Burger King Hagen Herdeckerstrasse in Hagen

Absolutely terrible. Long wait, partial order, and the taste was awful. The staff were friendly but overwhelmed, while the owner was rude. Sorry, but this is completely unacceptable!

This Double Crispy Chicken should really be called Queen of the Month instead of King of the Month to be more gender-inclusive. The Americanized haute cuisine creation was surprisingly tasty, the accompanying fries—hot and crispy—were really good, and the real Coke rounded off the special offer perfectly. The team behind the counter was friendly, and the kitchen was quick with the service.

Dirty and probably the slowest Burger King there is. They don't even microwave their burgers.

Everything was clean, it's just a normal Burger King.

The Whopper tasted awful. It was lukewarm. And it had three little patties in it. The fact that it was ready in 30 seconds should have immediately raised a red flag. I won't be going back to that place.

Unfortunately, all the burgers came without cheese, even though we had ordered extra cheese at the vending machine. When we pointed this out, they just shrugged and said they didn't have any. That's why they had added more cheddar sauce. 🤔 They still kept the extra charge. And there was no milk for the coffee either…

I haven't experienced such poor service in a long time. My visit to this branch was a complete disappointment. The staff seemed unmotivated and overwhelmed, barely acknowledged customers, and were practically non-existent in terms of friendliness. The wait was unreasonably long, even though the restaurant wasn't even particularly busy. Furthermore, the order was incomplete or incorrect, which is absolutely unacceptable for such an established company. Cleanliness also left much to be desired, both in the dining area and at the serving counter. Overall, it seems that basic standards of service and organization are not being met. I expect significantly more professionalism and quality from a large chain like Burger King. There is definitely an urgent need for improvement here.

Yesterday, I went to this Burger King for the second time in a long while, wanting to give it another chance. I'm simply disappointed! The staff are incredibly unhygienic, handling food with the same hand they use to ring up customers. A hair came out of my girlfriend's burger, and they didn't even refund us. We were accused of lying, despite clear evidence! The employees and shift managers are incredibly unfriendly, and I've never experienced a one-hour wait for two burgers and drinks before! I can only advise against this dump—unhygienic, unfriendly, and incompetent.

Congratulations! 👏👏👏 Burger King Hagen has earned the title of "Worst Burger King in Germany" from us today. 🙄 Wait time for our food: 35 minutes!!! The other customers in front of and around us also waited 30-35 minutes for their food. And no, it wasn't even particularly busy. But it gets even better: the cheese was missing from the burger at the next table, one customer's Baby Burger was double-cooked, my entire burger was missing, and we received chicken nuggets instead of Chili Cheese Nuggets. 🤦‍♂️ But there's more: all the faucets in the restrooms were broken, which no one can control, but after being promised refreshing hand wipes, we had to wait 5 minutes for those too. Unbelievable...😡

Absolutely bizarre place, they could close down today! The boss, the manager/foreman, is personally extremely unfriendly.

Never again will I spend 3 hours at that crappy place for my food.

Best store, best employee Alosman Abdullah he did everything by himself, 10 orders were all sent out within 5 minutes, best employee of the year hundred

After more than an hour and a half, nothing has arrived, even though the delivery time was a maximum of 45 minutes. There's no phone number to call. Ordering in the evening is probably the best way to waste your money.

I got everything, the only downside was that the dip was so cold I couldn't get it out of the cup. Otherwise, it was good.

Absolutely understaffed, it takes at least half an hour at the drive-thru to receive the order.

I've never experienced such a bad team. It was practically empty, there were countless employees, yet we still waited over 30 minutes, only to end up with the wrong drinks. There was no water in the restrooms, which they didn't seem to care about at all. All in all, not recommended.

Mr. Ismail was a very nice employee and gave us excellent advice on what we should eat.

Never eat here! We've been waiting 40 minutes for our food. They're sooooo slow.

Absolutely useless service. I ordered at 2 PM, it's now 5:30 PM, and my food still hasn't arrived (even though I was told to expect a 50-minute wait). Don't waste your time calling customer service; nothing will change. With service like this, they should just shut the place down.

