Burger King Mönchengladbach in Mönchengladbach

Everything was great and delicious!

Absolutely not recommended, this branch is utter garbage 👌🏻

The Burger King on Duvenstraße in Mönchengladbach is truly awful. The first thing we noticed was that all the exterior lights were off. The staff was completely overwhelmed and unable to process the orders, so a crowd had already formed at the checkout. On top of that, three out of four order displays weren't working, and after we had already entered everything, we and several other people had to go to the cashier and order everything again. It also took forever for the food to arrive. We also had to complain about five items because something was missing or made incorrectly. As a result, I had to eat half of my food cold. And my girlfriend's Whopper was simply opened up again and cheese was added because it was missing. (See photo) Furthermore, all the tables were dirty, as was the floor. The table where we wanted to sit reeked of urine! One star is far too much, but unfortunately you can't give less!

Typical franchise. I probably don't need to upload any pictures here; anyone who eats here will likely be familiar with the relatively consistent quality, which I personally find quite tasty. However, one characteristic of this branch is that there's categorically no soap available for handwashing every time. I've gotten used to that, though. Today, to top it all off, there was also no pepper to season my food, which really bothered me. But there was an endless supply of salt. When I asked, I couldn't get any information about whether or when it would be replenished.

Everything is really great, fresh and delicious.

Everything was perfect. The food was good, the staff was great. Everything was fine.

Food ordered was delivered to the wrong place. I called 10 times, but only got my voicemail.

Worst branch, by far. Burgers were cold. Drive-thru monitor broken (estimated for the past three years). Employees were overwhelmed. Extremely long wait times. The opposite of fast food. Today, four years after my last visit to this branch, nothing has changed. It feels like it's only getting worse. We waited 25 minutes (at the drive-thru) for two junior bags, a small meal, and a couple of cheeseburgers. There was no one else in front of me. At the end, the toys and an apple juice were missing. A complete disaster.

Ordered three times, each time waiting at least 30 to 50 minutes for an order. Five people were there, and no one could work. The organization left a lot to be desired, and there hasn't been any improvement in 1.5 years.

Pure disappointment – ​​never again Burger King here! We ordered milkshakes here and were truly speechless when we received them: The cups were only a fraction full (see photo). When we asked about it, the only answer was, "That's just the system" – so apparently that's normal? 🤨 No refills, no concessions, no apologies – they just resold us as if everything was fine. Getting so little for full price honestly doesn't feel like an oversight. If a "system" treats customers like this, then something is fundamentally wrong. No matter how you twist and turn it, anyone who orders here doesn't get what they pay for. And everyone should know that before spending their money here. 👎

Once again received cold incomplete food

Horrible store. Food is cold when you get it and a single small order takes 25 minutes.

You little dogs, I've been waiting for three hours for my order, which should have arrived in an hour. You can't even deliver food. No wonder you put the fries in the bag.

Several ordered and paid items were missing from the delivery. I therefore refused to accept the order. Despite an immediate complaint, the manager refused to refund me.

Well... You wait forever for cold, unappetizing food. The staff are unfriendly and wear disgusting shirts (smelly and stained).

The only poor lady there was a real pain. She was overwhelmed with the cash register when I ordered my next order, so my food was left waiting on the counter, and I was able to enjoy it lukewarm. Oh, and according to the advertisement, the Long Nugget Burger has 4 nicgets in it, but I only had 3: we have to save money in tough times!

I bought a chicken burger there last night, then spent a very restless night with severe stomach problems. That was my last visit to this branch.

We've been waiting for our order for over two hours. After calling 13 times, someone finally answered the phone. The conversation was very rude and they just hung up. After almost three hours, the food still hasn't arrived. When the food finally arrived, everything was cold and dry.

Very good service, nice atmosphere. Hygiene is top notch and the food tastes fabulous. Simply superb 👍🏼👍🏼

I'm impressed by the speed of the employees. Highly recommended.

Thanks to their food I got crazy diarrhea, the chili cheese on my fries was rotten and the cheese on the burger was put on the bun instead of the patty, on top of that there was an older man outside who was planning to meet a child

The worst burger king I've ever been to, the chicken and mozzarella burger was a disaster, everything was old, dry and disgusting.... never again

Burger King. I really can't say it's the worst Burger King I've ever eaten and ordered from. Delivery 0/10. The store is empty in the evenings. It takes over two hours for delivery, then the food is still cold and things are missing. I live nearby, maybe two kilometers away. The burgers aren't as good as the chicken nuggets. The burgers are good, but fries are fine. I'd rather eat a doner kebab than deal with the unfriendly staff.

