BURGER KING Deutschland GmbH in Magdeburg

Very friendly staff and everything was perfect.

Unfriendly staff or shift supervisors

The food there was great, quick and delicious.

It's freezing cold in the dining room and the monitors with the order numbers are broken.

Such terrible service, you have to wait 30 minutes before you can order…

Debit cards never work at the drive-thru. It's outrageous that you have to drive all the way around for that.

Friendly and fast service, food is always delicious and fresh

Fast charging stations in front

Everything is awesome!! I could eat there every day, and the staff is great too. Seriously though, there have never been any problems here.

Tastes better than McDonald's. Prices could be a bit cheaper.

Cool group of people there and the food was top-notch as always.

Even with a pre-order, placed up to 15 minutes in advance, I discovered in the store that no one had checked that an order had been placed, and I only had a 10-minute window until my bus arrived. This happened when the store was almost empty! So, if this is the norm, I'll definitely choose to order twice from now on.

It used to be better. Cleanliness was so-so. Friendliness was okay. We were there again after a very long time. It was a disaster; they forgot half of what we needed. That's so annoying.

The food tasted absolutely disgusting, just awful.

The food is okay; it's fine for a quick meal now and then, but not for everyday use. It always takes a very long time to prepare and is usually only lukewarm by the time it's ready.

We waited over 30 minutes at the McDonald's drive-thru, even though it wasn't busy! Card payments weren't accepted. The lady was incredibly nice, but the wait time was unacceptable!

Whenever I'm there at lunchtime, there's only one checkout. The staff are always friendly, admirable considering the stress. Sometimes, though, I drive on as soon as I see it's full; my time slot isn't that long. Update 27/11/25 - by far the slowest Burger King I know - 25 minutes and nothing in sight, and everyone here is shaking their heads.

Disastrous! Waited 45 minutes for the food. Then it was all cold. They're completely overwhelmed. Less than three hours later you have a stomachache. Not recommended.

Waited 46 minutes for food even though the place was empty, then the food was cold too. I wonder who's responsible for this. That was the last time I'll ever go to that dump.

Waited 45 minutes for a 2-Whopper meal and it was still cold.

The food is always good, though sometimes there aren't enough fries in the cheese fries. The only major drawback is that they often forget at least one thing (especially when it's busy). Sometimes it's a portion of nuggets, sometimes a Whopper. Therefore, always double-check your order.

We waited over half an hour for our food, at the drive-thru you stand in line for half a workday, and inside I starved… Far too few staff.

Well, it could be better, but unfortunately it doesn't look that way. The burger meat was very dry. And there wasn't enough topping for the price. You'd need a really thick jacket to eat there because it was very cold in the restaurant.

Super great and friendly service

This isn't my first time at this branch, but every time I'm here, regardless of how busy it is or what time of day, the staff is completely overwhelmed, and you have to expect a wait of at least 20 minutes, by which time the food is usually already cold.

No staff present. The wait was over 30 minutes before the food was ready. It was a complete disappointment.

I took the kids to Burger King for the first time in years. We were incredibly disappointed. The restaurant was filthy, the floor was sticky, and the food was cold. They only had half the items you'd expect. All in all, it was really bad and, in some parts, downright disgusting. We definitely won't be going there again, and probably not to any other Burger King location either.

It's been impossible to pay by card for ages! Incredibly bad.

While we wait here, for at least 25 minutes according to the receipt, I'm taking the time to write something. There's complete chaos here. Except for one employee who's serving customers outside, everyone is just standing around aimlessly... it's a real spectacle. The food we ordered to eat in arrived in a bag. The two portions of lattice potatoes were scattered all over the inside. The two Whoppers were also cold and dry; you couldn't even swallow them without a Coke. Absolutely terrible!!! Skilled worker shortage or not. These are basic things. Perhaps the owner should make some adjustments here.

Card payments are not accepted at the drive-thru. When asked for improvements, the cashier repeatedly said, "I don't have to do anything here." Unfriendly and unclean.

