McDonald's in Trier

Unfortunately, only 3 stars due to lukewarm food and some unfriendly staff. Plenty of room for improvement.

We've been there three times now. We've waited ages for breakfast. Once at the drive-thru, it was almost 20 minutes – that was the worst! Today we waited almost 30 minutes inside the restaurant. I mean, it's gotten so incredibly expensive, the portions are smaller, and now you have to wait forever for a meal.

It's always fun to go to a McDonald's abroad.

So far, so good, just what you'd expect from a McDonald's... However, if they're vegetarians, they're probably better off going to Burger King, where ALL burgers are available without meat 👌🏼 Why not at McDonald's? 🤔

The food was barely warm. The staff was stressed because there were an extremely large number of customers, both inside and at the drive-thru...

More public than before, very nice.

Ordered at 9:02 PM. At 10:15 PM our order was canceled without explanation. Last time we waited over two hours and now it's canceled... That's what they call service... We won't be ordering from them again anytime soon.

Food was cold and burgers soggy. The place is just filthy, especially the toilets. Maybe Günter Wallraff should investigate and shut it down. Two years and a renovation later, it's only gotten worse. Completely overwhelmed staff who can't speak a word of German. Customer service is nonexistent, but the owner doesn't seem to care as long as the money keeps rolling in.

Unfortunately, a Big Tasty Bacon was missing from the order, and the food was only lukewarm. Very disappointed.

Usual MCDonalds with good service. Playground inside and outside available

It's McDonald's, what else do you need to know . Doesn't do breakfast menu...

Conveniently located small McDonald's. I don't know what else to write about a fast-food restaurant.

A very well-maintained McDonald's, ideal for the whole family, with excellent service and delicious food. Plenty of parking, including charging stations for electric cars. Highly recommended! 👍⭐️⭐️⭐️⭐️⭐️

Inexperienced and unfriendly staff can only be found at McDonald's.

Since it's supposed to be a fast-food restaurant, you end up waiting 30 to 40 minutes for your food. The staff is completely overwhelmed, speaks poor German... They don't understand what you want from them. And you can barely understand the staff...

I have to agree with the negative reviews. During peak hours, it's like a bustling market. The order number for pickup is shouted out in broken German across the noisy restaurant, making it almost impossible to understand. Apparently, they accept wait times of up to an hour – even though McDonald's is known for its fast food. The staff are trying their best and are friendly, but I'm not sure what the problem is – whether it's the renovation, staff shortages, or an underdeveloped concept. Unfortunately, it's all to the detriment of the customers.

When it was still a self-service McDonald's, we used to come here regularly and loved it. But since you have to place your order yourself at the kiosk and then have the food brought to your table or go to the pick-up counter, we don't like it at all anymore. The wait for your food is far too long, and the burgers are barely lukewarm inside. After the recent renovation, most of the seats are just a wall. It's a real shame.

We ate there on November 9th, 2025. We waited 1.5 hours for our food. And this is supposed to be a "fast food" restaurant? The food was completely cold, and the order was wrong. Considering the prices these days, the service is an outrage! Apparently, many others had the same problem! Absolutely no recommendation to go there!

Since the renovation, it's been an absolute disaster. Waiting times are up to an hour.

I saw a man who had to wait an hour for his order.

We waited 1.5 hours for our order. Only when I stubbornly stood at the counter did they finally take care of my order.

I waited 1 hour and 20 minutes for my food today. Last time it took 35 minutes. In short, I won't be going there again and I can't recommend this branch.

Waited over 30 minutes for the food, problems paying at the checkout for Happy Meal, no books for the child, Fanta tastes like water, and the staff was incompetent.

Today, the staff at McDonald's collected money "for sick children." I was told that you can't make a donation at the self-service kiosk – only cash. To be honest, I found that a bit odd. In my opinion, such fundraising events should be organized more transparently.

HOW OFTEN DO YOU FORGET THE SAUCES OR PACK THE RIGHT ONES???? I'm getting sick of you guys!!!! I'm going to the competition!

Unfortunately, none of the fries on the menu were included! This isn't the first time the order wasn't complete.

We've been sitting here for 40 minutes and nothing's moving forward. A bunch of incompetent people behind the counter. Sad. I'll be avoiding this great place in the future. Disaster.

