McDonald's in Mainz

Totally outdated restaurant and severely understaffed

very unfriendly and below average staff.

Habibi served me great, would be happy again!

Very nice, good staff Habibi is one of the best I really liked it and will go there often

McDonald's without coupons/app is just cringe af

The cheeseburgers always sit too long and are already hard on the outside. No toilet. Not very clean in the guest area.

Dirty store already overwhelmed with three customers. And there is someone at the checkout who is too stupid to do the math correctly. I don't go here anymore, I'd rather give my money to a branch where they're still working properly. I also left without ordering. I would give 0 stars to everything but it doesn't work

Sorry, aber der Service in diesem Laden ist unterirdisch! Bestellung Cheesburger aufgegeben. Nach 10 Min. habe Ich nachgefragt, wo denn die Bestellung bleibt! Unfreundliche Antwort: „Was haben Sie denn eigentlich bestellt?“ Nochmals 5 Min gewartet, dann kamen die Burger! Info! Der Laden war nicht gut besucht! Drei „Verkäufer“ haben sich hinter der Theke gelangweilt. Fazit! Gute Burger, sehr schlechter, unfreundlicher Service!!!!!!!!

No Nacho Cheese Snackers‼️‼️‼️❓🤬🤬😡🤬🤬

Worst McDonald's I've ever seen

6 employees in the store, 3 customers - nothing happened, the employees talked and ignored the customers.

Excellent service and delicious food! I would like to give a big shout out to the shift manager, Zohra, who ensured everything ran smoothly during my visit to McDonald's. Despite the high number of people, the team was well organized and you could immediately tell that someone with a lot of experience and commitment was taking over the management. I was particularly impressed by her friendly and professional manner. She always had a smile on her face, helped her team where needed and ensured that every customer received quick and satisfied service. And the food? Simply perfect! The fries were hot and crispy, the burgers were fresh and warm – everything tasted great. This is what you want every time you visit! Thank you for the great service – I’ll be happy to come back!

It was a very bad experience. The manager started swearing at me in Arabic even though I said I was just standing there waiting for my wife. He was bald and said the lift wasn't for you because you weren't a customer. Our bill at McDonald’s was €35.

Zura served us well and was very friendly

Zora was very friendly and very nice and the food was very tasty and fresh

Zura. Best wife. Very nice McDonald's and very tasty food.

Zora was very friendly and the food was super hot and delicious

Nicest employee Zora, best food shop at 1 o'clock when your train is 80 minutes late

Zohra best woman she was very very nice to us

Zura was the best woman who was friendly and can eat quickly. Zura was the best woman and employee ❤️

Unfrienly. I can't recommend, this McDonald's. I myself work at a McDonald's, and i know how stressful it can be, but i don't have to wait for 10+ minutes, and my food doesn't have to be cold

Zohra is a very nice employee and a very good service. I can highly recommend!!

The food in mcs is very tasty and crispy and the person working with Suhrkamp is very nice

Very good service and the best employees

Zuhra, who works with me, is really nice and friendly 😊

Habibi is the best, immediately understood and accepted my struggles and wishes! I can only recommend it.

Sura is friendly and personable. Keep it up!!

I had the impression that the employees were making fun of the customers. They deliberately give out change very slowly and talk to each other while people wait. I tried to buy some food 3 times and failed because it was 20 minutes between trains. Once I was lucky enough to buy something (I said that I was in a hurry to get on the train), but the clerk deliberately stalled me and ended up giving me 4 euros less change and didn't give me a receipt, I ran to the Train and didn't look immediately. It seems like they are made for just that.

Zohra served us very well and was very nice

sora good worker supervisor good workers

Best McDonalds in the world zohra best

Zohra best employee in everything😁

Food was warm and delicious, I always come here with my friends! Recommended by Ms. Zohra.

Sura brought us delicious food and served us well 👍

Zura provides great service and it tastes very good

Zohra thank you good service and good service to recommend, I'll be back. Thanks to everyone working here

The service here is very nice and the food is ready quickly

Where should I start! The service was horrible. I wouldn't normally complain about unfriendly employees, but when the management goes from table to table and almost forces the customers (not just me) to give a 5 star rating, I can't allow myself to go home without complaining. In addition to the poor service, the necessary equipment is also missing, such as order boards, WiFi or EVEN TOILETS. The whole design and lighting also leave something to be desired as it makes me feel more sad than relaxed while eating. By the way, there were no wheelchair entrances or children's entertainment. That was by far my worst visit to McDonald's so far!!! To France☝🏻

I observed someone standing at the checkout and the order wasn't taken. And after 8! When people pushed forward, the person then left.

