McDonald's in Magdeburg

We waited 1!!!! hour at the McDrive. Too bad we had already paid online...

Despite there being very few guests, we waited 30 minutes for our order! Absolutely too long for a quick snack!

No matter when you order here or pick it up in the drive, half of it is always missing!!! What you pay a lot of money for is just pathetic

I'm probably past the age where I like that

2 out of 10 tables reasonably clean. Garbage trucks permanently overfilled. This leaves rubbish on the tables. Ordering takes forever because not all devices worked. Table service doesn't speak German. Wrong toy in the Happy Meal, wrong game after giving notice. Quetschi is missing from the order. Something is always missing. Overcrowded entrance door or intermediate door only opens partially. The Arabs at the next table were shouting at each other, I thought they were going to hit each other. Playground could also be cleaned up. All in all, a horror.

Waiting over half an hour has nothing to do with fast food. Next time we'll cook ourselves again...

It's all ok. Quickly bought something to eat.

10 young people work there and nothing is progressing. I waited 23 minutes for an MC Smart menu.

Burgers were all cold, waiting time was long. Fries cold. Cleanliness terrible.

Poor communication when ordering and missing orders received.

It's the same chaos here every time. I ordered online, paid - and have been standing here for over an hour. Food is cold, parts are missing, and no one feels responsible. The service is disrespectful - zero communication, employees barely understand you or ignore you completely. The best thing is: Lieferando and Uber drivers simply walk through, pick up their order and are out again in a minute. Normal customers like me stand here forever, as if we were second choice. A store like this should be ashamed of itself. Never this branch again.

Total shit, I ordered table service but had to pick up the order myself. The food was already cold

Unfortunately, the employees are very unfriendly and not particularly customer-oriented. Online orders that have already been paid for will not be delivered. Employees incredibly unfriendly. Instead of finding a solution, people become loud. Too bad.

Honestly! You really pay a lot of money for food when you're really hungry. Plus, paying customers provide the employees' wages. Is it too much to ask to be treated politely and respectfully? I do it myself, because the MC makes my food. That was my last visit, because the person in the darker work clothes was just as unfriendly!

Hello, I ordered a burger and it came relatively quickly, but the burger was bad, the cheese was really strange and the meat wasn't cooked through and that's why I've been feeling sick all day and hanging over the toilet

Average McDonald's. Ambience not nice. Noisy and surrounded by parking and car wash/gas station. Often very crowded.

No, we had insects in the drinks🤢

What was ordered: a milkshake and a Mc Flurry with Oreos and chocolate sauce I got: an Oreo chocolate soup and a completely warm milkshake Your cold orders will be prepared and then left to stand for 10-20 minutes until you receive your order. In my opinion this store doesn't even deserve one star...

Rude waitresses, the redhead screams at customers and employees and celebrates herself... I haven't seen anything like that in a long time.

Service is extremely slow: ordered a Cappu in the app, arrived at the McDrive - and waited for the first 5 minutes. Then said the order number - and the answer came that we have to wait 10 minutes... For ONE Cappu 🙈

01/31/25, approximately 11:45 p.m Mcdrive Ordered 2 Mcrib, waited forever even though the store wasn't even close to full and there was no one behind us, uncoordinated running around inside, we had to drive up from the counter, there was no one behind us or in front of us, the food was ice cold, the sauce was disgustingly sour, Zero stars would be justified

Ice machine broken and no table service

Please stay away from this store!!! I got some food there the day before yesterday and as a thank you I got severe gastrointestinal problems!!! Apart from that, nobody follows the hygiene regulations!!!

Very friendly staff Everything OK

A MCDONALDS like we know everywhere.

McDonald, it's ok. Here the fries 🍟 were old and then made new.

We had hair in our food. A terminal didn't work. And the food was cold.

My order didn't come, after 15 minutes I asked and they said the order didn't exist. Only after asking for the third time did they scroll down and find it. And ALL drinks are worse than in other McDonald's. My family and I often eat there and five of us unanimously noticed this.

Fast delivery of the food, which was not cold at all - that's the main thing. Only one sauce was forgotten, but that can always happen.

Had it delivered by Olvenstedter Graseseg. Half of them were wrong or some were missing. Communication with the driver was very poor and the phone in the store was set to silent. So we had to go there in person. Everything was fresh but there wasn't even an apology. I will no longer eat there or have anything delivered to me.

