Burger King Mönchengladbach in Mönchengladbach

If you don't have enough time or it's too late, this option is an excellent alternative. The professional demeanor of the drive-in staff is convincing; the food received conveys an authentic American flair.

There's ALWAYS something missing when you order at the drive-thru, ALWAYS. Check your order EVERY TIME! This really isn't acceptable. I have to drive back at least every time, if not twice, or go inside and get my missing burger or fries. Coke and Coke Zero are also often mixed up.

A bit run down and the toilets leave a lot to be desired. Food quality as usual.

If you're in a hurry, you can treat yourself. Everyone knows BK, so it certainly doesn't need to be described in detail.

If one could give zero stars, the way the shop presents itself would do it justice. Constantly changing staff. Service at the drive-up counter takes a while. Burgers that are only lukewarm and have far exceeded their waiting time. If you complain about the burger being too hot, you have to listen to comments. I try it every six months and nothing changes. The principle of fast food has been misunderstood here. I don't think the staff can even help it. That might be more the fault of the franchisee.

It's a shame but people... I don't understand at all, I've probably ordered from you 10 times via the BK app and it's always been clear. But today I called after an hour and said the driver had just left and 1.5 hours later the doorbell was still ringing. So a total of 2.5 hours. What was really crazy was that after I said, “I have to reject that,” I just said, OK, bye! I opened a can of ravioli for the children and they were very disappointed. With all understanding for the hard job, but that was the last time, sorry!

Disaster…. Toilet available but not usable

Never again!! It's a disgrace what you do to your customers. My order should be here in 59 minutes. After 2 hours I tried in vain to reach the branch. After more than 2 hours the esssn arrived. I told the driver that we had been waiting for 2 hours and that I didn't understand paying full price for cold food. Then he boldly says to me have you read the reviews? It says one and a half hour delivery time. Boy, if the order confirmation says 59 minutes, it should be that way! That has absolutely nothing to do with the ratings, right? He said it's always like that, he was the only driver and that we either pay the full price or he takes the food back with him. How bold can you be? Simply outrageous. Never order there!!!

The fries were way salty, and the burgers were not warm. My friend got the wrong burger and drink And that's just about food. Inside is just dirty. The floor and tables have food on it, and some were sticky. I suppose that this is what you get when you put a bunch of untrained kids together. But I would expect some supervision on them. At least try when you ask people money

Absolute disaster. Called after a 1.5 hour wait and was told that the food would be there in 30 minutes. After 2.5 hours there is still nothing. If there is no capacity for delivery, then just leave it alone. Corrosive.

The food was cold and not fresh. I waited two and a half hours. This is the second time I have been disappointed by this restaurant. Waiting time and food a disaster. I hope this restaurant closes soon

Waited forever, burger was only lukewarm, fries ran past the salt, the order wasn't complete, toilet was dirty, return cart was overflowing, just really disgusting.

We ordered half of the order was missing, plus the food was cold, the fries were wobbly and we had to wait 2 hours for the food, the service was bad and unfriendly, never said bad, I'd rather go to MacDonald 🤡

Absolutely catastrophic! The fries tasted like they had been stored since World War II - dry and inedible. The burger? Hard as the heart of a tax officer in a tax audit. The tables were so dirty I almost thought they were part of a chemistry experiment. And the toilets? Looked like someone had turned it into an excavation site. I can't recommend it to anyone at all!

Disaster! The tables were extremely unhygienic - it felt like we were at an Indian street food market by Rajesh. Every single table in this hovel was covered in crumbs and dirt. The fries were sticky and cold, even though we ordered fresh. The chili cheeseburger was the worst I've ever eaten at a Burger King!

Long wait even though almost no one was there

A good Burger King. As always, the food was great, tasted good and was freshly prepared.

Staff unfriendly, orders are wrong and also cold and most of them very dry.

