BURGER KING Mainz in Mainz

Review for Burger King: Disappointment across the board 12/6/24 3:55 p.m Our visit to Burger King today at 4 p.m. was an extremely unpleasant experience that left us with a lasting shock. Not only was the food we ordered cold and inedible, but the behavior of an employee made the situation even worse. While we were there with our children, we witnessed a completely unacceptable incident. A young man who had already placed an order stood at the counter, apparently intending to select more products. For no apparent reason, he was aggressively and verbally attacked by an employee with glasses. He was addressed with the words “Fuck off!” – a reaction that is not justified in any context. The young man remained polite and simply explained that he might want to order something else. But the employee again reacted unprofessionally and harshly by telling him: “What is it? This is your order, there’s nothing more!” She further said she was the branch manager! This behavior left us speechless. In a service-oriented company, I expect respect and courtesy, especially towards customers who do nothing other than check or add to their order. This experience will stop us from visiting this fast food restaurant again. Such aggressive and inappropriate behavior by employees is unacceptable and leaves an extremely negative impression. It is up to the management to urgently make improvements here, both in the selection and training of staff. We hope that this incident is addressed internally so that no other guest has to endure similar behavior.

Unfortunately the service in this branch is not that good, date 12/5/24 time around 10:45 p.m. I waited a long time to place my order but I wasn't served, at this point the store was almost unattended. If it had been full I would have been able to understand. Then I went and ate a kebab. To the owner of this branch, you can see from the camera whether this rating is justified. I mentioned the time

I ordered food at 3 p.m. via Lieferando, I've been waiting for my order for 1.5 hours, now it's 4:30 p.m.!!! Thank you was the last time.

Waiting time for delivery is a complete disgrace. 120 minutes for fast food. Craziness.

Here is a possible review that summarizes your experience: Incredibly bad service I placed an order with Burger King at 5:30 p.m. and it said it would be delivered at 6:05 p.m. At 7:30 p.m. there was still nothing there. The supplier only arrived at 7:40 p.m. – and then the next shock: 1. The food was COMPLETELY cold. 2. I didn't even receive what I ordered. 3. The delivery person was extremely rude, didn't say "hello" or "bye" and didn't exchange a word with me at all. He apparently didn't speak German either, which made communication even more difficult. This experience was an absolute failure. You just don't expect something like this - neither from the quality of the food nor from the customer service. That was the last time I ordered here.

A shortage of skilled workers is one thing, but that's what tops it all. At the drive in staff who don't speak German, the lobby is filthy and untidy, the burger patties are CLEARLY over the holding time. Gladly NEVER again.

There is a massive shortage of staff here. Order terminals didn't work so I had to order from the clerk who was completely alone to take the order, drive thru and put it together. It just took forever.

Rude rude cold food raw just bad

I understand that these days you can no longer throw resources around so generously. But if I pay 2 euros for a little extra sauce and extra jalapenos and at the end they don't put either on me. I find that rather cheeky. Especially if the store manager made this order and apart from one customer there wasn't a single customer left, perhaps blaming it on a "stressful situation". I have visited this topic here 4 times out of 5. I think it's a shame that customers are treated to such a service, especially at a time when BK no longer has that many customers anyway. The lady at the checkout didn't speak German very well, but she took everything in and was polite too. But I would actually have expected the store manager to respond to the paid extra requests. Maybe we should communicate again with everyone in this market what “extra” means.

I don't recommend that you pay the same amount twice

The worst Burger King I've ever been to.

Always take forever, even when there isn't much going on... Fast food is something different.

Nothing going on, I just waited at the drive-in counter for almost 5 minutes, nothing happened when I drove on, the employees were laughing and chatting with each other, so in the future I'll avoid this store 100%

The colleague was apparently overwhelmed by how to use the cash register correctly. Waiting time for two burgers and a few nuggets after payment is a full 30 minutes. During that time you could have cooked yourself.

