Burger King in Regensburg

Friendly staff. But finally get order terminals!!

Since its renovation in mid-2025, this has been one of the best fast-food restaurants in the area. The service is good, the food is as expected, and the atmosphere is significantly better than before. Ordering is quick thanks to the digital kiosks, and you can also use all Burger King app coupons. The food sometimes takes a little longer, but it always looks and tastes freshly prepared.

The food was typical Burger King. Long wait times. Anyone wanting to use the restroom after eating has to pay extra. There's a McDonald's with free restrooms in the shopping arcade. Just cross the railway crossing. Then you can avoid such outrageous behavior.

Really great since the renovation. New team, very fresh.

Top Burger King, great service, and fast service.

It's somewhat chaotic. Customers have to pay an extra fee to use the toilet or even to wash their hands. Furthermore, it's not particularly hygienic.

A good place for a short meeting

The terminal wasn't working, I paid but didn't get any food. Result: I was kicked out. Outrageous!

It's terrible, you have to pay extra for the establishment's toilet, that says it all

The portion could be bigger #;-)

For a train station where speed is supposed to be a priority, this is disastrous. Endless waiting times and overwhelmed staff. We had 30 minutes to order food and had to wait 20 minutes. "Fast food"! Afterwards, we wanted to take it to go. The order was incomplete. The salad was old and soggy. Inedible… The rest was okay and tasted good. I also find it outrageous that even though you've ordered food, you have to pay €1 (!!!) for every toilet visit. I can understand it for people who aren't eating there, but not for customers who are already spending money on food.

I had eaten and wanted to use the restroom, but at the entrance I was told I had to pay €1. The security guard also rudely reminded me to pay. I find it unacceptable that a customer has to pay to use the restroom!

It's absolutely appalling that you can't eat out in Germany anymore. You think you'll just grab a quick burger, but then you're not only surprised by the price of €14.99 for a Big King XXL meal, but you also discover at home that the cheese is missing. There should be three slices on it. From now on, I'm cooking my own food. It's so pathetic what's going on here. It makes me furious.

I bought food worth almost €50 at this Burger King. As a paying customer, I wanted to use the restroom afterward, but I was refused. When I asked the manager, I was told that using the restroom was chargeable despite having purchased food ("Tough luck, you still have to pay for the restroom"). I find this approach toward paying customers very unfriendly and incomprehensible. The service was disappointing, and I unfortunately cannot recommend this branch.

Absolutely filthy place, the staff are awful and the food is cold.

You have to pay one euro to wash your hands before eating. Then you wait 10 minutes for cold food.

Clean. Fast service. Fast food.. not anything to write home about.

If you have to pay to use the toilets, then everything should at least work. €1 for a toilet, only two available, and the hand dryer doesn't work, nor does the card payment system. Absolutely unacceptable.

Incorrect order & the staff don't speak enough German to solve the problem

The good points first: - The staff are friendly and efficient. - After the renovation, the restaurant feels much more open and less cramped. Now the bad points: - The burger bun wasn't toasted or even warmed. It tasted like it came straight out of the plastic wrapper. The texture was like a sponge, and the mouthfeel was like Styrofoam cotton wool. - The restrooms cost money – whether you eat there or not. Yes, you get a voucher, but it's useless if you need to use the restroom after you've finished eating. - Even if you have these vouchers, you can't redeem them at the self-service kiosk. Conclusion: All in all, it remains a last resort if you can't find anything else. For the price of a full meal, you only get something that vaguely resembles a burger visually, but doesn't compare in terms of taste. Addendum: I was there on a Sunday at 9:20 pm and the doors were locked. There was no sign indicating otherwise. According to the opening hours, it should be open until midnight.

Burger cold, ice-cold hand in winter is colder than burger fries also cold

Cold food Poor service and a very long wait for food even though there was hardly any food.

There is a young Pakistani man whose behavior is very pleasant.

Unfriendly staff. Dirty tables and floor. Food tasted like mold. Zero stars is too much.

I was two nuggets short, complained, and still didn't get them. The staff was unfriendly, and the burgers tasted moldy.

Charging paying customers €1 for using the toilet is outrageous, if not illegal.