The wait is very long, the burgers are very modest, and orders are often confused

It was clean and tidy so far, burger was ok. The coffee was missing sugar and milk, straws weren't packed and the Pommea were also forgotten. The wrap was just sadly filled. The staff seemed a bit overwhelmed, which was reflected in the waiting time for our apple turnovers. At first it was five minutes, after asking, it was suddenly another 10 minutes...which after you get upset and the mention of the processing order suddenly disappears. Well, we won't stop here again.

It's still open for three quarters of an hour and there's no more coffee, which you need at night. At the checkout we asked what else was available and unfortunately the lady didn't speak any German. I can't understand. This location is getting worse and worse. The last time I received a completely wrong burger. Complained via email. They want to improve was the statement. Not even a small voucher to compensate, because I was able to throw the burger in the bin because I can't tolerate spicy food. Poor performance by McDonald's. There is so much fast food competition.

Unfortunately, my visit to McDonald's at Olvenstedter Graseweg 37 in Magdeburg was anything but pleasant. The cleanliness in both the guest room and the men's toilet left a lot to be desired. Although the tables appeared to have been wiped down, an unpleasant film of grease remained. It was also messy under the tables, which greatly affected the overall impression. What struck me particularly negatively was the condition of the men's toilet, which smelled very unpleasantly of urine and other typical smells. You could at least counteract this with regular cleaning and an air freshener. Even in a fast food restaurant, cleanliness and order should not be neglected. I hope that these points will be better considered in the future.

The employees are extremely nice and when I left the table at least 30 seconds had passed and my order came, so that's definitely 5 stars

Long wait at McDrive. This McDonalds tricks the check-in process. Cars are asked to stand in the waiting area so that it is not noticed that the cars are not parked for more than 2 minutes. Some unfriendly employees. Quality of the burgers is sometimes poor because they are not hot enough.

Happened 5 minutes ago...😡 You go there because you need fries. Order 3x large fries to take away (€11.97) and get your bag. Open at home and only in twice....😡 Was the order too big, or can you not count to 3!? Honestly, absolute kindergarten and embarrassing for MC... Kind regards, Chris

We just stood at McDrive for almost an hour 🤬 so much for QUICK restaurants! And then I come home after a 10 minute drive and my food is ice cold.

As is the case with Mecces, always very crowded

No heating was on, it was far too cold, and McDoanlda Monopoly doesn't follow its own rules and you don't get enough coupons.

Half of the order was missing. And this isn't the first time, please check your order!

....ordered here several times (mostly in the evening). That's usually on MC Drive...! Orders are incomplete, long waiting times, food is often cold, staff often has problems communicating, orders are mixed up, .... scary!

Was only at the drive in, it was very quick and the staff was nice

This branch is completely underground. It would already be closed in the old federal states. You can't really blame anyone for eating anymore. Either something is always missing, which is probably better than eating the burger and filet o fish I got. The fish hard. They are now looking for the cheese. That's really cheating. You actually have to get money to eat this mess. Dear people, don't do this to yourself and your children anymore. Then prefer microwave fries. They're tastier.

Something is always missing when ordering - whether in the restaurant or for delivery!!!! Ordered today via “uber eats” and the main burger was missing. Call the restaurant: there's nothing here and unfortunately we don't have anyone who could bring it now. So I'm stuck with my money!!!!!!!!! It doesn't work at all! 😡

Orders are paid for and disappear in the system without being processed. According to Manger, this is normal. The employees are incompetent and work completely uncoordinated.

Worst branch in Magdeburg... Staff unfriendly and annoyed and the place is always cold. When you ask whether the heating is broken, you only get a stupid, curt answer from the shift manager as she walks away.

We were just there for breakfast and ordered for our family, outside it was 10°celsius inside it felt like 5°celsius... unfortunately we would have to take our food home with us after sitting for ten minutes because everything on us was cold ( If I want pork knuckle, I'll go to the butcher)...you can soon get entry to live ice figures......the only thing that was warm was our coffee......the boss is responsible for that sort of thing There is no need to be surprised by any staff sickness absence.... So it's better to go to Burger King because you won't catch a cold just because you eat something

We were just having breakfast (9:45am) the food was warm and fresh but the lobby was very cold

They gave me McPlant Nuggets and I wanted normal nuggets. They didn't want to exchange them because I ate 3 McPlantNuggets.

Teach your employees to respect the customer... The manager is rude

There's always something missing. Whether it's extras on a burger or nuggets, there's always something. I can't understand how you can be too incompetent to do something like this, where you just have to work through a list from top to bottom.

Like McDonald's - always delicious.

