McDonald's in Mönchengladbach

I am very dissatisfied. This is the second time it's happened to me that the personalized burger wasn't topped correctly. Paid extra charge for double topping, unfortunately only realized too late that both burgers were correctly declared but the double meat was missing. The same thing happened to me last Saturday, you could almost think the system was behind it.

It wasn't until we had placed our order and wanted to sit down that we realized what a mess we had ended up in. If we had noticed it beforehand, we would have left again. Only when we complained did they try to put things in order. We will never enter this store again.

Pure disaster. I ordered 5 small things including Mc Flurry and a squeeze water ice cream. I saw how the employee prepared it. First he did the MC Flurry. For the other things (2 apple turnovers and coffee) I have a whopping 25!!!!! Waited minutes (the employee preferred to fill up the milk in the coffee machine. When it said the order was ready, I realized that the water ice for my son was missing from my manageable order. The answer was I know and the employee gave it a water to drink. After several times he understood and gave me the water ice cream. When we sat down at the table, we discovered that the mc flurry was also a frozen yoghurt. Then the employee didn't have it again understood. A pure catastrophe that cost me my nerves and 30 minutes of my life just to receive a correct order.

Good food but long waiting times. It also often happens that parts of a menu are forgotten.

If I order something, I would just like to have what I ordered. Every time I order something from this McDonald's the service staff are rude and forget half of it and then complain when you point it out to them. Also, if you forgot half of the ingredients on a citizen, I don't understand how that works either. All in all, just a bad store.

Took a little longer... but almost as good as always! (here the Big Mäg was as it should be!) 😁

With visitor kids at McD.,Krefelder Straße. The hamburgers we ordered were served lukewarm. Various tables dirty, leftover food on the table and floor. You don't want to sit down there. The outside area was also unkempt. Found space for 5 people on the upper floor. The service is not particularly friendly, even a “bon appetit” is asking too much. McD here far away from the great commercials🥴

I would like to share my experience at your McDonald's drive-thru. Yesterday around midnight on the way home I drove to the drive and even though it wasn't busy, I still had to wait about 10-15 minutes for my order, which consisted of 4 cheeseburgers and fries. I paid the full amount, but a burger was missing from my order and the food was lukewarm. Despite the long waiting time and relatively little activity, the employees couldn't manage to serve hot and complete food. Unfortunately, since I had three sleeping children in the car, I wasn't able to queue again or get out to complain about the missing burger. It would be nice if such inconveniences could be avoided in the future. At the other branch in the city on Rharacker, which is a hell of a business, something like this has never happened to me in 20 years.

Worst Mc'Donalds ever......Staff totally overwhelmed and slow even though Mc'Drive wasn't even open, so it was incomprehensible that the burgers were cold...plus it's very dirty there!!We're over 30 Waited for our order for a minute. The shop can be closed

Waited 15 minutes for order. Burger and fries ice cold, sauces forgotten and drink wrong.

The condition of this branch is extremely questionable, a very dirty branch, sticky floor and tables. French fries leftovers and packaging residue flying everywhere under the tables. Simply disgusting. As for the quality of service: the waiting time is a complete disaster. Regardless of the order, it takes at least 40 minutes. I don't have unreasonable expectations from McDonald's as it is not a restaurant, but a 40 minute wait is not normal, especially if this is not the first time. It seems as if the employees are simply overwhelmed and can't get anything done.

Very bad service. The food had been sitting on the counter for over 10 minutes and was only lukewarm when we got it. Soon you won't be able to move any slower.

Ordered from mcdrive today, noticed at home that something was missing. Drove back, the problem was explained and I was treated very well and the missing product was replaced. Super friendly thank you

By far the worst McDonald ever. Extremely unclean, cold burgers standard, completely chaotic in the organization, recently at the Frankfurt airport at McDonalds, I didn't even know that MC had hot burgers 😉.

Food okay, but very dirty. Every table was dirty, tablet carts were full, there were 5 people behind the counter and one person working.

