McDonald's in Mainz

Not a bad Megges per se, but the outside area was pretty dirty and didn't look particularly clean. I also had to wait quite a long time, even though it wasn't that busy.

The floor was sticky and it was also a bit dirty

We got matcha with ice and caramel instead of coffee. The staff pretended nothing was wrong and that it needed to be stirred, but that didn't change the fact that it was something else. The wait for just the fries was 10 minutes... DISASTER!

Actually, I am a regular customer of Lieferrando for MC Donald, the food is acceptable for me. However, what is going on in the branch at Gutenbergplatz in Mainz does not even deserve a one-star rating. For the third time, I have not received my order, and no one answers the phone so that the matter could be clarified. For me, that is it, I will avoid this branch. After two hours of waiting for the order today, there has been no response. This is not acceptable.

After I ordered coffee, the machine needed to be cleaned. I was told to wait, and since I find the first coffee from a freshly cleaned machine disgusting, I demanded my money back. I was told no, she refused.

I ordered a McSmart and got the wrong order from this junk shop!! Orders take half an hour to prepare.

August 22, 2025, around 11:45 PM: Even though I ate something there, the staff told me I still had to spend an additional €1 to use the restroom (after the restroom turnstile was out of service for ages, it has now been reactivated). St. John's Eve in Mainz on June 27, 2022. According to a special notice in the branch, it's supposedly open until 1:00 AM, but in reality, it's only open until 10:00 PM due to a lack of staff. The fact that someone is correcting the incorrect opening hours seems to be overwhelming 😡. The most pathetic franchisee ever, in my personal opinion. On June 27, 2022, at 9:48 PM, ordering via the terminals is no longer possible. Instead, there's a massive backlog at the manual order acceptance point. Completely annoying, pointless, and unprofessional! Restrooms are always closed by default during events in downtown Mainz. 😡 Restrooms are closed, supposedly "unfortunately broken," the employee at the checkout counter's face mask is hanging down on his chin, takeout orders are sometimes packed with no napkins, sometimes with only a few (far too few), the screen at the checkout counter for the pickup numbers is always out of order, the terminals sometimes work and sometimes don't (no response to touch, stuck in a program loop), and they often simply close earlier than indicated on the store's opening hours sign.

My check was torn up because I left a negative review on the website, the food was cold and overall the place was unpleasant

My check was torn up because I left a negative review on the website, the food was cold and overall the place was unpleasant

When I paid, my order simply wasn't taken, and then they said I hadn't ordered and they wouldn't give me my ice cream, my McSundae. I then argued and practically had to fight to get €0.50 back. What a lousy place.

The restaurant is actually quite good, but you have to pay for the restrooms, and the preparation takes a long time (40 minutes). Plus, there was a pigeon in the restaurant! The food was relatively good.

The MC chickrn Classic tastes really bad after the new recipe and there was a beetle in my fries

Very dirty, sticky floors, even though there were not many customers - more than half the tables empty. Even the burger box had some stains! Plugs not working - I've tried three. Not travelers-friendly, what's surprising cause I've never been to McDonald's where I couldn't charge my phone...

It takes forever to get a standard burger and fries to go. The restrooms are incredibly dirty. The staff is slow and unfriendly. The heat in the place is unbearable. I left after waiting 20 minutes; it was too much trouble for me.

Horrible place! They're threatening children with the police! Today, my daughter and her friend wanted to buy a drink for 4 euros and pay with change in 2, 5, 10, 20, and 50 cents. They had a total of up to 40 coins. But after we waited in line and ordered a drink, the cashier saw the change and told them to step aside and wait for the manager. The manager came over and said, "This is a restaurant, leave with your change, we have a lot of people from here, or I'll call the police!" And the fact that the children were also waiting in line doesn't count? What kind of attitude towards children is this! Since when are cents not money? Up to 50 coins are allowed? Outrageous. Children used to eat at this restaurant, but now they don't come anymore!"

Worst cappuccino ever, no kindness at all, it takes forever to get your food (table service), hamburgers badly made. Just close this place.

Good location, right in the center of Mainz. However, the staff was very unfriendly. I placed a large order (around €65), and they tried to squeeze everything into just two small bags. When I asked them to use more separate bags, they were visibly annoyed. I also asked if they had a larger bag with handles, but they said no and continued to behave in a rude manner.

