McDonald's in Berlin

Ordered for delivery, took super long in the middle of the week. On top of that, one item was missing.

Ordered on site on November 3rd, 2024 at 12:00 a.m. Unfortunately, the visit to this branch was negative. The team on site behaved disrespectfully and shouted loudly, which left an unpleasant impression. In addition, there seemed to be little care in handling the food. My burger was so overloaded with sauce that it was inedible. It was impossible to determine whether this was an oversight, but the result was disappointing. Customers who order here should definitely keep the receipt in order to be able to provide evidence of possible complaints later.

1 star is still too much but there seems to be no other way to give a rating. 1. The food was cold 2. Staff (which was actually enough) Is completely overwhelmed and walks around the area in a confused manner 3. Nothing has been cleared away on the upper floor for hours. Everything was on the tables because there was no more room in the cart. 4. We had to wait over 30 minutes for the food

Service has gotten better recently. Speed ​​and quality match.

Sorry, but no, ordered twice and felt twice, which was the last time I ordered 3 children's menus and neither drinks nor apple bags nor toys were missing and then you can't even get them

After being stuck in the mcdrive for three quarters of an hour, we lost the desire to eat. No info, no apology. No go!

It's terrible, there are simply no words... Not only did they wait 35 minutes for the order, it also disappeared from the waiting list... I asked to collect the order by receipt, they collected it for us, but some items were missing... no one speaks German, Nina speaks English.... Everyone just nods their head and nothing happens. In short, it's tough!!!! Don't go here!!!!!!!! Never!!!

Horrible experience for the 2nd time. The food service is terrible. Waited for 40 mins and then observed the order number disappeared from the counter display. After getting our food, we found mistakes. Then had to ask for making corrections.

We go there with our daughter because it's close to home, but this is the worst McDonald's we visit. Terrible service, tables always dirty. Everything is not very hygienic. Orders are almost always wrong. Too few employees for such a large number of orders.

Tables always, but really always very dirty!!! Not nice...

The breakfast, which is supposed to be freshly baked, is ice cold! And anything but delicious

Unfortunately, something is often forgotten. Food is squeezed into the bag.

I wanted to give McDonald's another chance but it just didn't make sense. App Coupons is not working properly. Order or parts of the order are forgotten every time. Add to that the price of pork and I'd rather go out to eat.

I wouldn't give out stars if this were possible. Place your order Saturday 11/23/24 at 12:28 a.m. 1 burger and an ice cream. Took all of 20 minutes. Because the cashier was overwhelmed with the orders and the shift manager was overwhelmed with everything. Burger cold and ice cream warm. So we recommend that you do some training to clarify the situation and process an order. Because if 3 are done at the same time, nothing can happen.

I was absolutely disappointed with my visit to this McDonald's. The entire store was incredibly dirty - every table was full of leftover food and trash, and no one seemed to care. We had to wait a full two hours for our food, which is simply unacceptable in a fast food restaurant. The store manager was also extremely rude and not helpful at all, and the employees seemed completely unmotivated and uninterested. The toilets? An absolute nightmare. They were disgusting, like no one had cleaned there for weeks. There was no toilet paper, no soap and of course no napkins, neither on the tables nor at the service station. The trays of leftover food were piled up there as if it were a garbage dump. This was by far my worst McDonald's experience and I definitely won't be returning. Something urgently needs to be done here - from hygiene to service, nothing is right here!

very bad McDonald's the employees just talk instead of working when you want to pay at the checkout the employees just walk past and only after 10 minutes there is a reaction not recommended the food arrived cold The small store manager approaches customers aggressively

Small, fine McDonald's. Conveniently located on the major arterial road to the east. With McDrive.

Chocolate shake tastes like a vanilla shake. Toilets stink and we waited 15 minutes for our ice cream.

Unfortunately the fries aren't as nice anymore, they weren't crispy Toilet very dirty, no towel paper. Tables weren't really clean

Sad McDonalds. You always wait forever for your order, no matter how many people are standing around in the kitchen. Clearly overwhelmed staff.

It was okay. Quite full, but useful for a break.

