McDonald's in Berlin

Very bad, very dirty. The chai latte was just coffee with cinnamon and milk. I've never had such bad chai at McDonald's. We had to wait 30 minutes for the apple turnovers!! Never again

Simply terrible, they're completely out of their depth. After 50 minutes, I asked where my food was, and the answer was, "It's not ready yet." I ordered four burgers. Unbelievable! They should train the employees there so they actually understand what their job entails.

Even if you ask where your food is after 50 minutes, you get the answer, "It's not ready yet." The employees urgently need training and treat customers better. I'm simply disappointed with this McDonald's. Maybe Burger King can do better.

One of the worst McDonald's branches I've ever been to... The first time I ordered two items, on the second visit I had to remind them that I was waiting for my food, and today I had to wait 20 minutes for a cheeseburger for €2.50... no one is giving me back that time... Mr. McDonald's, do yourself a favor and replace the entire staff, including the management, and just give up on the branch... This has nothing to do with fast food... Next time I'd rather drive longer and go straight to the competition... Unfortunately, it's terrible... 👎

I don't recommend this restaurant. Very long wait times, as external delivery services are given priority. We were there at 11 a.m., not at peak time, and waited 30 minutes for three burgers. I won't be visiting this restaurant in this chain again.

I made the mistake again and ordered from MC. Unreliable, and something was missing again, but I'm used to that. I hope they get it sorted and train their employees so that they actually read properly when an order comes in.

Service is still not great. People stand around chatting, and when you ask if you can pay, no one is there to help.

A lovely McDonald's, just like you know and love. Still, it's a shame that it's a damn 30 degrees in here and the monitor at the counter isn't working. Too bad :( Still, great food and nice people.

Not really, but I did it anyway. ;) Best regards

A McDonald's to be feared and a reflection of Berlin! Annoyed employees, long waits because delivery and the like as well as the drive-thru still had to be processed. We decided to eat in the restaurant. Big mistake. The air was too thick, the noise level correspondingly high, and the seats disgustingly dirty!!! The food was standard except for the McRib, which should probably be called McSauce. Everything was swimming in a mess of ketchup, and the bun was soggy. Even a cleaning wipe didn't help. McCafé was even occupied once... By the way, the Filet o' Fish got a quarter of cheese on it. Embarrassing! See the pictures! A McDonald's to break!

Drinks are always non-carbonated, something is always forgotten in the order and no one can eat the food, absolutely filthy, never again from this bottle.

I do not recommend it at all, you wait half an hour for a dirty meal, bread is hard, meat is dry, Sprite has black dots in it, fries are old, service unfriendly

Was fresh and hot and ready quickly

The food isn't as hot as it was a few years ago. Not as hot, and the side dishes are falling out. My second time at MC DRIVE already had a bad experience, as my order was incomplete each time. Last time, they even had three burgers 🍔 missing. Absolutely unacceptable. Communication is also very difficult, not to say bad, as hardly anyone speaks German.

I recommend it with some reservations. The food is generally good, but there's usually something missing from the order, sometimes the nuggets, sometimes the fries, etc. I always check now, and at least they restock if you point it out. Unfortunately, the staff aren't particularly friendly. The wait time is usually around 10 minutes, which I think is okay.

Unfortunately, it was a very disappointing experience. We ordered two iced lattes and received them without ice. When we politely pointed this out, we were immediately treated rudely, with the statement that we hadn't ordered them "with ice." A short time later, an employee brought the correct drinks, but with an extremely annoyed tone and the comment that we should "please be more careful about what we order." He then started arguing. Such behavior is completely inappropriate – customer service definitely looks different. It would be desirable for employees to receive better training in customer service – especially in terms of friendliness and service orientation.

I eat lunch here 3 to 5 times a week for work. The food is always fresh and prepared according to McDonald's standards, so you get exactly what you order, as you expect. The employees are mostly friendly, although (not all of them) they don't always work well together, but these days, turnover is high and language barriers are often a bit higher in this industry. The cleanliness of the tables is the only drawback to what is, overall, a pretty good McDonald's, along with the fact that during lecture periods at the neighboring HWR (University of Applied Sciences) there's quite a rush hour between 11:30 a.m. and 1:30 p.m., which can result in long waits.