I don't want to get too upset about the service here........ ☝️ but: that was absolutely subterranean!👎

very rude staff, they slam the products in bags

I ordered a Happy Meal with a hamburger, but unfortunately received chicken nuggets instead. Although I immediately complained, there was a long discussion, and in the end, the meal was still not replaced. Unfortunately, the service was very unfriendly and uncooperative – absolutely disappointing. That's not what I expect from customer service.

This place is horrible. We waited for ice cream for about 30 minutes. The cashier took out the ice cream and didn't give it back, they gave us melted ice cream, the cashier kept looking

The cashier is a dog who whines about every little thing. The food tastes worse than it does from the trash. I think it's quieter in the HB than here. The burger is squashed like someone sat on it.

A pretty decent McD. Everything is quick, and the food is usually as expected. The service is good. I only deduct one point for the pay-to-use restroom.

I ordered an ice cream and only got half, and then they tried to sell me the fact that there was actually more in it than it should have been. What a disgrace!😖😖

Using the toilet now costs money for guests too...

It was much better, cleaner, and friendlier before the renovation. We ordered something at the ordering terminal and wanted table service. Plot twist: Table service is included at the terminal, but it's not available here. Prices are more expensive than at regular McDonald's stores. Therefore, I think it's become a franchise since the renovation. While looking for a seat, we discovered that almost the entire dining area was dirty. The tables hadn't been cleaned or even properly tidied. There was so much debris under most of the tables that it was no longer appetizing. Some of the benches were also smeared with dirt. When we finally found a somewhat clean table and picked up our food from the counter, despite having indicated that we were eating in, we weren't given a tablet but a takeaway bag with the words: "We don't have anything else." The numbers were also only called out by voice and were sometimes very unclear. A customer was yelled at with the words, "Food ready!" When we unpacked our burgers, my colleague discovered that a raw piece of meat had been served in his burger. When he pointed this out and asked for a new one, he was told, "It's not my problem." He had to insist on his right to a new burger. His second burger wasn't cooked all the way through either. My burger had way too much mayonnaise. When my colleague pointed out his burger, he saw a puddle of liquid in the kitchen. Workplace safety and customer service aren't exactly a top priority here. You can also read here that the employees here are very stressed. Yet there were virtually no customers. And even if you're stressed, customer service is a must in the restaurant industry and should never be neglected, especially not at large chains like McDonald's. This is an area that needs to be addressed. It's in a very good location, but in my opinion you should avoid visiting this McDonald's.

As soon as it opened the doors, I first wanted to start charging my cellphone and was met by a staff who said I couldn't even though the tables each had electric outlets. He could clearly tell I was a bike touring cyclist, but felt I was undesirable, so I left. Not sure why was I met with such attitude, but I think this embarrassing situation that I experienced shouldn't happen to no one.

Miserable, tradesmen who have a job here walk through the kitchen, taking drinks and food. I thought you needed training from the health department if you were supposed to work behind the counter.

Unhygienic and manager yelled at me

McFlurry, the amount is just kidding. 😂 When we asked why we only get half a portion... we heard Gerarde say: everyone's doing it wrong - we give the right amount 😂. Last time we had the McFlurry was at Gutenberg in Mainz 😂

We had to wait too long for our order, even though there were only a few customers in the restaurant. When we got home, we realized there was no Happy Meal. Our child was very disappointed and sad. Unfortunately, the staff was inattentive.🤬

Terrible, the employee complains to us because we are having fun and I have to wait 20 minutes for the food and only when I get it am I told that this particular wrap is not available

For the second day in a row, the entrance to the McDonald's in Mainz is closed at 8:30 a.m., even though the staff is clearly visible working inside. There's no sign of opening hours at the entrance—extremely unfriendly to customers. You stand in vain in front of closed doors. Very disappointing!

I went there with two friends, and we had to wait 30 minutes for our food. During that time, four groups who arrived after us were each served two meals. When we finally got our food, my burger fell apart at the sight of it, and I found a hair in my McFlurry. The Coke also tasted like water, the restrooms were completely dirty, and the floor was sticky. I can't recommend it, and I'll never go there again.

The toilets are flooded, it stinks like the plague, there's no soap here, and you're supposed to eat there. Outside in the restaurant, trays are piled high with trash and on the tables...just awful. I should have taken pictures...

Stay away from this store! A pigeon was flying around the store, and no employee felt responsible! The pigeon defecated on the tables, and we fled the store. It looked like a garbage dump; the store was maybe half full, and every table was littered with trash. The worst part, though, is that the employees saw it all, but nobody cared. The tray server even dropped something from the tray, didn't even pick it up, and just moved on. I waited 25 minutes for the food. Of course, it was cold because it had been sitting somewhere for at least 15 minutes. Never again!

