McDonald's in Trier

I was just there with my husband, placed an order at the machine, waited over 40 minutes and the food didn't come at where is this another fast food restaurant?????? Then I went to the checkout and asked for my money back, which worked without any problems, at least something positive. But I definitely won't go here again. Nothing has worked here since the renovation! Wrong decision at the expense of the employees!!!! Very unfortunate

Well done. A neighbor's boy went to lunch with us, but didn't take his mask with him. We were provided with a mask and had lunch. Thank you.

Great store. Gives delicious 🍟 and 🍔 Everything was really good, clean and tidy

No, definitely a no! When you have to wait over 20 minutes to place an order even though you're the only one standing there. That doesn't work at all. The two older women were just complaining and ignoring me. Customer unfriendly. I'll write McDonald's headquarters like that again.

If I could give fewer stars I would! Just disgusting! My wife had false eyelashes in her burger. One would do well to worry about hygiene instead of appearance. Never again can anyone advise against leaving their hard-earned money here.

Very tasty food, very clean dining room, nice outdoor terrace since renovation. Nice service staff, very helpful.

I only ordered hamburgers without onions and without cucumbers, but got something completely different because the guy at the window couldn't speak German. Very annoying.

Once again the gift was missing from the children's menu. That's really annoying.... Also, the fries were almost raw. 😞

A typical MCD. Food was served quickly at the table. The employees are nice and friendly.

Took a terribly long time. Duration is completely exaggerated...

The renovation made it really beautiful. However, this McDonald's is not for customers in a hurry - you should be able to plan at least half an hour to order. However, the renovation was a clear improvement visually

Today the service was really bad

They were overwhelmed and we waited 30 minutes for our food

No longer recommended after the renovation. Today we waited over half an hour for two half-full sundaes to take away. Other guests have already waited significantly longer, even though the store wasn't even full yet. The ambience is less “cozy” than before and has more of the feel of a dark canteen. The employees were friendly and helpful, but were completely overwhelmed by the volume of orders.

Made our order at the automated till, collected it soon after. Order hot and complete.

We just bought some ice cream. It has been beautifully remodeled. Looks great.

Interesting to see that there is now even more traffic jam in the drive than before, even though two intercoms are new there. I've been standing here for over an hour now and nothing has happened. That's all I can say to avoid this McDonald's. traffic jam. Two huge lines of cars all the way to the back. The drive has become unusable at McDonald's. Since two intercoms have been there.

Since the renovation, this McDonald's location has been a disgrace. You wait almost an hour for your food, The area below is completely overcrowded and the display of when each order is ready doesn't work either. The employees mix up orders, call out the numbers incorrectly and the food is sometimes not prepared correctly. (occupied) I've been there twice now and it's getting worse instead of better.

Very disappointed by today's experience. 45min wait for food. It arrived with tepid unsalted fries. My burger arrived with sauce when I asked for no sauce. The sauce sachets and toys we ordered with our meals were absent. When we asked the server he did come back with toys but did not come back with our sauce sachets. The self service machine didn't accept our payment card so we had to queue to pay, the same card worked fine at the service desk. The playground was locked. Won't be coming back and wouldn't recommend.

Order: BigMac Maxi Menu, 4 cheeseburgers, 2 large fries...one cheeseburger lukewarm, the rest cold, taste underground. The last time I was there was 5 years ago and after the culinary experience it will definitely be the very last time. There was no complaint, the service staff responded promptly "No time. You can see what's going on here" Holiday stress, yes, that's not my problem. I can thankfully do without the consistency of sawdust; after all, the food costs money. The concept of the double drive-in lane isn't that great either because the order is only taken by one service person, the poor guy was totally overwhelmed and not every customer understands the zipper process. In terms of ambience; Yes, it's pretty and attractively done, but if the rest isn't right, it won't work. One star for the food Five stars only for the person who took the order at the drive-thru. He made a real effort to ensure that everything was correct. Four stars for the ambience Nevertheless, the overall rating is only one star I don't recommend it, but everyone has to decide for themselves.

Waited a very long time again. Third time in a row. I order using the app and waited almost 30 minutes for my order. Many counter orders were placed after us and issued long before us. My order number was deleted from the display as picked up after 15 minutes. The staff was overwhelmed and didn't give any information about the order. No napkins were added to the order. I'm really disappointed with the service. The newly restored ambience fades into the background.

I was waiting the order for 1 hour thats why i rated 2 star thats it

Lots of space for the kids to play outside and inside. Staff surprisingly courteous.

Since opening after the renovation, the food has been really good. The service was quick and also courteous. It is cleaned and tidied up very thoroughly and often. The ambience has been completely renewed and looks really good. The only small mark was that my table wasn't screwed properly at the top🤣.

