McDonald's in Karlsruhe

I was hungry on Saturday night and since everything was already closed I thought I'd go to McDonalds. It would have been better if I hadn't done that. I ordered a Big Tasty Bacon with Jalapenos for 7.99. The thing wasn't worth 2 euros. Minced meat burnt on the edge, still slightly pink on the inside. Plus it was only warmed up and was lukewarm. Lettuce had wilted leaves, onions tasted like nothing. Sauce so-so. I don't know any spiciness from a competitor. The only thing that tasted good was the bacon. I'm really disappointed and don't understand why people voluntarily eat something like that.

Not a single napkin received and visible within a 10 km radius. With the burgers and fries you eat with your hands. Welcome to Germany 2025. Comfort at the highest level. 200 years of development for free :) Food ok.

Had to kill 3 hours there until my next bus. I ordered a coffee and breakfast, and they did not mind me staying for a while. 3h free Wi-Fi, possible to charge your devices. Classic McDonald’s I would say. Just have some cash on yourself if you wanna go to the toilets, cause the McDonald’s doesn’t have some, you will have to go to the station’s ones $.

I ordered a strawberry milkshake, got vanilla, then checked out and was given vanilla again and said: all shakes look the same. But strawberry should be pink and taste like strawberry and not like vanilla

A friend and I ordered something to eat in front of Gotec and we both threw up from the food... 🤢

There was hair in my burger, the condition was very rude and it smelled like sweat

02/04/25 Tuesdays at 9:15 p.m. a woman who collects money at the checkout is very unfriendly and not nice at all and not just with us, she doesn't feel like working and mainly she just doesn't want anything complicated, that's not possible at all and I'll never come back!!!

The toilet is always closed. Drink, cola, piss off the corner, or pay more.

Worst experience! Long waiting, slow staff, wrong order delivered (chickenburger vs cheeseburger) Should be out of business!

The Temple of the Güldenen Arches in Karlsruhe main station offers enough space for lunging. You can have breakfast or feast on the other products, yes, exactly. Nicely enough, you can also find the information board here which gives information about whether you can squat close to the Schnabule or whether you have to take it with you if you are traveling with the train. Maybe your connection also fails, then you can still use the menu, hajo. Leave the M magnet hanging. 🤪 Enjoy it, but wash your hands somewhere else after eating. 🍔🍔🍔🍔✌️✌️

Very slow service and cashiers not able to do their job properly. Broken machine of taking orders

Waited more than 40 minutes for food, the staff ignores and does not solve the problem.

Takes way too long. This isn't fast food

Never come to eat here, if you come you can at least 50 minutes!!!! Wait a while with a rake, it's better to come to the kebab you trust

Been waiting for a BigTasty for 1 hour 10

It really wasn't a nice experience. As we entered the Mcs we were greeted by a very strong smell of sewer. After we finished eating, Crackies staggered around the store with open stitches.

There was no water. Instead I was offered a Capri Sun... Cheeseburger was also better (dry, listlessly thrown together and cold).

Ordered 3 times to take away. Ordered 3x from the same woman, ordered 3x mcRip and received 3x mc crispy. Never again!!!! Something like this can happen once, but not three times in a row.

Completely disgusting smell of urine in the dining and waiting area!

I waited more than 10 minutes for my order and I had to take the train. Train station is not the place for slow works. I went to my platform where I was going without getting my order. People are evil

So, they either didn't make my order or gave it to others and then told me that they didn't even see my order in the system, like I was trying to cheat on the food

Don't even go there, you probably won't get your food and get upset by their attitude

I've been to McDonald's in various countries, Germany, China, Hungary, France, the Netherlands, etc., but this is really the worst. Employees have bad attitudes and disappearing orders happen. When you communicate with them, you may have to wait a long time or not get your food at all. There were constant issues with the toilets, and one time there was a stench that really made me feel uncomfortable while I was waiting for my meal. The staff don't wear masks and the sanitary conditions are questionable. I will never come back.

I ordered two burgers, waited 15 minutes, left without waiting to board the train, the employees are working very slowly

Tables are dirty. Food takes hours and there are beggars walking through the store asking for money and simply no

Absolutely terrible. The chocolate shake was without chocolate, just a milk shake. Big hash browns cold. Not warm or at least lukewarm. No COLD so that the cheese slab wasn't even remotely melted. Portion of curly fries (really? 4 pieces. That's it?) Communication in German? None. And that wasn't the first time that nothing worked there. But for me the last time. Franchisors will be informed about the conditions and business practices of this restaurant

Ambience is ok. Unfortunately, the food was cold even though we ate there. Employees can hardly speak German and prefer to talk to each other. Fingernails were long and not clean. This is an imposition.

