Burger King Hagen Herdeckerstrasse in Hagen

Just a disaster! You have to wait 30 minutes for 2 burgers. No system nothing. Terrible!!!

I was there this evening. We placed a not large order. At the SB point, mind you! The open view into the kitchen immediately showed chaos. An incredible number of employees who were busy with everything except preparing food. Two employees were involved. The employee at the drive in counter and one who constantly prepared burgers. (He was wearing a cap) The others ran from a to b. The ice cream machine could not be operated and customers complained about the wrong food or missing food. After just over 45 minutes I received my order. Of course, when I got home totally unnerved, I noticed that my burgers weren't the right ones either. Every burger is packed in the same packaging. So how should one differentiate? It's clear that the employees no longer know what they're putting in the bags! Additionally cold. My conclusion: there is an absolute lack of structure, cleanliness and a leadership personality. Nobody in the store knows exactly what they have to do. It's a shame, because the location could do a lot more.

REALLY BAD, we ordered food online and have been waiting for 2 hours now... it's been saying for about an hour that they'll be there immediately. Had to pay in advance. €50 is gone and we don't have any food either

I left the store very quickly and disgusted. I have NEVER seen such unhygienic sanitary facilities in my life. The women's toilet was covered in feces. Since I didn't want to use it, I went to the men's room. There too, a disgusting condition that you can't expect from anyone who pays even the slightest bit of attention to hygiene. The serving trolley no longer had any free capacity to accommodate a tablet. Accordingly, the tablets were increased to 4! Tables stacked - where customers sat next door. The employees didn't wear gloves when preparing the food and the kitchen (as much as you could see it) looked disastrous. After all the impressions, I turned on my heel. I already know why I rarely eat out 😮

You wait a little longer than usual, otherwise standard Burger King quality. Unfortunately, the scanners on the machines weren't working at the time.

Extremely long waiting times. Tables are also extremely dirty. I honestly can't recommend it

Can close again immediately! I have never seen such a dirty and unhygienic kitchen. Once and never again, waiting 30 minutes for your order is bottom drawer!

Unfriendly employees who don't feel like working should simply hire sensible employees first.

Was with you this afternoon in the fiale, the employee was extremely overwhelmed.... unfortunately 4 burgers are missing from my order and there is no way to get them new when you are already at home... hope we can come to an agreement on that ...

We waited 30 minutes for the food we ordered! Then there wasn't even the right thing on the tray! The tables were dirty, we cleaned the table ourselves! They are completely overwhelmed here!!!!

Every time you go they slow down. If the store is full, I understand that, but if there are 3 customers in the store and the drive-thru isn't exactly full, it can't be that you need 30+ minutes for a meal. Especially when there are 5 people standing around in the kitchen chatting. Then there are always wrong things. For example, if you order a cola and get a Sprite zero, you can wait another 5 minutes at the counter until someone takes their time. Things were better before the flood!

The purest catastrophe! 10 employees in the kitchen! And can't manage to serve 4 burgers in 20 minutes. And it wasn't full!! Has this become a family business, or why are they acting like it's a youth hostel? I've never seen so many employees in a branch and yet they're all incompetent!! I'm speechless.

What can I say..... Just Burger King!

nobody has time to clean the tables. Never seen such a dirty burger place. Really unappetizing.

No thanks, but no one needs Burger King. The first burger was cold and after our complaint we were served lukewarm food, which was already an improvement. In fact, the entire restaurant was unheated.

No matter whether at the Drive Inn or in the store itself, the staff is very slow and extremely overwhelmed... no matter how busy it is. At the Drive Inn you need a lot of patience and should check your order very carefully. My husband forgot it and it was missing Once again a fries & the extra cheese on the burger remained in the store. I think we'll look for another BurgerKing again & would rather take a further route than continue to bother with them.

If you know Burger King you know what to expect. Thanks to the renovation and also the new tenants, everything has improved for the better. The employees here are also very friendly. Very good

Nice spot and staff very friendly!

There are not enough workers in this place, the order waits for a long time, the cash register often doesn't work. The toilet is dirty and messy...

Normal food, but I like the idea that they have a vegetarian option and salads.

The burgers and fries were lukewarm, tables, chairs and the floor were dirty, the toilets were absolutely unhygienic and there weren't even paper towels.