I have no idea what you did with the sauce from the mcrib or is that what you wanted from above? The last few years you've been looking for the sauce on the mcrib, it's incredibly dry for a mcrib that normally required 10 wipes to clean your mouth. It's like that in every McDonald's in Trier.

Unfortunately the quality has deteriorated significantly. The restaurant itself looks good, unfortunately the new concept of the serving area is very unstructured and the food suffers again as a result.

The place is getting worse and worse. 0 leadership 0 competence food cold just dirt.

The toy was missing from the Happy Meal. Employees were unfriendly and it took a long time

Just eat Mäces, ordered fresh, received medium to cold :D But it's not bad, it's just fast food ;) But what shocked me was that I ordered a Cola Zero and got a normal one, normally no problem but unfortunately an absurdity for me as a diabetic :( 0.3 liters then I noticed it and immediately threw the rest away.. to thank for an hour of walking to wind down. Nice, I was really up for it at 7 p.m. in the evening -.-

So much money was spent on a renovation but apparently a lot of savings were made on staff. How can it be that every order has been incomplete since it opened? There is always something missing or something is wrong. It also takes an extremely long time. The uncle at the McDrive checkout simply shows the amount to be paid with his fingers and doesn't say a word. and and and. Apparently a long team discussion is necessary. Then it's better to go to Zurmaienerstrasse where you can at least get your stuff warm.

Preparation of delivery orders ( Lieferando / Uber Eats) extremely slow. Please select an employee for each shift who is responsible for this type of order.

It took a very long time for the food to arrive. Over 30min!!!!

Today it was a disaster at the new, no better, McDonald's at the Messepark. Three things were missing, the cola contained the deselected ice cubes and no napkins. There is no service station anywhere where you can take napkins yourself.

I didn't get my ear plugs from HP baxxter and neither did my colleagues

New store. Friendly and fast service.

I was there with a colleague. He got the wrong burger, and I was missing a fries. Since the introduction of the two-lane McDonald's, things have been a mess here. The man at the cash register simply held the card reader up to us without any communication, so we ended up paying the wrong amount and were asked to get out and pay again. When we expressed our displeasure about this situation (a combination of the wrong order and payment issues), the employee just gave us a "stupid" smile. We didn't expect much from the Messepark, but we could never have dreamed of this. Insane

Overflowing bins. 45-minute wait to get our meals. Overstressed staff.

I often go to various McDonald's. The food was okay, and the service was friendly. I can't comment on the cleanliness. I only picked up my order, and there were no complaints; everything was exactly as ordered. It can happen that you get parked in the drive-up if the drive-up is busy. So be careful where you park! I've seen this problem at other restaurants, too.

Really recommended after the renovation

The restaurant has a very nice location, with many parking spaces around because it is right in the P+ R area

We arrived, but MS bvl is closed for repairs. Although Google says openly

I'm sorry to say that my last visit to this restaurant was a very disappointing experience. As soon as I entered, I immediately noticed the general uncleanliness, which created an unpleasant atmosphere. It gave the impression that the cleaning was only very superficial, even though there were enough staff present. The staff seemed to have nothing to do, but instead of caring about the cleanliness, they were talking loudly and shouting across the room. This conveyed anything but professionalism and didn't exactly make you feel comfortable. In addition, the food - especially the burgers - was almost always faulty. Every visit there were several missing ingredients, and it really got to the point where it almost seemed like the norm. It was very frustrating to see time and again that simple things like how to properly prepare a burger were ignored. Unfortunately the shop seems to be falling into disrepair. The employees seem increasingly listless, which is clearly reflected in the quality of the products and the furnishings of the restaurant. The furniture is worn out and it seems like the owners or managers no longer have any interest in keeping the restaurant in good shape. All in all, I couldn't recommend this restaurant more. The atmosphere is unpleasant, the staff is inattentive and the food often leaves a lot to be desired. It would be a real shame if this place continued to fall into disrepair.

Currently being remodeled, only Mc Drive open

Driven into drive, wrong operation. Afterwards I got food and the colas I paid for were missing, as were my 6 nuggets and the 2nd sweet and sour sauce. Just cheeky. Never drive again.... Bye

The waiting times in the drive are getting longer and longer.

Mak itself is closed, only MakDrive is open... There are no buses in the parking lot on weekends. You can become a truck.

Dirty floors and the toilets look... Disgusting.

I can only say positive things, everything was very fresh and hot

Very nice and the food is very tasty

Went to McDonald's again, it's the closest one, but it was definitely the last time. For the first time, the extras were missing on the burgers. The second time the fries were missing. The third time it was the wrong drinks and today two burgers were missing. I have no idea who works there (there was definitely enough staff there), but no one watches over anything and just does what they want. Everything is dirty/broken, 6 employees just stand around and something is always not complete when ordering.