A rather small BK. Unfortunately, it's usually quite rubbish and untidy. It could also be a lot cleaner and being polite and courteous to customers certainly doesn't hurt either. If you're nearby and hungry, you'll find something better nearby. You don't have to experience this BK.

The staff always tries to cope with the technically poor inventory.

Very clean, very friendly staff.

So, just no. I'm sure people here only go out to eat because there aren't any Mcdonnalds nearby. Food was terrible and hard to choke down. The mayo felt like it was just vinegar. The employee spoke German poorly and had forgotten several sauces. A joke from a fast food chain! I think the only reason this store is still standing is because the health inspector always ended up in a coma or worse and so never managed to close this building. Better drive a few minutes further and go to Mcdonnalds, really. It's coming out front and back. I don't think you want it. But just a little tip...

I will never go there again, not recommended, everything was strange and unfriendly

Thanks for my lattice fries, for €3.50 you at least demand competence and not that you get 60% fries. If I had wanted fries I would have ordered them too.

very bad experience It costs nothing to welcome gas The team leader or manager put on clean clothes

CATASTROPHIC!!!!! preferably 0 stars

Incompetent employees. Any private company would have gone bankrupt a long time ago if they worked like this!

Please don't offer a delivery service if you simply don't have people to deliver the orders. I've ordered several times before with a wait of over 90 minutes but TODAY it was a blast...I waited over 150 minutes for 2 burgers. I thought there would be nothing more. I have something else to do than just wait for your delivery. Accordingly, the burger was lukewarm. And then there was also a rotten salad. That simply can't be the case! I really felt sorry for the delivery driver, he'll definitely be shit on by everyone who orders... At least hire people for peak times. Is Burger King really that bad? Well, if you continue like this you won't have to worry about it in the future, because the place will soon be closed... Maybe the king will switch places with the clown. He doesn't have a problem because he simply lets external people drive. Uber Eats or the Lieferando people. Then your own employees can stay in the kitchen. I don't want to work for you. If that doesn't work, then there will definitely be chaos and unhealthy stress.

The employee with the black braid and glasses is absolutely the best!!!

Food good, speed fast, but the staff preferred to stand around bored at 8 p.m. on a Saturday evening instead of cleaning the tables. Every other table was dirty and crumbled and we had to look for a clean table. There were only four other people in the restaurant with us. This can certainly be improved and I used to be a service worker. There was no standing around...

It's just a Fast Foot store and not a restaurant

The branch used to be really good. Now again cold, wrong or missing, there really aren't any big or particularly complicated ones. Today: Plant-Based Snack bucket small, sauces: mayonnaise and sweet and sour. Get: plant-based snack bucket small, forget the fries. Very annoying for €9.99

Catasofal!!! Waited 30 minutes on the drive either change staff or more staff or close the shop!!!!

The burger was served in the usual quality by friendly service in a fairly austere environment!

I think it always takes a long time, no matter where

Dirty shop, everything dirty from top to bottom. I don't know why I keep finding myself here, not a table is wiped down, even the windows are dirty. The food is just like you would expect from a fast food chain.

After the renovation, it was a little more open and friendly. Similar to the competitor, the customer can/should enter their order themselves in a terminal. The menu navigation is a bit lengthy. UPDATE: If you order and pay for something in the terminal, you will NOT get your money back on site if the goods are sold out. In any case, I've been waiting for over 3 weeks for the refund from the head office 😞

Friendly and helpful staff. Toilets very clean. Burgers and fries were freshly prepared.

20 minute wait in the drive-thru. This no longer has anything to do with fast food

Run down and not maintained. The food was vomiting. For 3 of our group it was literally like that NOT RECOMMENDED!!! If I could give less than one star I would. I puked afterwards

You will find super slow and motivated employees there

15 minutes Long waiting times for 1 ice cream Star was only given because you have to.

