BURGER KING Deutschland GmbH in Magdeburg

Never again No one could speak proper German

After waiting forever, we got cold food that day and the shift manager then told us why they didn't say anything about it being the wrong food. We said something straight away when we got the food, clearly noticed at the front and not at the place where we were waiting. So half an hour after ordering you should be able to assume that 1. you will eat warm food and, above all, 2. you will get the right food, what you ordered and not something completely different. But the people already looked haphazard when we came in. Completely overwhelmed team management and unfriendly on top of that. If I could give 0 stars for the service I would have.

The wonderfully warm people in this fast food restaurant saved our evening. After a breakdown-filled and exciting journey and growling stomachs, we drove to the restaurant. Unfortunately, this had actually just closed. The nice employees still provided us with food, which was also very well prepared. (This is not a given for a fast food restaurant) They also shone with warmth and sweetened an evening we had almost given up on. Thanks for the delicious burgers

If you wait over three quarters of an hour for your food, there were only two menus

10 minutes waiting time at the drive in until someone came. Then I was served very annoyed. When paying, I waited another good 10 minutes and then noticed that the card reader wasn't working. (According to the employees, it has been for a long time)

March 15th, 2025 the waiting time for 3 burgers was almost 1 hour then they were also cold, the garbage in the restaurant is piling up, the tables are dirty... I was here the last time

It's now the second time I've gotten a burger with meat instead of plant-based. It was only by chance that I noticed this in time. The staff is unable to understand the situation, not even saying "sorry". This gave 2 citizens back. In addition, there are never-ending waiting times despite the lack of customers.

Very slow service. 30 min waiting time for 2x tortillas. No open windows or air conditioning doesn't work properly. Na fresh air

22.05iht Arrival Saturday evening and closed. Super!

0 stars. Today was the highlight, supposedly a system error. Things have been going downhill there for months. Either no new products (although all the ingredients are used for other burgers), no EC payment, no drive-thru, etc. the store simply closes.

Food cold, waited 25 minutes for the food. BurgerKing has not responded. I don't want to discuss the other inconveniences. A smooth 6

This is really the last burger king Staff is rubbish, ordering machines are rubbish, no soap dispenser in the men's toilet. Never again

I've never had any problems with the food or the staff. Everyone was very friendly and dealt with quickly every time. It's a shame that they've raised the prices so much, sometimes it's quite loud there, which makes it difficult to create the ambience. If you're lucky and don't come during rush hour, you can have some peace and quiet.

Always too slow, sometimes the food is good, sometimes not

Either there are waiting times or cold food or both and when it's full, orders tend to be messed up

Unfortunately it was not possible to serve ice cream and milkshakes, otherwise everything was great and delicious.

Very bad place... The quality of the food can only be beaten by the service

I've wanted to give a bad review several times, but today was the icing on the cake. The last few times the food was cold and simply didn't taste good, regardless of whether it was ordered on the drive or eaten on site. Today you were probably so understaffed that you couldn't order at the drive-thru. What is the drive for? What do you drive on Drive for? Precisely because you don't want to go in. Instead of taking our order we were told to please come in. Totally pointless. What's the difference with something like that? The service and food screams for improvement. There is no need to say anything more about it.

We got the food very quickly even though it was full and the food was hot.

Drunk people harass you and it is tolerated. There hasn't been any ice cream for weeks and even cola hasn't been available for two weeks. It's best to stay away from here, it can only be disgusting

Always a shame……when you notice how a store is going down the drain…. Never come back... I've been trying to get a shake two to three times a month for months now, just after nine in the evening... in Magdeburg at Bördepark impossible no chance... the machine is always broken... they think you're stupid.!!! It must have been defective for months?! If you don't feel like it anymore in the evening, you should make it right away at 8 p.m....we can slowly write ourselves off in Germany...where will that lead!!!!

Purely bad management planning at the expense of the employees and the image. For some time now, the BK has no longer been able to display its product range, and in some cases you can't even order a normal cola. As a result, the customers are annoyed and the normal employees have to bear it.

