McDonald's in Kassel

The location invites you to linger. The seating areas are suitable for a coffee ☕️ or by the window panes to spend time there with a larger group.

The unfriendly employee at MCdrive expects you to know the entire mcces range by heart. To put it very offensively, I ask myself the question: Do I look like I'm a customer here every day?! I was definitely offended, thank you for that!

I was just there recently and there was such an unfriendly employee. They just handed me a bag without saying a single word. I said a friendly hello and some more and wished me a nice day. I didn't even get a reply to that. Unbelievable. I ordered the same thing today from the McDrive. Instead of getting my fries for almost €10, which is already way overpriced these days, the bag contained a packet of nine nuggets and two mayo sauces. I had to drive all the way there to exchange it because I couldn't search through the bag in the queue because people were already pushing in behind me. When I tried to exchange it, they reacted really annoyed and the employees are always very unmotivated and unfriendly anyway. It has happened a few times that you get completely different orders or something is forgotten. On top of that, the food is almost always cold and just tastes like pure oil from frying. When you eat there, it simply reeks of feces from the dirty toilets. You really shouldn't be surprised if you catch something there at some point. Next time, I'd rather drive further to Lohfelden or Göttingen, but definitely not there again. This place has messed things up too badly once. It doesn't even deserve a star.

Received the wrong order again.

Order was incomplete, be sure to check again! People can't seem to get into the store.

As usual good quality, fair price, parking options. More and more automated ordering and service.

Breakfast before the flight on vacation

Yesterday I was here again for a long time. The order was placed quickly and the store was full. The fact that no one speaks German here is something we've gotten used to by now. But my god the quality has gone down. First of all, shortly after placing my order, I noticed an unpleasant smell coming from the kitchen area. But I couldn't figure out what it was. I then sat very far back. The food was brought later and a burger was missing, which I grabbed at the counter. So nothing of everything we ordered tasted good except the packaged sauces. I don't understand how you can make fries taste so weird. The burger actually had no flavor at all other than sauce and the cola was completely non-carbonated. Please sell Coke in bottles, like in every other country in the world. So this is where I was for the last time.

Dear ladies and gentlemen, With joyful anticipation we took a long and arduous journey to taste the highly praised dishes of this establishment. But oh, what a bitter blow to our spirit! The vaunted ice cream machine – a miraculous contraption of modern times – was out of service! Our disappointment knows no bounds. What's the point of dining in a modern restaurant if you're denied a well-deserved frozen treat? If only we had been warned in the carriage, we would have saved ourselves the trouble! Rest assured, we will avoid this place from now on and seek our happiness elsewhere. May posterity be warned! Sincerely, A cheated guest

I recently picked up an order through the drive thru. It contained two cokes, and upon my request I received the drinks in the cardboard holder. Drove for two minutes, when I got home, I lifted the drinks and the cola fell away, the holder was broken. Spilled all the cola. There is no response to complaints and no response from the branch manager. I'm writing the review here, maybe I'll get some professional feedback here! Good customer service. One star is even too many!

I rarely have a jieper about the junk, recently: Uuuh in the delivery area, ordered something! Let's see if they can do it better than their nearby competitors. The burgers were slapped together carelessly, as usual, and were reminiscent of the temperature of the ones we occasionally picked up there. The fries were absolute crap! Soft and cold! On the one hand, it may be due to the double packaging: special bag + warming box or the moment that the supplier delivered something else beforehand. Well, costs have to be optimized. Sorry, only works on the highway if there's nothing else...

Just a McDonald's. Staff a bit unfriendly. But food was fresh

So I was at 1:54 in the evening and I ordered food, the food came after ten minutes and the food was really really cold, not even animals can eat that

Getting the wrong food in the drive again. Instead of a 20-pack of nuggets, there was a 20-pack of nuggets. I check to see if everything is in the bag, but then opening every package is going too far. Our vegetarian was very happy and I was able to go there again. Great!

According to the app, McDonalds offers vouchers, but probably not in Kassel. They said “we don’t have it”.

Typical McDonald’s, but with very nice staff. The food was ordinary. But very warm. The restaurant was reasonably clean and tidy but could use some improvement.

