Burger King Mönchengladbach in Mönchengladbach

Go eat somewhere else. Guests will soon have to cook for themselves. Zero service, no staff

Fries somehow rancid and unsalted. Double cheesy BBQ Lover was carelessly thrown together: completely out of place, far too little sauce and the bread was pretty dry too.

It used to be better, now it's dirty, the food doesn't taste the same anymore, the staff is very unfriendly. Always check your order, otherwise something is missing!

This branch is a disaster... there's nothing going on there, it's completely empty and they can't manage to take an order properly... it's always the same here... you wait and wait... hey, sorry, but if I want fast food then I don't want to wait a million years ;)... plus the staff (kiddies with a migration background for me) are absolutely unprofessional, overwhelmed and unfriendly... even 1 star is still too much here... a great branch several years ago, ever since Murat has taken over, you can safely bypass the shop...I tried it there again today, but after waiting forever I just drove...I'd rather take my money somewhere else ;))...you have to leave them there with their subterranean service

Nothing has changed after 3 years. Last time I was there, everyone was very slow and disoriented. Was there yesterday and just as bad. You wait 20 minutes for 2 cheeseburgers. Normal restaurants are faster. This is not a fast food restaurant. You also have to wait a long time at the drive-in. Beginners, take a look at McDonald's and KFC! Absolutely not recommended!!! There is dirt everywhere and leftover food left on the tables. What's the point if you order cheese with the burger and it's not put on it, or without pickles and bacon and then they are put on it. This is a crap shop.

I ordered my food at 8:36 p.m. and at 10:39 p.m. my food still hadn't arrived even though I ordered in the Burgerking app

It's so dirty here, it's really disgusting. We were here on Saturday lunchtime. The dirt can't have come from half a day, which means it hasn't been cleaned in a while. The floor is stained and sticky, there are stains/splashes of an indefinable white liquid on the table and chair legs. The tables are dirty and obviously not wiped down between meals. Soap and disinfectant were missing in the women's toilet. One toilet was full, the other was leaking water and the toilet paper cover was on the floor. You actually have to inform the health department.

Order completely wrong Delivered after 1 hour waiting time Food cold and not edible never again!

After four years, I visited this branch again yesterday, March 22nd, and... Nothing has changed, it's only gotten worse. Everything was covered in dirt, the garbage trucks were full. The kitchen equipment is terrible, and many things are broken. Get a different Burger King!! I've been to your store, located at 15273 in Mönchengladbach-Rheydt, four times in the last seven weeks. I mostly visited this branch on weekends between 4:00 PM and 8:00 PM. Two of my visits followed the following pattern and ended the same way. Due to the current coronavirus situation, only the drive-thru was open. When I arrived, there were only three vehicles there, so the service was quick. As I approached the order booth, a gruff voice asked for my order. Once I had placed my order, I drove to counter two as instructed. Here, I wanted to add another item to my order, but this was only possible with great resistance. After waiting for 7 minutes on the hard shoulder, my order was handed to my car without comment. When I asked where the kids' drinks were, I was told they were all included. Upon arriving home (a 5-minute drive), the perfect disaster unfolded. All the dishes, including the burger and fries, were cold—not just a little bit, but completely cold. The orders were incomplete. There were no drinks for the kids (Fruit Tiger was simply replaced with Coke even though Fruit Tiger was available), no fries, no mayo and ketchup, and no tomatoes or lettuce on the burger. Instead of the nuggets I ordered, the Happy Meal contained a cheeseburger and nuggets. It just didn't fit! Furthermore, the following deficiencies were noted during my visit: - The display under the order counter at the drive-thru was visibly broken (for an extended period of time). - The employees were unfriendly, harsh, and clearly overwhelmed by the situation at counter two. - In addition, the employees' behavior was unprofessional. - Payments with Payback or collecting points were unfortunately not possible at this branch, despite extensive advertising. - The prepared food in no way meets the quality standards of SCHLOSS BURGER GmbH.

I've never seen such a dirty Burger King!

I've been ordering from Lieferando for 3 hours and I still haven't received anything. Nobody answers the phone. And now my order is shown as delivered.

I had to wait for over an hour to take my order which is ridiculous for a fast-food, not only that but some of the things I order ware still not done. Plus other bits missing. The food wasn’t great either. Plus missing the free refill which the Burger King is well known for. Also very dirty inside

Juice shop with endless waiting times should be closed by the health department! 🤢 🤮

Unfortunately you wait over 20 minutes for your order, which was just €12. Nothing “quick to BK”

We had them delivered. It sucked... It took way too long for the route, some of the orders were wrong / burgers were missing, sauces had completely run out and I had to drive there because the Tefelon was switched off. NEVER AGAIN.

