McDonald's in Mainz

Sura is friendly and personable. Keep it up!!

Zohra served us very well and was very nice

I had the impression that the employees were making fun of the customers. They deliberately give out change very slowly and talk to each other while people wait. I tried to buy some food 3 times and failed because it was 20 minutes between trains. Once I was lucky enough to buy something (I said that I was in a hurry to get on the train), but the clerk deliberately stalled me and ended up giving me 4 euros less change and didn't give me a receipt, I ran to the Train and didn't look immediately. It seems like they are made for just that.

Zohra best employee in everything😁

The service here is very nice and the food is ready quickly

Zohra thank you good service and good service to recommend, I'll be back. Thanks to everyone working here

Zura provides great service and it tastes very good

Sura brought us delicious food and served us well 👍

Food was warm and delicious, I always come here with my friends! Recommended by Ms. Zohra.

Best McDonalds in the world zohra best

sora good worker supervisor good workers

Where should I start! The service was horrible. I wouldn't normally complain about unfriendly employees, but when the management goes from table to table and almost forces the customers (not just me) to give a 5 star rating, I can't allow myself to go home without complaining. In addition to the poor service, the necessary equipment is also missing, such as order boards, WiFi or EVEN TOILETS. The whole design and lighting also leave something to be desired as it makes me feel more sad than relaxed while eating. By the way, there were no wheelchair entrances or children's entertainment. That was by far my worst visit to McDonald's so far!!! To France☝🏻

I observed someone standing at the checkout and the order wasn't taken. And after 8! When people pushed forward, the person then left.

Funnily enough, the burgers looked significantly better than some places in the city, although my experience was usually different. Normally the burgers at train stations don't look so tasty, today the BigMac in particular had a very nice topping and tasted very good and didn't look mushy. The branch was mostly clean, a little something here and there but not worth mentioning. However, the waitresses seemed to have absolutely no interest in their job and were a bit annoyed. You don't have to leave it out to the customer.

Oh god oh god oh god. You can't beat it when it comes to incompetence. The report to the health department has been sent out. Employees touch each other's noses in the kitchen, grab each other's crotch and then top the rolls. My Mc Rösti was unbelievable. Disgusting. Even the nuggets here have a completely different, strange taste than in other branches. Dear health department, please do something°●●●

The fries weren't fresh and afterwards there were gastrointestinal problems for free..

Service is very bad, I wait 40 minutes for my order

Neglected branch, employees touch the food without gloves and serve the burgers without gloves after touching their faces and touching money - an absolute no go!

The staff here is very unfriendly and unfortunately you really can't do that to yourself. People are attacked here because you're redeeming your coupons and that's not possible

Food very tasty like any other branch. Unfortunately, the employees aren't that polite and some of them don't understand what they're saying. Inside it looks very nice but unfortunately it is often very crowded and there are no seats.

Not recommended either during the day or in the evening and it's best not to go at all. The customers there were impossible and the shift managers and employees were a complete disaster. As a German you are treated like dirt as a customer, it is best to order with a dictionary in Arabic, Turkish and Syrian. When the compatriots come, extra effort is made. The forecourt is dirty, the tables are dirty, the toilets are impossible during the day and in the evenings and at night customers are still prevented from going to the toilet.

Terribly unfriendly… I will avoid it from now on.

Opening times don't work, neither online nor on site.

I was yesterday in this place. It was terrible, stuff speaks very bad english and german. I asked a weiter for a bill in German, but he ignored me, then asked for a bill in english, he also didn’t understand me. In the end I typed the word in my smartphone and showed it another waiter and he understood and got me a bill. In my bill was 10,70 € and 1,70€ tips. I gave the waiter 50€. He returned 34,30€ to me. It looks like I was deceived, but I didn't find out, because there's no point when people don't understand you. The food was also bad. I don’t recommend this place, although I‘ve visited Macdonald’s in other countries, and didn’t have any problems.

Yesterday I ate macmenu and after 1 hour I had a lot of pain until 8 a.m. I went to the doctor and told myself that I had food poisoning, I paid 5.99 for the menu and then 8 hours of pain and 28 euros Paid a bill at the pharmacy. disaster

Queued for 25 minutes - then found out there was probably no ice cream. Then I wanted to buy at least one Vio - it would have cost €4

I've been waiting for 25 minutes to be able to order even though there were only 5 customers in front of me...scary!