Dirty as hell and you wait half an hour for your order (only had two things)

The food is delicious and the burgers are carefully prepared. But the atmosphere... There are no hand towels in the men's room. It is not possible to order with delivery to the table. Long wait. Despite the fact that our order was ready, it was not given to us until 2 more orders were prepared. Only then we were visited by ours. Although the girl was not busy to give the order. And we waited in front of her and she saw us. One unit for service!

Bad service, very long waiting time for the food to arrive. Caution!! Parking lot surveillance with license plate recognition. Can be really expensive.

One of the worst McDonald's! Always full of Lieferando and Uber Eats drivers, staff overwhelmed, slow. You sometimes wait 30 minutes for your order in the restaurant.

We were there with two children and everything in itself was great. The burgers were hot and everything was prepared quickly. The fries are nice and crispy. The staff were very friendly, but table service was stopped because it was said to be too crowded. All in all, good McDonald's.

Worst McDonald's in Berlin. I have had errors in my order every time in the past. Finally today I received a hamburger after ordering a double cheeseburger. I will no longer visit this branch.

Unfortunately, it often happens that parts of the order are missing or are issued incorrectly. We ordered a coupon menu with Big Tasty (without onions) and chicken nuggets. The burger had a lot of onions in it and the nuggets were missing, so I could only eat the fries. Unfortunately, we were already home when we noticed it. You should definitely check your order here. Not recommended during rush hour as you always have to wait a long time.

Truly one of the worst branches I have ever visited. Completely overwhelmed staff, dirty, items ordered are often missing, long waiting times, etc. ... Never again!!

Horrible, MC Drive is a mess, pre-order in the app, wait forever and half of it is missing, poorly sorted in the bag and everything falls out in a mess. It wasn't the first, second or third time like this, so now the worst rating possible.!!!!

I just ordered food on site and had to wait about 20 minutes for our food. In my opinion, too few staff at rush hour, best of all 0 stars for ambience and service. Tables covered in front of the entrance. Garbage can brim full

Very unfriendly, doesn't understand German at all You can't even order

09.10.24 9:30: We wanted to order in the drive in, but the employee couldn't hear us acoustically. We suggested driving up to her window, but the only response was “oh no,” the window was closed, there was no one at the window

McDonald's just :) Pretty much everyone knows it and the only difference is in the staff and location :)

It was quick and everything I ordered was there.

Too long waiting time... Other branches do this better. Fries weren't appetizing either.

We go to MC' Donalds once a week. We went to this branch three times in September. From now on we will avoid it because ordering takes at least 25 minutes each time, extremely full, stressed employees, the carts were not even emptied inside or outside (we stayed 1 hour and... 20min.. annoyed customers, we often argued because we noticed that in every two orders something was missing or wrong (ours too, of course). Very uncontrolled and chaotic there, hats off to the employees who are still putting up with it.

Unfortunately completely unprofessional. Orders have often been completely wrong. Plant bases nuggets instead of spicy nuggets Oda completely wrong set of dips. At the restaurant it is always necessary to check your own order again because the employees are unfortunately unable to do so.

Oh, the classic: a visit to McDonald’s with the kids! You still know it from your own childhood, and somehow the whole thing still has its charm. It's a highlight for the little ones anyway, and let's be honest, you can treat yourself to it every now and then. It was really crowded, but surprisingly everything went pretty quickly - I was expecting more chaos. The table service is a nice bonus, but the food was just what you would expect. Not a big wow, but solid McDonald's quality. But what really irritated me was the back area. It's not exactly inviting! Too bright, too cold and everything is so open – it feels more like a canteen than a cozy fast food stop. Makes you wonder who planned this? A little more love in the design wouldn't hurt. But well, in the end it's usually the food that counts - and the burgers were once again well received by the kids!

Waiting 20 minutes for his order in the restaurant, no longer has any taste of fast food!

Disgusting! The floor dirty. Fries, receipts, shoe prints, everything greasy. The floor behind the counter was dirty, the tiles were cracked. The cushions to lean on: greasy. Waiting time: 14 minutes for 1 burger and 1 coffee. Including ordering takes just under 20 minutes. The latte macchiato tastes burnt. Just bitter. Inedible. I threw it away. The concept with the pickup counter is so impersonal. Not a word, not a smile. They call out your number in broken German and turn around. Lidl is better there. I was really annoyed that I stopped there for the money. Next time I'd prefer Burger Me for the same money. But the burger tasted good.

