McDonald's in Karlsruhe

Tea was ordered with sugar and cream, they only brought two cups with boiling water and tea bags. No lids, no stirrers and they took a long time to bring it.

I've come here three times in the last few days and ordered a heppy meal. It's terrible. They only give me potatoes and nuggets. They don't give me the sauce, fruit, and drinks I order in my heppy meal. This has been repeated three times already. Why? It's terrible...

Yesterday I went to McDonald's at Karlsruhe Central Station for the first time. Unfortunately, there were some problems with our order. We had ordered two Sausage & Egg McMuffins and two Fresh Chicken McMuffins, but instead received four regular McMuffins. The employee who informed us of the error, that they were out of sausage & egg, offered us chicken or cheeseburger as an alternative, which my boyfriend then took (probably why we ordered four fresh chicken McMuffins). When I pointed out that we had been given the wrong Coke glasses and asked if they had any purple ones (as ordered), I received a curt "I don't know." I found that very unprofessional. Also, my latte was missing the sugar I ordered, which I had to get myself (you could select the amount of sugar you wanted at the terminal). When I went to the cashier to clarify the error with the order and payment, the employee agreed to refund me the difference of €0.80. However, I had to wait for another customer to pay in cash so she could give me the money. I found that a bit annoying, as I'd already had to wait long enough due to her mistake. Overall, the service was rather poor, but the lady at the cashier was very friendly and courteous. I would recommend that McDonald's provide its employees with more training on customer service. Nevertheless, I'm giving it 2 out of 5 stars, since at least the cashier was very nice.

The room is very small, very dirty, there is no toilet to wash hands. We waited a long time for our order. I do not recommend visiting.

You wait 15 minutes for your order, which is incomplete, and then wait another 20 minutes while the same product is released. Maybe the district manager should stop by and properly train the people

McCafe extremely unhygienic, didn't drink my cappuccino. Employees all seem to have no sense of hygiene. Milk was frothed in a dirty container. After foaming, the pipe was wiped with a dirty sponge cloth. The coffee attachment was only emptied for my coffee and not thoroughly. After my coffee ran through, it was simply left without emptying. Machine and worktop were dirty and overall perceived to be unhygienic

The conditions at the checkout offended me for no reason, if you have the opportunity to go to another McDonald's then go somewhere else. Service at the bottom drawer! impudence

The worst MC I've ever been to. Messy, unorganized, the screen on which the finished orders appear does not work, but the workers read the numbers in German. Very inconvenient for foreigners. And the quality itself is questionable.

been scammed again. Goods worth €6 are simply missing.

Burgers are put together carelessly and you have to wait forever for the food. There are several orders but 5 employees prefer to stand around and chat instead of doing their work. Incredible

Way too slow for a McDonald's in a train station. At least 20 min waiting

Delicious Tm menu. Clean, friendly and attentive. The three employees who distributed the food today and stood at the door were very nice and quick... My table was also wiped clean. Afterwards I got a bag with extra wipes for the food that was left. Bravo, that means services :-).

Yesterday I waited 30 minutes for my food even though the kitchen was full of people. The two who packed the trays/bags at the front are absolute sleepyheads who do their work at a snail's pace and can't even update the number board, so someone else had to come in to push through the numbers until they were up to date. The meat in the burgers is so dry that after just two bites you'll feel thirsty as if you've just crossed the Sahara and of course there are no milkshakes! What's the point of advertising the great promotional milkshakes if there are no milkshakes all year round anyway?! And this is a training shop! They should learn the entire program or not!? And not like you skip the milkshake machine out of laziness! There are enough people there to clean the machine regularly!

Oh well I think it's a shame that everything is so expensive and that children are not allowed to have fries and fries rings in the children's menu. The food was actually better. I, Mr. Donald, who invented this, would be spinning in his grave if he knew what was happening.

No, this branch is not recommended. A long wait (15 minutes) for ice cream that has already started to melt. And staff who are aware of the problem but do nothing to change it. 1 out of 5 stars

I didn't like the ones at the checkout at all 🤦‍♀️.