Orders are sometimes incomplete, you are hardly understood at the drive-in, the best scenario was that there was a note at the announcement at the drive-in, no card payment possible, which was good to know after you couldn't get away...then several products are not available and only annoyed staff...it's getting worse and worse

The toilet was extremely dirty, but everything else was spotless 💪👍

Everything was perfect as always. The waiting times don't bother me.

Loud, annoying music, long waits. The lettuce on the burger was brown and tasted weird. And to top it all off, the cashier rummaged through my burger after I asked her about the lettuce.

I ordered online and received the delivery, but the most expensive item was missing. After consulting by phone, I was referred to the delivery company.

There are no small burgers because they've run out of buns. Plus, the ordering stations are broken. Better to go to McDonald's.

I actually really like Burger King, but this was truly the worst restaurant I've ever been to. The one-star rating can only be justified by the lady who took our order, as she was quite helpful. The negatives started as soon as we entered. Unfortunately, none of the four order terminals worked. We then went up to the counter to place our order. We had to wait a while, though, before we could. Unfortunately, when ordering, we had to change almost our entire order because many things were out of stock, such as round buns for the round burgers and a chocolate milkshake. I should note that we were there in the early afternoon. We then had to wait quite a while for our order to be placed. The employees seemed quite overwhelmed. Ultimately, it was a truly disappointing experience.

After three visits there, I can safely say that this BK branch is one of the worst I've ever visited. 1st visit: The self-service terminal keeps crashing during payment, and the line at the checkout is incredibly long. I waited 40 minutes for food. 2nd visit: The lady at the checkout yelled at everyone that she had no staff and that we should be prepared for it to take forever. I've rarely experienced such an unfriendly experience. 3rd visit: Order terminals disabled. Half the menu sold out, no beef burgers available, no small drinks, and no small burger buns left. I definitely won't be coming back.

-Prices too high. -Drive-thru hasn't been possible for what feels like half a year. -And I've had stomach problems every time...never again.

Great staff, but technical issues mean that one thing or another doesn't work. Could that be easily fixed?!

Actually, it's quite okay. I'm satisfied.

I hadn't expected things to get so bad. No debit card payments. The burgers were terrible, no sauces, no salad, burnt patties. The Coke was still sparkling. And so on and so forth. Absolutely never again. I had to wait forever at the drive-thru until I was served. Truly sad for how much money I spent. After all, it was over 37 euros.

Im waiting my order for 1.5 hour. this is the worst burger king ever

Cold fries and hamburgers Poor and slow service. I waited 30 minutes for my food.

Cold fries and burnt burger and then waited 30 minutes and the staff was completely overwhelmed and unfriendly

Very nice shop, all the employees are very friendly and I love your chili cheese nuggets💗✌🏼

We had to wait an hour for our food. Only half of the menu was available. The staff seemed completely overwhelmed, and I won't be visiting this place again. Maybe I'll visit another Burger King again, but definitely not this dump. I don't recommend it.

The food is okay, but what's annoying is that several times I was given the wrong takeaway package, or less than I ordered. The seats for waiting are in a terrible state. Should I sit down? No, better not.

Best Burger King I've ever been to, everyone come eat here

You haven't been able to pay by card at the drive-thru for months! The self-order machines are constantly broken. Something really needs to be done about this. 👎👎👎👎

Okay for a stop, but (similar to the BK in Bernburg), the term "fast" is misinterpreted here. Wait, wait, wait. One employee at the counter had obviously been doing their job for a while, while a second employee was standing next to them, overwhelmed. At least the kitchen was occupied, so it wasn't due to a lack of supplies. Ordering at the terminal wasn't possible; the process aborted before payment. Ordered at the counter, which wasn't so easy due to the language barrier (the employees speak English to each other, as they are of different nationalities). Ordered a drink without ice = came with ice. *lol* The Whopper patty was a bit dark, meaning it had been on the grill too long. And the salad didn't look so good anymore either... I still don't understand how BK Germany can keep such places alive.