Understaffed, hideously busy and the few staff that are there are slow moving, uninterested and casual. I waited over 10 minutes and didn't get the food I paid for due to the train I needed to take arriving. Thought it was supposed to be "FAST FOOD".

There are 2 anti-social people sitting here shouting and harassing other guests, everything is very dirty. Coffee machine is probably never cleaned and burgers are wrapped as if they had fallen on the floor, lettuce leaves are stuck to the outside... Horor trip nothing was eaten, just a waste of money.

Unfortunately I didn't have a good experience with this McDonald's, the food is okay but the service isn't that great. Several times things have been forgotten about my food or my entire food has been completely forgotten. Unfortunately, it also happened several times that an employee ate my food before bringing it to my table. Unfortunately the atmosphere is not that good either because it is located at the train station, there are some homeless people there and the shop is very dirty. Another small negative point is the lack of a toilet.

So slow, the staff is sluggish, slower than a sloth. I ordered on my phone in advance, and when I arrived at the store, there were only four people in front of me and I had to wait for ten minutes. I don’t know what the employees are doing. Every move is very slow. It’s a bad experience. I won’t come again.

-Mayonnaise was given in the walls, I had to put a picture of a burger on it and wet it. -Tomatoes from splat are like raisins. - There are no numbers - Few sockets, not convenient

Cola hardly contains any carbon dioxide and only tastes like water...staff discusses things in Turkish. In front of a full house, it's better to talk to each other instead of filling up the missing cola syrup and gas. Unfortunately, with to go you only notice this later.

If you want to have a quick cappuccino, you definitely shouldn't go there! Waiting 25 minutes for the coffee to flow into the cup in the kitchen and the milk foam (if you want to call it that) to be added elsewhere is not possible. And there are a few people standing around with nothing to do. Placing the order also happened in slow motion. Once and never again!

Great location, but food was ice cold, things were missing, not well heated

I was there with my friend at Mc's, we ordered food and later I was just no longer hungry, so he ate alone. About 20-30 minutes later he suddenly became extremely nauseous and vomited several times. We suspect it's food poisoning because we haven't eaten anything unusual or different before.

They are definitely slow during peaks but they do try a lot to keep such a big store clean with constant foot traffic. Would definitely estimate an extra 15 mins for a takeaway order unless it's a dead time. They don't have working toilets. The seating options are decent. Inside the station superstructure. Don't need to wander out into the element if you're trying to find a cheap fix. Loads of other options if quality and health are on your mind.

Waited over 20 minutes for my food... not that bad... but then: fries cold, burger cold, all sauces forgotten I've had bad experiences several times but today was the final straw... never experienced anything like it

Food OK. the store itself is an imposition. Even if Mc. Donalds has given up in Germany, a minimum standard would be desirable. The store is not cleaned.

A real shirthole!! The friendliness leaves a lot to be desired and there are no toilets on site. What is much worse is that there are more homeless people there. Which isn't a bad thing at first, everyone needs warmth, especially in winter. If they then take off their shoes and smell everything, then it's too much. I'm there often and see this often. Every now and then the police intervene. It's not nice when your meal is spoiled by a pungent smell.

The food was disgusting, the order was incorrect, I waited 23 minutes to order and there was very little traffic.

Service almost in every 🍟 and apparently checks whether it is still warm disgusting.

Waiting time for a coffee was over 20 minutes even though the whole kitchen was full of employees. Most of them just chatted. In the end, no coffee and no money. Thanks for nothing.

One of the few McDonalds where you can get vegetarian food quite quickly.

Waited over 1 hour for our food. A cancellation was rejected. Too bad!

Mc Café not occupied, unfriendly employees. Not very helpful. Really rude. No smile.

Please don't go there, I'm serious. I waited over an hour for my food and no one was even remotely understanding. When I wanted to ask for my money back, they just said: “There is no money back here.” After 1.5 hours, my food finally arrived - and I thought the drama was over now. Unfortunately I thought wrong. I had ordered: A McPlant with no sandwich sauce and no cheese McPlant nuggets One Sprite (0.4 liters) Instead I got: A McPlant that only consisted of lettuce and patty (the other ingredients were simply left out) Regular Chicken McNuggets (instead of the plant-based McPlant Nuggets) A sprite that was only half full As if that wasn't bad enough, there was something slimy on my burger. To be honest, I don't even want to know what that was. That was really a disaster - wrong food, no understanding and unappetizing to boot. Never again!

