Burger King Mönchengladbach in Mönchengladbach

Very good. Thank you very much 😉!!!

Worst BK I've ever been to. Twice the staff took between 25 and 30 mins to serve the meal, with only 2 people in front of us. It will be the last time for sure.

The citizens were not prepared with the food that was ordered and had to be exchanged. Standard burgers fell apart and the salad (probably) from the previous day was not sorted out.

Yesterday we went to this place and ordered a food at 18:38. Order was ready at 19:29 with cold food and missing items. Obviously this place is understaffed and it needs retraining with working under stress and smarter way of working instead of checking 3 times in a speed of a turtle if this dip is a good one. I like Burger King from time to time, but that was too much.

After 15 minutes of waiting I went in there and shouted to the boys and thai! Never again!!! I hadn't been there for more than 5 years and thought to myself, give it another chance. But they have become even worse than before. It's unbelievable that the organization, not the location, is closing down when the tenant is such a complete disaster! I thought after all the scandals Burgerking would finally take action. Hmmm..... There should be a Mac Donalds there... At least they are always consistent in their work.

No soap in the toilet for weeks even though I told the employee. Where is burgerking manager and health department?

Unfortunately there are no skilled workers in this branch. Orders are very time consuming. Hygiene cannot be found with a magnifying glass, employees work without gloves.

Absolutely impudent, I ordered there, the driver is standing in front of my door, doesn't ring the bell and drives again with the last bit of snot

The burgers are good but the staff is subpar. If you're totally into it, you can wear soles on your shoes while walking. Burgers remain on the shelf until they are almost cold. That was no exception, it's like that every time...

They already have everything electronic and are still doing everything wrong. 0 morale at work. I thought I was at a funeral. Schlechester service ever. They're just waiting until some health department closes it

Unfriendly, overwhelmed and slow employees When you get information you would like to pay, we are treated rudely, you have to wait, it doesn't all work out

The worst Burger King visit in my life. We waited 40 minutes for 2 burgers. The employees strolled around the store instead of taking care of the customers. Never again!

It was clean and the service was friendly. But the prices have risen extremely. A small cola costs over two euros and I would have had to pay over three euros for a small water. Then I didn't take it. Families who have several children can quickly lose a lot of money here. You can go there, but in my opinion it's just too expensive.

Half an hour for 2 cheeseburgers even though the drive in and the store were empty

Couldn't be served because they didn't speak German. Never again

Unfortunately very dirty, very noisy.

What a juice shop. After waiting 30 minutes, I wanted to ask how the order was. I was then informed that the order had already been picked up. However, this was not the case. This is the second time this has happened to me here. Apparently the staff here is unable to coordinate orders.

The food is not like before, but the workers are friendly, especially the boss.

Absolute impudence, delivery time long exceeded (1h20 more than BK stated), no one answers the phone even after 45 minutes. It was definitely the last time, the driver can eat, if he comes where I don't go, he will definitely take it with me again. I'm just glad I didn't transfer online in advance. Absolutely abysmal, customer service -100

Friendly, quick, helpful, clean. Top

Very bad with workers and very slow

My horror experience refers to August 2nd (Friday) at around 3 p.m. There were already a few customers waiting at the pick-up station, but we only noticed this after we placed the order via the terminal. We waited over 30 minutes for two menus and received cold burgers that were carelessly slapped together. The complaint that the food was cold was not addressed - never Burger King again! I don't even want to start talking about the hygiene behind the counter... the attached photo doesn't capture the mess correctly. There were open boxes lying around everywhere, some with their contents. After this experience I'm done with Burger King. Price no longer matches the quality offered.

The employees really don't feel like it and are sometimes really rude. I've never seen such "service" before.

This is the only fast food that you can even consider buying in Monchengladbach. I'm only talking about such large companies. He is the only one here who has decent food, the staff works and there is no crap on the ground. Any other fast food such as KFC or McDonald's is crap here.

Like everywhere else at BurgerKing, the food is subpar, the service and the ambience are subpar. Too few employees don't know what they're doing; the operator at the counter is also the one who operates the drive-in. Often dirty, there is rubbish in the restaurant, waiting times of up to 25 minutes for a normal order (Whopper menu). Go to the competition, it's quicker and cleaner.