Been waiting for my order for over half an hour now, even though Google says "fewer visitors than usual". With my migraine I just wanted something quick to eat without having to cook. It’s not “fast” food at all. Even with aura flickering, I would have been able to get something done quicker.

I'm really disappointed with my last visit to Burger King. The wait was over 30 minutes – and that was in a fast food restaurant! When the food finally came, it was cold and dry. The chili cheese fries barely had any sauce on them, and when I politely asked for some mayo, I was actually insulted by the staff! Such an unfriendly tone is completely unacceptable. Overall, this was a completely disappointing experience and I will be avoiding this Burger King for now.

Unfortunately, reviews have no influence here: slow, rude and below average.... In an emergency with a lot of time, a Plan B option....

Food was simply disgusting, cold, shame on you, there is a blonde with glasses, you have to cancel immediately, rude, unsympathetic. I'm going to complain to you, something like that can't be true. Normally the store would have to be closed.

"Terrible" - that was my old rating, unfortunately I can only confirm that again. Wrong burgers, missing sauce, wrong drinks, bad fries - in the end they were cold too. Unfortunately it doesn't deserve a star.

One of the worst Burger King branches I've been to. The staff is always completely overwhelmed and extremely slow, even if there are only 2-3 customers eating in the house, very lazy, every now and then 4 employees stand at the front and look at the order. The employees fail even with the simplest orders. And let's talk about the terrible delivery service, no matter where you order, nothing happens under 1.5 hours, my personal record was 2 hours and 17 minutes that I waited for the food. I've ordered several times and the food has never arrived warm, burgers cold and dry, fries cold and hard, you can't charge money for service like that. If you can, please just avoid it.

Apparently the store doesn't need cash-paying customers. When I wanted to place my order at the counter, I was discreetly directed to the ordering machine, which only works with a card. Well then I'd rather go to the kebab shop. You don't refuse cash payers!

Unfortunately, this restaurant visit was probably the worst ever at a Burger King. The employee only spoke bad German. Order (for 5 people) was partly and repeatedly wrong. Had to be corrected again and again. The employee argued with me instead of taking care of the order. Some goods are not available (sold out). The food ended up being cold again and had to be returned to be reheated. They tried hard, but the staff seemed totally overwhelmed. The shift manager had to be called in. The toilets (men's) were dirty. No toilet paper there. Totally disgusting. I don't actually know anything like that from Burger King.

Slowest Burger King I know. 20min for a milkshake!

Didn't even get what I ordered, but waited a long time. Jalapenos rancid, disgusting, burgers sadly topped... Enjoy your meal, somewhere else...

Slow operation, the staff clearly lacks skills.

Waiting time for 2 menus is 45 minutes. The store isn't even half full. It's a shame fast food could be a little quicker

Unfortunately, you have to wait for the order, it seems that only one person knows what he is doing, the rest are a tragedy, the taste of the food is terrible, what do you pay for here? The food was burnt on the outside and raw on the inside, I didn't eat it all and I had to go to the toilet when necessary

Was there today (9/29/24, 3:00 p.m.). The most incompetent store I've ever seen......they give the word "fast food" a whole new meaning. It's best to close the shop...

Nice atmosphere, staff friendly and helpful. Better to go back to the big M. Unfortunately

Unbelievable, you can't believe it. I've been waiting for over 2 hours and no one is answering the phone.

Very tasty food. Staff at the diver are very friendly and personable 🙂👍

Waited 2 hours, was rude, food was cold and cola was warm when it arrived

Burgers good as always. Unfortunately, an older service person was very unfriendly and arrogant. I felt rather uncomfortable.

Unfriendly staff... I had to wait half an hour for my food, which still wasn't ready. I was even treated rudely when I asked nicely to get my €40 back... Absolutely not recommended

Food was great, we waited about 5 minutes, unfortunately the employees "don't feel like" talking to the customers 🤔 that's why I ate my colleague's citizen instead of mine! Because instead of saying what is what, the employees have these things marked on the packaging where these checkboxes are.

