McDonald's in Trier

I had ordered a McMuffin Sausege & Egg and instead got a McMuffin Chicken where the cheese wasn't even melted but cold and flat. The flatbread of my McWrap Bacon stuck to the paper, which meant that half of the flatbread felt like it was gone. And even though it wasn't busy, my order came 15 minutes later.

Some of the staff were unfriendly and very slow. It seems a bit disorganized at times. The ice cream from the ice cream machine is much too soft or you get the impression that the machine is not cooling sufficiently because it is often already slightly liquid. The burger is often cold too

We waited in line for over half an hour. And our food was cold and the ice cream melted.

The order wasn't correct and we didn't get any towels and the ice cubes were too small so they ended up in our mouths when we drank because there wasn't a lid included.

The card machine is really bad and has been discontinued

It was clean, I can only praise it!!

You have to pay for the bathroom, the customer service is terrible, there is a lady who doesn't know how to deal with customers and doesn't understand English, using it as an excuse to not even talk to the customer, and even being very rude. The food like in any McDonald's.

An old McDonald's, the kind where you are still served by REAL PEOPLE. No vending machines anywhere. No matter when you come, you always wait at least 10 minutes for your food, which works for me. One reason is not to go there anymore. However, sometimes I am forced to visit this McDonald's. And you can't even redeem your points there

Clean shop. Unfortunately not barrier-free.

Even going to the toilet costs (1€). That's not fun when you go out to eat with your family; The consumption voucher can only be redeemed afterwards. It doesn't work at all. The prices (e.g. cheeseburger solo €2.69) unacceptable. It's definitely better to eat "real" food nearby instead of fast food.

Slow service, dirty toilets without toilet paper. Dirty floor, cleaning is apparently not high on the list here....

Visit: 10/14/24 approx. 7:30 p.m Restaurant does not participate in the bonus program. This was pointed out to us unkindly. The older lady at the checkout was completely annoyed. Original sound to the colleague: “Where do so many people come from? The fries were old. We should have complained, but after the annoyance of taking the order I didn't feel like it anymore. Nobody wanted to clean, the tables were completely dirty... So, absolutely not recommended. I'm sorry. The “management” should rethink the whole thing!

I recently ate at McDonald's and overall it was a good experience. The food was fresh and the selection is huge - from classic burgers to delicious salads. The service was quick and the staff friendly. A small point of criticism is that the cleanliness in the restaurant was not consistently convincing. Some tables could perhaps have been cleaned up a bit more. Overall, a solid place for a quick snack or cheap meal. I'd love to come back! 4 stars!

No, service and cleanliness underground

You don't have any great expectations, but what you experience here is unbelievable. There are no digital machines here yet. Queued for almost 3/4 hours. Nobody really knows what he does. Totally dirty and shitty. Never again...

Worker shits on me about coupon who thinks the old one is who she is you are 50 work at mecces come O Block and you will see. She wanted to say that no one would have wanted to press the old box anyway.

horror load! You pay 1 euro for a totally disgusting toilet. The staff is also totally unfriendly, you'd rather go to Bürgerking!

Rarely have I experienced such an unfriendly restaurant employee as here. Food was classic McDonald's. There were no drinks advertised on the billboard - there was no explanation as to why and if only temporarily, so possibly just a one-day problem.

Food was good, staff is very nice and friendly, unfortunately there is no air conditioning here and the toilets cost 1 euro.

It was 32 degrees outside, 39 degrees inside! Not to be done. Even warmer upstairs

Simply incompetent! Waited 10 minutes and the staff just argue with each other whether they want to continue working at 10:30!!

We were there on Fridays and we've never experienced anything so disgusting in McDonald's... tables messed up Burger cold and dry... the lettuce on the burger looked like it was from the day before... then my son had the stalk of lettuce on his burger... that was definitely the first and last time there!!!

The staff is friendly and the shop is centrally located, but for MC Donald's standard it's totally overpriced. For €10 I just got a fries and 6 chicken MC nuggets

An absolute juice shop. The staff tries hard, but they only speak very little German. The only one who understands a little more gets upset when a child chooses a toy because they don't feel like looking for it in the chaos. The cleanliness in the store also leaves a lot to be desired. Definitely never again

Fast service, got an old pre made burger. High prices.