It takes an extremely long time to get your burger 😥😢

Typical Burger King. Order complete, and the new cheese sauce is amazing. The ice cream is edible too. Update: Last visit Waited a whopping 50 minutes for our order, for two burgers—this is what they call a fast-food restaurant.

Never again!!!! Dirty place...long wait and cold food

By far the worst Burger King in the area. The drive-thru closes spontaneously at 7 pm, orders are often forgotten or carelessly packed, and the staff are completely overwhelmed.

The patty was black and very hard; we didn't like it and will never come back.

I just went to the Burger King drive-thru and I'm very disappointed. The wait was extremely long. When I finally got my food, it was already cold. On top of that, my order was taken incorrectly, so I ended up paying more than necessary. What was particularly annoying was that I specifically asked the employee if the order had been double-checked and if everything was correct and complete. He very arrogantly dismissed it without even looking properly. It turned out that the order was indeed wrong. This kind of service is truly disappointing. If you're going to wait a long time, at least the food should be right and hot. Unfortunately, that was definitely not the case here.

We ordered food for delivery today, which was supposed to take about 45 minutes. It took over 90 minutes for the food to arrive. The food was cold, and the fries were soggy and inedible. Furthermore, one portion of fries was missing! For the price, this is truly awful service and not recommended.

For fast food, it's anything but fast. I can only confirm the reviews. Extremely long wait times and cold burgers. It's a real disaster.

Disaster. The patty in the plant-based Whopper was hard and tough as a shoe sole, and the fries were ice cold. That was probably the last time I'll ever set foot in there. I'd much rather have the plant nuggets from McDonald's.

Never again! I ordered something for myself two hours ago and it's already over, we're still waiting.

Waited 2 hours for delivery (from Lieferando) + received cold food and terrible service. They called and told me it would take 10-15 minutes max, but it took 60 minutes. NOT RECOMMENDED!! Very poor service!!

This can't be happening, my brother has been waiting for his food for 25 minutes. He just wants his food, he missed two buses. What a load of junk!

Flat cola. Burger cold. (But that's generally borderline these days at Burger King and similar places.) Staff (no comment). There were only 6 customers there, and the service cart was packed. Makes you wonder what they do when it's busy. Overall, my meal deal "271" wasn't worth the money. My colleagues arrived later and wisely decided against eating here (they'd already seen the 2.7 rating and felt sorry for me 🫣). Good luck, I definitely won't be coming back. Not until the reviews show a clear 3 in the middle.

The waiting times are far too long; unfortunately, this hasn't changed since the reopening.

2021: Incredibly long wait times. 40 minutes until we had food for two. Every other restaurant is faster, cleaner, and more comfortable. The prices are standard... which here means: pretty expensive for misshapen burgers and cold fries. Update 2026: The wait times haven't changed. You still have to wait a very, very long time to eat in. But you can order online... you can order online, right? YES! But hey - after 90 minutes, our order was canceled "by the restaurant." It's truly awful... Burger King Hagen, you won't see me again! I'm sitting here starving now. I wanted to avoid cooking after a 14-hour workday. Oh well... I guess I'll cook after all. It's really outrageous to call this "fast food"...

You need to bring a lot of time here, even if it's not crowded. And then the meat is only lukewarm, making the whole burger almost cold. There are better Burger Kings, for example in Witten.

I placed an order with Burger King and paid almost €20, but my order never arrived. This is absolutely unacceptable. I received neither my food nor any information or refund. Very disappointing service.

Since the reopening, the quality has unfortunately declined significantly. On my last visit, my order was taken incorrectly or given incorrectly three times. This is very disappointing and really shouldn't happen with a globally recognized brand. Furthermore, communication was difficult, as the staff barely spoke German, and I sometimes had to resort to English. Especially in a service-oriented establishment, smooth communication should be a given. Overall, I am very disappointed with the current situation. I expect significantly better service and more professionalism from an international fast-food chain. As it stands, a visit is simply not enjoyable, which is a real shame.

I don't know how many more times Burger King has to close its restaurants before they learn. The wait times are abysmal, the tables are dirty, the restroom looks like a construction site, and there isn't even any soap to wash with.