It's absolutely ridiculous that ordering isn't possible without having to stand there for a long time. You're forced to do everything at an opaque order board. It used to be easier, faster, better, and above all, service was excellent.

This isn't the first time I've ordered through Uber and items are missing! We pay more for the food and more for delivery, and they don't deliver our orders or even try to solve the problem! It's either that they can't read or they simply steal our food. It's disrespectful!! They blame their Uber colleagues as if it were their fault. Anyway, I won't order from this establishment again.

Dear McDonald's Team, I have been a regular customer at the Messepark Trier restaurant for over 25 years. This location used to be the best McDonald's in the entire area – I've never had any complaints, neither with the food nor the service. Unfortunately, things have changed a lot since the reopening: • Chicken burgers are often hard and overcooked – never had that before. • Ice cream is regularly only half full. • Chocolate sauce, despite ordering twice, is only a small extra dollop. • Tables are often wet. A squeegee under the umbrellas would have been sufficient. Instead, the table was wiped down with a bucket of water and a washcloth. Afterward, a hair, probably from my private area, was right next to my food – my appetite was gone. • Ashtrays outside are still full of ash from the day before in the morning. Just putting them in the dishwasher once would have been enough. Today, for the first time in a long time, everything was perfect – thanks to an experienced team leader from the regular staff, whom I saw here over 25 years ago. Everything was just right with him: fresh food, friendly service, top-notch quality. My impression: Without experienced permanent staff, the standard suffers significantly. I sincerely hope that you will return to the old quality that once distinguished the Messepark McDonald's.

If I could give it a zero, I would. 30 minutes of waiting for three items. Shameful.

Since the renovation, service has been consistently very slow. I often wait over 20–30 minutes for my takeout food. This isn't fast food—at least not if you're in a hurry and just want something quick.

After the renovation, it's been a lot more pleasant. Unfortunately, the service has deteriorated over time. Recently, cold fries have often been served.

Long waiting times for lukewarm food and dirty tables.

We waited in the parking lot for over 40 minutes, and over an hour the second time. It's a real pain. If you can't handle parking service, why is it even offered? But it's cool that the Tasty Bacon Burger we got was at least 30 minutes old, meaning cold. At least the order was complete, which should be automatic, but not at this location.

Well, that was really the last time we were there. The fries were cold, and the air conditioning was really loud when it was 8 degrees outside. Hello Kitty/Turtles were displayed in the Happy Meal, and you could also choose them at the self-order counter, but they weren't available. It would have been nice to have them marked "temporarily out of stock." That's really unacceptable. We got the dressing at the beginning, but the salad didn't arrive until after everyone had finished eating.

Food was cold, waited between 30-60 minutes, staff totally overwhelmed, never again

Unfortunately, you can't give zero stars. Waiting times are 30-45 minutes, and then only half the waiter arrives, and everything is cold. I can't recommend the MC. The staff are completely overwhelmed, and some are very unfriendly.

Milkshake??? Never again!!!!!!Frozen water with vanilla flavor!

I dont know who trains and manages these employees. It seems there are enough workers but productivity is pathetic. This is meant to be fast food, not 30 minutes for a cheeseburger. Last Saturday the entire restaurant was full of furious customers waiting for their food. I was afraid a riot will start. Maybe stop accepting new food orders until you figure out existing ones, and train your people. I go to London often and no matter how busy it it gets, orders are just flying out. Its all about management and organisation

Hello, My name is Ulke Schneider. I was a guest at one of your restaurants in Trier, Moselauen, last Saturday around 11:20 p.m. During my visit, I noticed that an employee – presumably a member of your team – ordered his food at the cash register in his private clothes and then went behind the counter to finish his meal. I observed that the employee apparently didn't wash his hands and was also involved in preparing my order afterward. I am aware that late hours and weekends in the restaurant industry can be stressful. However, I consider compliance with hygiene rules to be very important to ensure the safety of all guests. I would therefore politely request that you ensure consistent adherence to these hygiene regulations. Could you please tell me what your usual procedure is in such cases? I am happy to answer any questions you may have. Thank you for your attention and look forward to your feedback. Sincerely, Ulke Schneider

Newly opened and looks nice but cleanliness continues to decline - I'm sitting by the children's tower - and overflowing food leftovers are probably never picked up / people just keep piling on top - disgusting / fire the manager and hire better staff / oh yeah, surely bad pay and the staff are like that too 😩

The nuggets were warm and the burgers were good. All well and good, BUT they didn't pack the three (ordered) potatoes, which should have been taken into account. I was looking forward to that the most.

