BURGER KING Deutschland GmbH in Magdeburg

The Burger King was already critical two years ago, but yesterday they shot the bird. 1 I ordered a Coke that simply had ice added to it without asking to save money. 2 was the cucumber under the burger I ordered and the whole thing was slapped together rather carelessly. 3 there weren't enough fries or the number had already been reduced. 4 the guy at the drive in window had to force it open because it barely works anymore from all the breaking And to top it all off, I paid 13.99 euros instead of 12.99 euros for the menu without receiving a receipt. I agree with many others here that the store should be closed, the conditions are terrible and you are also being cheated

It's no longer worth a visit. Very unclean and extremely unfriendly. We were very disappointed 😞

Bad. Just bad Eating the wrong food. No EC payment for 1-2 weeks. And and and

Burgers were cold, felt like the competitor with the big yellow letter. I also wonder, if renovations have already been carried out, who came up with the brilliant idea, especially in Corona times, to place the new ordering terminals so close together? I definitely don't want to cuddle with strangers next to me when I order. Update, this time the burgers were hot, the employee was nice and friendly but I had the impression that there were very few jalapenos on the chili cheese burgers, hence only 4 out of 5 stars.

As an ex-employee, I am very disappointed with the conditions in the store. The fact that the health department hasn't closed yet is questionable. Every single table looked like it had been spat on, everything was flying around on the floor, the things that had to be in the fridge like KitKat for the ice cream were outside on the ice cream machine, since when were fries packed first and since when did lattice potatoes come in the smallest type of bag? I don't pay €13 for a meal and then only 6 lattice potatoes. Then the shift manager laughed where the drive lady said he had forgotten the drinks for Lieferando and went back to the back. Apparently you can't order there in front, I know why. Because contact should be avoided because BirgerKing no longer has German employees and there is a new employee at the checkout every two weeks. I was still allowed to take orders, probably because I was friendly and approached customers one way or another because it was my passion. Just like general hygiene. You order an extra cola with ice and you don't get any. No french fries for the chilli fries. I don't know what's going on there, but while I was still working there, at least it worked for the day and it was CLEAN. Now you don't even dare to lean against anything anymore. This is simply disgusting and I ask myself the question, if we have such health aspects as laws here, why are they not being adhered to? Does anyone even care about cleanliness anymore or what does that look like? I'm absolutely stunned and don't be surprised if there's only one person in the store at peak times and two are there to order. McDonald's, on the other hand, where I worked, at least took care of cleanliness and fresh fries. Do you remember how upset you were that I threw away the fries after a maximum of 3 minutes? Oh yes, because there are internal guidelines that say when fries are still for sale and when they are not, and if there is no one in the store you don't need to prepare bags of fries. You have to make some damn fresh ones! There are probably more than enough boxes in the back to refill! I know the camp! But hey, I think that was the last time I was there and when I come you can expect me to insist on fresh food without making a face or or.

Only one person works here on Sundays, regardless of whether there are people waiting. That doesn't work! You make fast food, so the people in the back room can also work with you when customers are waiting.

Food cold. Asked the service to clean the table, nothing happened, the floor in the pick-up area was very dirty. Hygiene looks different.

The food is always delicious and I would definitely go there again. The service leaves a little to be desired as there are often quite a language barrier. But overall it's always worth a visit and much better than McDonalds.

That day, after waiting forever, we got cold food and the shift management then filled us up with why they didn't say anything that it was the wrong food, we said something straight away when we got the food, clearly noticed at the front and not at the place where we were waiting have. So half an hour after ordering you should be able to assume that 1. you will eat warm food and, above all, 2. you will get the right thing, what you ordered and not something completely different. But people were already saying they were clueless when we came in.