One of the weakest McDonald's in recent times. Disorganized, slow, cold food long wait. That needs to be checked.

Actually not worth a star, sometimes no "welcome to McDonald's, please order" at the drive in but only a blunt "Hello" then the poor communication that these employees have there and then the waiting time and the work of the employees waiting for "fast food "It's not normal, I'm happy for 3 happy meals and 2 double cheese burgers when there are 2-3 cars in front of me for 25-30 minutes. To wait, you have to drive up and wait for us to order and not pick up and then the big thing comes: EITHER YOU FEEL HALF FORGOTTEN WHEN ORDERING, OR THE WRONG SAUCES OR NO SAUCES AT ALL, OR THE BURGERS YOU GET ARE ALREADY 30MIN OR LONGER. IT'S ONLY FRESH WHEN IT'S MADE ON REQUEST, SO THE OLD TRICK ALWAYS ORDER WITHOUT THE CUCUMBER IF YOU REALLY WANT IT TO BE FRESH THEN MAKE IT NEW BUT YOU WILL WAIT EVEN LONGER. Recently at the drive in 2 coupons activated once €6.99 and once €3, a total of €9.99 plus a cheeseburger for free with my points because it was my bonus, I was supposed to pay almost €13 and had to explain to them and work out why I was right with 9.99 € and while I was waiting I had an unpleasant discussion with two employees who insisted that I have to pay more. In the end, my right was confirmed without explanations from the employees, another time my bill was almost 27 euros, I paid by card and had to drive up to wait again and someone came out and said I had to pay my bill again because the process was canceled Despite confirmation that everything worked on the device's display, there was also a huge discussion and I was only believed when I showed over the phone that this would also be debited via my bank app and was reserved. Always be careful and do the math otherwise you'll just get the wrong thing there or nothing or you'll pay too much or twice and then you'll get citizens that are warm with a hard edge and such dried cheese that either the paper or the burger tears when you open it, oh and Forgetting the rösti with the big Rösti is also a great achievement 😂

Absolute catastrophe and health hazard! As always, I ordered via the app, got in and waited. As customers who ordered after me at the terminal and received similar goods and I had already waited 20 minutes, I asked. Problem 1: The employee lies to me. She says my order is not in the system and we have to redo it. She then shows me a piece of paper with my order number on it to ask me if that is it. Yes, it was her. Problem 2: When I checked the temperature of the food because I had been standing in the store for 20 minutes, I noticed that the burger was no longer warm. Not even lukewarm anymore. The employee said that was normal. Problem 3: The employee called the shift manager. He also said that this was normal and when asked that he please get a thermometer to check the temperature, he said: "We don't need to check that. McDonalds has high standards. That's all right. That's just valid for chicken." When I explained to him about the food hygiene regulations that there are DIN standards for the processing and serving of food, especially meat, his answer was that they check the temperature when refrigerating in the morning and other things from their procedures that don't apply to my burger make warmer. He offered to make me a new one, but after 30 minutes in the store my patience was exhausted and I wanted my money back. Problem 4: The shift manager didn't give me enough money. Even when I asked if that was correct, he assured me again. When I got home from the email in the invoice I realized that it wasn't correct. Now I was allowed to drive to the branch a second time so I couldn't get any food. The Lieferand/Wolt/Uber drivers also complained while I was there that they had already been waiting 20 minutes and actually had to move on. It's a complete disgrace that I have to discuss whether it's okay when it comes to cold dishes. In this price category, I assume that the food I receive is at least warm (hot isn't even that important). Then at the end discussing with an incompetent shift manager about the fact that it is a no-go to serve such food makes me never want to set foot in this branch again. I will also report this to the health department, because it is unacceptable how boldly the employees try to give out unsafe food to customers for expensive money.