I can only recommend a very good shop

Unfortunately not recommended as you have to wait 30 minutes until an order is ready.

Sorry guys, but you definitely need to come up with something when it comes to your customer processing. I'm really not quick to complain, but you regularly have to stand with your legs in your stomach and tires in your car, both in the store and in the drive. Everything takes time, I understand that. But unfortunately what's going on with you is really over the top. Update: the new crew seems to be making an effort. However, it still takes a damn long time. It seems like the store is simply understocked. Unfortunately, the quality of the burgers has deteriorated a lot... I think I'll avoid this location for now. Unfortunately the last 3 times were underground.

Very long waiting time, just wanted a junior bag. Some things not available (children's drink and squeeze)

It's a catastrophe, the employees don't feel like living their lives and they pass that on to the customers!!! You can easily take a nap on the drive, it just takes such a long time!!!!!

Fast and friendly service and the food was very tasty

Food cold, staff totally overwhelmed. The tables and floor haven't seen a rag in a while. We won't go there anymore.

I've been there many times because the nearest Burger King is very far... But unfortunately, with small exceptions, it's always disappointing, which in my opinion is due to the tense staff situation (sometimes there were only 1-2 people there, even at "peak times"!) It's simply unrealistic to get your food in a timely manner and at the same time have a clean restaurant...it is often very full or overcrowded at the tray drop-off point. During mosque times the parking lot is regularly full, which is something you should keep in mind if you come by car... I was really surprised that everything was full but there were only two guests in the restaurant! However, when it comes to food, an effort is usually made - it was rarely something that was poorly put together or "cold".

Unfortunately it is the same woman again who is always unfriendly on the drive. She is about 40 years old and comes from Iran, Syria or Afghanistan Every time there are discussions with her. Recently because of salt. I wanted these salt bags a few pieces and she says we don't have anything like that! How have you not, there are Buger King and Mcdonalds in every one! This evening I had just ordered 2 menus, each of which should be packed separately. If I park the car at the front, I'll wait for her to come back with a bag. Just because I said apparently different packages, She made a pun out of it and said the hot things and started arguing again! Whether I say bags or packages: the word different is important! But I think she goes the extra mile when she has a customer on the kicker! She's still upset too. Every time she looks unfriendly, argues! It's a shame for the shop and the owner, they don't get that kind of thing. That's why write here. But there is a contrast to this woman, a man in his mid-40s. He is always friendly and has an ear! From now on I will no longer order in Drive in Mehr and will no longer let this woman serve me and say that someone else will serve me inside! Upgrade: Today on Tue. January 14th 1:00 p.m. The tables were dirty. Had to clean my table myself. There was no soap in the men's toilet. Apparently my food number was called. The burger and fries were cold. Strangely enough, the nuggets were still hot. How can that be? The young man about 35 years old, type Iranian or Syrian. didn't want to swap the burger. Because apparently it was my fault and I didn't understand the number that was calling. It can't be that in this store there are always some problems. The shop is dirty. The service is unable to show empathy to the customer regardless of whether they are customers are satisfied or not. I was treated pretty badly and not for the first time. This guy also portrayed himself as a manager, which I don't believe. It's a shame for the Burger King chain that people like that work there.

Everything takes forever here. They'd better close the shop. It's no fun ordering anything here. The employees are massively overwhelmed.

It's really terrible and simply disgusting what they're doing!!! Went there again today and they wanted to sell us meat as vegetarian. Unfortunately, we only noticed this when we got home because we had food to take away. This isn't the first time. Next time the authorities will be informed!

Me and my two friends ordered three cappuccinos. An employee stood in front of the cash register and was unfriendly. (This happened on January 10, 2025 at 7:20 p.m.) He made two cappuccinos and left them at the table. He went somewhere and only came in 10 minutes and made the last cappuccino and the two cappuccinos The ones he had already made before became too cold, we said the cappuccino was too cold and he then took all the cappuccinos and swapped them. then we have 2 mcchicken and 2 chicken nuggets burgers he made us wait a lot of time and I had the number 639 and he left the 639 and started with the other numbers, e.g. 642,643, and so on. We asked him how long it would take you to finish our food and he said tell me she. I posted a picture like this below When he came in there was this box under his foot, he kicked it and he took it and put it in there and he even gave it to a customer We waited from 7:15 p.m. to 8:00 p.m

Sometimes good, sometimes bad, fasfood chain. However, what has really struck me recently: The terminals are incredibly dirty. As if people had spit on the display. They are almost never cleaned. Disgusting.

