McDonald's in Karlsruhe

Das war bisher der schlechteste McDonald’s, indem ich jemals war. Es gab leider keine Smart Boards, um selber zu bestellen d.h man muss beim Personal bestellen und wenn das Personal einen nicht versteht, ist das katastrophal. Zum Teil wurden mir Sachen gegeben, die ich eigentlich gar nicht haben wollte und es wurden paar Sachen vergessen und meine Bestellung war über 60 €. Das ist ein no go und sollte nicht passieren. Dazu waren die auch noch unfreundlich meiner Meinung nach. Also es müssen unbedingt Smartboard eingebaut werden, weil so kann das nicht mehr weiter gehen.

War gestern da: Falsches Getränk bekommen, falsche Beilage und komische Soßen in den Bürgern. An dem Tag hat denen wohl alles gefehlt - kann auch mal passieren. Aber den Kunden dann ohne Vorwarnung im McDrive wegfahren lassen ist jetzt nicht so die feine Art.

Der schlimmste McDonalds vermutlich in ganz Deutschland. Haben gar kein Stern verdient. Kann mir keinen schlechteren vorstellen. Mitarbeiter unterirdisch unfreundlich, das Chaos in dieser Filiale ist nicht zu übersehen. Man muss ewigkeiten auf die Bestellung warten. Ein Mitarbeiter saß draußen und hat gefühlt eine Stunde Pause gemacht und fröhlich vor sich rumgequalmt. Während die Schlange am mcdrive immer länger wurden. Alle Mitarbeiter machen ein Gesicht das man schon fast kein Hunger mehr hat.Bitte stellt anderes Personal dort ein die wenigstens einigermaßen deutsch reden und verstehen können. Es ist eine Zumutung dort zu bestellen, ebenfalls sind die Tische ekelhaft dreckig. Organisation kennen die dort nicht. Wer die Filiale dort leitet, hat null Ahnung. Filialleiter sollte mit dem ganzem Personal mit ausgetauscht werden.

Ich hab am Mcdrive 9 Cheeseburger und eine 9er Nuggets bestellt. Zum bezahlen mit der Karte musste ich mich abschnallen und komplett aus der Türe lehnen um an das Kartenlesegerät zu kommen anstatt es mir entgegen zu heben. Danke für den Service. Außerdem waren nur 8 Cheeseburger in der Tüte merkt man aber nur wenn man gleich nachzählt oder so wie wir mit dem Auto 10km weiter sind.Auch Danke hierfür.

Schlechter MCs. Wir waren dort schoneinmal essen die Burger schmecken nach nichts, wir wollten danach nochmal hin weil wir dachten das es vielleicht nur einmal so wäre. Wieder dasselbe, big Mac hat nach nichts geschmeckt, Pommes total eklig. Und seitdem Übelkeit und Magenschmerzen. Definitiv keine Empfehlung wert.

Ich habe ein Birger Menü bestellt und habe im Endeffekt zwei bekommen die ich auch zahlen musste. Ich habe mehrfach wiederholt ein small Menü und trotzdem zwei bekommen. Nach dem ich beim bezahlen gefragte habe ob man das nicht änder könnte reagierte die kassieren unfreundlich! Meiner Meinung nach kein guter McDonalds würde ihn nicht weiter empfehlen!!!

Kleiner McDonalds ohne Terminals und Bedienung. Aber es werden App-Gutscheine angenommen und das Personal ist sehr freundlich. Man muss etwas flexibel sein, weil nicht alles vorrätig ist, aber die Qualität ist gewohnt gut beim Essen. Spielmöglichkeiten für Kinder draußen vorhanden, aber der Außenbeleuchtung grenzt direkt an eine viel befahrene Straße.

Absoluter Alptraum. Keine App Bestellung, unfreundliches personal dass einen dann anmeckert, dafür, dass man ja wissen müsse das es hier keine Bestellungen gäbe. Danke, ich bin nicht der Imbiss; dann lasst euch doch aus der App nehmen oder bekommt das Franchise unter Kontrolle. Systemgastronomie ist eigentlich idiotensicher.