McDonald's is centrally located, everything is ok. Unfortunately very dirty. Tables, chairs, benches all greasy and smeared. Floor unclean. Window smeared. Toilets unclean, mirrors smeared. Unfortunately sad. Nobody cares about cleaning.

i couldn’t get a sprite even though there was multiple bottles of sprite in the fridge and the man wasn’t explaining why until the woman came and explained that i needed to buy either a water or an apple thing to be able to get the sprite. but it was in the fridge so i don’t understand why. no straw or lid on my coke which led to it being spilled.

Food ready quickly, beautifully located. Unfortunately no ordering at the machine.

Waited in line for 30 minutes because 3 out of 5 employees are outside to smoke and chat with private friends. The staff then goes to get drinks, see the many people in line, but ignore it. The store is very dirty. Nothing is filled, which is why the employee has to go to the warehouse to get water. It's 8pm Monday evening, not much going on. Total disaster.

The McDonald is very centrally located, but that's about it. We only ordered two ice creams, but everything went wrong. Both McFlurries were extremely soft right from the start and thawed very quickly (even though it wasn't even that warm). A topping was delivered incorrectly and none of the McFlurries were scrambled, as they usually are. Since the toppings were filled with a spoon, the toppings were also partially mixed. Toilets cost €1, you get a voucher for this, but you can only redeem it when you order. If you want to go to the toilet after eating, you're basically out of luck.

The waitress didn't speak German Few switches open He only filled the Coke half full Super mangy burger, inedible Toilet cost something Seating was dirty -> I'm really disturbed by the experience, not again, expect compensation

Bad experience, it was very busy and there were only 3 people so it took incredibly long. Staff is nice

A typical McDonald's. The use of toilets is very well regulated. Tourists do not have the opportunity to use it for free here. I would like to see this in all big cities because of the cleanliness.

Yum yum yum get in my tum tum, very yummy very yummy anyways go to Microsoft for free bobux

Standard for a McDonald's in a historic building. There are relatively few indoor seats downstairs. But there are stairs up and then there is more space. The toilet was upstairs too. Not ideal for strollers or wheelchairs. Otherwise everything is okay.

Die Hygiene ist absolut ekelhaft überall auf denn sitzen dieses verschmierte fett und grümel,die Zutaten sind nicht frisch und schmecken immer trocken und alt wie sehr häufig der Salat oder das Brot das Personal ist dazu noch sehr überfordert und verpeilt immer vergessen immer ganze Bestellung zu beenden oder Sachen aus dem menü dazu kommt aus der unteren Etage aus der küche dieses muffige Geruch bitte unbedingt einen Hygiene Check Durchführen

The food was delicious, but a cleaning lady yelled at me and a friend because we dropped a glass bottle, as if the woman had never dropped anything :/

Truly the worst McDonalds I've ever been to. I came here to order 2 milkshakes, I first stood in line for 20 minutes before I was helped because the kitchen was very slow. In addition, it was not busy so 20 minutes is really absurd. They make the person's order for you first before taking your order.

If I can give zero then I would give zero. Burgers are already cold

I have never seen such service. The service is as unfriendly as possible and makes no effort to understand our mediocre German. We ask her for access to the toilets, she tells us that we have to pay even though we have just spent €30 with them. To flee !

Catastrophe… You have to pay for toilets even though you have ordered food

I witnessed the team refusing to let a heavily pregnant woman, who had a meal there by the way, enter the bathroom unless she paid 1 euro. This tells much about their sense of hospitality and respect of their clients. I was disgusted by their attitude and will not return there.

I just drank a coke and visited my girlfriend who works there. Ambiance is too dark; Zurmaienerstr. is brighter and friendlier colors

It's bad, order not even finished, shameful, the waiters are trying to defraud us all, food not very good, food not hot enough, it's absurd, definitely not recommended

The restaurant is very old. The staff was very unfriendly because they were overwhelmed. The queue stretched all the way to the entrance/exit. We ate in the restaurant. The table and seats were dirty even though the cleaning lady had just moved away from the place. My daughter had to pay €1 at a machine/barrier to go to the toilet, which was also dirty. The chicken cheeseburger was still ok, I had to spit the cheeseburger into my napkins, it was so disgusting. I'm not sensitive, but that's not possible! Never again !