I didn't get to meet Mr. Gashi (employee) as a "branch manager" and I lost my appetite. A low earner asked me for money just before I wanted to give him something. The Gashi came from the corner and said get out in a rude tone. If we don't help each other who will help us then it's a restaurant, everyone has to be welcome and not treated like that. For me it was with McDonald's where I said I would comment on it and he didn't care at all and threw up early in the morning I like people like Mr. Gashi himself, the police were nice and polite, giving away toys is not done at McDonald's Karlsruhe main station team but they really don't care because more and more people are walking in. It's a shame

Very bad service especially the lady at the cash register. The worst mc coffee I've ever had. I do not recommend

I got a takeaway and was given a wrong item. I do not eat beef and was given a beef burger instead of chicken burger. Super slow service. Toilets out of order

I took my kid to McDonald's to buy a Minecraft toy and they picked up some food. The toy was different. A kind of dinosaur. How is it possible to deceive children like this? I don't recommend going there. You are deceiving them.

25 minutes waiting time, fries underground, water still, instead of medium, around 30 people were waiting, toilet not usable.

Nie wieder sehr unfreundliches Personal und falsches Eis bekommen………………… Manche Personen sind da fehl am Platz!!!!!

Best shop, the boss is really nice

if i could give this place a 0 star review i would. service was absolutely terrible and rude! the workers speak down to their customers and the service is awfully slow for a fast food restaurant… don’t come here if you’re not trying to miss your train, because the workers don’t care if you! the food was tasteless and my fries were very much unsalted. probably the worst McDonald’s experience ever!

Underground waiting time for 10 p.m....

I've never had such attentive staff at a McDonald's. The restaurant is clean, even though it's right in the train station, the food was delicious, warm, fresh and ready quickly.

I've never met such a lousy McDonald's. At least not until today. No sprites. Salad can be ordered but is not available and is randomly replaced with fries. The fries were also flabby like cooked spaghetti. Unfriendly and annoyed employees. About 40 minutes. Waiting time. Toilets locked. But at least clean tables. I know that much better.

Yeah, that was probably nothing today. Fries were ordered large. I also received large packaging, but it was far from full. It's not like I ordered the large fries for the first time. Mc Chicken, my favorite burger at McDonalds, was disastrous. The salad was very little. Can be sure that the recipe has been changed. But there wasn't a single leaf on the burger, everything was lying next to it. Everything! And the burger was extremely dry. No wonder, there were only a few drops of the otherwise really tasty dressing on the burger. New recipe here too? If so, then McDonalds won't see me again. It was quite crowded today, maybe that's due to that. It was quite clean and the service was okay. A lady held the door open and greeted and said goodbye, great! But the waitress who did the table service totally exuded “No desire”. Okay, maybe a busy day or annoyed by the guests because, as mentioned, it was very crowded. Everything humane and manageable. The quality of the fries and especially the Mc Chicken was a disaster

How can you not be ashamed of running a McDonald's like that? Go to the terminal. Large vanilla milkshake with disposable cups apparently not available. OK. Order a McSundae & a Chocolate Iced Coffee, as well as 3 burgers and a fries. Apart from the fact that the fries tasted like they were yesterday, that's something that is the case at many branches. Then an employee came and told us in a very unfriendly manner that we were out of chocolate sauce. You could use caramel for the ice cream & for the iced coffee you can just use no sauce at all. Okay, it CAN happen. About 30 seconds later our order came. My iced coffee had no coffee!??? And was a vanilla milkshake in a disposable cup, which supposedly wasn't there before????? I don't understand how you can make an iced coffee without coffee. Truly the worst McDonald's. The only reason to work there is that you can obviously just stand there like 80% of the employees. I have NOTHING positive to say about this branch and we will definitely NOT be coming back!!

Normal McDonald's. Despite the stress in the kitchen, the food was of decent quality. Gladly again.

Mc do benefiting from a privileged location with a lot of flow of travelers. Order dated March 16, 2025 Order 228 to take away before 9 p.m. at the terminal. More than 45 minutes to be served. Force to ask what’s going on. Cock moment. Have to ask a second time to get my order complete. 1 children's menu missing fries and dessert 2 adult menus missing the 2 medium fries Missing a double cheese Missing a cheese burger. Honestly you are below everything You do not deserve to be insulted; your existence is an insult to any form of intelligence. No apologies from you, you have as much interest as my dog's popo.

Well, the food was cold, despite the fact that there was a lot of food there. Half of the Big Tasty Bacon was carelessly slammed into the box and lay spread out in the box. Staff nice and on the ball. Unfortunately the poor woman had to serve ALL the table service guests. Impossible because more staff should be saved at the wrong end. I won't go there anymore.

