Burger King in Berlin

Incredibly bad, employees extremely unfriendly

The waitress wasn't helpful when I had a problem with the coupon

The store is soooo dirty! I didn't want to sit anywhere and ate in the car! The toilet paper is sooo thin! I thought Asia had thin toilet paper but Citizen King had even thinner! The upper floor is closed because they don't want to clean there. Although there is never any cleaning here.

28 minutes waiting time after ordering is not part of the guest food. No bonus for this was suggested. Very disappointing 😔

9 a.m. opening time. 9.45 still closed even though there were several employees inside

I ordered a PremiumBurger and was very satisfied.

Food came too cold and wrong, it was the worst Burger King I've ever eaten at

it would be great if the tables were wiped down and the tray holders emptied. The staff would also have had time, it was very empty in the restaurant (8:15 p.m.)

There are no men's toilets, there are only women's toilets and disabled toilets. Disabled toilet is full of piss, toilet paper is wet Ordered food with mayo four times, received ketchup four times and responded rudely to complaints or even rudely

Even though there were only two other customers there besides us, the tables and the floor were totally dirty. The cart for the trays of leftovers was overflowing. My burger was cold and looked anything but appetizing. The bag of fries was only half full. When we needed help we had to ask several times because the person working there simply left us there. We had ordered a reusable cup for our drink, which we also paid for, and received a disposable cup. After we pointed this out we got the money back, but all in all it was a really bad stay there. Not recommended!

Was there late in the evening. Nice employee at the drive in.

Far too few employees. A lot of people wait forever for their food, which is then cold, and only get half of what they ordered. Total chaos.

I went several times to this branch in Alt Britz area, as always there are online food promotions all over the year, nothing to say about the burger, I ordered whopper and crispy chicken burgers and both were good.

While we were putting in our order we heard someone vomiting in the toilets. The other guy then came out too; it was the employee! He went straight into the kitchen and grabbed a cloth and blew his nose. We left this store IMMEDIATELY!!!!

Dirty and cold food and everything completely trashed

All tables were dirty and were not cleared! The wheelchairs for residual waste are also all full! Food was cold. Unfortunately disgusting!

Incredibly unsympathetic staff... apparently the drive inn counter doesn't work... then the shake machine is broken... far too few staff... for high crowds... upper floor closed again... really bad, one star is already too much

Nothing works here at this location, card machine broken, only cash payment possible! Half of the food is missing and they are also unfriendly! Terrible ! The toilets are disgusting, Burger King do something!!!!!'

Employees are lazy to collect money, point out machines that don't work and then make fun of customers for not being familiar with electronics, justifying this with understaffing!!!! The boss probably has too much money

The onion rings at the DriveIn were just old, cold, hard and dry. Only good to throw away

Certainly one of the worst branches in Germany

The bad Burger King in Berlin, dirty warm food, tables are sticky, waited 1 hour for the food, just disgusting

It was almost cold and I didn't like it.

Once and never again The waiting times are terrible

Would give 0 stars if it were possible Order is wrong I didn't have any sauce on my ice cream and was allowed to pack it myself even though I pointed out several times that I wanted to take it with me.

Fast delivery but all burgers cold, not recommended at all, service friendly and nice food in the very last category!!

Not recommended! It opens at 9 a.m.; Terminal out of service; half past nine the grills are still cold, so no Whoppers! No alternative is offered either. You feel unwelcome. So you have to go somewhere else if you want to eat.

Waited a whole 15 minutes, unbelievable

I ordered something and am waiting and waiting and waiting. Then I went to the front and the number wasn't called. No reaction at all, everything was touched again by different people, whether it was warm and they actually wanted to give it to me like that. I threw it away and will never go here again, the staff is so rude and not at all accommodating. I'm used to a completely different experience from McDonalds or KFC. You can tell that they just don't feel like it.

Severe nausea and vomiting. The health department should take a look here🤮

Could be a bit cleaner and could use a new coat of paint.

