McDonald's in Mainz

I wonder if this McDonald’s has a different ice cream machine installed!?? In any case, this never seems to work!! I don't know how many times I've driven on without ordering anything because I was immediately told: The ice cream machine is broken. Unbelievable!!! The employees probably just don't feel like cleaning the machine and therefore don't even use it!

The Ayris have made my mc flurski half full

We had to check our order ourselves, 4 out of 10 things were missing and after we got home we noticed that 4 sauces were also completely missing. They were actually very tasty, but something like that shouldn't happen

Good evening to each other I want to be completely honest and the shop is just dirt! The employees are treated like garbage and are put down in front of us customers by the boss, who is just sad and embarrassing. The younger employees easily have to stand at the door for 1-2 hours and hold the door open for us as if McDonald's were a 5 star restaurant. The floor is greasy and sticky and there are still food leftovers on the floor just to taste Every time something is missing from my order or I'm being ripped off for money and when I went there to show that I didn't get enough money back they just said "they get points" so really I want my money and not points from a store. I feel really uncomfortable there. It's just chaos in there The customers are treated disrespectfully and still have to justify themselves even though we wait 30-35 minutes for our food and it's still cold, so if I'm going to pay money then I also want my food to be prepared warm and fresh - my food looks good every time It looks like it was picked up from the floor and slapped on the plate, so I really hope something changes quickly or the shop is closed. The boss can't do anything except yell at the employees, but she doesn't do anything herself. Biggest rubbish in there.

Really crazy! With all the love, how can you as an employee behave in such a disrespectful and outrageous way? That's really not possible! Eating sometimes takes 40 minutes. Instead of doing anything, the employees are disrespectfully humiliated and treated inhumanely by the manager. The whole thing is sometimes really sad to watch, sad what kind of working atmosphere there is. Instead of treating your employees normally, they are shouted at and treated disrespectfully. You should count yourself lucky that they are still working there. There should be a bit of gratitude, especially that you No matter how you behave as a manager, it shows that you don't have what it takes, if you don't like it, you shouldn't work there. Consultations were held with the employees, several (6 employees) had the same opinion and admitted how they were being treated, that was no longer normal? As a customer, I in particular have long waiting times just because the manager or whatever doesn't take the time to properly train his employees and instead humiliates them so much that they lose joy in working. My waiting time should not be extended based on my mood. I also have a long day and something else to do, instead I just have to look at how others are being treated unfairly and it looks like a slaughterhouse!!! Plus, I really have to wait so long. I also have 2 cheeseburgers without Ordered cheese and cucumbers and there was still cheese on it. So the people there are really catastrophic

Good afternoon dear McDonalds team, I'm a bit shocked that you subsequently send your guests 35 euro tubers from Parkdepot. So don't get me wrong, if there's a car blocking the parking lot for several hours and the occupants of the car don't eat with you, I think it's justified to issue a ticket for it. But for your guests who place an order with you for over 50 euros with 3 people and want to park there, you should subsequently have a 35 euro ticket sent to you by Parkdepot because they want to stay with you for longer than 90 minutes (including waiting time). your goal shouldn't be to stress your guests while eating)...I don't think I need to explain how you feel as a "guest". At least a barrier or some other conspicuous sign that signals that the parking spaces are not free, even though they obviously belong to the restaurant and you have to pay money for them, would be desirable. But having the parking lot run by a company like Parkdepot that then sends out balls to your guests who have left money with you... well I don't have to go on and say that, firstly, that's not how you treat your guests and secondly, that it's a rip-off . I look forward to receiving quick feedback so that we can resolve the issue as quickly as possible. Your wonderful partner Parkdepot has already sent an invoice plus a reminder because you had difficulty finding the correct address... and apparently I should now pay for that too? Kind regards

My order came quite quickly and it really tasted good

It was actually quite okay and nice here, but the problem was that they didn't even put half of the McFlurry in it and didn't treat it at all, so that doesn't work at all..

Typical McD, staff is completely incompetent and seems totally out of it, especially around noon, which seems to come as a surprise. Avoid that time of day if you can help it. Parking is a bad joke. Vouchers not honored. Do not come here if you expect a QUICK bite. Orders take FOREVER.

Every time something is missing from the bag when you unpack it at home. You should check beforehand whether everything is there.

If the screen is broken, you write that it is broken. Disgusting employee, dirty speakers and no behavior. If someone goes there, you have to expect that someone will be attacked for some reason. So stay away!

Went here spontaneously today. Great atmosphere, the employees were very nice and prepared the order quickly. Everything was tasty and the toilets were clean too. Big praise. :)

Almost an hour of waiting time, is that the reason why you visit a fast food restaurant? A bit disappointing

I've been to many McD's in many countries, but this store is by far the slowest I've ever experienced. Unfortunately, the concept of “fast food” is completely misunderstood. Never again!

I think this was one of the worst McDonald's I've ever seen. We waited almost 30 minutes for our order and then the burgers were cold... it's so dirty and the children's play area is very sad because everything is actually broken. So never again!

I waited a good 30 minutes for an MC Smart menu. The specialists behind the counter should urgently receive further training. Running extra for every fries instead of working ahead. Each step happens individually. They can manage a maximum of one order in 5 minutes. I thought they made fast food here.

The waiting time was now often 20 minutes or more. The tables are often not wiped down. Every now and then the floor sticks. Orders are sometimes a gamble. You don't always get what you order.