Something went wrong again.(tortillas) We don't have that in Hagen, so they have to go to another city, I was told. Way too slow for a fast food restaurant. Oh yes, last time the drive in was closed on Saturday evening because there was too much going on. Then you just went to the competition

1. I waited 1.30 minutes for my order via liferando. 2. The food was so cold that you could have hit someone. 3. Then they call and say I don't have a parking space and whether you can't come down in civilian clothes. Either do your job sensibly or, best of all, shamelessly cancel such an action.

Update 10/24 Something has happened! To the positive. The burgers are better now, preparation is quicker and there is also cleaning in between👍🏼👍🏼👍🏼 Until 09/24 Here American fast food is slow food and low temperature!🥶🥶🥶 The burgers are rarely good, very rarely 👍🏼 but most of the time they are just not good, 👎🏼👎🏼👎🏼 The burgers are often cold, the cheese is not spread, the bun is not toasted. Unfortunately, the fries are often colder, even though they were swished from the deep fryer into this large tub in front of my eyes not long ago, but the preparation usually takes such a long time (I learned that Burger King and Co. have optimized processes). There's little of that to be seen here... and the fries are lukewarm at best... nothing is possible. It's simply an imposition. Unfortunately, there are often forgotten trays on the tables, things that don't belong on the floor, messy chairs, uncleaned tables and overcrowded drop-off carts. Apparently the guests themselves don't care (broken window syndrome) and neither does the operator of this branch. It was actually nicely renovated after the flooding, and it's nice that the branch is there. I hope that changes soon. Can only improve for the better... Actually, I don't write negative reviews, I just don't go there anymore. I hope that changes soon. Can only improve for the better.

Give this dingy hut a wide berth! Tried it again yesterday after a long time, then ate the burgers backwards again tonight!! 🤮🤢. Look in the back area when the “employees” pipe various delicacies into themselves as they work!! DISGUSTING!! 🤮🤢

It took forever, some of the burgers were cold and unfortunately the shop is no longer the cleanest.

The staff is incredibly dirty and totally overwhelmed, it takes forever until the order is ready and then of course it isn't right...

The three of us were there today and ordered something to eat - nothing fancy, no special requests. Unfortunately we had to wait over half an hour for our food. We had to go to the counter several times because our orders were incomplete. A squeeze that was supposed to be part of the children's menu was not delivered. When we asked we were told it was sold out and only then were we offered an alternative. Unfortunately the burgers were all cold. Our next table also complained and insisted on fresh burgers. In addition, the tables were dirty and the floor was wet. To be fair, three or four employees are obviously not enough to run such a branch. By the time we left, the long line at the drive-thru was another sign of being overwhelmed. Overall, unfortunately not a recommendation

Looking for a place to stop and eat on the way to vacation, we chose Burger King instead of McDonald's, a bad decision as it turned out. It's cold in the place, very cold. It was around 15°C outside, the air conditioning inside was running quite well. We first got jackets out of the car for ourselves and the children. When I picked up the order, when I asked if the heater was broken because it was so cold, I got the answer "It's not cold". But my wife, my children and I, as well as the guests present, saw it differently. The food wasn't really warm either, I don't know that from Burger King. Disappointing, very disappointing. But the heaters in the toilets are on full blast, soap, let alone soap dispensers: none.

We were stuck in the drive-thru for 20 minutes. It was a Saturday evening and two people were working in this store. The excuse was that it was particularly crowded that evening, although only a third of the seats were occupied. At least there was a free portion of fries to compensate for the long wait, which also tasted delicious.

I've been waiting for my order for a long time. How can you be so rude? There isn't even a phone number so you can call and ask. I would like to cancel my order, but that doesn't work either. Simply outrageous

Waited over 20 minutes for lukewarm food, uncomfortable and untidy.

Waited a long time and the burger was cold. And really not tasty

Slow food restaurant! Three out of four “quick voting computers” are out of order and the cash register remains closed. In drive into a queue of seven vehicles. Thanks, I'm going to McDonald's 🍟

REALLY REALLY BAD, CHEESEBURGER WITHOUT CHEESE, GET NORMAL FRIES INSTEAD OF CURLYFRIES, MEN'S TOILET FULL OF SHIT, COLDER THAN OUTSIDE IN THE RAIN IN SEPTEMBER A TOTAL OF 4 ORDERS THE STORE WAS EMPTY. SO. GOES. THE. NOT. I WANT MY MONEY BACK!