Unfortunately, you now have to pay close attention to what is packed, not only are several things missing, but the food you order is wrong. Checking whether everything was there was ok to a certain extent, but I don't unpack all the food on site to check whether the right things were packed. After this has happened several times, we are really disappointed 😞 whole salad stalks are not particularly appetizing either. It wasn't because it was full! Too bad!

Super slow staff who barely understand you. Very disappointing, no wonder Burger King barely exists anymore.

Monday around 6:30 p.m. - 4 tables occupied but not a single table is clean. Mayonnaise, crumbs, traces of grease and drink puddles on tables, floors and seating. No towels in the men's toilet and, to make matters worse, the staff doesn't understand the purpose of the reCup. In any case, there is no other explanation for the fact that after pointing out that the reCup I had ordered was missing (it came in the usual paper cup), the employee offered to pour the drink into the reCup. Conclusion: sobering

Disappointing...even though no one was in the store, they didn't want to take our order at the counter. Instead, we had to struggle through the complicated menu on the electronic board. Ordering takes almost as long as eating the dish later. In the end, we chose something that we didn't actually want. When we chose a place to eat in the empty store, there was almost no place we could sit down because of the dirt. Almost all the tables were smeared and not cleaned. Everything seems very dirty, cold and uncomfortable.

Food was fast food burger chains moderately flawless. Staff very nice. Finding your way from the parking lot to the restaurant is not easy; in a bad case, you have to walk 270° around the store. A guide, perhaps labels on the ground would be nice. The tables were mostly dirty while the staff was bored (customers ordered at the terminals). Unpretty. Doesn't necessarily speak for the audience either, you can also leave your table fairly neatly. There are more than enough napkins. Generally a nice, pleasant shop, weekdays, 2 p.m. Quiet. Not full Men's toilets not available? The disabled toilet had to be used, ok

Waited 30 minutes for the order.

Waited 40 minutes for 2 burgers... then this branch closes... better

Employees are unfriendly, you are ignored for minutes, a quick eye contact to show that you have been registered is too much to ask. At the end you are addressed rudely.

For in between, it's ok, tasty. Mostly not very clean and tidy Tables are not wiped down or emptied even when asked

Worst BK ever. Machines don't work properly, coupons aren't recognized, staff can't speak a word of German except "No"...

You can't call it fast food. Had to wait 15 minutes for a King of the Month

Rats, dirt, cold onion rings, dirty toilet and no toilet paper towels. Never again! One star is already too many.

We spontaneously stopped by bike. The terrace was full of remaining rubbish on the tables as well as on the floor. Rats were attracted to the leftover food😡😡😡 !!! NEVER AGAIN !!! Unbelievable 😡😡😡

It's unbelievable that you wait two hours for your order and then you don't even answer the phone - it's just a shame that Burger King isn't really the last piece of crap

Slowest service!!!! And that's called fast food... every kebab snack is faster... damn it...! Opening times are not correct on Google, and are they already closed at 11 on a Saturday?! Great capital fast food service

No card payment possible at the drive in, not for months.

What can you say about that, it's just Burger King. Sometimes I have the feeling that this branch is cursed. Let's start with the fact that the app says that the branch is open until 11 p.m. all week long, both the restaurant and the drive-in. But when you get there at 10:30 p.m. it's dark and you ask I was horrified to find that at least Monday to Thursday the branch closes at 10 p.m. according to the opening times on the branch door. Next you arrive in onedrive and read that card payments are not possible here but only in the restaurant. If you then go to the restaurant, the employee will calmly urge you to use the self-service terminals, even if you make it clear that you want to use coupons from the app. If you then go to the terminal and want to log in with the QR code or the payment code, the terminal takes around 30 seconds to tell you that it is currently not possible to connect to the account. After consulting with other customers, I was told that this had been the case for what felt like 6 to 8 months. Since the employee already knew that I wanted to order using the app and coupon, I asked him to speak to the manager, whereupon he asked if he could help me. Suddenly the employee was able to place the order himself and use the corresponding coupon, but no points were credited to the app for the order. When asked, the employee said that sometimes it works with some coupons but that he can't do anything about it and that Burger King Germany is responsible for it. Despite a manageable number of customers, my order with four different items was ready extremely quickly, which once again suggests that the holding times are not taken very seriously here either. It's really a shame that Burger King is constantly downsizing and doesn't seem to be willing to bring their service up to that of the golden M. It took the competition a little longer to get it together with their app, but things are now going really well and you can still get coupons in the app that you can do something with, even outside of the public voucher campaign. Well, after a long time there was another attempt to shorten the journey a bit, but unfortunately I had to realize that the two kilometers to McDonald's were really worth it.