I've never experienced a fast food restaurant where they work so slowly. With 10 open orders, they only look at the first one. If something's missing, the employees look around instead of already attending to the subsequent orders, for which everything is already prepared. Absolutely catastrophic! I was there at 5 pm and waited almost 10 minutes for two burgers, even though there were only two small orders ahead of me. I don't even want to imagine what it's like during peak hours...

I had to wait a long time even though it wasn't busy, and orders were already piling up... The staff seemed to have already gone home for the day, and the food was anything but warm... It's not usually like that 🤷

Unfortunately, always diarrhea.

I am very disappointed with my visit to this branch. About twelve minutes before the official closing time, the door was already locked, and no more customers were being allowed in. After we were finally let in, the manager informed us that due to staff shortages, they were no longer accepting orders, even though the official opening hours still indicated they were open. Unfortunately, the staff were very unfriendly and seemed neither helpful nor customer-oriented. Especially at a location like the main train station, one should expect that the stated opening hours are adhered to and that customers are treated respectfully. I hope Burger King urgently reviews the procedures and service at this branch. Such behavior unfortunately reflects poorly on the entire brand.

When I arrived this evening, I saw Fanta spilled on the floor, over a table and a chair, and I politely informed the woman behind the counter. She briefly looked into the problem, and that was it. My friend placed an order with her; one burger was cooked incorrectly, and the other was cold with dry beef. Our drinks were filled with Coke without our consent. There weren't many customers to serve during the hour we waited for and ate our food. Unfortunately, neither the wet floor, tables, nor anything else was cleaned during that time. But the important thing was that the woman had time to change the music, because apparently that's what she's paid for.

We waited 20 minutes for three coffees. They finally gave us the finished coffee and only milk. I went to change it, and we waited another 5 minutes. I have no desire to go back. They've been drinking coffee for 20 minutes. At the end of the day, they've been drinking coffee, besides a milk. I'm going to give them a drink, and they've been drinking for 5 minutes. They're hungry, I'm afraid.

I'm just shocked, the food is better than McDonald's, but it takes a long time, you have to pay to use the restroom, but what's worse is that today my son placed an order, but didn't look in the bag, ate his burger, and then saw that they didn't add one cheeseburger to my bill, but it was on the receipt! They counted it, but didn't put it on!

Everything freezes off. Ordering took 15 minutes even though it wasn't busy. The toilet is only available for a fee, even for guests; you do get a voucher, but if you're only there once, it's a no-go.

It was filthy. You can't use the toilet for free even if you've ordered food (you HAVE to pay €1 and get a ridiculous 50-cent voucher). The bacon on my crispy chicken burger was pink and showed no signs of having been cooked. There were no napkins either. And despite the €1 fee, the toilet was completely flooded, and the toilet bowls looked unappetizing. You already have low expectations for a train station fast-food restaurant, but this was truly outrageous.

I am truly deeply disappointed by this experience. We specifically ordered a plant-based burger and received a burger with meat. When we inquired, the employee explained that "plant-based" here supposedly didn't actually mean plant-based – and even refused to prepare the burger properly as a vegetarian option. This behavior is disrespectful and simply unacceptable. For people who consciously choose a plant-based diet – whether for ethical, health, or environmental reasons – this is not only annoying but also hurtful. I expect an international brand like Burger King to take such products seriously, offer them correctly, and treat them with respect. After this experience, my trust in the brand has been severely shaken.

Bad Security with a very bad language service everything was wrong from what we ordered maybe only drunk people can eat at this place first experience and never again

Never again, I was at Burger King yesterday and wanted to get something to eat, then I got my burger, the meat was disgusting and there were hairs in the burger and it was too overpriced, unfriendly staff, the toilets are rancid and disgusting, I'd rather go to McDonald's than eat in this dump, that's a disgrace, plus you have to pay to go to the toilet

Unfortunately I have to take back my positive review from last time. Because anyone who asks paying customers, who sometimes spend €10-20 per person, to also pay for the toilet either has a deal with the devil or is so greedy that things are no longer nice. In my opinion this is a violation of basic rights. Nothing else. And there are ways to do things differently. For example, you ask for vouchers with each order or give out chips. Yes, you get a voucher when you pay the money. But let's be honest, either you've already paid and the voucher is of no use to you at all, or you're losing money. And that's even though Burger King has been beautifully renovated. Really pathetic.

