McDonald's in Mönchengladbach

So they forgot several things in my order absolutely not good

Sorry, €24 for forgetting a parking disc even though you ate at your place is NOT okay.

A clean, modern, renovated McDonald's with ample parking and even two drive-thru lanes that can be served simultaneously—very convenient. The downside, however, is that there are no more seats for waiting customers. You have to wait standing, right next to the tables where others are eating—an unfortunate solution. Furthermore, the exit door leads directly onto the street, where cars leave the parking lot. This is a poor solution and especially dangerous for children. Otherwise, a good location.

Something always gets forgotten when ordering. How can they check this on-site when the bag is full? Are they unable to process an order? It's getting more and more expensive, and then things get embezzled...

A few things were missing when I picked up, and I had to wait 10 minutes because I had to re-enter the line (I went straight to the pickup station and was irritated and asked to pay). Cold nuggets and a hair in the burger. First and last time there.

Ordered at the drive-thru counter. That in itself was a disaster. The numeric code that had been generated beforehand with the app was invalid. They couldn't understand us properly at the drive-thru counter. The background noise was too loud. It took forever until we were finally allowed to go to the first counter to clarify our order. After paying, we got two bags and a tray of drinks at the second counter. By now the whole thing has caused quite a backlog. When we got home, we realized that one bag had the wrong contents. Paid €40 for something we didn't order. Keep it up, McDonald's. Next time, if there ever is a next time, I'll unpack everything carefully and check every single box to make sure the right thing is in it.

Came here at 10:31 and didn't get breakfast. Ridiculous... If the expert had worked faster, this wouldn't have happened.

Since the renovation it has been going downhill, the employees can hardly speak German, you have to use your hands and feet to get along and half of the food is always missing and after 1 hour we had the entire meal, that is not acceptable at all

Unfortunately always very long waiting times

We went to the drive-thru, and despite the huge rush, everything went very quickly. The food was fresh, and everything was perfect.

Drive-thru, ultra-slow. Never again....

Best McDonalds in a very long time. I got my menu within 3 minutes. I was able to take a milkshake without additional costs. It's possible to switch your drink with another side. They spoke perfectly English and it's cheaper than my home country. Just amazing. Very satisfied.

The new drive-thru causes long wait times, as both ordering terminals are operated by one person. Plus, there's a huge back-up behind them. I have no idea who came up with that. However, I'll only come during off-peak hours. If at all.

It works without a voucher, maybe you don't know the value of it, although there is nothing on it that says that you can only get it at the McDonald's and

I couldn't write anything bad. Everything is clean, tidy and delicious as always. The staff is friendly in the morning and smiling.

We ordered takeout for three people yesterday. Thank goodness we checked the order. Three items that we had ordered and already paid for were missing. Unfortunately, when I pointed this out, none of the employees understood me. By the time the supervisor came and I resolved the issue, the rest of the order was already cold. Why do they hire people who don't speak German? Problems like this are inevitable. We definitely won't be back.

The food was just like any McDonald's, it tastes good but it's way too salty. The staff was very friendly, and gave us extra fries when they messed up our orders. Inside it really stank like cigarettes and piss, so we had to sit outside because of that smell.

You know the food, but I deducted two for the service. No matter who or what's to blame, they rarely manage to get an order right, and they've been doing so for years.

100m from the beach and an impressive building. But if you want to wash your hands, you have to be able to climb stairs. Food...of the usual quality.

So dirty all tables eating like 2 days ago disgusting

biggest juice shop since the renovation.

The store was packed, but delivery to the table was still quick. Food was just like you'd expect from McDonald's.

No, it was cold, mushy and tasteless

I waited 30 minutes and the food still wasn't there. The steakhouse served the food faster. I went to KFC across the street and the food arrived in 2 minutes!!!!!

The fries were cold, the entire order was crammed onto a single tray, and there were no straws or napkins. One of the worst McDonald's experiences in years.