Once again, card payment was not possible at Drive Buckower Damm. That's why I had to go in to order. Of course, that took forever. By service I mean something different

Workers have zero motivation and can't speak German properly or don't want to talk. Coupons are not accepted. Terminals give errors all the time but you still can't order at the counter. Worst branch in Berlin

The self-order machine hasn't worked for 3 months, you can't use coupons or collect points, the branch manager has no idea what's going on.

The worst burger there is in Berlin. The food is cold. You cannot use coupons. The employees can barely speak German and behave like total trash. The shop is extremely dirty and there is rubbish. The toilets look like you'll get diseases if you use them. The only good thing is the parking spaces are always empty. No recommendation, hopefully this will be cleaned up

1. Drinks cannot be ordered at the terminal without ice. 2. Logging in with the Burgerking app doesn't work. 3. 30min. Before closing time, they simply lock all the doors so that no one can come in. You can only get out if they open the door again. In the event of a fire, everyone will unfortunately have to burn because the escape routes are closed

Coupons generally don’t work here

The visit once again showed me that you shouldn't eat there anymore... EC card payments are not possible, the staff is unfriendly if they understand you, the food is terrible, but you should also check immediately whether you have received everything you ordered . Two fries and a cheeseburger were missing, then there was another discussion.... I very much doubt whether the hygienic standards are being met!

We were there yesterday but it is not recommended. The staff was unfriendly and almost half of the order we paid for wasn't in the take-away bag. Then you had to argue to get your complete order - and it says so on the receipt... A look from the counter under the kitchenette is enough and I didn't notice any of the supposedly new hygiene rules... so if you order something to take away, you should check in the branch to make sure everything is there - we would have left yesterday without fries and a missing burger. Cola was poured from bottles into the cup - system defective - everyone knows how "tasty" Cola tastes from pet bottles that have been open for a long time - stale. .. the burgers weren't as usual but rather lukewarm and stuffy. We won't go there again.

I haven't been here for 2 months because "myburgerking" didn't work. You don't get the reward points and you can't redeem them; without reward points you're effectively paying too much. People always say it's a software problem. I now believe that this branch is deliberately cheating; I think they want to cheat customers out of their reward points.

The worst landing! Service doesn't work at all. Self order towers don't work and you still don't want to use the checkout. Coupons are supposedly only available through drive-thru. Can hardly speak German or English. Waiting times of 20 minutes even though the store is empty. Very weak... never again!

I wouldn't give any stars if it were possible. The machines didn't work, but we still weren't served at the checkout. No card payment was possible at the drive-in. While we drove through, you could see the employees standing around in the kitchen with their cell phones. Maybe Burger King should just close this branch, at least it wouldn't make a loss... never again!

I ordered a menu (sandwich, chips and drink) the chips were good, but the sandwich bread was not.

You cannot collect or get crowns here. The service person asks you what kind of coupon you want and enters it into the cash register without you collecting any crowns. When asked why that doesn't work, he simply says it just doesn't work. I canceled my order and will not order there again.

The service actually doesn't even deserve one star! It can't be that I order food with a friend at the checkout at 5 p.m. using coupons and 20 minutes later the cashier speaks stupidly to me in English and tells me that he doesn't want to do that!

