Burger King Mönchengladbach in Mönchengladbach

Ordered and paid for ice cream including a deposit cup, unfortunately the selected ice cream was not in stock. But no one else wanted it. Ice cream flavor. There were problems with the deposit. Ordered drinks in a deposit cup, paid the deposit for the lid and cup, didn't get the lid, and when we returned it there was a discussion about the deposit, even though there were no lids in stock and we didn't leave the restaurant. If you weren't careful and took the cups with you, you won't get your full deposit back later. It would have been correct to tell us before handing over the drinks that we don't have any lids, so you will get the money for the lids back immediately.

update from December 7th, 2024: Unfortunately, I made the mistake of driving to this branch again. I don't know what's going on with this branch, but it's crystal clear that it needs a new operator or at least a new management. When I ordered today, a number of products such as tortilla wraps, some Big King products and even mayonaise were not available. In the junior menu, apart from the ice cream, no side dish was displayed (like apple pieces, etc.). COLA was preselected as the drink... In the children's menu???? When paying by card, Amex was not possible even though the card was expressly listed. I then selected receipt printing, but the printer didn't spit out anything, so it didn't work. The fries that were delivered were at room temperature, the Hohes C drink we received in a tetra pack for the children's menu was completely dented. The table wasn't cleaned and the lamp above us didn't have a bulb... Sorry, that doesn't work. A change is urgently needed here... ———————— I can't remember ever having such a bad meal at Burger King before. Fries were cold, with the bacon lover fries you could practically count the bacon on one hand. About the burgers: Apparently they had been lying around for a while - the Whopper's bun was already shriveled and the burger was only slightly warm on one side. The second burger was also completely ruined. But the cola was warm. Sorry, it doesn't work at all. Quality control urgently needs to be improved here!

I will say 4.5 stars Food perfect Service quick First time and I think I will always come.

Food came more than an hour late and was incomplete and cold.

Has really dropped off a lot, definitely not a BK branch that should serve as a standard. Atmosphere like a train station waiting room from a really bad movie. Fries on the seats, music blaring loudly - that's how it must feel when management does everything it can to get customers out of the store quickly... The waiting time was okay but the fries were sticky and very, very lukewarm. Drinks without ice cubes - although ordered with ice cubes, I received sour cream sauce instead of mayonnaise... Burger - slapped together and covered in sauce, taste far below standard (compared to other branches)... My 11 year old son says, "The store may have been good once, but before I was born. Next time we'll go to Mac D, OK?!"

The worst Burger King in Europe !!!! Two times we order, the first time the food came after 2 hours and a half, the second time didn't arrive. I was calling them 3 times in a row, but no answer. I don't know if its because I call from a bulgarian number, but this makes me think about the word, starting with RA..... DONT ORDER FROM THIS SPECIFIC LOCATION

Cleanliness leaves a lot to be desired!

CATASTROPHIC!! I ORDERED AT EXACTLY 9 PM I CALLED AFTER 1 HOUR BUT THEY COULD NOT TELL ME ANYTHING AND NOW NO ONE ANSWERS AND I'VE BEEN WAITING FOR OVER 2 HOURS!! YOU CAN'T EVEN GET YOUR MONEY BACK YOU PIGS!!!! I HOPE YOU PERISH IN YOUR USELESS STORE