Very slow and rude service Kitchen staff without gloves and hair cover

Nuggets were dry and old. Had to be replaced once. Fries were also old and dry. Were thrown away because no one wanted to go back down to replace them. All the tables were dirty, as were the seats. We cleaned it ourselves. There was no air conditioning inside and it was very hot. Now I understand why the ratings here are so low. I can imagine that this is all due to a lack of staff, but then the shop should close earlier!

Yvonne found it funny. But it was a bit more relaxed without the apple turnover.

Toilet without light for men and women

Recently there was a hair in the food. Hardly anyone works there anymore who speaks German. And I'm not exaggerating. All sorts of things are said behind the counter. Just no German, which makes communication difficult if you have any problems. On our last visit there, the colleague at the counter who put together the menus was extremely slow and unmotivated. I used to enjoy eating there. Not anymore. The store lost us as customers.

I don't know what's worse, the extraordinarily long wait even when there are almost no customers, or the fact that they never turn on the air conditioning and it looks like a sauna.

Today, Thursday, 9 p.m. Orders disappear from the display board. Several guests complain and sometimes become aggressive. The employees seem helpless and desperate. Completely overwhelmed. We left again after 15 minutes. Without food.

It takes a long time to get the order ready, the employees work at a very slow pace and seem extremely disorganized. To do this, you must definitely check the order for completeness. In addition, the parking lot is now managed by “FairParken”, and the employees seem to be waiting for you to forget your parking disc. We will avoid this branch now.

I can only agree with the negative reviews. Pre-ordered something via the app. We were then asked to pull over to the right side, which we did (without hindering others). When the food was brought out after about 10 minutes, the friendly salesman shouted at the whole parking lot and then kindly handed the bags over to us with the words he "wouldn't be paid per km". Extra requests were ignored and missing products were simply exchanged for something else.

I eat lunch here 3 to 5 times a week for work reasons. The food is actually always fresh and prepared according to McDonald's standards, so you get exactly what you order as you expect. The employees are mostly friendly, although not always well-coordinated (not all of them), but these days the fluctuation is high and the language barriers are often a bit higher in the industry. The cleanliness of the tables is, apart from the fact that during lecture times at the neighboring HWR there is quite a rush hour between 11:30 a.m. and 1:30 p.m., which can cause long waiting times, the only drawback to an overall pretty good McDonald's.

This is the worst McDonald's I've ever been to, the service is really terrible, the workers prepare without gloves, I ordered to go, in the end I arrived and waited 20 minutes for my order, and I ordered immediately to go, in the end they did it not to go but to the cafe , after that we asked for a package, they gave it, we started folding and one of the burgers just fell out of the package so it was not packed, they then didn’t want to give us a new burger, my boyfriend said that according to their rules they should give out a new one, one of The waitresses snatched the tray, threw it away and said move away from the counter and wait there, in short, I don’t recommend going to this McDonald’s.

Berlin exit street Friendly, very tidy, quick service, actually always clean (much better than branches in pedestrian zones), including coffee and a mini children's playground. Outdoor seating possible and indoor air conditioning. Full MC Donald offer and only a few meters to the parking lot. What more could you want?

Best McDonald's I know! Clean, fast, friendly. Basically a model McDonald's.

You know, I keep telling myself that I don't want to come to you anymore. Unfortunately, the children always manage to persuade me. But not eating everything three times in a row is starting to wear on you!! I pay for food that we don't receive. I think it's very bad of you!!!

Order arrives incomplete. Food tastes OK Unclean inside and out. Service is bad.

I ordered a Big Mac menu with a few more things, people forgot the Big Mac in the Big Mac menu, I only noticed it when I got home (I ordered to go)

Basically, this McDonald's is very good, but I find the on-site parking surveillance difficult because it scares customers. It's certainly clear to me that you want parking spaces to be optimized for your customers, but I don't think this approach is the right one.