The worst McDonald's I've ever been to! Dirty, bathroom for 1 euro, no totem so queue at the checkout. Rude staff, I asked for small menus and zero coke and they gave me all large ones with normal coke! Rude and rude. I asked if they could change my money for the bathroom and they replied that they didn't have time... No comment!!

The first time I was there I had to hold on tight, the shop was very dirty and the employees were very unfriendly. The food was cold and I didn't get what I ordered. I felt like I was in kindergarten

As always, everything is delicious, high quality and inexpensive. Thank you

🧾 The coffee crema ☕️ here is very tasty ⭐️⭐️⭐️⭐️⭐️✅️ 🧾also a nice team here 🥳🙋‍♂️🙋‍♀️ ⭐️⭐️⭐️⭐️⭐️✅️

McDonalds, unfortunately the upper floor was very dirty, the seats and floor were dirty 🙁

Since when do paying guests have to pay money (1€) for the toilet? Is that even allowed? That's not possible, just outrageous!

One of the worst Mac Donald's ever, same as service

Super mega great and very tasty

Toilet only against payment!!! Is that still possible? Paid 28 euros for the cold fries, dry burgers etc. etc. and you couldn't even use the toilet! Incidentally, the lady “forgot” two burgers when ordering, but received money for them. When it comes to cleanliness, I won't say anything more...dramatic NOT RECOMMENDED!

Tables at 8 a.m. all dirty very overwhelmed despite only 2 people in the shop

The service is very unfriendly and you can't use the app.

Dirty, poorly assembled sandwiches making it impossible to eat properly, not fresh curly fries. It's a pity that the Polish standard is better than the German one. I will add that 13 euros for a set is quite a lot...

Very dated restaurant. No machines and the toilets cost 1€... Even as a customer... The staff was very unfriendly and rude. Definitely not recommended.

Condition insults customers as a “stupid cow”. The little one with the glasses who can barely see over the counter is extremely unfriendly and will even be reprimanded by her own employees. It seems like she has been working at Mc'i for too long and is dissatisfied

Service was incredibly bad, I was treated condescendingly and I was given the wrong thing, which was NOT corrected afterwards despite being asked to do so

I was deducted!! I paid for a fries and didn't get them. Want my money back!

Basic their Burgers are smaller than normal

1 € for toilet visits that are very dirty, tables and chairs very dirty, poorly cleaned, the food was like any McDonald's

I ordered here a few times over the past days and I am….. not really pleased. The waiting time is to long, they make each order on the spot, which makes the waiting time long. The McFlurry looked and tasted like butter the first time, the second time like something I would produce in the night with my wife. And I have a question, are the employees here forced to work here? Their attitude was not good(with an exception for the Asian employee, he was very nice). Overall, wouldn’t recommend

The mcflurry looks and tastes weird i wouldn't recommend this McDonald's

There is no bin, the food wasn’t tasty, the ice cream was very disgusting, the service was very slow and the tables weren’t clean.

Food was fine, but the service is bad, they don't give things and really mess with the employees.

I'm going to eat here with my buddies and they'll eat everything. All orders go wrong, they are super grumpy and you have to bring your own food.

Delicious and warm food but a bit old-fashioned with long waiting times

0/20 very bad experience. 👎👎👎The worst McDonald's in Europe that we have ever been to. Extremely expensive. Dirty restaurant. The same person at the checkout who makes the fries, picks up a ketchup and neither seen nor known puts it back on a tray. Warning: toilet scam paying 1€, even if you consume on site! We had an order for more than €50 but paid toilets qd mm, anything, crooks.

The worst mc we ever visited. 1 euro for toilet, wrong food served, long wait time etc. No words..

Unfortunately you can't collect points there

Most horrible MacDonald you can find... They are so slow

The good thing here is to get a table over the window on the first floor, and eat with the magnificent view of the square.

Feels just as old as the city wall 😁👍

For a meal, a coffee, a dessert and a bathroom with a great location

We wanted cheese but we were told that unfortunately they weren't allowed, which was a shame...

