McDonald's in Magdeburg

The burgers were already cold, the wait was long, and there were hairs in the fries. Absolutely not recommended.

Worst McDonald's I've ever been to! We waited 40 minutes for our food, which then wasn't partly what we ordered, and something was missing! I will never visit this "restaurant" again!

The delivery time and service are perfectly fine, but my order has now been incomplete three times in a row. A credit note doesn't make up for my hunger that day :D.

Here's what I ordered. And what did I get? And I live not far from this McDonald's and the alley. The food was cold. They forgot my 20 chicken nuggets.

The worst McDonald's in town. Almost every time I visit, something is missing from the menu, and almost every time I have to wait longer than 30 minutes. It's not the first time I've had stomach problems after eating at this restaurant; I have no issues at other places. The staff also seems to be inconsistent about some things, taking burgers from other people's bags and putting them in their own... It used to be better.

There are still many people inside after 6 pm.

When we were there as a family, it was unfortunately very dirty, loud, and crowded. The tables were sticky and dirty, and there were food scraps everywhere on the floor. However, after we asked, our table was wiped down quite quickly.

Really bad service, totally unfriendly staff.

So, if you have to sit inside in what feels like 30-degree heat because it's raining outside, and a guest has already tried twice to open the door to get some air in, and the staff, or rather the somewhat plump lady, complains and closes the door again, then I wouldn't recommend the place. P.S. I didn't notice any air conditioning. I could write more, but that's enough for now...

Not only was the food freezing cold, but the restaurant was too. When I asked about it, they said it was broken... What was broken? The air conditioning, which was set to cold even though it was 7 degrees Celsius outside, or the heating? At such high prices, I expect everything to be perfect.

We were there yesterday at 10:20 PM. We waited a very long time in the car before it was our turn. After we ordered, things moved very quickly. When we got home, we noticed that everything was lukewarm or even cold, whether it was the McRib, Hamburger Royal, or the hamburgers, and even the fries were almost cold. The Shaker Chicken McNuggets were lukewarm. Since we didn't get our order until 10:55 PM, it wasn't worth driving back. It takes 5 minutes to drive home from McDonald's, so the food should at least be properly warm or even hot, especially considering the prices.

I stood in the McDonald's drive-thru for an hour today, even though I ordered and paid via the app beforehand. They call that a fast-food restaurant 😅 Normally you wait two hours, or where's the fast part? 😅 Unbelievable.

What a terrible meal...everything was cold and basically inedible.

Absolutely disappointing. We ordered takeout from there a few days ago. Everything was put into a large bag and handed to us. When we asked about the children's toys, they reacted irritably. When we got home, we realized that my husband's wrap had been completely forgotten. This time, I sent an email to the address on the receipt. I only received a message back today saying, "Thank you for the tip and I'm sorry." It's a shame that this is how they react to a service that wasn't provided. Unfortunately, I absolutely cannot recommend this McDonald's!

We ordered plant-based nuggets and got meat nuggets 🤮. We went back and exchanged them (we were supposed to keep the meat ones - what were we supposed to do with them?? - and then gave them away to other customers.) But the best part 😍 is yet to come: Of 20 plant-based nuggets, only 19 were plant-based and one was meat-based. 🙂 Thanks for the disgusting, shocking moment while eating them! (You notice it immediately, or rather, you noticed it from the different color/consistency). We've been there 3-4 times now, and every time there's been a problem with this company's inability to implement their plant-based offering; we've always received the wrong order with meat. It's a shame.

one of the worst in the country

10/25/19 While traveling from Magdeburg to Halle on the A19 autobahn, this snack bar was a lifesaver. A McMenu consisting of two Big Macs, a large fries, curry sauce, and a Fanta may not be the culinary highlight, but it filled me up and satisfied me. 🍔

The restaurant was listed as open on October 3, 2025, at 8:30 a.m. Ordered via app, but the food was still closed on-site. No food or refund received. The franchisee is playing dead.

All the extras were correct when ordering, and the burgers looked good, neatly assembled, and visually appealing. The place is a bit run down, but still okay.

We went today around 6:30 p.m. and ordered a bwin drive-thru. Unfortunately, I have to say that the staff only gave out drinks upon request, and the apple slices were missing from Happy Mail. The kids were really upset about it. Maybe they can change that, otherwise this will be my last visit to the store.

I don't recommend the "spicy" version. Very dry, flavorless chicken with a slight spiciness. Very far from the advertised flavor. Disappointing.

Unfortunately, h OT er b the cleanliness leaves something to be desired

The service forgot half of it. Unclean...☹️☹️☹️

I made a reservation for a child's birthday party over the phone. Nothing was prepared except a note on the table saying "Reserved." Hardly anyone spoke proper German. I waited an hour for the food. Never again.