I always liked BK and chose it first... but the last few times have been a total drama... the service and its pace of work is amazing. Waiting for the order for almost 30 minutes and observing these inappropriate movements and the completely confused crew, if I were the manager, I would have chased everyone away. One guy kept bringing in missing items... the girl served customers at the cash register and made and served fries... which she fried one by one!!!! She didn't put the whole package together, she just portioned it out and put it in the fryer. The same thing happened with nagetts. One order, one frying. Second order, second frying. Disaster. I placed an order at an Atom, which has a new "menu" and it is terribly difficult to operate. And it kept crashing. Not to mention the choice of language!!! Clicking on any of the proposed ones resulted in a blockage of the machine and one white spot on the monitor...almost 30 minutes (number 3 on the display above the cash registers) of waiting with two interventions at the cash register and helpless spreading of hands by the staff. Only after the decisive intervention of one gentleman did the manager appear, hold his head and shake his head in disbelief as to what was going on here!!! His help and harsh words from the staff resulted in the stau being relaxed... never again BK, and certainly not this one. I do not recommend!!!!

Too few options for ordering, 2 of 4 devices work. In addition, the software has problems and the order is delayed even further. This resulted in long waiting times. 2 dishes were ordered, one of which consisted of a koupon dish. Double Chilli Cheese with Big King. Something was delivered that wasn't even on the menu. The Double Chilli Chesse only consisted of the limp bun, the sauce and just a patty. Pepperoni and another patty were missing. And the same thing again with the so-called Big King. Impudence!!

Ordered at 2pm. Craftsmen in the house, so leaving was not possible. Then canceled at 4 p.m. Just didn't come. In the drive-in of the same Burger King we were greeted previously by a lady who didn't speak any German and couldn't be understood in any other way.

The last time I saw this much motivation was when I flushed the toilet

The slowest Burger King restaurant I have ever experienced. Waiting time more than 25 minutes...Horrible!

Ice cream machine breaks every time...you think there are certain guidelines in a franchise company, but that doesn't apply here... Garbage is everywhere... Gloves are used for accepting money and for preparing food... you wish you didn't have to run to the toilet after every bite

It feels like the worst Burger King I know. Some technology is constantly not working, sometimes the order terminals, sometimes the EC devices. And the time it takes to get your food also leaves a lot to be desired. Fast Food???? 😔

Are you interested in wasting 50 minutes of your life? Then come to the slowest Burger King in the world

Very friendly staff. Could use some support though. Too few employees.

The slowest Burger King in Germany (or worldwide?). Waiting 20 minutes for food is now normal (even if it's just a few nuggets). The drive-in cannot be operated due to a lack of staff or only cash payment is possible. Garbage is just flying around the restaurant. The food is cooked/fried for too long and is therefore not very edible. The employees seem completely confused most of the time and not entirely sure what their job is.

had hair in my burger The employee with the eyebrow piercing is very unfriendly and throws things around behind the counter

It's honestly the worst BK I've been to so far. At that time the store was in order and therefore well attended. It's now an absolute disaster and the guests only come by out of necessity because it's "on the way". The staff almost falls asleep while preparing it. The waiting times are unreasonable both on the drive and in the restaurant. Often something is missing from the order. I'm very reluctant to go to this BK and if I had my way, the shop could simply be replaced or generally razed to the ground.

It's a tragedy. No matter when you tried to get something edible from the drive-thru in the last three months, there was simply nothing you could do. Either it said "Please come in..." (if I had wanted that, I wouldn't have gone to the drive-in) or "Cash only at the drive-in..." A small sign would be great - or the drive-in In just close. Inside it is very often untidy and dingy, the ice cream machine is constantly "broken", and the staff is subtly overwhelmed, sometimes unfortunately also linguistically. In any case, check the contents of the bags, because even if the completeness was checked again on the monitor, something is still missing... We're giving up now, there's no point in coming here anymore. If there is still management for this store - do something - or just close

I think everything is good except that sometimes there are tomatoes on them even though they have been put down

Deserved zero stars!!! The second time I stood at the checkout for at least 10 minutes. , no one serves us. Employees completely overwhelmed. Everyone can barely speak German. Miserable No more latte macchiato in the range. The concept urgently needs to be revised if the store is to remain open. Never again.