Well... I was just hungry. It's now a place you don't like to go to anymore. Food doesn't taste good and is overpriced

Very dirty unclean tables. Tablets with trash are piling up....! Disgusting, unfortunately we had already ordered. No gastronomy culture!!!! Never again.

I'm very happy there. Children are also well looked after.

I think it's an outrage, you order at 10 p.m. sharp and the food is canceled at 10:47 p.m. Never again

Rather average in terms of taste, value for money is definitely not there!

Something is constantly being forgotten

Container full of tablets. No table service, pick up screens are not on, when it's busy the employee is too quiet. One order terminal defect out of four. Food is prepared in stages so that one guest is already ready and the other guest still has to wait. The staff is very friendly.

Worst McDonald's I've ever been to! Every time we order something is missing from the order. How often do you open the package and there are neither burgers nor fries? And who will give me my money back now, what am I paying for?

+ Staff friendly, really make an effort despite so much stress - an order terminal is not working properly. - Few staff resulting in very long waiting times - Toilets unclean - there are really a lot of customers, that's not possible with so few staff The food is quite expensive, you earn a lot of money from it so pay the employees decently then there is no shortage of staff

Food tasted really tasty, but I really didn't like the fact that I had to wait 15 minutes so I could pay for what I ordered. 2 customers come to the other checkout and have ordered normally and I am in front of the 2 customers and wait.

The order terminal failed immediately before I placed my order. It's just a piece of technology. I was happy because I prefer to order in person. I was able to place my order in person straight away, receive it and enjoy it :-) ... always happy.

Friendly and quick service. Unfortunately I forgot a part when packing it. We only noticed it when we unpacked it

Unfortunately not recommended. As soon as there are more than two customers in the store, it takes a little longer. Today on September 14th We got our citizens lukewarm to cold. In a latte machiato there was half foam and 1/4 coffee... Definitely never here again.

Once again, something was missing from the order. And not for the first, second, third time. And often what was wrong. You only get one answer, you have to check. No, the employees should simply work more precisely and properly. Especially when you drive on the Mac Drive and get what's missing at home. It's so easy to rip people off and make money.

It is always very crowded on Sundays. Today on September 8th. At 12 o'clock it became clear which McDonald's in Magdeburg was the worst. At first, older people were not allowed to order at the counter. They had to order at the terminals because no one wanted or could work the cash register. Our order then took a little longer and many new paying customers turned around. 4 terminals, one of them broken and 2 of them no paper in the printer. After ordering we waited 25 minutes for 1 burger, 2 coffees, 1 apple turnover and 1 ice cream. But the veggie burger was the crowning glory. After taking it out of the packaging, the entire table was covered in mayonnaise and the burger was inedible. Since the store is full and the staff won't smile again until the end of the day, we left the store firmly convinced that it would be better to drive a little longer and avoid this store.

Unfortunately we are waiting a very long time for our order. What was also an absolute no-go was the following: Customer brought back the wrong burger that was already in the guest area (possibly eaten). Normally this burger then has to be destroyed. This was put back on display and packaged up for the next customer at the drive-thru. Absolutely disgusting, especially you never know what the customer who already had the citizen did with it.

The parking lot is a complete disaster. It's all one-way streets, totally narrow and no decent walk to the restaurant. There are also no extra parking spaces for picking up online orders. Otherwise everything is OK.

Been there once, the tablets are not cleaned at all... there was still sauce etc. on them from the previous person... absolutely not recommended... food was ok... was also replaced... you don't choose the guests , but children playing football and doing laps on bicycles in the store at night is not acceptable... the visit was scary...

Basically an average McDonalds. But I have often had the case that I wasn't given enough of a burger, a drink or a pack of chicken nuggets. Apparently this is often the case here.

Toilets were totally not clean. I'm not used to that from McDonald's.

I was eating there on Thursday and the two women who were at the checkout or who handed out the finished orders were so unfriendly to the other staff that I was about to say something. They just got excited and didn't do anything and were just talking to everyone else. I ordered an ice cream and one of them just said: "Who's going to order a crappy ice cream?" that's not possible. I work in retail and I know that the situation before was stressful for the ladies because orders weren't printed, but that What the two of them did was catastrophic.