All in all really great. The only thing is that if you order online via the app, you assume that your food will be ready for collection upon arrival, but unfortunately that is not yet the case

We went there to drink coffee, the latte macchiato came in a cardboard cup, the oat milk chocolate in a normal cup. No spoons with the drinks. I ordered cream for the Oreo cheesecake, which costs an extra 70 cents. The mini portion, placed directly on the cake, was worth perhaps 10 cents, which would be a lot. It's a shame to charge 70 cents for it. In addition, when consumed on site, I expect all coffee drinks to be in a normal cup/glass. The cake was delicious, but everything else needs to be worked on.

As soon as I entered there was a strong smell of feces. This not only remained the case in the entrance area but in the entire guest room. I ordered takeout and the burger was really thrown together. In addition, instead of the CurlyFries we ordered, there was a “mixed bag”: 60% fries 40% curly fries Do you save yourself the thought and regardless of whether it's fries or curly fries, everyone just gets something like that or what? Worst McDonald's I've ever been to...

There is an unbearable smell near the checkout, as if it were feces, possibly from the sewer system. And it's not the first time I've noticed it, because I'm here often

Wonderful service and the children were looked after - the kids even received coloring sheets and crayons until the food arrived

We were there again for the love of the children. Things have improved. Friendliness was appropriate, the food was complete and ready quite quickly. Children happy, me too.

Today was the worst meal I've ever eaten 🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮Unfortunately I got food at McDonald's today, after a few hours I threw up everything 🤢🤮🤮🤮 what's that shit (McWrap ® Chicken Sweet Chili )that was the food, I think it's very bad and I'll never say it again😡😡😡😡😡😡

On Sunday evening I felt like fast food 🍟 and didn't feel like cooking anymore and you should eat something once a day. So I grabbed something to eat at McDonald's. Since Monday morning I've had stomach aches and the like. Is that probably due to the food? 🤔 I think for sure! So I went to McDonalds first for myself.

Food not as ordered, no table service, no breakfast and “to eat here” is generally not served on a tray, but also in a bag to take away.

Ordered menu, comb at home and fries are missing. Husband paid and got little what kind of service. Now I should go there twice because of McDonald's mistake. It's better to get a kebab. Everything McDonald's

Very slow service, i am waiting for 25 min for my food

Without words ! Everyone knows McDonald's and this branch has great opening hours and is always clean!

A McDonalds where the order is ready to be eaten a little quicker

Like everywhere else at Mäkkes, but with an absolutely rancid play area for children!

Friendly and helpful staff, great

I placed an order worth approximately €92 this evening (November 27th, 2024), but it was incomplete. If it's difficult to read an order on a receipt or on a monitor, find another job. I wasn't the only one who had problems with the order. Completely disappointing. I don't recommend this place.

Not everything is always the same... The staff (who don't speak German) make a real effort, but when the crowds increase, trained staff should be there. It's not nice for everyone involved to see the semi-skilled staff frantically running back and forth looking for solutions.

I ordered in the drive. Two burgers were missing. Found in drive and replaced. At home while eating I noticed that the patty was missing from a burger. Something was always missing from 4 of the last 5 orders in the drive (each time I received a replacement because this branch taught me to always check my orders).

Absolutely unfriendly staff, machines apparently don't work at night, had to wait 10 minutes to order even though I was the only one, food was okay

Rarely have we experienced such overwhelmed staff in a fast food chain. Language problems, lots of errors, sometimes long waiting times... Unfortunately, complaints were also handled in an unfriendly manner.

The wrong bread was used for the breakfast burger.

Food okay (Mecces just ate). The cleanliness in the McDonald's is terrible. Tables totally dirty, floor dirty and there are 6 pieces of chewing gum in the squat toilet in the men's toilet... I wonder when the last time this was cleaned was

You advertise that you are open 24 hours - Thursday at 3:00 a.m. we were at the drive-thru and were told “we are closed”. 👎🏼

It was on the way, so I ordered it and checked immediately upon receipt to see whether the order was complete. Of course not, a burger was missing. No apologies or anything like that. The biggest disappointment, however, was my McRib. The sauce used to be everywhere, but today you won't find it. No longer enjoyable, dry and no comparison to what you used to get. Not worth the money here.

That's supposed to be a McRib??? The thing costs €5.89!!!!🤦‍♂️ Dear Göttingen team, there can be no question of price-performance here. There is no achievement here. This is not what I paid for. How can you even release something like that? I hope you can get this under control, but I can't figure it out anymore...