I politely asked why I was the last to get my food. Other people came after me. After some discussion, I was advised that I should eat at home next time. Thanks for the tip

One star is too many, unfortunately I can't give less

A few weeks ago I drove to the drive. The gentleman on the microphone explained that there weren't enough staff. For this reason, the drive is not operated. Ok... I went in... there wasn't much going on and it took forever. Yesterday I stood at the drive order line for what felt like minutes and no one spoke to me. The issuing window was open. I am extremely sure that the lady saw me but completely ignored me. I drove to another restaurant.

Ordering was not possible due to technical problems. The whole thing has happened twice now.

Well German language, difficult language. Ice cream doesn't work, milkshake doesn't work. Machine already clean. 5 p.m. Thanks

This restaurant is an absolute disappointment. The preparation of the food takes forever, the staff speaks German poorly and forgets half of it when packing it up. Many others felt the same way when we were there. In addition, the Cola car was broken, there was no ice and no shakes. Even when it came to coffee, only a limited selection was possible. Absolute disaster!

Short staffed and long waiting times. (over 30min for 2 burgers)

Hygiene below minimum, flies in the toilets, toilet paper, soap or towels to dry hands not available. Some employees do not speak or understand German, so it was not possible to communicate this.

I recently went to Burger King and have to say it was a very disappointing experience. The restaurant was dirty, with leftover food on the tables and floor. The order took forever, even though there were hardly any other guests there. When I finally got my food, the burger was cold and carelessly thrown together. The fries were soggy and tasteless. To make matters worse, the staff was unfriendly and seemed uninterested. Overall, it was a completely unsatisfactory visit and I won't be returning anytime soon.

The boys were quite friendly despite the stress, it was just unfortunate that the floor was anything but clean. Very sticky

The toilets can be equated with motorway toilets... 🤢

The food is just typical and doesn't need to be rated any further, fries are as always very crispy in contrast to the competition. Of the 4 terminals, only 3 worked, which of course resulted in a waiting time

Very good service, friendly staff, great tasty burger selections

In Magdeburg there is actually a BK where the food is hot and the cheese has melted. Thank you! If I had known beforehand, I would have ordered a Whopper ;)

A nice employee gave us free ice cream because we helped clean up

Bright, friendly restaurant, with friendly staff, modern orders on the sales computer, very fast processing. There is often a crowd when picking up food.

Simply bad, the other Burger King branches are better

It's a gamble here sometimes. There are days when the food is really good, but other days it's just moderately good. A little tip: please check your order before you leave the store. When ordering to take away, things tend to be forgotten.

Waited at least 30 minutes and then didn't get any food because I didn't get a receipt from the machine, so I just left

I waited 20 minutes and it wasn't answered so I just left

We got the food very quickly even though it was full and the food was hot.

That's how it is at BURGER KING. Everything was very tasty.

Food is good, but the person in front of me forgot their fries and when it was my turn, my burger was forgotten and luckily I saw it in the car. The store had 3 guests

Once again there are no milkshakes and you sometimes wait 40 minutes for the food. Not to mention the cleanliness. There is no toilet paper in the toilets.

Ordered at 9 p.m. At 10:30 p.m. I am told that my order has been canceled. TOP!👎

Sunday June 16, 2024 Ordered on the monitor at 2:30 p.m., order received at 3:10 p.m. the employees are doing it nice and slow, just don't stress. I've never experienced that in a fast food restaurant.

I waited 40 minutes for 6 nuggets and a long chicken. What's that?

Very nice and competent staff but when there is a lot going on you have to be a little patient. And there is an app where you can collect so-called crowns and then use them to order and pay for something. I like it.

