BURGER KING Deutschland GmbH in Magdeburg

There were times when everything was perfect. Orders were full and the wait time was acceptable. Now it's hardly any fun going there anymore. For example: When the chili cheese fries came out, I was absolutely thrilled. First, they reduced the cheese. But then there was suddenly a button on the terminal for more cheese, for more money, of course. Today I was horrified to find that there were only 5 (five) jalapenos left on the fries. When I asked the staff if they could maybe have a few more jalapenos, I was told that was the standard. Strange, the second portion had 9 jalapenos on it. Now I'm wondering, how many jalapenos is the standard? 5, 9, or maybe 15? Is there anyone who can explain this to me? I would be most grateful if the franchisee could try to explain it.

It's okay there. Not the prettiest BK. But you can eat citizens that fit.

Absolute disaster, takes far too long!

It's just a Burger King, but I'm satisfied and I've never been short of anything. However, the lady at the drive-thru counter (the "new" one, not the housekeeper :)) is awfully rude in her communication. German is her native language, but she always gets along better with the foreign speakers.

The service was very friendly. It was tidy, and ordering was quick. They're probably doing something about the negative reviews.

Completely unfriendly and always irritable. It takes forever to get your food in the "restaurant," even though it's not full.

Very bad service, the foreman or boss who calls herself has no idea how to run a business. 19 customers kept coming back and said four or five were missing and then she keeps filling up the customers. She chooses drinks alone without the customers, so a very bad LAN, I wouldn't recommend it at all. It used to be better years ago.

What a mess Burger King is. Coupon couldn't be scanned, no problem, quickly to the staff... who didn't even realize that someone was standing at the counter (mind you, the store was empty except for two customers [now I know why]. The only advantage of not being noticed or noticed was that at some point, they got the note saying "Card payment system broken, cash only." First of all, "nice try," because hardly anyone can track cash, shouldn't it be how pathetic it is to only have one scanner for a global franchise. Good afternoon, thanks for nothing.

You wait at least 30 minutes for a 2 person order, overwhelmed and understaffed staff, disaster not again

Waiting time hasn't been seen yet. Half an hour of waiting is nothing.

We waited 26 minutes. Far too long. The new burger, "Kebab Style Lover with Beef Patty," for €9.19, is a disappointment.

The place is absolutely filthy and filthy. Ordering takes forever, tables aren't cleared, trash is piled up everywhere, and you're actually apprehensive about taking anything.

The new kebab burger is really delicious with the garlic sauce that tastes like Knorr's...but I'm not allowed to kiss anyone afterward ;)

A 25-minute wait is unacceptable. Staff shortages notwithstanding. They put away dishes instead of serving the customers. Not recommended. The customer used to be king. A shame.

The food has always been good, though it's expectedly packed at peak times. But I've always been satisfied.

Verry gd place and people ara nice to people

No, unfortunately, I can't recommend it. The waiting time is considerably long for 6 burgers and a 20-piece chicken nuggets.

Everything's great. Mrs. Retzlaf is always so sweet, and with her, I never have to check if anything's missing. And it's always quick.

As long as the ice cream maker is broken, you could have simply bought a new one if it was really bad. You never get any ice there anyway.

❀꧁:💞:💞:꧂❀ 💞 Thank you 💞 ❀꧁:💞:💞:꧂❀

Everything was very nice, but the ice cream machine is broken :(

The usual beautiful and quiet ambience.

Really nice atmosphere and friendly staff.

Very friendly staff who keep calm even in stressful moments

Most unfriendly service at the counter that I have ever seen, I am being made stupid here

Takes a long time and gives you free chips if you give a 5 star rating

Sometimes the burgers are super delicious and the staff is friendly. The chili cheese nuggets are great.

This Burger King is very well-known. I would recommend the place because the staff is very friendly. The food here is delicious and fresh. The dining area, tables, and chairs were always clean and organized.

Update: This "fast-food restaurant" is absolutely terrible. Waiting 30 minutes for food with five customers is sad. Never again!!!

Excellent and delicious food and always great deals. As a family, we love going to the store. I have the utmost respect for the employees who work day and night in the kitchen or at the cash register. The store is always clean, and the employees are always very friendly. The convenient location always tempts me to stop and enjoy a delicious meal.

An absolute disgrace! Since the entire staff was replaced with foreign laborers (NO RACISM!!), it's not uncommon to have to wait half an hour for your food at this "fast food restaurant," regardless of whether it's full or empty. It's just annoying, since it takes so long every time.

Disaster! Toilets broken, we used the disabled restroom, but the door was broken. The table was sticky, and we had to wait 20 minutes for our food. So, we won't be going back here. Addendum: I don't think it's the staff's fault. They did try.

Oh yeah, this place has gotten so bad! The staff are completely overwhelmed and have virtually no German skills. I'm a migrant myself, but no, it's not that bad.

The staff are very polite and nice❤️

Not recommended for a fast-food restaurant with a wait time of almost 40 minutes. It wasn't even full.