Probably the friendliest McDonald's employees work here

Unfortunately the food was very greasy, the roll was full of fat 3 hours later you're sitting on the toilet with diarrhea and stomach cramps

If it was good in the evening there was a little more going on. Had a double cheeseburger, a medium fries and a coke. Stood there for almost 20 minutes to get a cold medium fries, a double cheeseburger and a cola. There wasn't even an apology for it.

The fries taste like old fat. Not good

Everyone was very nice, the employee who served us named Habibi was very friendly and responded to our requests very well

I ate at Mcdonald's in Mainz Hauptbahnhof and the food was terrible. The 2 long chickens were totally dry. The quality has really deteriorated at McDonald's.

The service was pretty good late at night.

It was so bad, extreme heat in there. I ordered and paid for my food, but the guy always threw the pieces of paper away, I still didn't get my food after 15 minutes, when I asked they said I needed a piece of paper. Don't go there!

Good evening, we have just been there for a long time We ordered 1 cheese and 1 chicken burger 1 Hamburger Royal TS 1 fries And actually 2 6 nuggets 1x Cola without ice cubes We got the cheese, the chicken burger and the hamburger TS The cola came with ice cubes A not full fries that are totally dried out And the second 6 nuggets were completely forgotten The seller was totally unfriendly Packs up the food and puts it down and doesn't say it's ready. Before we ordered, another gentleman ordered. We and the gentleman who ordered before us didn't know who the order was for. This shop is totally unfriendly and incompetent to process the order correctly I would prefer not to give any stars at all!!!!

If only I had read the bad reviews here earlier... I waited almost half an hour (in a fast food restaurant...) for an iced coffee, which then came without cream (the money wasn't refunded because someone had to activate the cash register and they didn't at the moment there...) and was already lukewarm. And the whole time you get the feeling that it's an imposition on the staff that you're still standing around and waiting.

Fast food restaurant? Nothing happens quickly here. I wasn't even greeted with a good morning or a friendly face. Everyone is “buzzing” something to themselves. My impression is that the customer is threatening to place an order. If you don't need my money, I don't need McDonald's anymore.

Mr. Habibi is very friendly and helpful. He has made so many great offers. Thank you for everything!

So far the worst thing I've ever experienced at McDonald's. The bread was hard and ancient. The lettuce was already showing dark spots. The cucumber was also ancient. To still be able to sell a burger like that is unbelievable. Something like this is very dangerous to your health. Unfortunately, I couldn't complain about it on site because I was already on the train. Mc Donalds Germany forwarded my complaint to the franchisee. After two weeks no one has contacted us. McDonald's Germany no longer responds either. Really bad number, here you can see what a customer is worth... nothing... and your health is also being put at risk. Never again!!

What is wrong with mc donalds as a parent company that you let your employees work in this sick sick hot room? As a guest it was also not possible. Staff was fine, but everyone was walking around like a headless chicken. Food was just McDonald's, very expensive

Had to wait in line for at least 15 minutes. When we asked to remove pickles from the burger they kept saying it would "take at least 3 minutes extra" multiple times. Food was okay when we got it.

Unfortunately I didn't have a good experience. Had two double cheeseburgers In one case the bread was dark, I have no idea what it was, my husband gave it back and we got a new one. Then the same thing happened again, the bun turned dark and there was a black liquid in the meat, which was what it looked disgusting. Pictures have already been sent to headquarters! If nothing is done I will contact the public order office, really disgusting

Very friendly and makes the best food thanks Habibi

Unfortunately, the ice cream machine is often defective

I've been waiting for almost an hour and the delivery date has just been pushed back by an hour. I specifically ordered there because it said 30-45 minutes. If you order, order somewhere else! End of story, nothing to add

I've never seen such a bad store. No!! Toilet, dirty everywhere and the employees are absolutely unfriendly and work so slowly that queues even form out of the store. Please avoid!

Were made aware of offers and were given good advice. Habibi best man.

I just ordered a cocoa. I was expecting a cocoa, as it was offered as such and paid for accordingly. I was given hot milk and cocoa powder to stir in myself. When I made an irritated face, the waitress replied cheekily: "Should I feed you now?" What's next? Coffee = hot water + instant coffee to make yourself? Meatballs that have to be fried yourself when you order a burger?

Standard for McDonald's. Downstairs where the food is served is a bit hectic, but upstairs the seating is quieter. Train station nanosphere.

Everything is the same as in other restaurants but there is no ordering machine and you cannot redeem primary items but otherwise everything is great

The food is really bad. Ate, stomach pain and then diarrhea. Even at the counter where you ordered I had to get upset. The employees simply don't understand what you order. You say: "3 cheeseburgers and 3 chicken burgers please" and you get 4 cheeseburgers and 2 chicken burgers. (I was with friends). The atmosphere was okay, but otherwise 2 stars.