So let's be honest back then it was much better, I waited an hour for my food and the table service was unfriendly, the food was cold and the place where we sat was super dirty so there are other branches where it is much better

I waited 30 minutes after eating and an hour later I had a stomach ache and felt sick The food didn't taste good either because it was just cold

Quickly hot and the M citizen ate very tasty 😋

What could be better than brain destroying food!🤣😅

Some food was cold. Employees loud in the kitchen

We had to go to Dekra in Magdeburg and because we still had time, we thought we would stop at this McDonald’s. The employees were there early in the morning, already in a good mood and our breakfast was delivered to our table in a jiffy. So if you're ever near one of the few McDonald's I can recommend?

Since it is a fast food chain, you expect the same or consistent standards in all branches. This one isn't quite big, but it's modern and clean...there's an outdoor area. Since there is a lot of traffic moving around here, the environment is not quiet and there is no McCafé here.

The order processing time can sometimes be scary. Otherwise, classic system gastronomy

Delicious ice cream with chocolate beans and chocolate sauce

Long waiting times, poorly spoken staff. Food tasted extremely poor.

Unfriendly and incompetent, quality is getting worse and worse, cold citizens and once again not everything that was ordered was included in the Happy Mail.

French fries are like someone took them out of the fridge and gave them to me 👎 Ash cold

We've always been very happy there, but one experience today made this Mcc's stand out from the rest. My 11 year old son got a nosebleed in McDonald's today (probably because of the heat) and an employee called me immediately. Until I got there, two really great employees looked after my son very lovingly. When everything was fine again, he received free food and drink from the employees, which is anything but a given. Thanks again to the great employees 😊 I haven't seen so much humanity in a long time. Of course we have always been happy with the food there, always warm, always quick and always tasty. Wonderful team, keep it up. Employees like you only make McDonald's even more likeable. For this reason alone we will now come to eat more regularly. Of course without a nosebleed ;)

At this branch I have the impression that profits are maximized by omitting paid items. You order with the app, everything should actually be there in readable form. For example, 2 classics for 7.50 euros were missing, another time 2 cheeseburgers, sometimes the sauces we ordered. Anyone who is evil assumes that the owner/operator of the branch has a systemic business idea to maximize their own profits. Other reviews have similar experiences. It would actually be worth a complaint to McDonald's Germany, which entrepreneur here is doing negative marketing for the company. Well-intentioned advice - if you drive to this station, please take the receipt with you, be sure to check everything immediately and complain immediately.

Unfortunately you always have to check straight away because something was missing several times...

Toilet smelled. Otherwise normal. Sb terminal was defective.

The shop is empty inside and out and the 15 minute wait for a menu last time here was sad

The food is as always at MC, but the service is a nightmare. I order via the app with the option of eating there. I waited 45 minutes and it didn't arrive, so I went to ask for what I paid for. I heard from the employee that they didn't have such an order, but I didn't give up. I stood there for the next 10 minutes trying to explain the situation, and eureka, my order was there, but it was not where it was supposed to be!!! There are no words, I didn't even hear an apology for being so slow

Update: 06/12/24 Catastrophic again today... Ordered to take away and then received to eat there, it was then repackaged into bags. This time something is missing again, a specially booked chocolate sauce for the strawberry shake, 6 nuggets that were part of a menu. Then the burgers 2x ChickenClassic were thrown together simply cheekily, it was all because of the lettuce next to the burger, some of it even had brown lettuce, it wasn't fresh anymore... I really thought that couldn't be normal, it was always new that something wasn't right also in service And we don't go to Mcces often, maybe 1 to 2 times a month at the most 05/09/24 Not the first time that something was missing from an order here in the branch, unfortunately Both for online, on-site or terminal orders. Otherwise, services were quick but not 100% satisfactory... Food is thrown together quickly and sometimes even looks unappetizing. Extra points via the app don't work at all every time they are activated and added to the order, but no credit is given. The branch makes a clean impression when it's not stressful.

Very busy and stressful at certain times.

Sold me normal nuggets even though plant nuggets were ordered. 3 years of vegetarian life are over so quickly.

20 minutes for a simple MC Rib menu. It wasn't the staff, there were enough of them. But he preferred to joke and chat. I only received my menu when I asked for the reason: No notes. That was the wording. Receipt number #DE1259694 This is the worst McDonald's I have ever seen. It would be nice if the tables were less sticky

unfriendly staff A long wait of over 20 minutes for a Happy Meal is not possible

The employees are unfriendly, the food is sometimes cold, and the waiting time is long. If you order at the table you have to pick it up yourself! The service is getting worse and worse

Of the four Bestellen, three have been open for a long time, you have to wait in line for a long time, it is noisy and crowded, the order board does not work.

Friendly staff, the entire restaurant including the toilet was very unkempt and dirty.