5:35 p.m. and just 1x employee on site. I've been waiting for my local order for half an hour. Never again! It's better to continue driving to another provider.

I ordered a crispy chicken to take away and ate it straight in the car, I can only advise against it... Soggy salad and even hotter than if it had been freshly prepared, it had clearly been sitting for a long time and then warmed up in the microwave, I don't actually write reviews but I wouldn't wish that on anyone :( Update: Recently ordered here via Lieferando because I wanted to give it another chance ----'> not enough drivers : No money back :#

I can't recommend it at all, you're better off driving on or not eating at all.

Slow and sticky. Visually unappetizing. But taste is king or something. I would think twice about visiting. Do you need to know...

After 30 minutes of waiting I got cold fries, drink with ice (ordered without ice). While waiting, I watched as friends of the staff were brought forward and given fries, drinks and ice cream. Outside, I filmed rats searching through the open trash cans and garbage bags lying on the ground and had direct access to the kitchen through the open back entrance. Unacceptably disgusting! Somehow everything doesn't quite fit.

It's there quite well, never had any problems 👍🏽

The children's play equipment was dirty and partly defective. One step was only half attached. You didn't get a receipt and you had to choose your food from the display for the employees. Overall, the employees were a bit overwhelmed. The tables were dirty, especially outside. Probably not enough staff to do a lobby tour. After the conditions in the lobby, we decided to have our food packed. I would have preferred to have it canceled.

Not recommended, had nothing to do, ordered a long chicken, you had to look for the sauce, it was just a small blob under the lettuce leaf, never again Citizen King in Mühlforth and also the employees were completely unfriendly and super slow

I got a dry long chicken. I usually go to Burger King in Erkelenz which is by far the best in the region

Grottoes bad ambience service and food. No reliance on Lieferando orders

Order placed via Lieferando but no order received!

Worst service in Burger King 40 minutes, small order 9:30pm to 10:10pm

Waited again for 2 hours, 1 hour longer than expected, nothing changed in 10 years, very poor service

Went to Burger King in the evening, something we rarely do. We ordered our food at the terminal. Printed out a receipt that said cash payment in large letters, went to the checkout only to find out after a few minutes that cash payment was not possible... what kind of country are we in now?

Burgers are on display for a long time and staff are overwhelmed Update: on August 6th Waited over 25 minutes for the order (only 2 burgers) at 11:30 in the evening. Staff completely overwhelmed.

Due to the contraction, the staff cannot work. I waited 15 minutes to pay, then got angry and left.

Was here again today for a long time, there is nowhere else as bad a service as here, it's not full and you wait about 30 minutes for your food if you're lucky.

Having to wait 10 minutes at the drive-in counter and not being served is just a bad joke Not even a quick “just a moment please”. Apparently only shaved monkeys work there

Very long waiting times even though the store is empty.

Apart from the fact that the shop was dirty again, the waitress really shot the bird today He made a mistake with the order and gave my burger to someone else He goes over to the customer who has almost unwrapped the burger and wants to give it to me Then I say sorry but I don't want that. I want a fresh one Yes, yes, he says he just goes to the back with it They just put a new paper around it, which I also see with 3 guests and he says please I no, I don't want that one. I want a new one that's also warm When the market manager comes, he gives me my money back and tells me not to act like that, I can go eat somewhere else Great service Luckily, we are several customers who didn't like something like that and left

Good price-performance ratio and friendly staff, but with larger orders you should check that everything is there.

40 minute wait for a Jr Meal and a burger.

