McDonald's in Mainz

I was made to wait 15-20 minutes for my order. The cashier was not friendly and constantly looked at me askance. I was late for everything that could be late. I give this point a low rating

Note: Top up with ketchup and sweet and sour sauce. And I miss the games corner!!! Why are you doing this to me?

Price so expensive compared to Frankfurt and the mcflurry is less than half full

The employees were too rude and too slow. My friends and I waited for 2.5 hours. I don't recommend coming here

Food arrives late, boy, we had to wait 10 minutes in the queue, sorry but dude

I went to this McDonald's to order a coffee but was very disappointed. I had to wait 12 minutes even though there were hardly any people in line. When I finally got my coffee, it was tasteless like water, with no aroma or real taste. I also wanted to charge my phone, but the outlets in the restaurant didn't work - so what are they even there for? Very bad experience, I won't be back.

All in all, okay. Could be cleaner. But the food came quickly and was hot.

Hand dryer is extremely dangerous.

Did you say #mcdonals? There are sockets where you can charge the internet or your computer. I sat down, charged my computer, was going to eat and spend time, but I realized that there was no electricity in the sockets, which is a very sad situation. I hope it's just for this day

The McDonald's employees always forget something in my order, it's really not possible, e.g. Today they forgot my Capri Sun, tables are usually always dirty, dear McDonald's team, please take care of it, in the future please don't forget any products when ordering, that annoys me and I lose the fun of coming here 👎🏻😉

Never before have you implemented such a good 300 bonus points.

Clean and tasty, definitely better than in Frankfurt.

Ordered from Lieferando, waited 1.5 hours, asked Lieferando, no driver available. You could have let us know!!! Never again Lieferando. Employee at McDonald's very nice (Hassan) order canceled. Then ordered again on Uber Eats. As always satisfied. As always, McDonald’s is very tasty and freshly prepared. Gladly again.

We were there with 3 friends. There was hair on the Bigmac. All fuel was non-carbonated and tasted like water. The taplet was full of fat and the fries were cold, completely greasy and sour. The toilets were trekking and the floor was sticky. We had stomach pains and nausea 20 minutes later

The burger was very tasty, the fries were just dripping with fat, the tray was soaked in fat on the edge, the sprite tasted like water, almost no carbon dioxide, the service was ok, nice and friendly, but unfortunately you had to pick up the food yourself from the store. The ambience was unfortunately very rancid and it smelled a little like chemicals, like urine, spread out under the fried cloths, the kitchen was very dirty, in general it was really pathetic for McDonald's standards. No recommendation

We waited for the order for 50 minutes until it arrived. The service is terrible

We waited for one ice cream (without anything) for an hour! The workers ignore and give the order as if they were forced! The service is simply disgusting! Don't go here or you will regret it.

the service is terrible, they didn’t bring us our order for 50 minutes, the workers simply ignore visitors, the tables are dirty.

2 stars – customer friendliness looks different! During Fasnacht you had to pay €1 to use the toilet - fair enough, as you received a €1 voucher that was said to be valid for 3 months. It's just a shame that McDonald's can't remember its own rules. Barely a few days later I wanted to redeem the voucher - and suddenly I was informed that it would no longer be accepted. Justification? No. Solution? Neither. Instead, just a shrug of the shoulders and an attempt to fob me off by saying that the “guidelines have changed.” Aha. And will the customer find out exactly when? When he stands at the checkout and feels like he's making a fool of himself? Honestly, if you're going to ask people to pay for going to the toilet, then you should at least stick to your own promises. Unfortunately, the whole thing only leaves the impression that people are trying to increase their own sales in a questionable way - at the expense of their customers. Conclusion: If you expect reliability and transparency, you've probably come to the wrong place.

Everything was fine, but unfortunately, during the carnival, the toilet in the facility was closed. Even for the customers, it wasn't very pleasant, especially after the kid finished the drinks

I was in this branch today on Shrove Monday and it was an absolute state of emergency. At first I was overwhelmed by the sheer number of guests and just thought to myself: How the hell can I even order now, can I find a seat and will the staff manage to prepare the food? But then I heard a roar from far away, which frightened me even more until I realized... Those two men at the checkout were simply orchestrating the chaos. You could tell they were in the right place at the right time. I was able to order quickly, got a clean seat straight away and went to the front of the food counter, still a bit scared that I would have to wait with a high blood alcohol level for the limp fries that would save me. But these two heroes taught me otherwise. They shouted 262, 263, 264, etc., as if they had been born for this very task. A confident smile on my face, my number is called: 265. A “bon appetit” and the day was saved. These two men should be cast in bronze and worshiped like heroes. The food was so-so but when I was drunk it was a blast.