After waiting 30 minutes and standing at the counter for 15 minutes without being asked if I needed anything, I had to approach an employee, only to be told that my bong wasn't authentic. The older gentleman also had no intention of processing my order as quickly as possible (2 chicken burgers and 1 chili cheese burger), so instead I had to wait another 12 minutes… absolutely disgusting.

Long waiting time and zero understanding + cold food

Waited 20min, food missing and cold foot. Rude staff and stinky restaurant.

Juice shop. The shop is empty and you still wait 30 minutes for the food

I was there with my children yesterday after the report card distribution! The order and delivery to the table went smoothly, but then things got a bit strange! The salad toppings were missing, the hamburger was just a bun with meat and meat... sauce, and the rest were completely missing. On top of that, the organic apple slices were forgotten... what a shame... At least the staff corrected the mistake without hesitation... that's not what good service looks like 🥺

If you have a lot of time and have been sitting in your car for a long time, this is the place for you! They stand here just as long. I can't say anything about the food; it got too much for me. I drove on. Update 07.06.2023 I've been standing there for 15 minutes again. At the drive-thru. Three cars in front of me and nothing's happening. It's annoying, I can't go forward or back. And now it's not overly busy!! It's disgusting... 24.07.2025 A lot of overwhelmed employees. It takes forever despite all the people here. It seems haphazard. Strangely, more food goes out to Uber Eats and the like than to the rest of the crowd 😂. I'll just try to keep a sense of humor.

Not recommended, a complete disaster. Waiting times of 30 minutes to an hour, repeatedly. Then something was forgotten or the food was cold. It's better to continue driving along the B1 to Mahlsdorf. Much better. The store is cold, dirty, and unpleasant.

Completely overwhelmed. They run around like a bunch of chickens, they don't get anything baked (or fried), and they wait an hour for their food.

Wonderful dining atmosphere. Fantastic ambiance.

I ordered food today and the entire contents of my order were incorrect. I called immediately, but they put me aside and hung up. After several attempts, they said they would sort it out with Lieferando, and 15 minutes later, I still haven't received a reply. I paid for it and there's no decent solution from their side. This rude and incompetent woman on the phone can't seem to keep track of everything despite being overcrowded. I'm extremely disappointed, and then I've been forgotten and left sitting for 40 minutes.

Creepy. I came in and we wanted to eat there. The tables were dirty, and there were food scraps all over the floor. The upstairs restrooms were locked. Only the disabled restroom was available, and it was also very dirty. I went to the staff and wanted to question this, and then I saw the staff's work area. It was also dirty, and there were food scraps everywhere. Truly unappetizing.

Ordered today through Wolt and simply left out all the sauces, even the ones I paid extra for. It's really not that difficult to just put everything in a bag. Fries without anything are really great.

I ordered a double chicken burger and got a cheeseburger

Actually, zero stars – if only they could! Incorrect delivery, missing products, everything mixed up – and then, on top of that, disrespectful treatment of the delivery drivers. Instead of apologizing, one employee simply said: "Then they can all just leave." What kind of attitude is that? This branch is completely overwhelmed, disorganized, and simply unacceptable. McDonald's should seriously ask itself how much longer it intends to continue to be responsible for this.

A lot of money for a small burger. Not only was everything better back then, but the burgers were definitely bigger and cheaper. I'd say try the competition or even the real restaurant.

*Update Nothing has improved to date... 25 minutes waiting for 4 burgers, 2 fries, and 2 drinks. You can't expect your customers to put up with that. ------------------------------------------------ One of the most poorly organized McDonald's there is. We often get takeout or eat in here, and the wait times are getting worse and worse... Whether in the car or at the counter, you have to wait forever for the food to be ready. After the change to the ordering system, the process has gotten worse and worse. It is highly recommended to check the items received. Something is often missing. I understand that it can take a little longer during rush hour, but we had to wait 30 minutes for 4 McFlurrys and saw 6 different people making ice cream at the machine, which makes me doubt the organization.

It was a relatively dirty Friday evening. It took over 30 minutes for me to receive my order, and I had to proactively make myself known.

Horrible, we waited for our order for 40 minutes, after our order about twenty people came out with their orders, they said they can’t do anything, I don’t recommend it

This McDonald's is by far the slowest and most disorganized branch I know. Even for the simplest orders, you can expect to wait at least half an hour. And even then, the contents are faulty. The constantly changing employees in the branch confirmed this. A tip for everyone: if you have the opportunity, just find another branch.