1. A newly renovated restaurant, which is already unkempt! 2. Out of 4 order terminals, only 1 works!! 3. Apparently, according to an employee (who probably just had his first day there), you can't order at the checkout. 🙄 4. This employee probably doesn't know the term "drive-in" either. 5. All drive-in customers, I repeat: ALL drive-in customers had to wait on the shoulder for their order; there were a maximum of 3 guests in the restaurant itself with us. 6. After a full 25 minutes we received an order at the table (which had already been on the counter for 10 minutes) and it was so wrong that even a blind person with a cane could have recognized it. 7, Thanks to card payment at the terminal, you will not receive a refund if the order is canceled understandably, but you will have to fill out a form which must be sent to BK along with a bank statement. Only the BK accounting department can process the refund, which according to the form can take up to 10 (!!!) working days. So, any more questions??? We don't have any more...🤬🤬🤬👎👎👎

1. A newly renovated restaurant, which is already dirty! 2. Out of 4 order terminals, only 1 works!! 3. Apparently, according to an employee (who probably just had his first day there), you can't order at the checkout. 4. This employee probably doesn't know the term "drive-in" either. 5. All drive-in customers, I repeat: ALL drive-in customers had to wait on the shoulder for their order; there were a maximum of 3 guests in the restaurant itself with us. 6. After a full 25 minutes we received an order at the table (which had already been on the counter for 10 minutes) and it was so wrong that even a blind person with a cane could have recognized it. 7, Thanks to card payment at the terminal, you will not receive a refund if the order is clearly canceled, but you will have to fill out a form which must be sent to BK along with a bank statement. Only the BK accounting department can process the refund, which according to the form can take up to 10 (!!!) working days. So, any more questions??? We don't have any more...🤬🤬🤬👎👎👎

What should you write about this branch? Burger King will never be able to keep a clean store.

Dirty shop, dirty, trashy, outside area dangerous for children because the climbing tower has some broken plastic parts that are sharp. Sorry, it doesn't work at all.

Ordered 0 stars, been waiting for 2 hours, no one is answering the phone, it's best to close the door

I don't recommend anyone to go there, they mess everything up and they have no idea.

Waited longer than when the pyramids were built, I don't understand why the store belongs to the system catering category or fast food. The employees walk around more aimlessly than the Bundeswehr and the food from the fryer/grill to the tray is colder than Captain Igloo fish fillets

So after I moved from Mannheim I thought to myself, I'd go here on a Sunday evening. Strange people and lots of homeless people but oh well. And today I thought I would order something to eat, the food took almost 2 hours to arrive and of course it was cold. I strongly recommend ordering from here, oh and I almost forgot that. If you go there to order, you can easily wait 20-25 minutes to get a small menu with burgers, fries and cola even though it's not busy

Waited for almost half an hour even though there was only one car in front of me, never again my children ran out of patience that was last night

If you want to wait 1 hour at this Burger King in the drive, you've come to the right place

The only people working there are prisoners, junkies or fat people who eat everything themselves. Outrageous waiting time (2 hour delivery). They make the food as if they had a century to do it. Finally close this coffee shop!!!

Waiting time without other customers: 20 minutes. We ordered wedges, churros, ice cream and a cheeseburger with bacon. We paid everything and then waited. Then they said there was no sauce for the churros, unfortunately it was out. There weren't any wedges either, instead she gave them fries. I explained that I had paid more in the order. Answer: I can't change it. The burger was ice cold and without bacon, so I went back and complained. Then we got a new one. The bacon was placed raw on top. Rarely have I experienced such poor, unfriendly service. A car in the drive-thru drove angrily after 30 minutes without his order. There were 5 employees there and what felt like 15 customers in an hour. All dissatisfied. Incomprehensible!

The burgers were delicious and the service was friendly.

What is supposed to be fast food about that? Especially not “almost” - it took more than 15 minutes in the drive-inn from ordering to handing over the burger!!!! It doesn't work at all! Will avoid this store in the future!!!

If you order two cheeseburgers, you can expect a wait of between 20-30 minutes

Ordered at 4:10 p.m. and only delivered lukewarm at 6 p.m. (the salad was also lukewarm, by the way).... It has nothing to do with fast food anymore.

Overwhelmed service. Wanted reusable cups. Drink was served in a normal cup. I offered to take the normal cup if I got the 2 euro deposit back. An empty deposit cup was then placed next to me. The waitress disappeared into the back kitchen area without me being able to say anything.

We have never experienced such a lousy Burger King. 1 star is still too much! Waited 20 minutes for food. Then 1x fries and mayo and sauces were missing. He didn't understand what we wanted. One cola was too much for that. There were jalapenos on my chicken burger even though they were supposed to be on the Big King. The Quetschi was missing from the children's menu. We would never go there again.

