McDonald's in Magdeburg

What a shitty store. I pre-ordered, which means my order can be prepared when I check in. I understand it's Sunday evening, and a million people are there. But if I have to wait another 30 minutes after checking in (two cars ahead of me in the McD), I simply expect that if I pack three sweet and sour sauces, I should be aware that nuggets or something will be in there. And if I pack a kids' meal, a toy automatically goes in there. I'm a restaurateur myself and know what it feels like to be in a mess. But if it takes me 30-45 minutes to order, it should just be okay. Ultimately, I realize the employees are doing their best, but if there's no supervisor or the people aren't paid accordingly, this is exactly what happens. I naively went to McD again after several weeks and was disappointed again. Ultimately, it's my own fault.

An hour-long wait for the food, and then the burgers were cold. Never again at this branch!!!!!

Average McDonald's. The atmosphere isn't great. It's loud and surrounded by a parking lot and car wash/gas station. It's often very crowded. Sunday evening wait times are at least 30 minutes.

I've rarely visited such a dirty McDonald's. The employees seem understaffed.

We had to wait over 30 minutes for our food

It took them 30 minutes to make our order and bring it to the table. The whole McDonald is really dirty, the games for the kids are black and kids get out with black hands, feet and clothing. Burgers were good though.

A hair was found in toast, and the staff was unfazed... it would be better to go to the outskirts of town. The employees don't know what a hat is, everyone has their hair down... a disaster.

Waiting time over 60 minutes Service terrible

So either I'm really unlucky or this is a new scam. This is the second time in a short space of time that something has been forgotten. Once it was fries, today it was a burger. You always have to wait on the side; you'd think they'd actually check what's included in your order! This should apparently be implemented soon; they didn't use to have anything like this at this Mägges!

McDonald's is usually known for its fast food. This branch seems to be a foreign concept. The food tastes good when you get everything exactly as you order it. Whether you order in-store or via delivery, products are often missing or mixed up. That shouldn't happen these days for this price. I recommend going to the other McDonald's branches. You're almost never disappointed there, and I think the food tastes better, too.

The staff were rude and the order was wrong

This evening, after my late shift, I purchased a Mac takeaway meal from this local branch. Unfortunately, upon eating it at home, I discovered that the food had an extremely unusual and unpleasant taste—it tasted strongly of gasoline or something rotten. The smell was also noticeable and not at all what one would expect from a freshly prepared meal. I was extremely disappointed and, out of concern for my health, stopped eating the meal. Such an incident is not only very unpleasant, but also hazardous to one's health—especially since, as a customer, you expect to receive a flawless product. Although the branch is conveniently located near my workplace, this experience will prevent me from visiting again in the future. It's extremely unfortunate that one apparently cannot rely on the quality of the food.

I'm starting to get really annoyed. Something always gets forgotten in our order. Today, four items alone!

I waited over 30 minutes just for a coffee.

On July 20, 2025, I ordered from McDonald's via Lieferando. Unfortunately, the wrong delivery arrived. I called the next day, and a nice man answered the phone. He was accommodating and was able to correct the error right away. He offered to come by and get the correct order. I did, and was greeted warmly, and all the employees were immediately on the case. Thank you for the friendly service :)

Disaster...very long wait and the food was still cold. Sandwiches without sauce. Super bland. Despite pointing this out to the man delivering the food, he pretended not to hear or simply didn't care. Worst McDonald's I've ever eaten at. I don't recommend it.

Fast food? Not here. Avoid this place whenever possible. You'll happily wait an hour for your "food" here. Go to a Greek restaurant, or hunt for your own food. It's faster. Addendum: Fries were completely cold and without salt, the shake was wrong, and the Fanta tasted like water.

Had to wait 60 minutes until we paid for our food, still waiting

Long wait times at the Drive-In. This McDonald's uses tricks when it comes to check-in. Cars are asked to park in the waiting area so that it's not noticed that cars have been parked for well over two minutes. Some employees are unfriendly and don't speak German well. The quality of the burgers is sometimes poor because they aren't hot enough.

We ordered a chicken burger, a cheeseburger, and medium fries. The burgers were okay, but the fries were very soggy, unseasoned, and inedible. But that's because it was busy today.

After ordering several times, we were disappointed every time. Something was always missing or we received something different. Everything was always correct on our receipt, and what we received, for example, was a cheeseburger instead of a hamburger. I don't understand the problem of why people can't read a label properly or don't check the items again. We'll never set foot there again or order online from them! I wish I hadn't given a single star!

Hello. We bought two Happy Mails at McDonald's today. Unfortunately, we discovered that both were missing the burger 🍔. Our grandchildren were quite disappointed. It's really sad that something like this happens. We'll be giving this McDonald's branch a wide berth.