Oh god oh god oh god. You can't beat it when it comes to incompetence. The report to the health department has been sent out. Employees touch each other's noses in the kitchen, grab each other's crotch and then top the rolls. My Mc Rösti was unbelievable. Disgusting. Even the nuggets here have a completely different, strange taste than in other branches. Dear health department, please do something°●●●

Funnily enough, the burgers looked significantly better than some places in the city, although my experience was usually different. Normally the burgers at train stations don't look so tasty, today the BigMac in particular had a very nice topping and tasted very good and didn't look mushy. The branch was mostly clean, a little something here and there but not worth mentioning. However, the waitresses seemed to have absolutely no interest in their job and were a bit annoyed. You don't have to leave it out to the customer.

Service is very bad, I wait 40 minutes for my order

The fries weren't fresh and afterwards there were gastrointestinal problems for free..

Neglected branch, employees touch the food without gloves and serve the burgers without gloves after touching their faces and touching money - an absolute no go!

The staff here is very unfriendly and unfortunately you really can't do that to yourself. People are attacked here because you're redeeming your coupons and that's not possible

Food very tasty like any other branch. Unfortunately, the employees aren't that polite and some of them don't understand what they're saying. Inside it looks very nice but unfortunately it is often very crowded and there are no seats.

Not recommended either during the day or in the evening and it's best not to go at all. The customers there were impossible and the shift managers and employees were a complete disaster. As a German you are treated like dirt as a customer, it is best to order with a dictionary in Arabic, Turkish and Syrian. When the compatriots come, extra effort is made. The forecourt is dirty, the tables are dirty, the toilets are impossible during the day and in the evenings and at night customers are still prevented from going to the toilet.

Terribly unfriendly… I will avoid it from now on.

Opening times don't work, neither online nor on site.

I was yesterday in this place. It was terrible, stuff speaks very bad english and german. I asked a weiter for a bill in German, but he ignored me, then asked for a bill in english, he also didn’t understand me. In the end I typed the word in my smartphone and showed it another waiter and he understood and got me a bill. In my bill was 10,70 € and 1,70€ tips. I gave the waiter 50€. He returned 34,30€ to me. It looks like I was deceived, but I didn't find out, because there's no point when people don't understand you. The food was also bad. I don’t recommend this place, although I‘ve visited Macdonald’s in other countries, and didn’t have any problems.

Ohne jede Info ist des Geschäft heute morgen geschlossen. Kein Schild, keine Entschuldigung, kein Hinweis. Erst recht nichts im Netz.

Yesterday I ate macmenu and after 1 hour I had a lot of pain until 8 a.m. I went to the doctor and told myself that I had food poisoning, I paid 5.99 for the menu and then 8 hours of pain and 28 euros Paid a bill at the pharmacy. disaster

Queued for 25 minutes - then found out there was probably no ice cream. Then I wanted to buy at least one Vio - it would have cost €4

I've been waiting for 25 minutes to be able to order even though there were only 5 customers in front of me...scary!

Probably the friendliest McDonald's employees work here

Unfortunately the food was very greasy, the roll was full of fat 3 hours later you're sitting on the toilet with diarrhea and stomach cramps

If it was good in the evening there was a little more going on. Had a double cheeseburger, a medium fries and a coke. Stood there for almost 20 minutes to get a cold medium fries, a double cheeseburger and a cola. There wasn't even an apology for it.

The fries taste like old fat. Not good

Everyone was very nice, the employee who served us named Habibi was very friendly and responded to our requests very well

I ate at Mcdonald's in Mainz Hauptbahnhof and the food was terrible. The 2 long chickens were totally dry. The quality has really deteriorated at McDonald's.

The service was pretty good late at night.

It was so bad, extreme heat in there. I ordered and paid for my food, but the guy always threw the pieces of paper away, I still didn't get my food after 15 minutes, when I asked they said I needed a piece of paper. Don't go there!