Make great promotional offers and then not have the popcorn cola 🤷🏽

Very bad, I ordered the food to take away when I got home, I looked at the food and everything was wrong, they had something in it. (I have a smart menu with 2 chicken burgers and 1 crispy burger menu and a single) I only found 3 burgers, 1 chicken burger and 2 hamburgers, and only 1 time with fries instead of 2 times. I was at MC 1 hour ago (1:30 a.m.) and my order number was 284, unfortunately I threw the order away 🤮 I paid €22 for free To other customers, please check your order before you leave

The McDonalds is a disaster! It always takes forever to get something here. We once waited 1.5 hours for a delivery. Waiting on site for 20 minutes is the rule rather than the exception.

Never again !!!! We said mc chicken menu with extra mc chicken twice when ordering, but no, the lady at the checkout served us bacon! When my husband spoke to the manager, the manager asked who gave out the order and she hid in the back of the kitchen and didn't come out. I have never experienced such cheekiness! Never againrrrr!!!

We were there on Sunday at 7 p.m. and waited a whopping 45 minutes for our food. Thanks to the order fields, we had already paid by card. Where we had enough, we couldn't even cancel because there was such massive chaos among the staff. Nobody looked through the orders. When our order was finally ready, half of it was missing. Since this chaos was not an isolated incident, we are looking for another branch. We have been going to this branch for 20 years and when we go there we know that we cannot expect fine dining. But now our patience with this branch is running out. Something about disorganized, burned out employees and the store looks like shit.

So it has nothing to do with fast food if you wait 10 minutes for your food. The burger patties were so thin you could almost read a newspaper through them. And warm is something else too.

I recently visited this McDonald's branch and unfortunately had a very disappointing experience. An employee was responsible for the fries and literally ruined them. Even though there was no need, he kept frying new fries and simply leaving the old ones lying around. When the paper bags were soaked with excess oil, he poured the old fries back into the fresh ones and added more salt, apparently following the motto: "If they don't taste good, then at least they should be salty." The customers in front of me and other employees had already spoken to him about this behavior, but nothing changed. Only when the shift manager found out about this did they finally intervene. We then received new, fresh and not over-salted fries. I hope that this was a one-time incident and that appropriate measures are taken to prevent such incidents in the future. Also, it wasn't really clean, but if it hadn't been coupled with such an experience, that wouldn't have been a problem. I would like to be able to eat delicious food here again and not get in a bad mood.

Today I had a very bad experience at McDonald's. I was there at 10:25am and placed my order which I completed 10 minutes later because I ordered a lot of things. Unfortunately, the staff in the kitchen tried to serve me while I was waiting. However, a lady who was just sitting there waiting for the order to be ready came to give me my order but threw it in my face and yelled at me while giving me instructions on when to come.

If you like long waiting times, this is the right place for you. 50 minutes for 2 chicken burgers 1x nuggets with drink and fries.

It has nothing to do with fast food if you wait over 45 minutes for your food. Then I can also go to a restaurant

Without words. Small order... waited 20 minutes... of course the Frappé was made first and sat in the warmth for 20 minutes and of course the cream collapsed. The only response to my complaint was "and why should I make a new one?". Well, got a new one and was happy with it. The plan was to eat on site but that was canceled after the waiting time as the parking lot limited parking to 1 hour. No desire to choke down the “fast food” in the shortest possible time. The golden seagull is no longer on my approach route.

Hardly any German staff. Waited over 15 minutes for the food. 8 a.m., the store was empty and had already been open for an hour... Service is something else

Terrible in a different level, 10 people walking around doing nothing😂 You wait for your order for 20 minutes until you start screaming to get your food. Really interesting that McDonald’s doesn’t do quality check.

I'm here relatively often, unfortunately. There is a lack of McDonald's alternatives with McDrive in the surrounding area. When the drive is open you get good service, burgers and fries are okay, occasionally something is missing. Today July 16th However, it's a real hit. The branch lights up like a Christmas tree, everything is as usual, no cones in front of the drive lane, all the displays are beautifully colorful and switched on. My appetite increases. However, after more than 5 minutes, no one answers. It can happen sometimes. So I drove up to the door and lo and behold this establishment was closed. I wanted to point out to the gentlemen in the lobby that they couldn't tell that this restaurant for American specialties was closed. He asked me to the door to speak. I said very loudly and clearly that you couldn't tell that his star restaurant no longer fried meatballs. He then gestured wildly, which I interpreted as meaning that he didn't understand me because the door was locked. I got even louder to point out to him that his shop, including the option to order from the outside (McDrive) with all the televisions and the Bat-M that you should probably see from other galaxies, is still glowing and that it is therefore difficult to interpret that he is no longer eating meatballs today fry. Unfortunately he grabbed his ear again and said he couldn't hear me. I heard him very well and finally yelled at him that it could be because of his locked door. To which he nodded. No more words needed. Closing time, opening hours, everything is okay. I understand. But when I can get to the point of ordering without resistance, everything lights up and sparkles and no one can even say sorry through the voice device, which is no longer the case today, I just think it sucks.

