Kentucky Fried Chicken in Regensburg

Absolute impudence. Always errors with orders. Sad..

A few years ago the food here was good. However, I ate there again yesterday and the result was disappointing: the edges of the hamburger bun were extremely dry, the chicken pieces were carelessly thrown into the bag, and the fries were cold and inedible. The following day I had stomach pain. Clear recommendation: go somewhere else.

Always good in the quick in between

I like KFC, tastes good! BUT what is repeatedly annoying is that when I order "take away" I don't receive everything as ordered. Of course, you only notice this when you get home, so you don't go back to complain. - Fries were missing from the menu, instead of 6 Hotwings there were only 5. “Clean business” is what I would say!! Mistakes happen, but this wasn't the first time. It sucks!

Tonight was my last visit to KFC and I don't plan on going back. The reason for this is an employee who behaves extremely rudely. He doesn't say hello, looks unfriendly and seems annoyed, especially when a customer wants to pay in cash at the checkout. Every time this employee is on duty I feel uncomfortable, like I did something wrong. He just says the amount, gives the change back, and that's it. If he is uncomfortable working with people, he may want to consider changing careers. He is a smaller, middle-aged man with glasses, probably German, who works mainly in the evenings. I'm only giving one star solely because of this employee. I actually really like the food and to this day I have visited the restaurant regularly.

Waited about 30 minutes for it to be prepared and asked specifically whether a product was included, which was then missing

I'm impressed, the chicken and potatoes were actually very good and crispy. in America, KFC is one of the worst Fried Chicken chains. I wanted fried chicken and always try American chains at least once when I travel because it's interesting to see what is different. I was pleasantly surprised that the KFC out here is actually affordable and tastes like real food.

I haven't been there in 5 years and was really craving chicken until I tried this. Fries had old oil taste, the chicken in burgers and bites was too salty that the chicken taste was not noticeable. The only thing that was really good were the vending machine drinks. For this reason only 2 stars. I won't go there again for the next 5 years.

Super nice people and this location makes sure the customers have a good experience. The food gets out fast and fresh.

No exchange was possible! Ate a new burger today, I thought it really appealed to me. When I unpacked it, it was lukewarm and the cheese in the citizen wasn't melted, just 2 cold slices of cheese. It was not possible to exchange them because the waitress said they were the right temperature. There were only 6 people in the restaurant and that wasn't really taken into account. Customer service is different. Snow outside and not quite warm. It's a shame we're used to better...

The food was cold. When asked, they said it has to be that way What a disgrace! It was cold in the store itself. The price is also overpriced.

It's gotten really expensive. I'll avoid Kentucky Fried Chicken in the future!

Keine Ahnung wieso die Qualität da so krass nachgelassen hat. Hab das Essen da eigentlich mal geliebt. Jetzt nur noch sauteuer und nicht genießbar. Nicht nur einmal, sonder die letzten paar mal. Ab sofort keine Option mehr.

Been there 3 times now and each time I got raw chicken. Employees asked about it and they said I should have checked it at the pick-up counter. Never again. You can't even get new chickens

I don't like the fact that I now have to order what I want digitally! I was helped, but it still wasn't 100% what I wanted.. 🫣

The food and ambience were very good but the staff was very unfriendly

Without coupons or combination offers, KFC is now simply overpriced. It is and remains a fast food restaurant with the appropriate quality, but in terms of price it is developing into an average restaurant, which usually offers higher quality and better service. The chicken parts and sides are generally good, but the burgers are sad and tend to ruin the chicken in them. In summary, KFC is good for a quick few chicken wings, but overpriced.

Ghosts kfc ever . Employee 6 out of 5 stars. Floor a bit dirty but cleaning lady came immediately after eating. One of the largest menus warm and freshly prepared after 3 minutes. JUST CRAZY !!!

A very good snack in between is always a good step to take at KFC. It's not exactly cheap in terms of price, but it's filling.

Orders are processed very quickly

Not much to say, modern, clean KFC, with outdoor area upstairs and parking space

Incredible!!! There was a butterfly in my fries, when I confronted an employee he told me he didn't know what I did with those fries. According to him, he just moved on without giving me a refund or apology.

Well... it used to be much better... there were 2 errors in one order... but they were corrected upon request. Meat quality not particularly good and sometimes rubbery... The bacon from the chili bacon fries was almost raw... We used to like to go to KFC when we had the opportunity, but we've had enough for now...

Unfortunately very disappointed. Service and staff very unfriendly and totally overwhelmed. Furthermore, products or supplements are sold and charged that are not even in stock. When asked, the answer was unfriendly and there was nothing that could be done here. The amount was only refunded when we asked the branch management.

Eating quickly was ok, despite the high demand, we managed to get a seat.

Food, good as usual. The range of values ​​is somewhat narrow.

