McDonald's in Regensburg - Telefonnummer, Reservierungen, Bewertungen

(Adapted) Attention: In the parking lot, fees are due after 1.5 hours of parking, even if you sit in the restaurant! After a notice of €35 arrived in the mailbox, I contacted Ms. Eva Helmreich (district manager Mosher Rest. E.k.). I described the situation to her that I was sitting in the restaurant and that I was not using the parking lot illegally. She then arranged for the fee due to be canceled by the parking management. Hence my adjustment from one to five stars.

There are better MC's! Toilets, floors, tables can also be cleaned with cloths, not just napkins!

The new M Burger was ok. Looked strange. There was no meat on the burger 🍔 Salad was more off than in the burger.

Everything is always very tasty, but the fries are always bland and without salt and you have to eat them like that.

I can't recommend it even though I know Mosher. The senior employee was very unfriendly today, you wanted to order via the app but the cash payment didn't work. Then he wanted to explain to me how to use an app.... He also wanted to see what I was doing. I then said whether Ober meant that I couldn't use an app... he laughed. I then left and told him that I would rate this place negatively. Dear Frank, I said that I would write this to you too, then the employee told me to send you a nice greeting. Something like that hurts your business. Have a pleasant day

Caution!! Potential health hazard!! Give out COMPLETELY melted ice cream!! Of course, you don't eat it straight away in the McDrive and only see the mess when you pull into the parking lot 30 seconds later. Accordingly, the €4 was disposed of - health comes first!! Witness and McDonald's own surveillance can prove this. Only a pissed-off supervisor responds to the complaint form. Maybe you should send the health department over?!?! Would be a good idea!!

The employees in there don't even wear gloves when serving the burger. This is the most unhygienic thing I have ever seen and many people eat it.

Refreshments that are familiar even from here. Clean, helpful service, communication in English.

The burgers that were ordered tasted somehow strange...

Basically a normal to good McDonald's, despite the later time it was actually clean and the staff was friendly. I met a friend there for a drink and dinner in a café. But apparently I was there too long. Almost exactly 4 weeks later there was a nasty surprise: parking enforcement issued a fine of 35 euros for exceeding the maximum parking time. Sorry, but that is an absolute disgrace. When I asked whether they could be accommodating, since I was a customer and had just parked for too long, the franchisee said he couldn't do anything about it because only the PRM could do that and they sent me to the franchisee. Customer-friendly is something else. I will definitely never be a guest in this restaurant again!!! I can only warn against this and strongly advise against this branch.

Very long waiting time + Russian general forgot 2 burgers!

Refuses to open a cash register

We met friends there for a café and dinner. But apparently we were there too long. 4 weeks later, parking enforcement issued a fine of 35 euros for exceeding the maximum parking time. An absolute disgrace. We will definitely never meet or eat at this restaurant again!! We can only warn against this and strongly advise against this branch.

Food and drinks arrived quickly. Staff could be friendlier. Too many ice cubes in the drinks. You can't drink properly because it's very cold and the ice cubes are always in the way.

The food isn't the best for McDonald's for me personally the other in Königswiesen is better. But the bigest problem is that they literally tell you: GO AWAY because of the parking 🅿️. I don't understand they have so big parking and they still send you a 25 or 35€ Bill ! Why do you send bills to customers who are staying 10 min more than 1.5 hours!!! That's sad to send bills to you're own customers you take from the food and from the parking now that's really friendly from this McDonald's

I noticed that there has been a new manager for a few months. A consistently rude and inconsiderate leader. The employees are divided, half of them insult the customers (they have a role model for that) and the other half immediately notice the stress and hopelessness. Since I work with customers myself, I didn't want to give up such a recession at the beginning, but what's going on is no longer normal. A disappointed customer.