Very clean place. Friendly and smiling staff

Very good, good food, I liked everything. I advise you to eat here rather than in the center. The center has very bad potatoes and not very good hamburgers.

Nice breakfast meal with chicken and cheese.

I will no longer visit this McDonald's as long as Riccardo is allowed to eat there or order BigMacs.

Very bad you have to wait almost an hour for your food and then it's still cold. And then half is still missing

Good cappuccino. Sometimes longer waiting times. The ice cream from the ice cream machine has a great consistency

Actually as you would expect, this time even a little better. Even though the drive-thru was busy, the order was processed quickly and correctly. Employees at the checkout were friendly, although stressed. Surf'n'Turf special burger really tasty, stands out easily from the "uniform taste". This time, the portion size of the lattice potatoes earned a rating of decent to almost generous. Conclusion: Fast food is of course not intended for daily consumption, but if it happens in between, then like today! Update: Good service again today. Pick up an order from the app at the drive-thru counter. The employee “at the first window” said “Enjoy your meal!” desired. During one of the last visits, however, it was noticeably cool inside - you probably don't want to make it too pleasant and subtly keep the time you spend there short.

Waited for a burger for over 20 minutes

Sometimes extremely crowded, drive in takes forever. As a thank you, something is always forgotten if you just take it with you

Staff OK. assisted/guided the order. Food ok.

This McDonald's is located directly in the Moselle meadows and at the Treviris motorhome park - Camping Treviris. Super convenient for campers or travelers traveling nearby. The McDonald's has a huge car park and a children's play area - ideal for families. The location is nice and quiet, perfect for a relaxing break in between. Really a great location!

Disgusting fries. One was green and ice cold. Never again MCDONALD'S on the Moselle meadows. The second attempt was also a failure.

Never again! I stood in Mc Drive for 15 minutes and ordered 2 double pack menus via the app and paid via PayPal. Then I was told at the counter that the code was 20 chicken nuggets. Even after showing me the app order several times, they couldn't help me and pointed out system problems. Then I got too stupid and left without eating.

McDonald's like everywhere else. The food always tastes the same. Mostly well attended. You have to queue.

Disaster! The store was completely overcrowded, waiting time 42 minutes. The food was only lukewarm, the whole shop and the toilets were dirty. Completely overwhelmed staff.

Bottomless! Ice machine always broken

Not a nice branch Very dirty around the building Service was nice and attentive The food is typical McDonald's

One sausage egg mcmuffins 25 mins absolute joke.

Way too expensive. The price-performance ratio leaves a lot to be desired. The service was ok Burgerking is now much better and cheaper.

By far the best mäcces in Trier always eat warm compared to the others. The only thing to complain about is the cleanliness of the tables

Significantly cheaper than in Germany. And everything made fresh.

I've been coming here for 20 years: it's really gotten incredibly dirty.

We went there for breakfast with my family at the weekend. We weren't really there yet and were told in a stressed and somewhat harsh tone that we could order from the machine, otherwise we would have to wait for them. The sound plays the music! the food was okay. I suddenly got a crazy headache and wanted to take a tablet, since I only had one coffee, my husband asked for a sip of water to take the tablet. And again in an annoyed tone, then they have to buy soda. He asked for a sip of water (from the tap)!" No, that's not possible...!" The shift manager came over and she claimed that my husband wanted a whole bottle of soda. The shift manager then kindly helped us. For me it's not about the water, it's about how you treat people/customers. No matter what it's about, a little patience and kindness wouldn't be too much to ask. I know myself that in stressful situations you get annoyed and have to bite your tongue like crazy. That's just how it is!

THE OLD GRANDPA IS SO unfriendly. They are looking for a new employee, thank you 👍

Burnt breakfast and definitely nothing to do with the photos on the order card. Waiting seats have been broken for ages. Upper floor closed because cleaning is taking place. Can't you do this outside opening hours so that guests have space to sit??? The store's quality continues to decline. As a restaurant owner I would be ashamed. Never again!

Food OK, pancakes took quite a long time (20 min)

Food is ok but it takes too long to get the food (20min)

Food was great, staff forgets or mixes up sauces, employee keeps hitting on my husband while standing next to me

Unfortunately it was cold and took a long time to prepare. If you want more cleanliness you can also stand outside by the trash can. The best thing about the restaurant is the exit.