Normally it's pretty good there, but this time it was nothing. There was hardly any liquid in the cup, just tons of ice. And why don't they lock the glasses that are no longer available? Today was simply a huge disappointment...

Most of the time very messy inside, very dirty

It's always nice if you stick to the opening times - it says open at 8:00 a.m. and doesn't open until 8:30

Cola had no taste It just tastes like water without sugar!! Either they felt it before and were standing at the counter or old co. Staff very bad mood I wanted to take away then they made food for there, that can happen and I understand that But if what I need is a bag to take with me Or lids for drinks then you see such a funny face. Not normal

2 stars – customer friendliness looks different! During Fasnacht you had to pay €1 to use the toilet - fair enough, as you received a €1 voucher that was said to be valid for 3 months. It's just a shame that McDonald's can't remember its own rules. Barely a few days later I wanted to redeem the voucher - and suddenly I was informed that it would no longer be accepted. Justification? No. Solution? Neither. Instead, just a shrug of the shoulders and an attempt to fob me off by saying that the “guidelines have changed.” Aha. And will the customer find out exactly when? When he stands at the checkout and feels like he's making a fool of himself? Honestly, if you're going to ask people to pay for going to the toilet, then you should at least stick to your own promises. Unfortunately, the whole thing only leaves the impression that people are trying to increase their own sales in a questionable way - at the expense of their customers. Conclusion: If you expect reliability and transparency, you've probably come to the wrong place.

This experience was HORRENDOUS! For context, I've visited this McDonald's just after watching a movie, so I'd say it was around 7 PM when I've arrived. First of all, half of the order screens were broken, so I was forced to either wait for a bunch of people to finish ordering or go order upfront. So that's what I did, the employees had no idea how to speak English, had to bring their chief over or something.. everything was CROWDED, so I wasn't even able to find a place to sit in, but after I've finally found a place to sit in, my food came in surprisingly quickly, but that's not something to be happy about, the bread was stale and half of the burger was on the WRAPPER! And I can't even explain how bad it tasted.. it felt like someone sprayed in hand sanitizer in my food..? The fries were cold and for some reason wet and thank god they couldn't get the Cola wrong.. P.S: DON'T GO HERE IF YOU'RE ACTUALLY HUNGRY!!

I still eat full and noisy and sometimes get cold food, but the boss of the shop is the best, he banned 1 girl from the house who was bullying someone and took my order in a very friendly way and responded to my food being warm and fresh and delivered it. And for everyone who says it's too loud, too azosial and dirty here, it's the Inenstad and a cleaning man who makes a lot of effort, no bad rating is justified!!!😡 In 2025 it will work after some didactics

I was made to wait 15-20 minutes for my order. The cashier was not friendly and constantly looked at me askance. I was late for everything that could be late. I give this point a low rating

Price so expensive compared to Frankfurt and the mcflurry is less than half full

Note: Top up with ketchup and sweet and sour sauce. And I miss the games corner!!! Why are you doing this to me?

The employees were too rude and too slow. My friends and I waited for 2.5 hours. I don't recommend coming here

Food arrives late, boy, we had to wait 10 minutes in the queue, sorry but dude

I went to this McDonald's to order a coffee but was very disappointed. I had to wait 12 minutes even though there were hardly any people in line. When I finally got my coffee, it was tasteless like water, with no aroma or real taste. I also wanted to charge my phone, but the outlets in the restaurant didn't work - so what are they even there for? Very bad experience, I won't be back.

All in all, okay. Could be cleaner. But the food came quickly and was hot.

Hand dryer is extremely dangerous.

Did you say #mcdonals? There are sockets where you can charge the internet or your computer. I sat down, charged my computer, was going to eat and spend time, but I realized that there was no electricity in the sockets, which is a very sad situation. I hope it's just for this day

The McDonald's employees always forget something in my order, it's really not possible, e.g. Today they forgot my Capri Sun, tables are usually always dirty, dear McDonald's team, please take care of it, in the future please don't forget any products when ordering, that annoys me and I lose the fun of coming here 👎🏻😉

Never before have you implemented such a good 300 bonus points.

Clean and tasty, definitely better than in Frankfurt.