KAUFT NICHT! Ich wollte einen Grimace Shake, habe aber einen Vanille-Shake bekommen. Danach wurde ich noch angeschnauzt. Kann ich nicht empfehlen.

Essen eigentlich immer kalt, Brötchen alt und schon teilweise hart. Wartezeit lange, seit bestimmt 2000 nichtmehr renoviert, irgendwie cool, erinnert an meine Kindheit ☠️😅 alles runtergekommen und auch nicht gerade sauber. Keine disyplays zum bestellen. Kann man echt nur hin, wenn man nachts noch unter hat und sonst nichts auf ist. Sollte man sich aber zweimal überlegen

Sehr schlechtes Mc Donals! Personal sehr unhöflich! Schlechtes Essen! Unhygienisch!

Schon etwas in die Jahre gekommen, aber einigermaßen sauber. Essen ok

Katastrophe. Ewig am Autoschalter gewartet. Personal extrem langsam. Gewünschtes Produkt gibt es nicht.

wie kann der laden noch stehen?

Pommes sehr weich und halb fertig

Dieser McDonalds ist eine Rufschädigung für die gesamte Kette! Der schlechteste McDonalds in dem ich jemals war. Unfreundliche Bedienung, keine Bestellmöglichkeit an Terminals lediglich an einer Kasse. Personal kann kaum bis gar kein Deutsch. Der Kassenbeleg wird erst auf Nachfrage mit einem blöden Blick ausgehändigt. Den Laden sollte man schließen. Komme auf jeden Fall nicht mehr wieder, lieber Hunger ich.

Sind komplett überfordert die Leute dort, andauernd fehlt etwas. Nicht zu empfehlen

Personal extrem unfreundlich und der Service ist sehr langsam. Die Freisprechanlage funktioniert nur teilweise. Wartezeit im Drive in 30 Minuten ohne Schlange.

Hier dauert alles etwas länger...viel länger....

Sehr enttäuschender Besuch bei McDonald’s in Neureut. Der Laden war insgesamt sehr ungepflegt: dreckiger Boden, schmutzige Theke und wenig einladende Atmosphäre. Mein Essen war ebenfalls eine Katastrophe – der Burger war kalt, das Brötchen hart und das Fleisch trocken. Geschmacklich wirklich schlecht. Besonders irritierend war, dass in der Küche offenbar kein richtiges Küchenpersonal gearbeitet hat. Ein Mann in Bauarbeiterjacke und verdreckter Schürze, bereitete das Essen ohne Handschuhe zu. Absolut unhygienisch und widerlich!!! Als ich meinen Burger ausgepackt habe, fehlte tatsächlich die Hälfte – das obere Brötchen. Die Verpackung war zudem komplett durchgeweicht, versifft und sehr unappetitlich. Als ich das reklamiert habe, wurde der Burger scheinbar einfach nur umgepackt und ein Brötchen dazugelegt. Als „Entschuldigung“ bekam ich einen alten, kalten Cheeseburger dazu. Zudem war die Kommunikation die reinste Katastrophe. Kann nur davon abraten und war hier das letzte Mal.

Wir haben 2 Burger und plantbased Chicken Nuggets bestellt. Im Burger war ein langes Haar und statt den plantbased Nuggets haben wir normale Nuggets bekommen obwohl wir es mehrmals explizit gesagt hatten.

War heute 20:45 im Lokal So schlecht habe ich noch nie bei Mc Donald gegessen Cheeseburger eckig Käse schön festgetrocknet ranzig , Pommes nicht durch frittiert Lokal schmutzig obwohl leer war Tische Boden klebrig Theke verdreckt wo essensausgabe gemacht wird Abstellewagen überhäuft von Müll getadelt selbst bei der Becher abstellung voll mit Tabletts

Essen ist gut aber die mitarbeiter meistens eine katastrophe

Furchtbar unfreundliches Personal. Ignoriert Kunden und unterhält sich lieber in der Landessprache mit den Kollegen. Zudem ist es dort gefühlt eiskalt, ohne Jacke kaum auszuhalten im Winter.