If you're waiting a long time for cold, incomplete food, this is the place to go! Kudos to the kitchen for throwing the burger ingredients into the boxes from a distance of two meters! I almost recognized my Big Tasty Bacon as such.

Dirty and unfriendly. Not recommended.

Waited 25 minutes for the food! Food delivered cold! And we had table service!!!! Garbage all over the tables, and why??? Of course the cart is full to the brim. We complained, but unfortunately, no one here understands us!!!!!!!

The McDonald's is incredibly small and constantly overcrowded, as the chain network in MD is already disastrous. Even if the food is tasty, eating there isn't fun.

Average McDonald's. The atmosphere isn't great. It's loud and surrounded by a parking lot and car wash/gas station. It's often very crowded. Sunday evening wait times are at least 30 minutes.

What a shitty store. I pre-ordered, which means my order can be prepared when I check in. I understand it's Sunday evening, and a million people are there. But if I have to wait another 30 minutes after checking in (two cars ahead of me in the McD), I simply expect that if I pack three sweet and sour sauces, I should be aware that nuggets or something will be in there. And if I pack a kids' meal, a toy automatically goes in there. I'm a restaurateur myself and know what it feels like to be in a mess. But if it takes me 30-45 minutes to order, it should just be okay. Ultimately, I realize the employees are doing their best, but if there's no supervisor or the people aren't paid accordingly, this is exactly what happens. I naively went to McD again after several weeks and was disappointed again. Ultimately, it's my own fault.

An hour-long wait for the food, and then the burgers were cold. Never again at this branch!!!!!

I've rarely visited such a dirty McDonald's. The employees seem understaffed.

We had to wait over 30 minutes for our food

It took them 30 minutes to make our order and bring it to the table. The whole McDonald is really dirty, the games for the kids are black and kids get out with black hands, feet and clothing. Burgers were good though.

A hair was found in toast, and the staff was unfazed... it would be better to go to the outskirts of town. The employees don't know what a hat is, everyone has their hair down... a disaster.

Waiting time over 60 minutes Service terrible

So either I'm really unlucky or this is a new scam. This is the second time in a short space of time that something has been forgotten. Once it was fries, today it was a burger. You always have to wait on the side; you'd think they'd actually check what's included in your order! This should apparently be implemented soon; they didn't use to have anything like this at this Mägges!

McDonald's is usually known for its fast food. This branch seems to be a foreign concept. The food tastes good when you get everything exactly as you order it. Whether you order in-store or via delivery, products are often missing or mixed up. That shouldn't happen these days for this price. I recommend going to the other McDonald's branches. You're almost never disappointed there, and I think the food tastes better, too.

The staff were rude and the order was wrong

This evening, after my late shift, I purchased a Mac takeaway meal from this local branch. Unfortunately, upon eating it at home, I discovered that the food had an extremely unusual and unpleasant taste—it tasted strongly of gasoline or something rotten. The smell was also noticeable and not at all what one would expect from a freshly prepared meal. I was extremely disappointed and, out of concern for my health, stopped eating the meal. Such an incident is not only very unpleasant, but also hazardous to one's health—especially since, as a customer, you expect to receive a flawless product. Although the branch is conveniently located near my workplace, this experience will prevent me from visiting again in the future. It's extremely unfortunate that one apparently cannot rely on the quality of the food.

I'm starting to get really annoyed. Something always gets forgotten in our order. Today, four items alone!

I waited over 30 minutes just for a coffee.

Disaster...very long wait and the food was still cold. Sandwiches without sauce. Super bland. Despite pointing this out to the man delivering the food, he pretended not to hear or simply didn't care. Worst McDonald's I've ever eaten at. I don't recommend it.

On July 20, 2025, I ordered from McDonald's via Lieferando. Unfortunately, the wrong delivery arrived. I called the next day, and a nice man answered the phone. He was accommodating and was able to correct the error right away. He offered to come by and get the correct order. I did, and was greeted warmly, and all the employees were immediately on the case. Thank you for the friendly service :)

Had to wait 60 minutes until we paid for our food, still waiting

Fast food? Not here. Avoid this place whenever possible. You'll happily wait an hour for your "food" here. Go to a Greek restaurant, or hunt for your own food. It's faster. Addendum: Fries were completely cold and without salt, the shake was wrong, and the Fanta tasted like water.

Long wait times at the Drive-In. This McDonald's uses tricks when it comes to check-in. Cars are asked to park in the waiting area so that it's not noticed that cars have been parked for well over two minutes. Some employees are unfriendly and don't speak German well. The quality of the burgers is sometimes poor because they aren't hot enough.

