McDonald's in Karlsruhe

We got something to go from McDonald's today. What we unpacked at home was a disgrace! The fries were almost raw, and the Big Tasty didn't look like a Big Tasty. The highlight was the cheeseburger...it consisted of a bun, meat, and cheese...the pickle, onions, and sauces were apparently simply forgotten. This was the last time we visited this McDonald's...we'd rather drive a bit to the next McDonald's and get the burgers and fries we're used to.

Unfortunately, no negative points possible; I've rarely seen such a filthy branch. Simply disgusting; even the tray was still greasy from the previous customer.

The young woman working there gave us regular nuggets instead of plant-based ones and then rudely yelled at us, saying we were lying and wouldn't exchange the order. After a five-minute discussion, a friendly employee gave us new ones.

May 26, 2025... 5:00 PM.... Now... A minute ago. The store is empty. The employees would rather chat than ask at the counter what the customer wants.... I've had enough. Never again at this McDonald's.... store.... Fast food at its finest... As so often, the fries were soggy. It's a disgrace to keep pointing out how bad the fries are. It annoys me to the extreme. I want hot, fresh fries, not those lukewarm fries that are constantly being kept. I pay a relatively high price for food at McDonald's, and in return, I expect freshly prepared "food." If customers were allowed to pay based on real value for money, that would be a genuine and honest innovation at McDonald's. The staff at this branch are currently very friendly and helpful. Unfortunately, the drink cups are also becoming increasingly unstable. When can I finally say something really good about this fast food chain?

We were at the restaurant on May 30, 2026, around 6:30 p.m. While I was waiting for my order and the receipt, other employees came in. They high-fived other colleagues and immediately started processing orders without washing their hands or observing any other hygiene regulations. While we were waiting, the server desperately tried to open the receipt printer with scissors, which had apparently not been working for some time. He said he had written an email about it yesterday, but the printer still wasn't working. The marks from the attempts to open it also seemed to be older. In any case, he couldn't get the printer open, so there was no receipt, and luckily he didn't injure himself in the process. The fries were only slightly warm, more like cold; the new Big Tasty® Bacon BBQ had no BBQ flavor and tasted slightly burnt, and was quite hard and lukewarm to the bite. The bun fell apart at the first bite, and I had the salad in my hand. There was a lid for the Coke, but a straw that came with it, which I was told was only for milkshakes. This was my first visit to this chain in about eight years. I think I'll give myself plenty of time before my next visit. Maybe if there's nothing else I can do, I'll go to McDonald's again. The tray return lines were beyond overflowing; we could only carefully slide our trays somewhere between them with difficulty. The entrance door slammed shut with a loud bang every time it was opened. A restaurant where you feel comfortable, enjoy sitting there, and can enjoy your food is something else in my opinion. In retrospect, I'm glad I haven't been to this chain for a while.

Guys, if you want to bring this company down, then keep doing what you're doing!! What I just got here is absolutely outrageous... I threw it out the window at the first opportunity.

Not the first time we got the wrong food or drink

Almost every time something is missing and no one at the drive-in speaks German either.

Top-notch service: the line was processed quickly, and the wings were brought to the table (don't forget it). - Burgers (even the special order) - Nuggets and wings The fries were bad. If my white skin is darker, there's something wrong with the time or the temperature of the fryer. It was like this about 2-3 weeks ago. The "fire alarm" sound every 2 minutes was negative. I know this is regulated by MC, but the volume could definitely be adjusted.

McFlurry's Sour Dragon Tongues is empty again. Bad.

Yeah, it's a McD, but the McD can also become an M.C.... Shakes like paintings, sweet and perfect. The dip hits the nugget – a direct connection. Cali Smoke in mind, McD in sight. After the hit comes the hit – menu number four.

Unfortunately, it was extremely dirty. Floor, tables, and restrooms. The food was okay. However, if you're careful not to touch anything while eating, the food doesn't taste very good. Disgusting! Guaranteed to give you cold sores!

Apparently, the owners changed some time ago. Since then, the service has been extremely poor. The McFlurry seems to always be sold out, if you can believe it. The employees don't seem to be interested in it. It's a very bad image not only for this branch, but for McDonald's in general.