I'm very surprised by the quality of the burgers! They're delicious and not as flimsy and thin as McDonald's!

Never been to such a bad Burger King! Customers are simply ignored. You can't order anything. Nobody cares.

When the food arrives exactly as ordered, it's delicious. Unfortunately, there are always problems when ordering takeout. Either something is missing or the customer is completely wrong.

Yes, three orders and already completely overwhelmed and half forgotten....

Waited 37 minutes for two crappy burgers, fries, and drinks. You guys are getting slower and slower! That's the end of the line for us.

Waited 15 minutes for my order....burger was cold...I was told the burgers are always cold...thank you

Ice cream maker broken, that's been happening to us all the time this summer, you guys have a problem.

Beautiful branch opens at 10, you drive there extra, pay 10 euros and then you get told there are no employees there, unfortunately we can't open, a real rip-off, get your shitty employees under control so that they come on time

Burger Party was way too small and dry. The staff was completely unfriendly. I wouldn't recommend it. But I still go there every time.

It is very clean and tasty here, positively surprised

It was great here we had a lot of fun

The staff were all completely unfriendly and overwhelmed. The food didn't taste good at all. The wait was incredibly long.

We arrived with a very large group. The food was ready very quickly despite the restaurant being full. The staff was extremely friendly, and we stayed until closing time. The friendly staff really made this a special Burger King. You usually only get that feeling from good restaurants. We'd love to go back.

Always delicious and friendly staff

Food great, ambience can be improved

The store is a disaster! First, they don't accept card payments, then they ask you in broken German to come inside, and to top it all off, I left after 20 minutes without ordering anything.

Friendly and quick service. It was very clean here; I'll be coming back again. 🥳

Fast and efficient food. Always happy to come back

The shift manager is a very customer-friendly person. Very personable, so it's nice to come into the store when she's here.

The food was good I chose the whopper and went outside the seat was crooked as was the table

The place is very clean and the staff so nice and friendly and fast

The food is delicious and service very good

Very nice service. Churros were added to the order upon request.

Food is sometimes a matter of luck, sometimes good, sometimes not so good.

Well, it's rare for me to give such a bad review, but this place desperately needs a change of management. I can't say anything negative about the food; it just tastes like Burger King... But when you drive there, your heart starts pounding... (It's often packed inside and the wait times are long... you rarely get fast there) When you drive to the drive-thru counter, you'll definitely get a bad mood... (If there's no... extra information after the greeting, Easter and Christmas must be on your day... including a leap year) There's always something going on!!! - Unfortunately, no drive-thru today because it's so busy - Cash only today - This or that not today - You can't be understood due to the usual language barriers) EC card payments haven't worked for almost a year... when you ask, you only get rude answers or a stupid comment... Hence this bad review

How many years has it been since card payments at the drive-thru didn't work? Two years? Three? That can't be right, folks. The last time I tried to eat there, the intercom didn't work either. The intercom box looks so worn out. But the main thing is to get charging stations for electric cars installed. They should have replaced the box, too. I actually prefer the food at BK, but because of these circumstances, I always end up at McDonald's. After the last annoyance, I won't even try there again. It's pointless.

Unfortunately, it was a very disappointing visit. We were completely forgotten about while our food was being prepared. Only after waiting for over 30 minutes did we ask for help – no apology, no explanation. Instead, we had to wait another 20 minutes. The process seemed completely disorganized; no one felt responsible. This is definitely not how you imagine a visit to Burger King to be.

Everyone should be given a second chance, but Burger King ruins them every time. We were there late in the evening. It was relatively quiet outside; four cars were waiting for their orders, and there were a few customers inside. So far, nothing unusual. Time passed after our order, and the customers who had ordered before and after us had already received their food. After 40 minutes, we asked. Then chaos erupted in the kitchen; two of the four employees searched for the error. We were then told that our number had supposedly already been called and no one had answered. But we stayed in the front area of the restaurant the whole time, so we should have heard it. While we were waiting for our food, four complaints about orders came in. The atmosphere suffered greatly as a result. In the end, we had a full tray after about 50 minutes. They call it a fast-food restaurant.