Good evening, we have just been there for a long time We ordered 1 cheese and 1 chicken burger 1 Hamburger Royal TS 1 fries And actually 2 6 nuggets 1x Cola without ice cubes We got the cheese, the chicken burger and the hamburger TS The cola came with ice cubes A not full fries that are totally dried out And the second 6 nuggets were completely forgotten The seller was totally unfriendly Packs up the food and puts it down and doesn't say it's ready. Before we ordered, another gentleman ordered. We and the gentleman who ordered before us didn't know who the order was for. This shop is totally unfriendly and incompetent to process the order correctly I would prefer not to give any stars at all!!!!

If only I had read the bad reviews here earlier... I waited almost half an hour (in a fast food restaurant...) for an iced coffee, which then came without cream (the money wasn't refunded because someone had to activate the cash register and they didn't at the moment there...) and was already lukewarm. And the whole time you get the feeling that it's an imposition on the staff that you're still standing around and waiting.

Fast food restaurant? Nothing happens quickly here. I wasn't even greeted with a good morning or a friendly face. Everyone is “buzzing” something to themselves. My impression is that the customer is threatening to place an order. If you don't need my money, I don't need McDonald's anymore.

Mr. Habibi is very friendly and helpful. He has made so many great offers. Thank you for everything!

So far the worst thing I've ever experienced at McDonald's. The bread was hard and ancient. The lettuce was already showing dark spots. The cucumber was also ancient. To still be able to sell a burger like that is unbelievable. Something like this is very dangerous to your health. Unfortunately, I couldn't complain about it on site because I was already on the train. Mc Donalds Germany forwarded my complaint to the franchisee. After two weeks no one has contacted us. McDonald's Germany no longer responds either. Really bad number, here you can see what a customer is worth... nothing... and your health is also being put at risk. Never again!!

What is wrong with mc donalds as a parent company that you let your employees work in this sick sick hot room? As a guest it was also not possible. Staff was fine, but everyone was walking around like a headless chicken. Food was just McDonald's, very expensive

Had to wait in line for at least 15 minutes. When we asked to remove pickles from the burger they kept saying it would "take at least 3 minutes extra" multiple times. Food was okay when we got it.

Unfortunately I didn't have a good experience. Had two double cheeseburgers In one case the bread was dark, I have no idea what it was, my husband gave it back and we got a new one. Then the same thing happened again, the bun turned dark and there was a black liquid in the meat, which was what it looked disgusting. Pictures have already been sent to headquarters! If nothing is done I will contact the public order office, really disgusting

Very friendly and makes the best food thanks Habibi

Unfortunately, the ice cream machine is often defective

I've been waiting for almost an hour and the delivery date has just been pushed back by an hour. I specifically ordered there because it said 30-45 minutes. If you order, order somewhere else! End of story, nothing to add

I've never seen such a bad store. No!! Toilet, dirty everywhere and the employees are absolutely unfriendly and work so slowly that queues even form out of the store. Please avoid!

Were made aware of offers and were given good advice. Habibi best man.

I just ordered a cocoa. I was expecting a cocoa, as it was offered as such and paid for accordingly. I was given hot milk and cocoa powder to stir in myself. When I made an irritated face, the waitress replied cheekily: "Should I feed you now?" What's next? Coffee = hot water + instant coffee to make yourself? Meatballs that have to be fried yourself when you order a burger?

Standard for McDonald's. Downstairs where the food is served is a bit hectic, but upstairs the seating is quieter. Train station nanosphere.

Everything is the same as in other restaurants but there is no ordering machine and you cannot redeem primary items but otherwise everything is great

The food is really bad. Ate, stomach pain and then diarrhea. Even at the counter where you ordered I had to get upset. The employees simply don't understand what you order. You say: "3 cheeseburgers and 3 chicken burgers please" and you get 4 cheeseburgers and 2 chicken burgers. (I was with friends). The atmosphere was okay, but otherwise 2 stars.

Slow and sometimes unfriendly staff. It might not hurt to give McDonalds-Mainz direct feedback about the branch

Today I went to McDonald's for the first time in a long time and I got a menu voucher that was for €7.99. I NEVER say anything if you don't have any change, but I don't think it's okay to simply embezzle 1 cent. Yes, it's "only" 1 cent but for me it's about the principle. If it is the case that you don't have any small coins, then you tell the customer and don't act as if it was perfectly fine that you returned the correct change. I spoke to the male employee and he didn't even respond to my comment and waved me away. UNFRIENDLY!