Absolutely chaotic. I waited 25 minutes for 2 Chickenburger. Unbelievable. Staff is overworked, place is packed. This place needs to expand or close.

I don't like the atmosphere at all. Despite there being few guests, there was a long wait for food. Food tastes like every Megges

Way too slow for a McDonalds in a central station.

If you want to order here, you have to wait three or four hours for someone to give you the order, but the order is going to be very difficult here at McDonald's, you better not go, miss the train home, someone will take your order

In my opinion it has nothing to do with fast food. I would say it's quicker anywhere else at the station. And today there was a lot of staff there, but the coordination was apparently poor. I left the store without eating because I didn't expect to wait in line so long before my train left. Consider it a small donation to optimize processes.

I had ordered breakfast at my seat around 10:20. After waiting for a while, I was surprised that nothing came. So I checked my order again and found that I had specified table 53 instead of table 35. So I move forward. The ladies were very friendly and saved the food. Since the coffee was already cold, I even got a new one. Thank you, you are the best!

I ordered a tea at the ordering machine and paid for it. When we picked it up we were told that they could no longer serve hot drinks because the hot water preparation was already turned off. No money returns!!! Totally annoying!!! Never again!!

No toilets… impossible to wash your hands! Very dirty, bad experience

An absolutely bad McDonald's. Food is cold. Employees are very listless. And a burger or other things have been forgotten several times.

This place was absolutely disgusting. These people are waiting at the train station and the workers think it’s funny to chit chat while people are waiting 10-15 Minuten for 1 Singular item. The place smelled like pee and was overall really dirty. The workers ignored us completely while we tried paying and kept laughing (mind you that they looked at us for about 5 times and just chose to ignore us. Don’t go here!!

I ordered food on site today and my ICE left 30 minutes after ordering. Unfortunately you didn't manage to provide my food within 25 minutes. According to his statement, your employee at the counter was alone, and after I asked about it, after about 15 minutes of waiting, he had 40+ orders and couldn't keep up. Your cash register was not occupied so a complaint was not possible. Unfortunately a very disappointing visit to a fast food restaurant. Edit: I complained via email and this was very friendly.

Sunday 5:45 p.m The store is packed and the organization behind the counter is completely overwhelmed. But it's also sooo surprising that there are so many people there at this time. And the display monitors are broken too. Basically an impudence towards the customers. 🤬

The service is awful. We ordered for 2 and it was for take away. But your server failed to read it so she prepared it for dine it. When i told her, she then just just gave me a small bag paper bag for all the orders that it hardly fit for my orders. She's the lady around her 30s with painted eyebrows.

Waited over 20 minutes for food. The food was cold and almost inedible, and the tables were very dirty. Will avoid the store in the future.

The restaurant is apparently not prepared for larger crowds. But things should be quick, especially in a train station branch. We waited for over 20 minutes and therefore missed our train. If you're in a hurry and love risk, you've come to the right place 😉

I waited 50 minutes and did not receive the order of pidorasis

Worst experience ever, no own toilets?! Waiting times are so long, even any specialist is quicker!!!

The employees are in a really bad mood and don't feel like working. I order something with chicken burgers and they give me cheeseburgers. The cashier stares at me strangely and doesn't even talk. My burger arrived smashed and wet. -28288292929229292929 Aura. If it were possible I would give 0 stars

Stopped by this morning for a snack and coffee. There were up to 10 visitors in the entire establishment. Having placed the order, I went to the cashier with the receipt to pay in cash, the payment was 12.32 euros. The cashier (she also collects orders, makes coffee, issues orders) seeing my money, and this is a 10 euro bill, 1 euro coin, 50 cents × 2 pcs., 10 cents, 5 cents, the rest are 2 and 1 cent, asks me strange question: “Where did you come from? From Ukraine? All Ukrainians only give coins...” I didn’t even know how to respond to such rudeness, but I just smiled sweetly at her. Next was the wait for our order, which was chaotic, our coffee had already been ready for about 6 minutes, and the roll and burger had not yet begun to cook. By the way! In the kitchen, everyone worked without gloves; they handled absolutely everything with their bare hands. And the icing on the cake was the “spectacle” when one of the employees, wearing shoes, climbed onto the table to wipe the lampshades. So, we had cold coffee and a completely tasteless breakfast. The child ordered a muffin and cheesecake separately from us. They gave out what they had leftovers in stock: a weathered cheesecake and a muffin “As it is!” Don't set foot there again.