We ate at this restaurant with a group of friends on March 2nd, 2025 - and we all got sick. A short time later, each and every one of us suffered from severe nausea, vomiting and fever and diarrhea. The fact that an entire group gets food poisoning at the same time is a clear sign of blatant lack of hygiene or spoiled food. It is irresponsible to put guests at such risk! We are not only disappointed but truly angry at this negligence. We hope that the restaurant takes action - and until then we can only strongly advise against eating here!

Homeless people sleep right in the cafe, the food is ok but not very good because they splashed ketchup on me, the service is nice

Zura is a very nice woman and is very hospitable.

This is warning food and this is not fresh food so I get sick of this food 🙃 😑

The McDonald's branch at Gutenbergplatz in Mainz offers the typical fast food atmosphere that you are used to from the chain. While the selection of food and drinks can go uncommented, I would like to comment on the atmosphere and the behavior of the guests. The branch is clearly a popular meeting place for young people. This is positive in itself, but unfortunately this is often marred by loud and disruptive behavior. Unfortunately, dirty tables and leftover food lying around are not uncommon. The staff also seems to be overwhelmed by the situation, so cleaning is often careless. It is unfortunate that such a central location and the associated high frequency of guests is not accompanied by appropriate cleanliness. I hope management takes the situation seriously and takes measures to improve hygiene. An appeal to all guests: Please take your rubbish with you and leave the tables as clean as you found them. A little consideration can go a long way toward ensuring everyone enjoys their visit.

I've been waiting for my food for at least 20 minutes and all it does is beep beep you stupid people. I should have my Bigmac in my mouth in 3 minutes!

The employees are really rude, no respect, you can't talk to them, they're working a lot, they've vented their anger to the customers. I don't think there's a good place here

We got there with 20 minutes to “take away” food and walk to the theater parking garage. We chose, ordered and paid at the terminal for about 5 minutes. It took over 30 minutes to prepare this order. You could watch the whole time as what felt like 200 other smaller orders were being passed over. I think you probably spent 10 minutes checking at a snail's pace to make sure you didn't forget anything. Sometimes in twos and threes. Our order was a little larger, 2 menus, Happymeal, and 1-3 little things. So nothing that should throw you off track. Everything didn't seem professional. The frustration is definitely guaranteed, as a follow-up appointment had to be canceled and everything else was messed up...

I was there for the breakfast menu and it was relaxed and so chill guy then nh chill pigeon came in and chilled on the table but it was tasty regardless

An impudence. We have been waiting for our small order for over 30 minutes. The employees are uneducated and lazy. And then you just calm down mentally. This is not called fast food, but rather slow food. We'll never go there again. All power belongs to the Burger King restaurant

Baba service. Was asked 3 times if everything was okay

Very unfriendly staff, wait over 30 minutes for a menu, and then half of it pleases, never again

30 minute wait for the simplest order

The socket next to the 43 table doesn't work.

Delicious food, staff are nice and place is great.

I waited like it was a gourmet restaurant

Today we went to McDonald's to eat, we ordered the food, it was said that the staff working there would personally bring it to our table, within a period of about 30 minutes our orders were not delivered even though they were ready, and as a result we were able to get our meals cold even though we came back and told them we would thank them in advance.

I've been waiting for over 1 hour, that's not normal, I paid and ordered!! and the food wasn't there!!!!

Plague of pigeons!!! As a loyal and long-standing customer, I was back in your branch in Mainz, Gutenbergplatz 8-12, today. To my horror, I realized again that there were several pigeons in your branch. While I was eating one of the pigeons flew at me. Through his actions I was forced to scare them away. An employee then asked me not to do this and when I made her aware of the health risks, she suggested that I leave the branch and eat somewhere else. To put it mildly, this is more than a complete impudence to prefer visiting the pigeons instead of the customer.

During Carnival the toilets are always closed for some reason. Funny coincidence

I ordered via the app and once again there were “technical difficulties” so I had to go to the cashier. He said it wasn't paid for. I then showed him the debit receipt with the date and time, which was about two minutes ago. He looked at it and said, "It's not paid. Pay again." I couldn't show more than the payment confirmation, and I was still upset that a multi-billion dollar corporation couldn't manage to install a functioning cash register or develop a stable app, and that the discussion about whether my payment receipt had the current date was too stupid for me and current time is proof of payment or not. Meanwhile, the employee yelled the name of another employee into the kitchen and then disappeared. I left the store and received an email saying “Cup, outside, €0.” Strangely enough, despite the request in the email, I neither liked the cup nor was I satisfied. I just didn't get my money back and now I have to deal with PayPal.