In the past I was happy with the branch, but not anymore. It's dirty and often parts of the order are missing. The highlight was with the last delivery. The burgers were missing from two menus. It's a shame that something like this goes unnoticed, but it can happen, especially at peak times and when there are too few staff. However, how you deal with it is absolutely not customer-friendly. First of all, it takes a long time to get through on the phone. Then a gentleman answers who, after the confrontation that half of the order is missing, is not at a loss to make excuses and then tells me that I can apply for a credit note from Lieferando and order again. However, new delivery fees will then apply. His answer, that's just how it is. I asked a supplier to be sent again and deliver the missing items to me. He had promised me this. But I thought I should have a little patience. He didn't stick to it. Nothing was subsequently delivered. I find that an incredible impudence. If BK no longer needs to make money then they can leave their service as underground. However, I won't be ordering from them again!

You have to be surprised that a restaurant like this is still allowed to be open. Quality of the food, cleanliness and service is not good at all.

We were there today and are very disappointed. The ordering machines didn't work properly and when I asked the staff they just said that it worked just like a cell phone. When my husband asked me to show him what was there, I received the extremely polite answer: I also have something else to do. Where is the politeness in that? Other customers after us had it no different. Conclusion: Nobody will see us again. Service nil.

If I had the opportunity to give 0 stars for the food, I would rather do so. The burger from the children's menu was so disgusting, the meat was almost burnt and somehow frozen inside. The food was inedible. There was nothing going on and yet it was so bad. We won't set foot in it again.

We wanted to grab something to eat at lunchtime after a long drive. When we arrived at the restaurant and ordered, an employee said that they were almost out of meat and meat substitutes. Unfortunately, this is the worst Burger King branch we have ever experienced. In addition, you can only pay with the card at the terminals and only with cash at the checkout.

Better than a few months ago, new design and music can't be missed ☺️☝️🎶

20 minutes waiting time with few visitors. It felt like every order was wrong

I'm so angry I don't know where to start. Every time I want to eat here and drive to the drive, for example, I am not served and there is no staff there. When I go in with my son to eat, the hygiene leaves a lot to be desired because the lobby seems to be hardly cleaned, tables are dirty, trolleys are completely full of leftover food. There are far too few employees on site during peak times. Waiting times utopian. I used to really enjoy eating here but now... And best of all, if you want to write a review directly to Burger King using the receipt, you can forget about it because the receipt printer hasn't been printing properly for ages, see picture attached. It's a shame about the store. But the tour can definitely be thrown into the trash, sorry, but I've been here 8 times in 2 months, given each time a new chance and out of 8 times, 6 times were complete disasters.

Bad ordering system One less customer

Very good kassenkraft. Very decent service

Unfortunately disappointing once again. We generally prefer BK over the competition, but this is the only one within reasonable proximity. So we often go to this branch (usually drive-thru)...like that again yesterday. Aside from the fact that a new employee was assigned to do something he couldn't do, which created a bit of chaos, an expensive burger and all sauces were missing. Previously, the employees were unfriendly or communication was rather difficult when ordering...or once again it was not possible to pay by card.

Today, May 1, 2024, the store employees were completely overwhelmed by a catastrophe. Waiting so long in the drive-in you could have eaten in the restaurant. The specialists should also be properly trained

I find it sad that there hasn't been a milkshake or soft ice cream for ages and today there isn't even Cola Zero. Do you just plan the quantities poorly or don't feel like cleaning?

I've never visited a king with such old furnishings. French fries were lukewarm, lettuce was brown, only the long chicken was hot

Friendly staff and good selection of burgers. The burgers were very tasty and the fries were fresh. The atmosphere is perfect for families and children. The wait was less than 10 minutes.

The food tastes very tasty and decent

Well suited for a snack in between

Far too often something is missing from the order.

So there was no more Coke and so on because I was asked for a Sprit and then I got a Coke Cherry so I didn't go there

Drive-in was not available due to a lack of staff, drinks were partially sold out and there were long waiting times inside. Hopefully just a snapshot.

Inexpensive, child-friendly and good citizen selection.