They took a very long time to deliver the order! Waiting for more than 40 minutes. Disgusting. The order was not delivered. They took the money.

Sometimes I wonder if the employees at McDonald's can even read. They're always missing something. Processing an order isn't that difficult, is it? Any idiot can do it.

Dirty, absolutely filthy! Cleanliness and hygiene are foreign concepts here. The food racks are full, the tables are covered in mess (ALL OF THEM). The floor is dirty and sticky everywhere. Orders weren't taken correctly. Stay away from the burgers with chicken on them. The bread is rotten and the chicken is anything but fresh 🤢🤢🤢 Congratulations, anyone who eats here is going to end up with food poisoning.

Last time they forgot a burger, and this time they forgot all my sauces, even though I was supposed to get four! Of course, I only noticed after I left. I'm very dissatisfied! Always check your order when you're there!

I ordered from there through a delivery service. This is the second time my order hasn't arrived. When I called, they told me there was nothing they could do; the driver had run out of products. I'm still waiting for my food today. I'll never order from there again; this will be the last time. Such a crappy branch.

We often go there after midnight during the week. It often happens that something is missing from our order of about four meals. Once we didn't get any sauces, another time there was a fries missing. I even had to request toys for my Happy Meal once. Today, both cheeseburgers were missing from the McSmart meal. That's pretty bad. Otherwise, everything's fine, it always tastes good, but you really have to dissect your order and double-check everything.

Honestly, this McDonald's is a disgrace. Unfortunately, we were there on June 29th (Sunday) around 4 p.m. We placed our order at the touch counter and opted for table delivery. After waiting over 30 minutes in the non-air-conditioned store, I'd had enough. I went up to the counter and saw my order number sitting next to several other orders. The burgers were lukewarm by then. They supposedly expected me to be understanding because they were so busy. NO, I wasn't. The store is filthy...the restrooms are a complete disaster. The store manager has absolutely no control over his team or his store. I will never visit this stupid McDonald's store again.

Everyone was completely overwhelmed, the tables were dirty, and the return carts were overflowing. The staff gossiped behind customers' backs just because they complained about something they made a mistake. It's just stupid that you talk so loudly in front of other customers that they hear it, and you hear it together and find out. If you go there, take the food with you, but check the food.

Completely overwhelmed. Staff don't know what they're doing.

The staff are catastrophic, they don't care whether they give you your bags or not and they are also unfriendly.

Summer starts, and you can't get any ice cream or shakes anymore! Very poor service

A complete disaster, it's empty and it takes 45 minutes for 3 ice creams at the McDrive, that's not okay, sorry, it's still bad, I was back here 3 years later, dirty inside, not nice anymore, probably the new normal!!

Ordering took forever for a fast food restaurant. The fries were micro-small, and many of them were very short pieces. That was almost disappointing.

Great service. Fast processing. Fresh goods.

wors mc donalds, they are not fast food, they are slow food, like 15 min waiting on drive when i was on window

Disrespectful. I bought food from them for myself and my friends, and the menus included four sauces. I didn't get a single one in the bags. Such a disgrace.

It's a terribly long wait, it's not tasty!!!

Overall, it's OK. I ordered the M and got a big Tasty Bacon.

So I won't be ordering from there again. Two or three times I've had something missing, and today was the worst: no sauce for what I wanted, no napkin, and the burger looks awful! It's never been like this at Mc's when I've ordered, even when it came by bike!

Food as usual, but unfortunately a few weaknesses: In the evening, when the store was almost empty, I waited about 30 minutes for nuggets and a shake, which ended up being completely warm and watery. The restrooms are upstairs, and unfortunately, the entire upper floor smells like that. Not particularly pleasant. Cleanliness and flow urgently need to be improved.

McCafé is now down to normal service. What a shame.

The branch is in high demand, so they can't keep up with certain things, like keeping tables clean. Unfortunately, the food wasn't very hot. But for €10 per person, that should be manageable. Other fast food chains can manage that, too.

We occasionally come here for an appointment. The service has always been friendly and customer-oriented. One day, the grill was broken. They could have announced this at the entrance—it's sometimes a bit difficult with children—but we got an ice cream instead.

