McDonald's in Karlsruhe

Fries were old, hard, and cold. Burgers were poorly assembled, meat was cold. Salads were nonexistent. Worst McDonald's I've ever been to. For €11.99, it's a disgrace.

It's just McDonald's, what do you expect, it's good, what can you say?

one of the workers Frau Sinan she was very helpful and nice with the customer. The workers are excelent and the food is pretty god.

Mc restaurants in Karlsruhe are totally disorganized. It's incredibly hot on the ground floor. Upstairs is more pleasant. The windows haven't been washed in months. It seems messy to me. The highlight is when I went to wash my hands, the man charged for the toilet.

I bought a Sunday which is super good and better than in France if you want a cheap ice cream it's Dan this McDonald's which you have to go for 2€

The service was pretty fast, but they forgot to put the toys in the happy meals, and we didn't have time to go back, kids were really disappointed

It all started when we wanted to get 2 free mcflurry. However, disposable cups were sold out, so I was forced to get the disposable cups for 2 euros each. Then we placed our order and waited. When we got our ice cream we saw that it was chocolate ice cream instead of vanilla ice cream. When we pointed this out to the workers, they told us there was only chocolate available today. This all happens without warning or my consent. And on top of that, the supposed reusable cups are ultimately just normal disposable cups. I have never been so brazenly ripped off by my favorite local restaurant.

They don't provide sauces, the food is always cold.

We always eat here, the food is almost always cold, the staff is just terrible, they don’t provide napkins and sauces .

One burger and a coffee, 15min wait, coffe was not what was ordered, latte is not half a liter of americano. Everything tasted weird, for mcdonalds, so avoid this place

Not bad, McDonald's. Always clean and tidy. The cleaning lady is funny, sometimes you can make fun of her. They don't drive you away with your music, and you can sit in the yard, for which respect.

The worst McDonald's in Karlsruhe. You order a chocolate sundae, but you get a vanilla sundae and then you say you ordered it wrong. They almost killed me because I have a lactose allergy.

McDonald's is good, good location, good staff, affordable prices, nice design and good atmosphere but a bit dirty

I visited this McDonald’s restaurant yesterday around 11:00 am. While I waited for my order, I was able to take a look into the open kitchen. I noticed that an employee was preparing a burger for a customer, touching the lettuce and cheese with his bare hands - without gloves or other hygienic protection. It was very unpleasant to see something like that, especially in such a beautiful city. Unfortunately, this moment left a rather negative impression.

EN: The food is as in every McDonald's. Sometimes, especially when there is a KSC game, the waiting time is really long and it's jam packed full. But the lady, whose name I think is Gisa or Giza, who is always bringing the food upstairs or cleaning deserves to be mentioned. She is always so bright and keeps everything really clean. The young kids that go there seem to really like her and everytime I go there, someone is complimenting her work, even though she does not speak good English or German. She always keeps good control of the teenagers that trash the places and gives off a big sense of security and confidence to the McDonald's in Kaiserstr. EN: The food is like any McDonald's. Sometimes, especially when there is a KSC game, the waiting time is really long and it is crowded. But the lady, whose name I think is Gisa or Giza, who always brings the food upstairs or cleans, deserves a mention. She is always so bright and keeps everything really clean. The young people who go there seem to really like her, and every time I go there someone praises her work, even if she doesn't speak English or German well. She always has good control over the teenagers who wreak havoc on the store and gives the McDonald's on Kaiserstrasse a great sense of security and trust.

Unfortunately I have to say that I wasn't pleasantly surprised at the time of my visit. The tables were relatively dirty so you were happy to be outside

Today, March 20th At 9am, I bought 2 chicken sandwiches, 2x McMaffinn egg and bacon, 1 toast and a meal with coffee and burger. I got everything except the burger from the menu. It's a shame you can't give the customer what he paid! It wasn't until 45 minutes on the train home that I noticed the burger was missing. Sad.

Good evening, I can advise you to check what you order in the future because they work well. I ordered 2 menus and they put 1 menu in for me

A friend of mine and I came over in the morning a few weeks ago and wanted to have breakfast. The cheesecake was bad and there were no forks with it! We had to eat with our hands. Coffee was bad and bitter despite the sugar. And we were stared at by two men.

fruit flies everywhere, a random dude (not an employee) charges money to use the bathroom.

