McDonald's in Mönchengladbach

This isn't our first time coming here, but every time we've had problems with the service. Something is constantly forgotten, and this isn't the first, the second, or even the third time. Today, an entire €12.99 meal wasn't given to us. After my boyfriend complained, about ten minutes later, a completely "lost" employee came out, wandering slowly between the tables, apparently unaware of who the order belonged to. He eventually brought our order to other guests. Even though the girls said it wasn't theirs, he simply left the food with them and walked away. When I asked him if it was our order, he took the food the others had already unwrapped and touched and brought it to us without even apologizing. Additionally, two sauces were missing, but I didn't say anything else, afraid they'd mess something up again. I understand that the employees here might not be enthusiastic about their work, but a minimum level of attention and respect for customers should be a given. My boyfriend and I have decided to avoid this location in the future and instead drive a little further to McDonald's in another city, because we've never experienced such poor service.

It's just like any other McDonald's

McDonald's offers ample parking, a drive-thru, and seating for guests waiting for their food. You can eat inside, outside under covered, sheltered areas, or completely outdoors. There's also a small slide for children, making it a particularly family-friendly visit. The staff is friendly, and the food is prepared quickly—all in all, a pleasant visit with delicious food.

Since remodeling its stores, McDonald's has changed its drink syrup. Now you can't enjoy Coca-Cola, Fanta, or Sprite anymore. It just tastes cheap. The Mac & Cheese sauce isn't the same anymore and doesn't taste as good. My conclusion: I won't go there anymore.

By far the worst, regardless of the waiting time. It simply doesn't work.

Worst McDonald's for miles around. The staff was completely overwhelmed. It took us 20 minutes to get two drinks. And if I hadn't started ranting, I'd still be standing there today. In the 20 minutes I was at the counter, not a single order was completed. Sad, sad...

After the renovation, the ambience is relatively good, but there are fewer and fewer German-speaking employees who do not understand the weather when you ask in a friendly way and do not speak English. The main thing is that Dennis flies around the world with his private jet..... otherwise good, inexpensive fast food, but nothing more.

2025. September 7th, ≈10:30 am I was waiting there a bit long, I came with app order. The counter person (Indian looking women) is super impolite, I'm sure she said my number 126, but I checked the order it's not mine then she said why you said it's yours. Then she called 126, gave me the order for 226, then said impatiently isn't that your order. She doesn't even close my coffee cover, just put the cover on the dirty counter. in the end said super ironic "thank you for your order." It really ruined my Sunday. :( September 7, 2025, ≈10:30 AM I waited a bit long there. I came with a pre-order. The person at the counter (an Indian-looking woman) was super rude. I'm sure she said my number, 126, but I checked the order and it wasn't mine. Then she asked, "Why did you say it was yours?" Then she called out 126, gave me the order for 226, and then impatiently said, "Isn't that your order?" She didn't even close my coffee lid, but simply placed it on the dirty counter. At the end, she said, super ironically, "Thank you for your order."

Fine but please bring the BTS happy meals 😪 is this real?

Nice after the renovation. Unfortunately, many items are forgotten to be packed when ordering. Fries are always cold and count like rubber. Ice cream and drinks are prepared immediately upon ordering, so it melts and the drinks warm up.

I witnessed an incident today. A man wanted to pick out some food from the cart where the guests' trays of leftover food are set aside. He was aggressively yelled at by an employee and thrown out. A girl then approached the employee and asked what the problem was with him picking something out, since it would end up in the trash. But no, the three employees ended up defending the food cart and coldly kicking the man out. The girl also had to leave the store because she had defended the man because he was simply looking for something to eat. (No one was insulted or anything.) There were three of us there, we also left after this incident, and we won't be coming back. I haven't experienced such disrespect in a long time. 0 stars for the character of your employees.

I love McDonald's! 😍 The selection of burgers, fries, and snacks is huge, and everything tastes absolutely delicious. The restaurants are mostly clean, the staff is friendly, and ordering is quick—perfect when you're short on time. The drink selection is also great, and the Happy Meals are really fun for kids. One small drawback: ordering isn't always perfect. In some places, you can't order at all, and sometimes deliveries are missing something. But it doesn't bother me much, because the quality and taste make up for everything. McDonald's is always a highlight for me, whether for a quick lunch, dinner, or just a snack. I highly recommend it!

I've been begged for money by homeless people twice in a restaurant. The park in front of the restaurant looks like a drug den. It was a rather disturbing experience.