Update, 9/19/24 We dared to bring a delivery via Lieferando... Delivery time a good half hour, food warm, everything as ordered. The driver was very nice and friendly and it was delicious as usual. As long as the difficulties mentioned below are resolved, we will be happy to order from you more often. Don't waste it... ;-) End of update. Why only one star? The branch is nice, no question. Conveniently located with plenty of parking and the staff is usually very friendly. Even then, someone has a bad day. The food is typical for McD, standardized and always the same, which is exactly why you get it. Then you know what you have. But... Order via Lieferando: Unfortunately, this wasn't the first failure. A delivery time of under an hour is shown. After an hour and a half you start to feel slightly nervous. Then the driver comes and has the completely wrong meal in his luggage, which you didn't order. Communication was also difficult; he didn't speak a word of German. Then the odyssey begins. I want my money back, but I'm still hungry. The branch offers me a free meal as a courtesy, but I have to pick it up. But that's exactly why I order delivery! Because I don't want to leave again, that's * Lieferando *'s job! The telephone complaint was responded to in a very friendly and professional manner. You can pick up a meal on the house. But that's no longer a delivery service. Long story short: the branch itself, the food and the staff, everything is good! But unfortunately the failures via Lieferando don't work at all. Please get this under control, then we'll be happy to add some well-deserved stars! But...not like that at first.

I have to wait a whole hour for my food and because I eat here I don't get served first! I have ordered and expect my food no later than 15 minutes later. I don't see how people who order take-away food can get there beforehand when I have to wait over an hour.

Ordered via terminal. After 50 minutes there was still no food and no response when asked. Nobody could really speak German. After 1 hour 15 there was still no food. If we go back to ask, it will be finished immediately and the children will get an ice cream as compensation. Food finally arrived after 1.30 hours. Everything was completely cold and 3 burgers were missing. If there was any further complaint, we would just do it again. We then canceled everything because we didn't feel like it and the children were already sad because they still didn't get a happy meal. We left with sad children without compensation. Cannot recommend this branch. Hire people who can also speak German.

Mega unfriendly staff, zero insight in discussing with customers

Tables very sticky and floor slippery. First we had to clean the tables with toilet paper. Staff plays football with the Nuggets ⚽ It's only available here, nobody speaks German

Don't make the cheeseburger properly, the cheese is hard, the cucumber is forgotten and the fries are soggy and cold

I ordered via Uber Eats. When the courier arrived at McDonald's, he called and said that what he had ordered was no longer available. By then I had already had to wait 0.5 hours instead of McDonald's telling me that the goods I ordered couldn't be delivered...

Waited again for the food for over 30 minutes!! Employees don't get along with each other... From month to month the juice shop gets worse and worse!! It's probably at the rubber boat pier!!!!!! Disgusting

Nice service, not alot of variety in the choices tho. But served fast and a chill place to sit. Really good coffee tho♡

After almost 15 years, I wanted to have breakfast there with a friend. I ordered breakfast with a croissant, usually Nutella or jam and cappuccino for 3.99 euros. When breakfast was brought to us I noticed that there was no jam or Nutella on the tray. I spoke to the young man and he said these products were empty. That really upset me. No alternative was offered, nothing...

We are campers and stopped for one night. The toilets were great in the morning. Unfortunately not in the evening. We were allowed to hand over our deposit cups without ordering food and without any limits. I thought that was great and right. Unfortunately it's not like that everywhere. You could buy and dispose of water for €1 in the parking lot next door. In the evenings, car fans like to meet in the parking lot and argue about who has the loudest and fastest, which makes the evening very restless and unsafe. For us it was just an emergency stop for one night.

The complaint was sent to McDonald's itself, pointing out that it was a franchise. If the boss reads this: at least try to get the store on track! The tables were dirty, while I was waiting several complaints were returned to the counter, an employee in the kitchen was just cursing loudly with swear words, so he was warned by the cashier to please be quiet. I completely ignore the waiting time of around 20 minutes for a burger menu, the highlight came when I was eating the burger on the way. The meat was raw on the inside and was unfortunately disgusting.

Thanks for the unfriendly service and forgetting all the mayonnaise orders that were placed

What can you say, McDonald's is simply delicious

Overall a good experience. Food was good, drinks oké, peach ice thea was not. Service was good, they clean your table in between. Burgers en Fries very good taste.

Really good mac and a nice atmosphere. Helpful employees. Very nice.

If you want to eat fast food, you can go there, the food was good and cheap

For me it's clear never again, it's the second time today that I've been waiting for over an hour for just one menu (burger, fries, and drink) and there aren't many people there and then I get such a stupid answer that's just dad 😑 no it is Not families who came after me have already finished eating. If this Mcdo continues like this, it will soon close its doors

Our go to place when we are craving for fastfood 🙂.

System didn't work properly and didn't accept our vouchers

Tables never cleaned. Eating takes too long (they call themselves a fast food chain)