Ordered from Lieferando, waited 1.5 hours, asked Lieferando, no driver available. You could have let us know!!! Never again Lieferando. Employee at McDonald's very nice (Hassan) order canceled. Then ordered again on Uber Eats. As always satisfied. As always, McDonald’s is very tasty and freshly prepared. Gladly again.

We were there with 3 friends. There was hair on the Bigmac. All fuel was non-carbonated and tasted like water. The taplet was full of fat and the fries were cold, completely greasy and sour. The toilets were trekking and the floor was sticky. We had stomach pains and nausea 20 minutes later

The burger was very tasty, the fries were just dripping with fat, the tray was soaked in fat on the edge, the sprite tasted like water, almost no carbon dioxide, the service was ok, nice and friendly, but unfortunately you had to pick up the food yourself from the store. The ambience was unfortunately very rancid and it smelled a little like chemicals, like urine, spread out under the fried cloths, the kitchen was very dirty, in general it was really pathetic for McDonald's standards. No recommendation

the service is terrible, they didn’t bring us our order for 50 minutes, the workers simply ignore visitors, the tables are dirty.

We waited for the order for 50 minutes until it arrived. The service is terrible

We waited for one ice cream (without anything) for an hour! The workers ignore and give the order as if they were forced! The service is simply disgusting! Don't go here or you will regret it.

Everything was fine, but unfortunately, during the carnival, the toilet in the facility was closed. Even for the customers, it wasn't very pleasant, especially after the kid finished the drinks

We ate at this restaurant with a group of friends on March 2nd, 2025 - and we all got sick. A short time later, each and every one of us suffered from severe nausea, vomiting and fever and diarrhea. The fact that an entire group gets food poisoning at the same time is a clear sign of blatant lack of hygiene or spoiled food. It is irresponsible to put guests at such risk! We are not only disappointed but truly angry at this negligence. We hope that the restaurant takes action - and until then we can only strongly advise against eating here!

I was in this branch today on Shrove Monday and it was an absolute state of emergency. At first I was overwhelmed by the sheer number of guests and just thought to myself: How the hell can I even order now, can I find a seat and will the staff manage to prepare the food? But then I heard a roar from far away, which frightened me even more until I realized... Those two men at the checkout were simply orchestrating the chaos. You could tell they were in the right place at the right time. I was able to order quickly, got a clean seat straight away and went to the front of the food counter, still a bit scared that I would have to wait with a high blood alcohol level for the limp fries that would save me. But these two heroes taught me otherwise. They shouted 262, 263, 264, etc., as if they had been born for this very task. A confident smile on my face, my number is called: 265. A “bon appetit” and the day was saved. These two men should be cast in bronze and worshiped like heroes. The food was so-so but when I was drunk it was a blast.

Homeless people sleep right in the cafe, the food is ok but not very good because they splashed ketchup on me, the service is nice

Zura is a very nice woman and is very hospitable.

This is warning food and this is not fresh food so I get sick of this food 🙃 😑

The McDonald's branch at Gutenbergplatz in Mainz offers the typical fast food atmosphere that you are used to from the chain. While the selection of food and drinks can go uncommented, I would like to comment on the atmosphere and the behavior of the guests. The branch is clearly a popular meeting place for young people. This is positive in itself, but unfortunately this is often marred by loud and disruptive behavior. Unfortunately, dirty tables and leftover food lying around are not uncommon. The staff also seems to be overwhelmed by the situation, so cleaning is often careless. It is unfortunate that such a central location and the associated high frequency of guests is not accompanied by appropriate cleanliness. I hope management takes the situation seriously and takes measures to improve hygiene. An appeal to all guests: Please take your rubbish with you and leave the tables as clean as you found them. A little consideration can go a long way toward ensuring everyone enjoys their visit.

I've been waiting for my food for at least 20 minutes and all it does is beep beep you stupid people. I should have my Bigmac in my mouth in 3 minutes!

The employees are really rude, no respect, you can't talk to them, they're working a lot, they've vented their anger to the customers. I don't think there's a good place here

We got there with 20 minutes to “take away” food and walk to the theater parking garage. We chose, ordered and paid at the terminal for about 5 minutes. It took over 30 minutes to prepare this order. You could watch the whole time as what felt like 200 other smaller orders were being passed over. I think you probably spent 10 minutes checking at a snail's pace to make sure you didn't forget anything. Sometimes in twos and threes. Our order was a little larger, 2 menus, Happymeal, and 1-3 little things. So nothing that should throw you off track. Everything didn't seem professional. The frustration is definitely guaranteed, as a follow-up appointment had to be canceled and everything else was messed up...