No front, aber schlechtester Megges in KA...

Bestellung geht nur an einer Kasse. Leider konnten die Bedienung und ich uns nicht auf eine gemeinsame Sprache zur Bestellung einigen, was den gesamten Bestellvorgang unnötig verkomplizierte. Kartenzahlung war möglich, Kassenbon nicht. Typisch für ein Fastfoodrestaurant habe ich knapp 20 Minuten auf meine, nicht ganz so üppige, Bestellung warten dürfen. Während ich auf mein Essen gewartet habe, konnte ich beobachten wie dem Reinigungspersonal immer wieder gezeigt werden musste, was geputzt werden muss. Nach einigen erfolglosen Versuchen, war diese Aufgabe wohl als gescheitert erklärt worden. Mein Essen passte ein wenig zum Ambiente: Lieblos auf einem nicht ganz so sauberen Tablett gereicht. Alle Speisen waren kalt, sehr kalt. Aber dies musste wohl so sein, da es charakterlich zum Raum passte. Es war nicht möglich die Jacke auszuziehen ohne eine mittlere Lungenentzündung zu riskieren. Hier scheint das Konzept Heizung sich genauso wenig durchzusetzen wie Freundlichkeit und service.

Für zwischendurch ganz brauchbar, nur beim Drive In dauerts als ewig. Pluspunkte gibts dafür das man sich Getränke immer wieder nachfüllen kann Update 2026 Getränke nicht mehr nachfüllbar. Wäre aber weniger tragisch. Schlimmer ist das man App Coupons nicht in einer Bestellung kombinieren kann so wie bei fast jedem McDonald's. Ultra nervig dann drei einzelne Bestellungen zu machen. Da könnte man mal ein Upgrade machen in dieser Filiale

Zum dritten Mal habe ich hier bestellt und es war wieder alles falsch und kalt. Den Mccrispy habe ich ohne Senfsauce bestellt, kam aber mit. Habe extra eine sweet chilli sauce bestellt- es kam aber eine spicy Sriracha sauce, anstatt mayo kam ketchup und anstatt ein Himbeer white chocolate cookie kam der Chocolate Cookie. Ich weiß nicht wer da nicht lesen kann aber scheinbar ist Bestellung ablesen ein Problem dort.

Noch nie so ein schlechtes mc Donalds gesehen! Beim reinkommen übler Geruch, nicht normaler Fast Food-Geruch, sondern wirklich eklig. Kein Display zu bestellen, Mitarbeiterin redet extrem leise und undeutlich, kaum zu verstehen. Dann hatten sie kein Cola Zero da, kein McMuffin, ja was habt ihr denn überhaupt? Kommunikation war sehr schwierig, daher sind wir hungrig gegangen und haben woanders gegessen. Sehr kalt, Mitarbeiterin steht in ihren privatem Wintermantel hinter der Theke, was absolut nicht den Hygiene-Vorschriften entspricht. Hier muss sich erstmal einiges ändern, bevor wir hier essen werden.

Mit 36 Jahre übergebe ich mich zum ersten Mal nach einem Essen !!! Heute der 02.01.26 um ca 22.45 nutze ich den Servic Mc Drive es war nichts los der Laden war leer mein Essen war in nicht mal 2 Minuten fertig royal ts das Brot war hart,die Pommes und Käse Bällchen waren Eis kalt und nach dem Mc Drive habe ich sie unmittelbar danach auf dem Parkplatz gegessen ich musste mich sofort übergeben ich wünsche mir von Herzen das dieser Laden hoffentlich bald schließt ich will garnicht Wiesen wie die Hygiene ist

Leider der schlechteste McDonald’s in der ganzen Region. Runtergekommen und ungemütlich. Hier stimmt leider garnichts.