Hello everyone. Unfortunately, McDonald's wasn't that great. During the holidays, there were meter-long lines outside, long waits for the food, and forty-five minutes at the table, and unfortunately, the food was already cold. The same problem at the drive-thru as so often. The self-service machines also had long lines before you finally got to your table. So much has changed since the renovations; it's not as nice as it used to be, unfortunately. I wouldn't want to go there as often anymore. Maybe only when necessary. Best wishes to you all.

I've given it five stars because this store welcomes h***s and the staff were very nice.

Yes you can eat it's McDonald's

Disgusting Never seen a McDonald's this bad Shameful

The service is very bad and the employees are on their phones all the time

Three large burgers were missing from our Mc Drive order.

Unfriendly and unmotivated employees. They throw the tray on the table and always forget things when ordering or put in the wrong things.

Mega nicely remodeled much better than before

After a (pointless?) renovation, the space is poorly laid out and there's no waiting area; it seems to be a desired new image in the surrounding area as well. The system is constantly being manipulated; orders are simply booked out and disappear. Eventually, you get something, but it's late and the order is incorrect. Things are missing, or you get a "half" burger for more than three times the price of what was delivered.

Unfortunately, McDonald's has completely ruined the taste of its hamburgers. Even the fries were like leather. The sodas tasted like sugar water! I wanted to try them again after so many years, but I was sad!

No servings, fries were cold, Coke was warm, chicken nuggets were disgusting and tasted weird.

The food is no different than at other McDonald's. The service, however, leaves a lot to be desired: We ate there, and once again, something was forgotten in our order. I don't understand how they can't manage to get the order to the table correctly when it's written in bold on the order slip. A mayo was missing, a burger, and both drinks were simply not brought to the table; we were practically missing half the order!! This has happened before, and we were brought a regular Big Mac instead of the Chicken Big Mac. When we asked for a new one, no one came to our table again until we went inside after a 10-minute wait and were asked to pick up the burger ourselves... Lack of communication and constantly making mistakes, which is very annoying in the long run. Hence only 1 star.

A very pleasant atmosphere for breakfast, and the summer garden is inviting even on warmer days. The restaurant seemed clean to me, and the food is as you'd expect from McDonald's.

Just McDonald's. Recently renovated. Food as you'd expect. At the drive-in, you should double-check your order; I was occasionally left with something, but I didn't have enough room. 😉

The staff were a complete disaster, very bad treatment and I have missing items in my order, I would like to have everything that I pay for, Nh if you want money even for mayo and expect for so little 50 cents, I also expect that they make everything perfectly and that I get my food completely and if I say no mustard and no cucumber, I honestly expect it too, Mönchengladbach bahnof mcs not to be recommended, very unfriendly

Once you get to McDonald's, don't expect to be served on a scooter at McDonald's because they said a scooter is not a means of transport! Considering that literally three or four weeks ago I also came here on a scooter and calmly ordered through McDonald's! Considering that I spent money standing in line on a scooter! Therefore, I do not advise you!

The branch could use some updating, but unfortunately, there's not much you can do about the public traffic. However, we did feel uncomfortable here a few times.

Been there twice, received incorrect orders twice. Apparently, it's very difficult for the employees there to read. The first time, I got the dry Mc Checken Classic with no sauce or anything else instead of the extra bacon. Today, I got the regular garlic pepper nuggets instead of the garlic pepper nuggets.

They regularly mess up orders with long wait times. On top of that, the food is often still cold or tastes a little different two days later.

Parts of our order were forgotten, we called again and received the items (after waiting for over 20 minutes) but they were still not complete.

It tastes great but my girlfriend and I waited 1 hour for our food

After the store was renovated, the service has become ungodly and disrespectful. The store is more confusing than any labyrinth, the service is so unfriendly and slow that several customers leave the place one after the other in frustration.

Unfortunately, everyone there is overwhelmed; no one knows what to do. Bread is rotten, waiting times are over 20 minutes. Unfortunately, most of the workers don't understand German. Unfortunately, everyone is simply overwhelmed.

🤔 is just like McDonald's. Fast food, fast service.

A good safe bet with well maintained standards

Poor preparation, rude reception, everyone was unmotivated, and the service was poor. So, in the end, they just didn't feel like it.

So far, it's okay, but the hygiene in the restrooms leaves a lot to be desired. Service is almost nonexistent, as orders now have to be placed via screen. I used to prefer ordering in person.

A very modern and chic McDonald's with a nice outdoor area. However, space can be tight.

Orders are pushed away in the system to meet service times and then you can wait 30 minutes for even the smallest order because everything is in disarray.