If I could give this place zero stars then I would. We waited ages for our food while our food sat on the counter the whole time getting cold, but of course we had to wait until it came to us COLD. The service is also unfriendly and miserable. The food was also mistreated and came to us completely deformed and beaten up. I'll never eat here again

just terrible. doesn't even deserve a star. The store was relatively empty so check out the ordering area. which is why it didn't have to take so long. I had to wait half an hour for just one mcflurry because people couldn't get it together to tell me that a sauce was missing. This sauce was given out several times in orders that came after me. Then they took my order down and I didn't get any mcflurry. My friend had to wait 30 minutes for his menu, which was ready on the counter the whole time but the waitress couldn't manage to take it and bring it to his table. you couldn't even pick it up yourself. She simply manufactured some rubbish in the market and so all our food got cold. This happened not only with us but also around us. I will never come here again.

This is by far the worst McDonald's I've ever been to. The staff is absolutely overwhelmed and incompetent, which is why an order that is so simple takes forever. I waited 45 minutes for a Mc Flurry and therefore missed my train. That's not okay, especially a McDonald's at a train station where you want to have a quick bite to eat or whatever should be efficient! The staff is also unfriendly and I had to complain before my order was taken again. If I could, I would give this McDonald's 0 stars, but unfortunately that's not possible.

The shop is by far the shabbiest. It's a branch at a train station, and with so many customers, so many staff are saved that the audacity can no longer be surpassed. People sometimes wait 30 minutes or longer for their apple turnover or something else. 8 employees where 20 would be appropriate. People leave their orders behind because they rush to the train at the last moment because the employees don't keep up. There is no blame to be placed on the employees. The manager alone is the person who is responsible for this.

Short waiting time. Crazy service

There's not even a toalete on site. You can't even wash your hands before eating. I am very disappointed.

The staff is unfriendly and derogatory towards disabled people.

This is the worst MC I've ever seen!! I went there at 3 a.m. to get something to eat. When I went in, I felt such a bad smell in my nose that it made me want to puke!!! Then I decided to take it with me, Because with this smell you can't sit down and eat?? So go!!

Thanks a lot!! I said at the checkout that I was a little late and we quickly collected the order out of line ❤️ And they put a lot of napkins (apparently they immediately realized who needed it more 😅) Thank you The transfer was 15 minutes and I managed to do everything. 🌺

Is disgusting, slow, dirty and have no idea about service

Double Royal with black fried patties and cold!!! McRib was OK.

I was hungry on Saturday night and since everything was already closed I thought I'd go to McDonalds. It would have been better if I hadn't done that. I ordered a Big Tasty Bacon with Jalapenos for 7.99. The thing wasn't worth 2 euros. Minced meat burnt on the edge, still slightly pink on the inside. Plus it was only warmed up and was lukewarm. Lettuce had wilted leaves, onions tasted like nothing. Sauce so-so. I don't know any spiciness from a competitor. The only thing that tasted good was the bacon. I'm really disappointed and don't understand why people voluntarily eat something like that.

Not a single napkin received and visible within a 10 km radius. With the burgers and fries you eat with your hands. Welcome to Germany 2025. Comfort at the highest level. 200 years of development for free :) Food ok.

Had to kill 3 hours there until my next bus. I ordered a coffee and breakfast, and they did not mind me staying for a while. 3h free Wi-Fi, possible to charge your devices. Classic McDonald’s I would say. Just have some cash on yourself if you wanna go to the toilets, cause the McDonald’s doesn’t have some, you will have to go to the station’s ones $.

I ordered a strawberry milkshake, got vanilla, then checked out and was given vanilla again and said: all shakes look the same. But strawberry should be pink and taste like strawberry and not like vanilla

A friend and I ordered something to eat in front of Gotec and we both threw up from the food... 🤢

There was hair in my burger, the condition was very rude and it smelled like sweat

02/04/25 Tuesdays at 9:15 p.m. a woman who collects money at the checkout is very unfriendly and not nice at all and not just with us, she doesn't feel like working and mainly she just doesn't want anything complicated, that's not possible at all and I'll never come back!!!

The toilet is always closed. Drink, cola, piss off the corner, or pay more.

Worst experience! Long waiting, slow staff, wrong order delivered (chickenburger vs cheeseburger) Should be out of business!