Today, I ordered a meal at the drive-thru consisting of two Big Macs, fries without ketchup or mayonnaise, and a Coke with ice. I got a cold Big Mac that was overloaded with lettuce and sauce, a "Big Mac" with chicken instead of beef, and no fries at all. Surprise, the ice was in the Coke, though. Bravo! It's getting worse and worse. If you can't manage to hire employees who can at least handle the basics of your products, you should either change your staff or close the store. And no, this wasn't the first time you've messed up an order. I'm happy to overlook the missing ice, but messing up an order like you did today is simply unacceptable.

It's truly amazing that this place is still open. Hygiene doesn't seem to be a priority here. A quick look behind the counter reveals filth everywhere, food scraps on the floor, and in some cases, the floor is cleaned by the same hands that were used to prepare the food just moments before. The organization is also complete chaos. No structure, overwhelmed employees, and an unfriendly tone don't make the visit any more pleasant. The wait times are completely excessive, and this for a fast-food restaurant. When the food finally arrived, the burger was cold, the cheese wasn't even melted, and it tasted more like cardboard. The only positive thing was the Fanta, which was at least cold and tasted as expected. All in all, a disappointing visit that you could really skip.

Fast service. The burgers were a little too carelessly put together. But everything was still okay.

It's now a complete disaster, the dining room is dirty and the waiting times are getting longer and longer.

Well, the decor and food are typical McDonald's! But the service is terrible! They don't understand the pickup codes, so they have to wait in the waiting area even though the food is empty and only drinks are available!

Good evening, On June 22, 2025, my boys and I were sorely disappointed. We were at the lake and just wanted to have a delicious McD's afterward. To our disappointment, our expectations were more than met. Attached are photos of our Mango Curry Wrap (which we didn't order; it was supposed to be a classic chicken wrap), and instead of a cheeseburger, we were given a burger with just bread and a patty. In short, it wasn't tasty, it took a long time, and I think the photos speak for themselves.

I was there on June 19th. Very nice staff and branch management.

Unfortunately, the fries were cold, but they were replaced. But the fries were cold, and the burgers weren't particularly warm either. A shame.

45 minutes at the Mc Drive is just too long... Everything has gone down here except the prices of course... Everything is getting more expensive at McDonald's but the quality and service leaves a lot to be desired.

Long wait for the food! Very dirty and staff completely overwhelmed!!!

Unfortunately, since the change in the service concept, the preparation of the food no longer works, which leads to unnecessary waiting times.

I think it's really bad that when you choose toys, you never get what you want... Exchanges aren't really possible either... They should work on that, or indicate at the terminal what's still there and what's not...

I ordered online via the app and picked up the food on-site. After about 50 minutes of waiting at the drive-thru, I arrived home and discovered that the Happy Meal burger had no meat and a McChicken was missing! I absolutely do not recommend this branch.

This place is simply a disaster! I was there on May 25th around 1 p.m. We bought nuggets, ice cream, and drinks. We waited two hours, and we were simply forgotten. I don't recommend this McDonald's. Vegetarians aren't welcome. We ordered 20 plant-based nuggets and got 15 chicken nuggets and one plant-based nugget. The staff was horrible and yelled at me because we wanted new nuggets. I would avoid the place and never go there again.

For what's supposed to be a fast-food restaurant, we had to wait 55 minutes for our food after ordering, and it was very empty. Tables weren't cleaned when we asked, and our tray was thrown onto the table as if we were animals. Not recommended.

Well... I was just hungry. It's a place I don't like going to anymore. The food is tasteless and overpriced.

I had to wait 30 minutes for my order. When I picked it up at the front, I was told the 20-ounce nuggets would take a while longer. So, I was served fries and a Coke after 30 minutes. After about another 15 minutes of waiting... we're now at 45 minutes... the nuggets arrived. They were completely hard, as if they had been reheated from the day before or left in the fryer too long. New order: Iced Coffee Choc Shake... I waited 20 minutes. Then I was told the machine wasn't working. I got my money back and left.

Unfortunately, the food was completely cold and inedible. There was also mold on the bread. Our order was incomplete, and they couldn't bring us the right food. The staff was completely uncooperative.

I don't understand why there's a pre-order option. In my opinion, the idea is that my order is placed in advance and I don't have to wait on-site, because the preparation only begins there. We waited longer than if we had just walked in and ordered.

Burgers and fries fresh and hot

We were missing curly fries, so we called. They were very rude on the phone and used offensive language. You can tell how much fun they have at their job and how good-humored they are. If they forget something, it's not our fault as customers. And then to act stupidly. Gossiping about customers in the store because they only order two things... or yelling at their employees for their own mistakes is completely unacceptable.