Twice I have ordered food and each time they bring it wrong. I don't even want to talk about the 2 hour wait! They don't bring me the burger I ordered and the curly fries were half mixed with regular fries even though I didn't order them that way. Last time they didn't deliver the curly fries even though I paid for them. I will never order here again. With so many mistakes, they probably made my veggie burger with real chicken because it definitely didn't taste like a veggie burger. I don't recommend it to anyone. Definitely don't order from here, you will be really disappointed!

Unfriendly staff and the food wasn't as usual from Burgerking, things were missing again, which isn't the first time, the stupidest people there are working there, more incompetence, the staff should be completely replaced!!!!!!!!!

I've been waiting for my food for 2 hours, what are the employees doing? They're dancing or what I spend 71€ for the shit then you expect hot burgers and not cold and stale ones, you don't even get the right amount of money back if you order something. I'm still wondering how this Burger King isn't already closed. I'd rather eat at Mc's and not here, it's not worth it at all

You couldn't drink Cola because it was totally watered down and the rest was also rather weak.

Ordering via screen isn't anywhere near faster than at the counter, is completely unnecessary and is probably intended to save staff. I insisted on ordering at the counter as this nonsense on my part is not supported. When my order was packed, the employee put the bag on the counter, pressed some button and my order was indicated as ready for pickup by a much too loud tone. Not even a brief eye contact with me. There were very few visitors on site and the order could have been handed to me personally. Personally..... That's completely over at Burger King, at least in MG. First the machines and the remaining staff are unfriendly - probably because the remaining employees have to take on more tasks per shift. Don't you already have something in development? A cleaning robot that I can order and pay for, e.g. b. Ordering via screen should be an option and not the first choice. After the scandals in the past, including in this branch, the issue has been resolved.

Food was ok, only the service left something to be desired, annoyed staff, dirty tables outside. When asked for a broom or for help getting it out because my son had dropped a toy under the slide, I would roll my eyes and put some other toy in my hand so I ended up getting the toy out with a stick

When I reported that something was missing from my order I was ignored. My calls were also ignored. And that because of 10€? Awkward

I ordered via Lieferando and it said it would take an hour. After an hour and a half, still no food arrived!!!!!!

Absolute disaster!!!!!!! Waited almost three hours for food and then everything was wrong 😑 Never again and I can only advise everyone to avoid this shop!

The store impresses with its organizational chaos... the waiting times take the fast food label to absurdity 🤣🤣🤣

Relatively large Burger King branch with a large outdoor area. There was a sign at the checkout indicating that orders should only be made at the self-ordering terminal. Waiting time for the food was a little longer due to the high volume of orders. Unfortunately, both indoor and outdoor clearing trolleys were completely full so that people could no longer clear away their trays and so all the tables were full of empty trays. The food itself was good and relatively fresh.

The man at the counter with the drive headset was super unfriendly and impatient. He seemed happy and dissatisfied. It can't be due to stress. The shop was relatively quiet. If you meet guests with eye rolls, it's very rude. Or when you ask for the broom so you can sweep up something because the short one has spilled something. After over an hour he still hasn't removed it. So the employee missed the job. First and last time there. Ps: I can't blame the lack of staff or the working environment. Food was ok so far.

In my opinion, the offering and service have improved over the last few years. There are also vegetarian things now, even if they always take a little longer to prepare.

Food was great, but the tables and floor were sticky

I ordered food there and it never arrived. I then tried calling several times and no one answered.

After a long time, I resorted to this place again... ordered at 10:40 p.m. and currently it's 12:36 a.m. and no delivery anywhere, even though delivery service is supposed to take place until 12:00 a.m.... money saved and Stomach cramps from “eating” as well

The nastiest food I've ever had. Drink: no carbon dioxide. Fries: You know that one brown fries that sat in the deep fryer outside of the basket for two months? All of my fries looked the same, inedible and this BK obviously has no money for salt or where is the salt on a fries? Burger: The meat looked so disgusting, the burgers just didn't taste good. My toilet wasn't a big fan of this meal either. French Fries Sauce: Is there no more mayo? This lawnmower vegan french fries sauce has the consistency of water and tastes disgusting. No substitute for mayo. The best thing about this BK was the parking lot as it is right in front of the door.