Was bestellt wurde war nicht in der tüte , Über Monitor , wurde angezeigt Frechheit , viel Geld bezahlt hälfte bekommen , vertrauen null bei mc Donalds

Everything’s fine, only they give sparkling water instead of Sprite :)

Perfect shop, good spot, still fast

Very nice service and very fast and friendly service

Top service, fast and delicious food

I am deeply disappointed and angry about my last visit to McDonald's in Regensburg. We went there with our children to spend a nice afternoon and use the children's playground. What followed ruined our whole day: a 35 euro fine for exceeding the supposed maximum parking time of 90 minutes! To make matters worse, the McDonald's app didn't work at first, so we had to place our order again. It took us over half an hour until we finally got our food. Who would have thought that we even had a chance of keeping to the 90 minute parking time? As a customer, you don't expect to have to pay attention to a maximum parking time at McDonald's - especially not when there is a children's playground that invites you to stay longer. This is really the last thing and a complete shock! I even called McDonald's and provided a receipt for my visit, but was coldly and heartlessly rejected. The standard answer that you can contact the SF if you want to stay longer is a mockery. Who thinks of having to worry about such formalities when visiting fast food? We weren't commuters abusing the parking lot - we were just guests looking to have a good time. It's unbelievable that you, as a loyal customer, are treated like this. This alienates families and guests who just want to have a good time. McDonald's, you should be ashamed of yourself and urgently reconsider your parking regulations before you lose more disappointed and angry customers. I hope that your social media team will forward this to the appropriate authority in order to compensate us for the damage.

I was also allowed to pay a fine of EUR 35, even though I ordered twice during my stay. McDonald's staff on Vilsstrasse and at the headquarters on Augsburger Strasse refer to the parking space management PRM, which, however, has no interest in canceling the fine for McDonald's customers. Fine handed over today, McDonalds will be boycotted with immediate effect (I've been holding out on the other boycott since 1996). My health will thank me; I have even lost 11kg. In the future I'll save myself the fine and use it to order pizza at a playground. I'LL BE AWAY!!!

Large McDonald's typical restaurant with a relatively large outdoor seating area, McCafe and large parking lot. The food is of the usual McDonald's quality.

Simple McDonald's that offers the entire range, thank you for 2 large fries that were included for free (I only ordered 2 and got 4)

Terrible. I went to McDonald's with a colleague. We have now received a fine of €35 for spending money there. Maximum parking time exceeded. McDonald's excuse that you should get unlocked doesn't apply because the signs are so poorly visible. People avoid the McDonalds. They're just ripping you off.

The double big Unfortunately, Mac has become very small

We were there today for a "quick" breakfast at 9:35 a.m.... We had to wait 17 minutes for 2 wraps, 1 Mc Muffin and 6 pancakes including table service!! The store wasn't that busy around breakfast time to justify that. The service in front of the kitchen had nothing under control at all. Then you get yelled at when you ask where the food is after waiting 11 minutes! Others also had to wait an average of 30 minutes for a few snacks (we learned from annoyed customers) Not even an apology was heard when the food was finally brought (at least it was hot and fresh) We've never had anything like this before, especially when there were very few guests on site

We waited 20 minutes for 3 mctoast bacon for breakfast, it's felhaborito!!!!

We met friends there for dinner and a café. But apparently we were there for a long time. 2 weeks later, the automatic parking space surveillance issued a fine of 35 euros for exceeding the maximum parking time. An absolute disgrace.

It's nice to stop and grab a bite to eat

It's a normal McDonald's. Men/women should just be careful that they don't make a mistake there or maybe want to eat more, then it will be really expensive!!!!! After 1.5 hours it costs €35!!!!

(Unfortunately you can't give 0 stars) The alleged boss, Andrea, insulted and shouted at us, this person is out of control and this was not an isolated case. During my last visit, she yelled at and embarrassed an underage boy because he wanted his receipt after paying

Too busy, parking lot very poor

We were only there for a Mcflurry. I got it on coupon. The advertising image showed a full cup. But you only got one that was half full. Disappointing

A great McDonalds with a charging station for e-cars 🚗

SO BAD!!!!! SO MEAN AND DISRESPECTFUL AND THEY DONT KNOW HOW TO DO THEIR JOB I HAD TO COUNT THE MONEY FOR THEM AND THEY STOLE 50 CENT FROM ME!! NEVER COMING BACK AGAIN THEY RUINED MY WHOLE WEEK!!!!!!😡 ITS THE WORST NEVER COME HERE THEY ARE DUMB TOO

The food exceeds all expectations and the atmosphere is very familiar. Always happy to come back!

