McDonald's in Regensburg

It's actually a nice, clean shop. But they don't cater to requests. I wanted my drink without ice, and of course, they forgot... And WHY do you let large, panting dogs in?? That's unhygienic and not allowed! I've experienced this not just once, but almost every time. What a shame.

My food was given to the wrong person; I waited half an hour before saying anything. I finally got something to eat. No apology, nothing.

It's nothing new that McDonald's gets everything wrong, but surely they should be able to get sauces right. Of course they correct things, but everything else was correct and then the sauce was upside down – you wouldn't expect them to mess something like this up.

I ordered from this McDonald's via Lieferando. The driver called me and wouldn't even let me tell him where my doorbell was. Instead, he wanted me to come downstairs because he apparently couldn't find it. (It's not hard to find, and I even pinned the entrance to my Lieferando map.) Someone was clearly too lazy, because he was sitting just as leisurely in his car when I came down. There was no "sorry," no "hello," no "thank you," no "goodbye." So, no tip. But he thought it was okay to give me a dirty look, right? I have to say, I found that very rude. The delivery took over an hour. The food was as usual, no complaints.

I went through the drive-thru. They were very unfriendly and incompetent. I have a carbonation allergy and have always been able to exchange my drink at other branches. Here, they weren't willing to do that. I left without ordering. I will avoid this branch in the future.

The boss is really nice. There at the branch.

Attention! The parking area is monitored by a surveillance system. According to PRM Management, parking is limited to 1.5 hours. The signs were particularly difficult to see in the evenings. As a customer, you wouldn't think twice about this. If you exceed the parking time limit, you'll receive a payment request for €35. Despite our objections and providing proof of our orders to PRM, automated messages are sent without individual review. Only after complaining to McDonald's headquarters was the district manager kindly able to cancel the transaction. PRM, on the other hand, makes arbitrary decisions after two out of four reservations in our group were canceled.

Very disappointed. Parking there is time-limited. We received a €45 fine. Unbelievable. Never again.

Yesterday, at the McDonald's drive-thru, I saw several large animals darting past my car. I pointed this out to the woman at the counter, and she verbally attacked me very aggressively, saying that this problem was known. She claimed the animals weren't inside the restaurant, only outside (which was my problem). I was also blocked when I tried to complain about her behavior on the phone. Sorry, but that's no way to treat customers.

I've been to a few McDonald's restaurants in Germany, but this? There was nobody in the restaurant, and I waited about 10 minutes for my food. On my way out, I checked what was in the bag—instead of a Big Tasty, I got a Rösti Burger. I went back, and they swapped it. Then, in my car, I realized that the M-Burger box actually contained the Big Tasty Bacon. And what was supposedly freshly prepared was so cold it was inedible. For that price? When do they even check the quality? They're not adhering to McDonald's standards at all. It's just embarrassing.

Our burger was missing the patty... And instead of a Sprite, we got water, never again...

Update: Unfortunately, the vegan options have been unavailable for the past few days, which is why I have no reason to remain a customer until they are reinstated. For us, this is the best McDonald's in Regensburg. The food is almost always freshly prepared and piping hot. Breakfast is also consistently excellent, and overall, this McDonald's offers fair prices through the app and coupons. The table service is always top-notch. No complaints whatsoever.

It can't be that in 2025 you have to wait 20 minutes for a burger at McDonald's! The place wasn't even full, but there was only one employee in the kitchen – because McDonald's is cutting costs again, of course!

Preferably 0 stars: My apple turnover was forgotten..

While ordering at the McDonald's counter, we saw a large rat disappear between two pieces of siding on the McDonald's building. They should contact the health department, DISGUSTING!!!

Mcflurry also available at 11 pm ❤️

The service from the staff is very poor.

I ordered online today and picked it up later. If two burgers + fries and six chicken nuggets are missing, that's unacceptable to me. Unfortunately, I didn't notice until I got home... Unfortunately, today (October 9, 2025) it didn't work out again. The snack salad was missing from today's order, along with the ketchup and the package of Cheez-it. I ordered takeout twice, and both were missing something. This is a poor performance, especially since I was the one who had it. I had to wait 20 minutes for my order, and to top it off, the fries weren't even warm anymore... Poor performance for a fast food restaurant.

If only we'd gotten a kebab. Fries were cold Burger was lukewarm And brutally dry, too. That means it's been sitting for far too long And not fresh.

The food was typical McDonald's. An employee was busy cleaning the entire time we were there, but you couldn't tell. Both the men's and women's restrooms were dirty. The hand dryers indicated that a filter needed to be changed and were blowing out foul air. The employee's "check" of the restrooms consisted of signing a list. The drive-thru layout is disastrous. You have to rely on understanding drivers in the drive-thru to get out of the parking lot. But that's incredibly difficult.