I waited too long for my food and the staff was very unfriendly. I had a half-eaten chicken...

Non hanno panino gluten free pur essendo una multinazionale,c’è un colombo che gira per i tavoli e i camerieri ridono invece di scacciarlo,poca pazienza con i turisti

We weren't allowed to smoke shisha inside very unfriendly

THE BREAKFAST HERE IS always FRESH HOT AND DELICIOUS: and the morning crew is FANTASTIC !!!!!

Diarrhea, waited an hour, freaked out

My dear friend Faisal ordered a McCrispy without sauce. Unfortunately, this delicious dish arrived without meat. When returned, the burger contained sauce.

Complete failure! Burger buns burnt black on the inside, fries cold, mayo forgotten twice, “shake fries” were normal. The employee was totally unfriendly, no thanks, no please, no bon appetit. She preferred to talk to her male visitor in Moroccan, so she was probably not interested in the matter. 10/01/24 9:00 p.m Never this branch again!

Since my rare visits to this franchise usually have a negative outcome, I was somewhat surprised that things could go differently. The toilet was open and free of charge, the restaurant was clean, at least at first glance, and my table was wiped down. The waiting time at the checkout or for the food we ordered was minimal. The service was neutral but I think that was fine. The French fries we ordered were warm but no longer hot, as were the Big Macs. Both tasted really okay. The Fanta was cool but not so cold that your teeth hurt when you drink it. Conclusion: A positive surprise! I also liked the opportunity to sit outside.

Worst mces I've ever entered. Ordering causes maximum problems, technology goes on strike, staff is completely overwhelmed. Order incorrectly declared. I won't go in here a second time

The staff service and food were all very good

I waited 30 minutes for my two drinks

Not bad, but atmosphere could be better, esp. the music. None of the electric sockets work.

Friendly staff, cleanliness and speed

I've been to a lot of McDonald's restaurants and this is by far the best

There was a spider in our food and we had to wait forever for our food

I waited 15 minutes for a 20 piece of chicken nuggets, when I asked where it was I was first given the wrong food and was just looked at stupidly.

The order status display is broken, the numbers are NOT called out - it may well be that you don't notice your order being picked up. We had to constantly ask. The toilets are closed - by request for a long time. At least the staff apologized for it. The branch still makes an unkempt impression.

I always go out to eat there with my boys vallah baba tahlahon

I got nuggets to take away, they don't taste at all, they're abnormally hard, they don't taste fresh, they taste like they were the nuggets from the day before. The inner meat looks and tastes abnormal

Typically McDonald's, nothing to complain about.

The cashier gave me an incorrect order, I understand he is in training. But as an Arab manager, he refused to refund me the money for his employee's wrong order and accused me of ordering it myself. I wanted to know who would hire this type of manager? Isn't it better to hire him in India and work in a fraud call center? I hope that no other victim has this experience and I wish this manager in McDonald "success" with this behavior.

Very expensive, they didn't even bring napkins... Food - like everywhere, I liked the salad, there was a lot of it👍

I want to make an impression and explain to the gentleman behind the counter that he doesn't work in a Michelin star restaurant. To reduce the experience! If a 3 year old child is loud, tell him to go outside!!! I paid extra for Coca Cola and didn't bring it! Phew, never again!!!!!

I was taught a drink over. I found the reaction of the woman who brought the food to the table more than inappropriate. It takes her minutes to get tissues and there was no apology. The food was ruined, but the woman didn't think it was necessary to get a new one. I had to go to the counter with my pants soaking wet, where the shift manager tried to tell me that mistakes can happen... of course, only then do you react differently and don't hide

I also wanted to eat something quickly and have been waiting for a hamburger for 30 minutes

10 years until you get your food

The employees are way too slow and rude. I waited for half an hour and there were 20 people who ordered after me and got their order before me. I AM NOT SATISFIED AT ALL. I WOULD NOT RECOMMEND. - 1000000 stars

As a guest you don't have the opportunity to go to the toilet because they're all broken so that's the last thing in the store.🤬🤬🤬

Poor service, cold food and broken screens make for a horrible experience

The health department should take a look here 🤮

Waiting times unbearable. Never here again. NEVER

I didn't really like this place because my burger was a little hard, the nuggets were weird, and the potatoes weren't particularly good. I would recommend eating at the train station rather than here

Service took forever, especially because I was the only one there in the morning, 20 minutes for 2 breakfast sandwiches

Been waiting for ¾ hour for 2 McSmart menus and a 9 nuggets. Our order also doesn't appear on the "In Process" screen. After asking several times, the answer was "a few more minutes".

Got food quickly, staff were very nice, especially the blonde one!!!