Burger King at Krefelder Straße 300 in Mönchengladbach is a place that unfortunately falls far short of the expectations that one would have of an established fast food chain like Burger King. My visit there was not only disappointing, but also negatively surprised me in many ways. From long waiting times to poor hygiene, there were numerous issues that made the stay unenjoyable. --- Lack of efficiency despite low utilization As soon as we entered the restaurant, we noticed that it was hardly crowded. Only a few isolated guests were present, which usually gives hope for quick service. But unfortunately the opposite was the case. The waiting time was incomprehensibly long, even though only a few orders were processed before me. In my experience this is a clear sign of poor management or inadequately trained staff. It appeared that employees were not sufficiently motivated or organized to complete the work quickly. This left a negative impression right from the start. --- Fries: Freshly fried, but still inedible After the order was finally served, the disappointment was great. The fries, which were supposedly freshly fried, had an unpleasant taste that indicated stale or infrequently changed frying fat. They were neither crispy nor aromatic, but rather the taste was reminiscent of oil that is long past its prime. Not only was this disappointing, but it also raised doubts about the restaurant's hygienic standards. Even simple standards such as regularly changing frying fat did not seem to be adhered to here. --- The burger: mediocre with no special taste The burger itself was the only part of the order that was somewhat acceptable. However, this was far from offering the typical taste and quality that you would expect from Burger King. The burger was lukewarm, the bun seemed slightly dry, and the ingredients seemed carelessly put together. It lacked the freshness and juicy flavor that is usually characteristic of Burger King. In summary, the burger was just "okay" but by no means impressive or tasty enough to save the overall impression. --- Drinks: Stale and non-carbonated Another annoyance was the drinks. The soft drinks were barely carbonated, indicating that the beverage dispensing system was either poorly maintained or not set up correctly. The taste was stale, as if the drink had been left in an open cup for hours. For a fast food restaurant that relies heavily on refreshing drinks as part of the meal, this is simply unacceptable. --- Hygiene and cleanliness leave a lot to be desired The condition of the restaurant in terms of hygiene and cleanliness was appalling. As soon as we entered, we noticed that the floor was sticky and dirty in some places. The tables were not clean even though there were hardly any guests present, and the trash cans were overflowing. A look into the sanitary area confirmed this impression: the floor was dirty, the sinks had not been cleaned properly, and there was a lack of soap and paper towels. Such conditions are not only unpleasant, but also raise serious questions about the general hygiene of the restaurant - especially in the kitchen. --- Atmosphere: unkempt and uncomfortable In addition to the obvious hygiene problems, the general atmosphere of the restaurant was also uninviting. The lighting was cold and uncomfortable, and the furniture appeared worn and unkempt. In addition, the background music was either non-existent or so quiet that you could only hear the hum of the devices. Overall, there was an oppressive atmosphere that did not encourage anyone to linger longer than necessary.

It took a while but the food was ok

My personal experience and opinion Not recommended at night, at least for the first point, the employees can't help it, but there are homeless people on some trips who are screaming in front of the shop. Cookiedough wasn't there, burger chilli cheese: the buns weren't toasted, there was something wrong with the sauce too, it was significantly spicier than usual and had a different consistency, I love spicy, but it was unbearably spicy and had a strange plastic smell. Had stomach pain afterwards.

I came here because of the cheese tortillas and what I have to say, they weren't available, maybe I was told in Düsseldorf. Hey?? If it's still possible to entice you with advertising and don't give anything away, then please don't advertise to the restaurants that don't take part!!!!! Burger cold, bread hard, fries missing in the snack bucket box, cheese chili fries, fries cold, sauce cold No, definitely never! Burger King again

Since I still had some time and wanted a typical cheeseburger, I stopped and went in. Goods were being rearranged in the back area and I called into the room to see if anyone was here. There was no response to my second call either. It wasn't until the third time that the MA came in the direction of acceptance. I placed my order and sat down. Within 10 minutes of entering the restaurant I got my citizen. Since the employee wasn't in sight, I ate the citizen and said for myself that it was the last time to leave money and eat something here. Last time the citizen was also cold. As we were leaving the restaurant, the employee from the back came back to the counter. Now the unbelievable: When I pointed out that the citizen was cold, I got the answer. The ingredients come from the refrigerator. That left me speechless!

Bad food dry like in the desert Not recommended

You still want to give these places a chance and when you put it into practice you ask yourself why?! Doors, tables and all order terminals are so dirty it's hard to believe. The funny thing about the story is that when there is little activity, no one comes up with the idea of ​​cleaning anything!! Furthermore, you have to get the things yourself when it comes to table service. It's better BurgerKing! The quality has also decreased and the fries are no longer what they used to be.

Most anti-social store ever! Alleged manager can't speak German, can't enter an order in the system (each product has to be paid for individually), intercom is broken and there's no sign on it, the employee/manager is so unfriendly, aggressive and insulting, total juice shop! Never again! Drove without an order!

Our stay lasted more than 30 minutes and even before that there was this pool in front of the counter. It was only when customers asked whether the stain could be removed that they responded. Well at least the sign warned.