Ordered long chicken twice and it was freshly prepared It was quick and tasty

I have never seen such unfriendly employees. The food was ice cold and the cola was non-carbonated The codes don't work here

Bad payment takes forever not recommended.

Vouchers don't work, it doesn't work Employees need 25 minutes for 1 cheeseburger

The food is getting worse. The burgers are often already old. You can only pay in cash, but you won't get a receipt in your bag anymore... we all know what that means. Greetings from the tax office 🤬

The products: well known. The ordering process: known. Parking spaces: available, many available. Seating: The fast food restaurant also has a few seats in a box upstairs. The lady at the counter patiently listened to all of my special requests. Confirmed ALL of them and actually had ALL of them implemented. Wow! There is a short hallway between the cash registers and the entrance/exit to the toilets. A) Space for disabled and pregnant women. B) toilet for women. C) no passage. Huh? Where is a men's toilet? I didn't see any. Then yes: an “H” letter was stuck on the door to the toilet for disabled and pregnant people. OK...? I seriously considered whether this fact would result in a deduction for my rating.

Very good and quick preparation, but like everywhere else, these order boards are extremely insensitive and sometimes have small errors, but all in all a very great place

The one star comes about because of the extremely unfriendly staff. There are some of the staff there who are rude, but today the lady who served the cash register was rudeness personified. I wanted to change something in the order when she made a face and said that she now had to cancel the entire order and rolled her eyes. I apologized for it and said that unfortunately it was the case (mind you, I would have liked to order at the terminal, but registration via QR code or coupons never worked). When she handed over the order, she just threw the straw on the counter. My son thanked me anyway, but absolutely nothing came back. As always, the drink was without ice, even though it was ordered. I completely understand that you might... Sometimes you get annoyed or something, but you still can't let the customer feel it and no, it wasn't the first time that you actually have to apologize for eating there. My son still likes it there and the atmosphere is also cozy.

10:40 p.m. only the DriveIn is still open. I was informed there that you can no longer order a steakhouse burger... well, have a nice evening

Coupon or voucher system (of the BK app) has been poorly revised. Coupons are now (almost) impossible at the drive-in, and the coupons haven't been working at the kiosks for 2 weeks (introduction of the new system), and login for the BK app doesn't work either (copied points collection system from McDonalds). It's a real shame that they rely on the same concept as McD, there must have been reasons why BK customers tend to go to BK?!

If you know one, you know them all

5/8/24 at 2:07 p.m. no card payment went through 🤯. Absolutely unacceptable for such a company. Awkward…

Nothing works impudence You have to know

- the order machines were out of order - No beef products available - No plant-based products - At the end of the chicken-heavy order it is announced that payment is only possible in cash - Young people hang around and smoke in the children's play tower We moved on to McDonals on Rudower Str.

The burger was fresh, unfortunately the young man who served us was unfriendly and disrespectful. Even though I ordered a Fanta, I got a Coke. That's not a problem in itself, but when I told the employee that we had ordered a Fanta and not a Coke, the tone changed completely. He told us that he would replace it, but that next time we should please order correctly. He repeated this several times in a row in a very provocative way and grimaced several times. In any case, I have never experienced such behavior and am shocked at the employees Burger King hires and considers good customer service. Unfortunately it doesn't work at all...

Four of us were there weeks ago. 4 menus were cold. Waiting time over 20 minutes. All tables dirty. Today the four of us are going again at 8:40 p.m. Coupons are not accepted at the terminal. Employees don't want to enter codes at the checkout. Apparently the whole system is broken, according to the employees...we have to order everything individually. We then drove to BK in Mariendorf. Terminal also overwhelmed with the coupons. The employees were very friendly and immediately entered all the codes into the cash register by hand. Never again BK in Britz.

just a typical Burger King. Makes a clean, tidy impression. Order via screen, quick completion. Food was ok

Update April 9, 2024: An unbelievable 25 minute wait, loud and the whole restaurant was completely dirty. The staff was totally overwhelmed. Unfortunately. Because the burger 🍔 from the King's Collection was really good. ⭐️⭐️⭐️⭐️ for the burger 🍔! 2022: At these temperatures (today 37 degrees) without air conditioning! It felt like 40 degrees in the guest room. Incomprehensible. As one of the last stores to allow guests on site again, in my opinion you shouldn't afford such customer defense actions. Eat? Well, as always.