Wie in den meisten MC Donalds nichts besonderes und die Bedingungen tippen einfach was ein und sagen keine Änderung mehr möglich dazu noch unfreundlich und total überfordert. Ein Lächeln hat noch nie wem geschadet

Essen war in Ordnung jedoch Sterne Abzug für unsaubere Tische, Boden unsauber, Toilette könnte auch gepflegter sein & es ist einfach nur extrem kalt drinnen im Speiseraum. Werden Heizkosten gespart? Pommes gehen fast in den unzubereiteten Ursprung zurück ..

Toiletten abnormal Dreckig. Angestellte Privatklamotten an und total unfreundlich. Burgerbrötchen steinhart bekommen nicht essbar.Nach Reklamation noch angepumpt worden. Die Nuggets schmeckten wie vom Vortag. Mit Abstand der schlechteste McDonalds in und im Landkreis Karlsruhe.Der gehört eigentlich geschlossen.Boden im gesamten McDonalds dreckig und klebrig. WKD war schon sehr lange nicht mehr vor Ort.Eine Zumutung für die Leute die dort E ssen gehen. Einmal und nie mehr wieder!!

Alles ist schlecht, alles ist kalt, das Café ist kalt und im Allgemeinen ist alles schlecht!

Unfortunately, I can only come to one conclusion about this McDonald's... Rude and some incompetent, especially the management.

No ordering terminals; the branch seems to have been forgotten by the company. Terrible.

The shop is poorly heated. The ice cream doesn't melt. The service is a disaster! The staff's German is terrible. They forget items when you order. The food is better at other branches! I wouldn't recommend this shop! Go to Mühlburg instead. It's much better. P.S. There are no self-service kiosks here.

I'm disappointed by this place every single time. The staff seem to have no command of German and are incapable of fulfilling a simple order correctly. I had to emphasize countless times that I wanted a cheeseburger and a vanilla shake. Despite this, I received an ice-cold burger—even though there was no one else in the restaurant—and instead of the vanilla shake I ordered, I was given a strawberry shake. This is simply unprofessional and absolutely unacceptable. Very disappointing.

One of the worst establishments

Shit, they said they were open at 1am, that was a lie, the drive-thru was closed at 11:55pm.

The staff taking the order couldn't speak German -> grade 6. The order was misunderstood. The employee refused to correct it. The panel at the drive-thru wasn't working, so you couldn't correct what the employee didn't understand; he just kept saying "yes, yes." The employee didn't even know his own product names. I received the wrong items several times, always at this branch! I never received a receipt; it couldn't be worse. Stay away from this branch! I'll never come back.

A disastrous situation. Unfriendly staff, sticky floor, food looks like it's been dropped and then stepped on again. The McDonald's app doesn't work. They keep receipts so you can't check what you ordered. It seems like they only clean it every few years; I don't even want to see the kitchen... Food has been sitting in the warming tray for half an hour and they haven't thrown it away.

An extremely unfriendly woman refused to give me three ice cubes after I begged her. So I bought a drink to get some ice cubes, but there were very few in it, and I asked her to put in more. She made a scene and didn't give me any.

Worst McDonald's. Super unfriendly staff, dirty, and super loud.

Here's what I ate: Big Tasty Bacon Chili Cheese on the menu with fries and a Coke. Despite the name, the burger was neither big nor particularly tasty. The fries may have been touched by the frying oil once, but by the time we got to the table they were cold, soggy, and a complete disappointment. The Coke had a strange aftertaste, perhaps caused by the self-dissolving cup it was "served" in. Order screens were apparently too expensive for this franchise; instead, you get to chat with the grumpy and unmotivated staff. Fine. I definitely won't be going back here.

First impression: the entire floor was badly smeared and stickier than wallpaper paste. Very few customers and two cash registers manned. Unfortunately, it was still a long wait. Finally, it was my turn... tablets out. The paper for the tray was therefore placed on the equally dirty counter. The napkins were right next to it. It was actually time to leave. But what can't you handle... Ordered a burger at the Munue. Unfortunately, my order was constantly interrupted by questions, very rude. Then I ordered a menu with a coffee specialty instead of a soft drink. Then I was told it wasn't possible. Despite pointing out the notice on the board above the employee, a very resolute and unfriendly denial. Only the shift manager could then clarify the matter. Not a word of apology. Unfortunately, the Big Tasty Bacon wasn't fresh, and I didn't feel like dealing with any more rudeness. Definitely a no-go for me and my companion, and a reason not to come back here again. The men's restroom was broken, and the disabled restroom was designated as an alternative. Unfortunately, it was already close to technical collapse and far beyond its hygienic standards.