Worst McDonald's in Karlsruhe. Very bad service here. You always have to look in the bag to make sure everything is correct. Also absolutely unfriendly. Update today after a long time. Tested again and it got even worse .

The worst McDonald’s in the Karlsruhe area. Food is bad. Service is bad. I think it should close

As you know from McDonald's. But what stands out here is that it's still old-fashioned without the self-service panels etc. I thought it was cool.

Actually, it could be such a good McDonald's if everything worked there. You haven't been able to redeem points from the Mecces app for 3 years, the store is old and has no machines that every Mc has these days and the best thing is yet to come. You have to redeem all the coupons individually, which means you first have to redeem a coupon then pay because 2 at the same time doesn't work with them and then take the next coupon and redeem it again and then pay and now they do it with a family of 5. Have fun just put the money in take your hand and redo and renovate everything and then the shop will be great

If I could give zero stars I would. I advise everyone not to eat here. It's better to take the further route to the city center. We went in and were confused because no one came to the counter. Went out again to check that it was even open. Outside we met an employee who put us off by saying that she would have a smoke first. Okay, all clear. All right. At some point a nice man came inside and took our order. Hardly anyone could understand us and luckily we checked the order because half of it was missing. I asked and then I was shocked. My spicy nuggets were taken out of an old nugget packaging (not in the thermal bridge) (with my bare hand) and put into my new package. I don't want to know how long they had been sitting there. The shop was basically really dirty, you couldn't go to the toilets anymore. To make matters worse, I can now pay for an interior cleaning. My drink had the wrong lid on it and the paper was completely soaked, which is why when I picked it up (I'm not stupid and I lift by the lid) everything ended up in my car. Everything went well with the electrical system, thank you to McDonalds Neureut for that. I hope for your sake that nothing is broken about it.

Just really bad. When you go to McDonalds, you really don't have high expectations, but this McDonalds here is absolutely not good, burgers are bad, fries are catastrophic, dirty and and and... Better a few kilometers further

McDonalds...what more can you say? You can do it...but given the prices you can almost go to a good burger restaurant.

No app connection. No order terminals. Not a real MC Cafe, just a machine. Not particularly friendly

It's a really nice restaurant, nice people, you can meet up with friends in peace and relax

The woman at the McDonald's just made us wait 20 minutes before we could order. It's McDonald's, after all. The lady was rude, too. I won't be coming back.

It's not bad, it's just like McDonald's, you know, the food in Poland is different from that in Germany. A small difference in taste, but you can't complain. I recommend.

Short wait and food as expected

Great team, always friendly, standard German, no long waiting times, no matter how busy the crowd is. Unfortunately no McCafé :-/ Update 2025: Unfortunately only negative things to report: WiFi no longer available. Reception in the dining area with an electric network is not possible. Offers above checkout incomplete. When asked whether there was also the “M”, the answer was “yes”, although it was not obvious. The McDonald’s app is also not accepted! So if you want to order on the go and then pick up your order at a later time, you cannot select this location. Logically, there are no bonus points. Last but not least, the time of German students is probably over. Crumbling German with questions like: “Eat here?” are still understandable, but something else should be considered standard at the checkout. All in all, I give it a rating of 3 stars.

Always too slow and sometimes misses order items

Very small McDonald's, no ordering terminals, you have to pick up your food yourself, no way to redeem points and no indoor play area for children Cold in the dining area Too bad From the outside it looks quite good Parking space available

Restaurant empty but wait 20 minutes in the drive in with 2 cars in front of you Often dirty inside Eating normally, often cold fries

The worst McDonald's I've ever visited. A far cry from the quality that the company promotes so much and insists on so vehemently. Burger bun burnt, patty still RAW, salad old and fries tough and cold. Freshly prepared looks different. Service from McDonald’s guest service in Munich and guest service in Karlsruhe was poor. I waited for feedback from the guest service in Munich and the guest service in Karlsruhe before I wrote the review here. No insight, very disappointing. There was only the statement with the quality standards and the invitation to view the restaurant from the “inside”. Oh and the note that RAW meat is not harmful to your health! Totally disappointed with the restaurant - guest service Munich & guest service Karlsruhe.