The ordering machines are not as good as the competition. Mobile internet on site is rather poor. As usual, food is the same everywhere.

Fries old and rancid. The crispy chicken burger was dry and also tasted like old fat, hardly any sauce, a crumb of lettuce and tomato on it... a joke... 5.79 for a burger like that. No more Burger King!

1 star for the drive in 👌.... the rest is rubbish! How can you give everything wrong and do everything wrong...! Either the employees are not capable or they don't understand you. It says we're sorry, we didn't and we didn't!!!

The burgers were so good, the fries were dry and not tasty. McDonald's is worlds better.

Food was as expected. I like Burger King. 🍔 especially the chili cheese nuggets

I've never had slower service at a Burger King.

It takes forever! The food is just cold!

Long waiting times, no card payment in the drive and the quality is also extremely poor.

Everything is becoming more expensive and everything is bad, bad service, bad food, everything That's what we call chille cheese these days and paying just under 3 euros is just a rip off!

25min waiting time Work clothes dingy

The order didn't arrive so the staff said I wasn't at home and couldn't be reached

I ordered online, waited 2 hours, food was cold and there was little salad and little sauce on the burger

Unbelievable... what a dirty little place! The best part was the super cheap gas station next door

Very tasty and friendly service

Friendly lady at the cash register. Nice meal.

Service was great. Food as expected.

It just takes too long. The restaurant is not tidy let alone clean.

No big Burger King and a little further away from the highway. You eat here for the burgers, not for the atmosphere!-) Small parking lot and tables close together. There is also some place to sit outside. We were there around 7:00 PM and it was still quite busy. Not very fast either. But moving forward...

It was very tasty, freshly prepared, fast service and very friendly and accommodating.

Long wait for food, price totally overpriced

Very nice staff and the waiting time was reasonable

The main thing is always empty.

The wait for the food wasn't long (max. 10 minutes) Food was hot. Fries a little heavily salted. Tables, ordering terminal and floors were more dirty than clean. The table top was loose and wobbled badly. The toilet has no hand paper, toilet paper was empty, toilet seats were dirty, floor was very dirty.

Stinky toilets Very unfriendly staff just sent me away. Never again.

I will definitely report this place to the health department!!!! Fries tasted rancid and the nuggets tasted like old grease and the crispy check burger was dry and has. Give me more criticism points but because of my food poisoning I'm going to the doctor now and see what I can do. Thanks for nothing!!!!!

The cashier tried her best, but the foam that came out of the shake machine wasn't appetizing. Burger was okay and fresh. And it was relatively clean.

It's not only an outrage that it wasn't delivered and I had to go to the branch in the middle of the night, but I was also rudely approached by your arrogant employee. It would be my fault and I have to pay again. The employee promised me in an unfriendly manner that he would call them immediately so that at least it wouldn't be debited twice. What kind of unreliable employee is this? Considering that I waited for 2 hours and then had to go there at night because no one answered the phone in the branch and of course their customer service didn't need to respond. He couldn't give me the offer I ordered (2 chicken burgers for the price of one)... I called the store countless times and also wrote to their customer service. No reaction. Til today! (03/18/24) I have already deleted the BK app. I'm disgusted by the greasy shop. Does someone actually check their toilet? I'll post this wherever I can. The Google reviews say it all! If you have employees like that you don't need a Wallraff... I want my money back Marco Schmidt

Good clean BK, food always perfect, what more could you want?

It took half an hour for the food to be ready. All tables were dirty and some had not been cleared

You can improve In terms of staff, service, cleanliness, etc

Waited 45 minutes for our food. And that in a fast food restaurant. In the end half of it was missing and the food was cold. The burgers looked like they had been squished, even the cheeseburger was missing the cheese slice that gave it its name. The fries were a joke too. The bag was only half full and the french fries were dripping with grease. Everything went in the bin. I could have set my €20 on fire and the result would have been the same.