The food tastes good. The staff are completely overwhelmed and can't cope at all. The wait time feels endless. The staff barely speak German. Food scraps are scattered all over the floor. They forget orders. Something is always missing from the order; I've never experienced a complete order!

It took forever, the burgers were partly cold, and unfortunately the place isn't the cleanest anymore.

Food: The fries were very good because they were freshly prepared. The burgers were cold, stale, and tasteless. The worst part was the Coke. It was lukewarm and had no ice cubes. After I complained, I received the same soup as before. They told me they didn't have any ice. The price, however, remained the same. Service: Friendly, but the wait time... Good grief. Atmosphere: The tables are filthy. The floor is covered in food scraps. The men's restroom is a sauna and extremely dirty. Conclusion: The fries were very good and freshly prepared, the rest was subpar, and the warm Coke was unacceptable. The service and atmosphere need improvement. I won't be returning to Burger King Hagen anytime soon.

Very polite, friendly, and helpful. Food was good.

We were there yesterday. It was very, very hot inside the restaurant. The drinks were also warm and served without ice cubes, even though we had specifically ordered them. We then received the ice cubes in a separate cup. Unfortunately, the service wasn't very friendly. We didn't like the food either. The lettuce on my burger was already brown. For the price, it's better to get a fresh pizza somewhere else.

This store is a disaster. After waiting for an hour, the employee even got rude.

The cotton candy is a salt lick.

The store's design is really great. 60% of the tables were clean. We only waited 8 minutes for our order, even though the store was empty. (It wasn't a huge order.)

Seriously, where was the drive-thru? The staff were great and the burger was amazing.

The best chicken wings taste simply amazing every time

Burger King has gone downhill so much. Everything looks like it's already been eaten. It's simply disgusting. The staff was friendly and the restaurant was clean, but the burger quality has become so bad (see photo).

I ordered it and it just hasn't arrived... I've been waiting for over an hour. It was supposed to be quick because I had to leave, and nobody's answering the phone. It's outrageous!

This time everything was great, super satisfied... 😉 👍🥳

Unfortunately, the tables were dirty and the tray trolleys were full. Very long wait.

I ordered food there last night, and after two hours it still hadn't arrived. When I inquired, I was blatantly lied to and told that the driver had supposedly rung my doorbell and called several times, but I had no missed calls on my cell phone and no one had rung the doorbell. I certainly didn't order food for almost €30 and then not answer the door... If the drivers don't want to do their job because it's too late after 10 pm, they should find another one. I hope I get my money back.

Located near the motorway. Perfect for a quick fast-food stop. Clean, very friendly, food hot and tasty. Restrooms were also clean. Plenty of parking available. Even though you're supposed to order from the self-service kiosks, the cashier was very friendly and helpful.

Typical BK. Everything was fine as always. I just wonder why it sometimes takes so long. It's the same every time in Hagen 🤣

After a 30-minute wait, I received exactly the water and fries I ordered. The rest of the order was something that had sprung from the imagination of some employee. A complete joke!

The worst Burger King ever. Waited a very long time and half of it was cold.

The burgers, despite being freshly prepared, were lukewarm to cold. The tablet return area was full and needed clearing. Tables also needed wiping, and some weren't even cleared. No receipt came out of one of the ordering kiosks. The restaurant was a complete disaster. What a shame. They used to be so much better.

I ordered the King's Crunchy Chicken meal. The chicken was rock hard, extremely dry, and completely inedible. I had to throw it away at home. This isn't a matter of taste, but a serious quality issue. After this experience, I will never buy anything from this branch again.

I've never seen such a bad Burger King in my life. The employees are a joke, and if you want to order at the drive-thru, you have to order at the counter where you pay. So, unlike usual, you can't order at the counter beforehand, pay, and then pick up your food; everything has to be done at the final counter, meaning every car has to wait 15-30 minutes. Burger King has completely failed at this location!

Very friendly staff, even just before closing time – still excellent. Thank you!