Very clean, service was great and quick too.

Catastrophe, as so often!!!! Waited 40 minutes at Mc Drive to even get there. Then another 15 minutes for food. 2 chicken burgers were supposed to be packed separately, which of course wasn't the case. Nuggets cold.

I ordered a burger and unfortunately I got something wrong on it that I don't eat. Unfortunately I had to start a discussion with the staff to get a new citizen. After my burger was miserably accepted, I got it put back like in the picture (you can probably try a little harder) but unfortunately it was also very cold. No wonder this thing only has three stars. P.s Turning on the heating would be really cool in cold temperatures.

Staff very unfriendly, very long waiting time.

Everything fits here. Very friendly staff, warm quick food. People like to stop here.

Why can't you place your order at the checkout at this MC? Otherwise everyone will go if you ask. Been there first and last time. About €160 less but what's that?

You sometimes wait 30-60 minutes for nuggets and then you get the wrong one

There were 2x fries missing... that's apparently asking too much :(

Fast service and friendly staff, always good

It's embarrassing to stand in the kitchen with 9 people instead of emptying the trash can or wiping tables

The chicken burgers taste like fish

I was served quickly, food was hot, coffee too, everything as it should be

I was so looking forward to my double cheeseburger, and what did I get, a normal cheeseburger that was much cheaper than the double, and everything was just slapped on, the citizen looked like I got it from the garbage can. I love mcs but this is crazy. And what's more, my mom and I waited over half an hour for a small portion. Sorry but it turned out really disgusting and a waste of money. We won't go to this mcs anymore, We'd rather save the money for homemade citizens and fries. And now to my mom: she had a Big Tasty bacon, what did she get😂? A normal bacon citizen. What remains 100% best is the apple bag, sad what my favorite childhood food has become.

1!!!! Waited an hour in McDrive. It's stupid that we had already paid online...

Despite there being very few guests, we waited 30 minutes for our order! Absolutely too long for a quick snack!

No matter when you order here or pick it up in the drive, half of it is always missing!!! What you pay a lot of money for is just pathetic

I'm probably past the age where I like that

2 out of 10 tables reasonably clean. Garbage trucks permanently overfilled. This leaves rubbish on the tables. Ordering takes forever because not all devices worked. Table service doesn't speak German. Wrong toy in the Happy Meal, wrong game after giving notice. Quetschi is missing from the order. Something is always missing. Overcrowded entrance door or intermediate door only opens partially. The Arabs at the next table were shouting at each other, I thought they were going to hit each other. Playground could also be cleaned up. All in all, a horror.

Waiting over half an hour has nothing to do with fast food. Next time we'll cook ourselves again...

10 young people work there and nothing is progressing. I waited 23 minutes for an MC Smart menu.

Burgers were all cold, waiting time was long. Fries cold. Cleanliness terrible.

It's all ok. Quickly bought something to eat.

Poor communication when ordering and missing orders received.

It's the same chaos here every time. I ordered online, paid - and have been standing here for over an hour. Food is cold, parts are missing, and no one feels responsible. The service is disrespectful - zero communication, employees barely understand you or ignore you completely. The best thing is: Lieferando and Uber drivers simply walk through, pick up their order and are out again in a minute. Normal customers like me stand here forever, as if we were second choice. A store like this should be ashamed of itself. Never this branch again.

Total shit, I ordered table service but had to pick up the order myself. The food was already cold

Unfortunately, the employees are very unfriendly and not particularly customer-oriented. Online orders that have already been paid for will not be delivered. Employees incredibly unfriendly. Instead of finding a solution, people become loud. Too bad.

Honestly! You really pay a lot of money for food when you're really hungry. Plus, paying customers provide the employees' wages. Is it too much to ask to be treated politely and respectfully? I do it myself, because the MC makes my food. That was my last visit, because the person in the darker work clothes was just as unfriendly!

Hello, I ordered a burger and it came relatively quickly, but the burger was bad, the cheese was really strange and the meat wasn't cooked through and that's why I've been feeling sick all day and hanging over the toilet

No, we had insects in the drinks🤢

What was ordered: a milkshake and a Mc Flurry with Oreos and chocolate sauce I got: an Oreo chocolate soup and a completely warm milkshake Your cold orders will be prepared and then left to stand for 10-20 minutes until you receive your order. In my opinion this store doesn't even deserve one star...

Rude waitresses, the redhead screams at customers and employees and celebrates herself... I haven't seen anything like that in a long time.