Packed the wrong burgers, received a takeaway bag even though we had ticked the box to eat in, very unfriendly when complaining about the burgers

Can I recommend this place? Definitely not. The parking lot is far too large compared to the number of seats available in the restaurant. It's packed, the noise level is infernal, and even if you do get a seat (which I strongly advise against), there's no separation from the person sitting next to you. People are happily jumping over tables and chairs, of course not just the one currently occupied by their extended family. The staff has very limited German and is hopelessly overwhelmed. You stand at the checkout counter and call out a number in a thin voice to the crowd. Not the one on the slip of paper, which is the order number, but any number. I had number 202, recognized the menu I'd ordered, and so went to the front. The person who was called out was "neununneune." The Sprite I ordered was Coke, and the burgers were cold. As we left the scene of horror, we saw a KFC right next door. We'll try there next time. It can't be worse.

We only ordered one ice cream and still had to wait a very long time. For such a small product, the wait is simply disproportionate. It's a shame – we were looking forward to a quick refreshment, but the service was unfortunately disappointing.

Very good shop! 10/10 Meggesprofi points

Waited 25 minutes for a coffee, there was no one there except me and another customer

The best good morning with a charming smile. Good luck!

Things like sauces for nuggets or fries are missing, and it can be really frustrating. These "half-finished" things can seriously spoil the overall impression, especially when you're looking forward to your meal. It might be helpful to pass this feedback directly to McDonald's customer service so they can work on their quality and service. Have you had positive experiences, or was that more the norm? Well, you usually have to be careful. There are people who come from a little further, and in the end, things are missing. So it's a real shame. You have to pay more attention. You have the confidence that everything is there and you get home. In the end, things are missing. A very poor rating.

Since the renovations, it's been an absolute disaster. The staff are completely overwhelmed. We were shocked last night to see the amount of rubbish that had accumulated on the tables outside. Nothing had been cleared away. Of course, the customers who just leave their rubbish lying around instead of taking it out are a problem, but the staff don't seem to care. Maybe they're just understaffed. The new seating arrangements are also rather suboptimal. The food at the counter could be better protected from customers. In any case, I don't see any real improvement after the renovations.

We waited over half an hour for the food. The burgers were cold, the salads had been expired for over two hours, and the drink cups were so soggy that you could barely grab them.

We waited 40 minutes for our table service order. The drink cups were already soggy, the burgers were cold, and the salads had been expired for four hours.

Waited 20 minutes to pay for the order. Left with nothing...

Waited half an hour for two cheeseburgers today they were so overwhelmed that they only supplied the drive even though it was so warm, hopefully you get twice as much

Sorry, but that was so pathetic. After 15 minutes, my order wasn't even taken, and there was no warning. Drive-thru is given priority over everything else. Truly, truly sad. I've never had to write a review like this, but this is actually the first one. I've never experienced such ignorance.

Very questionable people walk around and beg for money in front of and in the restaurant

Unfortunately, I absolutely cannot recommend it anymore. I can't pinpoint why, but it's simply gotten much worse since the recent renovations. The drive-thru lanes are useless; they just make the employees more overwhelmed. I also have the feeling that there are fewer and fewer of them. Someone urgently needs to reorganize their staff scheduling. A 40-minute wait for food at MCs... KFC and Burger King, I'm coming.

My experience... Every second order was incomplete. Orders through Lieferando, which stated 30-50 minutes, actually took 100. Orders in person often take 20-30 minutes. They claim there's no coffee, but everyone drinks it, and if you speak to another employee, they suddenly serve coffee. It's annoying.

There is garbage on almost all tables

A normal McDonalds, everything as it should be

No. Staff incapable of taking and correctly filling orders. Orders disappear from the system, are then incorrectly assembled, and the wait time is unreasonable. This is not fast food.

Today we wanted to test the new parking lot delivery service, but unfortunately, it was a complete disaster. We had to wait a really long time. Drive-thru would have saved us half an hour. The process should be changed. I won't be using this service again.

This was the worst McDonald's experience ever. Of three orders, three arrived with errors, and that was after an eternity of waiting, or rather, after questions about where the burgers were after a 45-minute wait. Meanwhile, there were pre-packed, abandoned food bags on the pickup counter, randomly taken by customers. This is chaos perfected and not fast food. Thanks, not again.

Employees are completely overwhelmed. You barely know the status of your order.

Daniel with the long hair is the manager! Never had such polite and professional staff. Great upselling and super friendly! 100/10

I can no longer recommend it. I have been there twice since the renovation and twice I got the wrong food and the fries were half raw.

Overwhelmed since the renovations. I ordered to take it to a table. 20 minutes later, no food. I asked right away. Another 20 minutes later, a shrug of the shoulders, and it's just full. Meanwhile, cars were being processed and didn't arrive until I'd already been sitting there for 20 minutes. I got my money back and will walk to the drive-thru and then go inside with my food. Drive-thru is preferred because of the photocell. One table doesn't have a photocell, so it can wait.