Worst McDonald's ever! When you walk in, you're practically stuck to the floor. Plenty of free tables, but all of them, absolutely all of them, are dirty from the previous diners. I've never had fries this bad; they were absolutely cold. I ordered a small meal but then received and paid for a regular one. I immediately turned around when I got to the restrooms; they were terribly dirty.

Shabby bunch of employees, trash everywhere. They laugh at you when you order a Coke and wait longer for your food because they still have to catch the pigs and chickens. But I never got the Coke.

Shit on these poppies, refill the toilet paper in the toilet

Hello ladies and gentlemen, I ordered a mc flirte this evening at 10 p.m. I didn't get any sauce. I asked if I could get any more and the intern doesn't speak proper German, doesn't know how the cash register works and the employees here are just very unfriendly.

The food was freshly prepared, so it took a while. You had to pick it up at the counter. Unfortunately, the restaurant is past its prime and could use a renovation. Card payment was only possible at one cash register. Additionally, the staff was barely responsive that afternoon, so you had to ask your questions five times, which was quite frustrating.

Stuck on the floor... no one cares about the customer, minutes of waiting, no response

My colleague and I went there to get something to eat for our night shift. The service was very unfriendly, and I was even alone in the front. The food took forever to prepare, and then some of it was cold. It's a shame, really. On top of that, inappropriate comments were made, and customers were spoken to rudely.

When ordering, you should definitely point out that the burgers shouldn't have been sitting in the display for too long. Otherwise, the bread is very crispy. Which is what I've been doing lately, since I don't always feel like driving to Mühlburg.

Everything was great for me. I had two cheeseburgers for lunch.

Unfortunately, it's an older McDonald's; you can't collect points or redeem rewards, the food is often cold, and the employees are unfriendly and never really understand you.

I was at this location about a year ago, and hardly anything has changed. I wanted to try the Iced Matcha, the Grimace Shake, and other options with a friend due to the current "Around the World with McDonald's" promotion (July 17, 2025 - September 30, 2025). Since this location isn't listed in the official McDonald's app, we weren't able to check what's on offer. They didn't offer the Iced Matcha Latte and the Grimace Shake, so we ordered the cheeseburger-flavored MC Shaker Fries. The employee took our order for the MC Shaker Fries and a cheeseburger instead, which we were fortunately able to correct in time. We asked about the Samurai Burger and menu options for the MC Shaker Fries. He couldn't provide us with any information about the menu options and didn't know the Samurai Burger either. The food was delicious, but it's a shame that you can't find anything about the location in the app at the moment. A year ago, a friend and I ordered the MC plant nuggets, which were very good and tasted significantly better than the meat ones. My boyfriend wanted an Iced Coffee Shake Chocolate without ice cubes, which annoyed the employee, who then handed us our orders in a bad mood. The friendliness is still not optimal, although I understand that, as the job is probably very stressful.

I'm sitting here, September 19, 2025 At 10:40 PM. I literally once ordered the M with jalapenos, if possible, and a cheeseburger (there's no visible order summary display). I paid the outstanding amount, and the price was odd. I then tore off the receipt myself (from a roll of at least 20 receipts). It said, "The M, fries, cheeseburger." I immediately complained and politely said I didn't want fries, I wanted jalapenos, no fries. The employee claimed I ordered them and had to take them. It was paid for. Canceling is NOT possible. There's no plausible answer to the question "why?". I should take the fries. There's no refund. I didn't want fries or money back. I just wanted... fried jalapenos. I have to get something else. The burger was relatively fresh, but the bun unfortunately completely fell apart. The entire restaurant is completely filthy. I actually wonder when it was last cleaned. Good job for Team Wallraff. Was Last time there. Typical branch that shows how McDonald's shouldn't work: no coupons, no codes, incompetent, unpleasant staff.