Extremely long waiting time for 4 cheeseburgers, ordered at 12:46 p.m. and received burgers at 1:15 p.m. Actually, these should be fresh. The burger bun was cold and sticky. The patty is becoming thinner and thinner and between the half of the bun and the patty there is nothing, NOTHING, not a blob of sauce. It was cold in the restaurant. And once again it is confirmed that BurgerKing doesn't work at all.

Xtra long Chili Cheese only has 2 patties instead of 3 patties. No idea if the system has it.

This store is a real disaster. There is no menu card hanging which is why there is a backlog at the ordering terminals. Long waiting time despite enough staff and few customers. THE WORST: All Indians (not bad in itself) and NONE of them had GLOVES or other sanitary coverings on. The cucumbers and the rolls were all slapped up by hand. In the end, the food tasted the same. My burger had more mayo sauce than anything else and the meat wasn't even fully cooked... Worst citizen king ever. Do yourself a favor and go hungry/find another place to eat. NEVER visit Burgerking again!!

Lunch time but it wasn't crowded. An employee at the grill station, an employee at the drive-in hatch and an employee at the customer counter. But the poor girl couldn't cope. She didn't know what to do anymore, 15 orders were now being processed, but none were finished. The team completely let them down. After 20 minutes I asked them to cancel my order and refund me the money. Since she didn't know how it worked, she went to her boss, who was looking at something on her cell phone in the back area. She handed the employee a card. But that didn't work either. I asked her to get her boss, but she didn't dare. Totally desperate. It wasn't until I offered to go into the kitchen myself and get the boss that she took heart. The boss came, canceled it and disappeared again. She wasn't interested in the ordering chaos. Great atmosphere in the store.

Food is served cold, many promotions were sold out

I really like going there. Everything clean. Rarely too crowded. This means short waiting times and burgers that are still warm.

For months now it has only been possible to pay in cash, something is constantly not working (ice cream machine...etc), something is missing due to the language barrier or you get something wrong...

Very unfriendly staff...The order wouldn't be accepted at the checkout even though the parts to order had just failed...Everyone should wait until they work again...That's why there was a huge queue and everything took a long time even though It could have been solved differently... On top of that, it was extremely cold in the store... Several customers then commented that the heating hadn't been working for months... Of course it's not nice to sit in a restaurant with a thick jacket ...No longer worth a visit...

The worst bk I've ever been to. The mess is that it's a hit, the order is wrong and incomplete. The service works hard.

We were here a few months ago and it was already so-so. Now we were there again yesterday and thought we would give the BK another chance, but it was a complete disaster. Only one of 4 terminals worked. Of course, customers also lined up. Many products were sold out... Not a single promotional product was available. Unfortunately, that was the case months ago. Even the fries from the Advent calendar in the app couldn't be ordered at the terminal. 6 Onion Rings Sold out but a Long Texas Barbecue with Onion Rings on it went to order.... Someone has to understand that 🤦🏻‍♀️ The staff was completely overwhelmed and full trays were piling up in the trolleys. Conclusion... We canceled the order and went to the competition!

There have been repeated problems with the branch for years. During the last visit, defective appliances in the kitchen meant that only chicken products were available. This means only a very limited product selection. The electronic ordering stations are all out of service. Probably disabled due to limited ordering options. When the staff asked which product was recommended, they received a curt answer with reference to the display board behind the cash register. I have to say that I only visit Burger King sporadically and am not informed about the current offerings. I reluctantly made the decision without any advice. It was at lunchtime and to my surprise very poorly attended. Still I had to wait about 10 minutes. Food was OK. I'll try it again in a year. All in all a disappointing experience at the moment. Very unfortunate.

Beware of scammers! No card payment, no receipt. Ordered 2 Woppers, got 2 small burgers with cheese. Unfortunately, I only noticed when I got home, without a receipt you can't make a complaint.

Once again very convinced, tastes great and top staff, you can't complain, super friendly

So first of all you have to say that ordering from the machine might save you time. I just don't understand who? At least not to me. Then that “roar” when the food is ready, just terrible! Then this “fast” “restaurant” is constantly understaffed during peak hours and the staff that is still there is completely overwhelmed. We advise you to always check your orders immediately for completeness and the correct toppings! Unfriendly is a nice way to put it! I don't think that's company policy! In addition, the shop is always very dirty, the tables are not wiped down and garbage is everywhere. It's actually shocking that the company headquarters tolerates this. You don't want to stay there for long in the winter, because heating is probably a foreign concept for the tenant. It's so cold that everyone left their jackets on. By the way, I waited exactly 28 minutes for two burgers without any “accessories”! Rapid testator?