1. Food cold. 2. Service unfriendly Payback was not accepted. 3. Ambience not clean, everything sticks or lies rubbish rum outside no better

Saturday evening and there is an employee for drive, normal orders and the self-orders...waiting for 2 ice creams for 20 minutes...how is that supposed to work? Very bad personnel planner or franchise manager

I ordered 3 times and 2 times it took more than 2 hours. It took a while and I didn't accept the food. The food came “quickly” three times, after 1 hour. 45 min. Cold and then inedible 15€ in the bin never again there are now enough burger providers for example Jumbo Junior Burger warm and quick for 10€ with lots of meat 👍my tip Burger King 🤮🤮🤮🤮🤮

It really is one of the worst stores ever. NEVER ORDER THERE!!!!!!

We will not visit this store again. The first time we were given the wrong order at the drive-thru. The second time a card payment was not possible. The third time, the intercom at the drive-in apparently didn't work. In any case, the young man didn't hear us, but we heard him. Suddenly he comes running to the intercom and insults us as to whether we were doing this on purpose. His behavior was completely inappropriate and anti-social. We then drove away without ordering.

Very poor and severely overwhelmed service, Drive barely works or doesn't work at all. The friendliness of some employees cannot compensate for the incomparably poor organization. This has nothing to do with fast food

Everyone there is unfriendly! received cold burgers that were carelessly slapped together. Something urgently needs to change.

Front manager Krisumali best woman Employees were there working with few people and even though there was a lot going on, she had everything under control and was unusually friendly

They can be happy that I have to give 1 star. Every time there is a wait and after the wait the food is still cold. Slowly a lot has to change here in the store!! And unfortunately everyone is very unfriendly!!

Bring your time - regardless of whether there are already guests in the store or you are the only customer. It takes forever!

No one piece menu, otherwise everything is fine.

Instead of chilli cheese, they delivered me normal ones and my mayo was missing. not recommended

Slow, dirty shop, service also forgets orders or brings the wrong thing

The employees fall asleep standing up at the pace they work, there are hardly any customers and you still wait almost 20 minutes for your food. When ordering, half of it was wrong, after which you had to wait again, or it was completely missing and the other half was just slapped down, making you wonder whether the kitchen was drunk. The corrected order was absolutely unappetizing to look at. We had previously read reviews on Lieferando that the food was never delivered, and the employees weren't surprised at all.

Very nice employees Food was great, came quickly at the drive-thru. The One Piece promotion is also very, very cool, the Luffy menu is great😌 Nothing to complain about. P

Where to start. The store was almost empty. There was a time to make a good burger. The fries... they were cold. First of all, I ate in the store, I didn't waste much time either. I think what I got was cheeky. It's sometimes funny because you expect everything. But not something like that. I abstain from talking about the people who worked there. But I probably won't go there anymore.

Everything is littered, there are paper cups and tablets with leftovers everywhere...all over the place...on tables...extremely bad...complete filth. Boring and disinterested staff who have no interest in order or customer service. 17 euros for 0.4 cola, a small fries and a double wooper, as well as a chicken burger Too expensive, poor service, incompetent staff and on top of that, dirt as far as the eye can see...

I think the plant burgers are really tasty and fill you up too. What unfortunately doesn't work at all is ordering shakes with sustainable, deposit-reusable cups via the terminals. I've already received a disposable cup three times from different employees. The staff definitely needs to be trained.

Was allowed to spend 15 minutes in the parking lot cleaning up my car because I spilled something there. Meanwhile my friends were inside and ordered. Parking lot but very pleasant, great atmosphere, not too crowded and nice view of the street and the restaurant. Parking lot 10/10 would park there again and again.

Fraud system with the crowns is unbeatable. Went to Burger King again on Friday evening after a long time. Now I know why I haven't been there for a long time. The waitress lies mercilessly and boldly without blushing. An employee stood at the order checkout for 10 minutes without lying and said a little moment, "OK," that little moment for another 5-10 minutes until someone said please order on the PC at the front. It's unbelievable that only one or two were working. Ordered out again I had to wait Danish Burger Deal €2.99, Cheeseburger and Chrispy Chickenburger. No lie, 30 minutes in a fast food restaurant just to order and get something to eat. I've never had anything like that before!!! No problem I was still calm myself - 10/15min later burger sat down and I thought I can't believe my eyes Danish burger in the photo and mine on the tray no comparison. Sorry, then I exploded, held the thing in front of the employee's nose and said I'd find the error, €2.99 for a spot of mustard, ketchup and the burger patty. I can get it cheaper at home. Reaction from the employee well photo and reality is always a little different. But please don't fool us like that, everything was missing. Incredibly, RTL and co visited them with zero insight and change. Then I'd really rather go to the competition and accept the journey. I absolutely can't recommend Burger King, not that. And you're forced to give a star here otherwise the post won't go out 😡

