BURGER KING Mainz in Mainz

It's nothing to do with fast food if I have to wait forever for my food. They all move extremely slowly 😅

I just ordered through Lieferando, and the food arrived cold and soggy. They also forgot to bring my drink, which they said would arrive in an hour. Since the burger is cold anyway, I can wait until 10:00 PM. Unfortunately, this isn't the first time. I think I'll switch to McDonald's now.

Unfortunately, the service is very poor. The lady in the service department is not at all customer-friendly.

The cace was quite normal, nothing special. The place is good to have a break.

We were at the drive-thru and wanted to order a coffee and asked if they had oat milk. (Not every restaurant does, so it wouldn't have been a big deal, but the following situation was so strange that I wanted to write about it.) First of all, the drive-thru wasn't usable because the machine was broken, which isn't the employees' fault, of course. We drove up to the window and asked for a coffee with oat milk. The blonde older woman asked several times what that was, and she said, "No, we don't have it" (as I said, it's okay if some stores don't have it). My friend then asked for regular reduced-fat milk instead, and she said, "Yes, we do. Cream," to which we kind of gave up and said, okay, that's it. We didn't even get the cream, but a black coffee with nothing (lol). Also, the pack of 9 nuggets only had 8 nuggets, and the burger was extremely dry.

Incredibly bad, slow and listless service

very long time to prepare the food however I was the only costumer, wrong order was given, I could clearly observe no hygiene in the kitchen moreover the staff was very impolite. unfortunately i can't recommend this branch to anyone.

Wallah Naruto Burger, the best. Bre at the night counter was incredibly nice, picked out a black XL shirt for us. He's paid more.

Food was cold. The sauce that was part of the menu wasn't listed because it wasn't selected, and the machine didn't indicate it. When asked, it cost €2. I think it's broken! We won't be back!

I was there last night and the burger was old, but the chicken was okay, but ordering extra chili fries and not even getting enough sauce is totally unacceptable. It was like frozen food.

You order a meal with curly fries and what do you get? I wonder what the employees are doing. I think they should always check before serving the food to the customer, or a lot of things are often forgotten. Shame on you.

The service is terrible! Drinks with ice are prepared first and then left standing at the terminal for over 15 minutes until the rest of the order is ready. The staff is also unfriendly, and even after we pointed this out, the order was served as it was. We then complained because the drink tasted watery. Simply unbelievable. It's the same thing every time at this branch.

Take care of your health and avoid this store. This branch should be closed.

I've been there several times. "Burned and no sauce" seems to be the standard policy there. Orders are often misunderstood. Or correct, but incorrectly executed. After the employee even repeated loudly, "Okay, no cheese on the Long BBQ," I wasn't surprised when there was still plenty of cheese on the burger. Great, I could throw it away. It wasn't worth the 20(!) minute wait.

When it was delivered, cheese was added despite the instructions. Pretty stupid as a vegan.

Everything was freshly made, since there were hardly any customers. The new burgers are super delicious.

Unfortunately not the fastest, one ordering machine was defective, somehow the fast food was not quite successful but here the expectations are not particularly high either

Drive-thru. Ordered medium fries, was charged for large, got small.

Cold fries, warm Coke, long wait. The Whopper was okay, so it gets two points. (The post was locked. I don't know why. I wrote it right after my last visit and was really disappointed. I used to like going there often.)

I can't say much about the atmosphere. It was a drive-thru, but even there it didn't run smoothly, even though I was the only customer! The waitress, an old, unfriendly blonde woman with glasses, was completely unacceptable! She wouldn't work a day at my company! Then they brought me the wrong food, and it was so disgusting that I couldn't eat it! Absolutely not recommended; this was the worst fast food experience I've ever had.

Unfortunately, this is one of the worst Burger King branches. Today, orders were incomplete again. Unfortunately, you always have to check whether the extra sauces you ordered are included. The salad here is generally old and almost always gray. I had both experiences again today. This was my last visit to this branch for the time being. Unfortunately, nothing has changed here in years. It's a shame.

!!! WARNING!!! Don't order anything from there. I had two burgers delivered. There was a small blob of sauce on the long chicken. The burger was completely dry. A disgrace for that price. NEVER AGAIN!!!

The owner is in close contact with a towing company and has his parking spaces cleared daily!