AVOID THIS BRANCH!!!!🙆‍♀️🙆‍♀️ Floors glued everywhere...even the upper floor completely glued...🤢🤢 Tray trolley completely filled with rubbish 🤢🤢 Ordered 2 burgers for €7.50 via the app at the terminal and did the whole thing again with a different cell phone.. at the checkout we were told that it only works once via the app, even though 2 different codes were used... after a long discussion, no 2nd person the woman was perplexed, shrugged her shoulders, turned around and left again..great service🤦‍♀️🤦‍♀️🤦‍♀️. After further discussion it finally worked... The order numbers are called in English 🤦‍♀️🤦‍♀️🤦‍♀️ Employees completely unmotivated, only speak broken German 🤦‍♀️🤦‍♀️ Food was ok We will avoid this branch in the future, the store is full of dirt and the way you are treated as a customer is an absolute no go 🤦‍♀️🤦‍♀️🤦‍♀️

Worst McDonald's ever. Even if you order 2 burgers you forget another one. 1 H. Waiting time and rudeness. NEVER AGAIN !

App doesn't work as stated, stressed-out employees, loading at full capacity, cleanliness really leaves a lot to be desired... No recommendation... Sorry

It was probably the dirtiest McDonald's I've ever seen. The staff cuddled behind the counter, not a table or chair in the house was clean, there was more food on the floor in the restaurant and in the kitchen than on the customers' tablets. The kitchen staff could barely walk in the kitchen because it was incredibly slippery, the toilets were full of things that I won't talk about here. The tray returns were overflowing and on top of that, someone cleverly thought of placing the children's play area right between the men's and women's toilets. There are probably more feces on the floor than in the toilet. The “play options” are probably appropriate for children ages seven or older. In any case, small children have no chance there. Well, just to the left between the men's toilet and the playhouse there is an overflowing tray return stand, where the little ones will definitely find something to play with. Of course I mentioned it too, but I was just looked at and ignored... I have no idea why the staff there doesn't speak. There were cigarette butts everywhere on the floor outside, almost more in the gaming area than in the ashtray. Well, the image of the interior is also reflected outside. Hope it was just that day. However, this store was underground that day.

70 minutes for 2 menus.. Six months later; Everything is bad again, I hope the shop is closed!

32min waiting time in the fast food restaurant... Unworthy of the prices!

Unfortunately, you will always be disappointed. If there was another one nearby, I wouldn't go there anymore. Extremely slow staff and also super unfriendly. This time two straws were missing, according to the staff that can't be the case, they are always on the tray at the side. Well they weren't. Under all hell. Unfortunately, forgetting things is normal there. Always check. The only good thing is the opportunity for children to play upstairs and outside. Was there again on July 4th, 2024. It's just crazy, people waited there for an hour each. It was definitely the last time.

The food is of very poor quality. It's not clean. Staff stands around instead of cleaning. I have returned my order.

One word is enough - disaster!!! McDonald's urgently needs to call the franchisee in for a discussion. I've been ordering here for years and can judge it. It's all going downhill. I've now gotten into the habit of checking every order because something is always missing. The coronation last Friday. The store was unclean, the waiting time was over 30 minutes, the order number suddenly disappeared from the display board and no one could do anything with my online order. Difficult to ask the staff because the German language was not spoken. As a result, numbers from other orders were entered incorrectly. Other customers were also annoyed because of the long waiting times and completely uncoordinated processing of the order processes. At some point my order arrived, but my trust in what I was consuming was gone. If the store is unclean and the staff doesn't know what they're doing, then I don't want to imagine how hygienic my food is. I survived, but will avoid this branch after years of loyalty. I can understand that it is difficult to find staff these days. However, the solution cannot be to simply put untrained workers with a migrant background at the counter and not to properly train them or train them. The pay is probably also appropriate. What comes out of it can be wonderfully experienced live here. For my part, I won't be coming back again.