Dirty, rude, zero service and employees, oh wonder, barely speak German, understand zero, had to send it back three times because they couldn't listen and bring the right thing

I went to Burger King today and unfortunately the wait was far too long. Despite the restaurant being fairly busy, I had to wait over 15 minutes for my order, which is clearly too long for a fast food restaurant. It seemed like the staff was understaffed or poorly organized as even simple orders took forever.

Where do you start here?! Food cold and burnt. Waited half an hour and when we asked, we were told that we didn't know where the order was even though it was supposed to be ready for pickup. The tables were greasy and stickier than UHU. The toilets were completely urinated. There is also more garbage in the parking lot than in a garbage dump. Definitely not coming back.

Food took forever, but was OK. The toilet was beyond disgusting, dirty, no toilet paper and all the soap was gone.

We waited at the drive in for what felt like 10 minutes until we were finally served and we were the only car at the counter. Shake was tasty though.

The burger could have been a little warmer

Biggest juice shop in town!! They leave you standing at the drive-in for 15 minutes without saying anything without a response and then they become unfriendly.

Better, faster and cheaper than the local MD competition. Thanks

Terrible!!! No menu card on the drive. Mega rubbish old school intercom system where you can hardly understand anything. When I asked for the entire menu overview, I was told to download the app or go to the restaurant. I had to type in the order myself there. According to the lady on site, this is the future. Yes, then I'm happy!!! The entire store had 3 employees on site. Honestly, that was my last visit to BK. Great future! Absolutely not recommended.

I have always been very satisfied with the products and service. Price/performance significantly better than the competitor ;). Vouchers from the APP are accepted without any problems. This BK has also been offering its own delivery service for some time.

I visited this BK on two evenings. Unfortunately, I only read the reviews afterwards. It's unbelievable how you can run a fast food shop like this. The staff is terrible. Unfortunately also very dirty. I can fully understand the bad reviews here. Loveless, unfriendly and dirty. The BK leadership should check Germany here. Never again. Even after I reported the situation to BK headquarters, nothing changed. I now avoid BK not only in MG and wonder whether the health department is turning a blind eye to it. I can't imagine it any other way. Update August 28th Unbelievable, I continue to question how Burger King tolerates such circumstances.

After avoiding Burger King for 3 years (missing hamburgers ordered, driving another 10 km to get the missing hamburgers) we gave it a second chance. It couldn't be worse!!! After we waited 1/2 hour, I went to the counter and asked for our order, especially since several new customers had already been provided with food. Simply forgot our order. Was then put together, service was unfriendly, no apology whatsoever. In contrast to other fast food chains, very poorly organized, although there were only 3 tables occupied apart from us. Counter and work area very dingy. We inevitably had to stay here for an hour. During this time, ketchup residue on the counter and fries and other dirt on the floor in the work area were not removed. You advertise that you have been grilling hamburgers since 1954 and in the 80s I knew Burger King as a great place. How low you have sunk🥴 We're definitely not coming here anymore. There is enough good competition for you in Mönchengladbach.

If you order a chocolate milkshake and a strawberry milkshake you can also expect that they taste like the flavors and not just like vanilla. A small dollop of sauce doesn't help. Wasted money

Occasionally I go to the drive in Burger King Krefelderstr. Total disaster. No staff to drive in and serve guests on site. I've been waiting in the car for 20 minutes for my order. I've been to the order counter twice now to talk to the staff. There, too, the guests waited 30 minutes for the food, which had already been paid for. The line of cars got longer and longer... We then all put the car in reverse and drove.

Unbelievable waiting time, food cold, tables greasy. After 30 minutes I thought I'd just leave the money there and go somewhere else.

Too few employees, long waiting times

Understaffed and overwhelmed with taking orders.

I waited over an hour for my food and when it arrived it was completely cold. There was almost no sauce on my burger and the fries looked like they were a few days old. I will never order here again

Outside area a bit dreary but otherwise in line with branch standards.