Burgers taste good, I ordered to take away, service was very friendly

Waited 2 hours for delivery. Supplier very unfriendly. Food was cold and the french fries sauce was also missing. Nobody answered the phone... Delivery service not recommended!

Don't take my €50 note because a machine doesn't work, ridiculous. The shift supervisor even confirms to me that it is real, but what the machine says is probably the law... Then I'd rather go to McDonalds.

I ordered something for delivery today. The food was cold and the burger buns were hard. The large fries were only half full and a drink and sauce were missing. If asked, this is not “their problem” because Uber delivers it. You should complain to Uber. There is no service at all and you are fobbed off with excuses. We will never order there again.

The employee walks around in a hoodie and doesn't reveal her name, forgets to pass on the order, talks as if she were working in a village pub. Then you wait such an unnecessarily long time for a burger that ends up being served cold?! Nothing against the other employees, who were very nice.

The employee doesn't feel like doing her shift at the drive-in counter. (Older, glasses, southern)

This older blonde woman on the drive was once again very rude to me today. The first time a few weeks ago I thought to myself that everyone can have a bad day. And now again.

The place is not quite tidy, Haus and misunderstandings happen between the employees, I would say the right hand does what the left doesn't know. But there is a big but.. This institution is still on the verge of being able to eat in it for the time being. It is not known which way it will go. But still I wish to improve.

This store is unable to deliver correctly. Every time something is missing. How difficult is it to check an order?

The staff barely understands German and the food described in the app is not available in the drive in. Only in the store🤷‍♂️. Makes no sense to me! So I stood in the queue for absolutely nothing.

It's difficult to find, you wait a long time and then the wrong food comes out the second time. It's always stupid there instead of making new citizens they just swap sauces. It doesn't taste good, thanks for nothing.

I'm actually happy. I often come in the evenings and the service is often fresh. Service could be a bit quicker but I'd be happy to return to the terminals much better

Update on my review. Ordered something to be delivered again after a long time. The quality is really subpar. The buns are old and dry, the lettuce on the burgers is dark. And again something was forgotten. Guys, this won't work. Hygiene conditions are also miserable. I was able to observe how an employee was sick, worked without a mask or gloves, but was coughing. This is really underground.

Well, at first I didn't really want to come here anymore because my last two visits upset my stomach...! Somehow I ended up here again today, firstly I waited for over half an hour until it was my turn and I was shitted twice more. Everything here was incapable of talking to a customer and serving them properly. In addition, my burgers were ice cold, as were the fries, and I was literally told that... The burger had just been made in front of him and that he would STILL warm it up again!!!! It's really outrageous to be portrayed as a liar!!!!! There were two workers at the counter who could hardly speak a word of German.

The worst-run Burger King in Rhineland-Palatinate, I've rarely experienced anything like it. Rudest employees who don't even speak German, a manager who has no clue, orders that take over 25 minutes. Customers are redirected to tablets, whether they know how to use them or not. Or even when the tablets don't work. The company should take a closer look here and replace the staff if necessary. Preferably the manager too. This store is a complete disappointment. I'll also inform the health department.

Subterranean quality, there were four of us there, the burgers were dry without ketchup, the bread was dry. Only the branch in Mühlheim Kärlich does worse. That was the third and certainly the last time. It's not worth the one star.

Soooooooo disgusting customer service!!!

Wanted to give Burger King another chance. I had a vegan king rib in the MENU. I doubt that was the vegan version. The fries had a strange aftertaste. Something chemical. I had to throw up afterwards. The cola tasted stale and way too sweet. The service was quick and friendly.

I was there today and unfortunately I am very disappointed with the service. After I initially had difficulty ordering at the window because, according to the saleswoman, the system wasn't working properly, I was asked to come to the front window. There I ordered the “King of the Month” to take away. Unfortunately, the ordering process became unnecessarily complicated: the saleswoman repeatedly claimed that the sauce was wrong and ultimately canceled the order and booked four long chicken menus instead - without explanation. When I asked whether this order was correct, I was again contradicted. What was particularly irritating was that the saleswoman had previously informed me about the “King of the Month” herself, only to then claim that my order wasn't correct, even though the store was completely empty and there was only one car in front of me in line. After this experience I will not be visiting this location again

Just before that we were at Werner's next door. All in all, a successful Sunday outing... We had our order at Werner's in the morning and shortly before closing time at Burgerking... I think they work together... There's no other way to explain it 🤷‍♂️

A decent Burger King It was very clean and tidy in the evening The food was freshly made - but we had to wait a long time!