The Temple of the Güldenen Arches in Karlsruhe main station offers enough space for lunging. You can have breakfast or feast on the other products, yes, exactly. Nicely enough, you can also find the information board here which gives information about whether you can squat close to the Schnabule or whether you have to take it with you if you are traveling with the train. Maybe your connection also fails, then you can still use the menu, hajo. Leave the M magnet hanging. 🤪 Enjoy it, but wash your hands somewhere else after eating. 🍔🍔🍔🍔✌️✌️

Very slow service and cashiers not able to do their job properly. Broken machine of taking orders

Takes way too long. This isn't fast food

Never come to eat here, if you come you can at least 50 minutes!!!! Wait a while with a rake, it's better to come to the kebab you trust

Been waiting for a BigTasty for 1 hour 10

Waited more than 40 minutes for food, the staff ignores and does not solve the problem.

It really wasn't a nice experience. As we entered the Mcs we were greeted by a very strong smell of sewer. After we finished eating, Crackies staggered around the store with open stitches.

There was no water. Instead I was offered a Capri Sun... Cheeseburger was also better (dry, listlessly thrown together and cold).

Ordered 3 times to take away. Ordered 3x from the same woman, ordered 3x mcRip and received 3x mc crispy. Never again!!!! Something like this can happen once, but not three times in a row.

Completely disgusting smell of urine in the dining and waiting area!

Don't even go there, you probably won't get your food and get upset by their attitude

I waited more than 10 minutes for my order and I had to take the train. Train station is not the place for slow works. I went to my platform where I was going without getting my order. People are evil

I've been to McDonald's in various countries, Germany, China, Hungary, France, the Netherlands, etc., but this is really the worst. Employees have bad attitudes and disappearing orders happen. When you communicate with them, you may have to wait a long time or not get your food at all. There were constant issues with the toilets, and one time there was a stench that really made me feel uncomfortable while I was waiting for my meal. The staff don't wear masks and the sanitary conditions are questionable. I will never come back.

So, they either didn't make my order or gave it to others and then told me that they didn't even see my order in the system, like I was trying to cheat on the food

I ordered two burgers, waited 15 minutes, left without waiting to board the train, the employees are working very slowly

Tables are dirty. Food takes hours and there are beggars walking through the store asking for money and simply no

Absolutely terrible. The chocolate shake was without chocolate, just a milk shake. Big hash browns cold. Not warm or at least lukewarm. No COLD so that the cheese slab wasn't even remotely melted. Portion of curly fries (really? 4 pieces. That's it?) Communication in German? None. And that wasn't the first time that nothing worked there. But for me the last time. Franchisors will be informed about the conditions and business practices of this restaurant

Ambience is ok. Unfortunately, the food was cold even though we ate there. Employees can hardly speak German and prefer to talk to each other. Fingernails were long and not clean. This is an imposition.

Understaffed, hideously busy and the few staff that are there are slow moving, uninterested and casual. I waited over 10 minutes and didn't get the food I paid for due to the train I needed to take arriving. Thought it was supposed to be "FAST FOOD".

There are 2 anti-social people sitting here shouting and harassing other guests, everything is very dirty. Coffee machine is probably never cleaned and burgers are wrapped as if they had fallen on the floor, lettuce leaves are stuck to the outside... Horor trip nothing was eaten, just a waste of money.

Unfortunately I didn't have a good experience with this McDonald's, the food is okay but the service isn't that great. Several times things have been forgotten about my food or my entire food has been completely forgotten. Unfortunately, it also happened several times that an employee ate my food before bringing it to my table. Unfortunately the atmosphere is not that good either because it is located at the train station, there are some homeless people there and the shop is very dirty. Another small negative point is the lack of a toilet.

So slow, the staff is sluggish, slower than a sloth. I ordered on my phone in advance, and when I arrived at the store, there were only four people in front of me and I had to wait for ten minutes. I don’t know what the employees are doing. Every move is very slow. It’s a bad experience. I won’t come again.

Great location, but food was ice cold, things were missing, not well heated

If you want to have a quick cappuccino, you definitely shouldn't go there! Waiting 25 minutes for the coffee to flow into the cup in the kitchen and the milk foam (if you want to call it that) to be added elsewhere is not possible. And there are a few people standing around with nothing to do. Placing the order also happened in slow motion. Once and never again!

Cola hardly contains any carbon dioxide and only tastes like water...staff discusses things in Turkish. In front of a full house, it's better to talk to each other instead of filling up the missing cola syrup and gas. Unfortunately, with to go you only notice this later.