An impudence. We have been waiting for our small order for over 30 minutes. The employees are uneducated and lazy. And then you just calm down mentally. This is not called fast food, but rather slow food. We'll never go there again. All power belongs to the Burger King restaurant

I was there for the breakfast menu and it was relaxed and so chill guy then nh chill pigeon came in and chilled on the table but it was tasty regardless

Baba service. Was asked 3 times if everything was okay

30 minute wait for the simplest order

Very unfriendly staff, wait over 30 minutes for a menu, and then half of it pleases, never again

The socket next to the 43 table doesn't work.

Delicious food, staff are nice and place is great.

I waited like it was a gourmet restaurant

Today we went to McDonald's to eat, we ordered the food, it was said that the staff working there would personally bring it to our table, within a period of about 30 minutes our orders were not delivered even though they were ready, and as a result we were able to get our meals cold even though we came back and told them we would thank them in advance.

I've been waiting for over 1 hour, that's not normal, I paid and ordered!! and the food wasn't there!!!!

Plague of pigeons!!! As a loyal and long-standing customer, I was back in your branch in Mainz, Gutenbergplatz 8-12, today. To my horror, I realized again that there were several pigeons in your branch. While I was eating one of the pigeons flew at me. Through his actions I was forced to scare them away. An employee then asked me not to do this and when I made her aware of the health risks, she suggested that I leave the branch and eat somewhere else. To put it mildly, this is more than a complete impudence to prefer visiting the pigeons instead of the customer.

During Carnival the toilets are always closed for some reason. Funny coincidence

I ordered via the app and once again there were “technical difficulties” so I had to go to the cashier. He said it wasn't paid for. I then showed him the debit receipt with the date and time, which was about two minutes ago. He looked at it and said, "It's not paid. Pay again." I couldn't show more than the payment confirmation, and I was still upset that a multi-billion dollar corporation couldn't manage to install a functioning cash register or develop a stable app, and that the discussion about whether my payment receipt had the current date was too stupid for me and current time is proof of payment or not. Meanwhile, the employee yelled the name of another employee into the kitchen and then disappeared. I left the store and received an email saying “Cup, outside, €0.” Strangely enough, despite the request in the email, I neither liked the cup nor was I satisfied. I just didn't get my money back and now I have to deal with PayPal.

I waited too long for my food and the staff was very unfriendly. I had a half-eaten chicken...

Non hanno panino gluten free pur essendo una multinazionale,c’è un colombo che gira per i tavoli e i camerieri ridono invece di scacciarlo,poca pazienza con i turisti

We weren't allowed to smoke shisha inside very unfriendly

THE BREAKFAST HERE IS always FRESH HOT AND DELICIOUS: and the morning crew is FANTASTIC !!!!!

Diarrhea, waited an hour, freaked out

My dear friend Faisal ordered a McCrispy without sauce. Unfortunately, this delicious dish arrived without meat. When returned, the burger contained sauce.

Complete failure! Burger buns burnt black on the inside, fries cold, mayo forgotten twice, “shake fries” were normal. The employee was totally unfriendly, no thanks, no please, no bon appetit. She preferred to talk to her male visitor in Moroccan, so she was probably not interested in the matter. 10/01/24 9:00 p.m Never this branch again!

Since my rare visits to this franchise usually have a negative outcome, I was somewhat surprised that things could go differently. The toilet was open and free of charge, the restaurant was clean, at least at first glance, and my table was wiped down. The waiting time at the checkout or for the food we ordered was minimal. The service was neutral but I think that was fine. The French fries we ordered were warm but no longer hot, as were the Big Macs. Both tasted really okay. The Fanta was cool but not so cold that your teeth hurt when you drink it. Conclusion: A positive surprise! I also liked the opportunity to sit outside.

Worst mces I've ever entered. Ordering causes maximum problems, technology goes on strike, staff is completely overwhelmed. Order incorrectly declared. I won't go in here a second time

The staff service and food were all very good

I waited 30 minutes for my two drinks

Not bad, but atmosphere could be better, esp. the music. None of the electric sockets work.

Friendly staff, cleanliness and speed

I've been to a lot of McDonald's restaurants and this is by far the best

There was a spider in our food and we had to wait forever for our food

I waited 15 minutes for a 20 piece of chicken nuggets, when I asked where it was I was first given the wrong food and was just looked at stupidly.