Crepés in Berlin

Sunday evening. A lot of staff—I counted at least 10 employees. Extremely slow service—if you can even call it that. Since ordering and paying at the counter is almost impossible anymore, there's no service at all. With a number in hand, you stand there and can fully concentrate on the chaos behind the counter. The employees are completely preoccupied with themselves. There's no contact with the customer. The customer stands and waits, watching the chaotic activity of the employees. And the customer has plenty of time to observe—no order leaves the counter for over 10 minutes. Since I only had a simple burger, I was allowed to leave this sad spectacle after just 15 minutes...

Table service was practically nonexistent. I waited 15 minutes to order, and then I realized I had to pick up the order myself if I wanted to eat!

love this specific branch for its atmosphere, the service was so nice!!

Have recently removed the toilet upstairs

I've been there twice now, and each time there are homeless people begging for food in the branch. When you try to be nice, they want not one, but four burgers, nuggets, and a Coke. I don't want to go there anymore. I feel uncomfortable because I like giving, but this is impossible and outrageous.