McDonald's in Mainz

Was there again to get two McFlurries. Regardless of the fact that the ice cream machine is often “broken” and you then go there for free, my visit today was once again unbelievable. 2 cars in front of me and it took about 22 minutes from order to finish. Long story short: Ordered McFlurry, paid for it, waited forever, was told there was no more cookie dough but I should wait a moment, there might be some, but there isn't any left, money back and bye. This store is a disaster.

The staff are always super friendly with our children. The food is like all McDonalds.

Every time something is missing from the order. Prices are getting higher and the quality is getting worse. On-site staff are mostly unfriendly and overwhelmed with a few exceptions. I can only recommend everyone to carefully check the order in MC Drive, you shouldn't have blind trust, because then you will usually quickly be disappointed again.

I ordered a crispy chicken menu and a fanta. What I actually got was a Coke Zero and a Big Mac. The only thing that was right was the fries. Unfortunately, I noticed it too late to go back. But you should also pack the right things even when you are stressed.

Order terminals only work sporadically; the order then took about 15-20 minutes. Part of the order was simply forgotten. The whole thing with constant, loud beeping from various devices. The 5 different beeps that were heard continuously caused a moderate headache within a very short time.

Waiting time: 30 minutes for a menu.

It's best to always check what's missing every time you ordered something wrong twice today and then get cheeky for your own stupidity!!!

Eating cold, long waiting times and bones in the nugget, something like that is not something to announce

Quick and good, even if you're hungry.

Total waiting time, 19 minutes for a standard menu is simply not fast food but a sign of false marketing. That was my last visit here. By the way, the menu was cold when I finally got it and the burger was soggy and the fries were partly undercooked.

Standard McDonald's, as you would expect

If there was an award for the slowest McDonald's this would win. Waiting times of 20-40 minutes are apparently normal here

My food took over 12mins to prepare, lucky for them I was going nowhere slowly on this day ☺️

Who doesn't know that you always go to Mäcke's once a year. The service is great in Hechtsheim, very friendly staff and if something doesn't fit, they try very hard to make it fit again. Thank you for that!

As a rule, you know what quality you get at McDonald's, but this McDonald's scores with even worse quality. The latest highlight, ordered a hamburger without onions and cucumber, got a hamburger with half burnt bread and no sauces... Something like that is not allowed to go out to customers...

The responsible health authority really needs to act urgently here! Urgent!!!

Every table is dirty...disgusting to eat at your place.

Absolute disaster... I'm really used to something different at McDonald's. Employees' feet are sore and we wait 20 minutes even though we only ordered 4 things and there was nothing going on. The order was still missing sauces and the toppings in general for the Mc Flurry. Absolutely not recommended.

In general, when it comes to McDonald's, it used to be better. Too expensive if you don't have the app

The side salad with the menu is just ridiculous.

Unfortunately, the fries are never edible and are always soggy. And every time I order a McFlurry. And every time it is not mixed with the machine. Not even if I explicitly ask for it when ordering. Every time I have to ask for it again and then I get dirty looks. Duration at McDrive until delivery underground.

Never waited so long for ice cream

I waited 10 min under the mc drive for someone to serve me. I did not live to see... I went inside, where I waited 20 min for food, ice cream I got melted , mc wrap hard, it was impossible to eat. Tragedy...

Cheap and unhealthy food, totally poor quality and therefore overpriced.

Small and not so crowded. Gladly again

The business here is completely filthy! There are napkins, leftover food and garbage everywhere on the floor. There is no question of long waiting times and no need to broom or clean up! Personally, I think this should be changed suddenly!

The service is really top! The blonde lady with the glasses and the tattoos was super friendly and gave our kids a little joy. 🫶🏼

Bad employees, especially at the checkout in the drive-thru

Very good wines and good advice for diabetics.

I just wanted to quickly go to the MC Donald drive in, ordered in advance via the app. I am ignored my order is still not ready after 30 minutes. 5 cars after me were served. The staff was approached several times and there was no response! After entering the restaurant I demand my money back and my order is promptly in front of me. I've lost my appetite and I'm demanding my money back. What's going on, I'm just mad 40 minutes for nothing!!!

The Mac's have been around in Hechtsheim for a long time, but the condition 3 days ago was OMG, just disgusting, the floor and tables are sticky. You don't want to touch the front door at all. The clearing station may have been cleaned a year ago and much more. You don't even want to know what the "kitchen" looks like, I don't eat there anymore.

