McDonald's in Magdeburg

Teach your employees to respect the customer... The manager is rude

There's always something missing. Whether it's extras on a burger or nuggets, there's always something. I can't understand how you can be too incompetent to do something like this, where you just have to work through a list from top to bottom.

Like McDonald's - always delicious.

Well... I was just hungry. It's now a place you don't like to go to anymore. Food doesn't taste good and is overpriced

Very dirty unclean tables. Tablets with trash are piling up....! Disgusting, unfortunately we had already ordered. No gastronomy culture!!!! Never again.

I think it's an outrage, you order at 10 p.m. sharp and the food is canceled at 10:47 p.m. Never again

I'm very happy there. Children are also well looked after.

Something is constantly being forgotten

Rather average in terms of taste, value for money is definitely not there!

Container full of tablets. No table service, pick up screens are not on, when it's busy the employee is too quiet. One order terminal defect out of four. Food is prepared in stages so that one guest is already ready and the other guest still has to wait. The staff is very friendly.

Worst McDonald's I've ever been to! Every time we order something is missing from the order. How often do you open the package and there are neither burgers nor fries? And who will give me my money back now, what am I paying for?

+ Staff friendly, really make an effort despite so much stress - an order terminal is not working properly. - Few staff resulting in very long waiting times - Toilets unclean - there are really a lot of customers, that's not possible with so few staff The food is quite expensive, you earn a lot of money from it so pay the employees decently then there is no shortage of staff

Food tasted really tasty, but I really didn't like the fact that I had to wait 15 minutes so I could pay for what I ordered. 2 customers come to the other checkout and have ordered normally and I am in front of the 2 customers and wait.

The order terminal failed immediately before I placed my order. It's just a piece of technology. I was happy because I prefer to order in person. I was able to place my order in person straight away, receive it and enjoy it :-) ... always happy.

Friendly and quick service. Unfortunately I forgot a part when packing it. We only noticed it when we unpacked it

Unfortunately not recommended. As soon as there are more than two customers in the store, it takes a little longer. Today on September 14th We got our citizens lukewarm to cold. In a latte machiato there was half foam and 1/4 coffee... Definitely never here again.

Once again, something was missing from the order. And not for the first, second, third time. And often what was wrong. You only get one answer, you have to check. No, the employees should simply work more precisely and properly. Especially when you drive on the Mac Drive and get what's missing at home. It's so easy to rip people off and make money.

It is always very crowded on Sundays. Today on September 8th. At 12 o'clock it became clear which McDonald's in Magdeburg was the worst. At first, older people were not allowed to order at the counter. They had to order at the terminals because no one wanted or could work the cash register. Our order then took a little longer and many new paying customers turned around. 4 terminals, one of them broken and 2 of them no paper in the printer. After ordering we waited 25 minutes for 1 burger, 2 coffees, 1 apple turnover and 1 ice cream. But the veggie burger was the crowning glory. After taking it out of the packaging, the entire table was covered in mayonnaise and the burger was inedible. Since the store is full and the staff won't smile again until the end of the day, we left the store firmly convinced that it would be better to drive a little longer and avoid this store.

Unfortunately we are waiting a very long time for our order. What was also an absolute no-go was the following: Customer brought back the wrong burger that was already in the guest area (possibly eaten). Normally this burger then has to be destroyed. This was put back on display and packaged up for the next customer at the drive-thru. Absolutely disgusting, especially you never know what the customer who already had the citizen did with it.

The parking lot is a complete disaster. It's all one-way streets, totally narrow and no decent walk to the restaurant. There are also no extra parking spaces for picking up online orders. Otherwise everything is OK.

Basically an average McDonalds. But I have often had the case that I wasn't given enough of a burger, a drink or a pack of chicken nuggets. Apparently this is often the case here.

Been there once, the tablets are not cleaned at all... there was still sauce etc. on them from the previous person... absolutely not recommended... food was ok... was also replaced... you don't choose the guests , but children playing football and doing laps on bicycles in the store at night is not acceptable... the visit was scary...

Toilets were totally not clean. I'm not used to that from McDonald's.

I was eating there on Thursday and the two women who were at the checkout or who handed out the finished orders were so unfriendly to the other staff that I was about to say something. They just got excited and didn't do anything and were just talking to everyone else. I ordered an ice cream and one of them just said: "Who's going to order a crappy ice cream?" that's not possible. I work in retail and I know that the situation before was stressful for the ladies because orders weren't printed, but that What the two of them did was catastrophic.