Why don't they have a double steakhouse burger?

We once ordered food there, the delivery time given was 35 minutes and we believed that too. As always, there was no food at all, so we drove to the branch and asked what was going on. I thought it would be a cheers meal because my food was prepared after 2 hours and it was still cold (How does that even work?) Long story no sense at all Burger King is never on my list anymore.

Waited 20 minutes! Then everything is cold! We had the money paid out! Disaster!!!

In short: We ordered to take away on site. Unfortunately, the burgers weren't enjoyable at all, 2 of the 4 burgers we ordered couldn't be eaten at all. You opened the package and it was just a dumpling of rolls and lots of sauce. We definitely won't eat there anymore.

I would love to leave the store no stars at all! If you have to wait almost 40 minutes for a Smart Menu with a normal number of visitors of 20 to 25 people, I would have preferred to go to McDonald's or KFC. On top of that, the staff was completely unreliable when I asked how long my order would take. Of course they can be stressed, but does it justify approaching customers with sentences like "Sorry, busy, be patient!"? Then I would rather look for another job if I were you! Then the food: Cold, no fork for my fries and no napkins. I really don't know whether the branch management has thought about possible changes, because numerous other customers had the same experiences months ago. Absolutely rubbish, sorry! But what needs to be said needs to be thought.

It's good, but your young workers are slow. This almost takes it out of fast food.

After we ate there we had stomach problems, unfriendly service, cold food and long waiting times. I won't eat there again and would rather go to the competition

Fast service, warm delicious food

Delivery and eating was an absolute disaster! Delivery: I waited 120 minutes for my food. It should arrive after 60 minutes. If the delivery person hadn't run into my husband, I would have sent him away along with the food. I would only give one star because the order was complete. Quality: The burgers and fries were cold. And there was something in the patty that was totally hard and certainly not suitable for consumption. I'm super disappointed. I thought that since the franchise owner HAD to reopen the store, he would at least do everything he could to keep the store running. But maybe that's exactly what he wants: to run the store down so that he can close it "with a clear conscience." He'd better be!

Oh…. The team urgently needs training. If you want to eat here, you have to plan a lot of time. Fast food works differently

Once and never again. We ordered on weekday evenings around 7 p.m. The staff was overwhelmed and this was evident later when leaving the drive-in. A burger was missing and the rest was either lukewarm or, like the chili nuggets, frozen in the core.

Even though the shop was empty, I still had to wait 30 minutes for my food. That was cold too.

After 45 minutes we finally got our food. Only 3 employees, the shop is packed. Toilets dirty. No toilet paper available. Some of the staff were unfriendly and incompetent. For me it was the last visit.

35 minutes in the drive in, best to give this Citizen King a wide berth

Very friendly staff There is a lot on offer for food

The food takes a long time and the service gives you the feeling that there is no interest. But the burgers were great.

Nice young people. Friendly . Simply ask for cheaper offers. Then they fight

In summer and winter it is super cold, long waiting times and often errors in the order

Were there on Friday evening and somehow they were all brothers there. Brother here, brother there, brother, brother, brother. So as Germans we felt really foreign. Sorry but the food took forever and the “compatriots” got their food quicker than one of us. It's a real shame that it's going this way, but the previous reviews aren't exactly rosy either. However, the food was good and fresh.

Somehow the software from the kiosks in North Rhine-Westphalia was different than in Lower Saxony and much more difficult to use... for whatever reason. The store easily made us wait 10 minutes for just two cokes. Otherwise it's actually a normal Burger King.

Dirty, extremely slow, I also think it's incompetent. How can it take 30 minutes for 2 Chlili Cheese. Oh yeah, that's really annoying. How can it be that some of those who order after us arrive before us? -train your staff, I don't want to wait 10 years for “fast” food. This store is even known on social media for its incompetence and slowness.

I've never seen such a clean Burger King All very nice and super clean even at night

Unfortunately cheese was forgotten on Big King and mistakes were often made when ordering

Once again we waited almost 10 minutes in the drive-in for 2 cheeseburgers and 1 fries, even though there wasn't much going on. The employees hardly had anything to do. And then my order was mixed up with that of another guest. Definitely never again. Every time the same anger.