Slow and sometimes unfriendly staff. It might not hurt to give McDonalds-Mainz direct feedback about the branch

Today I went to McDonald's for the first time in a long time and I got a menu voucher that was for €7.99. I NEVER say anything if you don't have any change, but I don't think it's okay to simply embezzle 1 cent. Yes, it's "only" 1 cent but for me it's about the principle. If it is the case that you don't have any small coins, then you tell the customer and don't act as if it was perfectly fine that you returned the correct change. I spoke to the male employee and he didn't even respond to my comment and waved me away. UNFRIENDLY!

The servers don’t speak proper German or proper English. They’re incredibly rude, refuse to add anything to the burgers (even tho that’s the norm for McDonald’s) and roll their eyes when I ask for a “special request” (no sauce and no pickle). Just the worst. Please stop hiring disrespectful unprofessional creeps who have no business working with the public

A strategically well-placed store, but with very slow and unfriendly employees. It is also not clear which cash registers are open and which are not, as the employees are running wildly around and apparently cashing out and serving from every cash register. The food was ordinary, McDonald’s.

Absolute disaster every time you wait here for 40 minutes for your food, in the end there are only cold bigmacs and they taste as you would imagine after 40 minutes

No toilet of his own, a friend, Daniel, was lost forever (?) very early on Sunday, after a long Saturday night, on the way to the train station toilet in the basement! 😓

No star...the store is the last one...was there with my dog...Havanese...was insulted by young people about my dog...of course I countered...I was told that dogs were forbidden...what Of course there is no sign anywhere... I will never enter the store again...

I wasn't there often, but several times the food tasted like the ingredients were bad, the order sometimes took forever and once I was even completely forgotten.

I would like to complain about the significant delay in my food delivery. I placed my order over an hour ago and my food still hasn't arrived. I was relying on timely delivery as I have limited space in my schedule for lunch break. This delay is very annoying and seriously affects my daily routine. I request that you resolve this issue as quickly as possible and ensure that my food is delivered promptly. I also expect an explanation and an apology for this inconvenience.

There is no vanilla ice cream!! Frozen yogurt is really disgusting...

3.80 euros for something like that 😡 That's supposed to represent a chili cheeseburger!? Absolute impudence!!! Bite into it once and immediately threw it in the trash can!

The server was fantastic and very helpful, even at 3am in the morning!

I ordered a Mcflurry, way too little ice cream for the price. Ice cream was only half full of the cup, which was a shame because the ice cream was really enjoyable

I'm excited! Even though there is so much going on there, the employees are hardworking and shift manager Zohra has everything under control. Every shop needs something like the Zohra to function. It's definitely worth another visit.

Ordered a double cheeseburger and got a double royal dripping with grease. When I complained, they tried to tell me that it was juicy because it was freshly made. Juicy and fatty are two different things! The burger was then made fresh again but with the wrong ingredients! Let it go back! The price was deducted, poor service and then the management asked me to leave a 5 star review… EMBARRASSING!

Came n the mcdonalds and tge lady at the register speaks no german or english. Asked for a milk shake strawberry and she brought a Mc Rib!!! The manager had today there is no milk shakes tonight after ordering.. paid and the next customer had the same problem with the lady as she does not understand . It was 2030 on 7 May 2024.

Really an insult to all well-functioning McDonald's branches.

Although located in a train station, there is no emphasis on speed here. The employees stand around a lot, leisurely stroll from one place to another and do not serve the waiting guests systematically. After waiting for over half an hour, I finally had to leave to catch my train. At least the employees are quite nice. But that's the only positive thing.

Very rude service and uncomfortable atmosphere, fries not salted

I didn't like it that much because there was one person sleeping and 4 people behind me were laughing strangely.

This branch of McDonald's is a trash can, the last piece of dirt. I can only advise against eating there. The burgers, the fries, the drinks because all the inventory is just catastrophic. All the food there is dry and has almost no content in the citizens who are fries Disgusting, not properly fried and where are they totally sloppy? The fizzy drinks don't have any fizz, they just taste disgusting. Now we come to ordering via the app, a disaster. You want to use your My McDonald points to order something, the code is scanned and you are told that it's not available man wants to have a different code scanned for a different meal Exactly the same answer that doesn't exist somehow there is the same answer for every code Well Then 1 2 puts about hygiene At McDonald's, hygiene is written in very small letters. The word hygiene alone does not exist in their vocabulary. Hygiene is not even used in any way Just revertical and disgusting I recommend everyone to dine there If there were zero stars I would give it a zero star rating

The toilet does not work, the hall is dirty.