I waited 30 minutes after eating and an hour later I had a stomach ache and felt sick The food didn't taste good either because it was just cold

So let's be honest back then it was much better, I waited an hour for my food and the table service was unfriendly, the food was cold and the place where we sat was super dirty so there are other branches where it is much better

Quickly hot and the M citizen ate very tasty 😋

What could be better than brain destroying food!🤣😅

Some food was cold. Employees loud in the kitchen

We had to go to Dekra in Magdeburg and because we still had time, we thought we would stop at this McDonald’s. The employees were there early in the morning, already in a good mood and our breakfast was delivered to our table in a jiffy. So if you're ever near one of the few McDonald's I can recommend?

Since it is a fast food chain, you expect the same or consistent standards in all branches. This one isn't quite big, but it's modern and clean...there's an outdoor area. Since there is a lot of traffic moving around here, the environment is not quiet and there is no McCafé here.

The order processing time can sometimes be scary. Otherwise, classic system gastronomy

Delicious ice cream with chocolate beans and chocolate sauce

Long waiting times, poorly spoken staff. Food tasted extremely poor.

Unfriendly and incompetent, quality is getting worse and worse, cold citizens and once again not everything that was ordered was included in the Happy Mail.

French fries are like someone took them out of the fridge and gave them to me 👎 Ash cold

We've always been very happy there, but one experience today made this Mcc's stand out from the rest. My 11 year old son got a nosebleed in McDonald's today (probably because of the heat) and an employee called me immediately. Until I got there, two really great employees looked after my son very lovingly. When everything was fine again, he received free food and drink from the employees, which is anything but a given. Thanks again to the great employees 😊 I haven't seen so much humanity in a long time. Of course we have always been happy with the food there, always warm, always quick and always tasty. Wonderful team, keep it up. Employees like you only make McDonald's even more likeable. For this reason alone we will now come to eat more regularly. Of course without a nosebleed ;)

At this branch I have the impression that profits are maximized by omitting paid items. You order with the app, everything should actually be there in readable form. For example, 2 classics for 7.50 euros were missing, another time 2 cheeseburgers, sometimes the sauces we ordered. Anyone who is evil assumes that the owner/operator of the branch has a systemic business idea to maximize their own profits. Other reviews have similar experiences. It would actually be worth a complaint to McDonald's Germany, which entrepreneur here is doing negative marketing for the company. Well-intentioned advice - if you drive to this station, please take the receipt with you, be sure to check everything immediately and complain immediately.

Unfortunately you always have to check straight away because something was missing several times...

Toilet smelled. Otherwise normal. Sb terminal was defective.

The shop is empty inside and out and the 15 minute wait for a menu last time here was sad

The food is as always at MC, but the service is a nightmare. I order via the app with the option of eating there. I waited 45 minutes and it didn't arrive, so I went to ask for what I paid for. I heard from the employee that they didn't have such an order, but I didn't give up. I stood there for the next 10 minutes trying to explain the situation, and eureka, my order was there, but it was not where it was supposed to be!!! There are no words, I didn't even hear an apology for being so slow

Update: 06/12/24 Catastrophic again today... Ordered to take away and then received to eat there, it was then repackaged into bags. This time something is missing again, a specially booked chocolate sauce for the strawberry shake, 6 nuggets that were part of a menu. Then the burgers 2x ChickenClassic were thrown together simply cheekily, it was all because of the lettuce next to the burger, some of it even had brown lettuce, it wasn't fresh anymore... I really thought that couldn't be normal, it was always new that something wasn't right also in service And we don't go to Mcces often, maybe 1 to 2 times a month at the most 05/09/24 Not the first time that something was missing from an order here in the branch, unfortunately Both for online, on-site or terminal orders. Otherwise, services were quick but not 100% satisfactory... Food is thrown together quickly and sometimes even looks unappetizing. Extra points via the app don't work at all every time they are activated and added to the order, but no credit is given. The branch makes a clean impression when it's not stressful.

Very busy and stressful at certain times.

Sold me normal nuggets even though plant nuggets were ordered. 3 years of vegetarian life are over so quickly.

20 minutes for a simple MC Rib menu. It wasn't the staff, there were enough of them. But he preferred to joke and chat. I only received my menu when I asked for the reason: No notes. That was the wording. Receipt number #DE1259694 This is the worst McDonald's I have ever seen. It would be nice if the tables were less sticky

unfriendly staff A long wait of over 20 minutes for a Happy Meal is not possible

The employees are unfriendly, the food is sometimes cold, and the waiting time is long. If you order at the table you have to pick it up yourself! The service is getting worse and worse

Of the four Bestellen, three have been open for a long time, you have to wait in line for a long time, it is noisy and crowded, the order board does not work.