We waited 50 minutes for food and then went to the front We asked when it would be finished and they said they had lost the piece of paper and were starting now

1. Order forgotten, then incomplete and cold. Complaint not possible: The food is like that with us.

Food would have been good if it had come. Had to get to the bus. But that's why ed sheeran runs 😝

Delicious like McDonalds. Service 1A

Impossible waiting times, even though ordered online in advance. Staff disorganized and overwhelmed. You have to check everything you get because there is usually something missing or wrong. Apparently the staff doesn't know their own products, so a simple menu order becomes a game of patience. When there is activity, everything collapses. Cleanliness is also a point.

I waited 45 minutes at this juice shop for a coffee. Not recommended.

Every time something goes wrong. The employees and even the shift managers are not able to really put everything that has been ordered and what has been billed into the bags. You have to unpack and check everything completely with every order. Unfortunately it doesn't work any other way. Unfortunately there are no exceptions.

Once and never again. The staff was completely overwhelmed and it was also dirty. People went to the counter after 30 minutes and complained so they could finally get their food. After 30 minutes I wanted to cancel my order. I quickly got my burger. And it was cold. I don't know if the evening will be like that there, but I don't need a second try.

I promise it. On the day I receive my order at the drive as I ordered it, I will do a free day of internship with you. Arrived back home. Fries are missing. 😀 Would be disappointed if it was complete. Keep it up 👍 😘

When I go to a McDonald's I don't expect anything. Neither about the tasteless food nor about the underpaid and incredibly unmotivated staff. But why do I open a location with X seats if I can't even manage to serve half of them? Here you wait longer for your food than in real restaurants where the food is actually cooked and not warmed up... Well, long story short, I've never been so disappointed by a "fast" food restaurant and I'm probably still waiting for my food today.

Service and cleanliness a catastrophe. Wanted to grab something to eat with the kids quickly after swimming. I tell you: avoid this McDonald's on Sundays after 6 p.m. The staff here is completely overwhelmed. Various incorrect orders went out and at 7:25 p.m. we still don't have our food. Not to mention the fact that there is rubbish lying around everywhere in the entire restaurant.

This McDonalds is extremely dirty and disorganized. When ordering at the terminal there wasn't even an invoice because the receipt was obviously not refilled. The floor was completely full of grease, chips and various other foods that could no longer be identified. The tables were also not wiped down. At least a young lady took care of the latter point quite quickly. Despite ordering, we just left again. I would recommend everyone to avoid this restaurant or take disinfectants and wipes with you.

40 minutes waiting time! Burger cold! Extra bacon missing..... Disastrous teamwork..

A portion of fries takes about 20 minutes from ordering to receiving and no one else was in the store

Waited 20 minutes at MC Drive and then got cold fries.

McDonald's. You know what you're getting. This branch in particular is very nice because of its upper floor. Otherwise everything as you would expect.

Generation Z also seems to be quite overwhelmed at this Drive Inn. No matter what you order, something is always missing! Sometimes the salt on the fries, sometimes the napkins, sometimes the mayonnaise. But if you order a cheeseburger without pickles, of course there are still some on it...LOL

Unfortunately, all the citizens were cold. After return, exchange burgers were searched for at the storage counter under warm light. Simply underground.

Absolutely dirty atmosphere. Despite several employees, you wait forever for your heartlessly prepared, cold food. Rarely have I seen such a disgusting McDonald's. This has been the case for several years and has not changed even after repeated references. I would never eat there. It's hard to believe it's still open. Even the Burger King branches that were seen on TV in the criticism didn't look that bad. McDonald's seems to have a good legal department...but unfortunately nothing more.

We're talking about fast food here. I recommend that one or two of the service staff translate it. 😂😂😂

Die Karte bei McDrive wechselt so schnell dass man sich keinen Überblick verschaffen kann was es gibt und was man bestellen kann. Wenn man dann bestellt hat und ein 6 € Menü mit 10 € bezahlen möchte ist kein entsprechendes wechselgeld da.

Unfassbar 2 mal Sachen am mc Drive bestellt und 2 mal wurden Sachen auf dem Burger die man als extra bestellt vergessen !!! Nie wieder Betrug !

War bisher einer meiner Lieblings Mc's. Hat immer gut geschmeckt und wir haben stets einen Sitzplatz bekommen. Leider gibt es auch dort kein MC Café mehr.