Incredibly bad service. If you order a milkshake and only get sweet milk twice in a row (the second time with sprinkles), something's wrong. And apparently, they're out of reusable cups; the restaurant has whole stacks of them on the shelves (presumably they just don't feel like washing the cups). Honestly, I'd rather go to the Subway next door next time.

Unfortunately, it's not uncommon for parts of your order to be missing at the McDrive. Be sure to check everything before driving on!

Makes the best bacon and egg muffins. Unfortunately, the staff seemed overwhelmed this time. It took over 15 minutes from ordering to receiving the food. The coffee, however, was made immediately and sat there the whole time. After I asked, it was remade, but accompanied by various comments.

Really clean, and the staff is very friendly and competent. My favorite branch

I was just there. I ordered two cheeseburgers and a small Sprite. They initially wanted to pack me something with fries. The waiter repeated my order and then packed me two chicken burgers. Unfortunately, I didn't notice until later 🤮 If I could, I'd give it 0 stars.

Unfortunately, the food arrived cold. Mc is no longer what it used to be...

Waited less than 5 minutes even though it was busy

Another McDonald's and another disappointment. The service was okay, but the food was terrible. Everything was cold. My child's nuggets were cold and old. Served quickly, but cold. We pay so much and still get crap for so much money.

We had food delivered. The driver left so quickly that we didn't even have a chance to check that everything was there in his presence. While unpacking, we realized that one Chicken Big Mac and two 0.5L Cokes were missing from the menu. McDonald's couldn't be reached by phone, so my husband had to get in the car and drive to the branch. The employee was extremely unfriendly, downright rude, and initially refused to hand over the missing items, commenting, "I can't even check whether what you're saying is true!" Even my husband's suggestion that the drivers should wait at least one minute to check for completeness was ignored by the lady, who simply replied, "We have no control over that because the drivers are from outside." After endless back and forth, the missing items were finally handed over, with the lady saying, "You get the items now and then leave. You're too loud." This lady definitely has no idea about empathy, customer-oriented fair dealing, or friendliness. Any recognition of the faulty handling and packaging was simply in vain. Other people would probably be intimidated by such behavior and leave without accomplishing anything. Things can go wrong, no doubt. But then, as a restaurant or its employees, you have to take ownership and resolve the matter reasonably, not essentially portray the complaining customer as a troublemaker or scrounger. This was definitely the last time we ordered or ate there.

The new renovation hasn't improved things. The wait is very long.

Fast, really super fast, 3 minutes, just as I ordered. That's how fast food works.

Highly recommended. Dogs are also allowed. I'm deducting one star for the ambiance because the terrace is very close to the busy street. However, that's the case with many McDonald's.

Expensive and tastes bitter, might as well eat at a restaurant at this point

Very clean, fast service, super friendly staff, very accommodating!!!

"A wait of over half an hour is unacceptable! And after such a long wait, the order isn't even complete and it's cold—truly a disaster! Is it really that difficult to read the order from the slip and pack everything into the bag?"

Sat comfortably with delicious coffee and a Big Mac, nicely out of sight and tidy.

Wonderful and the service is excellent

I never pay attention to what you order, you always get fakes... unfortunately

I ordered my meal and requested table service. My meal was delivered by a well mannered and professional young man, willing to be of any further assistance. I was impressed.

Very clean McDonald's, much better food than the dutch McDonald's and very nice personel....

The Mc Chicken was soggy, the bun was soggy, the fries were undercooked, limp and still very slightly yellow and we got the ice cream somewhere else, the choice here was disappointing

"Unfortunately, the burger meat on my last visit was very dry and therefore not particularly tasty. I hope that was an isolated incident."