Okay if there is nothing else it works

You get food to go and when you get home you realize there is only half in it and unfortunately that is not the first time a shame

We ordered 20 plant-based nuggets, but about a third were regular chicken nuggets. This is absolutely unacceptable, especially for people who consciously follow a plant-based diet or rely on it for health or religious reasons. Unfortunately, when we asked about it, we received only a brief apology and no real solution.

We ordered 20 plant-based nuggets, but about 5-7 of them were regular chicken nuggets. For people who consciously follow a plant-based diet or avoid meat for health or religious reasons, such an error is extremely problematic. Unfortunately, the response over the phone was only a brief apology, without any real offer of a solution.

Unfortunately everything has become very expensive

I think it's a disgrace that you only have an hour and a half to eat at McDonald's, after which you get a €35 parking fine. That's another way to earn money. Once and never again.

I ordered milksake and got a soft serve in a cup that was absolutely terrible and tasteless. This has happened a few times now.

I just ordered 6 hamburgers, 1 fish mac, small fries and 2 small michaelshakes at the drive in but unfortunately they weren't even half full

Unfortunately, it was very disappointing: We were there at 2 p.m., and it took a 27-minute wait for the food to finally arrive. Unfortunately, both the fries and the mayonnaise were missing. Furthermore, the mango curry wrap, which we specifically ordered without mango curry sauce, was served with a wrap with honey mustard sauce instead.

I placed an order through Lieferando today. An item was delivered incorrectly. After a call, the correct order was delivered in less than 10 minutes. Highly recommended.

Very fresh food, everything was in the bag, nothing was missing. The outside area was very clean.

We stopped by for breakfast on our way to vacation at 10 minutes past 7 a.m. and almost couldn't leave because we were in danger of getting stuck everywhere: to the floor, the chair, the table. Gross. If we'd been there just before closing time, I would have understood. But when, if not before opening, is the place cleaned? It also took a veeeery long time to order, considering there was only one other couple there.

Location near the highway. Good for commuters. Service is fast.

With every order, something is always missing or added incorrectly. Always double-check. It can happen sometimes, but the odds of everything being correct are getting worse here.

2.50 for the simplest cheese and chicken burger, too expensive, even the smart menu is a euro more expensive, up to 2.50 more, go to Burger Kitchen or burger stands, it's cheaper there, and coupons are so useless, sometimes even more expensive than in the system, the stands should close down🤷

1, I didn't receive a receipt (paper error?) 2, my order was moved to another table 3, it's open, but... 4, the hash browns are rock hard

I would love to shop here more but the staff is usually not really customer-oriented. I'm really sorry but I won't be coming anymore.

Everything ok, lots of seating and a large outdoor terrace.

I was there recently with a few colleagues. It was very clean and the staff was friendly. The only thing that bothered us was that it was very hot. The air conditioning didn't work properly. We felt sorry for the staff because they were all sweating—and of course, so were we. I don't understand why they're not doing anything about it.

Always good for a little break or an ice cream with the kids.

No matter where in the world, this American local is a place where you can survive.

Typical McDonald's with the familiar food. What really bothers me is that the customer has to work their way through the convoluted menus on these order boards to order a portion of fries with mayo. I used to go to the counter, say "fries with mayo" once, and shortly afterward, I had my fries. It's too complicated for me now!

Like any other McDonald's. The burgers were better here, though. Fries were cold but OK. Service came to the table. It was quick, even though it was busy. The staff was friendly.

Achtung nur 90 Minuten Zeit zum essen, Parküberwachung sonst 35€ gefordert ,ist nicht sehr Kundenfreundlich ...........

I recommend everyone to double-check their bag at the drive-thru; things have been "forgotten" a few times recently. Today, for example, the 6-pack chicken nuggets were completely missing, and instead of a double cheeseburger, there was only a regular cheeseburger. Apparently, that's how McDonald's makes its profits. Strangely, there's always only a little bit missing, and there's never an excess. With their profit-maximizing efforts, it's even hard to find a single atom of salt on their fries. They're also getting smaller every time.

We ordered a delivery from this place – a complete disappointment! A Big Mac was completely missing, the fries and nuggets were ice cold, and on top of that, the McWrap and another Big Mac were wrong – simply not what we ordered. Very disappointing and unprofessional!

I'm writing to express my deepest displeasure about my experience at this drive-thru restaurant. While eating my burger just now, I was shocked to discover a long, black hair inside. This unexpected discovery has disgusted me so much that I'm seriously considering reporting the incident to the police. I've never had such an unpleasant experience before! Had I not been on the highway, I would have complained personally!

I ordered a menu, fries were not warm enough, I suspect they reheated them.