That was once upon a time: King bacon, delicious and still hot after a 5 minute drive (at the competition it was all cold twice) Now: Wait 4 minutes before you can place your order at the drive, then 3 minutes later I get my order!!! Good: the whopper went to the house because he was waiting, oh yes, the parking lot was empty and 2 customers in the store, but I NEVER had anything freshly made in the bag, so unfortunately it was, cold fries and the burgers were probably already an hour old. For the food - 5 stars. You have to avoid this Burger King until a new tenant comes along, it's a shame because you're better than the competition

The food was cold and the shop was totally dirty and when I spoke to the staff about the cleanliness they told me there wasn't enough staff, that's awesome a diaper and rubbish in the chute and on the floor and the tables were also dirty The toilet was full of urine and the buckets were so full that nothing could fit in and it was totally overpriced for what you got.

Terrible . Food is cold. The shop is really dirty and littered. When we say that we need to be cleaned, we are told that there are no staff. Dear burgerking owner, even if you are a fast food chain. Your customers want to eat clean. Your food is too expensive for that, so you can demand cleanliness. I didn't decide on a pigsty. We won't come eat anymore.

Unfortunately, the burgers are always very dry and burnt compared to other Burger King restaurants. There is hardly any sauce used. The staff is friendly, but the quality of the food could be better, even by Burger King standards.

Well, everything has changed / and technology has developed further. 😮‍💨😎

Has been rebuilt. Looks much more modern. Big King delicious, I couldn't manage the rest whooper. Ambience great. Recommended

Unfortunately, the modernization of the chain in this branch has not achieved anything good. By placing orders at the digital stations, the service employees receive more orders than they can process in a reasonable amount of time. On the one hand, this creates significant stress for them, and on the other hand, it leads to long waiting times - which makes the term 'fast food' absurd. The concept of preparing the products fresh when ordered sounds good at first, of course; Unfortunately, the result (due to the parallel processing of orders) is often cold food. The bag with the finished products ends up in the 'warming station', but it is not warm enough to keep it at eating temperature for the sometimes 20 minutes from the first to the last bagged burger. The drive-in doesn't make any sense, because it's rarely quicker here either. Especially since, due to experience gained in the past, it is often necessary to check the goods again for completeness before departure. In short: stressed service employees who are overwhelmed by the system, waiting times that are too long and do not do justice to the term fast food and the quality standards of the goods. At least if you are not just one of three customers.

Whopper repeats almost without any toppings or sauce, totally dry 😖 Fries are ready there sometimes for more than a quarter of an hour. At home then only cold cardboard. 👎🏼 Hygiene and cleanliness really borderline. Doesn't the health department come and check every now and then??? 🤔

Grab something quick to eat... The branch was still locked almost 20 minutes after official opening time, but an employee opened the door when she saw me. No “good morning” or anything like that. But that came from me. From the counter I was directed straight to the ordering terminals. Such bullshit. I stand in front of the employee, I was the first and only guest. The order could have been taken much quicker in person. This is how you cut your own jobs. When it's busy, these on-screen orders may save time, but I always prefer ordering from the staff. I also prefer paying in cash, especially when the amount is less than five euros, as here, but it is not possible at the machines. I ordered 2 plant based burgers to take away, which were prepared straight away and met my expectations. I think it's a good offer as a meat-free alternative.

I ate there for the second time and again I have stomach cramps after eating hamburger there. The cheese can also be put on the meat without gloves.

The place was empty and my burger was almost cold. There is no more to be said. I didn't complain because, in my opinion, something like this is a no-go and I no longer visit this burger chain. There are enough alternative locations.

The standard of cleanliness is and remains a disaster. So bad that I even took the time to leave this here. This can and should be done more consistently. Staff needs more time and leisure. No AI can solve that either.

The three of us just went to Burger King and were treated very badly. They couldn't even calculate how much three hamburgers cost

I have ordered food here twice and have been disappointed each time. No churros the first time. The second time chicken nuggets were almost burnt and very dark. The churros were also totally dry and cold. This time I didn't let it go. I went back to complain. Answer from the saleswoman (the churros were too warm when you took them with you) sorry, I didn't understand what she meant by that. I didn't get an apology. Instead, a pulled face and arrogant behavior from the employees.

We ordered at 6 p.m. We waited until 10:20 p.m. for our food and half of it was missing then you call them and they say the phone is broken then the lady calls back on her cell phone then she says yes our driver is coming no longer going back.. then my partner went there and made a real fuss!! This is no longer normal... Never order again!!! Unfriendly, disrespectful.

A classic fast food from Burger King. So you can't go wrong.