Best McDonalds Karlsruhe good old school design is also still old McDonald's and in all McDonald's I have ever been to, I think it tastes best there, I can recommend it

Only drive-thru experience so far: Food takes forever, even for the simplest orders (like "two cheeseburgers"), and even taking the order is difficult because the employees either don't speak German well or the microphone/speaker system is completely inadequate.

I've been there twice now, and despite the lack of customers, it took a really, really long time. I'd rather go somewhere else now.

Disgusting. Worst burger of my life.

You can't redeem points, and there are no terminals. Even redeeming regular coupons is so exhausting there.

We were hungry at midnight. Considering how late it was, we had to wait 20 minutes for our food. Admittedly, there were two people in front of us and not many employees. Nevertheless, the cashier was very friendly and helpful, and the food was delicious.

Old-fashioned, takes a long time, unfriendly staff

This has to be one of the worst McDonald's I've ever been to. It's like they've forgotten about this place. It's filthy inside, the staff is grumpy and can't remember orders. The fries are slow, so everything gets cold. White fries. The nuggets were okay, so there's not much that can go wrong there. I also ordered 4 McFluffy, and that was a complete disappointment. Ice cream in a cup that's practically already melted, with sauce and 10 Smarties. That's it. No Fluffy... The worst part is, my wife will never go to McDonald's again...

Good location. One of the employees is such a G. But unfortunately, you can't perform many actions there with the app.

Subterranean. Didn't even get around to ordering.

This McDonald's branch is by far the worst in the Karlsruhe area. - The food is always bad, the meat doesn't melt, the cheese isn't melted, really. The employees at the checkout—I don't really want to blame them, they probably can't even do anything about it, but they don't understand you and they constantly do something wrong or not at all. Even the food on site has to be checked over and over again because there's always something missing. The staff here needs to be addressed quickly because the cleanliness also leaves a lot to be desired.

Useful yes, but the atmosphere is not good with kids

Standard restaurant of the chain. You can always stop by for a snack with the kids.

The microphone is right next to the children's playground—how can you order clearly? Coupons aren't accepted—so don't advertise if your employees are incompetent! Completely overworked staff who can't process orders correctly... What's the point?

I don't normally write reviews, but I had to do it for this store. We stood in the car queue for 20 minutes (3 cars ahead of us). We had ordered 3 hamburgers, 2 cheeseburgers, and 1 large fries. When we started eating, the burgers were lukewarm, and the fries were even worse (raw and completely pale). I went into the store and said I'd like a new fries (and asked, "Would you eat that?") In retrospect, I should have let the person who handed them out eat them in front of me. The woman at the cash register didn't even really acknowledge me, I felt like she could have said, "Wait a minute, it's full, I'll give you a new one." After 3 minutes, I slammed it onto a wall bracket on the counter to the left and left the store. My mistake was, I should have read the reviews. McDonald's isn't what it used to be; you really have to pick the stores beforehand. Sad.

We were just there at 2:40 p.m. It was very busy, so we drove through. We had three hamburgers, two cheeseburgers, and a large portion of fries. The fries were still raw and the cheeseburger was missing ketchup. We then went into the branch to complain. We were just ignored!!!!! We weren't even offered a new portion of fries. We were so angry and disappointed with the behavior of the employees that we left the food at the checkout and left!!!!! We won't be visiting this branch again.

Unfortunately, it was disastrous – ordering was difficult – it felt like a new employee (it would have been nice if someone had trained them) and it took forever at the checkout – the same goes for orders – half was there and the other half came little by little – until the first half was cold. My daughter ordered a wrap – and after asking three times, it only arrived after everyone had finished eating. The fries were very potato-like and not crispy – there was too much honey and mustard sauce in the wrap. Things just aren't going well. What a shame.