Burgers and fries didn't taste good

we went there yesterday, my husband is 100% disabled and has a service dog and was denied entry into the restaurant. First of all, the dog, being a service dog, behaves better than the fat kid standing by the door beating on the little glass case that was there and nobody said anything to. Second, the dog doesn’t go into the kitchen and is cleaner than most people who come into this place. When I asked for the managers name, I was refused the answer and he/she never came out to talk to me. In all the years we’ve had a service dog we have never been denied entry anywhere. So for all you disabled people, you might wanna find a different place to eat, ‘cause this BK discriminates against you.

I have 5 years experience with this store now. The result: Always cold, orders always wrong, products sold out, sauces are always forgotten, ordering terminal broken, incompetent employees, taking the order for 3 people took over 10 minutes. You should play an episode of Undercover Boss here. But the boss would probably hang himself outside the drive-thru sign and no one would see it since they like to close the drive-thru early. //Edit: One year later. Rösti Lover is widely advertised. Asked after 5 minutes of searching on the smeared touchscreen. “We don’t have it.” “Cola Freestyle” is available on the smeared touchscreen, but unfortunately “We don’t have it.” For each drink you choose, you will be asked whether you want it in a disposable or reusable cup. Below you can choose: a) Disposable b) Reusable (grayed out; “we don’t have it”). Order completed and payment pressed: “There was a problem”. Then I just left. A competitor is a minute away. A shame for the franchise. Here disappointment is guaranteed with every visit/order. You have to know

Was there on Saturday evening and ate a plant-based Whopper menu. Then vomiting diarrhea and fever at night. Now after two days still feeling very sick. Never had any problems after eating from Burgerking, but it was the first (and last) time in this branch.

Staff and service below all cannon. Order taken incorrectly, paid too much. After 10 minutes the wrong burgers were grumpily exchanged, but the overpaid money cannot be returned. In any case, I won't go out to eat there anymore. And the food was cold too.

Bad experience, dried rolls I'm really disappointed

Was in front of the drive in about 10 minutes ago. I only wanted 1 burger and it waited in the bag for 20 minutes. I drove again before I got the cold thing. The lady was also rude.

Staff the last That's how it tasted too

I would prefer to give zero stars. Firstly, the service is so rude, secondly, you have to wait a long time for your order and thirdly, the burgers were very cold, which I don't understand. Then you go to the waitress and they complain that they are fresh and I should be content with that

Decent Burger King. Burgers and fries were fresh. Waiting time moderate. Cleanliness okay.

The staff at the diver are totally unfriendly, the loudspeaker is also broken, you can't understand anything again, the blonde woman with glasses is so unfriendly. Disrespectful KFC is much better

Review for Burger King: Disappointment across the board 12/6/24 3:55 p.m Our visit to Burger King today at 4 p.m. was an extremely unpleasant experience that left us with a lasting shock. Not only was the food we ordered cold and inedible, but the behavior of an employee made the situation even worse. While we were there with our children, we witnessed a completely unacceptable incident. A young man who had already placed an order stood at the counter, apparently intending to select more products. For no apparent reason, he was aggressively and verbally attacked by an employee with glasses. He was addressed with the words “Fuck off!” – a reaction that is not justified in any context. The young man remained polite and simply explained that he might want to order something else. But the employee again reacted unprofessionally and harshly by telling him: “What is it? This is your order, there’s nothing more!” She further said she was the branch manager! This behavior left us speechless. In a service-oriented company, I expect respect and courtesy, especially towards customers who do nothing other than check or add to their order. This experience will stop us from visiting this fast food restaurant again. Such aggressive and inappropriate behavior by employees is unacceptable and leaves an extremely negative impression. It is up to the management to urgently make improvements here, both in the selection and training of staff. We hope that this incident is addressed internally so that no other guest has to endure similar behavior.

Unfortunately the service in this branch is not that good, date 12/5/24 time around 10:45 p.m. I waited a long time to place my order but I wasn't served, at this point the store was almost unattended. If it had been full I would have been able to understand. Then I went and ate a kebab. To the owner of this branch, you can see from the camera whether this rating is justified. I mentioned the time

I ordered food at 3 p.m. via Lieferando, I've been waiting for my order for 1.5 hours, now it's 4:30 p.m.!!! Thank you was the last time.

