waited forever because the terminals and the cash register system were down. Poor service, incompetent. Half the order was missing. After informing the staff, we weren't charged for the missing items, but instead received something completely different that we hadn't ordered. So we had to inform the staff again, and it took a while for the order to be completed. Customers who ordered before and after us had the same experience. And we're talking about a Monday evening; the place was empty. All in all, not recommended. All the burgers were cold, if they were even the right ones, and the staff was completely overwhelmed. The Burger King in Witten does a thousand times better.

The employee prepared the food without wearing gloves, and I also had to wait over 15 minutes for a small order.

The floor was very dirty, there were crumbs and paper on the tables, and the clearing trolleys were full.

They prepare food without gloves, I hope this will be fixed.

Way too long, order forgotten! NEVER AGAIN (over 40 minutes wasted)

I placed my order two and a half hours ago and it hasn't arrived yet. Nobody is answering the phone and they've withdrawn money from my account.

This place is awful. I ordered food on the screen. Then I ordered an extra burger with a gift, and they said the gift wasn't included. I showed it to the staff, and they argued with me. Then suddenly they said there were no more gifts/balloons. Then they were rude and snappy. The food looked soggy and was cold. In my opinion, it's very unhygienic since they're working without hairnets or gloves... Oh well...

They take way too long to process an order; you wait the whole time just for two burgers. That's unacceptable.

The Burger King in the Hagen district is the worst. I ordered a burger and waited 22 minutes, which is far too long. They take way too long; don't make that mistake and go to the one in Iserlohn instead.

Hey, that's a great place for a quick bite. And considering it's in Vorhalle, it's still pretty well-maintained and super clean. I can't complain about the staff at all, because even in stressful situations they're never unfriendly to customers. I'll definitely be going there more often. Thanks for the great service! 😊

The new Double Meal could now be ordered from Uber for €31 instead of €48. The meal consisted of a small and a tiny burger, six small chicken nuggets, six tiny cheese nuggets, and a portion of fries. A drink was "forgotten." The photo accompanying the meal shows two Cokes and two orders of fries... At least I got a €4 refund from Uber, but the whole thing wasn't even worth €20. Ordering from a fast-food chain for the first time in many years was definitely the last time; there are many much better alternatives.

I'm currently sitting in the Burger King in Filderstadt, comparing it to my last visit to the one in Hagen. It's like they're two completely different businesses. In Filderstadt, everything that's negative in Hagen is positive. My personal favorite: in Hagen, we waited 50 minutes at the drive-thru. The next time, we went inside, thinking it would be faster. We walked in, saw the annoyed faces of the other customers, and immediately turned around and went right back out.

Never in my life have I had to wait so long for food. Even though they only sell burgers. From ordering to receiving my food, a whopping 92 minutes passed. And there were only 11 people in the restaurant. I like Burger King, but this is unacceptable.

I'm always happy with my visits! Orders are always processed quickly, the team is very friendly, and there's always a great working atmosphere. I'm always satisfied with the food here, and they also pay attention to cleanliness! I always enjoy coming here :)

The visit is always fantastic! The food is always fresh. Ordering is quick, the team is friendly and helpful, and the restaurant is clean and tidy.

Burger King is Burger King, after all. Overall, everything was clean and the staff were friendly.

Ordering via terminal or at the counter is possible, but despite few customers, the wait is quite long. 15 minutes for fast food is hardly fast anymore…

Ordered something here again after a long time. Once again, there was one burger too few. Thanks for nothing PS: You don't even provide a phone number where we can vent our frustration. Outrageous.

Very nice shift supervisor and very nice service. 👍👍👍👍👍👍👍👍👍👍👍👍

Nice and friendly staff, very clean and tidy, and modernly furnished.