Food's great but it is extremely expensive. More or less 10€ for a burger.

I visited this restaurant yesterday. The burgers were delicious, but my order came with fries. I really enjoyed my main order, but I suspect the fries were spoiled—they were very dry and cold. I also think I got food poisoning from those fries, as I felt very sick afterward. Additionally, the charging outlets at the tables weren't working, which made the experience even more inconvenient.

Super friendly staff. Completely redesigned.

The king of the month was cold and dry; the fries were still cold inside, and the Coke was just brown water. On the other hand, the cheeseburger, while hot, had the wrong toppings and only a slice of gherkin under the cheese, and quadruple the amount of ketchup. Service was fast. Be careful, the toilets are paid.

Delicious in itself, but you pay €1 for the toilets, even as a customer. Extortionate! You can't even pay for the toilets with a card, so you have to rely on small change. I witnessed someone (justifiably) sneak through the children's entrance, and one of the employees angrily ran after them. A pretty exaggerated reaction.

Toilet now costs 1€ even for customers!

You have to pay one euro to use the toilet (doesn't matter if u buy sth at burger king or nah) only for the floor to be flooded with piss 😒 Felt like a clown at the circus fr 👎👎👎

food literally tastes bad. It's cold and soggy and everytime i order here they always charge me so much for so little food. like i paid 6€ for churros and just never received them. You pay double the price compared to Mc's and get half the amount of food. And the toilets are really annoying. I already dirliked it when it was 50 cents but now they build a whole barrier and you HAVE to pay 1€ it doesn't matter if you're a customer or a guest they force you to pay. That's so stingy. You want people to just pee themselves? do better!

We had 10 minutes until our train and wanted to get some food for the journey. But our order wasn't there: fries, Twix ice cream, a dessert from the kids' menu, and napkins. Plus, it took way too long to prepare, so we had to hurry to the train. We didn't notice the shortage until we were on the train. This is pure theft, it's unacceptable! 🤯🤯🤯🥴🤬😡🤬

Great conditions New direction fresh food!

Vallah correct staff and food was also good everyone who says something else is ayri

Freshly renovated Burger King in the train station – the new furnishings look modern, clean, and appealing. There were also obviously new and exceptionally friendly staff – compliments! The only thing that's really annoying is the new turnstile, where customers also have to pay.

Restrooms are chargeable, you order to eat in, but you get to go. After ordering, the receipt is collected and destroyed. The order was delivered incorrectly. This is unacceptable.

The employees make a lot of mistakes. I will never buy from them again, and I won't pay because of their mistakes. You order two burgers and only get one. They're cheating you.

Completely renovated, modern, and pleasantly atmospheric. Unfortunately, the €0.99 cheeseburger price is long gone!

Why do I have to pay 1 euro for the shit-filled toilet?

We ordered a cola without ice, we made it with ice and didn't change it because we were in a hurry to get to the train. You pay €1 for the toilet, but the toilet is in the same condition as a free public toilet.

It's outrageous to charge for this women's restroom!

You have to pay to use the toilet, even if you've eaten something. Even if my mentally disabled son needs to go to the toilet and I don't. He needs company and help, I still have to pay. But it's typical that disabled people aren't considered. Rip-off! A free toilet visit should be included if you eat something!

I was there with a friend, both of our orders were wrong, long wait (30 minutes for me), burgers were cold, ordered curly fries and got regular ones, wrong drink size twice (once even after asking), neither of us got sauce or only after asking twice, cola tasted like cheap "yes, cola," iced tea was okay, my friend's curly fries were extremely greasy, now we both have stomach aches and feel sick, just stick with the MCI and that's it.

Ordered two cheeseburgers. They arrived quickly, but both were completely dry. The buns fell apart when I bit into them. Unfortunately, I didn't notice until I was on the train. But the service was quick and friendly.

Unfortunately, it went very badly. The burger was cold on top. Upon request, they heated it in the microwave. The chili cheese nuggets were crumbly on the inside, not the creamy texture I'm used to. We ate inside, my child had to go to the bathroom, and as a guest, I only paid €36! When I asked, I got a smile: Everyone has to pay €1. We'll never eat there again.