Waiting time for delivery is a complete disgrace. 120 minutes for fast food. Craziness.

Here is a possible review that summarizes your experience: Incredibly bad service I placed an order with Burger King at 5:30 p.m. and it said it would be delivered at 6:05 p.m. At 7:30 p.m. there was still nothing there. The supplier only arrived at 7:40 p.m. – and then the next shock: 1. The food was COMPLETELY cold. 2. I didn't even receive what I ordered. 3. The delivery person was extremely rude, didn't say "hello" or "bye" and didn't exchange a word with me at all. He apparently didn't speak German either, which made communication even more difficult. This experience was an absolute failure. You just don't expect something like this - neither from the quality of the food nor from the customer service. That was the last time I ordered here.

A shortage of skilled workers is one thing, but that's what tops it all. At the drive in staff who don't speak German, the lobby is filthy and untidy, the burger patties are CLEARLY over the holding time. Gladly NEVER again.

There is a massive shortage of staff here. Order terminals didn't work so I had to order from the clerk who was completely alone to take the order, drive thru and put it together. It just took forever.

Rude rude cold food raw just bad

I don't recommend that you pay the same amount twice

I understand that these days you can no longer throw resources around so generously. But if I pay 2 euros for a little extra sauce and extra jalapenos and at the end they don't put either on me. I find that rather cheeky. Especially if the store manager made this order and apart from one customer there wasn't a single customer left, perhaps blaming it on a "stressful situation". I have visited this topic here 4 times out of 5. I think it's a shame that customers are treated to such a service, especially at a time when BK no longer has that many customers anyway. The lady at the checkout didn't speak German very well, but she took everything in and was polite too. But I would actually have expected the store manager to respond to the paid extra requests. Maybe we should communicate again with everyone in this market what “extra” means.

The worst Burger King I've ever been to.

Always take forever, even when there isn't much going on... Fast food is something different.

The colleague was apparently overwhelmed by how to use the cash register correctly. Waiting time for two burgers and a few nuggets after payment is a full 30 minutes. During that time you could have cooked yourself.

Been waiting for my order for over half an hour now, even though Google says "fewer visitors than usual". With my migraine I just wanted something quick to eat without having to cook. It’s not “fast” food at all. Even with aura flickering, I would have been able to get something done quicker.

Nothing going on, I just waited at the drive-in counter for almost 5 minutes, nothing happened when I drove on, the employees were laughing and chatting with each other, so in the future I'll avoid this store 100%

I'm really disappointed with my last visit to Burger King. The wait was over 30 minutes – and that was in a fast food restaurant! When the food finally came, it was cold and dry. The chili cheese fries barely had any sauce on them, and when I politely asked for some mayo, I was actually insulted by the staff! Such an unfriendly tone is completely unacceptable. Overall, this was a completely disappointing experience and I will be avoiding this Burger King for now.

Unfortunately, reviews have no influence here: slow, rude and below average.... In an emergency with a lot of time, a Plan B option....

Food was simply disgusting, cold, shame on you, there is a blonde with glasses, you have to cancel immediately, rude, unsympathetic. I'm going to complain to you, something like that can't be true. Normally the store would have to be closed.

"Terrible" - that was my old rating, unfortunately I can only confirm that again. Wrong burgers, missing sauce, wrong drinks, bad fries - in the end they were cold too. Unfortunately it doesn't deserve a star.

One of the worst Burger King branches I've been to. The staff is always completely overwhelmed and extremely slow, even if there are only 2-3 customers eating in the house, very lazy, every now and then 4 employees stand at the front and look at the order. The employees fail even with the simplest orders. And let's talk about the terrible delivery service, no matter where you order, nothing happens under 1.5 hours, my personal record was 2 hours and 17 minutes that I waited for the food. I've ordered several times and the food has never arrived warm, burgers cold and dry, fries cold and hard, you can't charge money for service like that. If you can, please just avoid it.

Apparently the store doesn't need cash-paying customers. When I wanted to place my order at the counter, I was discreetly directed to the ordering machine, which only works with a card. Well then I'd rather go to the kebab shop. You don't refuse cash payers!