If I could I wouldn't give any more stars. It gets worse from time to time. The fact that something is missing from the orders happens everywhere and should be checked. But it wouldn't be so dramatic... Today's visit prompted me to list all the shortcomings. In addition to the orders not always being packed correctly, we also had a completely bottled burger once or twice. For example the “Plant” variant. Then the EC device often doesn't work. Almost as often as the milkshake machine. The classic... The staff is sometimes friendly. If you are understood. And today the drive-in was not being served due to a lack of staff. Yeah, should come in then. Ok... After all, I'm just going to the drive in for fun. Only 2 out of 4 order terminals worked inside. The drink selection consisted of Sprite and water, as well as the children's drinks. No cola or anything. Of course, no milkshake again...what else. 1 employee packed orders, 1 employee in preparation and 3 or 4 employees who sat around or did not quite defined things that had nothing to do with the operation at the front. The floor was pretty dirty, but I still dared to go to the toilet. No toilet paper, the sink was super dirty and extremely calcified. In the display case where the toys are always kept for the children's menu, there were 2 rancid, rotten bottles of children's juice. Very welcoming. My food was of course taken away, the order was complete (it wasn't much). But then it started. 2 children, 2 children's menus, 1x ketchup and 1x mayo. Instead of in every menu, as ordered. The fries could hardly be eaten and ended up in the trash. They were cold, sticky and hard. As if they had been there forever. The lattice potatoes were in the smallest bag, which is why there were only 3 - 4 pieces and crumbs in there. Burgers were once again extremely dry because the sauce was saved. But saving seems to be normal here. We were definitely there one last time. I'm not giving it a chance anymore.

I've never had to wait so long...🙄 It would still be cold

Burger King Magdeburg Bördepark, burgers with beef all sold out, desserts all sold out, ordering terminals kept crashing, only cash payment in the restaurant and drive-thru, no napkins, extremely cold in the restaurant, it took a very long time for the food to be ready, I have never experienced anything like that anywhere in the world !

Some ancestors' food was still on the ground. The tables not wiped down. The trays were not put away from the drop-off cabinet. People had to wait forever for food. Nuggets were cold, but we got the Cola without ice and with no gas. The room was probably set to cool so that the guests' tempers wouldn't get too hot. Several guests have complained. Not recommended. It's better to take a sandwich from home.

Very chaotic at the moment, at the Drive Inn you are not served and told that you should order inside because there is no staff there. The garbage collection point is overcrowded and nothing is put away and the cleanliness of the tables leaves a lot to be desired as long as I was eating at Burger King it was always missing I've never had a complete order Happiness.😵‍💫😵‍💫😵‍💫😵‍💫😵‍💫😵‍💫😵‍💫😵‍💫

Very bad service. Some of the staff don't understand well or are understaffed.

November 21, 2024. (7:00 p.m.) The atmosphere was warm and family friendly. We visited the restaurant for dinner with our children and it was quite busy. The employee with a beard at the checkout was very friendly. The food was fresh and tasted pretty good, but we were disappointed that the children's menu did not include dessert. We would definitely visit again.

BK at Bördepark was pure disaster. It takes forever for the order to arrive. Whooper has shrunk. Was much better 1 to 2 years ago.