I'm giving it one star because I've been coming here for 15 years and have always been satisfied, but recently the two employees have been struggling to keep up. Since I only work late shifts, I wait 20 minutes plus every day for my three burgers... This urgently needs to change. I waste so much time here. This wasn't the case before. If this doesn't change, I'll be going to McDonald's soon!!!!!

You order food, and it just doesn't arrive. When you ask where it is, no one answers the phone.

Waiting for my order for 2 hours and 15 min now, nobody’s picking up the phone, classic.

Very poor delivery service, and they're unavailable when you want to check the status of your order. Food is often delivered cold and late.

I would like to file a complaint about my visit to your Mönchengladbach branch today. When we got to the drive-thru ordering window, we were told that the card payment machine was apparently not working and only cash payments were possible. The change was simply rounded up – without any question or receipt. This approach not only strikes me as extremely unprofessional, but also gives the impression that the billing is not correct. In my opinion, this raises questions about proper accounting and possible tax irregularities. In addition, our order was delivered incomplete – ketchup and mayonnaise, which we specifically ordered, were simply forgotten. For a company of your size and standards, this is disappointing. I request that you investigate the incident internally and take appropriate action. I would appreciate your feedback.

Food does not arrive on time, food still does not arrive after 2 hours, ridiculously embarrassing, you should close the door

Irradiated staff, you get the wrong order, and then you just get the things thrown at you without any care. Quite strange.

The worst Burger King I've ever experienced! Waiting 10 minutes at the drive-thru – alone!!!! – no one speaks or says "Wait a minute" or anything. Then you go inside – because you're hungry. Once inside, it becomes clear the staff is completely overwhelmed, not to mention unfriendly. Unfortunately, this isn't the first time this has happened here...

Absolute disaster.. if anyone reads my review, be sure that I am still waiting for my order

Untidy restaurant. Incompetent service.

Good price, good staff, good service I recommend it All Burger King

It's a shame that it is like that.

Cool! Normal Food When I ordered a Burger for myself, they gave it to us in 1-30 seconds!

The service was very friendly. The restrooms were dirty. The music and the TV were all just passing things off.

Unfortunately, we had to wait far too long at the drive-in, almost half an hour

The food was okay, but an incomplete order after 13 minutes isn't cool, especially when there are only four other customers in the store.

It's unbelievable that this store is even still open. Everything has already been said here, and I can only agree... A saleswoman who didn't speak a word of German except for "Hello" and "Please" finished me off...

I ordered a crispy chicken, drove home, unwrapped it, and there was a cheeseburger inside. What a rip-off...

Everything was terrible, I had to wait more than two hours. I do not recommend!

How can you have the nerve to deliver the wrong ice cream to someone? Just say you don't have the right one. Do you think about those with allergies? And for that, almost €8 each? And then you can't even reach them by phone? ...

EDIT! Still TERRIBLE, even now, 2 years later. Sauces are COMPLETELY missing. No servings!! Unbelievable!! Employees would rather be busy chatting with friends or acquaintances than processing orders placed over 10 minutes ago, at 2 a.m. when there was no business. They reach into their own wallets while paying. You're shooed into a dark corner because the nice new seating is "about to be closed off." Food is ice cold when you arrive. I wonder why that is? I'd like to give the place one last chance, but I'm still extremely disappointed.

Best employee very nice and friendly

Good day, I ordered from you today and paid around €30.94 and there was a hamburger missing and the food was very cold. My number was A830. I don't understand why people work there who have no experience and don't even care. The lady who worked there with these gloves touched her glasses every now and then and that is impossible and the gloves weren't changed. I think it's outrageous that the drink piss was warm and not even cold, it's an outrage. I would never pick up or take food from you again. As I said, there was a burger missing at number 830. Unbelievable, they keep changing staff because they have no experience and can't read and I waited over 20 minutes. Also unbelievable. I've never seen that before.

Very friendly service. We understood everything even though we didn't know German.

Today is May 13, 2025, at 8:00 PM. After waiting 5 minutes at the drive-thru, the employee asks me what I want. I give him the menu, and he says, "Please wait a moment." After waiting 15 minutes, and now there are 5 cars waiting behind me, I hear a honk from behind. Two minutes later, the cars disappear one after another. I, who's still standing there after 25 minutes, also honk twice. And walk away. Outrageous! I wouldn't be surprised if the store closes soon. I went to McS, and my order was ready in a minute. Best

Nice service, very friendly...👍

We ordered today, a burger and 3 curly fries were missing. Burger King itself was busy all the time and no one could be reached. We then contacted the driver personally because his number was on the receipt. He wanted to bring the missing items in 15 minutes. After an hour the food still wasn't there and the driver and Burger King itself couldn't be reached! Simply cheeky!