There really isn't any fast food here

The employees there can't read or speak properly after waiting for 1 hour they got 1 less menu and they said no. I paid 56 euros for the menu which costs 45 euros and the employees didn't understand what I meant. I recommend this shop definitely not because they are fooling everyone

Always fresh and delicious food. Employees are very child-friendly. They took out a toy from the display case that was no longer available especially for my child. Unfortunately, the ice cream is often not available. But otherwise other restaurants can follow an example here (e.g. the competition).

Well... menus are constantly sold out, you wait for what feels like half an hour every time, and the employees speak broken German. No idea... Update visited again after about half a year (03/20/24). Conclusion: Even worse than six months ago :-( All drinks for the junior menus were withheld, all citizens were lukewarm, almost cold. A specially ordered sauce was forgotten, all the tokens in the menu except one were sold out - that's why we actually drove past... Summary: A complete disappointment. School grade: Almost a 5! - because our table was disgusting, my freshly washed jacket was immediately soiled again with dirt on the table. So for the money we paid it was a real disgrace. Train your staff and make sure there are enough resources and cleanliness!

Like any other Burger King restaurant, very clean and friendly staff. Food is always delicious too.

Ordered 4 burgers, 3 were in the bag. I only noticed it when I got home. At >€6 per burger it's a disgrace.

Very nice and friendly employees, take their time and answer questions about orders. It was delicious.

Super fast service, everyone was nice and friendly, only the burgers look like they were carelessly thrown together and the hamburgers were packed out of place

Very fresh burgers and good service.

I picked up a few little things on the way to work in the morning. Fast service and polite. The food was also tasty. Better deals than MacDonalds.

I was there early this morning and a very nice employee served me. Fast, friendly and delicious. I will always visit this store when I am nearby.

The employee at the drive-in was totally unfriendly and you could tell that she wasn't in the mood for it.... I asked if it could be a little friendlier... The colleague was then replaced by someone else where I was able to continue my order to some extent ....!!!!

The ordering process should be explained better. I didn't just go from ordering two chili cheese burgers to paying. At 58 years old, I may not be very good at these things, but if there is a field that just says pay then I can too the.

So everything was ok but suddenly the colleagues in the kitchen and at the checkout were arguing and shouting at each other. After a long discussion it sounded like an employee was crying and people were making fun of it. I just don't think that's right This shouldn't happen in front of customers either. The music is also way too loud so that you can barely hear the person you're talking to unless you're half-screaming at each other.

The Fuzetea was definitely mixed with something else The team argues several times while waiting at the checkout (6:30 p.m.) Music quite loud in the branch

Essen war lecker, Wartezeit war kurz. Sauberkeit der Lobby war auch gegeben und Personal war freundlich und gut drauf. Gerne wieder

Essen war sehr lecker und nette Bedienung

Beste chefe der kleine von Ungarn und der Glatz kopf 🙏😉

Sehr nette Mitarbeiter und essen war auch lecker. Da werde ich noch öfters vorbei schauen👍

Der beste Manager der klene von Ungar

Burger King wie andere auch. Freundliches Personal gerne wieder.

Wir hatten uns spontan entschieden mal bei Burger King zu essen und sind mehr als enttäuscht. Eismaschine defekt, Getränkeautomat teilweise defekt, Nuggets die aussahen, als wäre das Frittieröl ewig alt, Burger nur lauwarm, obwohl es kaum Gäste gab. Pommes nicht knusprig, das war eine Vollkatastrophe. Es gibt gute Burger King Restaurants - dieses gehört nicht dazu. Kein Wunder, dass es solch viele negative Rezensionen gibt.

Wer kalte Burger und warme Getränke mag, ist hier genau richtig.

Nice managers and staff but their burgers are not always what they have advertised.

Fahre gern zu BK, da es dort meinen Lieblingsburger gibt und auch die Pommes schmecken super.👍👍

Sehr Nettes Personal,Toiletten sehr Sauber, Ich habe zwar 15 Minuten auf mein essen gewartet aber es war super, alles war frisch und warm, kann ich nur empfehlen

Schnell, die Jugend war begeistert....