Worst BK I've ever been to. The self-service checkouts usually don't have a paper receipt in them, cashiers are unfriendly and look at you in a disgusted way. Every time I ordered something, either something else arrived or something was forgotten... I will never come back

There would have been more stars for the good food and the friendly welcome, but... We had to wait a very, very long time. There were three orders ahead of us... We had already considered breaking off because a lunch break doesn't last two hours... Finally it was our turn and we were served very friendly and were then asked to sit down: our food was brought Then the waiting started a second time and again we waited 20 minutes... I then went to the front and said: I can either get my food or my money back. Then I was informed that our food was just now being put on the trays and then coming to the table and that I should please sit down. Then the same friendly person from the beginning came to the table with the tray and I was lectured and was actually quite happy that she had the cloth over her face. I told her that I don't just eat fast food "here" but that I know everyone and that I've never had to wait so long and then the instruction started again and as I said: I was glad that she had the cloth off her face. . We let her talk and started eating and then she said the final sentence: "and now they eat quickly: after all, they are in a hurry, the food is getting cold..." But that was no longer friendly but cynical... I also found what she wanted to tell us beforehand anything but interesting... Thank God I didn't understand much through the mask because it doesn't interest me as a guest... If she had apologized because: and so on, I would have even listened and certainly understood the reason... But her vocabulary was more along the lines of what they would do to ensure that I got my food on the table... If I get a roll from the bakery, I'm not interested in the development of the roll: I'm hungry!

Ladies and Gentlemen This Burger King was a complete disaster before it was closed, as it is today. About my visit to the drive-in counter today: -Screen on the order column has been broken for over a year -Employees are still “children”, you always see new staff after a few weeks -Staff unfriendly -The girl behind the drive-in counter was more busy with her cell phone (Whatsapp, etc.) when she finished the order. -no please, no thank you, no question about ketchup or mayonnaise -Toys were no longer available, which we were only told after I said again that the toy was missing. You should have informed someone, because after all you are paying for the toy! -Everything was carelessly thrown into the bag and flew wildly around instead of taking 2 bags -I had to say several times that I didn't need any tomatoes on my burger and was looked at stupidly several times. - regardless of whether you order in the restaurant or at the counter. It ALWAYS takes 10-30 even for small orders!!!! Minutes until you receive your order, which is because the employees are hopelessly underqualified! -Hair open, no masks, no spit protection It's not for nothing that this BurgerKing has some of the worst reviews far and wide on any platform. No matter which visit (30+ in the last 6+ years) there was always something missing or completely wrong. Please don't come back with the standard response like "We're sorry" or "The manager will get in touch with you) because this didn't happen the last time either! If the situation doesn't slowly change in this branch, I'll immediately call a customer of mine who works in a high position at the health department. Because this is bodily harm what's going on there!

We were in the drive-thru and ordered, the employee asked after each product if we were ready, as if he wanted to work as little as possible. Nuggets and cheeseburgers were ok so far, the Long Chicken and Bacon Kind were both ordered without sauce, the Long Chicken just left the sauce on and the Bacon King was NEVER a Bacon King but something else that was probably just wrong. Because I was in a hurry, I just checked to see if everything was there and only realized when I got home that it was the wrong one. We don't go there anymore, it will be really bitter for the students nearby who want to get lunch there during a free period and only have limited money if it's the wrong one. Disappointed and unfortunately it ruined our good mood a bit.

First I waited 40 minutes, then deleted my number from the screen and then I was so cheeky and accused myself of having already received the order after waiting 50 minutes. In the end, 3 things were missing and my burgers were incorrectly topped. Not even apologetic, completely incompetent employees.

The store has beautiful, beautiful and fresh food, but the problem arises when your order arrives and you pay. You have to wait 2 hours to pay for your order to arrive and another 2 hours for the food to arrive

Have a nice evening, I ordered five cheeseburgers, but without pepperoni and the cheeseburger had pepperoni in it, so my children couldn't eat them because they were spicy

It was a nice stay, you can sit inside and outside. If something comes later, it will be brought to the table. And you can also order from a person, which is hardly possible anymore.