Catastrophe. Don't go there anymore. Ordering takes forever and the terminal usually crashes. Eating takes forever. Even though the food had just been made, it was partly cold. Not enough staff but friendly. Gluing tables, who is supposed to clean them, everyone is busy making food. Burger King is done for me. There are other chains to go to

Quality as always, but no staff capable of communicating in English can be challenging for tourists.

I can only agree with what was said above. Unfriendly service: I went in and wanted to order something at the counter. The guy at the checkout, dirty and smelly from his cigarette break, said: That's not possible, orders aren't accepted that way, I'd have to do it via the app. I asked, how does it work? Him: I don't know, that's not my job, I don't know anything. When another guest came from the toilet, a cloud of urine rushed towards me. The tablets were still on the tables everywhere in the restaurant, and no one was sitting there. Conclusion: Don't go there, leave quickly!

The branch is close to the highway and an industrial area. The staff has always been very friendly and quick for years. There are machines for ordering and the drive-in works. The food is always fresh and delicious. Only the parking lot is a bit small.

Rudeness, long wait, dirty. One word: DISASTER

I've seen nicer branches of this chain. The service was rude, made me wait a long time for my change because there wasn't enough, or whatever, in the cash register, and in between processed two orders at the drive-thru before I got my change. Unfortunately this is an impossibility for me. Eating outside isn't really pleasant either, as it's a main road. runs right next to it.

"Never had any negative experiences. Everything as it should be." I wrote 5 years ago. Update: now I always have reason to be angry. Salad on the burger bitter (old?), fries and burger cold, toppings on the Whopper not enough (I used to work at BK and know how it should be). This was so common that when I occasionally eat fast food, I prefer the nearby competition. A pity. In and of itself, the Whopper is a premium burger when it's fresh and made right. Oh, and the “effort” to speak clearly AND be friendly in drive operation would be nice. And the intercom is also technically a disaster. As for cleanliness - well. Although there is little going on, you can see leftover food lying around. Apparently the franchisee no longer has control or no desire.

Very nice staff. Entrance not intuitive, could be better signposted.

I've seen much more attractive Burger King restaurants

Burgers slapped together carelessly. Poor extras for a hefty surcharge. The whole thing is far too expensive. I know why I usually go to a kebab or a real community restaurant. Service...no service.

The bag of fries has become too small.

Terminals defective! Only informed upon request. Afterwards you are only looked at but not served. Worst Burger King ever

nice colleague, helps to find lost hat. Reached him by phone 👍

Bad IT. The WiFi setting has a problem, the confirmation link is always blocked. There is only 1 socket...

Disastrous branch, delivery of the order took over 90 minutes, it came incomplete and some of what came was also wrong. Staff overwhelmed.

Unfriendly staff, very poor service, The food was cold and our order was wrong twice

Even one star is too much for this !!Cold food, warm drinks When you commented that the drinks were warm, there was a snippy “then the machine is broken” Service is a catastrophe, unfriendly is putting it nicely here!! Please please don't go there.

Bad BK! - Staff extremely unfriendly - Long waiting times - Food cold

It was very tasty and fresh and the staff was very professional and did a great job.

Not possible, unfriendly service, Burger King, cold fries don't work, take another one where reasonably professional staff serve

Long waiting times even though nothing is going on. Always a very bad experience here.

Top top top Food fresh, delicious, service top All around great Thank you that fast food can be done differently

Avoid at all costs. The service sometimes takes 30 minutes or more for a simple order, the kiosks only partially work and cannot accept King points, and new goods are often sold out immediately. Drive to either Bretzenheim or Äppelallee.

People don't know how to work there. That's why they live a unhappy life without any future. Always deliver the wrong order and they don't have any work ethic. Discusting. Don't eat here. Or fire your staff. Staff don't have any drive to work or improve themselves. The worst Burger King service ever.

This Burger King is a disaster. Overcharged and no refund and then the branch manager is rude too. 👎

It's getting worse and worse... I can't log in at the terminal and when I asked, no one knew what I wanted because of the points I lost.... The staff is totally overwhelmed and there's no point in going there anymore

You can't call this a fast food restaurant. This is a juice shop, if I could give it 0 stars then I would have done the same but unfortunately it didn't work. Waiting time can be expected to be over 20 minutes for 2 to 3 citizens.