Unfortunately, this restaurant visit was probably the worst ever at a Burger King. The employee only spoke bad German. Order (for 5 people) was partly and repeatedly wrong. Had to be corrected again and again. The employee argued with me instead of taking care of the order. Some goods are not available (sold out). The food ended up being cold again and had to be returned to be reheated. They tried hard, but the staff seemed totally overwhelmed. The shift manager had to be called in. The toilets (men's) were dirty. No toilet paper there. Totally disgusting. I don't actually know anything like that from Burger King.

Slowest Burger King I know. 20min for a milkshake!

Didn't even get what I ordered, but waited a long time. Jalapenos rancid, disgusting, burgers sadly topped... Enjoy your meal, somewhere else...

Slow operation, the staff clearly lacks skills.

Waiting time for 2 menus is 45 minutes. The store isn't even half full. It's a shame fast food could be a little quicker

Unfortunately, you have to wait for the order, it seems that only one person knows what he is doing, the rest are a tragedy, the taste of the food is terrible, what do you pay for here? The food was burnt on the outside and raw on the inside, I didn't eat it all and I had to go to the toilet when necessary

Was there today (9/29/24, 3:00 p.m.). The most incompetent store I've ever seen......they give the word "fast food" a whole new meaning. It's best to close the shop...

Nice atmosphere, staff friendly and helpful. Better to go back to the big M. Unfortunately

Unbelievable, you can't believe it. I've been waiting for over 2 hours and no one is answering the phone.

Waited 2 hours, was rude, food was cold and cola was warm when it arrived

Burgers good as always. Unfortunately, an older service person was very unfriendly and arrogant. I felt rather uncomfortable.

Unfriendly staff... I had to wait half an hour for my food, which still wasn't ready. I was even treated rudely when I asked nicely to get my €40 back... Absolutely not recommended

Food was great, we waited about 5 minutes, unfortunately the employees "don't feel like" talking to the customers 🤔 that's why I ate my colleague's citizen instead of mine! Because instead of saying what is what, the employees have these things marked on the packaging where these checkboxes are.

Catastrophe. Don't go there anymore. Ordering takes forever and the terminal usually crashes. Eating takes forever. Even though the food had just been made, it was partly cold. Not enough staff but friendly. Gluing tables, who is supposed to clean them, everyone is busy making food. Burger King is done for me. There are other chains to go to

Quality as always, but no staff capable of communicating in English can be challenging for tourists.

I can only agree with what was said above. Unfriendly service: I went in and wanted to order something at the counter. The guy at the checkout, dirty and smelly from his cigarette break, said: That's not possible, orders aren't accepted that way, I'd have to do it via the app. I asked, how does it work? Him: I don't know, that's not my job, I don't know anything. When another guest came from the toilet, a cloud of urine rushed towards me. The tablets were still on the tables everywhere in the restaurant, and no one was sitting there. Conclusion: Don't go there, leave quickly!

The branch is close to the highway and an industrial area. The staff has always been very friendly and quick for years. There are machines for ordering and the drive-in works. The food is always fresh and delicious. Only the parking lot is a bit small.

Rudeness, long wait, dirty. One word: DISASTER

I've seen nicer branches of this chain. The service was rude, made me wait a long time for my change because there wasn't enough, or whatever, in the cash register, and in between processed two orders at the drive-thru before I got my change. Unfortunately this is an impossibility for me. Eating outside isn't really pleasant either, as it's a main road. runs right next to it.

"Never had any negative experiences. Everything as it should be." I wrote 5 years ago. Update: now I always have reason to be angry. Salad on the burger bitter (old?), fries and burger cold, toppings on the Whopper not enough (I used to work at BK and know how it should be). This was so common that when I occasionally eat fast food, I prefer the nearby competition. A pity. In and of itself, the Whopper is a premium burger when it's fresh and made right. Oh, and the “effort” to speak clearly AND be friendly in drive operation would be nice. And the intercom is also technically a disaster. As for cleanliness - well. Although there is little going on, you can see leftover food lying around. Apparently the franchisee no longer has control or no desire.

Very nice staff. Entrance not intuitive, could be better signposted.

I've seen much more attractive Burger King restaurants

Burgers slapped together carelessly. Poor extras for a hefty surcharge. The whole thing is far too expensive. I know why I usually go to a kebab or a real community restaurant. Service...no service.

The bag of fries has become too small.