Friendly staff, the entire restaurant including the toilet was very unkempt and dirty.

Nothing against the future, but I personally find it very impersonal to do everything at a machine. There hardly seem to be any German staff working there anymore, I found it difficult to communicate. Polite, yes... but difficult to understand what some people want from you. Food okay. Fast food... the cheeseburgers were much better, I have the feeling it's really just mass production and then it just tastes good...

Very nice employees and fresh, delicious burgers!

Unfortunately it's rubbish again, but they're definitely working on it 😁

I'm a rare MC Donald guest (was invited)! First I had to get to grips with the computer order (a bit older) - but then EVERYTHING was GOOD

How does an American company allow people in customer service who refuse to speak English? I came across a lady who, in addition to only speaking German, is rude and arrogant.

Really slow food. I've been standing in the mcDrive for 40 minutes. Doner rulezzz!

My food is cold and I didn't get a light glass, even though all the boxes are there.

Had an MC Smart menu. Everything was fine and on top of that there was massive diarrhea.

The food was pretty good in principle and was quickly at the table and tasted good. Only the change in drinks that you no longer get a drinking straw is modest, so the ice cubes fall into your face or against your teeth without warning and that's not exactly nice. The employee on site was quite upset when I asked her about it.

Very dirty and the employees don't understand you, they don't have a smile on their faces.

So it really pisses me off that things are constantly missing, because it can't be that the missing things are missing because Mab paid for the missing things. You need sensible staff who can work with the stress and pressure and don't constantly make mistakes.

We are always treated kindly and kindly. The food and drinks were very good and tasty.

You'll definitely find something tasty there, was drive

Not a good fast food restaurant! Here the customer is not welcome and disrupts the employees' conversations. Employees are inattentive and always in a bad mood. Orders take way too long. In terms of taste, the products are a disaster! Tasteless and bland, like biting on a sponge. Buns fall apart. Visit again on October 30, 2023. This time I was there with my grandson. Waiting time 20 minutes from ordering to delivery. Sensationally time. Of course, nobody could have known that it would be so crowded on a bridge day! This "restaurant" is only run by completely overwhelmed employees. That's just weak for the prices that are quoted here.

Short trip to a very strange Bollywood film. Nobody danced, nobody had funny belly chains on and unfortunately the food wasn't as authentically Indian as the actors there suggested. However, the language was a 10/10 as at least the original was Bollywood.

Always incomplete. We are 5 people, unsure something is missing. What's so difficult about reading the order and putting it on the tray? And the food is hardly warm anymore, except for the curlys

Why do people always forget most of it? I don't get it. If we didn't check, something would always be missing.

Eat good. But none of the employees speak German

It was very tasty, the service was okay and the rooms were tidy. But as always, there is still room for improvement, as I always say.

We sometimes wait 30 minutes for 2 breakfast duos... so much for the "quick resturant"

Order placed at 8:50 p.m. "One moment," the manager explained to the staff how things could be better. All we did was chat at the counter. Next admonition came. My (+ 5 other guests) order didn't come. 9:10 p.m.: “Wait a minute.” No display in processing. At 9:20 p.m. I asked: "ooohh, sorry, what number?"... "Pay already?" I was mad. In between, more and more people came from the tables and complained about the wrong order. 9:30 p.m. 3 employees were talking to 2 delivery drivers... Me: "Hello?".....: "Wait a minute". I'M GONE... VERY PISSED!

Waited an hour for 2 cappuccinos and 1 coffee and then when you ask, they'll go through drive-in next time, it's quicker

Saturday at 1:30 p.m. we ate at McDonalds with the kids. It was very crowded, the food wasn't hot, but the children enjoyed it. The power went out completely and the nice shift manager/restaurant manager handled it with ease. He took it with humor, made the guests laugh, and tried very hard to ensure that all guests were satisfied.

Yes, what can I say, ordered take away as always. I don't think I've ever even experienced everything we ordered being in the bag. The crust of the Crispy Chicken is not chewable in many places because it is rock hard and the meat inside is completely dry. Curley Fries were missing, a shame.

Terrible!! The very dissatisfied lady in the drive-thru was unbeatable in terms of impudence and unfriendliness. That was miles away from human interaction. I didn't get my food...

Dirtiest McDonald's I've ever visited. Tables...floors...toilet...everything is extremely dirty.