Terribly long wait. They give out orders out of order, some wait a minute, others wait half an hour. Service 0 stars!

If you're in a hurry, it's better not to go here. On the other hand, if you like fries without salt, it may be worth the wait!

More expensive than anywhere else and quality Poor....

No toilets available if you go through the entire station entrance and pay for it even though there are more than 200 seats here and the store has 50 square meters or more. In terms of taste, well what can you say artificial, lukewarm and cozy fast food

Man waits 40 minutes to have two cheeseburgers

Report to eat! table service is useless! After waiting for half an hour, no one came. When I asked the staff, they excused themselves because they had too many orders and still had to wait. In fact, they just forgot to do it👍

Simply a disgrace!! I often pass through here and every time paid extras are missing or plant based are given instead of chicken nuggets. Today again at 2 Filet-o-Fish, extras were not added and instead of 3 apple turnovers there were 3 chocolate turnovers which would expire on the same day. Unfortunately it was too late for me to complain because I had to rush to the train due to a wait of 20-30 minutes and unfortunately I only started eating there when it left. In addition, the screens showing the status of the order have probably been broken for half a year, some of the tables look like crap and as if they had never been wiped down. By far the worst branch I have ever visited. I sent a complaint via email and am still waiting for a response.

Today I made an order (1 apple turnover). I have question: why did they give me a chocolate bag? more than 13 minutes? and only after contacting the employees? The employee also took my check. For what?

I probably waited 10 to 20 minutes until someone came to the checkout to collect my mobile order. The employees had transported the garbage through the kitchen instead of through the side entrance, which is not hygienic to carry garbage through the kitchen. Washed your hands? He was back too quickly to wash his hands.

The slowest Mc Donald’s I have seen in my life. unbelievable! Took them 25 min for a burger. At a train station! Worst experience

On the train ride home I still had an hour to spare and wanted to grab something quick to eat at McDonald's Karlsruhe Hbf. The checkout was actually very busy and I had already prepared my order via the app. The ordering process went accordingly quickly. I sat at a table with my number and waited for my order. At this point I still had about 50 minutes until my train. After 20 minutes of waiting, I started to get a little restless. After another 10 minutes I went to the pickup counter and asked for my order. This was still not being processed. I then asked the employee to get my order ready for take away as I have to get to the train. He took my receipt and promised to get the order ready straight away. After another 10 minutes still no response. I spoke to the employee again and asked for my order. Only then did he start processing my order, which didn't even take a minute. I packed everything and made it to the train almost at the last second. On the train I discovered that instead of a double royal cheese there was a chicken burger, no ketchup for the fries, Diet Coke with ice instead of without ice, and no napkins at all. Thank you McDonald's.

Vegetarian nuggets ordered and received with a green dot. In the box were the chicken nuggets with meat in them. Unfortunately we had already eaten it before we noticed it. Meat lover or not - anyone who sells vegetarian food must also deliver vegetarian food, everything else is just disgusting.

Never go to the mcdoof at the main station again, you'd better confront your manager with the picture or your district manager who will tear your head off

Eating fish burgers around completely dried out and very brown and getting smaller and smaller, rubbery fries, we have never eaten anything so horrible. Attention, no toilet, never experienced anything like this, tables and bench sticky, even a traveling guest has the right to good food

By far, the worst McDonald’s experience I’ve ever had. Ordered the Royale (quarter pounder) or whatever it’s called, and a McPlant with fries and a drink. They completely forgot to put the quarter pounder in there, which I did not realize until I got to the train, then I opened my McPlant and it looked like someone aggressively squirted the condiment bottles on top of it… also, the fries were unbearably salty.

unbelievably slow and unfriendly.

I've never eaten such a bad Big Mac, the patty was already cold, as was the cheese, it didn't go bad. And the branch is just dirty. And the price is really awesome.