I finally went back here after ages. Verdict: Absolutely awful! I ordered fries with chili cheese sauce and a double Whopper to go. First of all, it was freezing cold in the restaurant, all the restrooms were out of order, and there wasn't a receipt roll in the terminal (but none of the staff seemed to care). The fries and sauce were placed upright in the bag, so the sauce and fries ended up all over the other items inside. Great, especially when you only notice it in your car after you've already left. A chip fork or napkins? Forget it. The customer is expected to eat the whole mess from the bag with their bare fingers. And the freebie I ordered at the terminal was wrong, too. I'm definitely never going back here. FAIL.

The toilet was out of service!! The tables were not clean, I had to clean my table myself. I recieved my order after 15 minutes and my friend had to wait more than 20 minutes. I didn't even dare to order Iced coffee after meal because I was afraid to lose extra 15 minutes.

Unfortunately, this is one of the worst Burger Kings I've ever been to. We've been there several times, and there's always something missing when you go through the drive-thru. The burgers also leave much to be desired in terms of quality. I hope this changes.

Incredibly bad service. It takes forever or you get the wrong thing.

The employee prepared the food without wearing gloves, and I also had to wait over 15 minutes for a small order.

Waited forever because the terminals and the cash register system were down. Poor service, incompetent. Half the order was missing. After informing the staff, we weren't charged for the missing items, but instead received something completely different that we hadn't ordered. So we had to inform the staff again, and it took a while for the order to be completed. Customers who ordered before and after us had the same experience. And we're talking about a Monday evening; the place was empty. All in all, not recommended. All the burgers were cold, if they were even the right ones, and the staff was completely overwhelmed. The Burger King in Witten does a thousand times better.

The floor was very dirty, there were crumbs and paper on the tables, and the clearing trolleys were full.

Way too long, order forgotten! NEVER AGAIN (over 40 minutes wasted)

They prepare food without gloves, I hope this will be fixed.

I placed my order two and a half hours ago and it hasn't arrived yet. Nobody is answering the phone and they've withdrawn money from my account.

This place is awful. I ordered food on the screen. Then I ordered an extra burger with a gift, and they said the gift wasn't included. I showed it to the staff, and they argued with me. Then suddenly they said there were no more gifts/balloons. Then they were rude and snappy. The food looked soggy and was cold. In my opinion, it's very unhygienic since they're working without hairnets or gloves... Oh well...

They take way too long to process an order; you wait the whole time just for two burgers. That's unacceptable.

The Burger King in the Hagen district is the worst. I ordered a burger and waited 22 minutes, which is far too long. They take way too long; don't make that mistake and go to the one in Iserlohn instead.

Hey, that's a great place for a quick bite. And considering it's in Vorhalle, it's still pretty well-maintained and super clean. I can't complain about the staff at all, because even in stressful situations they're never unfriendly to customers. I'll definitely be going there more often. Thanks for the great service! 😊

The new Double Meal could now be ordered from Uber for €31 instead of €48. The meal consisted of a small and a tiny burger, six small chicken nuggets, six tiny cheese nuggets, and a portion of fries. A drink was "forgotten." The photo accompanying the meal shows two Cokes and two orders of fries... At least I got a €4 refund from Uber, but the whole thing wasn't even worth €20. Ordering from a fast-food chain for the first time in many years was definitely the last time; there are many much better alternatives.

I'm currently sitting in the Burger King in Filderstadt, comparing it to my last visit to the one in Hagen. It's like they're two completely different businesses. In Filderstadt, everything that's negative in Hagen is positive. My personal favorite: in Hagen, we waited 50 minutes at the drive-thru. The next time, we went inside, thinking it would be faster. We walked in, saw the annoyed faces of the other customers, and immediately turned around and went right back out.

The visit is always fantastic! The food is always fresh. Ordering is quick, the team is friendly and helpful, and the restaurant is clean and tidy.

I'm always happy with my visits! Orders are always processed quickly, the team is very friendly, and there's always a great working atmosphere. I'm always satisfied with the food here, and they also pay attention to cleanliness! I always enjoy coming here :)

Never in my life have I had to wait so long for food. Even though they only sell burgers. From ordering to receiving my food, a whopping 92 minutes passed. And there were only 11 people in the restaurant. I like Burger King, but this is unacceptable.

Burger King is Burger King, after all. Overall, everything was clean and the staff were friendly.