Rarely seen such a disgusting branch. Every table was empty and every table was dirty. Employees didn't seem to care. Food drop off was full. We don't know how long it has been. Everything outside was full of rubbish on the ground. Food was good. But difficult to enjoy in the dirt. I have no idea what's going wrong here... Maybe it was football and they were overrun.

Clean McDonald's, friendly staff and very fast food. Sufficient free parking spaces in front of the house.

Megges stop. Friendly staff. Toilets quite clean.

I stood at the drive-in counter for almost 5 minutes without anyone answering. A queue had now formed. I then went to the branch to point this out. The employees just understood my comment and sent a colleague to the DriveIn counter. I didn't receive an apology or any small compensation. That's a shame and would certainly have prevented me from writing such a bad review. This branch used to be better. (I then ate something inside. And the drink came wrong. Unfortunately I will avoid the branch in the future)

So it's late, but this McDonald's is really disgusting. Toilets were dirty and disgusting, every tanlett cart was full and the food tasted like it was from hours ago and was very bad even by McDonald's standards. Not to mention that the order from 3 citizens and an empty restaurant took more than 15 minutes.

Very dirty that evening floor as well as tables

Unfortunately, when I look at all the complaints here, it explains a lot. Incompetent employees and all that :) But you should really notice that half of the burger is missing before you pack it up!

Naughty employee at the counter: In the evening I wanted to eat something and unfortunately I chose this McDonald's. The monitor at the car counter with the order overview was broken. They mumble in broken German, which is barely understandable, and you can count yourself lucky if the order is taken correctly. Among other things, I ordered a Royal Cheese/Cheese. Shortly after paying, when I had the receipt in my hand, I noticed that a Royal TS had been booked, which on the one hand costs more and on the other hand I cannot eat due to allergies. So I kindly tell the employee that there must have been a mistake and that I would like some Royal cheese. He first pushed the window in front of my face in annoyance, only to be even more annoyed half a minute later and assure me that I had supposedly ordered a TS. I declined again and after endless back and forth as to whether I would have said TS or cheese, the order was reluctantly changed. My question about the difference was evaded with a "Drive up, but you really ordered a TS." When I arrived at the second counter, the order was handed over to me correctly, but the difference was missing. The employee there only spoke English and when I explained the situation to him in English, he called the first employee who, after a few more cheeky comments like that I couldn't order correctly, gave me the difference. Shortly afterwards I realized that I wasn't given enough, but by then I was fed up. Customer service looks different. And even if I had accidentally said TS (and I NEVER order TS because of my allergy), they could have told me in a friendly manner and avoided this mushy reaction. Never again McD Hechtsheim!

Very long waiting times to drive

My husband came there to buy a vegetarian menu for me. He bought Mcplant hamburgers and Mcplant nuggets, but the boxes said Mcplant but there was meat in them and the nuggets weren't Mcplants either. I don't understand how such a mistake could have happened. I will never go to McDonald's again.

Carelessly put together burgers and substandard service. In addition, the cleanliness of the interior and toilets is unreasonable. The toilet door handles are broken and after I reported this to an employee I was only answered sarcastically with a broad grin: "I'll pass it on to the responsible colleague."

Dirty. I'm sitting here right now and I feel like I'm stuck everywhere. Clearly a case for compliance controlling. Does it have to be so gross? There should actually be 0 stars for service and ambience

Drive in on Friday evening was a complete disaster, disorganized and endless waiting times.

I had to wait 20 minutes and then my big Mac sauce was forgotten and there was no cheese on my royal ts cheese so it doesn't work at all

Order on the drive, then pay at the 1st counter and drive up to the 2nd counter for collection as usual. Here the window remained closed for about 7-8 minutes. There was nothing going on in the afternoon, there was only one other car behind me (I don't know what the restaurant looked like). Later, the only lukewarm DoubleChiliCheese Burger was handed out without saying a word. When I asked whether the customer could be informed in advance that it would take a little longer, the service person simply snapped, "I have other things to do!" through the window. I don't want to report any more. This restaurant used to be better. Fortunately, there are also others in Mainz...

I've been waiting for my food for 30 minutes even though there's nothing going on. Unfortunately, it's doubtful whether I'll get the food by tomorrow. I'll give an update as soon as my food arrives, keep your fingers crossed for me. Greetings

Customers are simply ignored, never again.

Ordered there 3 times, something was missing in every damn order! This time it was a burger and instead of normal nuggets, the plant based nuggets! When I called there they hung up on us and no one answered for 30 minutes! When the unfriendly lady finally answered the phone again, all she said was that they couldn't help me and that they didn't have a driver. Dirty place.