The worst crap, the Pakistani branch manager is as incompetent as someone who lost his job because of paperwork for Labo. You're the lowest of the low, shame on yourselves. He's selling me Father's Day codes from his phone because ours supposedly don't work, for one euro more.

Typical McDonald's, really clean and everything as usual 👍

Just a parking fine of €45!!! Even though I ordered new food the whole time... sitting there longer to work is not tolerated, and the restrooms are as dirty as a train station.

I ordered ice cream and it was half empty. And friendly staff and

There was no milkshake and the fries were really not good

Report from Sunday, May 18, 2025, from 7:50 p.m. to 9:03 p.m., branch at Alt-Friedrichsfelde 61, Berlin (The author is not Aaron, but his father, Dr. Sascha Zilliges.) Dear readers, Fast food with a difference! We finished our order (No. 223) at the vending machine with a receipt time of 8:04 p.m. The order was for takeout. While waiting across from the counter, we noticed that the monitors were playing short videos at best, but not displaying any information about the status of the individual order numbers. Our host (Goldenes M Gastro GmbH) had a seemingly international team on hand. Work was carried out – but rather true to the motto: "Always calm and dignified; what doesn't get finished – stays put." At 8:15 p.m., I noticed that a customer with order number 220 had placed her order at 7:55 p.m. After another 20 minutes, we started talking. We'd noticed that the right side of the counter was besieged or waited on by employees from various delivery services. Things weren't moving particularly quickly there, but at least something was happening. We couldn't see how the drive-up customers were doing. Takeout orders and the preparation of trays for customers at tables in the store weren't making any progress. Some customers had had enough and went straight to the counter to confirm their order. Around 8:50 p.m. (after waiting forty-five minutes), I also approached an employee: A chat with the store manager wouldn't be a bad idea. And they could gladly reimburse us for the order. Without a word, a long-braided little fairy from the Golden M took my receipt and began packing our order. This one employee seemed to be the only one who still felt any sort of responsibility for customer orders. About ten minutes earlier, she had called out order 222 and placed it on the counter. However, no one else came for this delivery. A waiting gentleman, who had been talking to me five minutes earlier, left the establishment silently. (He had only had a small order.) Just as our food arrived, my eyes fell on one of the trays that had been prepared for customers at one of the tables: The ice cream had melted in three paper cups. The caramel sauce still looked quite good, though. When I checked to see if everything was complete, a Fanta was unfortunately missing. Since there was no one else at the counter (apart from the customers), I took the appropriate cup from order 222, which was still waiting to be picked up. Unfortunately, it contained Coke, as it turned out later. When the door of the McDonald's restaurant closed behind us, it was 9:03 p.m. So we hadn't even waited an hour.

Very bad service. I ordered on site using the app and the app offered three types of free glasses. In the restaurant, I was told very angrily that we had none left, which was really bad service. If they are overwhelmed with work, they still have to be polite and not aggressively tell me there are no more glasses. The sad thing is that the owner doesn't care what's going on.

This is the second time something was forgotten in the order. We called immediately and informed them, but they simply said it would be delivered later and hung up. After an hour of waiting, the missing menu still hadn't arrived, and it cost so much. We won't order from there again. I hope I get my money back.

Tables weren't very clean. Staff was so-so!

It seems like something gets forgotten with every order, and it seems like no one speaks German anymore. We were in a hurry yesterday and unfortunately didn't check the bag again. And of course, the child's Happy Meal was missing.

Food took forever, burger cold, shake warm, and the place was mega germy, tablet cart full,

Something is always missing and the Indian employee wasn't friendly when I asked him about it!!!!!

McDonald's like any other. The menu is the same, the ordering method is the same, the taste is the same, the standard of service is the same as in any other McDonald's. You've seen one, you've seen them all.

The toilets are simply a disaster! I don't understand why they even clean them 🧹 The floor is sticky too. Hopefully the kitchen looks better!

I love McDonald's, but I probably won't go to that one again. I have never seen such an employee there. Two young gentlemen stood in front of us, otherwise it was pretty empty. One of the two said that the burger he just got was cold. Then the employee was very rude: it can't be. Him: It's so cold, the cheese hasn't even melted. Then she said: Let's see how fresh it is. He was completely perplexed and just muttered to his friend whether she was kidding him. She: "Now you want something new, right? He: no - and the two left the branch shaking their heads. When a colleague apparently asked the nice lady about it, she said: Sorry, I was stressed (with four customers, two of whom had already gotten everything). End of the story: our burger wasn't fresh because the cheese was melted ;-) (I hope you understand the joke behind it)

The staff is either overwhelmed or deeply relaxed, everything takes forever, there's hardly anything going on and we wait 30 minutes for 2 ice creams. That doesn't work!!!