The store was incredibly crowded...this new system is completely cramping the space, I remember it from before. The employees were extremely stressed, which is understandable – one look inside and you can see that the fish stinks from the head up. But I'm sure it's passed on to the workers, who have my deepest sympathy. You feel rushed and uncomfortable. This is due to the narrowness of the store, the new, hectic system, and of course, the workers who can't keep up. The screens are impersonal and too small. Then we went to the employee, and he was really nice, which is why there are stars here at all. There was so little lettuce on the chicken burger, it's absolutely sad. The MC Chicken had lettuce on it that was simply brown and disgusting. The sweet chili sauce for the nuggets has changed; it tastes absolutely disgusting. The prices are more than double, and the quality, which is already poor in these stores, has plummeted. All in all, we now have stomach aches, we feel sick, and we're never coming back.

I had to wait an hour at the checkout because no one showed up. The guy who was supposed to be working the checkout didn't show up.

Absolute horror. We waited 25 minutes for three lukewarm cheeseburgers and a portion of 9-inch nuggets. The employees just stand around and chat, all the customers are frustrated, arguing with each other, and every third order is incorrect. Never again.

Even worse since the renovation. The staff can't seem to get anything done. I've been standing here for 20 minutes, and every order has errors. People wait forever, even for a Coke. Unfriendly and evasive answers to questions. Sad, but I'd rather not go back.

Simply disappointing. I've been waiting 45 minutes for my order—that's absolutely unacceptable for a so-called fast-food restaurant.

Card payments are being scammed here... Caution... I suspect this branch is intentional... multiple entries on the account, but no goods are received... then the burden of proof is reversed... systematic fraud cannot be ruled out here... Michel Christian Bröxkes

It's always closed early in the morning because the floors are being mopped. Not a problem per se, but then please make that clear on Google. At least after the renovation, there are no more holes in the seating. Poor franchisee.

Incompetent staff, waiting time for 1 ice cream at least 30 minutes

The staff seems completely overwhelmed. A lot of things go wrong. Not recommended.

The service is really bad, and there are too few employees. I've been waiting for my order for 10 minutes now.

I waited an hour for food at the drive-thru. Thanks to the second lane, the line wasn't that long, and it wasn't even noticeable that it was taking so long. It was very chaotic. And it wasn't tasty either!

An absolute disaster! Anyone going to Rahracker McDonald's should bring a lot of time and patience... and whether that will be rewarded is anyone's guess... it's best to show up without hunger - but don't worry, with the wait comes an appetite! We waited over 70 minutes for two meals and a Happy Meal. When my husband first asked, he was met with a shrug and a "I have no idea!" The staff is completely overwhelmed and apparently not very organized... When we asked again, we were assured our food would be ready immediately. Meanwhile, customers who had arrived quite a while after us received their orders before us... After another 25 minutes and no change, we canceled our order, which was unfortunately handled in a completely unprofessional and unfriendly manner. Unfortunately, this isn't the first time this has happened. We've decided not to eat there anymore, because the drive-thru has nothing to do with "fast" food...they constantly forget something, and the response is unfriendly. We can, however, wholeheartedly recommend the McDonald's in Wickrath, right off the highway! Super friendly staff who seem to be much better equipped and organized! The food arrives quickly and is hot!

Today I had a bad experience at McDonald's at Rahracker 5 in Mönchengladbach. Even the students who have a booth at the summer festival will do better. The display didn't work, and I had to wait so long for my food, like at a fine dining restaurant. The espresso was served in a long cup. There was no spoon or napkin provided with the food, but we couldn't find one in the restaurant either. Pathetic service, pathetic food.

Many homeless people knocking on the window at the drive-in

Today we used the "fast food restaurant" drive-thru service again. After a 20-minute wait, with only four cars in front of us, we didn't have all the items we ordered and paid for in our bags. Poor service!

A second ordering line only makes sense if the rest of the infrastructure is also adapted. Now you're stuck in traffic forever because the employees can't handle the order volumes plus billing 🤮 I don't even want to talk about the cold burgers and the missing sauces for the McNuggets... I'm out of that store, it's not acceptable.

Absolute disaster! We had to wait over 15 minutes after paying for our food (for special requests, there may be a wait, which we understand, but 2 hamburgers, 2 chicken burgers, 2 small fries, and 2 Cokes is absolutely unacceptable). Meanwhile, 18 other customers were being served (at the drive-thru alone). After pointing out that we'd already been waiting 15 minutes, we were given ice-cold, soggy burgers and fries. The Coke was cold but had hardly any syrup, so the ice cubes in it had more flavor than the drink itself. It's outrageous, considering it's a fast-food temple, where you don't have high expectations to begin with. That was today at lunch, by the way, and we still have stomach problems.