Bad. Just bad Eating the wrong food. No EC payment for 1-2 weeks. And and and

It's no longer worth a visit. Very unclean and extremely unfriendly. We were very disappointed 😞

The Burger King was already critical two years ago, but yesterday they shot the bird. 1 I ordered a Coke that simply had ice added to it without asking to save money. 2 was the cucumber under the burger I ordered and the whole thing was slapped together rather carelessly. 3 there weren't enough fries or the number had already been reduced. 4 the guy at the drive in window had to force it open because it barely works anymore from all the breaking And to top it all off, I paid 13.99 euros instead of 12.99 euros for the menu without receiving a receipt. I agree with many others here that the store should be closed, the conditions are terrible and you are also being cheated

Burgers were cold, felt like the competitor with the big yellow letter. I also wonder, if renovations have already been carried out, who came up with the brilliant idea, especially in Corona times, to place the new ordering terminals so close together? I definitely don't want to cuddle with strangers next to me when I order. Update, this time the burgers were hot, the employee was nice and friendly but I had the impression that there were very few jalapenos on the chili cheese burgers, hence only 4 out of 5 stars.

As an ex-employee, I am very disappointed with the conditions in the store. The fact that the health department hasn't closed yet is questionable. Every single table looked like it had been spat on, everything was flying around on the floor, the things that had to be in the fridge like KitKat for the ice cream were outside on the ice cream machine, since when were fries packed first and since when did lattice potatoes come in the smallest type of bag? I don't pay €13 for a meal and then only 6 lattice potatoes. Then the shift manager laughed where the drive lady said he had forgotten the drinks for Lieferando and went back to the back. Apparently you can't order there in front, I know why. Because contact should be avoided because BirgerKing no longer has German employees and there is a new employee at the checkout every two weeks. I was still allowed to take orders, probably because I was friendly and approached customers one way or another because it was my passion. Just like general hygiene. You order an extra cola with ice and you don't get any. No french fries for the chilli fries. I don't know what's going on there, but while I was still working there, at least it worked for the day and it was CLEAN. Now you don't even dare to lean against anything anymore. This is simply disgusting and I ask myself the question, if we have such health aspects as laws here, why are they not being adhered to? Does anyone even care about cleanliness anymore or what does that look like? I'm absolutely stunned and don't be surprised if there's only one person in the store at peak times and two are there to order. McDonald's, on the other hand, where I worked, at least took care of cleanliness and fresh fries. Do you remember how upset you were that I threw away the fries after a maximum of 3 minutes? Oh yes, because there are internal guidelines that say when fries are still for sale and when they are not, and if there is no one in the store you don't need to prepare bags of fries. You have to make some damn fresh ones! There are probably more than enough boxes in the back to refill! I know the camp! But hey, I think that was the last time I was there and when I come you can expect me to insist on fresh food without making a face or or.

Only one person works here on Sundays, regardless of whether there are people waiting. That doesn't work! You make fast food, so the people in the back room can also work with you when customers are waiting.

Food cold. Asked the service to clean the table, nothing happened, the floor in the pick-up area was very dirty. Hygiene looks different.

The food is always delicious and I would definitely go there again. The service leaves a little to be desired as there are often quite a language barrier. But overall it's always worth a visit and much better than McDonalds.

I always liked BK and chose it first... but the last few times have been a total drama... the service and its pace of work is amazing. Waiting for the order for almost 30 minutes and observing these inappropriate movements and the completely confused crew, if I were the manager, I would have chased everyone away. One guy kept bringing in missing items... the girl served customers at the cash register and made and served fries... which she fried one by one!!!! She didn't put the whole package together, she just portioned it out and put it in the fryer. The same thing happened with nagetts. One order, one frying. Second order, second frying. Disaster. I placed an order at an Atom, which has a new "menu" and it is terribly difficult to operate. And it kept crashing. Not to mention the choice of language!!! Clicking on any of the proposed ones resulted in a blockage of the machine and one white spot on the monitor...almost 30 minutes (number 3 on the display above the cash registers) of waiting with two interventions at the cash register and helpless spreading of hands by the staff. Only after the decisive intervention of one gentleman did the manager appear, hold his head and shake his head in disbelief as to what was going on here!!! His help and harsh words from the staff resulted in the stau being relaxed... never again BK, and certainly not this one. I do not recommend!!!!

Too few options for ordering, 2 of 4 devices work. In addition, the software has problems and the order is delayed even further. This resulted in long waiting times. 2 dishes were ordered, one of which consisted of a koupon dish. Double Chilli Cheese with Big King. Something was delivered that wasn't even on the menu. The Double Chilli Chesse only consisted of the limp bun, the sauce and just a patty. Pepperoni and another patty were missing. And the same thing again with the so-called Big King. Impudence!!