I would prefer not to give this branch even one star What I experienced with my family in the branch has never happened to me in any way at a fast food restaurant. We waited a whole half hour to pay in cash after placing our order at a broken machine that reset our order 3 times. After half an hour, despite being asked, we were still not allowed to pay with the reason “What should I do, I'm alone?” we left. I have never been treated so unfriendly and disrespectfully in a Burger King. Everyone who paid with a card and came after us got their food straight away. Meanwhile we stood there and waited so that we could only make our cash payment for a short time, which seemed to be such a big effort for them Lady, of course she couldn't have done it on her own in just half an hour. After we drove, we ordered food from Mcdonald's at 6:59 p.m. and had our food in our hands at 7:05 p.m. The bottom line is that the word FASTFOOD still seems to be used there.

Preferably no star at all! I'm still sitting here, waiting for 30 minutes, nothing has happened! And why? Because the employees are too stupid! Can't make orders right, you only process the order that was there first and not the one that came in last! Egg shop! Useless for nothing! Food is often cold, service is crappy, the store is dirty! Etc. I don't want to write anything else because then I'll completely forget myself.

If you smell manhole covers and sewers out the window in the back kitchen, then you should ask yourself what is being prepared in the kitchen. The smell is really horrible. However, this is not due to the branch itself, but rather to the overall merchandise management quality of all stores or the concept. It's just an industrial product that sells inferior materials at the highest price.

If you're a vegetarian/vegetarian ordering, you're also welcome to get meat here. It's good that it now stands out thanks to the new breading with herbs. The packaging of the nuggets was labeled as veggie... The staff are hopelessly overwhelmed and stressed, so it takes a very long time and half of the order ends up being wrong. We gave this store three chances over a period of 1.5 years and have now decided never to go there again.

At short notice we decided to order from Burger King. The delivery took over an hour despite a very short distance of only 2km. The food was COLD, squashed and the special requests were not taken into account. Everything about this order was a complete disaster. At least the Sprite and the Cola tasted good.

We ordered from this store today on a Tuesday at quarter to 9 via the Burger King app. We live 1.8 km (!) away. Of course, after more than 1.5 hours, the food arrived completely cold. We ordered two menu items (burgers, sides and drinks) and 3 more burgers. The entire order was squeezed into a regular BK bag. Because of this, all the burgers were completely squished. Furthermore, the delivery was wrong, things were missing and special requests such as "extra bacon", "extra dip" (which we paid money for!!), "without tomatoes" etc. were completely ignored. I absolutely cannot recommend this location & will not order here again in the future!

I'm really at a loss for words. Disgusting in every way!

I've been standing in the drive-in for 25 minutes now and still haven't had 3 cheeseburgers. I'll never get it again

So this “restaurant” has nothing to do with fast food at all. Wait 30 minutes to place an order? Very nice.. then half of it was wrong.. okay, it can happen.. but then it felt like I had to wait another 45 minutes until I received the order. So next time it's time to do it yourself, it's definitely faster ;)

I've never experienced anything like that. The Driveputa first took our order incorrectly and then didn't want to cancel the cheeseburger, even though we didn't want it, only for a fee (???). Manager then says that it can't be canceled (€1.99) and gives it to us after he gets cheeky. Another order was taken, they received it, something was missing from the receipt. Manager books it up, we drive away. Then we notice that 3 products are missing, rush back quickly and then we get the rest. The 3 products are hot, the rest are cold like my soul. I have no idea what their mission was, but I won't come here again! I was shiik shaak shook. Thank God the next McDonalds isn't far, next stop. Addendum: I paid the 2€ and didn't receive the cheeseburger, as we can see now :(

Very long waiting times, unfriendly staff Everything that is dirty is not cleaned otherwise the food is delicious but you don't know what the food looks like in the kitchen

Fell into drive-in again. After I had to wait behind the counter, I was handed a bag after what felt like an eternity. After I arrived home, I discovered that once again large parts of the order were missing. Since I didn't even receive a receipt at the counter, I can't even prove it. Conclusion: a lot of money for little food. And was there again. The last shop. Burgers are missing again. Unfortunately only discovered at home. I won't be entering the store again. I would like to give minus points

Service catastrophe unfriendly not complete order received half falls everything is chaos

At 11:45 p.m. you had to wait a really long time to get 2 burgers.