As is often the case in this very old city of Trier, McDonald's is also ultra-modern. What we've never seen before are reusable drinking cups. It's not for nothing that they cost €2, but they're really a great feature! A small thing went wrong with our order, but it was no problem at all to let the staff know, and they handed us the missing product without any problems.

It's really just a disaster. Waiting for a long time, everything is wrong or forgotten. Simply annoying.

McSmart Menu €7.99!!! You really can't get enough! €5.99 as usual is okay... but I just find this outrageous!

The most fantastic renovation, including a two-lane drive-thru and more digital ordering kiosks, is of no use if the kitchen and service staff can't process orders. Did we wait 30 minutes for a standard menu order, and weren't we the only ones... "Fast-food restaurant"? - Not in the Moselle meadows, and not with us anymore.

Like any other of them, only more beautiful

Tried veggie nuggets for the first time, and they tasted like they'd been in the fryer for two days. There were weird hairs on the "meat." A terrible disappointment, yes, never again MC's. Oh yeah, and that purple Sprite also tastes awfully like macadamia, but not the good version.

Food was extremely cold. More than 30 minutes of waiting to receive the food.

Is it acceptable to treat staff like that? I was there today around 7 p.m., so if a manager is allowed to talk to employees like that, or boss them around, and there are no consequences, I won't support that kind of restaurant again! This wasn't the first time the "boss" of this branch had humiliated the employees like that and treated them with disrespect, both to the other employees and the customers.

I waited over 30 minutes for three takeaway ice creams, and I was still lucky. Many customers had already waited an hour, which they expressed by complaining. Apart from a few veterans from the past, the staff were incompetent and their English skills were at best. The restaurant is very nice. The ice cream was good.

terrible staff!!!! how can you employ such unfriendly people

Extremely long waiting times, poor service and disgusting food

.....truly a disaster...this has absolutely nothing to do with "fast food" anymore...we waited in line at the McDrive for almost an hour...it's unacceptable...

This review doesn't refer to McDonald's as a whole, but to the restaurants in Trier operated by Getrey. Prices are significantly higher than in the surrounding area, but portions of the McFlurry, for example, are only half the size. Their latest stroke of genius: pre-filling drinks so they're served warm, stale, and in a soft paper cup. Things used to be better, and I hope things change.

It has simply become totally bad since the renovation

Since the renovations, it's been very uncomfortable, and every table has an aisle seat. The McPlant didn't taste good, and I had to wait over half an hour.

We waited an hour for our food, extra orders were not accepted, service extremely unfriendly

My food didn't arrive for half an hour...

A truly beautiful branch! Well-maintained green area outside the store and very friendly staff. What really impressed us, though, were the parking spaces outside, from which you can order! You can choose and order at your leisure using the app. We haven't tried it yet, but it's really great! The employee at the counter seemed very happy when I told him this is a really nice branch. We're from the Ruhr area ourselves, and unfortunately, it doesn't look like it there 😂 We can recommend it!

An absolute disaster. The wait time was extremely long – completely unacceptable for fast food. Several products were unavailable because supplies were clearly out of control. The staff seemed disorganized and overwhelmed, and service was nonexistent. After all that, the food arrived ice-cold. For an international chain like McDonald's, this is simply embarrassing. Never again!

We ordered two small ice cream sundaes and after over 40 minutes, still nothing had arrived. We went to the counter to complain and have the sundaes handed over. That's unacceptable for just one ice cream. McDonald's in America always has better service and the employees take more responsibility than here. And the food is even given out for free if they make a mistake. They should take a big example here, or the ice cream machines should be able to be operated by customers, then this kind of thing wouldn't happen. Very disappointed, especially as small children were looking forward to the ice cream and their enjoyment was dampened by the wait.

I ordered breakfast at the same time. Mine arrived after 5 minutes, while my husband had to wait a full 25 minutes. It wasn't busy, and the order was standard, meaning there were no special requests or anything.