The level of unfriendliness is unmatched. The technology that is available is not being used. The first time, no receipt comes out of the terminal. You stand at the counter with nothing in your hand and you have to ask an employee what's wrong with your food and what my number is. The staff does nothing to insert a new roll of paper into the terminal. Today, the culmination of the incident. I ordered food at the terminal and paid with a card. I got a receipt, my number is on the counter, and the food is being prepared. Then the food is ready for pickup. But the food isn't ready. When I asked, I was told in a more than unfriendly manner that the food is ready when you're called. When I asked again why the available technology wasn't being used, I was told even more unfriendly that complaining is useless; it's just the way it is. When my food was finally ready, 10 minutes after my number was no longer on the screen, and I asked again why it was happening, the next employee reprimanded me in a more than unfriendly manner and told me I could complain. If that's how you treat your customers, I say goodnight. Personally, I'll never go to that McDonald's again. Almost €30 for four burgers, so I'd rather go to a restaurant in the future.

MY DAUGHTER'S FAVORITE TRIP DESTINATION

We ate there for the first time today after the renovations, and I have to say that McDonald's looks really good now. The terminals work perfectly and everything was clean. The food came quickly and everything was clean. What I also like is that there are two counters at the McDrive, so you can understand the employees very well. I also like that there are reserved parking spaces for people who have ordered via the app. A McDonald's of the future that other branches could learn a thing or two from. 👍👍👍

The employees are very rude! It would be our fault if we pre-ordered online and McDonald's then made a mistake. I paid for fries and didn't receive them, and the employee refused to give me the fries despite having proof of order. When I complained, she replied that I didn't need to come back. Anyone who employs such staff shouldn't be surprised that McDonald's is losing customers. If the store management reads my review and wants to take action against the staff's behavior, I'm happy to help.

McDonald's. Not upper-class gastronomy, but expectations met.

The driveway at the drive-in restaurant has been expanded to 2. Result, it's quicker but the food is no longer fresh because it is prepared and warmed up to do everything quickly. Nuggets were warmed up and the cheeseburgers were cold.

Was there yesterday for the first time after the renovation. People sit chatting like chickens on a perch in the store. It's very loud. The employees try the best but everything is very stressed and from behind you can hear the boss scolding the employees. You wait a long time to eat. I don't find it pleasant to eat there because the stress reflects back on the customers, which unfortunately the employees have. I waited 10 minutes for my food and during that time there were a few complaints because the wrong food was served.

Since the renovation, the service has been really bad! Been there 3 times and they screwed up the order three times

Totally overwhelmed employee who then becomes unfriendly (the gentleman with the headset). Press on the monitors that the order is ready so that they cheat on the system... and you are then harshly approached and told to keep the areas clear, and when you ask why it says at the top that the order is ready for pickup, they say the system is new, the same monitors that have been used at Mcdonalds for years...

Been there three times, three times at least one item ordered at the Drive Inn was missing, which was paid for according to the invoice but wasn't in the bags. It says you should check the completeness of the order immediately, but when there are already 5 cars waiting behind you, you always trust that everything should be there and then you are disappointed every time you get home. That's underground because packing a bag isn't rocket science. Plus, it adds up over time and it's usually not the cheap things that are missing, but the expensive burgers. Never again McDonald's Wickrath.

it's just McDonald. System as usual. you can't complain. Great connection in any case. especially because KFC and Subway are within walking distance.

Was completely good - does exactly what a McD restaurant is supposed to do. I can't complain. 😊

Food cold and not good in taste, tables dirty. During the time we sat there, EVERY order was wrong. No thanks.

I didn't think I would rate a Macces, but here and now I had no other choice. There was a woman on site with a “crew training” t-shirt and this person made us feel so well taken care of, it just had to be mentioned. She felt omnipresent without being intrusive; as soon as a brief question mark appeared on her face, she was there as if she could smell it. Mega friendly and peace personified. Today Macces was a star restaurant in terms of service. Thank you for that

Today I just got hamburgers like McDonald grew up. Just no cheek, small, hardly any meat in it, you won't see me ripping off again.