Grounds could be better grass and weeds overgrown Husband said toilette was stinky and not too clean

Every time something was missing from the order, I called them and was spoken to disrespectfully and was told a new driver, but the driver doesn't finish the order, the other employees do. The lady on the phone was very unfriendly, spoke disrespectfully and then just hung up and when I called again they didn't answer!!

We ordered there 4 or 5 times and each time something was missing and when you called the lady was extremely unfriendly and cheeky

Very disrespectful what they are doing because they don't take good care of the food. Half of the food goes to the supplier 😐

0 stars! Ordered twice, once completely wrong and once way too late and inedible! No more

Preferably 0 stars. The food was cold and the drinks were piss-warm. Who's drinking a warm cola please? Ice cube machine was of course broken and not noted anywhere. Drinks swapped with another order. So how bad can you actually be? Personnel have to be sorted out.

Meat not through... Fried food tastes like old fat... Drinks warm and non-carbonated... Over half of the order was missing, drinks were served incorrectly... Several customers complained after receiving the order....

Bad, just bad. We had to wait at least 30 minutes for our food, the french fry fat urgently needs to be replaced 🤮 still totally limp. I had to run to the counter three times because something was always missing even though I was told the rest would come soon. The tables and floor looked like no one had cleaned them all day. Again? NO THANKS Either more and different staff or close the branch.

Fries long wait and then totally hard. Otherwise everything is okay

cold fries, half portion, no one speaks German. I don't speak Arabic

The shop was completely empty except for us (2 adults and 3 children). We had to wait a good 30 minutes for our food. The fries had already been in the deep fryer at least three times and we couldn't eat them. All tables and the entire floor were totally dirty. We won't come here again.

Terrible, it was super dirty and it stuck everywhere. I'm not even talking about the toilet.

Lady very nice Burger disgusting, hard and dry

Service is rude, they give appointments when you say we don't have time. Just kak*

Stood in the drive for 10 minutes, then I was the only one reversing out

My review has been deleted. Back then I took photos of how the menu sign outside at the counter and the advertising outside looked so run down and had been that way for over years. Nothing was done there. But deleting my review worked. You can also be happy if you get the change. I've never seen a store run so poorly.

Burgers are hardly topped at all, fries are thrown through the fryer several times... X-rated music videos are shown on TV during the day...

The employees from March 6, 2023 around 8:45 p.m Urgently need to catch up on primary school. At least they should learn to count to 5 (five). Horrible how you can forget 2 burgers and a fries in a yawning business. Awkward. Never again BK in MG

The wopper wasn't even lukewarm and the cheese wasn't melted. Star just because it doesn't work without it. The manager also only wears the mask on his neck. Definitely not recommended. After the renovation, the store seems even colder and more uncomfortable. Maybe next time use an interior designer who doesn't just set up funeral cafés. Now not only the burgers are cold but also the fries. The cola mixture is no longer okay either, i.e. the color is there, but the taste is just sugar water. You would definitely have to deduct at least 10 stars.

Thanks to a coupon I had two X-tra long chilli cheese burgers on the menu. Unfortunately the quality of the 6 meat patties is really very poor, the meat content was very low in taste and it was more of a mass of pureed fat and some meat with a meat aroma. I will avoid the fast food chains in the future and prefer to eat something fresher.

Everything was freshly prepared and the food was correspondingly hot. Nice personel. Unfortunately there was no sweet and sour sauce available.

Burgers were fresh but half of the toppings were missing, which I only noticed after eating them. This cheese thaler or whatever you should call it was missing. In addition, a burger was served incorrectly and all burgers were almost without sauce.

You can't eat well here, the staff is unfriendly because it's just not good

The health department should urgently go to the store, I just ordered there and I couldn't believe my eyes when I saw that the employees were cleaning without gloves and then prepared my food with their bare hands without washing or disinfecting their hands. .recyclable! Quality has decreased significantly in the last 2 years!!!

So the staff should be trained. You should definitely bring a book or your cell phone with you otherwise you will fall asleep.

Biggest…. of the world. Unfriendly for children, the food is cold and the branch manager can barely speak German and is still cheeky!

-Waiting way too long - Food cold

Quite good for a fast food restaurant.