After ordering several times, we were disappointed every time. Something was always missing or we received something different. Everything was always correct on our receipt, and what we received, for example, was a cheeseburger instead of a hamburger. I don't understand the problem of why people can't read a label properly or don't check the items again. We'll never set foot there again or order online from them! I wish I hadn't given a single star!

We ordered a chicken burger, a cheeseburger, and medium fries. The burgers were okay, but the fries were very soggy, unseasoned, and inedible. But that's because it was busy today.

Hello. We bought two Happy Mails at McDonald's today. Unfortunately, we discovered that both were missing the burger 🍔. Our grandchildren were quite disappointed. It's really sad that something like this happens. We'll be giving this McDonald's branch a wide berth.

Today, I ordered a meal at the drive-thru consisting of two Big Macs, fries without ketchup or mayonnaise, and a Coke with ice. I got a cold Big Mac that was overloaded with lettuce and sauce, a "Big Mac" with chicken instead of beef, and no fries at all. Surprise, the ice was in the Coke, though. Bravo! It's getting worse and worse. If you can't manage to hire employees who can at least handle the basics of your products, you should either change your staff or close the store. And no, this wasn't the first time you've messed up an order. I'm happy to overlook the missing ice, but messing up an order like you did today is simply unacceptable.

It's truly amazing that this place is still open. Hygiene doesn't seem to be a priority here. A quick look behind the counter reveals filth everywhere, food scraps on the floor, and in some cases, the floor is cleaned by the same hands that were used to prepare the food just moments before. The organization is also complete chaos. No structure, overwhelmed employees, and an unfriendly tone don't make the visit any more pleasant. The wait times are completely excessive, and this for a fast-food restaurant. When the food finally arrived, the burger was cold, the cheese wasn't even melted, and it tasted more like cardboard. The only positive thing was the Fanta, which was at least cold and tasted as expected. All in all, a disappointing visit that you could really skip.

Fast service. The burgers were a little too carelessly put together. But everything was still okay.

It's now a complete disaster, the dining room is dirty and the waiting times are getting longer and longer.

Well, the decor and food are typical McDonald's! But the service is terrible! They don't understand the pickup codes, so they have to wait in the waiting area even though the food is empty and only drinks are available!

Good evening, On June 22, 2025, my boys and I were sorely disappointed. We were at the lake and just wanted to have a delicious McD's afterward. To our disappointment, our expectations were more than met. Attached are photos of our Mango Curry Wrap (which we didn't order; it was supposed to be a classic chicken wrap), and instead of a cheeseburger, we were given a burger with just bread and a patty. In short, it wasn't tasty, it took a long time, and I think the photos speak for themselves.

I was there on June 19th. Very nice staff and branch management.

Unfortunately, the fries were cold, but they were replaced. But the fries were cold, and the burgers weren't particularly warm either. A shame.

45 minutes at the Mc Drive is just too long... Everything has gone down here except the prices of course... Everything is getting more expensive at McDonald's but the quality and service leaves a lot to be desired.

Long wait for the food! Very dirty and staff completely overwhelmed!!!

Unfortunately, since the change in the service concept, the preparation of the food no longer works, which leads to unnecessary waiting times.

I think it's really bad that when you choose toys, you never get what you want... Exchanges aren't really possible either... They should work on that, or indicate at the terminal what's still there and what's not...

I ordered online via the app and picked up the food on-site. After about 50 minutes of waiting at the drive-thru, I arrived home and discovered that the Happy Meal burger had no meat and a McChicken was missing! I absolutely do not recommend this branch.

This place is simply a disaster! I was there on May 25th around 1 p.m. We bought nuggets, ice cream, and drinks. We waited two hours, and we were simply forgotten. I don't recommend this McDonald's. Vegetarians aren't welcome. We ordered 20 plant-based nuggets and got 15 chicken nuggets and one plant-based nugget. The staff was horrible and yelled at me because we wanted new nuggets. I would avoid the place and never go there again.

For what's supposed to be a fast-food restaurant, we had to wait 55 minutes for our food after ordering, and it was very empty. Tables weren't cleaned when we asked, and our tray was thrown onto the table as if we were animals. Not recommended.

Well... I was just hungry. It's a place I don't like going to anymore. The food is tasteless and overpriced.

I had to wait 30 minutes for my order. When I picked it up at the front, I was told the 20-ounce nuggets would take a while longer. So, I was served fries and a Coke after 30 minutes. After about another 15 minutes of waiting... we're now at 45 minutes... the nuggets arrived. They were completely hard, as if they had been reheated from the day before or left in the fryer too long. New order: Iced Coffee Choc Shake... I waited 20 minutes. Then I was told the machine wasn't working. I got my money back and left.