Just a McDonald's. Store always clean. Staff friendly. Unfortunately, something was often missing or wrong. But complaints are resolved quickly and easily.

We only ever buy ice cream and it tastes great.

There are very good burgers but it's a shame that the signature BBQ are no longer there

Slow service. Leftover food and napkins on the floor.

My visit happened today between 2 and 3 p.m. The staff was very friendly and very committed to the well-being of the guests. My order was served as ordered without a long wait. Unfortunately the burger was cold and the meat patty was dry. In addition to the lack of quality, there were also hygiene concerns. During my stay, I observed a staff member using the same broom on the floor and benches/chairs. It would therefore be desirable if managers took a look at both concerns and made their employees aware of quality and hygiene.

Unfriendly staff Questions were not answered ....

Visit on 10/26/22 7:00 p.m. There was water in the blower hand dryer in the men's room. When you use the dryer, your hands and clothes are sprayed with this water by the fan. Water cannot drain out of the hand dryer. The paper towel dispenser was empty. Very uncomfortable!

Everything's fine, but they always don't make enough ice cream and milkshake. Less than guidelines

Unfortunately it was very messy and dirty inside and out. Inside there were leftover food and paper waste on the tables and floor. The chairs weren't pushed up to the tables either. The food was prepared very carelessly, so that you lost your appetite just by looking at it. There were paper bags everywhere in the parking lot. Not recommended unless you have 2 per mille ingestion, then it's fine.

Everything was easy to reach with a wheelchair and my food was delivered to the table quickly.

A McDonald's like any other, including McCafé.

Kastenwirt is just way too expensive for food that isn't necessarily nice

Now faster and more careful when it comes to building burgers

Tastes better than other McDonald's in the area, and is clean.

Sehr unfreundliche Frau (Gros und blond, aussländisch Osteuropa) wahrscheinlich verantwortliche hier. Nie wieder werden wir herkommen.

I really don't expect gourmet food when I order from McDonald's. But a lot of savings were made and you can taste it straight away. Compared to other branches, the products were hardly seasoned and my drink was very diluted.

They deduct the money from small children and I and a friend are yelled at because the employee can't calculate 7+7. We had to pay twice as much. After that we didn't get anything back. They said "there is no evidence." ten guys with whom you can't even communicate because they don't speak German or English. Nobody should come here now and be xenophobic. I'm a foreigner myself

Disaster, the way they talk to customers there! We were told in a tone that we were only allowed to order from the vending machine. It's OK; but the sound makes the music! Unfriendly, disrespectful and really anti-social. Customer friendliness is not practiced here. Then it's better to go to another McD

Oblige your employees to treat customers in a friendly manner. Make it clear that unkind behavior will not be tolerated in the workplace.

Just under 30 euros for a coffee. With this balance we close the chapter here. We have met here for years and enjoyed the uncomplicated stay. Before we both received a payment request for €25 because we had exceeded the parking time. If the McCafé lounge and tasting are offered, there shouldn't be a need for a stopwatch. And unfortunately it's too late to give the information to a shift manager. We are extremely disappointed and angry about this senseless sanction. We won't be coming back.

Das Eiß haben Sie extra mit wenig Karamell gegeben und sehr unhöflich und die Apfeltasche haben Sie kleiner gemacht ich würde euch niemals diesen Mc Donald empfehlen

Anyone who knows McDonalds and wants it knows what they're getting here. For what it is, it's 5 stars because it always delivers the same quality and taste. Nothing earth-shattering, just simple, just McDonalds.

Typical McDonald's... Food not quite like the pictures, but very clean inside and the order was received very quickly and was complete.

As always delicious Staff was nice

Here you will be fined €25 for sitting longer. The maximum parking time has been exceeded... ridiculous 😆 Would like to give 0 stars!