The servers don’t speak proper German or proper English. They’re incredibly rude, refuse to add anything to the burgers (even tho that’s the norm for McDonald’s) and roll their eyes when I ask for a “special request” (no sauce and no pickle). Just the worst. Please stop hiring disrespectful unprofessional creeps who have no business working with the public

A strategically well-placed store, but with very slow and unfriendly employees. It is also not clear which cash registers are open and which are not, as the employees are running wildly around and apparently cashing out and serving from every cash register. The food was ordinary, McDonald’s.

Absolute disaster every time you wait here for 40 minutes for your food, in the end there are only cold bigmacs and they taste as you would imagine after 40 minutes

No toilet of his own, a friend, Daniel, was lost forever (?) very early on Sunday, after a long Saturday night, on the way to the train station toilet in the basement! 😓

No star...the store is the last one...was there with my dog...Havanese...was insulted by young people about my dog...of course I countered...I was told that dogs were forbidden...what Of course there is no sign anywhere... I will never enter the store again...

I wasn't there often, but several times the food tasted like the ingredients were bad, the order sometimes took forever and once I was even completely forgotten.

I would like to complain about the significant delay in my food delivery. I placed my order over an hour ago and my food still hasn't arrived. I was relying on timely delivery as I have limited space in my schedule for lunch break. This delay is very annoying and seriously affects my daily routine. I request that you resolve this issue as quickly as possible and ensure that my food is delivered promptly. I also expect an explanation and an apology for this inconvenience.

There is no vanilla ice cream!! Frozen yogurt is really disgusting...

3.80 euros for something like that 😡 That's supposed to represent a chili cheeseburger!? Absolute impudence!!! Bite into it once and immediately threw it in the trash can!

I ordered a Mcflurry, way too little ice cream for the price. Ice cream was only half full of the cup, which was a shame because the ice cream was really enjoyable

The server was fantastic and very helpful, even at 3am in the morning!

I'm excited! Even though there is so much going on there, the employees are hardworking and shift manager Zohra has everything under control. Every shop needs something like the Zohra to function. It's definitely worth another visit.

Ordered a double cheeseburger and got a double royal dripping with grease. When I complained, they tried to tell me that it was juicy because it was freshly made. Juicy and fatty are two different things! The burger was then made fresh again but with the wrong ingredients! Let it go back! The price was deducted, poor service and then the management asked me to leave a 5 star review… EMBARRASSING!

Came n the mcdonalds and tge lady at the register speaks no german or english. Asked for a milk shake strawberry and she brought a Mc Rib!!! The manager had today there is no milk shakes tonight after ordering.. paid and the next customer had the same problem with the lady as she does not understand . It was 2030 on 7 May 2024.

Really an insult to all well-functioning McDonald's branches.

Although located in a train station, there is no emphasis on speed here. The employees stand around a lot, leisurely stroll from one place to another and do not serve the waiting guests systematically. After waiting for over half an hour, I finally had to leave to catch my train. At least the employees are quite nice. But that's the only positive thing.

Very rude service and uncomfortable atmosphere, fries not salted

I didn't like it that much because there was one person sleeping and 4 people behind me were laughing strangely.

This branch of McDonald's is a trash can, the last piece of dirt. I can only advise against eating there. The burgers, the fries, the drinks because all the inventory is just catastrophic. All the food there is dry and has almost no content in the citizens who are fries Disgusting, not properly fried and where are they totally sloppy? The fizzy drinks don't have any fizz, they just taste disgusting. Now we come to ordering via the app, a disaster. You want to use your My McDonald points to order something, the code is scanned and you are told that it's not available man wants to have a different code scanned for a different meal Exactly the same answer that doesn't exist somehow there is the same answer for every code Well Then 1 2 puts about hygiene At McDonald's, hygiene is written in very small letters. The word hygiene alone does not exist in their vocabulary. Hygiene is not even used in any way Just revertical and disgusting I recommend everyone to dine there If there were zero stars I would give it a zero star rating