-Mayonnaise was given in the walls, I had to put a picture of a burger on it and wet it. -Tomatoes from splat are like raisins. - There are no numbers - Few sockets, not convenient

I was there with my friend at Mc's, we ordered food and later I was just no longer hungry, so he ate alone. About 20-30 minutes later he suddenly became extremely nauseous and vomited several times. We suspect it's food poisoning because we haven't eaten anything unusual or different before.

They are definitely slow during peaks but they do try a lot to keep such a big store clean with constant foot traffic. Would definitely estimate an extra 15 mins for a takeaway order unless it's a dead time. They don't have working toilets. The seating options are decent. Inside the station superstructure. Don't need to wander out into the element if you're trying to find a cheap fix. Loads of other options if quality and health are on your mind.

Food OK. the store itself is an imposition. Even if Mc. Donalds has given up in Germany, a minimum standard would be desirable. The store is not cleaned.

Waited over 20 minutes for my food... not that bad... but then: fries cold, burger cold, all sauces forgotten I've had bad experiences several times but today was the final straw... never experienced anything like it

A real shirthole!! The friendliness leaves a lot to be desired and there are no toilets on site. What is much worse is that there are more homeless people there. Which isn't a bad thing at first, everyone needs warmth, especially in winter. If they then take off their shoes and smell everything, then it's too much. I'm there often and see this often. Every now and then the police intervene. It's not nice when your meal is spoiled by a pungent smell.

The food was disgusting, the order was incorrect, I waited 23 minutes to order and there was very little traffic.

Service almost in every 🍟 and apparently checks whether it is still warm disgusting.

Waiting time for a coffee was over 20 minutes even though the whole kitchen was full of employees. Most of them just chatted. In the end, no coffee and no money. Thanks for nothing.

One of the few McDonalds where you can get vegetarian food quite quickly.

Waited over 1 hour for our food. A cancellation was rejected. Too bad!

Mc Café not occupied, unfriendly employees. Not very helpful. Really rude. No smile.

Please don't go there, I'm serious. I waited over an hour for my food and no one was even remotely understanding. When I wanted to ask for my money back, they just said: “There is no money back here.” After 1.5 hours, my food finally arrived - and I thought the drama was over now. Unfortunately I thought wrong. I had ordered: A McPlant with no sandwich sauce and no cheese McPlant nuggets One Sprite (0.4 liters) Instead I got: A McPlant that only consisted of lettuce and patty (the other ingredients were simply left out) Regular Chicken McNuggets (instead of the plant-based McPlant Nuggets) A sprite that was only half full As if that wasn't bad enough, there was something slimy on my burger. To be honest, I don't even want to know what that was. That was really a disaster - wrong food, no understanding and unappetizing to boot. Never again!

Absolutely chaotic. I waited 25 minutes for 2 Chickenburger. Unbelievable. Staff is overworked, place is packed. This place needs to expand or close.

I don't like the atmosphere at all. Despite there being few guests, there was a long wait for food. Food tastes like every Megges

Way too slow for a McDonalds in a central station.

If you want to order here, you have to wait three or four hours for someone to give you the order, but the order is going to be very difficult here at McDonald's, you better not go, miss the train home, someone will take your order

In my opinion it has nothing to do with fast food. I would say it's quicker anywhere else at the station. And today there was a lot of staff there, but the coordination was apparently poor. I left the store without eating because I didn't expect to wait in line so long before my train left. Consider it a small donation to optimize processes.

I had ordered breakfast at my seat around 10:20. After waiting for a while, I was surprised that nothing came. So I checked my order again and found that I had specified table 53 instead of table 35. So I move forward. The ladies were very friendly and saved the food. Since the coffee was already cold, I even got a new one. Thank you, you are the best!

I ordered a tea at the ordering machine and paid for it. When we picked it up we were told that they could no longer serve hot drinks because the hot water preparation was already turned off. No money returns!!! Totally annoying!!! Never again!!

No toilets… impossible to wash your hands! Very dirty, bad experience

An absolutely bad McDonald's. Food is cold. Employees are very listless. And a burger or other things have been forgotten several times.

This place was absolutely disgusting. These people are waiting at the train station and the workers think it’s funny to chit chat while people are waiting 10-15 Minuten for 1 Singular item. The place smelled like pee and was overall really dirty. The workers ignored us completely while we tried paying and kept laughing (mind you that they looked at us for about 5 times and just chose to ignore us. Don’t go here!!