Very noisy environment and very tight parking spaces

sometimes the food have taste.. sometimes too much oil.. tables are clean ppl super ok!

Food: Ordered food for over €30. Fries were cold. A complaint was made, new fries were cold again. Service: 30min. Waited for the food. No system recognizable. My number was 537. Higher numbers were processed and issued beforehand. Ambiance: is ok, but the door is broken, the door always slams shut with a loud bang, which was very annoying while eating. I can definitely not recommend this branch!!!

Totally overpriced junk food. QUALITY not present. Small portions for way too much money.

You have to wait longer than on the German train and the food is so heartless

Unfortunately the food was not convincing. The burger had an unpleasant taste and didn't seem fresh.

How do the employees at the drive-thru manage to forget something or pack it incorrectly every time?

It was so delicious, but too much. Pretty The dishes as decoration. I was impressed, everything was nice and the service was very nice. We'll be back

Design, iată recenzia tradusă în germană: --- I had a very unpleasant experience at this KFC branch. My order was missing two cheeseburgers and even though I paid for four sauces, I only got two. When I immediately returned to point out the problem, the employee responded in an extremely unprofessional manner and began arguing with me, even though the fault was his. Instead of apologizing and resolving the situation, I was treated with complete disrespect. I hope management takes steps to improve both service and staff behavior.

Clean friendly staff quiet, good offers Anytime again, parking space available, 2 floors,

It's just KFC 😋 recently renovated 👍 Unfortunately, in my experience, mistakes happen too often at Drive In, which can be annoying.

Ordered 6 pieces of chicken this evening, 5 of them were good, 1 was still half fatty and was inedible. It's a disgrace to pay so much for this. I then went to the checkout. The totally unfriendly employee then said that he was a butcher himself and that that was normal for any piece of chicken. Absolute lie! I will never come back to such unfriendly and rude staff. It would have easily been possible to give me a fresh one for that!!!!! NEVER AGAIN!

Yesterday we PAID for THREE chicken parts and when we got home only one was chicken part and the other two were BONE! How can it be? I live an hour away from Regensburg, what should I do? Drive again for an hour?? Not funny... If possible I would give ZERO STARS

Fitnessopi's sports page. I travel a lot, butste helped me with the machine.👍

Hot wings are only small, smaller is no longer possible, the staff can't count up to 15 pieces, there are always too few hot wings and communication with the staff is becoming more and more difficult. We definitely won't come back for something like that, no animal should have to die, sorry .

TOO EXPENSIVE!!! 10 CRYSPIES 16€!!!!!!! KFC FAILED

Food inedible, soggy and tasteless.

The employees always often forget to put dishes in or fewer parts make you clean... If you say the parts weren't fully inserted, Then there are discussions...

Were passing through the area. In the evening, something quick from the KFC - what could go wrong? The food... Never had such a limp burger. Yes, awful. It had nothing to do with the posters and the roll was completely soaked with some kind of sauce. Shouldn't it be in the burger? Guess the thing sat in the warming counter longer than it should. Drink mixer broken or staff too... to fill the thing correctly. We wanted Fanta, but only water came. So the complaint was then turned to Spezi (Fanta doesn't work, then only Cola came (so Fanta was apparently empty). Cola was unfortunately not drinkable because there was far too much of the syrup in it. Unfortunately, the staff doesn't understand German customers and prefers to talk to each other any other language. KFC-never again.

I was with you two days ago, and I really have to say never again... Food cold even though we ate there...then we forgot half of it... Then the terrace was disgusting...totally dirty, even women with children went back 😳 I'll never set foot in it again...pay 25 euros for nothing...ugh

Very modern KFC with a great roof terrace. The staff are friendly and help you order by pointing out vouchers to save money. Food... well like in every KFC 👍

You can eat, some things are difficult to order from the machine, otherwise everything is as usual.

What can you say, the food is good as always 👍🏼

Delicious, only the fries were cold

The food was so bad, the chicken was soggy and dry, the mashed potatoes weren't seasoned and overpriced to the point of being unbearable. We'll never eat there again and won't recommend it to others

Very tasty - I prefer to eat chicken and other side dishes. 👍

Very small portions for such money

Good but not clean, I found a hair

At least at this branch, deflation has begun. The chicken wings are suddenly half the size they used to be. While 18 pieces barely fit into a KfC bucket, today a small square box is enough. Pure foolishness.

Toilets catastrophic! The men's hand dryer was broken and everything was dirty. Even when you asked, you didn't get a lid or straw unless you bought it to take away. Such nonsense and simply outrageous.

It used to be better. The price does not correspond to the quantity of the food. German logic: save today, lose a customer tomorrow

You can't get enough, it's just awesome. Could eat there every day. You can now also order and pay at the counter.