Last sh... We were there today with our daughter. 1. Our order wasn't correct until the third attempt. 2. Isn't it possible that you're still getting toys from 2024? 😡 Finally hire people who can read and update your toys.

Okay, but things often get forgotten at the drive-thru. So it's best to always check the bag immediately. If you're at home and the Big Mac is missing from your Big Mac menu, it's a real shame...

Normal McDonald's, but with somewhat strange employees.

I ordered a Mc Warp, there was no meat in it (almost nothing) but I was starving, they should put more meat in it

Today I went there to visit, I only ordered a milkshake and had to wait over an hour and then I went back to ask what was wrong with my food and they treated me without respect and did not want to give me my food, only after a long time did I get my food and then I got an answer without respect and then they said next time I should pay longer, I can't recommend the restaurant at all, you'd better eat somewhere else, the people there have no respect and they don't clean it, it's mostly dirty

I ordered an iced café and it fell down. The employees didn't even come over to help me clean it, which I find disgraceful.

why did I go there…you should generally avoid this kind of “food” anyway

Great McDonald's! Our order was brought to our table quickly. One of the fries was cold, but after asking the staff, we received new, fresh, hot fries immediately and without any problems. They were also very friendly and helpful, despite our slight language barrier. The order was delivered complete, and everything tasted delicious. Extra points for the beautiful interior and the little flowers on the table, which made it feel extra welcoming. Lovely flowerbeds outside too. Overall, it looked very nice. 10/10 If we are ever in Trier again, we will definitely come back!

The renovation of McDonald's was worth it. The restaurant is in great condition. Unfortunately, the staff reflects the exact opposite. Completely overwhelmed employees, running around like locusts. I stood at the cash register for a quarter of an hour to pay for my order, which I placed at the terminal. During this time, I could observe the commotion in the kitchen. The employees are also anything but friendly with each other. Afterward, I had to wait a full 30 minutes for my order, which I ate in the restaurant. During the time I spent at the cash register, three other customers complained about the long wait times. It's a shame for such a great restaurant when the service is completely down.

They can't manage to put an extra patty on the burger if you order it. But you paid for it! And that happens regularly! Check your order.

I waited 40 minutes for a cheeseburger. And an hour for the meal I ordered earlier, and the burger was still almost cold. But I didn't feel like exchanging it. Simply sad.

You pay for extras and don't get any extras every damn time I pay for caramel and don't get any just to puke if they can't read they should change jobs

Finally, a McDonald's where the food was actually warm when it arrived. Many thanks to the service staff, you're great.

The food was ready quickly and freshly prepared. After the renovation, the shop looks absolutely fantastic.

The veggie nuggets were as hard as cardboard, and unfortunately, I spilled my milkshake. After it was cleared away fairly quickly, I asked if I could get another, but no luck. Only a straw was available for the last centimeter.

Something's always missing, the burgers are wrong, and waiting times can sometimes be over 30 minutes! The staff aren't the fastest either.

So the renovation looks nice, BUT everything else has turned out really bad since. I've been there several times now and always had to wait awfully long, there was always something missing from our orders or something was wrong. Every time I go to complain I have to wait a really long time because the staff don't understand me and the completely overworked shift manager has to come to me and then does nothing because what I wanted is sold out, but I could select it from the machine because nobody had put it away. Why, because nobody can operate it, apparently not even the cash register, except for the shift manager. The carpentry shop can't read numbers and was on its own and therefore extremely slow. Every time something is sold out that you ordered, they just give you something else in the hope that you don't say anything so it goes quickly, but the quality goes down the drain. I always meet people at the cash register who also complain and everyone gets a different answer to the same question, which is not a sign of professionalism. It's a shame because the store has improved a lot on the outside and is clean.

I'm changing my rating from 0 to 5. Everything's working again. But the McDonald's on Zumainer Straße in Trier is no longer usable. The wait time is too long, and countless people are waiting. The Moselauen is now working. Drive-thru and inside, too.

The fries were lukewarm and tasteless. The nuggets were cold.

None of the tables or seats were clean. It's a shame that you spend five minutes looking for a seat that's even halfway clean.