I was there yesterday to grab something quick to eat. 20 minutes later the order still wasn't ready. The burger had been there for 15 minutes. When I asked how long it would take, the employee barked at me that I could see that he was moving and that I should wait, he was alone. With all my love, I understand when there's a lot to do and you're understaffed (I've worked there myself). But I won't tolerate being bullied like that. Apart from the fact that my burger shouldn't even have been sold after the amount of time it was lying there. When I wanted to speak to the shift leader, the employee became rude again and the shift leader wasn't interested at all. He didn't say anything and threw my money in my hand when I said I would like to cancel. It's an absolute disgrace to treat customers like that. One star is almost too much for this way of dealing with things.

Ordered the Whooper Crunch Double (€11.99 for a single burger btw) and simply forgot to put the most important thing (the onion rings and pickles) on the burger. Delivery was exceptionally quick.

Roasted meat, and ice cream like milk 😁 the worst Burger King in Mönchengladbach

So this branch is really a disaster! Not only is the food regularly cold (even in the store), when you drive through the DiveIn, things are missing. And not just things like mayo or something, but big expensive burgers. How can this even happen?! Unfortunately, we made the mistake of not looking through the bags directly on site and only noticed it when we got home. Won't happen again! Just incompetent! This shows where the employees are properly trained and trained and where they are just cheap labor!

Great food, great service, would be back again

Burger King used to be better. Customers are not listened to properly in this branch. My order was taken incorrectly and the burgers were old and rancid and the fries were cold. The staff was also rude and didn't seem to want to work. I am very disappointed.

It's the very last store. Sometimes the man stands in the drive with 4 cars for 25 minutes. You can't get away from there easily. The staff, if there is any, is extremely overwhelmed. Unfortunately, communication is also a problem there.

Very good staff Food tastes as clean I will recommend it

Go eat somewhere else. Guests will soon have to cook for themselves. Zero service, no staff

Fries somehow rancid and unsalted. Double cheesy BBQ Lover was carelessly thrown together: completely out of place, far too little sauce and the bread was pretty dry too.

It used to be better, now it's dirty, the food doesn't taste the same anymore, the staff is very unfriendly. Always check your order, otherwise something is missing!

This branch is a disaster... there's nothing going on there, it's completely empty and they can't manage to take an order properly... it's always the same here... you wait and wait... hey, sorry, but if I want fast food then I don't want to wait a million years ;)... plus the staff (kiddies with a migration background for me) are absolutely unprofessional, overwhelmed and unfriendly... even 1 star is still too much here... a great branch several years ago, ever since Murat has taken over, you can safely bypass the shop...I tried it there again today, but after waiting forever I just drove...I'd rather take my money somewhere else ;))...you have to leave them there with their subterranean service

Nothing has changed after 3 years. Last time I was there, everyone was very slow and disoriented. Was there yesterday and just as bad. You wait 20 minutes for 2 cheeseburgers. Normal restaurants are faster. This is not a fast food restaurant. You also have to wait a long time at the drive-in. Beginners, take a look at McDonald's and KFC! Absolutely not recommended!!! There is dirt everywhere and leftover food left on the tables. What's the point if you order cheese with the burger and it's not put on it, or without pickles and bacon and then they are put on it. This is a crap shop.

I ordered my food at 8:36 p.m. and at 10:39 p.m. my food still hadn't arrived even though I ordered in the Burgerking app

It's so dirty here, it's really disgusting. We were here on Saturday lunchtime. The dirt can't have come from half a day, which means it hasn't been cleaned in a while. The floor is stained and sticky, there are stains/splashes of an indefinable white liquid on the table and chair legs. The tables are dirty and obviously not wiped down between meals. Soap and disinfectant were missing in the women's toilet. One toilet was full, the other was leaking water and the toilet paper cover was on the floor. You actually have to inform the health department.

Order completely wrong Delivered after 1 hour waiting time Food cold and not edible never again!