Unfortunately, people ahead of me had already waited at least 45 minutes for their food. I ordered, and after a mere 35 minutes, I received my cold takeaway. While waiting, I noticed the unclean environment, but it was almost impossible to complain since the employees barely understand German. This was definitely the last time we went to Burger King on Neuen Sülzeweg, and we wasted almost €30 on cold food. Truly disappointing when you're looking forward to a Whopper and then get such a disgrace.

Hello, and thanks for nothing! I've been there three times in the last few weeks in Magdeburg North. Each time, the drive-thru is closed and the ice cream machine doesn't work. What do you actually offer? I'm kidding myself. Service is something else entirely, and if you can't do it, then don't offer it. What a disgrace...

No, the employees don't wear gloves when preparing food. Very disgusting

Delicious food, fast service, friendly staff, and a relaxed atmosphere—highly recommended!

We waited over half an hour for our food because there weren't enough staff and everyone who ordered takeaway got their orders first. Impossible!

Disaster! I had to wait 50 minutes for food, and that was in a fast-food restaurant. They even left things out of the kids' menu. How can you allow two employees to serve on a Sunday evening who, from the looks of it, lacked a plan or coordination?

The burger bun was cold, dry, and hard. The fries seemed to have been sitting for hours, and they tasted that way, too.

Tastes delicious when the coupons pop up

We ordered two burgers. We waited 25 minutes, even though no other customers had ordered. The employee who prepared the burgers wasn't wearing gloves or an apron. He prepared the burgers even though he was touching so many other things without washing his hands at least once. The burgers were cold. If you pay with an EC card, you don't get your money back immediately. It takes up to four weeks. The employee was rude.

I've been a regular guest here for years. I always liked the shift with all the ladies the best because they were the most relaxed, but everything always went smoothly. Recently there have been some major changes in the staff, which made the processes somewhat unreliable and there were occasionally longer waiting times. This has stabilized in the last month and the shifts are often similarly staffed again. During the last visit on April 28, 2025, the time between ordering and eating was just 6 minutes and there were no other products that were on display for an unnecessarily long time. There are other branches of Burger King and the Golden Seagull nearby, but I feel most at home in this one.

The burgers were warm and delicious, ordering was quick, the staff was very friendly, two game screens and a slide, but unfortunately, there's no room for changing diapers.

Very friendly staff also towards dogs on the outside terrace

A large parking lot, digital ordering kiosks, or traditional ordering at the counter. All this is no problem at this superb Burger King. The staff are friendly and helpful, and the restrooms are clean. I'd happily take a small detour off the A2 again so I could relax a bit.

Professional service. Food is up to standard. This is what every Bikej should be like.

Super fast food and friendly service 👍🏻

Great food and very friendly staff. Food was served quickly, relative to the number of customers.

Unfortunately, I had to correct my review. Currently, orders are being delivered more and more frequently, and the staff reacts irritably to complaints. The wait time is extremely long. I ordered at 11:33 PM, and as of 12:15 AM, the order is still not ready, and I'm still waiting.

Such a crappy place, I really advise EVERYONE to never order from there again. My dad and I were there today and ordered 6 burgers from the menu, but in the end 2 of the most expensive ones were missing. We really always check 2-3 times to make sure everything was in the burgers. We then went back in and informed one of the staff. Well, in the end we got the missing ones, everything felt frozen and we drove home in a terrible mood. Update: 10 minutes later, we got home and the nuggets we thought were these weird spicy cheese pops.

Terrible, endless waiting times, burgers totally sticky and dry, and totally dirty.

The food was terrible, someone filmed me eating, and passersby threw trash around. The slide was wet and not suitable for fat people.

Once and never again!!! Waiting time after ordering? Almost 45 minutes. A customer sitting next to me who had waited for over an hour told me, "That's completely normal here." Seriously?! The order slips were completely mixed up, so customers who ordered far behind us got their orders much first. It felt like every second order went wrong; either something was missing or the wrong product was packed. In retrospect, though, you could have guessed something was wrong. Almost all the seats were occupied, but only two! tables had their food. The atmosphere in this store was correspondingly abysmal. Just a quick note on cleanliness: Two large tables were flooded with piles of trash because the trash carts (where the general waste was supposed to go) were completely overflowing. I've never been so disappointed!

So it had nothing to do with being fast. The burgers were cold and the drinks were undrinkable. The worst Burger King I've ever experienced.

Waited 30 minutes for the order to be delivered, and the burger was already cold.

I just wanted a still water and a medium fries. It took as if I'd ordered a five-course meal. The highlight was the tiny fries for €4!!!! Calling this tiny fries "medium" is a joke! The employee was friendly and wanted to show me the difference between the small fries and the bag. The bag was exactly the same. Disappointing. Bottomless! €4 wasted.

There hasn't been any ice cream for months. WHY doesn't this finally get fixed?!?! You know what a disappointment this always is for the kids.

I just wanted to say that I was very pleased with my recent visit to Burger King. The food was great and the service was excellent. Thank you!

Freshly prepared and well-seasoned. The fries are perfectly crispy and nicely salted.

Friendly staff and fast service without long waits. We love going to this Burger King.

Fast, friendly, and everything was fine. :)

It's already empty here and you get served quickly.