Unfortunately, I have to give it one star. It's getting worse and worse. It's a joke, even for customers. If you want to use the restroom here, you have to pay. It's an absolute disgrace.

The renovation is complete, and it looks inviting and nice. The employees were very friendly and helpful. However, I find it absurd and a disgrace to now charge customers an additional euro for using the restroom. Nevertheless, the rest of the store is fine.

We had to clean the tables ourselves, the staff were overwhelmed, you had to make sure you got your food, it wasn't that great

This Burger King is very poorly managed. The place is sticky, the floors are rarely cleaned (especially the restrooms), and several employees stand around in the front office, acting foolishly, but keep customers waiting. Because of the train station?

Because of the burger I ate, I had stomach pain and diarrhea all day. The fries had a bitter taste when I ate them. Very bad.

5/27/25 7:20 PM Burger lukewarm, special order was honored, fryer holding time —:— =0, correspondingly cold, patty holding time was ignored and refresh was pressed. Fuzetea concentration, OK, but no ice. Staff were friendly enough. Order was ready after 1 minute. Restroom fine, no fear of getting sick. Tables dirty, floor dirty; shift leader, massaged his balls in the office, remodeling would be appropriate; we had this design in 2011. I'm a former restaurant manager for this club in another city. My tip: younger, good-looking women up front (there are plenty of opportunities to bring in trainees from abroad), shift supervisors who are decently paid and proudly wear their uniforms and monitor the employees' performance, a brighter atmosphere, and above all, more cleanliness. Wallraff didn't achieve anything. I had criticism, but I didn't mean it in a bad way; nobody wants to work for that kind of money anymore. Take Switzerland as an example

Employees blocking the shop half an hour before closing time because they are too lazy to work until the end - pure working time fraud

When I order a hamburger, I want a hamburger, not a cheeseburger! But of course, without German-speaking staff.

Hey, it's Burger King. Sometimes you're lucky and all the ingredients are relatively fresh, or you're unlucky and get a freshly made burger with older ingredients. It used to be much better and I only eat there when everything nearby is closed and unfortunately hunger wins. Since the (now fourth) Team Wallraff documentation, I have also missed the BK, regardless of whether the conditions there are similar or not (you can only guess). The staff, however, is friendly.

An absolute disgrace! I clearly ordered nuggets with meat - and instead I get some disgusting substitute product that doesn't look or taste even remotely like meat. No hint, no inquiry, nothing! 7€ just thrown out for rubbish. I don't eat anything like that and will definitely never order here again. If I had wanted crap like that, I would have ordered it too. Incredible.

The food was good at very warm. But the lobby scales for waste were all full. But the staff was very friendly.

Everything in the toilet is very dirty, there is no toilet paper, the toilets are dirty, it's impossible to even go and wash your hands because everything is so disgusting.

I just wanted to go to the toilet, I paid 50 cents then I came out and then an employee came along that I didn't pay and then she wanted me to pay, I did that too because I had to make my train and I just paid €1 instead of 50 cents

Messy, service bad, burgers terrible. Once and never again

Very nice staff, cheeseburger much better than in Mcdonalds

Long chicken only half cooked and paid for a burger but didn't get it??

Connection with trains towards Munich, Ingolstadt and Nuremberg.

So the food is a catastrophe Old sticky meat The boss tells me it's ok 👌 it doesn't stink. Can he eat the food alone? Please be careful when eating.

Food was delicious and the staff were nice! It took a while for my food to arrive, but it was tasty and fresh!

The feeling at the train station is pleasant, but it could be more comfortable.

Burger was cold, tiny and the cheese wasn't melted, the milkshake wasn't at all up to the 0.4.l mark and the mayo wasn't included. Really bad!

Burger King Regensburg train station no matter what you buy you there how much money do you spend a local woman if she's there you always have to pay money if you have you use the toilet but usually up to 15 30 € you buy it there it's expensive you just have to if you buy something go in toilet But when she's there you buy whatever it doesn't matter for her just vegan fifties always argue that's unbelievable

It doesn't work at all! Waited forever because 2 employees had to fill a bag of fries, but not mine because an order never came. One of the two was then able to break away from the bag of fries and shouted into the crowd that only cash was accepted. I was simply ignored, instead he wanted to serve someone else. After my objection, I was yelled at if I had ever worked at Burger King. No at McDonald’s! This branch is the last!