Largest measures I ordered, waited over 80 minutes and no one answered the phone! Do yourself a favor and leave it

05/16/21: 25 minutes of waiting in the drive in and another big king is missing 05.02.24: had to choose our own order from 4 large bags and after waiting 25 minutes. Had 2 of the 4 large bags. Our order: 4 big king, 2x chili frize, 2x small fries, 1x large 17 chicken nuggets with souercream and 1x onion.... We received 2x big king, 1x chicken nugget burger, 2x chili frize, 4x small fries and the large chicken nugget package without sourcream!!!!! Tasting makes you sick. You can taste the old fat and the dirty kitchen out of the petis! A case for the health department!!! The chicken nuggets taste like they have been warmed three times!!!! Will definitely report this mess!!!!!!

I wanted to order from Drive today, but the contact at Burger King Drive was so rude and unfriendly that I drove away immediately! I have never met such rude staff! Such people should never serve people in their lives!

It's garbage among garbage, a disgrace to the fast food industry. Not only were the burgers lukewarm, but they also had no taste. Yes, they had no taste at all. The fries were also extremely unpalatable. There were only three or four people at the table at that time. When I ate, they were not freshly fried, and I spent a lot of money. The most delicious thing turned out to be Coke, and the service was even worse. No matter when ordering or serving, I didn’t even smile. The surrounding atmosphere was okay. But it was a little dirty, no one cleaned it, and there were some weird things stuck on the table. I had to find three or four tables before I sat down to eat. There were very few varieties. The low score is not without reason. I really don’t recommend it.

For me, BK's burgers are clearly better than those of other fast food chains. If that weren't the case, I would rather give my money to the competitor. Why? Because above all, friendliness, fast and correct processing in the “drive in” should be very important. Unfortunately, these are foreign words in at least two branches in MG. Mistakes from past times are consistently made worse and improved. It could all be that simple, but it isn't. Today, at the end of January 2024, I was back at BK MG for a long time and had deja vu again from the dirty floor and the greasy tables. It just doesn't stop.

Dieser Laden auf der Waldnielerstr. Wird immer schlimmer. Coupons werden da nicht mehr angenommen. Obwohl ich eine App habe. Sehr unfähige, unfreundliche personal. Das war mal mein Lieblingsladen. Auch die Sauberkeit, naja note 4. Ich bin ohne was zubestellen wieder raus gegangen. 1 Stern ist noch zuviel. Bin sehr entäuscht und kann dieses Restaurant NICHT EMPFEHLEN.

seit dem letzten wiederholten skandal war ich bestimmt ein jahr nicht mehr da, dann heute mehr oder weniger gezwungen im drive in was geholt und das war dann auch wieder das letzte mal, habe fast 30 min gewartet und es war nur ein auto vor mir, hat mit fast food nichts zu tun und die burger waren auch nicht gut, genau so wie früher

Essen 5 Sterne! Service in letzter Zeit sehr schlecht. Langsam & dann nicht mal komplett. Schade, Personal muss aufgestockt werden.

Ich habe heute bei Drive bestellt und ein halbe Stunde lang gewartet. Das schlimmste ist der „Drive“ den kann man eher „fahren sie ein Stückchen vor bitte. Das Essen bringe ich Ihnen gleich.“ nennen. Nach halbe Stunde, musste ich von Auto aussteigen und nach meiner Bestellung gefragt. Hab King Beef Selection als Menu mit Chili Cheese dazu bestellt. Als ich zu Hause alles aufgemacht hatte, kein Wunder Chili Cheese fehlt. Essen dazu noch kalt. Furchtbar 😣 nie wieder 🙅🏽‍♀️

Mir gefällt die Bestellung am Screen überhaupt nicht..und ich bevorzuge frische Fritten und warme Burger. Leider tut man sich hier schwer...