Want to take a quick break on the way back from a motorcycle tour. Waited about 30 minutes for 2 muffins and 12 pancakes with about 14 other customers.

I ordered a Happy Meal, took it home, and it turns out I didn't get a toy or a salad. I'm very upset because I don't have time to go back and complain.

Half of the ordering kiosks were forced to close because they ran out of paper for receipts, overflowing bins, dirty toilets and a lack of staff to serve lunch customers. This McDonald's is conveniently located right off the highway, but I'm going to drive a little further down the road simply because this place needs better management and more staff to take care of it. The employees are doing their best and it looked like they were busy and diligent at work... but no one was there to take care of the problems.

By far one of the most disgusting stores in this chain. I was able to return my milkshake because there were no straws available. The change given by the branch manager was also incorrect. Apparently the staff was massively overwhelmed, even though there were only 5 people in the entire store at lunchtime, including me.

Absolute disaster Ordered milkshake to take away. There were no more straws. Only half of the money was returned. Employees completely overwhelmed even though there were only a few guests present. Men's room was so disgusting. The floor was so sticky that it almost took my shoes off. The soap was empty. The other soap dispenser is defective. Overall, this branch made a very unkempt and dirty impression. Everything was greasy, the monitors were greasy 🫣, the work surface was dirty, etc. Nobody can get me into this branch anymore. The company should take a look at this. I don't think this horrible branch is worthy of McDonald's. It would be really sad. The headquarters should probably pay a visit and ensure order. Just disgusting. Am very disappointed. I don't know anything like that from McDonald's.

Attention Mc'Ratten fast food shop. There are rats in there and nobody does anything, And this student can't do anything either

I just want to eat my 9 mcplant nuggets😔 I was there 4 times. Once I only got 6 McPlant nuggets instead of 9, the second time I got real chicken nuggets instead, and the third time I got a McPlant burger. I'm disappointed😔

Food and ambience - just MD. Service was impeccable. We'll come again.

Too good for every now and then

My closest McDonald's and therefore the most frequented. Standard menu but unfortunately often dry, cold goods.

Waited 35 minutes. Restaurant was moderately busy. But the staff was very nice.

Nice shop but I noticed the prices have doubled in 24 months

Service leaves a lot to be desired as the necessary attention is lacking. Once again they forgot to pack the burgers in the order. If you order Sprite it shouldn't be cola either. If the cheeseburger you ordered has just been sold out and it is said that it will be brought to the table, it should be that way and not only after another request. May 28, 2024 Ordered and paid for in Mc Drive. Arrived home and discovered that once again the order was not complete. The service is now underground and the staff is not able to put the order together without something missing!!!

We didn't have to wait long but when the food arrived, most of it wasn't there and all the bread was stuck to the packaging and the fries were already old and hard.

Standard McDonald's. The floor was a bit sticky. Could be cleaned more often.

Waited 20 minutes for a cheeseburger and an MC Flurry despite the restaurant being empty. Really bad

McDonalds needs to learn something about the difference between rolls and puff pastry. As far as I know, the name “Franzbrötchen” is protected by copyright. At least the breakfast used to be much better.

We ordered several burgers, fries and ice cream to take away. Putting it together and packing it up took so long that the McFlurry was runny and the burgers were cold. After a short complaint we received warm burgers and free fries, which was very nice.

Customer service a disaster 🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️☹️☹️☹️☹️🙃 Especially a lady who either wants to play the lead, or is at worst. Never again!

I won't go there again, as a guest I felt very uncomfortable there. An employee was made such a mess of by the superior without taking any consideration that guests were present, it was just bottom drawer.

About 40 minutes before closing time I stood in front of the closed doors. Only the mc drive was still open

The nice colleagues simply locked the place 40 minutes before closing time, drove there for free and were still hungry

Waiting times, even though there were only 2 people in the restaurant, were over 25 minutes for breakfast. The ordering terminals were totally screwed up. This was a one-off visit. Eating with pleasure was not possible here. The overall impression was bad!

Coffee was good, lunch was also spent there but unfortunately I had a stressful customer there, I felt sorry for the employee.

For 2 ice creams you stand there and wait for half an hour. In McDrive no one answers the counter for 10 minutes (5 cars behind us). If you then just drive up, you will sometimes be noticed. Finally, you will be told to get in line again (we had already paid and ordered online). Wasted time.. 30 minutes for 2 ice creams... You used to be better. A pity

First I had to wait half an hour for the food to arrive. And then you get something completely burnt with black dots that looks like it was pulled out from under the oven. That was the last time we were there. The employees were totally overwhelmed. There were always other people there returning their orders. Just pure chaos.