Unfriendly staff service was not ok the staff still need to learn how to make iced latte

Review: 1 star On May 12, 2025, I ordered a couple bundle from McDonald's Regensburg for €24.50 through the Wolt delivery service - according to the offer, there should be two limited Coca-Cola glasses included. The order came super quickly and not damaged. Unfortunately these glasses were not included. No apology, no information, nothing. I find this to be completely unacceptable and misleading, if not fraudulent. When purchasing online, a legally binding contract is created - if a component (such as advertised glasses) is missing, this is a clear breach of contract. I am very disappointed with the service and will not order there again.

It's a typical fast restaurant. Something was forgotten when ordering that was brought when asked. The pavement outside the children's playground is broken, which increases the risk of injury to children

Half an hour of waiting at the table (not just us), even though there wasn't much going on. When the food finally came, everything was cold... and the Big Mac was missing. At least we got it warm :)

Unfortunately, I felt the same way as the previous speaker. I met a friend for breakfast at Mc's and was there for 2 hours and six minutes. It cost €35 because I parked for 36 minutes too long. What a shame, that was my last visit!! This is how you scare away customers.

The ambience and the service are completely fine, but the music outside is an imposition.

3 minutes from payment to table service is good average!

Not very ideal if you pick up and are then missing Chicken McNuggets and fries. This shouldn't happen. The wrong sauces were also sorted.

Food was in the packing station for 20 minutes

Not even chicken on my mc muffin chicken 😅

Good. When you drive in, the WiFi connection is now a little easier. This time that was enough to place the order so that I could pay under my name. The cash payment button is only visible/ready when you leave the WiFi zone. (Then you're actually already done eating - as if you had a "386 with an old modem") but it's getting better and I'm glad it worked this time.

Why the hell is there ketchup in big tasty bacon?!

The food was delicious, but we had to wait 20 minutes for three meals and another 30 minutes for three fries! I'm disappointed!

The food was very good. It was fresh and delicious. Cleanliness is observed better than in other restaurants of the company. The atmosphere was pleasant, quiet. It is a pleasant place from my price-quality point of view.

Everyone who goes to McDonalds knows the food, what was special was the service

Listening to the same song on a loop for 20 minutes during a stay is unreasonable. Especially when even your own employees cannot change or influence this upon request. Mr. Mosher, think not only of your guests but also of your employees who may be eating this fast food junk. have to listen to a whole shift. It may be true that this frees up your seats quickly in order to maximize sales, especially since they don't really turn the heating on. Children's balloons and flowers don't help when guests and children are cold. There will be another post about the quality of fast food. Just this much: At -5 degrees, you don't have to add 30% ice cubes to the already stretched sugar syrup drinks. The unhealthy becomes even more unhealthy and your wallet fatter!

Unfortunately an outdated and totally uncomfortable McD. Not a nice atmosphere. Cleanliness, well. Our machine to select the burgers was shockingly slow. Were there around lunchtime. Service ok.

This is a McDonald's (fast food) restaurant don't expect a gourmet burger. But if you're in the rush of time, and don't feel like splurging after a long day at work and soccer practice right after, then this is a great option.

Update: 07. 02. 2025 -------- Unfortunately, this is my second bad experience at this location. I visited the restaurant for a dine-in meal and asked the staff to replace my cup of Pepsi because it was excessively wet from the outside. Instead of addressing the issue properly, he simply poured the drink into another (dry) cup and handed it back to me. I politely requested that he replace both the cup and the drink. At this point, his behavior became unreasonably aggressive—his actions resembled someone throwing a tantrum, which was both unprofessional and unacceptable for someone working in customer service. When I finally received the new cup, I asked why he was acting this way. He refused to engage and instead told me to leave the premises. When I asked to speak with the branch manager, he claimed that he himself was the manager. Since no other staff member intervened or offered assistance, I chose to step away. I find it deeply concerning that someone who claims to be the manager of a McDonald's branch would treat customers with such hostility. A simple cup replacement should never escalate into such an unpleasant situation. If this individual is indeed the manager, it raises serious concerns about the leadership and customer service standards at this location. Initial: ------ Rude and unprofessional people: I was trying to take a picture of the menu (wasn't photographing any of the staff because I am 100% aware of the German laws, and no person was in the line of sign of my cam anyways), and apparently one of the staff workers got offended! She started shouting in German! I explained to her that I am just photographing the menu, and asked her why I am not allowed to go so: no convincing answer was provided; instead, I was treated with rudeness and offensiveness!