Service is extremely slow: ordered a Cappu in the app, arrived at the McDrive - and waited for the first 5 minutes. Then said the order number - and the answer came that we have to wait 10 minutes... For ONE Cappu 🙈

01/31/25, approximately 11:45 p.m Mcdrive Ordered 2 Mcrib, waited forever even though the store wasn't even close to full and there was no one behind us, uncoordinated running around inside, we had to drive up from the counter, there was no one behind us or in front of us, the food was ice cold, the sauce was disgustingly sour, Zero stars would be justified

Ice machine broken and no table service

Please stay away from this store!!! I got some food there the day before yesterday and as a thank you I got severe gastrointestinal problems!!! Apart from that, nobody follows the hygiene regulations!!!

Very friendly staff Everything OK

A MCDONALDS like we know everywhere.

McDonald, it's ok. Here the fries 🍟 were old and then made new.

We had hair in our food. A terminal didn't work. And the food was cold.

My order didn't come, after 15 minutes I asked and they said the order didn't exist. Only after asking for the third time did they scroll down and find it. And ALL drinks are worse than in other McDonald's. My family and I often eat there and five of us unanimously noticed this.

Fast delivery of the food, which was not cold at all - that's the main thing. Only one sauce was forgotten, but that can always happen.

Had it delivered by Olvenstedter Graseseg. Half of them were wrong or some were missing. Communication with the driver was very poor and the phone in the store was set to silent. So we had to go there in person. Everything was fresh but there wasn't even an apology. I will no longer eat there or have anything delivered to me.

The wait is very long, the burgers are very modest, and orders are often confused

It was clean and tidy so far, burger was ok. The coffee was missing sugar and milk, straws weren't packed and the Pommea were also forgotten. The wrap was just sadly filled. The staff seemed a bit overwhelmed, which was reflected in the waiting time for our apple turnovers. At first it was five minutes, after asking, it was suddenly another 10 minutes...which after you get upset and the mention of the processing order suddenly disappears. Well, we won't stop here again.

It's still open for three quarters of an hour and there's no more coffee, which you need at night. At the checkout we asked what else was available and unfortunately the lady didn't speak any German. I can't understand. This location is getting worse and worse. The last time I received a completely wrong burger. Complained via email. They want to improve was the statement. Not even a small voucher to compensate, because I was able to throw the burger in the bin because I can't tolerate spicy food. Poor performance by McDonald's. There is so much fast food competition.

Unfortunately, my visit to McDonald's at Olvenstedter Graseweg 37 in Magdeburg was anything but pleasant. The cleanliness in both the guest room and the men's toilet left a lot to be desired. Although the tables appeared to have been wiped down, an unpleasant film of grease remained. It was also messy under the tables, which greatly affected the overall impression. What struck me particularly negatively was the condition of the men's toilet, which smelled very unpleasantly of urine and other typical smells. You could at least counteract this with regular cleaning and an air freshener. Even in a fast food restaurant, cleanliness and order should not be neglected. I hope that these points will be better considered in the future.

The employees are extremely nice and when I left the table at least 30 seconds had passed and my order came, so that's definitely 5 stars

Happened 5 minutes ago...😡 You go there because you need fries. Order 3x large fries to take away (€11.97) and get your bag. Open at home and only in twice....😡 Was the order too big, or can you not count to 3!? Honestly, absolute kindergarten and embarrassing for MC... Kind regards, Chris

We just stood at McDrive for almost an hour 🤬 so much for QUICK restaurants! And then I come home after a 10 minute drive and my food is ice cold.

As is the case with Mecces, always very crowded

No heating was on, it was far too cold, and McDoanlda Monopoly doesn't follow its own rules and you don't get enough coupons.

Was only at the drive in, it was very quick and the staff was nice

....ordered here several times (mostly in the evening). That's usually on MC Drive...! Orders are incomplete, long waiting times, food is often cold, staff often has problems communicating, orders are mixed up, .... scary!

Half of the order was missing. And this isn't the first time, please check your order!

This branch is completely underground. It would already be closed in the old federal states. You can't really blame anyone for eating anymore. Either something is always missing, which is probably better than eating the burger and filet o fish I got. The fish hard. They are now looking for the cheese. That's really cheating. You actually have to get money to eat this mess. Dear people, don't do this to yourself and your children anymore. Then prefer microwave fries. They're tastier.

Something is always missing when ordering - whether in the restaurant or for delivery!!!! Ordered today via “uber eats” and the main burger was missing. Call the restaurant: there's nothing here and unfortunately we don't have anyone who could bring it now. So I'm stuck with my money!!!!!!!!! It doesn't work at all! 😡

Orders are paid for and disappear in the system without being processed. According to Manger, this is normal. The employees are incompetent and work completely uncoordinated.