An absolutely unique experience! 💗 I was a little apprehensive after seeing the reviews and hesitated to go. But I was more than pleasantly surprised. I was there on Saturday at 10:30 pm and it seemed quite busy to me. (There were 14 other orders on the monitor.) But after less than 10 minutes, I was able to pick up my order at the front. A blond, stocky young man handed me the order with a broad smile. He coordinated everything while he worked. TOP!!! I can truly recommend this branch to everyone, even though it has negative reviews. The food arrived quickly despite the crowd, was hot, and of high quality – exactly what I expected. I'll definitely come back and look forward to another positive experience.

Waiting 30 minutes for a hot brownie is crazy.

The first time I've ever left Burger King with a smile! The food was delicious and hot. Fast service and friendly staff.

Worst shift manager ever (a veiled woman over 50). So rude I wanted to leave the restaurant immediately. I understand there are problems with the terminals, but that's no excuse for being unfriendly to customers. I came to apply for a job—I'm more qualified than 99% of the current staff—and the woman even refused to accept my resume, which I had with me. Never again! Better to avoid it altogether or go to KFC, which is only 100 meters from Burger King.

Best store, best employee Alosman Abdullah he did everything by himself, 10 orders were all sent out within 5 minutes, best employee of the year hundred

This used to be a great, welcoming Burger King with friendly, young employees who created a really good atmosphere and were incredibly fast. Now, nothing of that remains. The atmosphere is more chaotic than a restaurant. Most of the managers seem overwhelmed; only the big boss in brown usually seems to have everything under control. It's a shame how much the quality and atmosphere have declined – I don't know, something urgently needs to be done. What a pity! My plea: Rehire the teenagers! We don't want a sleepy atmosphere; we want employees who are smiling and in a good mood. Well, I'm still giving it two stars because I remember it being better before.

I've been there twice, and each time I waited at least half an hour for a meal and a burger.

Everything was very good, friendly staff, food arrived quickly, clean toilet.

I just visited the Burger King in Hagen, and I was pleasantly surprised by the way the young woman, L.V., served me. Afterwards, I went to the drive-thru and was very impressed with how she took my order; she was very friendly. I'd gladly go back to this location. Thanks again for everything!

Went there today, what a joke! This place is a joke. The burgers were cold, and with the kids' meal they just give you a Coke... you order a normal burger and no, they write down the XXL... I don't understand why they don't hire people who know their job and understand what you're ordering.

When I came in, there were only a few people there. I went to the toilet. The toilet was clean, but there was no toilet paper.

Too bad... I agree with the forgotten fries, and the Jr. Whopper was cold... The two stars are only because my kids don't want to work in the restaurant industry because of the constant complaining. They should close down the multitude of stores and concentrate the few good ones. P.S. Yesterday there were more employees than customers there...

I always go there but they often give you cold burgers

An absolutely negative experience – neither service nor customer service! I visited the Burger King branch on Herdecker Straße in Hagen on October 19, 2025 – and had one of the worst customer experiences in a long time. After waiting for over 25 minutes (in a nearly empty restaurant!), my order was only partially served. We ended up returning the entire order because the beer was simply full. What followed was even worse: Instead of an apology or a straightforward refund, the branch and customer service sent me in circles. Despite having a receipt, no refund has been issued to this day – instead, I'm asked to submit bank statements (!). For a fast-food restaurant, this is simply embarrassing and unacceptable. That's not how you treat paying customers. I certainly won't visit this branch again – and I can only advise everyone to go to McDonald's a few meters away. Apparently, service there still works.

Forgot another burger, paid €10, and got nothing. Ridiculous. People, check your order!!!!!!! They can't read or count.

2 of 4 displays out of order. The floor was sticky. The young waitress who worked the checkout counter and cash register was very friendly. The shift manager (??) had a harsh tone with his employees... Food/Menu Standard Visited on a weekday around 12 p.m.

At first I thought it was a hidden camera. I paid and never got the food.