Bring back the Tomato Chargrill immediately, the new Sweet Chili tastes like vomit. So I go to the Asian place and get some sweet and sour sauce and put it in a roll! The sauce was so much better and the only thing vegan in this juice shop other than nuggets, and now the burger isn't even available anymore! Burger King is a thousand times better

Everything became fast and tasty again, keep it up 🎉👍🏻

Austria Mci better and order screens no longer work and Qr codes cannot be redeemed

Service cheeky, prices exaggerated

My breakfast visit on Sunday morning turned out to be significantly more expensive than I thought. I reordered a total of 3 times and took my time (the visit lasted about 2 hours). A few weeks later I received a €35 fine for a parking violation (max. 90 minutes are allowed). I was in contact with the branch as well as with the designated parking management company. Everyone was friendly and everyone had a good excuse as to why they didn't feel responsible, why they couldn't do anything, etc., but despite my evidence (receipt, payment, etc.), no one wanted to respond. Is this the new kind of appreciation that McDonalds has for its customers?

Greatest man of honor who made my girlfriend and me an ice cream with Kamahel after closing time on Beles. Kiss goes out

Our encounter here had almost nothing to do with anything. It took forever and seemed slightly chaotic. The burgers are as usual, only these were cold. For the prices that are now being charged, the quality should be better.

Every now and then you have to go to McDonald's...You know the food and the prices - it's quick and a Big Mac like that always works

I like to eat there, I used to work in a McDonald's myself. I really appreciate the employees. They really go out of their way to keep the customers happy. I just hope that other customers also appreciate what they do. Gives the employees a nice smile, says hello, please, thank you and goodbye.

You can only get better staff if you pay your people better

I ordered 6 plant base nuggets via drive in, we received old and lukewarm nuggets. So I turned around again and tried to explain to the lady at the counter that the nuggets were old. We then apparently received even older ones that simply tasted like old frying fat. Terrific.... Service and food not recommended... What a shame...

I got a 35€ fine because I got a café and stood at the Mc Café parking lot for 3:04 hours. I'm not coming anymore.

I bought two McMenums and three apple turnovers in McDrive 2 hours ago. I live 50 km away and noticed at home that I had three of the square Double Choc bags in my bag. My apple turnovers were on the display. It doesn't work at all. Will not visit this McDonald's again. I was very annoyed.

McDonald's - there's nothing more to say except 2 stars

Just McDonald's. It's quick and tastes okay.

Waiting 25 minutes for lukewarm coffee to be brought to your table is too long. Better to pick it up yourself.

Waited 20 minutes in the drive for an M menu and 20 nuggets...

If you pay your order with the cash, please be careful, especially with the female cashier! The following happened to us on 10.Nov.2024 : Total 11.19€, we paid 21.20€ and the change should be 10.01€, but the cashier gave us 0.11€. We often visit this Mc.Donalds at Franz-Hartl-Str. Regensburg, and are usually served by a male cashier, but on that day we were served by a female cashier and got this bad experience from this female cashier. 10€ is not really a big amount, but the feeling being fooled is so bad and of course we are very disappointed.

Typical McDonald's as you would expect. The staff was nice and the food was good. The coffee is really good.

Super delicious food, I always go there😍❤️❤️😋😋

Breakfast is available until 10:30 a.m. on Sundays.

Dirty tables, toilet not clean, floor sticking, food cold... Very disappointing

I ordered plant-based nuggets and got spicy nuggets.

I redeemed my points for the Halloween Fanta via the app, plus 20 nuggets. Picked up at McDrive around 10pm. Parking lot was completely empty. I get the Fanta in my hand and notice that it is relatively warm. I asked directly if they had a cold Fanta, and the answer was that they didn't have room in the fridge for something like that. I then wanted at least another small cola to go with it. He actually said that I should order it via the app?!? Such an incredible thing! Service doesn't work at all for them!

One of the best branches I've been to so far. Great staff and apart from the sauces being swapped every now and then, everything was great!

Ice had melted. Got a replacement without any problems! Thank you!

The food was delicious but unfortunately the waiting times were too long. I was there with friends and made a slightly larger order. There was no other order placed apart from mine. After about 3 minutes another order could be seen on the board. This order was ready earlier than mine and had to wait 15 minutes

We have breakfast there every morning. Best McDonald's location. Totally nice service, super nice staff, everything is always brought quickly, always very clean and there is a daily newspaper too.

Constantly wrong products in the bag. Today again!

The employees seemed very demotivated and forgot 2 things out of an order of 6...

Aren't all McDonald's the same? It was a bit tidier here, but the food was still the same.

Ordering at the terminal takes forever because the touchscreen doesn't respond and the device freezes. After ordering, I waited about 5 minutes until I could pay with EC...

The toilets are underground. Some of them are broken, it smells like a train station toilet. You can see cable clamps and there is dirt in every corner. I hope that the saying "if you want to know how clean the kitchen is, then you should look at the toilet" doesn't apply here. Then I just say choke We were there again and nothing had changed.