Food had no taste. Went there for lunch break. Maybe I'm more used to another KFC, but I can only recommend this restaurant to a limited extent.

French fries were cold. Errors in the order and when we asked for change we were dinied. Chicken taste like cardboard. Great experience overall 🙂🙂🙂🙂🙂🙂

Restaurant is dirty. Everything is sticky, there's obviously not much cleaning going on - neither the terminal nor the tables nor the toilets. As we cleaned the terminal and then the table ourselves, we were observed by the gentleman behind the cash register - unfortunately he didn't feel the need to get a rag and help, even though he had nothing to do during our entire stay just stood there... what a shame. A burger was forgotten - but when we were informed we immediately received it with an apology. The toilets are unhygienic and are probably not inspected often by staff as advertised on the large sign. There was no soap in the women's toilet and it was full of dirt. The faucet in the men's toilet was broken, which is why everything was under water. The food was ok, but could have been fried better. You can expect a little more for the prices. In addition, there is often some kind of ventilation (?) running that is very loud and unpleasant. All in all, we won't eat at this branch again. We prefer to drive in the other direction to the CZ border. The KFC is far better.

Unfortunately, food is always cold

Very fast, clean and super tasty.

Terrible service, again they didn’t deliver the burger for the second time, the lack of attentiveness of the staff is very frustrating, after this I want to visit this establishment less and less, the toilets are dirty, not a pleasant smell, just a disappointment😞

Unfortunately here you always have to watch and check because half of the order is always missing!! I've already happened twice. It's bad that someone should drive home and then return when you buy something to take with you...

The food was good there 10 years ago, but now it doesn't taste good anymore. The staff hardly speaks German so I didn't get what I ordered. KFC won't see me anymore!

Unfriendly service and expensive food

Unfortunately it wasn't very clean and the food was so bad. The nuggets were cold and undercooked. And the portions are not worth the price.

Food totally overpriced for this inferior quality. Chicken that was supposed to be crispy was limp. The burger too. The lettuce in the burger was no longer recognizable as lettuce, was completely wilted and already brownish. The entire atmosphere seemed dingy, there was no toilet paper in the toilets, a look into the storage room confirmed my overall impression. The staff barely understands German and generally seems very disinterested. We were very disappointed with our visit to Regensburg, as we were very enthusiastic about the location and especially the food in Munich a few years ago.

I ordered hot chicken wrings and chrispy chicken! Everything very tasty! Friendly helpful staff 👍 I can only recommend it!!

We've been there several times, but the last time was a few months ago. So far pleasant cuisine at affordable prices. Today we were unfortunately disappointed: portions were smaller, whether it was fries or the chicken pieces. But significantly more expensive. And the chicken pieces were no longer as warm/hot as they used to be. And where is my Miranda? Away. There was some other “lemonade” for that. And the tables and chairs could be cleaned promptly. There would be time for this, especially if the restaurant is almost empty. I think we won't go to this KFC restaurant again in the future.

We have been to KFC in Regensburg several times. But I've never had a menu as bad as today. The burger was lukewarm. The fries were freshly made, but the portion size has been halved since the last time in March 2024. To compensate, the menu has become more expensive. That was definitely my last visit to KFC Regensburg.

Something has been remodeled and there are finally these displays like in many of the competing stores. You can easily order anything and then pick it up without having to wait in line for a long time to place your order.

Unfortunately, it is not possible to place orders online here, as is now possible in all branches; terminals are completely missing, which is very backwards these days. Accepting the voucher app is a game of chance, depending on which employee is competent or feels like it. The employees are often stressed, unfriendly and it is advisable to check your order immediately for completeness, out of 10 7 are incorrect, which makes me avoid this fast food restaurant, but the child's cravings take us there and back again. The question arises: why is this happening and why doesn't management intervene? No apology is offered, but rather you react with irritation. Training employees on how to deal with customers seems undesirable here. The cleanliness of the tables leaves a lot to be desired most of the time, the only thing that should be mentioned here for the sake of completeness is that it's always easy to find a parking space. What I find most annoying is that the house sauce always seems to be out of stock here. Price performance is not given here. Apparently the sales are still good, as nothing is being done about the grievances. It's a shame about a fast restaurant in Regensburg that would otherwise attract more customers. Addendum: The criticized machines were retrofitted, but everything else leaves something to be desired. The female service staff in particular feel disturbed when the conversation with their colleagues is interrupted. Products are still missing, it is still essential to check for completeness!

I'll always come back KFC is simply great :)

Hello, we went to this restaurant for the first time yesterday, we were disappointed, the service was at a snail's pace, the food was cold and the toilets were horrible. I thought for a long time whether I should write it, but I can't help it

Mmm, that was delicious again. It's a shame that we live almost 70km away from the nearest KFC.