Nice service, fast service, pleasantly clean

Friendly staff, short waiting times, clean restaurant

It's a shame there are more large M's than Burger King. I definitely like the food here better. :-) 😊👍

Very unfriendly and dirty staff. The entire floor is sticky because someone spilled something. Even after requests, the staff didn't remedy the problem. Your shoes stick to the floor. After returning my burger three times, it was finally warm...

Good food, highly recommended and a good atmosphere

Excellent service from the restaurant manager, even with a confusing order on a Friday evening. The staff were also hospitable and helpful despite the busy schedule.

Completely understaffed, it has nothing to do with fast food when you wait forever for a burger

Three people in front of us, the entire store was empty, the drive-thru was empty, and we waited 25 minutes for a menu. Absolute cheek.

no aircon. It's like eating a burger at Mordor

This Burger King always seems to be understaffed and seems to have a broken ice cream machine for milkshakes and ice cream every summer, that can't be a coincidence...🤨 I avoid it these days.

Great store, great service. Everything happens super quickly.

A very dirty and unfriendly branch. For example, the door handles to the terrace are sticky with dirt. Disgusting.

I occasionally go there for a bite to eat after the cinema. So far, I've never had much to complain about. When it's a bit busier, it takes a little longer. That's the case everywhere.

Friendly staff, food was OK. Unfortunately, no ice cream at the moment...

Everything worked out, as expected. The salesperson also explained the ordering terminal to me. It's also great that the charging station is right next door.

Very nice shop and friendly salespeople🤗

Fast, tasty, quiet, clean. Everything was good.

Best with worker always finished quickly

I was hungry. Really hungry. Not "I'll just eat an apple" hungry, but "I need meat, lots of meat" hungry. And then it arrived: the Big King XXL – a monument of meat, cheese, and that legendary King sauce, probably brewed by burger monks in a secret temple somewhere. Two juicy beef patties that feel like they're embracing you when you bite into them. The cheese melts on your tongue like a love letter, and the bun holds everything together like the glue of a well-functioning relationship. I'll tell you straight: If you don't love this burger, you probably don't have pets or never laugh at cat videos. The Big King XXL isn't just a burger – it's an experience. Thank you, Burger King, for this culinary XXL moment! Long live the King 👑

A royal feast – fried like a knight! I arrived as a hungry citizen – I left as a satiated king. The Whopper was so majestic, I briefly considered letting it take over the throne. The fries? Crispier than my weekend plans. And the Coke machine? Delivers more happiness than my Spotify algorithm. The cashier treated me like I'd just pulled an Excalibur – polite, fast, with a touch of burger magic. I don't know what they put in the bun, but it tastes of luck, wealth, and a hint of barbecue smoke. I'll be back. Probably too often. Long live Burger King! 👑🍔

What goes on in this store is a disaster. I go there often and have already written a complaint to BK with pictures of what's going on. Like how the floor isn't mopped, but flooded... then everything smells of cleaning products while the customers are eating... Then things are constantly being forgotten... oh, the customers... etc.

Lisa Freude is the best horse in the stable. So customer friendly and accommodating. I see talent in her that belongs at the top. One like no other.

Very friendly staff and a pleasant atmosphere

We've never waited this long at a fast-food restaurant. Everything moves in slow motion.

30 minutes waiting for 2 burgers and 2 coffees - principle: those who arrive later get served first...

We received our order an hour later, despite the fact that there weren't too many people in the establishment. We were hoping for a quick takeaway since we were on the road, but in the end we got an hour of waiting. Food: instead of a double cheeseburger with two bacons, I got a cheeseburger with one patty and one bacon. Had to go back to get a replacement. They changed it quickly and without any problems, but the burger was cold, the cheese didn't melt at all and there was only one bacon. The bacon was very undercooked, almost raw. I didn't go back a second time, but was very upset. I also want to add that the drinks were given with indecently broken lids, also had to be changed.

Recommendable place for tasty Burger.

How should one rate a restaurant like this? The staff were all very friendly. Unfortunately, the dining area was generally not clean. The floor was very dirty, especially in the corners, which looked like it hadn't been thoroughly cleaned in a long time. The food itself is okay, and it's great that they also offer vegetarian options. But the problem with garbage remains.

Good and fresh food. Fast service.

Super friendly team. Everything was a bit crazy, but they managed it super quickly on a holiday with lots of customers.

Saleswoman was nice and friendly and served us quickly

A very, very clean place, with very friendly service. The food was hot, the drinks were carbonated, but unfortunately, freestyle wasn't possible.

We always enjoy coming here. The restaurant always makes a good impression. It's clean, and the staff is always friendly and courteous. We rarely have to wait more than five minutes for our order. No matter what we order, it always tastes fresh and delicious. Thumbs up and 5 stars for the quick and delicious meals.

After shopping at the nearby mall, we and our kids were a little hungry, so we stopped at the nearby Burger King. The place looks clean and tidy. The tables were also clean—something I rarely see in fast-food restaurants. We placed our order directly with the friendly staff at the counter, and our food arrived on our tray less than five minutes later. The burgers and fries were fresh and delicious. We highly recommend this Burger King.

Unfortunately no Wutz Family figures as in the advertisement and other branches