Albanian employees the best there is

The food was brought quickly even though the restaurant was very full. There is a nice view from the top

Too loud. Too warm, sweating like in a sauna. Dirty toilets despite a toilet man

Ordered 1 cheeseburger! Waited 10 minutes and still left without a burger because I had to get on the train. McDonald’s isn’t fast food even for a cheeseburger. Should rethink their algorithm for the packaging order - greedy, SPT or priority algorithms would be better than this randomized slow queue.

Unfortunately you always have to wait a long time. And when we pick them up we often only eat lukewarm.

Older Asian woman barely understands German and doesn't know anything about the hapy meals or sauces

Order 264. Today on 01/18/25. Take away. My Royal TC was not there. I had to leave quickly with 3 children, so I didn't check. Unfortunately we saw too late that Burger was falling where we were too far. Bon appetit to the one who left it to himself

Actually, I've always been happy at McDonald's, but in Karlsruhe on Kaiserstrasse something is always missing from the order. Today I had a larger order to take away and a citizen and nuggets were missing. It's just very annoying because that person was responsible the one it was intended for got nothing.

For me, McDonald's has been the last place for many years where I want or need to use a vending machine to consume low-quality food at high prices...

I ordered 4 drinks 30 minutes ago. Two of them were cola, one was completely transparent and white, the other was brown, a light black. Taste wise they were absolutely terrible. I cannot recommend this place, especially not with this service.

Hamburger delicious chicken mc nuggets too dry french fries greasy

I would like to say a big shout out to the team at McDonald's! The staff and manager are incredibly friendly, efficient and professional. What was particularly impressive was that they kept my lost wallet safe. Thank you for this great service!

We ordered coffee. We waited forever for coffee and it was cold.

quite okay for a McDonald’s The toilet is very good, but I think it's a shame that you have to pay even if you eat there. The food is also quite okay, the fries were a little unseasoned, but otherwise great.

Rarely have I seen such a dirty shop and the service staff are rude. If the big M hadn't been visible, the first floor could have been considered a landfill. Never again!

Worst McDonald's branch I've ever seen! There's a whining sound of little vape-wielding dogs everywhere. Hair in food. Kids took my pack of nuggets and ran away and the staff didn't care about it!?

Average McDonald's with lots of funky characters

Been waiting 40 minutes and can't pay

Very bad service. It tooks 40 mins to get our order.

Great loading vestibules at night The double schilischeese is highly recommended

Horror, carried for more than 45 minutes, one cola 0.25, - vibe. food is lying around

Food presented via the app still had to wait 45 minutes for my food

I don't really like this food. But sometimes I go in. The prices are high and the food is not very tasty. But this is for me. And what I always don't like is that the floor is always dirty and the slippers stick to it. dirty

In terms of food, it's a better McDonald's, but on my second visit, someone who I'm almost certain doesn't work there suddenly asked for money to use the toilets.

When I opened the chocolate bag, I found that someone else had already eaten it. Why can you give the next guest something that someone else ate?

The Golden Arches.... Just fast food and nothing else

Outrageous value for money on the McFlurry – Disappointing! I'm usually a big fan of McDonald's, but my last visit left me more than disappointed. I ordered a McFlurry for €3.99, and what I received was simply a disgrace: the cup wasn't even half full! For this price I really expected more. It is well known that the production costs for a dessert like the McFlurry are minimal. A little ice cream, a few toppings - that's all. Nevertheless, the price continues to increase and the result becomes increasingly poor. It feels like McDonald's wants to achieve maximum profit with minimum performance with this practice. Of course I understand that fast food chains have to work economically, but here the customer is clearly being exploited. If I'm paying almost four euros for a small cup of ice cream, I want to at least get a decent portion and not feel like I'm just paying for air. My suggestion to McDonald’s: rethink your portion sizes and pricing! Customers want to feel like they are getting something for their money. In any case, this experience completely spoiled my desire for McFlurry - and perhaps also for further visits to you.

the worker comes in from the street in outerwear and starts cooking without even washing his hands. never seen this before. at 8:00 in the morning, in the absence of visitors, waited 15 minutes for an order

The door was already locked 10 minutes before 4 a.m., but it is open until 4 a.m. Really bad action

My fries were cold (again) and the cheese on the cheeseburger wasn't even melted. The waitress who brought the food in a friendly manner could have had her shoes soled while walking. Wasn't a great experience.