Ordered at 2pm. Craftsmen in the house, so leaving was not possible. Then canceled at 4 p.m. Just didn't come. In the drive-in of the same Burger King we were greeted previously by a lady who didn't speak any German and couldn't be understood in any other way.

The slowest Burger King restaurant I have ever experienced. Waiting time more than 25 minutes...Horrible!

The last time I saw this much motivation was when I flushed the toilet

Ice cream machine breaks every time...you think there are certain guidelines in a franchise company, but that doesn't apply here... Garbage is everywhere... Gloves are used for accepting money and for preparing food... you wish you didn't have to run to the toilet after every bite

It feels like the worst Burger King I know. Some technology is constantly not working, sometimes the order terminals, sometimes the EC devices. And the time it takes to get your food also leaves a lot to be desired. Fast Food???? 😔

Are you interested in wasting 50 minutes of your life? Then come to the slowest Burger King in the world

Very friendly staff. Could use some support though. Too few employees.

The slowest Burger King in Germany (or worldwide?). Waiting 20 minutes for food is now normal (even if it's just a few nuggets). The drive-in cannot be operated due to a lack of staff or only cash payment is possible. Garbage is just flying around the restaurant. The food is cooked/fried for too long and is therefore not very edible. The employees seem completely confused most of the time and not entirely sure what their job is.

had hair in my burger The employee with the eyebrow piercing is very unfriendly and throws things around behind the counter

It's honestly the worst BK I've been to so far. At that time the store was in order and therefore well attended. It's now an absolute disaster and the guests only come by out of necessity because it's "on the way". The staff almost falls asleep while preparing it. The waiting times are unreasonable both on the drive and in the restaurant. Often something is missing from the order. I'm very reluctant to go to this BK and if I had my way, the shop could simply be replaced or generally razed to the ground.

It's a tragedy. No matter when you tried to get something edible from the drive-thru in the last three months, there was simply nothing you could do. Either it said "Please come in..." (if I had wanted that, I wouldn't have gone to the drive-in) or "Cash only at the drive-in..." A small sign would be great - or the drive-in In just close. Inside it is very often untidy and dingy, the ice cream machine is constantly "broken", and the staff is subtly overwhelmed, sometimes unfortunately also linguistically. In any case, check the contents of the bags, because even if the completeness was checked again on the monitor, something is still missing... We're giving up now, there's no point in coming here anymore. If there is still management for this store - do something - or just close

I think everything is good except that sometimes there are tomatoes on them even though they have been put down

Deserved zero stars!!! The second time I stood at the checkout for at least 10 minutes. , no one serves us. Employees completely overwhelmed. Everyone can barely speak German. Miserable No more latte macchiato in the range. The concept urgently needs to be revised if the store is to remain open. Never again.

I politely asked why I was the last to get my food. Other people came after me. After some discussion, I was advised that I should eat at home next time. Thanks for the tip

One star is too many, unfortunately I can't give less

A few weeks ago I drove to the drive. The gentleman on the microphone explained that there weren't enough staff. For this reason, the drive is not operated. Ok... I went in... there wasn't much going on and it took forever. Yesterday I stood at the drive order line for what felt like minutes and no one spoke to me. The issuing window was open. I am extremely sure that the lady saw me but completely ignored me. I drove to another restaurant.

Ordering was not possible due to technical problems. The whole thing has happened twice now.

Well German language, difficult language. Ice cream doesn't work, milkshake doesn't work. Machine already clean. 5 p.m. Thanks

Short staffed and long waiting times. (over 30min for 2 burgers)

This restaurant is an absolute disappointment. The preparation of the food takes forever, the staff speaks German poorly and forgets half of it when packing it up. Many others felt the same way when we were there. In addition, the Cola car was broken, there was no ice and no shakes. Even when it came to coffee, only a limited selection was possible. Absolute disaster!

Hygiene below minimum, flies in the toilets, toilet paper, soap or towels to dry hands not available. Some employees do not speak or understand German, so it was not possible to communicate this.