The McDonald's restaurant at Gutenberg Platz gets 5 stars after today's incident. I wouldn't have thought that they would deal with a problem like today so kindly and professionally. Problem: I received a completely different delivery that was worth even less. True, then I called them and I described my problem and was offered a reasonable solution, which I accepted. Thank you again for that.

The store was in a catastrophic condition. Full trays of trash on the tables everywhere, trash on the floor. Putting down an overfilled tray. The same rag was used to wash the tables, not even the rag was washed out. Take a small bucket of water with dishwashing liquid and clean the tables and chairs/benches. And clear the tables regularly and wipe down tables and chairs/benches and also clean the floor regularly. The toilet is dirty. And also clean there regularly and refill the toilet paper. You should hire additional cleaning staff. There is a lack of staff here! A really terrible shop. Not recommendable. The trays were washed with the same rag, not even the rag was washed. Maybe in the dishwasher. The outside area is also full of rubbish. Desired: clean work, friendly and team-oriented

I've never experienced such impudence! Not informing the customer if there are delays, not answering the phone and then delivering cold food after 2 hours! Food was confirmed via Lieferando at 4:15 p.m. with a delivery time of 45 minutes. The delivery time has constantly been pushed back. When I got tired of it after more than 1.5 hours and couldn't reach anyone after 5 calls, I got myself something to eat. When I got back home, a driver suddenly showed up with my food. The food was ice cold. I didn't accept it and demanded my money back from Lieferando.

Just wanted to eat something quick before work. I waited 40 minutes

The old woman at the counter is pretty terrible.

Cold burgers were handed to me and when I asked, we were told to eat them or just leave it alone… there are no new ones. You can't be serious. And when I insisted on my right to either get new ones or my money back, he called the police! Disgraceful behavior from the manager himself… And all because of burgers?? I'm NEVER coming back.

I ordered a mc plant and got a big tasty bacob, complete opposite, employee cheekily says no bad luck what a semel

Potatoes are not tasty! Waiting for 2 McFlurries 15 minutes when there are not many people!

He calls the police without warning and bans us from the house because we didn't buy anything

The food always tastes the same. The McDonalds is very unclean. You should hire additional cleaning staff. The outside area is also full of rubbish. This worsens the general image of the store and the city. When I ordered, I had fries with me that I hadn't ordered. Thanks! Paid use of toilets.

Three McFlurries, three different quantities and most importantly Consistencies of ice cream. The employee thinks everything has been weighed (the scales even showed something different) and then blames it on a “new” employee. But it's probably not possible to take a look at the ice to see what the ice looks like.

Impossible…. What you notice in this branch is how some employees treat customers, especially in the evenings. The customer should always be king.

After 10 p.m. staff disaster. The service here is rude... especially if you find fault with your order. Rolling your eyes etc... and anyone who criticizes you will be made to feel stupid by all the staff. So to speak, “the way you look on the outside is how you will be treated” is how I perceived it. Just without words......

I'll put it this way. If you're hungry, I'll go there more often. Only the atmosphere isn't that great, it's generally very good. Unfortunately there is also the thing with the toilets that you have to pay for. (It would be better to cover the costs at the checkout when buying in McDonald's for the toilets.

Asked for a straw for cola, but guy told me "Straws only for milkshakes" Lots of sockets near the tables, but no any working to charge your phone.

What can I say fast food just doesn't have anything to do with eating but a bottle of water four euros 500ml outrageous nothing normal all the last when a child is thirsty can't drink if no one has money what further has to go everything is too expensive never again!!

MY MAC FLURRY DIDN'T COME DUE TO EMPLOYEES

I don't want to get too upset about the service here........ ☝️ but: that was absolutely subterranean!👎

I went with my friends to eat there, from the outside the McDonald's looks tempting but once inside it's different. The tables are full, the waiter served me very quickly and poured my coke which was full So the napkins are soaked once I open my Hamburg the barbecue sauce and it's leaking everywhere you can't even take the Hamburg normally (I used 7 tissues) the fries are hot and so is the Hamburger, the drink and very cold filled with ice cubes and does not want to warm up...I am very disappointed even if it is Mc Do. My friend took an Oreo flower Mc and it was only half filled with ice cream and it melted quickly!!

Slowly, the aunt at the checkout is very unfriendly. Horror

For a McDonalds in a big city it was pretty clean. Toilets cost money, but you get a voucher that you can use to add to your order. Food was delicious and the staff was friendly.

Zohra is the most helpful employee And generally just likeable

Already had hair in food twice. Open too late, then nothing is ready, the lady who has been working there for ages is incredibly unfriendly and works in her private jacket ??????? Disastrous McDonalds.