Отличный. Отдельное спасибо русскоязычному персоналу. Вы хорошие ребята!! Удачи

Eine gut gelaunte Mitarbeiterin erhellte den trüben Tag. 🙂

Es war nicht sehr voll. Aber sehr sauber und ein freundlicher Mitarbeiter.

Ein üblicher McDonald's, meint man.. Bestellung nur über Terminal, was ich persönlich etwas übergriffig empfinde. Ich möchte selber entscheiden ob ich direkt an der Kasse oder am Terminal bestelle. Da gibt es Filialen für sind kundenfreundlicher. Sonst wenig bis gar nichts überraschendes, McDonald halt.

Mitarbeiter sind frech geben nicht alles was ich bestellt habe haben nur Hälfte rein getan

Modernes Gebäude, sehr freundlich e Mitarbeiter. Kann man weiter empfehlen.

Üzgünüm daha güler yüzlü ve yiyecekler sıcak olabilirdi yarım saat bekledim ama yinede soğuk aldım siparişimi 👎

Mega voll Boden dreckig, Tische dreckig, einfach alles war dreckig

Eine eher kleine Filiale, die ziemlich wenig Besucher hatte. Leider wurden die Abfallregale nicht geleert. Sonst das übliche Angebot.

War leider sehr dreckig essen war lecker und warm

Immer "ordentliche" Burger bisher bekommen, Bestellungen immer vollständig

Lange Wartezeit Indoor, Essen teilweise schon kalt, 1 Artikel fehlte und die beiden Spielzeuge waren nicht die ausgewählten. Bem Betreten sehr schmutzig (Boden und Tische)

War lange nicht mehr in der Filiale. Personal sehr freundlich und hilfsbereit. Laden/ Wc sehr sauber.

Was will man sagen Fast food eben

Essen und Getränke und Service sehr gut.

Sehr saubere Toiletten. Empfehlenswert.

Sind mal nach ewigen Zeiten wieder nach MC gefahren und es schmeckte immer noch wie früher.

Bei nun mehr als drei bestelungen über die app und abholung am drive through jedesmal hatte irgendwas gefehlt( bürger die man mit pukten zahlen konnte. Bürger die zum menü gehören. Anstelle von dem einen einen anderen etc.) Echt enttäuschend.

Heute mit den Kindern einen tollen Nachmittag bei euch gehabt. Obwohl es sehr gut besucht war haben wir unser Essen schnell bekommen 🙂 Auf der Terrasse waren alle Tische besetzt deshalb mussten wir leider lnnen sitzen. War aber ok denn alles war sauber

Sehr freundliche Mitarbeiter und sehr sauber.

Hier findet man echt freundliche Mitarbeiter die lächeln können und die Tageszeit kennen … das Essen ist warm / heiß wie es sein sollte … Danke für den netten Aufenthalt

Immer wieder toller Service, sehr sauber und freundliche Mitarbeiter.

Schönes Restaurant mit einladender Terrasse. Nette Menschen die dort bedienen. Das Essen lecker und frisch. Schön sauber egal ob drinnen oder draussen. Parkmöglichkeiten sind super, man sollte aber die parkscheibe nicht vergessen. Aber das ist ja mittlerweile auf fast allen Parkplätze Pflicht. Ich kann dieses Restaurant nur weiterempfehlen.

Mit Abstand die schönste und sauberste Filiale. Top !

Nette Mitarbeiter; sauber; hat in der oberen Etage einen Screen, auf dem man Spiele spielen kann; man kann sowohl an der Kasse als auch an einem Automaten bestellen und die McDonalds Rewards App verwenden.

Immer wieder ist es schön in diesem Restaurant zu sein. Das komplette Team ist immer sehr herzlich und freundlich und das Restaurant mit seinen zwei etagen sehr schön. Sauberkeit und Qualität von essen ist immer top. 👍🏽 manchmal dauert es etwas länger, aber natürlich wenn es voll ist. wir sind immer sehr gerne dort. Die kinder haben immer viel spass auf der Rutsche und möchten gar nicht nach hause. Manche Rezessionen kann man hier einfach nicht nachvollziehen.

Leider waren die Burger nicht die Besten und waren trocken. Sehr schade, da die Lokalität sehr cool aufgebaut ist

It was dirty, or, way below what one would expect in a McDonald's.