I waited almost 1 hour for my order because it said I had ordered and paid for two crispy chickens, instead of two long chickens as it was actually shown on the app under broken. In the end I wanted my money back because it took so long, but none of the staff were able to give me the money. They actually said that I should come back tomorrow so that I can get my money back. In the end I said such bad service you know what just give me my order. Out of sheer fear, the employee even forgot to give me my drink, which was included in the menu. Since in the end I just wanted to get out and I didn't care and I'm going to give a bad rating for such bad service anyway, I didn't mention the drink anymore!

Employees too incompetent to scan the coupon and then charge me DOUBLE for the same meal without a coupon. 0/5 stars

Ordered here for the 2nd time and no delivery arrived for the 2nd time. That's really pretty outrageous. Not recommended...

November 6, 2024 Staff unfriendly, disrespectful and also incompetent! The door is simply locked and we only open it when we want! Unprepared! No one at the checkout and when they come to the checkout the employee is very disrespectful and unfriendly, insulting and makes fun of customers. Big King in King of the Month will not be released! It says it's sold out but you can order a Big King as well as a fries and a Coke individually! Rip off! After the young lady was very rude, we canceled our order and wanted to leave, she turned to a member of staff and said yes no work we can take a break. The boss is happy. 😉

45 minutes wait for 2 burgers. It's the second time

Ordered for delivery and waited 45 minutes for cold fries. Thanks

Food was great but it took so incredibly long we had to wait 40 minutes for our food…

There is little activity at non-peak times. Wait 10 to 15 minutes before eating. The burgers are not warmed up but only prepared when served. This restaurant takes part in almost no current promotions.

I ordered food via Lieferando and it took over 90 minutes to travel 3 km. I would have hobbled back and forth with my crutches. Eat only lukewarm.

This branch is a disaster. A couple of Talahons who couldn't get anything done waited over half an hour for a menu. The meat tasted as if the animal was still alive. The Talahons at the checkout don't understand a word and are unfriendly... Hygiene regulations are also not adhered to.

So in the drive there is an endless waiting time even if there is nothing going on. Sad, total overwhelm, even when there is little to do

At first you didn't know if they were even open because there were no lights on outside. The order was simply placed on the counter without any announcement. The fries were cold. On one burger the cheese was next to it and on the other burger there was only 1 slice of tomato instead of 2 and the sauce was missing on the burger. This finale doesn't learn from the negative headlines on TV. Not recommended then it's better to drive a few kilometers longer and go to McD.

Very good. Thank you very much 😉!!!

Worst BK I've ever been to. Twice the staff took between 25 and 30 mins to serve the meal, with only 2 people in front of us. It will be the last time for sure.

Yesterday we went to this place and ordered a food at 18:38. Order was ready at 19:29 with cold food and missing items. Obviously this place is understaffed and it needs retraining with working under stress and smarter way of working instead of checking 3 times in a speed of a turtle if this dip is a good one. I like Burger King from time to time, but that was too much.

The citizens were not prepared with the food that was ordered and had to be exchanged. Standard burgers fell apart and the salad (probably) from the previous day was not sorted out.

After 15 minutes of waiting I went in there and shouted to the boys and thai! Never again!!! I hadn't been there for more than 5 years and thought to myself, give it another chance. But they have become even worse than before. It's unbelievable that the organization, not the location, is closing down when the tenant is such a complete disaster! I thought after all the scandals Burgerking would finally take action. Hmmm..... There should be a Mac Donalds there... At least they are always consistent in their work.

No soap in the toilet for weeks even though I told the employee. Where is burgerking manager and health department?

Unfortunately there are no skilled workers in this branch. Orders are very time consuming. Hygiene cannot be found with a magnifying glass, employees work without gloves.

The burgers are good but the staff is subpar. If you're totally into it, you can wear soles on your shoes while walking. Burgers remain on the shelf until they are almost cold. That was no exception, it's like that every time...

They already have everything electronic and are still doing everything wrong. 0 morale at work. I thought I was at a funeral. Schlechester service ever. They're just waiting until some health department closes it

Absolutely impudent, I ordered there, the driver is standing in front of my door, doesn't ring the bell and drives again with the last bit of snot

Unfriendly, overwhelmed and slow employees When you get information you would like to pay, we are treated rudely, you have to wait, it doesn't all work out

The worst Burger King visit in my life. We waited 40 minutes for 2 burgers. The employees strolled around the store instead of taking care of the customers. Never again!