After the reopening, we were able to look at and test the new business for the first time today. After ordering we had to wait 15 minutes and received no status after we asked. The goods were all lined up on the side counter, but nothing was served because the beverage representative also carried out table service. The food was cold and not at all attractive. The front round lamp to the parking lot was full of dead flies and there was no handle on the men's toilet. Washing your hands was therefore unnecessary.

We picked up food here last weekend. The branch looks well maintained after the renovation. The employee who served us didn't even say hello. The food was disastrous. My salad was rotten, there was a quarter of a cucumber salad cut into two parts, totally dried out. Not even our guinea pigs touched it. My burger looked exactly the same and I've had problems with my stomach ever since. That was the last time I ate something

An order!! Are you serious???????? Incredibly little in the way of fries, impudence. Bag not even half full! It doesn't work at all.

I liked it better before the renovation.

If you want to eat something from McDonald's and be served by absolutely unfriendly, completely overwhelmed people, and in a location that is worlds worse than before, then you've come to the right place. They said we should wait in the waiting area. When asked where it was because it wasn't signposted, a young woman said 2 meters back. Then you stand in front of the toilets, but what the heck. Food was ok, cold as usual, fries warmed up, but that's standard, but I definitely won't go into the store again. Everything is very narrow and impersonal. The store was worlds better before.

Everything ok, went there for the McRi, was great 👍

One of the few branches where it tastes relatively good. However, staff should be friendlier and we don't need to talk about prices, they are far too high everywhere. Unfortunately they are often very dirty.

After the renovation, the situation for collection is not quite as ideal.

The visit was perfect. Even the dog got water 👍

Horribly bad after the renovation The hygienic conditions have also deteriorated massively Had diarrhea and vomiting Never again

I have never in my life given a review on Google but this time I had to do it. Staff, rude disrespectful to customers, food cold and not fresh. Although the restaurant is completely empty. The employees don't know hygiene either. Tables all dirty, where you want to sit down, all full of leftover food I had my food returned and took the money back. Simply outrageous. Sorry to mention this, but very disappointing.

I've never had such a bad, almost corner-sized Mcripp before. Unfortunately I was under deadline pressure, otherwise I would have driven back and thrown it at their feet.

Forgot something again...if it was just a cheeseburger...but this time it was 9 nuggets. There are people who still trust other people...but now things are really getting too close with the Mcdonalds from Reiner Froiztheim. Unfortunately, I noticed it at home... but no one answers the phone... it was the last time.

Ordered large fries, only half filled and also these potato chips. This way you can also save...

Not a good experience unfortunately.

I paid €30 and only received half of my order!!!! Now no one answers the phone

5-star renovation, now a restaurant with ladies cleaning the tables

Terrible since the renovation. Drive-in had two lanes, but only one counter served. Three cars had already been ordered. When I drove up without ordering and wanted to order at the first window because I assumed there was a defect, all they could offer me was that I should stand in the full line again. This is underground.

For the money I would much rather go to Bürgerking. 2 EUROS FOR A SEISE HAMBURGER.

If the employees chatted less with their acquaintances and brought them free drinks, the order would certainly have been packed correctly. Unfortunately it wasn't until we got home that we noticed that two things were missing. Very disappointing.

Newly designed, food was quick, food was warm and the fries were warm and salted. They are very nice and customer oriented. HIGHLY RECOMMENDED