In this franchisee's restaurants you almost never get what you order - something is always missing or wrong! You can see how things are getting better in other cities or federal states

If, after 2 weeks of visiting this branch, a fine for €25 comes in (when ordering just under €30), which penalizes staying here for longer than 1.5 hours (!), then for me it means: no thanks here, never again. I've never had one like this anywhere. And the comparable comments only confirm it.

Unfortunately by 8 p.m. it was already quite sold out 🫠🫣

During our stay we were charged a parking fee because we parked for longer than 90 minutes. We even paid by card twice during our stay and can therefore prove that we were in the restaurant. According to the parking company PRM-Service, this doesn't matter and they continue to insist on the requirement. Please note that you used a private parking space where you are only allowed to stay for a maximum of 90 minutes. These setting and usage conditions are signposted in the parking area. The owner's feedback is incorrect. I called the head office this morning at Augsburger Straße 37c Frank Mosher Restaurants e. K. I was assured there was no option and you would report this to the branch. So you can't avoid this location. If you no longer need customers then you have to accept this.

Ordered food for €50 and only half was delivered. Nobody's answering the phone.

Mc Flurry 4€ and then the cup is not even half full, absolute disgrace

It took 15 minutes for two cokes and then I went there myself despite table service

Bestes Essen ist Regensburg 😘❤️❤️😍

Nach langer zeit mal wieder im McDonalds aber immer noch nichts für mich...

Alles okay bis auf eins, man darf nur eine Stunde parken, ich war länger und habe eine Strafe in Höhe von 25€ bekommen.

schneller Service nettes Ambiente

Kann man besuchen muss aber nicht

So klassisch gut wie jeder andere Mc‘Donalds doch die Geschwindigkeitshügel hätte es echt nicht gebracht, das ist auch der Grud was ich in Regensburg andere Fastfoodrestaurants bevorzuge. Lg

Achtung: Am Parkplatz des Restaurants darf maximal 1,5 h geparkt werden. Die Parkdauer wird per Kamera überwacht und man bekommt auch als Kunde eine Verwarnung. Nachtrag: Der Kommentar vom Inhaber, dass eine Ausnahme gemacht wird ist falsch. Beim Telefonat wurde mir deutlich gesagt, dass "für Kunden keine Ausnahmen" gemacht werden, auch wenn man im Restaurant war.

2 big Rösti haben unterschiedlich geschmeckt. Das war mein letzter Burger bei McDonalds. Lege hat Recht

Kalte pommes und kalte Nuggets

Bestellungen über die Smart Tafel. Dadurch mehr Personal, für die Essenszubereitung. Und damit, auch schneller 😀.

McD ist immer gut. Zur App zum online bestellen erlebt man jedesmal eine Story mit weißem Bildschirm, 15 min. Warten, nochmal über 20 sehr unangenehme Hubbel kreisen- fahren kann man da nicht, und mit hänger findet man eh keine Parkmöglichkeit, - oder vier auf einmal! App schließen, wieder öffnen, sie müssen das so machen, sonnnnnnnst. Funktioniert! DAS nicht! - NEE,- N I C H T ! ! ! der Nachbar sagt mir zu diesen "Verhandlungen" , ... Kürzer: "EINSTAMPFEN" B I T T E. KÖNNT IHR DAS NICHT VERBESSERN? ICH WÜSSTE JEMANDEN DER HILFT. Eine Zeitlang ging das mit dem von der App übermitteltem Namen. Das geht aber nicht, wegen des Datenschutzes! Macht das bitte besser! Danke!

Die neuen Pizzataschen heute bestellt und leider muss ich sagen, die sind das Geld überhaupt nicht Wert. Man erwartet das die Füllung nach tomatensoße und schön flüssigem Käse ist und kriegt am Ende Teigtaschen gefüllt mit Teig. Man schmeckt überhaupt nicht raus das es irgendwas mit Pizza zu tun hat. Leider eine komplette Enttäuschung, ich rate vom Kauf ab.