After four years, I visited this branch again yesterday, March 22nd, and... Nothing has changed, it's only gotten worse. Everything was covered in dirt, the garbage trucks were full. The kitchen equipment is terrible, and many things are broken. Get a different Burger King!! I've been to your store, located at 15273 in Mönchengladbach-Rheydt, four times in the last seven weeks. I mostly visited this branch on weekends between 4:00 PM and 8:00 PM. Two of my visits followed the following pattern and ended the same way. Due to the current coronavirus situation, only the drive-thru was open. When I arrived, there were only three vehicles there, so the service was quick. As I approached the order booth, a gruff voice asked for my order. Once I had placed my order, I drove to counter two as instructed. Here, I wanted to add another item to my order, but this was only possible with great resistance. After waiting for 7 minutes on the hard shoulder, my order was handed to my car without comment. When I asked where the kids' drinks were, I was told they were all included. Upon arriving home (a 5-minute drive), the perfect disaster unfolded. All the dishes, including the burger and fries, were cold—not just a little bit, but completely cold. The orders were incomplete. There were no drinks for the kids (Fruit Tiger was simply replaced with Coke even though Fruit Tiger was available), no fries, no mayo and ketchup, and no tomatoes or lettuce on the burger. Instead of the nuggets I ordered, the Happy Meal contained a cheeseburger and nuggets. It just didn't fit! Furthermore, the following deficiencies were noted during my visit: - The display under the order counter at the drive-thru was visibly broken (for an extended period of time). - The employees were unfriendly, harsh, and clearly overwhelmed by the situation at counter two. - In addition, the employees' behavior was unprofessional. - Payments with Payback or collecting points were unfortunately not possible at this branch, despite extensive advertising. - The prepared food in no way meets the quality standards of SCHLOSS BURGER GmbH.

I've never seen such a dirty Burger King!

I've been ordering from Lieferando for 3 hours and I still haven't received anything. Nobody answers the phone. And now my order is shown as delivered.

I had to wait for over an hour to take my order which is ridiculous for a fast-food, not only that but some of the things I order ware still not done. Plus other bits missing. The food wasn’t great either. Plus missing the free refill which the Burger King is well known for. Also very dirty inside

Juice shop with endless waiting times should be closed by the health department! 🤢 🤮

Unfortunately you wait over 20 minutes for your order, which was just €12. Nothing “quick to BK”

We had them delivered. It sucked... It took way too long for the route, some of the orders were wrong / burgers were missing, sauces had completely run out and I had to drive there because the Tefelon was switched off. NEVER AGAIN.

I can only recommend a very good shop

Sorry guys, but you definitely need to come up with something when it comes to your customer processing. I'm really not quick to complain, but you regularly have to stand with your legs in your stomach and tires in your car, both in the store and in the drive. Everything takes time, I understand that. But unfortunately what's going on with you is really over the top. Update: the new crew seems to be making an effort. However, it still takes a damn long time. It seems like the store is simply understocked. Unfortunately, the quality of the burgers has deteriorated a lot... I think I'll avoid this location for now. Unfortunately the last 3 times were underground.

Unfortunately not recommended as you have to wait 30 minutes until an order is ready.

Very long waiting time, just wanted a junior bag. Some things not available (children's drink and squeeze)

It's a catastrophe, the employees don't feel like living their lives and they pass that on to the customers!!! You can easily take a nap on the drive, it just takes such a long time!!!!!

Fast and friendly service and the food was very tasty

Food cold, staff totally overwhelmed. The tables and floor haven't seen a rag in a while. We won't go there anymore.

I've been there many times because the nearest Burger King is very far... But unfortunately, with small exceptions, it's always disappointing, which in my opinion is due to the tense staff situation (sometimes there were only 1-2 people there, even at "peak times"!) It's simply unrealistic to get your food in a timely manner and at the same time have a clean restaurant...it is often very full or overcrowded at the tray drop-off point. During mosque times the parking lot is regularly full, which is something you should keep in mind if you come by car... I was really surprised that everything was full but there were only two guests in the restaurant! However, when it comes to food, an effort is usually made - it was rarely something that was poorly put together or "cold".