The boys were quite friendly despite the stress, it was just unfortunate that the floor was anything but clean. Very sticky

I recently went to Burger King and have to say it was a very disappointing experience. The restaurant was dirty, with leftover food on the tables and floor. The order took forever, even though there were hardly any other guests there. When I finally got my food, the burger was cold and carelessly thrown together. The fries were soggy and tasteless. To make matters worse, the staff was unfriendly and seemed uninterested. Overall, it was a completely unsatisfactory visit and I won't be returning anytime soon.

The toilets can be equated with motorway toilets... 🤢

The food is just typical and doesn't need to be rated any further, fries are as always very crispy in contrast to the competition. Of the 4 terminals, only 3 worked, which of course resulted in a waiting time

Very good service, friendly staff, great tasty burger selections

In Magdeburg there is actually a BK where the food is hot and the cheese has melted. Thank you! If I had known beforehand, I would have ordered a Whopper ;)

Bright, friendly restaurant, with friendly staff, modern orders on the sales computer, very fast processing. There is often a crowd when picking up food.

A nice employee gave us free ice cream because we helped clean up

Simply bad, the other Burger King branches are better

Waited at least 30 minutes and then didn't get any food because I didn't get a receipt from the machine, so I just left

It's a gamble here sometimes. There are days when the food is really good, but other days it's just moderately good. A little tip: please check your order before you leave the store. When ordering to take away, things tend to be forgotten.

I waited 20 minutes and it wasn't answered so I just left

That's how it is at BURGER KING. Everything was very tasty.

Food is good, but the person in front of me forgot their fries and when it was my turn, my burger was forgotten and luckily I saw it in the car. The store had 3 guests

Once again there are no milkshakes and you sometimes wait 40 minutes for the food. Not to mention the cleanliness. There is no toilet paper in the toilets.

Ordered at 9 p.m. At 10:30 p.m. I am told that my order has been canceled. TOP!👎

Sunday June 16, 2024 Ordered on the monitor at 2:30 p.m., order received at 3:10 p.m. the employees are doing it nice and slow, just don't stress. I've never experienced that in a fast food restaurant.

I waited 40 minutes for 6 nuggets and a long chicken. What's that?

Very nice and competent staff but when there is a lot going on you have to be a little patient. And there is an app where you can collect so-called crowns and then use them to order and pay for something. I like it.

In the past I was happy with the branch, but not anymore. It's dirty and often parts of the order are missing. The highlight was with the last delivery. The burgers were missing from two menus. It's a shame that something like this goes unnoticed, but it can happen, especially at peak times and when there are too few staff. However, how you deal with it is absolutely not customer-friendly. First of all, it takes a long time to get through on the phone. Then a gentleman answers who, after the confrontation that half of the order is missing, is not at a loss to make excuses and then tells me that I can apply for a credit note from Lieferando and order again. However, new delivery fees will then apply. His answer, that's just how it is. I asked a supplier to be sent again and deliver the missing items to me. He had promised me this. But I thought I should have a little patience. He didn't stick to it. Nothing was subsequently delivered. I find that an incredible impudence. If BK no longer needs to make money then they can leave their service as underground. However, I won't be ordering from them again!

You have to be surprised that a restaurant like this is still allowed to be open. Quality of the food, cleanliness and service is not good at all.

We were there today and are very disappointed. The ordering machines didn't work properly and when I asked the staff they just said that it worked just like a cell phone. When my husband asked me to show him what was there, I received the extremely polite answer: I also have something else to do. Where is the politeness in that? Other customers after us had it no different. Conclusion: Nobody will see us again. Service nil.

If I had the opportunity to give 0 stars for the food, I would rather do so. The burger from the children's menu was so disgusting, the meat was almost burnt and somehow frozen inside. The food was inedible. There was nothing going on and yet it was so bad. We won't set foot in it again.

We wanted to grab something to eat at lunchtime after a long drive. When we arrived at the restaurant and ordered, an employee said that they were almost out of meat and meat substitutes. Unfortunately, this is the worst Burger King branch we have ever experienced. In addition, you can only pay with the card at the terminals and only with cash at the checkout.

Better than a few months ago, new design and music can't be missed ☺️☝️🎶