I ordered a chicken burger and a cheeseburger from the drive-thru... the employee was super nice and polite, but unfortunately, both burgers were COLD... what was that again? They're only allowed to sit in the counter for a maximum of 7 minutes? They definitely sat there longer, as the bread was already a bit hard... really COLD!

Delivery took over an hour. I ordered a double meal, unfortunately without a glass, and was very disappointed... The food was almost cold. The ice cream was only half full, if at all, and that for a whopping €4.49. Sorry, but McDonald's isn't even what it used to be anymore... Plus, no response from customer service... Unfortunately, not really recommended. Prices... They're out of this world. A discounted meal with a coupon was €14, back then it was less than €10, if not even under €8. What's wrong, just your money, you vultures!!! Disgusting.

Always check your orders; I was almost always missing something, especially point redemptions. And who planned the remodel? More counters = more problems (confusion, mix-ups, crowds), etc. Makes no sense to me. Wait times seem longer because you order earlier (double the number of orders, but the food still takes just as long as before and is still only served in one lane). Theoretically, you'd have to build a small branch in the parking lot to make the two lanes worthwhile. Currently, you've created more problems for yourself, more work for the same result. You haven't saved time, money, or employees; quite the opposite.

I waited 20 minutes for my food before I finally got to the counter. Just for comparison, my friend also ordered and got his food before me after 3 minutes. Disappointing!

It was a little dirty; almost all of the tables were dirty, and there were papers lying around everywhere. But the food was really 👍 all in all, a great McDonald's.

The people who work there are some of the stupidest people on the planet.

After the renovation it's just a disaster. The employees can't get anything done. I had to ask three times where my food was and how it came out was it still wrong. I think it's the worst McDonald's.

Unfortunately, we had to wait a good 25 minutes for breakfast. In my opinion, that's far too long for a fast food restaurant, especially since we ordered at the terminal and didn't have to wait in line at the cash register. Furthermore, the restaurant wasn't full; most people were waiting at the service desk for their orders. It was 10:00 a.m. This definitely needs to be improved.

From their nagging staff They behave very badly

Zero stars. The employees inside shout loudly and sing to themselves. I sat there for five minutes and most of the orders were incorrect. Several people complained.

If anything, the renovation made things even worse! It doesn't matter when you are there, the employees are completely overwhelmed! You sometimes have to wait up to 45 minutes for a meal for two people, so this location should definitely no longer be called a fast-food restaurant. Something is always missing, most of the ice cream is already melted when it is served because you prepare it before the rest. It's a shame, in the past you didn't have to constantly check the bags to make sure the order was complete.

Disappointing visit to McDonald's after renovation After the recent remodel, I expected this McDonald's to be improved both visually and functionally. Unfortunately, the opposite was the case. Technical problems: The ordering terminals were mostly out of order. At midnight only one machine was working, which led to considerable waiting times. Quality of service: The staff seemed more concerned with private conversations than taking orders. Customer concerns were dealt with only hesitantly, which gave the impression of disinterest. Hygiene and food quality: The condition of the food delivered was particularly worrying. The lettuce was already discolored and unappetizing, indicating a lack of freshness and inadequate storage. Given the general appearance of the restaurant, the question arises as to what the kitchen looks like. Overall impression: Instead of an improvement after the renovation, this McDonald's seems like a step backwards. The combination of technical deficiencies, inadequate customer service and questionable food quality makes the visit unattractive. It seems like the operators are not responding to customer feedback. Numerous similar complaints can be found online with no apparent improvements made. This gives the impression that customer satisfaction is not a priority. We will avoid this branch in the future and advise others not to do so. For a brand like McDonald's, which should stand for quality and efficiency, this situation is disappointing. Unfortunately you have to give away an unwanted star 🌟.

It took sooo long to get there, probably 15 minutes

I ordered a Happy Meal because I couldn't buy a toy individually, then waited a long time for the Happy Meal and ended up getting the wrong toy despite having previously selected the right toy. Only one left in stock, all others sold out. Very very unfortunate…..

By far the worst McDonald's I know. It's nice that you're investing in the renovation, but it would be good to get good staff. Once again the order is wrong. Half of it was "forgotten" and EVERY TIME you have to complain about something. Completely overwhelmed. Never again for me! Just bad

Despite being open 24/7, there is no service at the drive-in, the entrance is blocked with a trolley. Employees are there, no communication..