Normal McDonald's service ok, sometimes a bit unfriendly

The worst MCD we have ever visited. The staff is unfriendly, unmotivated and completely overwhelmed, even when there are no other customers there, orders are carried out incorrectly. “Freshly” prepared burgers and fries, but already cold when you eat at the table. It's dirty everywhere, the ordering counter is sticky and greasy, as are the tables and chairs. The floor also seems to come into little contact with cleaning products. The fact that you eat something there and then “hug” the toilet several times is probably no coincidence and is self-inflicted. Better to go hungry than to visit the place. Unfortunately you can't give 0 stars.

I had to wait over half an hour for four burgers and four apple turnovers. People totally overwhelmed with six customers at the checkout. And the best part came at the end, when I got home I unpacked them and out of the four products with the Monopoly game, three of them already had the glue gone.

It's been a long time since I've had such a bad McDonald's 😳! Avoid 👍

The curly fries were leathery and cold. Burger sadly of mediocre quality. The service somehow works, but could be better. The atmosphere is old-fashioned and 'shabby', not very clean. Overall I can't recommend the restaurant.

3 valid Monopoly codes did not work. Lack of commitment and willingness to help from employees. The man at the checkout is very unsympathetic, mean and answers rudely while serving MC Drive and half ignoring me. He claims that Monopoly codes are only valid at certain times. That's not true ! I think that if you offer promotions and opportunities to win, you should give these winnings to your customers, help them with problems and find a way out of the situation if there is an error in your app.

The only disadvantage at the moment is the long waiting times at the checkout and MC Drive. Otherwise everything is ok

I don't think I've ever been to a worse McDonald's... tables all dirty, floor sticky and dirty and the toilets are an absolute disaster! I hardly dared to wash my hands, let alone touch the toilet handles. Regarding service: I came in, not a good day. Just a sticking out, wagging tongue from a gentleman who was on a video call. That was very unsavory... The two men who were standing behind the counter fled when they saw me and so I waited for a few minutes until someone finally came from behind. The Filet-o-Fish we ordered was also a disaster. I've never had such a terrible filet-o-fish! The edges are all already dried out (about 1cm all around). I don't even want to know how long it had been there... fries were ok. In short: Next time I'll get a sandwich from the gas station 🙈

Something is always missing. Additionally today at McDrive. The employees simply take off the Monopoly stickers. The Nuggets had their sticker peeled off. It's really a disgrace.

Particularly nice service, the older gentleman, thank you for your kindness!!!

Orders are NOT possible in the McDonald's APP!! Not even listed! MC Drive 6 minutes in front of the dark screen... At first I thought it was broken until someone said wait a minute... There was very little going on Food too greasy!!! The citizens are completely done! Otherwise just normal McD...

The waiting times are now unbearable at almost any time of the day. 10 to 15 minutes are not uncommon and then various components of the order are often used up and have to be fried again... It's a shame.

Definitely clean! Find it very comfortable here! Clean and has everything McD offers.

Employees were a bit unmotivated at the weekend. Otherwise everything was fine

The food was lukewarm or even cold. The Mc Crunchy the bread was dry and too much sauce to compensate for it. You could slap someone in the face with it. The service well the man spoke so fast it was almost incomprehensible, it smelled like urine inside, absolutely disgusting. A pungent smell. Tables were wet or even sticky. It's a one-time visit. If you want to get sick, this location is the place to be. Terrible.

A somewhat outdated little McDonald's. But very nice crew and clean

So if you feel the need to freeze while eating and also want to have that swimming pool feeling, you've come to the right place, the employees look very grim and don't seem to be interested. The packaging had stains and stuck. The fries were cold and flabby. NEVER AGAIN!

Unfortunately, knowledge of German is necessary for sales

Very bad McDonalds...several chances...all screwed up...now never again

Just cheeky at the counter, you wait for 10-15 minutes while there's hardly anything going on and then the food arrives after it's dried out (chicken burger) already flattened like a biscuit, not recommended

I wanted to go to the toilet and suddenly kake in the standing toilet was not recommended

Hamburgers aren't exactly something for gourmets, but they're fine at McDonald's every now and then when you're a little hungry

Stopped in for breakfast. The Temple of the Golden Arches opened its doors at 10 sharp, yes, exactly. The order went flawlessly and the desired item was quickly put on the tray. With this wall decoration nothing stands in the way of the slogan Make it Great again. And now for the fries. 😁😜✌️ Meal

Unfortunately it closed an hour before the announced opening times

The rest is a big and tasty McFlurry

One of the slowest “fast food restaurants” I have experienced… The employees aren't the friendliest either and instead of going to McDrive I would have taken the train to Rewe, bought some minced meat and rolls and fried my burger myself... I hope something changes in the store soon because they obviously haven't optimized the processes or the employees are untrained. The place needed a renovation again. The store almost counts as retro.