Disaster! Staff rude and very unmotivated. Waited 25 minutes for fries and chicken nuggets. Better go to the Asian restaurant next door!

The coupons that are not accepted in Regensburger Bürger King at the train station! ....which is of course very annoying. The staff is slow, barely understands German and always asks the manager. Very unfriendly toilet staff! (running for money and screaming even though I'm the customer). Crazy

The food and location are typical of Burger King, so completely within limits. Staff speak broken German, you as a customer are ignored while the cashiers talk to each other in other languages. The wrong burger and forgetting ketchup were the cherry on the ice cream sundae after I waited 20 minutes in the almost empty restaurant. I will go to the competition in the future.

Unfortunately I have to downgrade from 5 stars. Only because the visit back then was good it remains at 2 stars. The employee was annoyed, the drink was not carbonated, the food was lukewarm and the cleanliness left a lot to be desired. Even though it was luke warm, thank God it was tasty I would avoid the toilet

I was at Burger King but I'm not a customer and just wanted to use the restroom. The sign says you have to pay 50 cents if you're not a customer. I paid €1 for two people. While we were still in there (ladies' room), a man came (apparently a toilet employee). When we came out he said very rudely that we still had to pay. I explained to him that we had already deposited €1, but he didn't believe me. There was a brief argument and in the end he let us go very unkindly

Good quality fast food. The place was dark and a little dirty.

If you like fast food, you're in good hands here. The burgers could be a bit warmer. Otherwise everything is OK.

Food was prepared fresh, service was solid for fast food.

Ordered a normal Whopper, just got a vegan one - outrageous. And then they just deleted my review - is it still working??

*** Update 12/04/2024 After some time, despite the experiences described below, I went back there a few times and things improved significantly. I changed from one to three stars. The food was no longer old and what was ordered was brought :). Why not more stars? It's still a station Burger King with mediocre quality of stay, there are better ones. Overall it's OK there at the moment. Below is the original review: *** Unfortunately, the employees are often poorly trained and the food is far too often old and tough when you get it. Ordering a plant based Whopper without cheese is a problem about every other time, even though I always specifically order without cheese. But today it was too much: I ordered another plant-based Whopper without cheese and 2 plant-based nugget burgers, but the employee orders the Whopper WITH cheese, of course. Ok, that's nothing new. When I pointed out that I wanted it without cheese, she gave me 50ct back when I paid; the cash register still had the €11 from the wrong entry. had to discuss why 1 pb Whopper and two plant based nugget burgers should cost €10 and I should get a total of €1 back. I did the math: A plant based Whopper (5.99) and two plant based chicken nugget burgers (1.99 each) cost €10 (I wasn't unkind). I received the missing 50 ct and the order a little later. Immediately checked outside to see if there was cheese in the Whopper: it was fine, no cheese. At home, the great realization came from the food: There were normal chicken nuggets in the burgers, not the vegan version I ordered. After the ultra tough, old plant based long chicken last time (unfortunately this is no exception), the ongoing problems with ordering including the chicken eaten even though I want to eat vegan and the term "plant based" in connection with it several times When I used the burgers I ordered, you permanently ruined my meal, "vomit". That was my last visit to Burger King.

The manager is the worst thing ever. I hope the inspection comes and sees what's happening here

Extremely nice service! Would come here again and again.

Absolute men of honor today on the late shift (9.11.24) I spilled my drink because I was drunk and thus soaked my citizen, I got a new drink and a new burger for free without asking. Thank you guys!

I don't think you have to say that Bürger King isn't a 5-star restaurant, but I just have to say the branch at Regensburg train station is simply a great branch. The staff is just so friendly and funny that you would like to stay. In any case, I think this is the best option to eat at Regensburg train station. I would be served by an older Asian gentleman and a fairly young, taller black-haired gentleman. I really have to praise them both! Top service

I rarely write bad reviews. but today is terrible. I ate at your place and I felt sick, I cuddled with the toilet all night.

Everything happened very quickly for us, but the petty was lukewarm