Disturbing voice tone at taking order... east European worker.. neither can speak german or English . If they don't understand someone they get angry..Behaviour is remarkable rough and tough. They don't care. Lucky persons get Hospitality here.. Located in neighbourhood. Visit often because there is no Imbiss around here....

Such a bummer. I was just there, ordered a Happy Meal, cheeseburger, chicken burger, and fries at the MC Drive-In. When I got home, I noticed the fries were missing. I tried calling, but no one answered. I was overwhelmed with packing six things, and my approximately €3.40 was gone too!

I went to McDonald's in Karlsruhe. I drove to the branch at midnight. The branch is open until 1 a.m. I ordered at the drive-thru. The order was complicated. A new employee took it. He didn't seem to know exactly how to do it. But that wasn't the main problem. I received the bag with the food. Everything was complete – nothing was missing. But the food was completely cold. The Chicken McNuggets were really cold. They weren't crispy anymore either. I ordered two burgers. The bun was hard and dry. It was probably very old and had been sitting around for a long time. The Filet-O-Fish bun wasn't soft, like it should have been. It tasted like it was 5-6 hours old. They just gave it to me. I find that unbelievable.

After a long absence, we visited the McDonald's restaurant in Neureut again today. Each of us chose a menu item. Unfortunately, the cashier seemed unsympathetic. We ordered the new Chicken Big Mac, but it didn't live up to the expectations of a classic Big Mac. The burger bun was hard and didn't seem fresh, and the sauces were also of poor quality. Overall, the experience was disappointing, and I wouldn't recommend a return visit. Furthermore, the restrooms were unsanitary.

Where should we begin? A relatively "difficult" branch. It's clean, but that's basically the case with all Bredberg branches. The screen in the drive-thru, which allowed you to see what the clerk had taken, hasn't worked for what feels like 10 years. Nobody cares. A screen to check the order entry is absolutely necessary, as there are almost never any native speakers among the employees. It's almost always broken German, you don't get well understood, and vice versa, they don't understand them very well. Recently, I placed a simple order in a restaurant, and suddenly, 3 different employees, one after the other or independently of each other, took care of my order, and all three asked me whether I wanted to eat in or take it out. Two of the three didn't really do anything, but just asked and then moved on to something else. When you give a voucher number to the cashier, they first pull out the voucher sheet, and then you have to point to the voucher with your hand, like in a hidden object book. In some cases, the food sits on the display too long, resulting in it drying out. In the past, I've had situations where two out of three orders (from the Drive-Thru) within a week were incorrect! Something was missing, something was wrong, or something else was always wrong. Everything there is incredibly exhausting... I miss the good old days of McDonald's.

I've ordered from this McDonald's twice in the last few days via Liferando, and both times I received chicken nuggets instead of the vegetarian ones I ordered. It can't really be that difficult to avoid making a mistake when ordering two items. Anyone reading this should avoid this branch.

Unfortunately, no receipt, no serving, no toilet paper, dirty floor, cold fries, they were people and there were only 6 people in all the guests, and I still waited 45 minutes. 😡 never again, never

We got something to go from McDonald's today. What we unpacked at home was a disgrace! The fries were almost raw, and the Big Tasty didn't look like a Big Tasty. The highlight was the cheeseburger...it consisted of a bun, meat, and cheese...the pickle, onions, and sauces were apparently simply forgotten. This was the last time we visited this McDonald's...we'd rather drive a bit to the next McDonald's and get the burgers and fries we're used to.

Unfortunately, no negative points possible; I've rarely seen such a filthy branch. Simply disgusting; even the tray was still greasy from the previous customer.

The young woman working there gave us regular nuggets instead of plant-based ones and then rudely yelled at us, saying we were lying and wouldn't exchange the order. After a five-minute discussion, a friendly employee gave us new ones.