Unfortunately it is the same woman again who is always unfriendly on the drive. She is about 40 years old and comes from Iran, Syria or Afghanistan Every time there are discussions with her. Recently because of salt. I wanted these salt bags a few pieces and she says we don't have anything like that! How have you not, there are Buger King and Mcdonalds in every one! This evening I had just ordered 2 menus, each of which should be packed separately. If I park the car at the front, I'll wait for her to come back with a bag. Just because I said apparently different packages, She made a pun out of it and said the hot things and started arguing again! Whether I say bags or packages: the word different is important! But I think she goes the extra mile when she has a customer on the kicker! She's still upset too. Every time she looks unfriendly, argues! It's a shame for the shop and the owner, they don't get that kind of thing. That's why write here. But there is a contrast to this woman, a man in his mid-40s. He is always friendly and has an ear! From now on I will no longer order in Drive in Mehr and will no longer let this woman serve me and say that someone else will serve me inside! Upgrade: Today on Tue. January 14th 1:00 p.m. The tables were dirty. Had to clean my table myself. There was no soap in the men's toilet. Apparently my food number was called. The burger and fries were cold. Strangely enough, the nuggets were still hot. How can that be? The young man about 35 years old, type Iranian or Syrian. didn't want to swap the burger. Because apparently it was my fault and I didn't understand the number that was calling. It can't be that in this store there are always some problems. The shop is dirty. The service is unable to show empathy to the customer regardless of whether they are customers are satisfied or not. I was treated pretty badly and not for the first time. This guy also portrayed himself as a manager, which I don't believe. It's a shame for the Burger King chain that people like that work there.

It's really terrible and simply disgusting what they're doing!!! Went there again today and they wanted to sell us meat as vegetarian. Unfortunately, we only noticed this when we got home because we had food to take away. This isn't the first time. Next time the authorities will be informed!

Everything takes forever here. They'd better close the shop. It's no fun ordering anything here. The employees are massively overwhelmed.

Me and my two friends ordered three cappuccinos. An employee stood in front of the cash register and was unfriendly. (This happened on January 10, 2025 at 7:20 p.m.) He made two cappuccinos and left them at the table. He went somewhere and only came in 10 minutes and made the last cappuccino and the two cappuccinos The ones he had already made before became too cold, we said the cappuccino was too cold and he then took all the cappuccinos and swapped them. then we have 2 mcchicken and 2 chicken nuggets burgers he made us wait a lot of time and I had the number 639 and he left the 639 and started with the other numbers, e.g. 642,643, and so on. We asked him how long it would take you to finish our food and he said tell me she. I posted a picture like this below When he came in there was this box under his foot, he kicked it and he took it and put it in there and he even gave it to a customer We waited from 7:15 p.m. to 8:00 p.m

Sometimes good, sometimes bad, fasfood chain. However, what has really struck me recently: The terminals are incredibly dirty. As if people had spit on the display. They are almost never cleaned. Disgusting.

1. Food cold. 2. Service unfriendly Payback was not accepted. 3. Ambience not clean, everything sticks or lies rubbish rum outside no better

Saturday evening and there is an employee for drive, normal orders and the self-orders...waiting for 2 ice creams for 20 minutes...how is that supposed to work? Very bad personnel planner or franchise manager

I ordered 3 times and 2 times it took more than 2 hours. It took a while and I didn't accept the food. The food came “quickly” three times, after 1 hour. 45 min. Cold and then inedible 15€ in the bin never again there are now enough burger providers for example Jumbo Junior Burger warm and quick for 10€ with lots of meat 👍my tip Burger King 🤮🤮🤮🤮🤮

It really is one of the worst stores ever. NEVER ORDER THERE!!!!!!

We will not visit this store again. The first time we were given the wrong order at the drive-thru. The second time a card payment was not possible. The third time, the intercom at the drive-in apparently didn't work. In any case, the young man didn't hear us, but we heard him. Suddenly he comes running to the intercom and insults us as to whether we were doing this on purpose. His behavior was completely inappropriate and anti-social. We then drove away without ordering.

Very poor and severely overwhelmed service, Drive barely works or doesn't work at all. The friendliness of some employees cannot compensate for the incomparably poor organization. This has nothing to do with fast food

Front manager Krisumali best woman Employees were there working with few people and even though there was a lot going on, she had everything under control and was unusually friendly

They can be happy that I have to give 1 star. Every time there is a wait and after the wait the food is still cold. Slowly a lot has to change here in the store!! And unfortunately everyone is very unfriendly!!

Everyone there is unfriendly! received cold burgers that were carelessly slapped together. Something urgently needs to change.

Bring your time - regardless of whether there are already guests in the store or you are the only customer. It takes forever!

No one piece menu, otherwise everything is fine.

Instead of chilli cheese, they delivered me normal ones and my mayo was missing. not recommended

Slow, dirty shop, service also forgets orders or brings the wrong thing

The employees fall asleep standing up at the pace they work, there are hardly any customers and you still wait almost 20 minutes for your food. When ordering, half of it was wrong, after which you had to wait again, or it was completely missing and the other half was just slapped down, making you wonder whether the kitchen was drunk. The corrected order was absolutely unappetizing to look at. We had previously read reviews on Lieferando that the food was never delivered, and the employees weren't surprised at all.