Unfortunately there was often the wrong food in the bag, MC Grispy paid and the one with the coleslaw was in it... disgusting if you hate coleslaw..... The little schoolchildren at the ticket counter can't read...who's surprised with so many free periods and days off school...nothing comes of it. It was right on the receipt, the one with bacon So bacon 🥓🥓🥓 Maybe she's vegan and works at MCDONALD'S 😂😂🥓🥓🥓

The Mc Smart costs €5.99 everywhere, but not here, because they charge you €6.49 with reference to the “recommended retail price”. I don't care about 50 cents, but never here again.

A dirty employee poured 0.5 liters of cola over my friend's lap.

04/30/24 5:30 p.m A disaster!!! 3 menus had 2 products missing and one was wrong. It was incredibly dirty. The garbage was piled up and the floor was so sticky that you couldn't stand still. A customer pointed out the dirty floor and garbage and only got a shrug from the employee.

Probably the friendliest employees I've ever met in a fast food chain. The food was mostly fresh, only the McCrispy was very crispy and dry... It has probably already spent several times in the UHC. The lobby was clean except for a few small things, but it should be mentioned positively that an employee was already cleaning here

Food was good and so was the ambience. Unfortunately, the employee's behavior was so bad that it still only got one point overall...I know that it's a fast food restaurant and friendliness isn't a priority, but unfortunately the behavior was pretty bad

We were here today. The employees have no motivation and were somehow overwhelmed with everything! Tables were dirty. The order displays weren't the fastest...

Very unfriendly staff who are not willing to deal with problems with the order. Rarely experienced such poor customer service. Very unfortunate.

The only McDonald's in Mainz that manages to put orders together correctly. Mostly quick and friendly service. The only thing that could be worked on is the cleanliness of the tables.

Became the worst McDonald’s in the world! Once the best in Mainz, now it's just bad. Opening times are posted on the restaurant and are not adhered to. Never again!

WATCH OUT IF YOU STAY TOO LONG: YOU MIGHT GET A 40 € TICKET!!!! Just wanted to share a coffee with friends, and feed our hungry kids "quickly" (as an utmost exception, as everyone knows their food is just junk). I received the best lesson in my life to never come back. We kept drinking coffee and ordering stuff while our kids played. However, the owner of this franchise has outsourced the parking facilities to a company called Parkdepot, who warn that after 90 minutes you will be sent a ticket. You might think, this is not valid if you are still consuming? Guess again. They sent me a ticket for 40€. I have the tickets still, that during the time we were ordering food and drinks, so using rightfully their park space. But since the franchiser of this McDonalds outsourced this service, they actually don´t care. Thanks dear franchiser, you have convinced me to never come back.

We really don't eat here often because it's so unhealthy, but when the kids are really happy we make an exception. Then I regret it even more because of the unsanitary conditions. No matter where you look…everything is dirty and sticky.

It's a McDonald's. Service is okay. I've experienced worse McDonald's and I'm mostly satisfied.

18 minute wait at Mc Drive? For 3 cheeseburgers? At low utilization? So much for fast food!! The store was 1/3 full, 3 customers at the checkout. I've waited there several times, no problem, but 18 minutes... if you're in a hurry and just want to get to Mägges "quickly"? No way!

Ask for BBQ sauce with my nuggets, get ketchup

It's a newly built McDonald's, so everything is still in good shape. Food and co. are McDonald's standard, plenty of parking

Not too nice environment both for cleanliness and for those who work there, avoid it if you can.

Checking your order in the McDrive is part of it; something is always missing

The staff has more to do with themselves than to serve, the burgers had already been packed for at least 10 minutes anyway. The worst McDonald's in a long time. No recommendation

The worst drive in a long time!!! Grab something quick before the cinema... From order to delivery 28 minutes!!!! For 2 standard menus.....and that was still lukewarm.... If I hadn't had any movie tickets and more time..... That's a disgrace! It can't get any slower!! The service is underground... And this McDonald's used to be great!! No more Hechtsheim!!!

The food was cold, the drinks were non-carbonated. Simply disgusting

Incredibly unfriendly service. Highly incompetent. Otherwise just McDonald's standard.

Dauert alles eeeewig! Dachte wäre ein Schnellrestaurant !!! Dass ich überhaupt Geld zahle für so n Müll was sich Essen nennt .

Worst McDonald's I have ever been. The lady taking our order was unprofessional and very unfriendly. Then we got the wrong Burger, missing coke and missing fries.

My iced tea was sparkling. SPARKLING WATER!!!!