Reopening the store after the flood was a big mistake. I don't know in whose hands this store is currently running, but everything is going haywire. A scanner does not work on the order machines. Ice cream and shakes are generally not available. Behind the cash registers - unfriendly, pubescent teenagers who probably just celebrated their 18th birthday last weekend. In the kitchen - 2 men for the entire operation. Waiting time for 4 chili burgers: a whopping 25 minutes with a total of 7 orders on the board. The restaurant is totally unclean from the counter to the tables to the toilets. The food is bad and is served cold over the counter. Talahons fighting their way through the entire store also create a pleasant atmosphere in the store. I would recommend setting up another boxing machine. You can't have anything delivered there either because it takes around 2 hours for the cold delivery. Otherwise 1 star because you can park easily in the littered parking lot.

It was clean when we visited. Typical "Burger King" atmosphere.

Thanks, BK, for a night of vomiting and stomachaches.

After the opening (Saturday, 1 p.m.) things were very bumpy there. Long waiting times, dirty guest area, machines broken. Back then I waited a good 30 minutes for a menu, without any special requests. Afterwards, no apology, but no politeness either. “Stress after the opening” I thought. I was there again recently (Thursday, 5 p.m.). This time, when the restaurant was normally full, I had to wait 26 minutes for two menus without any special requests. The guest area was dirty and the toilets unusable, empty of soap, no toilet paper, but dirty and smelly. The staff was incredibly unfriendly. This is the worst Burger King I've ever been to. And I can only hope that the franchisor will get involved at some point and revoke the franchisee's license. In terms of representation, the Burgerking in Hagen is an absolute disaster. Unfortunately, from the guest's point of view too.

Waited 30 minutes for a cheeseburger and a coffee. That didn't work at all

If I could, I wouldn't give it any stars. A long wait for the food even though the restaurant was empty. Then you get a long chili cheese on which you had to look for the cheese sauce. And if you then add a salad as a side dish to a menu, there is no dressing. I will never visit this store again. You can sole the employees' shoes when they walk, because they move so slowly.

A juice shop is where you order and the food comes 30 minutes later, the shop that used to be there did it in 5 minutes. How can you fall so low? If I were Burger King, I would fire everyone or close the shop. I would rather go to McDonald's It's only 300 meters from the juice shop

The food was okay but even though the shop was almost empty I waited between half and three quarters of an hour for 2 burgers and 1 fries

The food was fresh, the service was nice - what more could you want?!

Not recommended after 9 p.m. The tablets are stacked up everywhere, the food is cold and when you order, depending on how busy it is, it takes between 15-20 minutes for 3 cheeseburgers and some fries

This time everything was very good and super satisfied... 😉 👍

A burger, fries and a coke. After 30 minutes I actually get my fast food. I've seen better than that. Been back after 10 months. My memory is too short. No change in speed. I've never seen anything like that before. Would someone with a little training in system catering streamline the processes here? The staff here seems a little helpless. It shouldn't be difficult for you to invest a little training here so that it runs quickly

Unfriendly service, food reheated several times and tastes like burnt, rancid oil. Just disgusting and for so much money. Go back to McDonalds soon. If I could, I would give -100 stars. You should report it to the health department

45 minutes for a cheeseburger and 6 chicken nuggets. Never again Edit: I was there again, I have to wait so long again.. Never again, but really now

I wonder how this shop can stay open, the employees speak good German, the food is very bad. Orders are not made correctly and something was missing on all three visits. The best thing: when we were finished there were rats running through the toilets. NEVER AGAIN !!!!!

I arrived at Drive In at 8:47 p.m. There were 3 cars in front of me. The first driver was able to place his order at 8:56 p.m. Then there was another pause. The second driver placed his order at 9:02 p.m. Now it's 9:10 p.m. The third car is still in front of me and I didn't even get to drive in after 21 minutes. I'm still standing here! You should never have reopened in Hagen!

Actually they don't even deserve 1 star! Food didn't arrive, even though it generally takes 95 minutes!

I ordered food and was only supposed to wait an hour, it finally came after three hours, the food was cold, I got the wrong drink, totally outrageous. It was not possible to reach an agreement with the driver about the obligation to reduce the price after such a delay because he could hardly speak a sentence. This Burger King is the last one and should be closed again if you look at the reviews.

Well over 30° internal temperature. An absolute disgrace towards the employees too!!!!

Waited 2 hours to only get 3 things. What kind of service is this?