Unfortunately very run down, dirty. I think there aren't enough staff working there. Long waiting times, unfriendly.

Very good 👍🏽 I drove there an hour extra

I haven't eaten this crappy in a long time. Ordered the menu via the app and picked it up DriveIn. Fries wilted, almost unseasoned and lukewarm. The 2 burgers were very small and looked like they had been assassinated. I often go to KFC... But that was for the barrel. And before I forget. The new company decision of the drinks is for the bin. The cola was so tasty (sweetener) that after one sip it ended up in the bin. Keep it up and I'll save myself the experience in the future.

The first time here after the renovation - fine as always

Too few fries but too much packaging

Dear KFC franchisee, Unfortunately I have to give my criticism here, but also praise for some points that are noticed every day in your restaurant. First I'll start with the positive points. The new facility in the store is really successful and the staff is also very quick with processing orders. Overall, the ambience and service are commendable. But and now we come to the big but point. The drinks all taste unbearable, you can tell how little care is taken about whether the drinks machines are filled with the syrup that is needed for the taste. Furthermore, it has to be said that the quality and price and performance of the food have deteriorated significantly, just like the drinks. Personally, I went to KFC Regensburg 3-4 times every week and enjoyed doing so with the entire friends and family group. However, for the first time this is over. It proved that to me again today. The chance to visit with the group soon is a long time coming and we hope that the circumstances there will improve significantly. Therefore, my advice to the crowd is to think twice about whether you want to invest your money in a company where even the reviews here are not read and answered. Clear rejection from me and friends for the time being, maybe you will answer.

Underground.Exorbitantly expensive.5.49 for the cob. Fries cold, soggy and unsalted. There are no more ice cubes. The ordering terminal is confusing and complicated. The savings menu is a deception. The only bright spot is Free Refill. Will avoid eating there in the future. Sobering experience

Very unmotivated, unfriendly staff. Hygiene: Constantly keep your finger in your mouth, then give out food.

I love KFC, unfortunately it's just a bit expensive.

Dirty, loud and completely overpriced

I ate at the KFC in Regensburg, Frankenstr. Ordered a burger menu. KFC's self-imposed goal of giving its customers their food within 3 minutes at the latest was far from being achieved. I got my food after a whole 13! Held in my hands for minutes, 2 burgers, fries, drink. After I complained that the citizens were cold because they had probably been lying around for a long time but had simply been ignored, I didn't even get new and hot burgers. Fries were warm and OK. Drink would be bottled yourself. I ordered online, but since the drive-in was closed (due to maintenance, technicians were visible) you had to go into the branch to redeem. No apology, no coupon, no new food, just nothing. Very poor service KFC! This is how you lose customers.

We ordered the Family Bucket to take away. All sauces and dips were forgotten here, even though they were visible on the order. Proud price, poor service.

VERY NICE AMBIENCE. KFC. CHICKEN WINGS WERE AWESOME. PEPSI ZERO TASTED VERY GOOD. 👍 COME BACK. NICE PERSONEL. YOUR RIEDY

I've never experienced anything so anti-social! It's a shame that you can't give minuses

Food was ok. We waited for three quarters of an hour and really didn't have much. There wasn't much going on either. After asking, we waited another 30 minutes! Juice shop!!!

I wasn't allowed to buy anything. I was close to tears but they didn't want to sell me anything because I can't use the ordering machines

Food received very quickly, waiting time max 5 minutes. Unfortunately the burger was lukewarm Unfortunately normal. The other food was very tasty. Unfortunately the restaurant was dirty, dirty tables and rubbish on the floor. The toilets, however, were clean.

We waited a little over 40 minutes because of an extra request (which you can choose at the self-order kiosk) (during which we asked twice), were served a free 1/2 ear of corn as a “thank you” for waiting and at the end we had the chicken part that was included in the menu missing. The guest area has been renovated but the acoustics are still not very flattering. Every now and then there is a ventilation (?) which vibrates really unpleasantly.

Way to expensive, food uncooked and the service it’s really poor! I don’t recommend !

We always eat, service is an absolute disaster

Ordered and ate there too. When we finished we didn't want to throw away our drink so we asked for a lid as the vending machines didn't have any. The only answer we got was an unfriendly “You ordered food here, so there is no lid!”.

Not recommendable!!! The chicken box was ok. The fries were totally dried out, too much salt! The coleslaw didn't taste good either. The food was terrible!!! The toilets were an absolute disaster. It's a shame that there is also a note stuck inside about how important cleanliness is to KFC. They were totally dirty, there was paper lying everywhere. The door handles are totally smeared. It was just terribly disgusting!!! There are broken pieces lying around the parking lot. It's a shame and annoying, it was a waste of money!!! Normally we know something different from KFC!!!!

Now have order machines. Everything is going very well. Food was ready quickly and tasty.