Unfortunately, the food was completely cold and inedible. There was also mold on the bread. Our order was incomplete, and they couldn't bring us the right food. The staff was completely uncooperative.

Burgers and fries fresh and hot

I don't understand why there's a pre-order option. In my opinion, the idea is that my order is placed in advance and I don't have to wait on-site, because the preparation only begins there. We waited longer than if we had just walked in and ordered.

We were missing curly fries, so we called. They were very rude on the phone and used offensive language. You can tell how much fun they have at their job and how good-humored they are. If they forget something, it's not our fault as customers. And then to act stupidly. Gossiping about customers in the store because they only order two things... or yelling at their employees for their own mistakes is completely unacceptable.

Catastrophe, as so often!!!! Waited 40 minutes at Mc Drive to even get there. Then another 15 minutes for food. 2 chicken burgers were supposed to be packed separately, which of course wasn't the case. Nuggets cold.

Very clean, service was great and quick too.

I ordered a burger and unfortunately I got something wrong on it that I don't eat. Unfortunately I had to start a discussion with the staff to get a new citizen. After my burger was miserably accepted, I got it put back like in the picture (you can probably try a little harder) but unfortunately it was also very cold. No wonder this thing only has three stars. P.s Turning on the heating would be really cool in cold temperatures.

Staff very unfriendly, very long waiting time.

Everything fits here. Very friendly staff, warm quick food. People like to stop here.

Why can't you place your order at the checkout at this MC? Otherwise everyone will go if you ask. Been there first and last time. About €160 less but what's that?

You sometimes wait 30-60 minutes for nuggets and then you get the wrong one

There were 2x fries missing... that's apparently asking too much :(

Fast service and friendly staff, always good

It's embarrassing to stand in the kitchen with 9 people instead of emptying the trash can or wiping tables

The chicken burgers taste like fish

I was served quickly, food was hot, coffee too, everything as it should be

I was so looking forward to my double cheeseburger, and what did I get, a normal cheeseburger that was much cheaper than the double, and everything was just slapped on, the citizen looked like I got it from the garbage can. I love mcs but this is crazy. And what's more, my mom and I waited over half an hour for a small portion. Sorry but it turned out really disgusting and a waste of money. We won't go to this mcs anymore, We'd rather save the money for homemade citizens and fries. And now to my mom: she had a Big Tasty bacon, what did she get😂? A normal bacon citizen. What remains 100% best is the apple bag, sad what my favorite childhood food has become.

1!!!! Waited an hour in McDrive. It's stupid that we had already paid online...

Despite there being very few guests, we waited 30 minutes for our order! Absolutely too long for a quick snack!

No matter when you order here or pick it up in the drive, half of it is always missing!!! What you pay a lot of money for is just pathetic

I'm probably past the age where I like that

Waiting over half an hour has nothing to do with fast food. Next time we'll cook ourselves again...

2 out of 10 tables reasonably clean. Garbage trucks permanently overfilled. This leaves rubbish on the tables. Ordering takes forever because not all devices worked. Table service doesn't speak German. Wrong toy in the Happy Meal, wrong game after giving notice. Quetschi is missing from the order. Something is always missing. Overcrowded entrance door or intermediate door only opens partially. The Arabs at the next table were shouting at each other, I thought they were going to hit each other. Playground could also be cleaned up. All in all, a horror.

It's all ok. Quickly bought something to eat.

10 young people work there and nothing is progressing. I waited 23 minutes for an MC Smart menu.

Burgers were all cold, waiting time was long. Fries cold. Cleanliness terrible.

Poor communication when ordering and missing orders received.

It's the same chaos here every time. I ordered online, paid - and have been standing here for over an hour. Food is cold, parts are missing, and no one feels responsible. The service is disrespectful - zero communication, employees barely understand you or ignore you completely. The best thing is: Lieferando and Uber drivers simply walk through, pick up their order and are out again in a minute. Normal customers like me stand here forever, as if we were second choice. A store like this should be ashamed of itself. Never this branch again.

Total shit, I ordered table service but had to pick up the order myself. The food was already cold

Unfortunately, the employees are very unfriendly and not particularly customer-oriented. Online orders that have already been paid for will not be delivered. Employees incredibly unfriendly. Instead of finding a solution, people become loud. Too bad.

Hello, I ordered a burger and it came relatively quickly, but the burger was bad, the cheese was really strange and the meat wasn't cooked through and that's why I've been feeling sick all day and hanging over the toilet

Honestly! You really pay a lot of money for food when you're really hungry. Plus, paying customers provide the employees' wages. Is it too much to ask to be treated politely and respectfully? I do it myself, because the MC makes my food. That was my last visit, because the person in the darker work clothes was just as unfriendly!

No, we had insects in the drinks🤢