It was dirty and the staff were unfriendly. After about 35 minutes the food was ready and it was ice cold and simply dry. There were things on the burger that I had ordered. The thing I ordered was broken and couldn't have any points. The ice cream was sold out. All in all once and never again

Food was put together incorrectly and then not properly served.

I placed my order at 4 p.m. for 5:50 p.m., which was supposed to be processed quickly. At 5:50 p.m. the order still hadn't been delivered. I waited and waited until the news came at 6:20 p.m the order was canceled. I won't order anything there again.

Absolutely disgusting store. Dirty and dirty. I actually didn't want to give a review because this store would have earned zero stars, but it's easy to park here.

The employees do their best with the high level of customers and are always nice. Food was great, as usual.

Drive Thru is closed, I can order at the terminal, ordering terminals don't work properly. Zero stars.

Drive in: To Every cash register: Closed Coupon scanner: defective What an incompetent shop 😹

It took a long time to wait for food, 60 minutes (We were there at 7 p.m.) The store looks good, as I said with a 60 minute wait you can look around at your leisure. According to the board there were only 12 people in front of us. Sry Burger King, your thing in Hagen doesn't deserve your name.

If you want to be full after eating then you should actually go there and not to the competition. You can't mention names. The ambience is equivalent to any other fast food restaurant. Therefore only 3 🌟. Otherwise the taste and price is better.

I would prefer to give 0 stars, it's such an outrage that the unskilled workers here show with their inconsiderate manner and stupid sayings as well as shutting down the drive-in You should definitely avoid Burger King in Hagen!!!! If you want to wait 45 minutes for your order and don't want to be served in a friendly manner, this is the place for you!!!! Luckily the McDonald's opposite is not far away. Definitely closing the whole store!!!

Worst service I have ever experienced. If you think to yourself “It won’t be that bad” – yes, it will! After waiting 20 minutes in the drive in, we are informed that orders via the drive in are no longer being accepted and that we should please order in the store. Employees seem completely overwhelmed. I can't say anything bad about the food, I was always satisfied.

After 20 minutes still no food, unbelievable

I would give 0 stars if I could. First of all, only one of 4 has ordering machines. Even though it wasn't that busy, we waited almost 40 minutes for the food. Work is very slow, I don't even want to know what it's like when it's busier. Furthermore, the toilet paper was an imposition. And then the food was cold and sticky at the end...

Food was ok, just a franchise. But the waiting time (20-30 minutes for a menu) and order in the store definitely leave something to be desired. Others announce things much quicker

Nice place, nice service and good food. I recommend!

We ordered through Lieferando and never received the food because there was no longer any delivery service after 10 p.m. But we ordered around 7:30 p.m.

I don't have a comparison, but it was relatively quick... It should just be quick. Whopper and cheeseburger (?) quite good, I think. In my opinion it could have been hotter. Not exactly cheap in my opinion (but, as I said, I have no comparison). Whopper+Cheeseburger+Cola 0.4 > 12€ (no menu, it's probably cheaper)

I've never experienced such a bad Burger King... Because of a traffic jam on the A1, we left the motorway and went to this branch. Only one of four order terminals is in operation. Scanning coupons from the app doesn't work; there's no sign in with MyKing Luckily it wasn't busy at the moment, so I was able to place the order for five people soon. Submit order - "Sorry, an error occurred, please try again." It only worked on the third attempt. Meanwhile my daughter went to the toilets - unfortunately no toilet paper. The drinks ordered in reusable cups came in paper cups. The boss (?) first had to come to get the refund, and on the way to the front she first pointed out to the employees to put various food items lying around back in the fridge. Since the orders in the drive-thru are "natural", it took a long time to prepare our food. The burgers were mediocre, the king nuggets were rather poor. That was our first and certainly last visit here...

Burger patties dried out. Long waiting time despite a very small number of guests.

Absolute mess, everything is dirty and unhygienic, there is food on the floor everywhere. The service is rude and it takes forever to get the food. We decided to cancel the meal and leave.

We were on the way home and were looking for a Burger King. I've read a lot of negative reviews but I can't seriously criticize this place. Three people tried to cope with the rush on Saturday evening and I think they did quite well, it took a long time to wait. Burgers and food were okay too. The cleanliness of the tables is a catastrophe but with three people running this place, no one can wipe the tables at the same time, at least not in this rush