It was clean and the service was friendly. But the prices have risen extremely. A small cola costs over two euros and I would have had to pay over three euros for a small water. Then I didn't take it. Families who have several children can quickly lose a lot of money here. You can go there, but in my opinion it's just too expensive.

Half an hour for 2 cheeseburgers even though the drive in and the store were empty

Couldn't be served because they didn't speak German. Never again

Unfortunately very dirty, very noisy.

What a juice shop. After waiting 30 minutes, I wanted to ask how the order was. I was then informed that the order had already been picked up. However, this was not the case. This is the second time this has happened to me here. Apparently the staff here is unable to coordinate orders.

The food is not like before, but the workers are friendly, especially the boss.

Friendly, quick, helpful, clean. Top

Absolute impudence, delivery time long exceeded (1h20 more than BK stated), no one answers the phone even after 45 minutes. It was definitely the last time, the driver can eat, if he comes where I don't go, he will definitely take it with me again. I'm just glad I didn't transfer online in advance. Absolutely abysmal, customer service -100

Very bad with workers and very slow

The employees really don't feel like it and are sometimes really rude. I've never seen such "service" before.

My horror experience refers to August 2nd (Friday) at around 3 p.m. There were already a few customers waiting at the pick-up station, but we only noticed this after we placed the order via the terminal. We waited over 30 minutes for two menus and received cold burgers that were carelessly slapped together. The complaint that the food was cold was not addressed - never Burger King again! I don't even want to start talking about the hygiene behind the counter... the attached photo doesn't capture the mess correctly. There were open boxes lying around everywhere, some with their contents. After this experience I'm done with Burger King. Price no longer matches the quality offered.

This is the only fast food that you can even consider buying in Monchengladbach. I'm only talking about such large companies. He is the only one here who has decent food, the staff works and there is no crap on the ground. Any other fast food such as KFC or McDonald's is crap here.

5:35 p.m. and just 1x employee on site. I've been waiting for my local order for half an hour. Never again! It's better to continue driving to another provider.

Like everywhere else at BurgerKing, the food is subpar, the service and the ambience are subpar. Too few employees don't know what they're doing; the operator at the counter is also the one who operates the drive-in. Often dirty, there is rubbish in the restaurant, waiting times of up to 25 minutes for a normal order (Whopper menu). Go to the competition, it's quicker and cleaner.

I ordered a crispy chicken to take away and ate it straight in the car, I can only advise against it... Soggy salad and even hotter than if it had been freshly prepared, it had clearly been sitting for a long time and then warmed up in the microwave, I don't actually write reviews but I wouldn't wish that on anyone :( Update: Recently ordered here via Lieferando because I wanted to give it another chance ----'> not enough drivers : No money back :#

I can't recommend it at all, you're better off driving on or not eating at all.

Slow and sticky. Visually unappetizing. But taste is king or something. I would think twice about visiting. Do you need to know...

After 30 minutes of waiting I got cold fries, drink with ice (ordered without ice). While waiting, I watched as friends of the staff were brought forward and given fries, drinks and ice cream. Outside, I filmed rats searching through the open trash cans and garbage bags lying on the ground and had direct access to the kitchen through the open back entrance. Unacceptably disgusting! Somehow everything doesn't quite fit.

It's there quite well, never had any problems 👍🏽

The children's play equipment was dirty and partly defective. One step was only half attached. You didn't get a receipt and you had to choose your food from the display for the employees. Overall, the employees were a bit overwhelmed. The tables were dirty, especially outside. Probably not enough staff to do a lobby tour. After the conditions in the lobby, we decided to have our food packed. I would have preferred to have it canceled.

Not recommended, had nothing to do, ordered a long chicken, you had to look for the sauce, it was just a small blob under the lettuce leaf, never again Citizen King in Mühlforth and also the employees were completely unfriendly and super slow

I got a dry long chicken. I usually go to Burger King in Erkelenz which is by far the best in the region

Grottoes bad ambience service and food. No reliance on Lieferando orders

Order placed via Lieferando but no order received!

Worst service in Burger King 40 minutes, small order 9:30pm to 10:10pm

Waited again for 2 hours, 1 hour longer than expected, nothing changed in 10 years, very poor service

Burgers are on display for a long time and staff are overwhelmed Update: on August 6th Waited over 25 minutes for the order (only 2 burgers) at 11:30 in the evening. Staff completely overwhelmed.

Went to Burger King in the evening, something we rarely do. We ordered our food at the terminal. Printed out a receipt that said cash payment in large letters, went to the checkout only to find out after a few minutes that cash payment was not possible... what kind of country are we in now?