Was here for the second time and only ordered a cappuccino. Waiting times of 20 minutes both times, even 25 minutes the second time. Pure catastrophe and excessive demands on the employees. Thanks for nothing.

We had to wait a very long time. The burger was cold and put together like a salad in a box. Not tasty

If we leave orders, he doesn't answer the phone and when he does, he answers and talks, ignores us and doesn't want to take the order and is very unfriendly

Never here again, after 45 minutes I asked when I would finally get my order. No answer. Catastrophe.

The waiting time is incredibly long. I had to wait about 45 minutes for a small order today!! Incredibly bad department.

It was pretty dirty today and my wrap was assembled incorrectly, the actual contents were in the package and the wheat tortilla was empty

I like to come here and eat with my children, everything is delicious

Displays failed again. Completely disorganized in the kitchen, so that waiting times and order of service leave a lot to be desired. McDonalds is finally hiring people who have learned service or is teaching them.

Ordered food at 10:40 p.m. on April 30, 2025 and waited 40 minutes. Fries were limp, burgers were carelessly slapped in. All you hear from the kitchen are complaints about “we all got a lot of money today”, and there wasn’t even an apology/compensation for the waiting time.

If you’re lucky you will get tasty burger in a clean restaurant with friendly service

Well, I ate at the better MC, here I got cold food and waited a long time. The only plus was space to sit.

They deserve not even 1 star.. the worst way to waste your money possible, rude customer service dirty food and they lied they gave didn’t give my kid the toy for happy meal. when my kid insisted Minecraft whatever thing on Menü and they said the season is over to my kid. Pure lie. Also forgot my food in the bag, and they just told me to come back when I was 15mins drive away after purchased drive through. So I gave up. Customers there stared us in a weird way, all the way down worst possible experience in Berlin. Just go somewhere else to give you real food and human service.

Not only was the burger being carelessly wiped back and forth while it was busy, but the burger was thrown into the box despite there being fewer guests. The sight was more like a massacre than a meal you would want to eat. The only toilet available for use was the disabled toilet, but that was more of a test of courage than a relief. All in all, you don't need it.

I'm very sorry. But I've never met anyone who smelled so bad. I couldn't eat anymore. The branch manager was informed but it didn't help. Bye bye McDonald's. I can't believe that the food was prepared so cleanly by such employees.

Unfortunately, the restaurant is very unclean and I would like it to be more clean here

The ones with workers are disrespectful and rude no matter what you ask, the ones that say we don't know

Why does the Service category even exist? There is no service... now there are machines... and everyone stares and acts like they don't understand anything...

I would like to express my dissatisfaction with an experience I had when ordering breakfast using the ordering machine in your branch. Today at 10:30 a.m. I ordered a breakfast menu from the machine. After I completed the order and went to the checkout, I was informed by the employee that breakfast was no longer being prepared because breakfast time had already passed. If breakfast is no longer offered after 10:30 a.m., why is there no clear notice on the machine indicating the exact time until which breakfast can be ordered? As a customer, I assume that if I can complete an order successfully, it will actually be prepared. I was very disappointed and upset by this experience and hope that you will take this issue seriously and take appropriate action to prevent this from happening again in the future.

Terrible place, waited for 1 hour in the drive in and would not speak English, do not recommend them.

The coupon in the app didn't work, but another child got it? How does something like that work?

I ordered a big Mac for over 7 Euros and i felt I got scammed. Big Mac is not big at all, it's really small and has nothing to do with a Big Size burger at all. Nearby MC Donalds there is a nice Döner Shop. You get about half a kilo sandwich with meat and salad and sauce for 6 Euros. Don't be stupid and burn your money .

Waiting half an hour for two burgers is simply not possible

The restaurant is often dirty. It takes a long time and the prices are more expensive compared to other McD. There are no more straws either.

the food is ok, but I found mold on the bread and in the meat!!!

I've been waiting since 7:30 p.m. It's 8:01 p.m. It's still not because everyone only has to wait 5 minutes, maybe 1 hour