Unbelievable, the worst McDonald's I've ever been to. Everything cold, fries and nuggets half fried and ice cold, wrong drinks, wrong burgers. Absolute chaos in the store. Just hung up on the phone and was no longer available. I'm at a loss for words for such service...

They just don't have it under control. Waiting for hours is always normal

We have now been there twice within 8 days. It was more or less the same team on board and they repeatedly seemed overwhelmed. Today we had to wait a whole 31 minutes for a BigMac and a junior bag of plant nuggets and fries, ojuice and a squeeze bag. However, this simple order was not complete. It was completed without comment or glance. That's how it went the whole time. An order had to be prepared again with goodies as compensation. This meant that others had to wait even longer. People were also overwhelmed with the scoreboard. Numbers did not disappear to ready or no ones ready for collection were added. You really couldn't understand the announcement, it was much too quiet. Chaos, a lot of people were angry, including me. Just the thought of no one being served and 4 people looking for orders is absolutely not possible. Another shift manager has to go there. I can't recommend it, the place wasn't suitable for staying, especially today. I would have liked to have canceled the order again. Unfortunately I ordered via the app and the worst thing: it was the worst BigMac and probably burger ever. Somehow it tasted raw, but that doesn't surprise me... you have to make up for the time somehow. I was so annoyed about the time and the wasted time, as well as the poor taste experience. It also creeps me out that Lieferando and co orders were brought forward. Also very bland aftertaste

Hotspot for collectibles, as there is mostly B1/B5 through traffic. Hardly in app order.

Old Swede, what a juice shop... Sorry... the waiting times defy the term fast food... I waited for 3/4 of an hour, and my number had already disappeared from the obviously useless display, so I had to hand over my receipt after that my order was put together. 3-4 people who barely speak German and therefore communication is more than difficult are scurrying around and no one seems to know what they are doing... when there is legitimate criticism they just smile, whether it is due to a lack of understanding of the language or embarrassment is impossible to say... that since people had the money returned to them, it is absolutely understandable... Never again…

The waiting times defy any description as a “fast food restaurant”… unbelievable

So it no longer has anything to do with “fast” food. Extremely long waiting times and in the end not everything is there. You still have to check it yourself, although they only have to read it from the order monitor. Just ridiculous....either you have to hire more people or maybe schools...I'm sorry but the job isn't particularly demanding...I've worked at the chain myself. Not recommendable!!!!!!

Otherwise always good but today it was absolute horror. Waited an hour for food and at the end asked for money back. So many people who came after us and got their food before us. Even after complaining nothing happened. Incomprehensible. We got our money back and went to the McDonald’s in Bitterfelder. A thousand times better. Better go there then at least it's worth it.

I was there with a friend, and they were totally rude, and food was literally thrown at us, our order number was announced incorrectly 8 times, both in German and English, and the worst thing is that we got completely the wrong one.

It always takes forever. Why do 5 people have to muddle around with an order and still end up missing something? This store definitely lacks structure. It's called FAST food. Not slow food!

This McDonald's is getting worse every year. Incredibly bad service with long waiting times, dirty and

We've only been there twice and the second time the waiting time was very long, there were only two of the staff and again something was missing. When I look at other reviews, I seriously wonder what's going on. Is this branch just running on the side? We won't go there anymore.

Getting there is a bit rough if you're there for the first time. Food distribution and organization at the drive-in are top notch, better than other branches 👌

I waited for ages at Mc Drive until someone finally came to take my order. It also took ages to prepare. I probably spent an hour there with a hanging stomach on the way home.

Real knapsack shop but it's the only one nearby. They can't even bring food to the table #freethelachlulli

There are no other Mcs near me, unfortunately this is my only option