I was here at lunchtime. Germany's best-run McDonald's branch: 1) This is the cleanest McDonald's branch I've ever visited. There isn't a crumb on the floor anywhere. Here's why: 2) The staff is extremely attentive. Two employees are constantly checking to see if anything needs to be done. Leftover food trays are immediately removed. Abandoned tables are cleaned promptly. Someone is practically constantly cleaning the floor. The same goes for the restrooms. 3) The food was ordered for self-pickup at the counter. The employee there noticed that I kept looking at the number display and simply brought my food to my table. That's what I call attentive service. My order was ready immediately. I've never received my food so quickly at a McDonald's. 4) The staff greets and smiles at their customers. You're not ignored like usual. The atmosphere is simply great. Yet not loud, even though it was busy. Must be because of the many artistic room dividers? 5) Unfortunately, this isn't the case at all branches: the burgers and fries taste exactly as they should. Not too little, not too much sauce. Warm and delicious. 6) They provided enough napkins. Not too much, not too little. Oh yes, I think that's important 😁. 7) The branch looks super modern. The interior design is perfect. Room dividers with artistic motifs. 8) There's a great café here, incredibly delicious coffee. Lactose-free or oat or almond milk... Caramel? No matter, all wishes are fulfilled. The coffee is served at your table in proper, wide ceramic cups. A barista works at the mc café? She knew so much about the coffee and how it's prepared. The milk foam was creamy and delicious. Yammy. Cheesecake? Delicious! Strawberry shortcake? Fresh and tasty. Forget Starbucks, go to McDonald's. (The photos were taken on a different day)

Nice modern McDonald's. I only used the McDrive and can't provide any information about the interior of the store.

On the way back from Andalusia, we stopped by McDonald's and got a little something to eat. Cheeseburger with fries. Both were good

Forgetting things again and again has happened 3 times in the last 2 weeks

My colleague and I wanted to take a look at the McDonald's after it was built and we were thrilled. We've known him since we were young and always enjoyed eating there. When we wanted to make a video from the inside, we were threatened with being banned from the house. From now on we prefer the Jüchener McDonald’s.

As a rule, I don't write reviews. But here it is no different. I grew up in this McDonald's and have known it since I was a little boy. Still at the time when the play area had not been modernized. Today I wanted to visit the new renovation with my best friend. When we saw the new renovation, we were very happy and of course shocked. Of course we took photos to post on Google and send to friends to show how beautiful it looks. Well, the gentleman at the counter probably didn't like it at all and said: "I'm banning you from the house, I'm serious." "Do I look like I'm joking?", "Should I film you too?" I just think to myself “Wow”. The employee wants to ban me from the house even though I've been eating here with my family since I was a small child? What should I tell my parents if they want to go there with me? “Mom is banned from the house”? That doesn't work at all. I have now decided that this McDonald's did not deserve my money today. Many people take pictures and post them on Google. You can't recognize anyone in the pictures. The ambience was filmed. Kind regards

Very dirty place, it took me more than 15 minutes to wait for an ice cream. The brand should withdraw their franchise, because they are embarrassing.

I just say it can always be worse, but not in Wickrath. The food came very quickly on a Saturday. There are other branches within about 25 km that are much worse. I'd rather go there. Of course, things could be a little cleaner here too. It would be desirable to have hygiene dispensers in the women's toilet or that they are generally cleaner. Please leave a like 👍 if you share this review.

Happy meal was good and i fot yellow balloon only 5€

So I would say this but Monopoly codes were ripped off??? The toys in the Happy Meal were forgotten, the food was okay but such behavior was unusual

The food is becoming increasingly tasteless. Size leaves something to be desired.

Ate and the ticket for €24 was put on the car... You can also simply say that you don't want any customers... At least it was the last time there for me...

Some of the staff are rude, even to each other Everyone should make their own personal judgment about food hygiene Above all, take a good look‼️‼️‼️ I have absolutely nothing against taking a long time Fingernails, but they should be clean!! And washing your hands when you scratch yourself.... ((It's also understandable if it itches.))....... you should!! Or thought about gloves ‼️

We delivered something completely pale and no one answers the phone. Unfortunately you can't give 0 stars

There was such a nice waitress there today who came out specifically to bring me the burger. The smile.. 🥹 I think I only really understood it afterwards. Kind regards @nearly_official 😂

Had dinner there today. The burgers and fries were 100 percent warmed up because the fries were weak and soaked in oil and the cheese on the burgers crumbled. Of course, something was missing too. I told the staff that I would rate them negatively because the food was not okay. The answer is really cool: 'Yes, do that.' From now on we will go to another branch. Maybe the manager should read the reviews for his branch.

The employee shouts throughout the store.