May 26, 2025... 5:00 PM.... Now... A minute ago. The store is empty. The employees would rather chat than ask at the counter what the customer wants.... I've had enough. Never again at this McDonald's.... store.... Fast food at its finest... As so often, the fries were soggy. It's a disgrace to keep pointing out how bad the fries are. It annoys me to the extreme. I want hot, fresh fries, not those lukewarm fries that are constantly being kept. I pay a relatively high price for food at McDonald's, and in return, I expect freshly prepared "food." If customers were allowed to pay based on real value for money, that would be a genuine and honest innovation at McDonald's. The staff at this branch are currently very friendly and helpful. Unfortunately, the drink cups are also becoming increasingly unstable. When can I finally say something really good about this fast food chain?

Not the first time we got the wrong food or drink

We were at the restaurant on May 30, 2026, around 6:30 p.m. While I was waiting for my order and the receipt, other employees came in. They high-fived other colleagues and immediately started processing orders without washing their hands or observing any other hygiene regulations. While we were waiting, the server desperately tried to open the receipt printer with scissors, which had apparently not been working for some time. He said he had written an email about it yesterday, but the printer still wasn't working. The marks from the attempts to open it also seemed to be older. In any case, he couldn't get the printer open, so there was no receipt, and luckily he didn't injure himself in the process. The fries were only slightly warm, more like cold; the new Big Tasty® Bacon BBQ had no BBQ flavor and tasted slightly burnt, and was quite hard and lukewarm to the bite. The bun fell apart at the first bite, and I had the salad in my hand. There was a lid for the Coke, but a straw that came with it, which I was told was only for milkshakes. This was my first visit to this chain in about eight years. I think I'll give myself plenty of time before my next visit. Maybe if there's nothing else I can do, I'll go to McDonald's again. The tray return lines were beyond overflowing; we could only carefully slide our trays somewhere between them with difficulty. The entrance door slammed shut with a loud bang every time it was opened. A restaurant where you feel comfortable, enjoy sitting there, and can enjoy your food is something else in my opinion. In retrospect, I'm glad I haven't been to this chain for a while.

Guys, if you want to bring this company down, then keep doing what you're doing!! What I just got here is absolutely outrageous... I threw it out the window at the first opportunity.

Almost every time something is missing and no one at the drive-in speaks German either.

Top-notch service: the line was processed quickly, and the wings were brought to the table (don't forget it). - Burgers (even the special order) - Nuggets and wings The fries were bad. If my white skin is darker, there's something wrong with the time or the temperature of the fryer. It was like this about 2-3 weeks ago. The "fire alarm" sound every 2 minutes was negative. I know this is regulated by MC, but the volume could definitely be adjusted.

McFlurry's Sour Dragon Tongues is empty again. Bad.

Yeah, it's a McD, but the McD can also become an M.C.... Shakes like paintings, sweet and perfect. The dip hits the nugget – a direct connection. Cali Smoke in mind, McD in sight. After the hit comes the hit – menu number four.

Apparently, the owners changed some time ago. Since then, the service has been extremely poor. The McFlurry seems to always be sold out, if you can believe it. The employees don't seem to be interested in it. It's a very bad image not only for this branch, but for McDonald's in general.

Unfortunately, it was extremely dirty. Floor, tables, and restrooms. The food was okay. However, if you're careful not to touch anything while eating, the food doesn't taste very good. Disgusting! Guaranteed to give you cold sores!

Worst McDonald's in Karlsruhe. Very bad service here. You always have to look in the bag to make sure everything is correct. Also absolutely unfriendly. Update today after a long time. Tested again and it got even worse .

The worst McDonald’s in the Karlsruhe area. Food is bad. Service is bad. I think it should close

As you know from McDonald's. But what stands out here is that it's still old-fashioned without the self-service panels etc. I thought it was cool.

Actually, it could be such a good McDonald's if everything worked there. You haven't been able to redeem points from the Mecces app for 3 years, the store is old and has no machines that every Mc has these days and the best thing is yet to come. You have to redeem all the coupons individually, which means you first have to redeem a coupon then pay because 2 at the same time doesn't work with them and then take the next coupon and redeem it again and then pay and now they do it with a family of 5. Have fun just put the money in take your hand and redo and renovate everything and then the shop will be great