Please make more for children or make it entirely

Nothing further needs to be said about McDonald's. We go there occasionally and appreciate the standard.

The employees were very quick. I ordered locally around 2 p.m. The drive-in was well attended and the restaurant was also quite full. The burgers were really hot and had everything on them. I didn't pay attention to the cleanliness of the dining area because I took the order with me. The toilets were clean!

Great service! Even though the store was completely full, the order was prepared quickly.

After you've paid, they tell you that the item isn't available and then forget about the sauces. 🤦🏼‍♀️

The display keeps hanging. Orders at the counter were much quicker.

It's you again and again. It didn't blow me away.

You order double mayonnaise and you don't get it, you complain about it and are called a liar in a very unfriendly manner. Only after checking it did she realize that it was her mistake then she said yes, I said it would always be 60 cents so she became really rude and claim to have apologized, which defensively wasn't the case. Apparently, because of my non-Muslim beliefs, I don't deserve to be treated with respect

Waited almost 20 minutes for our breakfast. When I spoke to the lady behind the counter, she said: "We're not a fast food restaurant here, you'd have to be patient, I can't help it that we have such employees!!" Taken away, never come back! Thanks for that 🤔🤔

Ordered 2 cheeseburgers without pickles, they were declared that way. But unfortunately both cheeseburgers had a cucumber on them.

Good McDonalds! Too bad about the dirt and junk in the parking lot and restaurant.

I don't even know where to start... When we ordered, neither cola nor still water nor iced tea were available. When the order finally came after 30 minutes, I was brought a Sprite instead of Fanta without asking because Fanta was out. The sauces were also missing. Then I went up to the counter (on crutches) to ask about it. The floor in front of the entrance to the kitchen was so greasy that my crutches slipped. Luckily I was able to catch myself. The staff didn't care much. After that, they just put up a “Beware of slippery” sign, but nothing changed. During the meal we wondered why so many people had bottles around them. Apparently you can get all drinks in bottles (25ct deposit) if you choose reusable cups (cost 2 euros) when ordering. The fact that I have never eaten such stale plant-based nuggets was the smallest problem. It's really a shame that you lose an hour on a long car journey in the evening for a stop like this instead of just half an hour like at any other branch and then drive on so dissatisfied. :( Oh yes, display boards for order numbers that are being processed or finished are not used either.

Average system catering. In order.

Today I ate in Kassel and it was great. The food was very hot and the staff were very friendly

Mc Crispy was way too dry. The flesh was deader than dead! Sure, I could have exchanged it, but the food is just too good for me to throw away! In the future, just be careful not to style your hair for too long. After crispy comes hard... Otherwise everything was as usual. We cleaned the table ourselves beforehand, so we could have been a little more late!

The restaurant is very busy. Nevertheless, the staff is always friendly and nice. respect

That's how it has to be, it was quick and friendly. That's how you know McDonald's

I can only recommend the restaurant, everything was very tasty and fresh. The toilets were also clean and the terrace was nice and big.

Very nice and polite staff there. The restaurant was always cleaned by an employee. I would love to come back here

Top staff. Food very good. Very very clean..

Very good food, always fresh and relaxed location..

Thank you very much, the food was really delicious. Recommended...

Very tasty food, nice service..

Very nice staff. Food came quickly and tasted great. Only recommended...

+ The choice of food is really large: I'm not a vegetarian, but I still enjoy the cappuccino with oat milk or the vegan chicken nuggets. - It could also be due to the somewhat unusual choice of food, but 20 minutes of waiting time is a bit much. - Biggest deduction point: Using coupons via the app often doesn't work on the terminal on the first try. In the past, it was much easier with only numbered vouchers.

Been there without any complications. Everything as you wish.

Good service, short waiting times

Edit after the owner's answer: We ordered via the app. We were unable to answer a question about the order due to the language barrier. The tables were dirty and some of the food was cold, despite the long wait.

Mc Donalds with McDrive, terminals for ordering or classic at the checkout. Seating options both inside and outside. It is very loud outside due to the main street next to it and overall a bit uncomfortable. The restaurant is generally clean.

Super nice staff, fast service, fries and special fries were super fresh... The boss seems to have changed...

Everything was delicious. Thank you very much 🙏

Almost all of the drinks and some of the food were sold out, then the delivery came to the table with an eye-rolling appearance, unpleasant.