The staff was extremely overwhelmed. Several orders were simply thrown away after a short time if no one picked them up. The order screen didn't work, so a lot of people waited there, some with very old numbers. After 20 minutes of waiting for 20 plant nuggets, I complained because our train was leaving soon, then they quickly remedied things, but some of the nuggets were clearly not vegetarian! The entire visit was straight from hell.

I waited half an hour for a package of 20 plant nuggets. Pure disaster. In the end, three of the plant nuggets were also chicken nuggets. Impudence!

Smelly condition , wrong order and my girlfriend would be 25 cents!!!!!.

The McDonald's restaurant in Karlsruhe at the main train station really values ​​customer service, you have to give them that. In the photo, for example, one of the many sockets for charging cell phones and laptops. Imagine standing in front of one and not being sure whether it is a socket or not - with the practical signage there are no longer any doubts. The world is saved!

Was there for the first time now. I placed my order at the machine on site and redeemed it with a coupon, which means I would actually have had to pay €9.99 for the order. Went to the checkout to pay and gave the lady a €20 note and she took it. I asked for change but she denied it and said I wouldn't get any change. I don't know where she learned math but she can't master it. You are simply deducted here. Then it's rude when you ask about it. While I was eating she simply put the wrong thing in me. Then I just sat down and ate there. What a disgrace. No recommendation, I'd rather go somewhere else.

I ordered a Sunday with chocolate sauce. Unfortunately the ice was no longer good. Tasted like old milk. When I made the complaint, I asked that the employee try the ice cream himself. He said he had already tried the ice cream and it was good. My opinion: definitely not today. But I got the money back. Conclusion: never again.

The employee didn't give enough change and, as the overall situation was interpreted, it was with the utmost intention

Was my favorite McDonald's so far - but since the renovation it's just chaotic! 2 out of 3 times my order was completely forgotten - despite asking after 45 minutes. Nobody knew what was going on with my order (it was never shown). I then returned the receipt with the order ID and had my money paid out. The one time I got food it took well over 30 minutes. although there was very little going on. I have the feeling that they can't handle the new system at all. It was definitely my last visit there - in contrast to previous times, the atmosphere has been zero since the renovation and the tables are also dirty. I'd rather go to Ettlingen, everything there has always been great!

Everything was great. However, the feedback voucher cannot be redeemed. You're told it can't be done. No attempts to serve customers well. You are sent away. Next time I'll go to another fast food chain.

Located in lucrative bahnhof area, they did not even bother to install order display. Received my coffee (far not the best) without cap though ordered it ‘to go’ and train was leaving in 2 minutes. Badly trained service.

Never again!!!! If I could I would give minus stars😡😤 I bought a drink, cheese nugets and a burger. The one completely incompetent saleswoman at the checkout only passed on the drink and the nuggets. But I also paid for the burger. When my order was called for pickup I only received the nuggets and the drink. Just as I was checking the order for completeness, the saleswoman threw away my receipt. I noticed the burger was missing. When I asked the saleswoman to look again at what my order said, she simply said, “No, you didn’t order a burger.” I will never enter this restaurant again. Unfortunately I'm not allowed to write out everything I think about this McDonald here... But I'm just angry about this store.

Goods good and ambience okay. What deserves special mention, however, is the extremely talented, friendly and therefore valuable employee who served us this Sunday morning!

Was here for the second time today and massively disappointed for the second time. The employees are apparently not able to type out the order placed at the terminal. (In fact, it was grossly incorrect that instead of 9mc nuggets there was a bic mac and instead of a pomes there was an mc flurry) When I noticed when I called up my number that my order had been typed incorrectly, all that came was a “there’s nothing I can do” The last time the staff was similarly incompetent because several employees were able to answer me whether the reusable cups could also be returned to this branch.

Bad service. They do not listen to you or maybe they do not even care to listen.

Over 20min. (fast food?) waited. And then the food was cold too. I was able to throw away the fries. The order was probably overlooked. It's a shame, I'm not used to MC like that.

I ordered at the terminal, with table service at 3:34:24 p.m. at 4:00 p.m. still nothing had been brought to the table! I asked the lady who brought the orders to the tables who had ordered after me at an infinitely slow pace where my order was. She told me to wait and didn't come back! When I checked out no one wanted to answer me. I can screw myself! What a juice shop! People are being robbed here!

Very slow service, parts of the order are often cold, napkins are almost always missing from the bag. Order display out of order. The air conditioning doesn't work either, I feel sorry for the employees who have to endure these temperatures over the long term.