Staff overwhelmed, dirty tables, limp fries, not again

Not recommended at peak times. Fast food is more like slow food. Otherwise, things go faster or slower depending on who is currently on shift.

I will no longer order with these order machines - touched 1000 times... and the coffee was cold

Done for 2024. The boys wanted to go again. The service was tried hard, but overwhelmed. The food wasn't worth the price and the atmosphere was dingy and loud. I was happy when I got out again.

Went for breakfast with my granddaughter. As a grandma, I was the biggest one.

Waited almost an hour for 2 whites

Ordered 2 x Big Mac menu, service was completely overwhelmed, the second slice of minced meat wasn't even delivered. At this time of night I could just puke. 🫣🫣

The lady at the drive-thru order was very nice and funny but when it came to serving it...the employee...acted like the boss...gray long-sleeved jacket...green tie... So unfriendly and annoyed...it's a service job that can be very stressful and if you can't handle it you should change jobs

Food as usual at mces.... The benches could easily be 5 cm further away from the table. After all, one would think that they live with fat people.... Unfortunately, the sun is quite cool and there is no view into the kitchen to have a first good or It's a shame to make a bad impression... What do you want to hide with the concept?!? That's not positive

Ich wollte eigentlich billig tanken. Okay, mein Fehler bei McDo reinzugehen. Aber als Franchise-Unternehmen gibt es ja deutliche Unterschiede zwischen einzelnen Läden. Dieser war von der weniger guten Kategorie. Dass sich an dieser abgelegenen Stelle hinter wirren Zufahrtsschlängelungen ein recht spannendes Publikum am späten Sonntagabend neben der billigsten Tanke der Umgebung einfinden ist wohl ganz normal. Ich muss ja nicht reingehen, wenn ich mich als was Besseres fühle. Ist grundsätzlich eigentlich nicht so bei mir. Aber jedenfalls waren die zuerst besuchten Toiletten ganz deutlich geruchsintensiv, die Wartezeit trotz der nervig n Gestellautomaten war aufgrund geringer Personaldichte hoch und die abgesperrten Bereiche mit hochgestellte Stühlen waren gar nicht einladend. Zur Essensqualität darf ich nichts sagen, weil ich nicht zugelangt habe . Ich muss ja nicht reingehen, wenn ich mich als was Besseres fühle. Mache ich auch nicht wieder.

Wir waren nur zum Kaffee trinken dort. So gegen 10:30 Uhr. Es war, im Restaurant, soooooo kalt 🥶. Kaffee hat geschmeckt.

2 der vier Bestellautomaten funktionierten nicht. Schilder für Tischservice waren nicht vorhanden.

Gewohntes Ambiente aber völlig überlaufen

Dirty, loud and bad service. ( Forgot 5 out of 15) so I can't accept this. And the price is expensive as hell.

Erst einen von 2 Burgern vergessen, dann muss man noch diskutieren, dass man den vergessenen Burger auch bekommt. Mitarbeiter sprechen sehr schlecht deutsch und sind zudem unhöflich und unprofessionell. Der McDonalds wird nie wieder besucht.

Leider waren heute die Pommes etwas kalt.

Essen wird sehr schnell zubereitet, aber besonders die Burger scheinen nicht immer frisch zubereitet zu sein und verschenken dementsprechend Potential.

Trotz Stress und Überfüllung , cooles personal

Außer dem Service hat mir nichts gefallen

Die 5 Sterne gebe ich den Mitarbeitern. Es sind hauptsächlich indisch stämmigen Mitarbeiter die sehr bemüht sind, ihre Aufgaben zur vollen Zufriedenheit abzuliefern. Und das tun sie. Nicht nur bei mc Donalds sondern überall im Arbeitsprozess. Die Räumlichkeiten am Florapark sind viel zu klein. Der Andrang ist ständig zu groß für dieses kleine Gebäude . Dabei sind die Kunden oft sauer, das es soll lange dauert, bis die Bestellung fertig ist. Es ist auch ebenso zu klein, bei der Erstellung der Speisen. Vielleicht wird dieser Standort einmal erweitert.Von mir ein Dankeschön an Service und Produktion für eure Mühen in der kleinen Küche.

Bestellautomat funktionierte nicht, Personal unfreundlich und ohne Service bei fehlerhafter Fertigung von nur Eis. Schade für einen Ausflug.

Worst Waited 20 minutes so f....dup

Das Essen ist halt Mc Donalds like. Muss jeder selbst wissen. Alles in allem eine gute Mc Donalds Filiale.

Brot falschherum schmeckt viel besser