I waited 15 minutes for a meal. Today I was there again, paid at the checkout, and waited over 20 minutes again. If you pay online, it arrives in 5 minutes. How does that work? October 20, 2025

Ordered there for the first time yesterday via Uber (the Family Value Pack). The order arrived quickly. However, they forgot to pack a few fries. People work there, yes. Mistakes happen, and that's okay. But parts of the order you paid for simply shouldn't be missing. Two stars are only for the fast delivery (thanks to Uber) and the fact that it was delicious. But nothing should be missing from the order!

Slow Food Restaurant. Takes FOREVER.

I was at the drive-thru today around 5:15 p.m. and was served by a very friendly, competent employee with a black beard (presumably of southern origin). He was extremely polite, attentive, and had a warm smile on his face. I've never experienced such great service at Burger King before! My order was taken perfectly, my special requests were handled perfectly, and everything was delivered in a friendly and complete manner. Huge praise to this employee – many others could really take a leaf out of his book! 👏🍔

Unfortunately it has become very slow and the employees cannot speak German well.

Absolutely worthless! I've tried it several times and it's been a complete disappointment every time! Bad service, far too long a wait, and the food is simply abysmal; it tastes like it's from the day before yesterday! Never again in this life will I visit this filthy place! I advise everyone not to spend a single cent there. It's simply a disgrace that something like this can call itself Burger King. I'm curious to see when the local authorities will shut this place down; it's long overdue!

The service was completely overwhelmed. We had to wait 45 minutes and then got the wrong food. The only thing that was really fast food here was the food itself. We ate very quickly so we could leave quickly.

There's always something missing from my orders. Very disappointing and annoying.

45 minutes for a normal order. Cashiers are terrible. Tables are sticky with dirt, and half the items are missing or wrong. I don't know how many times the store will have to close before they finally get it right.

The worst food, it takes a long time. Don't go to this Burger King.

Give the place another chance every few weeks – for free. Wait times of at least 30 minutes for orders. Today, two burgers, one from the menu, took 37 minutes. And one burger even had the wrong toppings 👍 So a long wait for nothing. Not recommended.

The wait was extremely long, even though it wasn't busy. Burgers were missing from the order, and others were incorrect. The lettuce on the burgers seemed old and tasted unpleasant/stained. The staff also seemed unmotivated and unattentive. For me: never again.

Great atmosphere, great staff, super clean. Very friendly management with professional conversations. We'll be back!

Today, after waiting forever, I wanted to eat something before my dentist appointment, and after about 20 minutes, my food still wasn't ready. People who came much later than me got their food earlier. When I asked what was going on, I was simply told that it would be ready in a minute, in poor German and rather unenthusiastic! I then asked to cancel my order, but someone said I'll still have to wait! So, as far as I'm concerned, I'd better forget about this place!

It took ages. We waited 20 minutes for the food, even though there were hardly any customers.

The order would be delivered ice cold 1 hour and 55 minutes later

I don't know if the people who work there earn €2 so they don't feel like working, but first of all, it's almost impossible to communicate because the language barrier is the first problem, and then there's the lack of competence to carry out simple orders. All they do is chatter, no work, everything in slow motion. Three burgers take 40 minutes, and they're cold because someone was too lazy to pack them up and drop them off as soon as they arrived. Sad.

There's always something that doesn't work as it should in a chain restaurant. The franchisee has obviously changed over time, so I think things have gotten better. If you're looking for something to complain about, you'll probably still find something. For example, I have a real beef with the ordering terminals because the software often crashes or the device gives incorrect information about the availability of food, for which the operator of the location cannot be held responsible.

The food came quickly and the staff are very friendly 👍🏻😊

I was in the drive-thru. The staff was friendly, but that was it. The burgers were cold, the fries were cold, and they were old, too.

I got the shake 10 minutes before dinner, so it melted. The burgers were ice cold, the bag of fries was almost empty, and the few fries that were available were old, cold, and hard.

Disaster. The store was pretty empty. Nevertheless, we waited almost 25 minutes for our lukewarm order.