This store presents a rather sad picture overall. From the Windows 95 start-up screen you see when you're at the drive-thru counter, to the greeting, which doesn't say something like, "Welcome to Burger King," but rather cash only, no card payments, your order please! That's a real disgrace. I didn't go into the store myself, so I can't say much about it. The wait time was under 3 minutes for 3 items, which is okay.

I'd gladly give it a worse rating... but 1 hour and 3 minutes for a two-person meal... the staff is relaxed and would rather pack everything incorrectly three times and then throw it away: poor store management! Our one bag lay cold for half an hour. I was briefly in favor of demanding compensation. We also advised every passerby who arrived after us, 45 minutes later, to leave. Everyone thanked us.

An hour of waiting for the order? Are you kidding? Frankly a lot of requests on the monitor and the employees alike a slugs.

BURGER KING GERMANY GMBH Bernburg

Today, we were called an idiot at the drive-thru because they were out of various items, which is why we were there in the first place, and they refused to take the rest of our order. Furthermore, neither the display nor the debit card reader worked. I don't know what you have to "be able to do" there, but you should have a certain level of customer service in this job. That young man, however, should be fired. It might not satisfy my hunger, but it would still satisfy me inside.

Got food quickly, the cashier was also very nice and even distributed gummy bears and the classic crowns to big and small

Food was nice and warm and staff was really friendly

Everything was perfect food was nice quick the staff waa very friendly and knows theie job

There are only two people who actually work there; the other two just sit around in the back and watch. Among other things, the hot brownies they serve there aren't baked all the way through, so you're essentially eating raw batter!

“Very good food! Always fresh and tasty. The burgers are delicious, and the fries are crispy just the way I like. Great service and friendly staff. Highly recommended for a quick and satisfying meal!”

Tired of ordering from people and not from vending machines

The self-service terminals are the worst. Where's the customer service?

BK management is probably taking a summer break. Nothing works. Four ordering terminals – all broken. Ice cream machine? Broken! The store could also use some attention. Everything's pretty run down. A shame!

I have no idea what's wrong with you. I ordered long chicken, and I got a weird mix of long chili cheese and long chicken. On top was chicken, salad, chili cheese sauce, and jalapenos. It would be cool if you could coordinate next time what kind of burger you're putting together. The next day, two people got a stomachache and diarrhea for free.

Well, what can I say? It's a typical BK, in terms of the food and the look of the place. We stopped there while passing through and were satisfied. The food arrived relatively quickly, and the quality was good. If I get the cell phone number of the slightly taller lady behind the counter, I'll give it 6 stars 😛

Food was good and the service was very friendly, always happy to come back

Unfortunately, the waiting time was extremely long, 45 minutes for a burger with fries.

It was great. Just how I imagine a visit should be! I'd love to come back :)

Very friendly staff, everything was clean, and the burger was delicious. Ordering was quick – I'll be back.

Friendly, helpful staff Fast service Delicious food

For weeks, even months, I've been regularly trying my luck at the drive-thru. Each time, I was told, "Unfortunately, we're not enough employees, please come in." The first time, I went to a friendlier competitor. The second time, I went in with gritted teeth. Today, I had a feeling what was in store for me, and of course, I had to go in. But then, as a paying customer, I realized while waiting that someone else had the right to order at the drive-thru. Unfortunately, my tie broke, and I felt not only ripped off, but also like a second-class citizen. Of course, the lady at the counter couldn't help it, and I told her so and stayed calm. So I quickly called the shift manager. She definitely needs to be taught crisis management. Not only did she get louder and not let me finish, but I also heard, "If you don't like it, there's the door." Burger King Magdeburg, Salbker Chaussee NEVER AGAIN!!!