Super rychlé a kvalitní děkujeme

Langsam ist Mc Donald nicht mehr wert das man dort isst. Burger werden immer kleiner, Pommes sind nur lauwarm, dafür wirds immer teuerer! Nee, nicht mehr zu empfehlen.

Naja Mc halt, nicht gut nicht günstig burger zu trocken.

Zu teuer, das Essen ist nicht gut und nicht gesund. Es gibt in unmittelbarer Nähe Orte, an denen man zu günstigeren Preisen besser und abwechslungsreicher essen gehen kann und die eine angenehmere Atmosphäre bieten. Keine Empfehlung.

Schöner McDonald's mit Freisitzen. Gute Angebote, nette Mitarbeiter und flotter Service. Gerne wieder.

Sehr schnelle und freundliche Bedienung am Tisch nach Bestellung über die App.

Bester Ort in Regensburg...das sagt doch alles

Wir hatten ein Problem bei unserer Bestellung und obwohl wirklich sehr viel los war (drinnen, sowie im McDrive) wurden wir freundlich behandelt und das Essen an unsere Bestellung angepasst.

Guter Schnellrestaurant, guter Schnellimbiss

Überfüllt,, Lobby nicht sehr sauber

Das Essen ist lecker und meistens warm. (nicht immer) aber man bekommt dann sofort einen neuen Burger. Leider fehlt fast bei jedem mal wo wir dort essen irgendetwas. Deswegen genau aufpassen! Was ich ganz furchtbar schrecklich finde, sind diese Pappdeckeln beim Trinken mit Papierstrohhalme. Und wie ich jetzt gehört habe, hat McDonalds nun mittlerweile die Strohhalme komplett eingestellt. Finde das Fast Food Flair geht dadurch verloren. Genau das ist es ja was Spaß macht. Vorm Becher sitzen und am Strohhalm ziehen, wie wir es kennen. Schade...

Много посетителей, коллектив сторается качественно обслужить всех клиентов

Stabile Qualität, schnelle Snacks die überall gleich gut schmecken

Habe mir einen Beyond-Burger gekauft(veggie) und als ich diesen bekommen habe und rein beißen wollte, habe ich gemerkt, dass die Bulette nach Rind riecht. Mir wurde der falsche gegeben. Nachdem ich nach vorne zu einer Kassiererin gegangen bin und sie drauf angesprochen habe bzw. nach dem richtigen gefragt habe, hat die Dame mir den Burger nur aus der Hand genommen und ich Stand fünf Minuten da rum, ohne das mir was gesagt wurde. Keine Entschuldigung oder sonst was. Dann kam sie drückt mir den neuen in die Hand. Dann ist sie wieder weg gegangen. Kundenbindend? Naja- eher nicht.

Ich weiß nicht was es ist aber der Cappuccino schmeckt echt nicht wie ein Cappuccino, der Cappuccino schmeckt verdünnt, nicht als ob er mit einem espresso shot gemacht wird sondern wie mit Filterkaffee. Aber Pluspunkt, dass es hier den pflanzlichen mcsundae gibt 👍👍

Über 17 Minuten Wartezeit aufs Essen, warm wars so halbwegs. Hatte schon bessere MCs aber auch schlechtere

McDrive-Bestellung: Pommes vergessen App-Bestellung: Burger vergessen Tochter bekam Cheeseburger: Käse verschimmelt Die Menge an Salat ist mittlerweile ein Witz! Verständigung: schwierig! Tipp: schaut euch das Essen gut an und prüft auf Vollständigkeit.

Wir haben uns in dieser Filiale was zum Mitnehmen geholt - und zu Hause festgestellt dass ein McRib fehlte - die Reklamation wurde telefonisch freundlich entgegen genommen und wir haben nun gestern - nach Tagen - beim Schichtleiter vorgesprochen. Der Fall war dokumentiert und wir konnten den McRib nun doch mit Genuss verzehren. So soll es sein - das ist sehr professionell. Weiter so. Und nochmal Danke für den geschenkten BigMac.