I repeatedly had the wrong sauce on it!! I changed it at the terminal when ordering and pay extra for it and then it doesn't get done! (I can't tolerate the honey mustard sauce!) And when you're home and you're the last citizen, you don't feel like driving again! I'm curious to see if there will be a little concession the next time I bring it up. And everyone is very overwhelmed. 1 burger was missing, which I addressed straight away.

The staff is difficult to understand through the drive-thru and the staff doesn't listen to you.

Order via Lieferando, forgot fries twice, no answer on the phone, clarification via Lieferando takes forever. Too bad, not good service. Food very cold upon arrival!

So if you're in the mood for food poisoning, go here. We were there recently with a friend and the next day we were dirtier than ever, almost as dirty as the tables and benches in this restaurant. It would also be cool if the employees showed some manners and didn't constantly stare at the girls

Thanks for the food poisoning friends!🙋🏼‍♀️ Ambience dirty and greasy. Employees are unfriendly. I will never come back and absolutely cannot be recommended!

So far ok, toilet a bit unclean and parts broken.

It's really fascinating how people who have such a monotonous and simple job still can't manage to put the right sauce in the bag. You'd think it couldn't be too difficult to process an order correctly, but apparently even that's asking too much. The staff appear to be lazy and clearly lack the ability to read simple instructions. A really disappointing experience that unfortunately just shows how little value is placed on customer service here.

MC typical standard, employees seem overwhelmed, toys were forgotten, unfortunately noticed too late, display board didn't really work. I'll put it this way, if it weren't for the youngsters, I wouldn't really buy anything at McDonalds.

Unfortunately I have to correct my rating. During the most recent visit only half of the order was delivered. There was no cutlery for the salad. There were no napkins at all. Tables were dirty. Men's toilets dirty. Staff didn't speak German. Fries cold. Salad tarnished. Apple pieces rotten.

Stop McDonald's. You know what you're getting.

This McDonald's is definitely not recommended. The toilets are completely dirty and the faucet is no longer properly attached. The guest room was completely dirty and I don't have any pictures of it. After visiting the toilet I had already forgotten it. It's better not to stop there.

The toilet definitely needs improving. Stink too much

Very bad, waiting times were too long, and there were rats in the kitchen 🐀

Latte macchiatto "grande" incompetent staff. There is a reason why people avoid fast food chains like this...

It was delicious, but the staff looked and acted very unmotivated. The music played here is too loud that you can hardly understand your own words. The toilets are not clean at all, everything sticks to the floor. It just looks disgusting on the walls by the sink. I have no idea when the last time this was properly wiped down.

Impeccable McDonald's. Food freshly prepared, everything clean (at lunchtime), nice service, toilets clean. What more could you want?

I was very happy with this McDonald's. But why is there no ice cream or milkshakes lately??? This is really disappointing!

lots of Talahun car posers in the parking lot

Food was all good. Unmotivated staff who almost wipe the customers' feet with a mop. You have to ask a question three times before you get a decent answer. The service leaves a lot to be desired.

The ice machine seems to be broken or being cleaned more often than it is in use. This is very disappointing because you look forward to a delicious ice cream sundae after your meal. In this case, please provide a second machine or optimize the cleaning plans.

You order a burger without cheese and pack it at home, surprised it has cheese. Or the sachet of ketchup is missing In the high season you can often hear the saying “ice is out”. Are they too lazy to refill or do they order too little. Once you get everything it tastes like it should. I would just like to have a Hamburger royal TS like the one pictured in the advertising and not throw one together it something.

Wanted to order cheeseburger with extra pickles. We were told that wouldn't work. Then we ordered 2 more cheeseburgers to eat down the pickles. Instead of the classic 2 gherkins, they only added one. Bad service!!!!

Friendly staff, but unfortunately an unclean environment. Tables unclean, entrance door sticks with dirt, door windows haven't been cleaned for a long time. Breakfast offering very limited.

The burgers had been sitting for a long time and the meat was quite firm and dry... that was different in the store.

This store doesn't do justice to the theme of fast food. 20 people in the whole store. My order already takes 40 minutes. Catastrophe. 2 ** are almost too much

Not only has it become more expensive, but the quality has also become worse I do not anymore

Oh well. . Mc D... Not a star-rated meal, but if you're hungry and too lazy to cook, it's okay