A complete disaster!! Waited 40 minutes for the food. Only half arrived when ordered, and another 20 minutes for the rest. Burgers were wrong, cold, and the buns were rock hard! Then we got the wrong drink. Well, no wonder if you don't speak the local language. You can tell that the burgers hadn't just been sitting there for 5 or 10 minutes, and without a heat lamp. NEVER AGAIN!!!!!!!!!!

First the order was wrong, then the burger was hard. It used to be better, but now it's crap. Pure disappointment.

A complete disaster! We ran there four times, the burger was rock hard, then this, then that... tasted hmm, if you like cold things, then it's great 🤣 upsets your stomach. P.S. I'm writing this comment from the Burger King restroom 🥲

Burger menus ordered at 4:00 PM for delivery at 6:30 PM. Food was delivered on time "COLD"

Over half of the food I ordered was missing, and what was delivered was cold. There's no number to call either—absolute disgrace.

Despite repeated promises, you have not yet refunded the incorrect debit. This constitutes unlawful enrichment (Section 812 of the German Civil Code) and a breach of your contractual obligations (Section 280 of the German Civil Code). I hereby set you a final deadline of 7 days from receipt of this letter. If the amount is not received within the deadline, I will initiate legal action without further notice and forward the matter to my bank and the consumer protection agency. Your repeated, false promises have lost all credibility. The only thing that matters is the immediate refund.

My first visit here and unfortunately also the last ❌🍔. We waited forever for our food ⏳, and when it finally arrived, it was cold 🥶. The fries were at least lukewarm 🍟, but completely unsalted 😕. The burger patties and bread were also completely cold 🧊🍔, absolutely disappointing. The ordering terminal was barely usable 💻❌, the touchscreen was poorly responsive, the writing was almost illegible, and there were hardly any images. The loud ringing 🔔 was extremely annoying, and the employee served the food very listlessly 😒. Even the friendly employee couldn't fix it 🙁. Positive: The restrooms were very well maintained 🚻✨ ... and the best part was actually the arcade next door 🎰😂. So we pushed the ladder to 140 and the money was back in 💸😉. Conclusion: I absolutely cannot recommend this branch 👎

Everything takes forever, and no order, whether in-store, at the drive-thru, or online, is correct. Recently, we ordered two Whopper meals online and only received the drinks, sides, and sauces. BOTH BURGERS WERE ACTUALLY MISSING!! COULD IT GET ANY WORSE?! Maybe the owner should stop cutting back on staff. This is just embarrassing. If I were Burger King, I'd revoke his franchise license.

I'm really angry! First you have to wait an hour and a half, and then the delivery isn't even right! No wonder Burger King had to close! I've never been a fan of Burger King anyway! Shame on you! Ugh! But karma sees everything ;)

I wouldn't go back even if they paid me. I ordered Naruto ice cream and it came without the ice cream sauce. I only got ice cream and Oreo, nothing like it. I ordered a Happy Meal box and it didn't come with a toy. They didn't provide napkins, much less straws. In short, they don't know how to do their job.

We ordered through Uber Eats for the first time, and it was definitely the last time. I can tell you why: something was missing, and apparently, it wasn't the first time. We usually eat there, but even when eating there, you can tell that people aren't in the mood. That's how I feel. Even in the store, I've had to go back to the counter several times because someone forgot something (there were times when it was empty except for 2-3 other people).

Terrible place starting from the booking screens that don't work and the staff that doesn't want to take orders at the cash register and wrong sandwiches and cards inside cold sandwiches the order was ready 20 minutes ago ready on the counter comical never again in Hagen

Burgers put together incorrectly, long waiting times and then unfriendly

Great service, the boss himself is really great 👍 I ordered the wrong thing through my own fault, but he personally brought us two burgers despite it not being necessary, so he deserves his 5 ✨.

The cake with the ice cream very 😋

Nice Burger King, good food and loooong wait times. 30 minutes until the food is ready is easily your

Good service And everything is clean