Ordering via terminal or at the counter is possible, but despite few customers, the wait is quite long. 15 minutes for fast food is hardly fast anymore…

Ordered something here again after a long time. Once again, there was one burger too few. Thanks for nothing PS: You don't even provide a phone number where we can vent our frustration. Outrageous.

Very nice shift supervisor and very nice service. 👍👍👍👍👍👍👍👍👍👍👍👍

Nice and friendly staff, very clean and tidy, and modernly furnished.

Waiting 30 minutes for a hot brownie is crazy.

An absolutely unique experience! 💗 I was a little apprehensive after seeing the reviews and hesitated to go. But I was more than pleasantly surprised. I was there on Saturday at 10:30 pm and it seemed quite busy to me. (There were 14 other orders on the monitor.) But after less than 10 minutes, I was able to pick up my order at the front. A blond, stocky young man handed me the order with a broad smile. He coordinated everything while he worked. TOP!!! I can truly recommend this branch to everyone, even though it has negative reviews. The food arrived quickly despite the crowd, was hot, and of high quality – exactly what I expected. I'll definitely come back and look forward to another positive experience.

The first time I've ever left Burger King with a smile! The food was delicious and hot. Fast service and friendly staff.

Worst shift manager ever (a veiled woman over 50). So rude I wanted to leave the restaurant immediately. I understand there are problems with the terminals, but that's no excuse for being unfriendly to customers. I came to apply for a job—I'm more qualified than 99% of the current staff—and the woman even refused to accept my resume, which I had with me. Never again! Better to avoid it altogether or go to KFC, which is only 100 meters from Burger King.

This used to be a great, welcoming Burger King with friendly, young employees who created a really good atmosphere and were incredibly fast. Now, nothing of that remains. The atmosphere is more chaotic than a restaurant. Most of the managers seem overwhelmed; only the big boss in brown usually seems to have everything under control. It's a shame how much the quality and atmosphere have declined – I don't know, something urgently needs to be done. What a pity! My plea: Rehire the teenagers! We don't want a sleepy atmosphere; we want employees who are smiling and in a good mood. Well, I'm still giving it two stars because I remember it being better before.

I just visited the Burger King in Hagen, and I was pleasantly surprised by the way the young woman, L.V., served me. Afterwards, I went to the drive-thru and was very impressed with how she took my order; she was very friendly. I'd gladly go back to this location. Thanks again for everything!

Everything was very good, friendly staff, food arrived quickly, clean toilet.

I've been there twice, and each time I waited at least half an hour for a meal and a burger.

Went there today, what a joke! This place is a joke. The burgers were cold, and with the kids' meal they just give you a Coke... you order a normal burger and no, they write down the XXL... I don't understand why they don't hire people who know their job and understand what you're ordering.

When I came in, there were only a few people there. I went to the toilet. The toilet was clean, but there was no toilet paper.

Too bad... I agree with the forgotten fries, and the Jr. Whopper was cold... The two stars are only because my kids don't want to work in the restaurant industry because of the constant complaining. They should close down the multitude of stores and concentrate the few good ones. P.S. Yesterday there were more employees than customers there...

I always go there but they often give you cold burgers

An absolutely negative experience – neither service nor customer service! I visited the Burger King branch on Herdecker Straße in Hagen on October 19, 2025 – and had one of the worst customer experiences in a long time. After waiting for over 25 minutes (in a nearly empty restaurant!), my order was only partially served. We ended up returning the entire order because the beer was simply full. What followed was even worse: Instead of an apology or a straightforward refund, the branch and customer service sent me in circles. Despite having a receipt, no refund has been issued to this day – instead, I'm asked to submit bank statements (!). For a fast-food restaurant, this is simply embarrassing and unacceptable. That's not how you treat paying customers. I certainly won't visit this branch again – and I can only advise everyone to go to McDonald's a few meters away. Apparently, service there still works.

2 of 4 displays out of order. The floor was sticky. The young waitress who worked the checkout counter and cash register was very friendly. The shift manager (??) had a harsh tone with his employees... Food/Menu Standard Visited on a weekday around 12 p.m.

Forgot another burger, paid €10, and got nothing. Ridiculous. People, check your order!!!!!!! They can't read or count.