Hello everyone, I am sending my letter to the management and the owner of the Burger King chain. I visited their branch on Duvenstrasse today with poor results. -In the restaurant you can't sit down at the tables, there are still leftovers from the previous eater in the corners! -Staff doesn't know the difference between orange juice and fruit tiger! Very friendly service and speaks German well, so I assume she can read! Or? -I was able to take a quick look at the kitchen and I have to say that the work here does not follow standard hygiene standards, dirty is an understatement!!!!!! -There is a not entirely legible sheet of DINA 4 for Alergika hanging on the speaker column, ARE YOU REALLY SERIOUS? This isn't really a water gun and just slapped on it. -on the whole -3 Now to everyone out there looking away!!! Don't you want quality food for your money? -Food delivered about 30-40 minutes but warm? -Hygienically clean -trained personnel ? We support branches where the owner and managing director don't care what's between the sheets, the main thing is the card She rings! - then you're sick and don't know why 😉 take a closer look at the food 😉 I won't be entering this store again, nor will my friends and acquaintances. -THIS WILL BE REPORTED TO THE HEALTH OFFICE. This store must be closed or be run by someone else in a high standard of hygiene!!!!! So many negative comments and management doesn't respond! Incomprehensible ! No to such unhygienic branches!!!!

The food tastes much better than at the Golden M. The employees were in a great mood, despite the early hour of the morning.

Waited 25 minutes. Food was lukewarm.

By the time you get home, the food is already cold. (5 minutes)

Unfortunately it is the same woman again who is always unfriendly on the drive. She is about 40 years old and comes from Iran, Syria or Afghanistan Every time there are discussions with her. Recently because of salt. I wanted these salt bags a few pieces and she says we don't have anything like that! How have you not, there are Buger King and Mcdonalds in every one! This evening I had just ordered 2 menus, each of which should be packed separately. If I park the car at the front, I'll wait for her to come back with a bag. Just because I said apparently different packages, She made a pun out of it and said the hot things and started arguing again! Whether I say bags or packages: the word different is important! But I think she goes the extra mile when she has a customer on the kicker! She's still upset too. Every time she looks unfriendly, argues! It's a shame for the shop and the owner, they don't get that kind of thing. That's why write here. But there is a contrast to this woman, a man in his mid-40s. He is always friendly and has an ear! From now on I will no longer order in Drive in Mehr and will no longer let this woman serve me and say that someone else will serve me inside!

I ordered yesterday at 10 p.m. Food was supposed to be delivered at 12:20 a.m. Surprisingly, the food didn't come at all. I called there a whopping 18 times. Someone answered once and told me it would take another 30 minutes. I arrived at 1:10 a.m I went to bed hungry because Burger King didn't think it was necessary to show up. The next morning I called, still angry, where I was mumbled with a loveless I'm sorry, I'll pass it on Conclusion if you are too incompetent to run a delivery service then you should just leave it!!!! Burgerking will never get a single cent from me again as long as I live The juice shop!

Actually, Burger King is terrible but the logo is cool that's why it's 5 stars

Food was delicious, staff were friendly. Otherwise, that's just how a chain store is.

BK, by far the tastiest of the fast food chains and great burgers 🍔. Gladly again.

On Friday evening I ordered something to eat for one person via Lieferando. 15€ minimum consumption. I waited a whopping 2 full hours for the food. It's not exactly cheap and it arrived cold at just before 10 p.m. Ordered around 8 p.m.!

Clean :) I think this place has recently been renovated. Better to go on weekdays. :)

Every time they put the chairs up at 10 p.m. so that no one can go in anymore. Such lazy employees

I wanted to visit the wonderful Burger King with my friends. However, when we drove into your parking lot, we unfortunately discovered that the chairs had been put up again at 10:40 p.m. and we couldn't visit this Burger King. Impudence!!!! I love Burger King but that's not possible!!! And that wasn't the first time either!!! I would like this to be better regulated in the future!