There were dirty tables and there were trays that weren't moved and dirty floors

Food was dry and not so good. The only positive thing was the blonde employee with whom we had a nice chat. The store is very small and the queue was quite busy. I can't say anything about the cleanliness because we took our food with us. Otherwise okay

The store was almost empty and I was served quickly. Ordered 2 cheeseburgers, but I had to wait a long time. There were no goods on display. While waiting I was asked three times by other employees what I wanted. The store seemed very dirty and untidy to me. Incomprehensible when nothing is going on. When it comes to the burgers, I can say that MC Donald is ok for that.

Access to the toilets was broken. He accepted the money, but the door didn't open. That twice in a row. Vouchers were printed out. I wanted to have this paid out directly because I didn't use the service. I was denied that. Service a disaster legally questionable?

Worst customer service I have ever experienced

The food is sometimes terrible (cheeseburgers) the manager takes photos of us and sends them on WhatsApp and writes on WhatsApp while there are 15 customers standing in front of him and in general there are not enough employees here given the rush (waiting time 10-15 minutes) and that they Display where you haven't ordered yet is also bad. The toilets are disgusting.

I've never been to such a dirty McDonald's in Germany. Using the toilet also costs €1, which I haven't experienced yet. In return you get a disgustingly smelly, totally pissed-off toilet where you don't even know where to step... Doesn't work at all. How can you eat something in a shop like that?

Service not always optimal... Most of the time the sandwiches are old, the meat is burnt and the dressing is dry They made a mistake again in giving me the sandwich it's not what I ordered, every time there is a new one and a mess

Asking for extra money for the toilet even though we ate there with 5 people is really a no-go. From now on I will go to another McDonald's. That's really annoying!

Mac flurry was too soft. That was a pity.

Yeah, it's a McDonald's in the city centre. Good service and clean location

The service forgot my chicken burger

In Trier's main market, I ordered a McFlurry with chocolate for €4.29 (3 shots are also available for €4.29). I got 1Shot for the same price! I complained about it and the old foreign woman was very unfriendly, loud and opinionated!!!! I didn't get the other two missing shorts. I pointed out to her that she didn't give me three shots. It would be my fault, she replied loudly.!!!! All of her colleagues noticed this! The bottom line is, you're really getting ripped off for the same money! From such foreigners!!! I won't visit your store anymore!!!! Very, very, very unfriendly!!!!

Alte, ausländische Frau unfreundlich, laut rechthaberisch! Auf ein McFlurry hat Sie mir 1 Shot Schoko für 4,29 € verkauft! Ich hab sie aufmerksam gemacht, dass drei Shot drauf kommen, die zwei fehlenden Shot. Schoko hat sie mir nicht gegeben! Alle ihre Kollegen haben das mitbekommen! Fazit ist für 4,29 € ein Shot Schoko, verarscht von so einer Ausländerin und betrogen! So uneinsichtig und sehr sehr sehr unfreundlich diese alte Ausländerin!!!! Nie mehr wieder McDonald in Trier am Hauptmarkt!!!!

Brought food for 100€ for several people and then you still have to pay money for the toilet. This is a mess.

Terrible service, only German language. You can only order food at the cash register and you have to wait right next to the cash register until they take your order, which makes the queues unbearable

Unfriendly & disrespectful employee. Customer is not king

When I came there, there was only 1 person in front of me on the line but the line got longer very fast. I didn't wait long to get served but since only 1 cashier was open (when I was there) the other customers waited a long time. Considering McDonald's is a fast food restaurant, one can observe the employees were moving really slow

Well, I haven't had to write that yet. Long line, slow service. The food wasn't like the other meki either. The toilet is extra money! Nonsense.

Unglaublich freundliche Servicefachkraft an der Theke, hebt sich durch ihr sympathisches Wesen und ihr echtes Lächeln enorm von den meisten Servicekräften/Mitarbeitern solcher Ketten ab!! ✨✨✨

Es ist halt ein MC Donalds. Die Qualität kann schwanken. An manchen Tagen ist es der übliche Mäcces Mampf. An anderen ist es ungenießbar und die Burgerbrötchen sind vertrocknet. Qualitätskontrolle sollte optimiert werden.

Ich finde es sehr sauber wenn es drekig ist dann sind es meistens die Jugendlichen die ihren Müll überall hinschmeisen. Sehr nettes Personal auch wenn es mansche Mitarbeiter gibt die sau unfreundlich sind

Pommes falsch im die Tüte gemacht Sauce vergessen 2x Hamburger vergessen