So we went there for lunch today. Aside from the super-quick preparation, we were absolutely pleasantly surprised by the very friendly service! They even asked if everything was okay and even recommended new burgers after our meal! I've never experienced such great service at McDonald's before! We'll definitely be going there again 👍👍👍

Food can take a long time for dessert you wait like 1 hour

During our visit after the renovations, we waited a really long time for our food. The order came at 6:42 PM and was delivered at 7:15 PM... And it was really, really cold (except for the fries). The employee who brought it was just as uninterested as the owner himself, whom I contacted by email afterward. There was never a response... I would definitely not visit Moselauen again.

This one with the brown hair has zero respect and talks to the customers like trash. The food is cold and the fries are hard or soggy and taste disgusting. They don't even give you napkins. Not recommended 🤢 And the workers have no patience either.

New shop, new team. Absolute disaster. Several visits after the renovation. Infinitely long waits. Waiting boards at the counter that are switched off. Almost, probably exclusively, Indian-speaking compatriots only hear the German numbers called out in a completely incomprehensible way. Which then again leads to confusion. I have only seen 1-2 members of the old team at most. Also had a cold burger, complained, was looked at in disbelief: yes, a new one is coming. Then they just leave someone standing. I went back, and the German shift manager said: what's wrong with it?...COLD. New burger, no apology, nothing. Today the McFlurry was half full. Definitely a much worse experience than before. As soon as there's even the slightest bit of activity, nothing works. I can therefore confirm the other reviews.

Absolutely beautiful since the renovation

Since reopening, the McDrive has been a complete disaster. You wait even longer than you already do, and there's always something wrong with your order.

We had to wait a good 45 minutes for our food today, and that's just unacceptable at McDonald's. And then an elderly lady wanted to go to the bathroom, and since she wasn't very good at walking, she had to use her walker to get to the accessible bathroom, where she couldn't even close the door, and that's just unacceptable.

Half-cooked, soggy, greasy fries, rubbery and lukewarm chicken nuggets, dry burgers - since the renovation, the quality has gotten even worse

I shit in the MC and then the employees followed me

Waited 35 minutes for food. Fast food???? No go. Not again...

My Big Mac started talking and it had the white sauce in it and he had ADHD and he had tits

I love McDonald's and every country i go i find one but here in DE the service was very slow. I've experienced it several times now..whether it's for take out or dine in.. a lot of customers are complaining about it too. For an ice cream and shake, it took them 35min.. I wish they can set someone to do each section in the kitchen, fries section, dessert section, drink section, etc., so it will be more faster.. Mcdonalds is a fast food chain. Only here in DE i have experienced this slow pace.

I actually have to compliment McDonald's at this point. I was here for the first time today after the renovations. It's been beautifully designed and very clean. But first things first: I haven't seen such friendly employees in a long time. Keep up the good work!

Another complete disaster -,- We ordered two takeaway meals. After about 10 minutes, our order was ready, but they didn't give it to us. They took care of the two ladies first because there weren't anything wrong with their order either. At first, that was fine. This took 10 minutes, though. Then finally, we were called, took our order, opened the bag in the car, and immediately noticed that the fries were missing. I went in pretty annoyed. I got the fries without any ifs or buts, so far, so good. At home, however, I notice that the nuggets are also missing. In other words, half of one of the menu items had been forgotten, which I then complained about over the phone. They apologized and suggested a solution: "Next time you come, you'll get a free portion of nuggets." Hello, I paid for the nuggets, and you don't want to charge me for them next time as a gesture of goodwill. I was also told on the phone that this has been happening more often lately and that they would talk to their employees again. Then invest a little more money in decent staff if the current ones aren't working. Oh yeah, and the burger was cold after a 10-minute drive. Not lukewarm, COLD

We always eat at the restaurant. We think the renovation was a great success; so far, it's always been very clean. A definite improvement. Both during peak hours and in the morning. Keep it up! We usually only eat at breakfast. The coffee, in particular, is absolutely excellent value for money! The breakfast items were delicious and of good quality in every respect. 4/5 We have to offer some constructive criticism regarding the service: everyone has been very friendly so far – nothing wrong with that. However, we have now waited at least 20 minutes for our ordered items three times in a row. Once, there was absolutely no business; today, very little. The last time, we even had to ask twice, but it still took almost 30 minutes. The apology was friendly and sincere; appreciated. But still, these aren't the usual times you're used to at a McDonald's. 2/5 We'll definitely come back and see if things have improved. Then we'll definitely enjoy going more often. Overall: 3/5