Impossible loading/staff. I give every experience at least a second chance and only really rate something if something was so bad or particularly positive. But what I experienced here on 2 visits is not possible at all, but as I can now see from the reviews, that's probably normal here. First visit Bueger wasn't through and the cheese just didn't spread as it should. Since it was also cold, I exchanged it. The branch manager put the next cold burger in my hand when I said that it wasn't hot either (probably even older) I was aggressively told that it was the last one and he didn't feel like making a new one either I take it or I get my money back and have to leave the store. Of course I chose 2. So I'm not capable of criticism at all. The second time all the ingredients were missing (not just for us and not the first time either) I was sent down again in an unfriendly manner after we noticed the second missing product. The lady told us she didn't understand German and didn't know what I meant . Schichleiter came over, also very aggressively, and asked me threateningly, what do you want. Conclusion: we didn't get a squeeze because supposedly this doesn't happen with a happy meal if you've decided on a Capri Sun. .and I no longer had a receipt because the lady had already taken it when the Capri Sun and 2 Cokes were missing. Sent down 3 times with small children. If neither the branch nor the shift manager have any idea about their work, someone else should really get involved and close the store. On that day we had to deal with 5 employees, 4 of whom were unfriendly and some were extremely aggressive. By the way, the cleaning staff at the toilets should probably... Also do the things you get paid for and don't just sit on your cell phone (even my 6 year old child noticed this) but nothing here surprises me anymore after what I've experienced and now read.

The food is not worth its price! At the beginning the terminals didn't work unless you pressed really hard and for a long time. Burger fell apart and the apples barely had any flavor. In addition, the waiting time at the checkout was far too long and my child didn't receive the right book. The fries didn't even fit in the package and were scattered everywhere. Definitely not worth the visit!

The store deserves negative points... the rancid grub (that you actually pay money for...) is substandard and disgusting. Not only do you have to wait over 30 minutes for 6 plant nuggets - no... some creep mixes in meat nuggets. The “store” should be sued for this impudence. I won't set foot in there again and will pass this on to the health department. You disgust me.

a lot of people, not always clean. Be sure to check your order, they often forget to put something in.

Was surprised that they were open until 1am.

Employees have already failed to put an ordered burger in the bag for the repeated (3rd) time. After checking independently, this was always in the counter. Is there a system here?

Burgers getting smaller and blander, but prices getting higher and higher.

The bottomless cheek of not having to reveal things 24/7 on a public holiday. McDonald’s used to be called something…

Tables weren't clean, we had a lactose-free cappuccino and one with normal milk, you couldn't tell the difference and nothing was marked. We also ordered two regzlar chai lattes and two came in different sizes.

Good coffee cheesecake a little too sweet

Enjoy your meal. My sister is being looked at by a creep and everyone is working on an order which leads to a long waiting time

Es ist unzumutbar, wie mit dem Essen und mit den Kunden umgegangen wird. Dass Essen wir einem Kalt und teilweise gefroren serviert , wenn man es reklamiert , wird das Essen zurück in den Wärmebehälter geworfen und man muss sich noch unverschämt behandeln lassen . Das Essen ist trotz Gutscheinen immer noch teuer , aber so behandelt zu werden , geht gar nicht .Wie wir erfahren haben , haben viel Freunde auch sehr schlechte Erfahrungen in der Filiale in der Kaiserstrasse in Karlsruhe erlebt . Früher ging es noch , aber es wird immer schlimmer !!! Wir werden diesen MC Donalds mit Sicherheit nicht mehr besuchen !!!! PS: Er ist auch schmudelig und sehr schmutzig und unhygienisch!!!