Absolutely underground: stressed, unfriendly and overwhelmed employees. 1 menu and a salad took 30 minutes. The salad was rancid, everything was dry and old. Never again Burger King!

Catastrophe......totally understaffed and therefore the staff is on the verge of a nervous breakdown.....

Hello guys, I ordered a menu yesterday. ABSOLUTE DISASTER. Little sauce, fries lukewarm. Amazing 🛠, the meat was old and absolutely dry. Had diarrhea all day 🤮. What a shame to send such disgusting food. I'll report it to the health department. Don't order food if your health is worth anything. Detlef Gabriel

If you always leave early, you're going there unnecessarily

Staff absolutely overwhelmed with the drive in. There isn't even any staff inside to collect the online orders and get them on their way. After waiting 15 minutes, leave the store on the landing.

Received bad food and has had food poisoning ever since

Waited on drive in 22 minutes. Mayonnaise was bad and rancid tasted sour. All burgers and fries were not lukewarm but cold. When children aged 6 and 8 tell dad and mom that it doesn't taste good and we don't want to eat it, I think everything has been said. I would like to write a positive thing but there is none!!!!! So it's a miracle that this Burger King is still open, but maybe it was the last meal we got. It's very disappointing when we go out to eat with children and spend a certain amount of money and the food ends up in the trash. If I could give minus stars it would be minus 5 I really just hope that the operator or franchise partner looks at the reviews and takes the reins quickly. The only advantage for us is that we were warned by several neighbors. Such a great location but unfortunately the wrong operator. I am a franchise partner myself, but not in the food sector but in K-F-Z Recommendation: Change everything for the better very quickly!!!!!!

Unfortunately it's not open for long, mcdrive often takes a long time and it's quicker if you go in. Plus a minus star because the upstairs has been closed for years.

Sehr nett und zuvorkommend. Beim vergessen vom burger ein Eis als Entschädigung.

Hier gefällt mir besonders, dass hier Erwachsene arbeiten, die ihre Arbeit sehr ernst nehmen. Das Essen schmeckt hervorragend. Sehr zu empfehlen.

Super freundliche Mitarbeiter!! Geht schnell Und der Laden ist auch sehr sauber !!! Alles top

Burger und Co sind nicht meine Welt Getränke hier aus meiner Sicht, auch Kaffee ☕️ viel zu Teuer

Hat sowas von nach gelassen. Burger fast kalt, sowie Pommes. Darfst nur am Terminal bestellen und nicht an der Kasse direkt. Sie helfen dann aber am Terminal.

Es leide nicht so wie gebildet es

War ca. 1.5 Stunde im Burger King. Es war relativ leer. Ein absoluter Dreckstall dieselben Cola Flecken ( direkt vorm Tresen, immer noch nach 1.5 Std.) auf dem Boden die Tische wurden nicht abgewischt und die Regale waren vollgestellt so dass die Kunden ihre Tablets auf den Tischen stehen ließen.

Super nettes Personal wirklich top freundlich

Wer die Wahl hat, hat die Qual. Ich bin ein King Fan der Rest der Familie Ein McD Fan. Mein Favorit ist der Doppelwopper und die echt guten French Fries

Schnell und zügige Lieferung nur leider vergessen sie ab und zu was

Essen war kalt von ubber Lieferung. Außerdem fehlten 3 dips die wir extra bezahlt haben bei Anruf wurden wir nach Uber geleitet und es passiert nichts

Sauber und schneller Service toll.