Totally unhygienic, the checkout area and the kitchen, in my opinion, have never been cleaned. Under the shelves on the floor there are all sorts of leftover food, just like the seating area, there is no place where the floor was clean, I don't even want to start

The cleanliness leaves a lot to be desired. This McDonald's is very far from hygienic. It's a shame because the food wasn't actually bad at all.

Where is Team Wallraff when you need them?

By far the unfriendly service in a long time. The McFlurry is only available in the original ice cream and the cup is only half filled. Overall, it's dirty here - the toilets are definitely not recommended.

Delicious McFlurry even if not all toppings were available. We had to wait a bit. The McDonald's is a little smaller. Unfortunately there are too few parking spaces.

For me, the restaurant type is definitely ok. I'm only there for a quick meal about every other place! Everything is ok.

We're standing in the parking lot of this McDonald's... And I'm probably getting hit... What's happening here is terrible! “Fast food”? Are you kidding me? Are you serious when you say that. You wait longer at the drive-thru than if you're pregnant! We also wanted to scan our coupons and had to drive up to do so. At first we were ignored by the staff after a few questions and then each coupon had to be scanned individually and paid off directly, which explains the long wait. In the end, the coupons apparently didn't work, which is why the employee sold the same thing twice... in the end the driver was very annoyed that she didn't even want a Mcflurry anymore.. 🙄🙄🙄

If I order three different menus... using three different codes and come home with three Big Mäc menus, I wonder whether the person at the drive-in counter was even present with his head. The service here is getting worse and worse

The burger didn't taste good at all. I'm not used to this from McDonald's. Was very disappointing

The order was somehow disorganized and the employees had a really unpleasant tone, almost annoyed.

I just wanted to order my food via the Mc Drive, but I had to wait over 5 minutes because no one answered. I then decided to go to the counter because I thought the device was broken. When I was with the employee at the counter, he asked me in a very cheeky and insulting manner, asking why I didn't wait at the voice box and why he didn't have to serve me anymore. Of course I don't allow myself to behave like that and told him not to speak to me in that tone and that it wouldn't be a problem to take my order now because no one answered my voicemail. He said I should talk to him again in that tone then we have a problem. Really first class staff. I've been coming to this McDonald's for 20 years and have never experienced such poor staff and food. The “ambience” is still the same as it was 20 years ago. I was there on July 3rd, 2024 around 2:30 p.m. In my opinion, this employee should be fired! I'm definitely not coming back!

If you're in the mood for food poisoning, you've come to the right place!

I liked that despite our instructions, onions were put into the burgers, extremely cold fries and stale drinks were served without a lid.

No coupons, no curly fries, no ordering terminals, no reception and no WiFi. Just no service

Food was fresh. Service is hard to understand, coupons never work and aren't that friendly.

Ordered McPlant Big Mac and got a Big Mac without anything (not even sauce) and only with meat patties...

Disgusting hole, these people haven't heard anything about order and cleanliness. I cannot understand how this is possible in Germany.

Total rip-off filth load, I wait 20 minutes for curly fries to eat. Drink was simply not delivered and MC Flury was only half full, preferably no star at all

Service staff missed or “forgot” a small fry. I didn't get any receipt either.

worst mc’donalds. The employees don't greet you and seem very annoyed. Every time I order veggie nuggets there, I either get completely dry, unchewable nuggets or nuggets made from real meat. I get a stomach ache every time I eat.

Drove through the MC drive and ordered a big tasty bacon! At home I opened the bag and there was a Big Mäc in it... Dude, you had a task at the counter and you couldn't handle even that Never again

I like eating burgers and thought to myself “try out the new Big Mac”. And for comparison, a cheeseburger. I don't understand why burgers are degraded to "food" when every chip shop now produces a comparable number of delicious burgers. McDonalds just doesn't make an effort. Huge advertising promises without corresponding implementation. I'd rather go to Burger King or another burger place. The employees can't do anything about it...