In this weather you want something hot to eat. And unfortunately this McDonald's continues to disappoint me more and more, as he makes you happy. It can't be too hard, Fry the food properly and serve it hot. So, as a customer, I have the security that it was warmed up at all. Instead, you always get burgers that have been put together without having been heated, which is necessary for it to taste good. Only heated briefly (externally 5 seconds) Inside it tastes bland and not fried. Fries are often old. And that's what you're actually looking forward to the most. No comparison to Entenfang McDonald's. No matter when I go there, it always tastes exactly the same. Here the kitchen should be open. Bright rooms. Here I don't see what happens to the food. Dissatisfied baby frogs I'm in a bad mood. You have to do everything yourself 🙄

The employee can hardly read and made a mistake when ordering

They often mark your order as "ready" 5-10 minutes before they really assemble it (playing with the kpi?)

i ordered fish sandwich with extra fish and cheese and they didn't give it to me

The food tasted like soap and was wet, the tables weren't wiped and the floor was full of chips and sauce. My lipton ice tea tasted like disinfectant and was black. The burger was wet and dry inside. Not recommended!

It's just a normal McDonald's, you get what you expect. Everything was fine

The great place in Karlsruhe, very great service by Mardonov. I will definitely visit again to taste Der M

Tasty, it's quick, sometimes you have to wait a little longer ^^ There are also sockets etc.

Eternal waiting time, staff barely spoke German, and half of them were missing.

No matter how many times I've eaten here, the food has never been delicious. Today they brought 2 cold cheeseburgers and cold fries. Overcooked at least 2 times. I'm attaching a photo. I don’t even take into account the fact that there were no napkins on hand and a long wait. The food is terrible. I love cheeseburgers, they managed to ruin those too...

The service was probably new and you didn't notice it at the checkout/issue. Ambiance, the place should be clean by 10:00 in the morning.

What a garbage dump!!!!! The food was the same... 🤮 incredible!

If I could give zero stars, I would. Untrained staff, very unfriendly, incompetent. I don't understand how you can hire staff like that, starting with the branch manager. Would never eat there again.

Always bad, I can't understand why people don't go to an authentic burger restaurant

What kind of unfriendly staff can you have? Eating was also a disaster. Adieu

16min50sec. For a Double Chili Chees Burger is underground. During that time I bought the ingredients and cooked them myself. If they don't get it under control, I'll see nothing. In addition, unfriendly and unmotivated staff who can't even listen to criticism.

I ordered through Lieferando and after waiting over 30 minutes it was simply canceled for no reason. You could have at least said why you were super dissatisfied

The store doesn't look inviting at first glance and doesn't really have a McDonald's atmosphere

Not exactly that good, extremely unfriendly staff, food is okay and so is the ambience. But the service is extremely bad.

Tasty enough, but the burgers here are not that good, the staff is clean, too.

Food was very tasty but they simply forgot my sauce!

The food was rotten. Well, not fresh at all. Taste of ancient meat. And another question about the hygiene rules: do the employees not have to wear gloves, hairnets, etc. when preparing the food?! Three employees spoke to us, hardly anyone spoke German and they were rude.

I ordered 3 menus in one order. They mixed up absolutely everything in every menu. French fries are not salty. The cashier was not smiling. 0/10

The tables could be cleaned more often, especially in the late evenings and on weekends.

Very busy, often long waiting times

I had to wait 30 minutes for my food even though I didn't order much

The shop is completely rotten, the food was mixed up, we are insulted by the staff and they are very unfriendly.

Very long wait sometimes and loud groups of people who shout or behave badly

The filet o fish sandwich is extremely small. It's shameful for the price of a normal menu

Arguably the slowest Macdonald‘s in Germany, no A/C either

5 stars for the fact that there are beefy men and stupid women here 😎😎😎😎😎😎😎😎😎😎😎😎😎😎

I waited about 15 minutes for my order, but they forgot to add sauce to my order and only gave me 2 napkins. After I asked for sauce, I received a negative response.

the waiter pointed his middle finger at me

I've been going to McDonald's here occasionally for a long time. Today I was there and noticed that my cola had a moldy taste. The burgers also had a strange taste. I've never experienced anything like that in a McDonald's.

The service sector is lame. Either they didn’t put napkins, or they didn’t give me a drink. There's no sauce.

The food here is pretty good and is also very tasty. However, you cannot include one employee. He speaks just a few words in German and otherwise only in his native language (Albanian). He is very unfriendly, even towards young and old. He shouts at people and hits the wall, which seems to be his way of telling customers where to put their trays. Otherwise he always looks really angry and says a few insults.

Why is the man in the toilet demanding that I pay him something and talking rudely? McDonalds should have free toilets, please take care of it

I waited 30 minutes to get my McFlurry, that's not possible. The employees are rude and don't do their job.