The food tasted very good and Zohra served us very kindly and put our food away again

The employees, especially the boss, are very incompetent people and answer the questions incorrectly, give false statements and talk at 3 speeds. Never again would you rather go to mces at the höfchen, cold fries, etc

I had my food stolen in front of an employee, I wanted to talk to the manager, he didn't even speak to me. The person at the checkout was nice but it's a shame. Unter den Augen eines Mitarbeiters wurde mir mein Essen gestohlen, ich wollte mit dem Manager sprechen, er sprach nicht einmal mit mir. Die Person an der Kasse war nett, aber es ist eine Schande.

Just because you close your eyes for a moment you are immediately threatened with the police and with a lifelong ban from the house and a threat that you will make sure that you are not allowed into the train station, just plain annoying

The food is bland, the service is very very long until they gave me my order, during this time I managed to buy 3 döners at different points

We ate there yesterday with a few people, unfortunately the food tasted like dishwashing liquid, and the Cola and Sprite both tasted like dishwashing liquid. Burger tasted tropical. Bye, we can recommend it

Guys, 2 rows in front of me, for 20 minutes, nothing is happening. Honest?

Cola tastes like dishwashing liquid

Relatively full at 10 p.m., trash cans overflowing, staff apparently not familiar with the devices, I ordered an MCsmart menu for 30 minutes until someone could use the device, the first floor was dirty and generally unhygienic

The service is totally pathetic! I wanted to redeem something for my points and the person who served me simply told me it wasn't possible, didn't answer my question and just walked away rudely.

This branch is getting old. Almost nothing has changed since I was last there. Unfortunately, hygiene isn't necessarily a strong point at this late hour. Food is delicious.

Franchisees like this are the reason McDonalds is down.

This McDonald's branch looks like a toilet and I'm surprised why they don't take care of it.

Unfriendly and when I ordered scrambled eggs, she asked me “what to drink”. That's why I thought it was a menu, yes the price is almost the same as a menu but unfortunately it's not a menu and there is a little more in the menu but I only took coffee and a meal

Unfortunately, I tend to get a very homophobic feeling. A pity

I can only report positively about this McDonald. I come regularly in the evening after work (around 11 p.m.) and I have always received friendly and quick service. The food was fresh and good. I find the boss who was there last night particularly friendly. (I think he comes from Iran) he is always at work and if problems arise with guests, he always tries to find a quick solution for the guest's benefit. I still enjoy coming in the evenings and waiting for my train.

Great staff on the evening/night shift... thank you!

⚠️NEVER ORDER OR EAT THERE ⚠️ LAZY, SLOW and INCOMPETENT - I ate my burgers in the restaurant and had to watch as a Lieferando driver was ignored for half an hour until a second one came along and was immediately asked what order he had due to his ethnic background (he didn't speak German) NEVER ORDER FROM MC DONALD HBF MAINZ ‼️‼️‼️ THE ONLY COULD THEY WORK LESS IF THEY WOULD STOP COMPLETELY (AND I WORK WITH MENTALLY DISABLED PEOPLE IN A FACILITY AND EVEN PEOPLE WITH HALF A BRAIN ARE FASTER AND MORE COMPETENT!!) No wonder that 90% of the time the food there arrives late!!

I can't think of a single good review.

I was at McDonald's in Mainz main station at 10:30 p.m. and the service was very nice. Since my battery was empty and there were no power outlets in the entire station building, I asked if they had an outlet. The friendly employee provided me with one (after consulting with the boss, of course), because the sockets are not publicly accessible. This employee was very competent, very friendly and did his best for every customer.

I've had very good experiences here so far. Fries always tasted particularly good here and if you ordered plan nuggets, at least I always got plan nuggets. 👍🙌

Zohra is simply the nicest waitress. Despite the fact that the Rappel store was full, she served us well and explained that you can use the app to collect points for free food. She also summarized our order and thanks to her we saved a lot of money with the Sau app.

Waiting time so long => missed the train!

Catastrophe! You can't expect that from McDonalds, but that was disgusting. Simply raw large onions the burger was wet on the outside. Inedible.

The McDonald's is definitely very nice, but it is usually very overcrowded and as a result the employees are irritable and sometimes a bit rude

Zora served in a really great way!!! 👍👍