Were the only guests. Food was freshly made. Very old, the light in the bathroom didn't work.

Small McDonald's, unfortunately without self-service touchscreens.

Okay, equipment and interior very old and unrenovated. Longer waiting time

No Terminals yet and the staff works rather slowly. Also won't accept some vouchers from the App. But very friendly

Restaurant was very dirty... Food received the wrong order and then it was cold... (it was remade and then it was warm)

Local restaurants are cleaner and more affordable. I don't recommend it

No reward or coupon redemption possible

Points don't work Online ordering is not possible Too bad

I always eat the Royal TS as a menu. The burger is delicious and the fries are crispy. Staff friendly and the store clean.

Old and run down. No ordering tablets.

Is one of the original McDonalds. Everything is totally ok - it's like everything is a bit like a childhood memory when you sit in there.

Very dirty toilets, paper empty, very narrow. No terminals and no way to redeem my points. Unfriendly staff. I fled straight away without ordering anything. Very bad McDonalds experience!

The worst McDonald ever This is now the third time in a row that I have had to complain about my order. The Big Rösti and Big Tasty were a bit dry, probably under the warming plate for too long. Fries cold. I pay a lot of money for that It would be interesting if Team Walraff uncovered something. Disaster of the store. Normally no stars

It turned out that we were here three times in a row. And EVERY time something was missing from the order. I advise you to check the things you receive carefully! Apparently people are a bit uncoordinated here in the branch. Even though we were the only ones in the restaurant and there wasn't a long line outside at the drive in, we really had to wait a relatively long time. If something is still missing... well... The employees didn't seem particularly open-minded or motivated. You can actually sit outside. There are no order counters. Update: Our orders were complete. Once a pot of sauce wasn't enough - but you don't turn around on the highway because of something like that... You are the only customer in the store and there is no one in front of the drive-thru - but small orders like a Happy Meal and a milkshake still take a relatively long time. You had to wait just to be able to order. But if you have time and go in, everything is fine. There was lettuce lying around everywhere outside - but that doesn't really bother me in the winter, it just doesn't make a good impression.

gute lage is aber mc qualität also so lala

Essen, wie erwartet... Aber man muss es ja alle Jahre wieder probieren. Ambiente gibt es nicht und der Service, wenn man davon überhaupt reden kann, wird immer schlechter. Bereits die Essensbestellung gestaltete sich schwierig, da der Mitarbeiter nicht verstand oder verstehen wollte. Das gleiche Spiel war der Nachbestellung... Unterirdisch!!!

Empfehlung auch wenn es immer schmeckt bei MC Donalds in Amsterdam. Empfehle ich stattdessen die Örtlich umliegenden Reseraunts.

Kann zum Essen selbst nichts sagen, da der McDonald's bereits kurz nach Mitternacht geschlossen war, obwohl auf Google steht, er habe bis 1 Uhr nachts auf. Es gehört im Jahr 2023 zu einem Business dazu, auf Google Maps die Öffnungszeiten aktuell zu halten, insbesondere, wenn man vorgeblich zu Zeiten geöffnet hat, an denen Leute kommen, die sich darauf verlassen können müssen, noch sehr spät etwas zu essen zu kriegen. Zwei Sterne deshalb, weil mir dadurch, dass der Laden bereits geschlossen war, offenbar schlechtes Essen erspart geblieben ist, jedenfalls den vielen anderen negativen Rezensionen nach.

yummy, small but yummy, would appreciate self order

Idk why everyone is dunking on this mcdonalds. It’s not gourmet food people…it’s totally fine for a mcdonalds.

Drive In abends nach 22:00, vollkommen okay und nettes Personal 👍

Etwas älterer McDonald's. Bietet oft nicht alle specials an. Burger sehr unterdurchschnittlich und fettig. Pommes labrig und nicht lecker. Einzig gute sind die späten Öffnungszeiten und der Lieferservice, zumindest wenn man kalte Burger mag. Benötigt dringends eine komplette Renovierung.