Wrong burger, items ordered not in stock and without notice all sauces would have been forgotten

Tomatoes still green in the middle. Ordered Big King, got hamburger without pickles. Not recommendable. The only good thing is the ambience on site.

Various items are suddenly not available even though you order them. You are offered an alternative but if you say you won't eat it (Hot Brownie) you are told you are out of luck because you paid for it. Parts of the order were missing, then you can still argue about receiving them. The forced hot brownie was so burnt that it could have been saved. The burgers were tasty and hot. Fries were ok. There was only one toy in the kids menu but it was ok.

Thank you for the ruined holiday, I wanted to eat there with my daughter and first buy some bread next door, when we came out of the bakery the car was already hanging on the tow truck, cost 343.01. Our choice after that was McDonald's, the fries are tastier there anyway. The company doesn't seem willing to compromise in the slightest, and this can also alienate its customers. It may be that it was justified to tow me because I actually wasn't in the store at the time, but if the process between parking and paying for the towing service takes 16 minutes, that's nothing more than a rip-off to me.

Slow, rude staff and I puked after 2 hours

Annoying music in the background.

That's it for me with Burger King. No longer able to order at the counter, tables are dirty. The shop reminds you more of a pigsty than a restaurant.

I ordered food through Lieferando and there was a piece of rubber from a rubber band in my burger. A piece of rubber!!!! No matter how handicapped the employees have to be there. Should have called the health department.

I was in this store again today with several female teenagers between the ages of 12 and 16. The unfriendliness of the service today at around 1:10 p.m. towards the young guests was an absolute disgrace and couldn't be surpassed. He was already completely incompetent and overwhelmed when processing several orders, which were booked via the terminal!!, plus his snotty rudeness. If I hadn't been there with the young people, I would have strongly disagreed with him and left the store immediately. Absolutely not recommended.

The fries weren't cooked properly, there was too much mustard on the burger. And the Kung-Fu Panda characters were no longer there either. Disappointing

I would like to add the King fu Panda figure to my menu. We didn't have any left and there was no key for the last one in the cabinet. I hate Burger King always the same k8ke.

Very unfriendly staff and not exactly fast.

Poor quality and fraud. I got a King of the Month and a Double steakhouse burger separately. There was no BBQ sauce on it and no fried onions on the double steakhouse. Unfortunately it was far dry. Normally I would have had to pay 13.49 for the King of the Month and Double steakhouse. But at the drive-in I had to pay 13.99. I was there the last time.

For weeks the problem at the drive-in has been that you can hardly hear anything. Please have the headsets repaired

A disabled little boy wanted to order at the counter with his mother today, but the employee with long hair and lots of makeup refused to help them and told them to order from the machine, which they weren't allowed to use, the mother said . This employee should be fired for her inhumane behavior and also for breach of contract since it is a public place where every employee has to help a customer, especially if the customer is disabled! Shame on you! a handicapped young boy with his mother were asking to order from the counter today and the lady employee with long hair and lot of make up refused to help them telling them to order on the machine which they can’t use the mother said. this employee should be fired because of inhumane behavior and also for breaching a contract where this is a public place where every employee has to help a customer especially if handicapped! shame on you!

Next time it's better to be hungry, it starts at the drive in counter. There is no cordial here. Welcome or something like that here: yes, please, what? Half of the nuggets were cold and old. Man, it has to be so please, next time you're hungry, listen to the reviews. It's no wonder why this store has such bad reviews.

Drive in. Ordered medium fries, charged for large, got small.

All in all, as always Burger King, no

Unfortunately I encountered very dirty tables, unfriendly staff, I will not recommend Burger King let alone visit it again.