They live up to their motto, why dine with a clown when you can dine with a king, only the Kaiserstulle does justice to this

Delivery was an absolute disaster, 40 minutes were given and now after almost 80 minutes it is still not there. Nobody answers the phone at the top store either. Next time order from a competitor, at least they deliver.

Personal sehr unfreundlich der Filialleiter sehr unsympathisch komme nie wieder

Sehr sehr unfreundlich sogar der Chef da sehr unsympathisch komme nie wieder hier hin

Tische dreckig, wurden während unseres Aufenthaltes (30 Minuten) auch nicht gesäubert, auch der Müll auf dem Boden wurde nicht entfernt. Bacon King mit rohem Bacon bekommen: auf Nachfrage, ob ich bitte gebratenen (knusprigen) Bacon bekommen kann, wurde mir gesagt, man brät den Bacon hier nicht. Soll er nochmal in die Mikrowelle? Danke nein!! Hier essen wir nie wieder!

Nie wieder da bestellen Einfach 2 std 30 min gewartet...

Essen immer kalt wenn man zuhause ist ist bei der Konkurrenz nicht anders mir schmecken das Fleisch besser

TakeAway: Am besten die Tüte im Laden kontrollieren. Ist alles da, was bestellt wurde? Sind die Soßen korrekt? Sind die Burger noch warm? Bei uns war das leider dreimal ein "Nein". Hat auch ne ganze Weile gedauert bis alles fertig war (2 Burger jew. im King Menü) Vielleicht wars ein schlechter Tag - ich ändere dann gerne meine Meinung beim nächsten Versuch. Aber so geht's eigentlich nicht, BK!

Sauber und unglaublich freundliches Personal- kam hinterher und brachte die restlichen Tabletts mit Essen.

Am letzten Samstag war es hier super voll, ganze 2 Angestellte, die auch noch drive-in abdecken mussten. Bestellungen dauerten dementsprechend zu lange. Ich habe noch nie so einen schlechten Whopper gegessen. Nix mit home of the whopper! Dreckige Tische, volle Geschirrrückgaben. Teilweise kostet ein Burger über 8€, da erwarte ich anderes. Bin maßlos enttäuscht.

Leider waren die Tische nicht sauber, ebenso die Böden. Obwohl die Burger augenscheinlich frisch zubereitet wurden, waren diese und die pommes bicht wirklich heiß. Schade eigentlich, bin dort gerne mal essen gegangen

Fast alle Terminals kaputt und keine Kasse zum bestellen offen. Aber Hauptsache Personal sparen. Im Laden die Tische auch noch dreckig. Seit wann gabs denn so einen Serviceverlust bei BK? /edit. 10 min nach dem posten wurden alle Tische sehr gründlich gereinigt. Ein Stern mehr.

Wie bei den meisten BK in Gladbach muss man hier lange warten weil mal wieder zu wenig Personal an der Kasse steht Wie schon woanders geschrieben, ist Freundlichkeit hier meistens ein Fremdwort. Außerdem finde ich es nicht sehr sauber hier und er Wagen für den Müll ist meistens voll.

Solide Burger zu fairen Preisen.

Am Drive -Inn gestanden und nix passierte. Also zum Schalter vorgefahren und dann komisch angesehen worden. Bei der Bestellung von drei Teilen wirkte das Personal dezent überfordert. Auch würde die ganze Zeit nur in einer anderen Sprache gesprochen. Habe ich normalerweise auch keine Probleme, aber nach der anfänglichen Reaktion des Personals wirkte es nicht freundlich mir gegenüber.

Essen war gut. Das Essen war auch schnell da. Alle waren freundlich. Die Tische und Bänke waren aber nicht sauber gewischt. Aber von Essen und Service her ein sehr gutes Burger King.

Cheesy Nacho Lover war echt lecker. Service - einer alleine vorne sein bestmöglichstes versucht hat - wie es ging

Das Essen zum Teil gut, zum Teil nicht empfehlenswert. Leider häufig zu wenig Personal vor Ort obwohl wenig Gäste im Haus sind

Nettes Ambiente und leckere Burger!

Ich wusste bis zuletzt gar nicht das es jetzt diese tollen Becher dort gibt. Da ich dort nichts esse kann ich nur zum Milchshake was sagen und das war wie erwartet. Milchshake eben 😅