You really hit the jackpot today. I have been ordering food from you for over 10 years and today I was there (despite my physical disability). Conclusion... we got out, walked a few meters (stretching our feet), got some bread from Werner's bakery and then wanted to get something to eat. You did it in these 20 minutes, letting us have the car towed away from under us. You didn't care about the wheelchair in the car. The main thing is that you were able to call the towing service and have us tow the car away. Conclusion: (300 euros in damage for the towing operation) and one thing is certain. For the last time my family and my company left even a cent with you. If you have to deal with your customers like that, then I really feel sorry for you. Yes, illegal parking is annoying, but having the car towed away by customers who put a parking disc in their car, stretch their legs for a moment and then want to buy something from you is really the bottom of the barrel. Not only is your food constantly delivered, cold, dried out (warmer) and incomplete, this is how you treat your customers. Think about it! For me that was it...

The burger bread was so rock hard that it could be used as building material for a house rather than eaten.

Eating as usual, it would be nice if the tables were cleaned after a guest had left.

Very, very bad! First we waited 25 minutes for our order, then they mistakenly put sauce on a burger that we didn't want on... Ok, they're making a new burger, it takes another 10 minutes!!!!! There was almost nothing going on. A man in front of us waited 20 minutes for his two burgers, a Coke and nuggets. Someone else only ordered a hot brownie (!!!!), which also took 20 minutes... Guys, that's not possible!

I would prefer not to give a star, the food was disgusting, the fries were bad, the citizens can't say anything, I won't be ordering anything else

I have 5 years experience with this store now. The result: Always cold, orders always wrong, products sold out, sauces are always forgotten, ordering terminal broken, incompetent employees, taking the order for 3 people took over 10 minutes. You should play an episode of Undercover Boss here. But the boss would probably hang himself outside the drive-thru sign and no one would see it since they like to close the drive-thru early. Here disappointment is guaranteed with every visit/order. You have to know

The food was great. The service etc too. However, everything else left something to be desired. There was a lot of rubbish under the tables and the toilets were a disgrace.

Fries were once crispy and salty

Far too small a team, I've been waiting for 25 minutes and so far 2 out of 4 people have been served before me. The workforce also seems to change every two weeks. You have to know.

They simply forgot my 6 nuggets. Ordering was easy. 2 long chicken, 2x fries, chilli cheese fries, Cola, Fanta and 6 chicken nuggets. As a customer you just feel ripped off. After all, you pay money for it and if something is missing, that's really not cool people :/

We waited longer than 35 minutes for our food!!!! Instead of making our food, the staff eats in the back of the kitchen. Never again !

Customer service is veryyyyy bad. Worst in Deutschland

Worst wopper, uh... what a step down from Burger King.

Cleanliness leaves something to be desired.

Was there this evening between 7-8 p.m. Service at the counter totally overwhelmed. Waited 20 minutes for my order for half an hour until he managed to take it. He also had to repeat it 3 times because he either couldn't remember it or couldn't save it. And then he forgot half of it. Thanks for nothing

Standard food, ample parking. Generally not crowded.

Update nach einem Jahr, es dauert noch länger, zu wenig Leute, kein fast food nur noch slow food... Ich bin regelmäßig hier, am Drive in dauert es leider abends so lange bis man dran ist, mindestens 20 Minuten bei 5 Autos vor mir, die Qualität vom Essen ist gut. In der Küche gibt es offensichtlich zu wenig Personal, die ersten Burger wandern am Schalter in die Tüte und dann vergehen 10 Minuten bis die letzte Beilage dazu kommt, kaltes Essen war das Resultat beim letzten Besuch.

Wie das Essen in einem BK schmeckt, brauch ich nicht zu beschreiben, das ist Geschmackssache. Aaaaber, das man im Drive in und auch beim Bestellen an der Theke seeehr lange warten muss, ist ein Unding!!! Die Mitarbeiten scheinen nicht richtig geschult zu sein, der Ablauf sollte dort noch einmal überarbeitet werden!

Mitarbeiter hat kein Bock zu arbeiten und macht vor Ladenschluss zu !konnten uns leider kein Essen zubereiten! 22.11.23