Basically, I like to go to McDonald's every now and then, even if it's rare. Unfortunately, I have also been to this branch several times and with the best will in the world I cannot recommend it at all! At McDonald's everything depends on the operator and the staff and they just can't get it right. Let's start with the ambience: It's mostly dirty, untidy and uncomfortable here, the background noise is unbearable. Whether you get reasonably good food depends on the mood and the current skills of the staff. Most of the time the fries were cold and soggy and the burger was dry. But what's the worst thing that can happen to you at McDonald's? That's right: you get the wrong burger. You look forward to eating a fresh Royal with Cheese for months, and then you open the box in the car and find a soggy, half-falling-together Royal TS, which you then, due to time constraints and hunger, eat half until you're half full gives up resignedly. You don't even need to complain to the NPC staff, as always they can't do anything about it. I don't go there anymore and recommend trying somewhere else in this case. 😑

I waited 20 minutes in the drive-thru today for 2 cheeseburgers. Then they were cold. But I can still be happy. Others report here that there was no patty on their burger... Dirty inside, tables not cleared, clearing stations overflowing, sticky floor.

What bothered me were the young people who opened their bags and started drinking without being disturbed. They didn't eat anything there either but they insulted the people. The restaurant manager was extremely stressed because he had filled the entire front with newbies who were on their first day. The restaurant was full of waiting guests. When I left I ordered a coke and apple turnover for which I waited a whopping 25 minutes, which I thought was excessively long!

Burger was forgotten. We were yelled at by an employee. Extremely unfriendly.

McDonalds as we know it and like it...I have nothing to complain about at all

Dirty, unfriendly and an extremely long waiting time of 30-45 minutes.

Ordered there last night, what can I say... they can't even pack up a delivery. It's also too difficult to read what's on the display in front of you. We have a Big Rösti menu, a Double Cheeseburger menu, a single Mc Plant as well as a single Mc Rib and a Happy Meal. The only thing that was right was the Mc Plant Happy Meal and the Mc Rib. The Big Rösti didn't come at all and instead of a double cheeseburger there was a Hamburger Royal TS. 60 euros order for the ass. Thanks for nothing and hopefully you'll go bankrupt, you zero numbers.

The machine for the order didn't really want to, at the counter they just wanted to help with unfriendly reluctance. In the end we had to wait 25 minutes for our food even though other tables were served a little quicker (note that customers came much later). When Dan's food came, the burgers and fries looked like they had been sitting on the counter for 25 minutes. It's clear to us that McDonald doesn't seem to need satisfied customers who come back. I would also like to mention, While we were waiting, we were amazed that you could use a cloth to wipe five tables that were really dirty without having to twist it or wash it. No, seriously, I write a lot of reviews and get around a lot, but something like this just has to be mentioned.

Our visit today after 7 months was very, very moderate. As they say, the toilet shows where you are....in this case at 2 p.m. even the Pisovars were totally dirty. So they didn't have any cleaning today. Zero stars are appropriate here

Rarely visited such a bad McDonalds. The burgers were lukewarm. The fish burger was old and hard. The nuggets were completely cold. The floor in the store is so greasy that you're afraid of slipping. Sorry, it was the first and last time we ate there.

The slowest and unfriendly McDonald's employees!!! The fish always stinks from the head!!!

1. Order was incomplete (ice cream with two toppings) 2.Order was forgotten I will never eat in this branch again, if you can get any at all.

Best shop, best service, Zehra, best employee❤️💯‼️

Worst food of all the McDonald's I know, not clean, bad service, disgusting!!!

Zohra thank you top service to recommend thanks to Zohra we will be back 👌👌👌👌

Every time we were there: too warm in summer, too cold in winter! Energy is saved here. And you regularly wait at least 25 minutes for the food to be slapped together (including the long blonde hair from the kitchen worker). Those who think it's great go there more often, we don't anymore! Lousy shop!

You don't have to do it. Eat lukewarm. Children's play area all broken and unusable. Tables dirty, not to mention the bathrooms. Rather not.

I have to say McDonald's tastes better than Burger King and is still very friendly, thank you very much

Dirty, unfriendly and an extremely long waiting time of 30-45 minutes. Food wasn't really hot and tasted like old fat... We're surprised the health department hasn't closed the store yet. We were definitely there for the last time today. Absolutely not recommended

First time really having problems here. The place looks like crap (see pictures), the food was delivered cold twice and after the second complaint we were told to order something else to eat. We stayed stubborn and got our McCrispys hot on the third try. Hygiene is not a priority here. People in the kitchen are eating while it's being prepared, there's food all over the floor, and the dish carts are overflowing. The floor outside is completely sticky and the inside is so greasy that you can almost slide back and forth on it. Hopefully it will be better next time :)

Worst location, waited half an hour for a drink even though only two tables were occupied, a “chief employee” was very rude to all customers, the department is a complete disaster.

If you feel like waiting 20 minutes for 4 cheeseburgers, my review invites you to do so. Tables totally dirty on the floor I almost died because it was like being in a mouse 🐁 glue trap that is banned in this country. Never again Mainz and never again this MC Donalds

Employees very nice. Had breakfast here today. Personally, I have never felt so disgusted in a McDonald's branch. Doors and the display of the café are totally sticky. Floor also has older dirt.

Have stood at the drive forever. Others have passed us. We then had to let them know again.

Getting worse and worse. Save, save, save. Loud staff, order machines are sometimes broken or don't work while you're ordering. Burgers and buns are getting smaller. At first it was much better. But apart from that everything becomes more expensive and this is reflected in the products and size. In the age of costs, personnel are also saved so that the service usually falls by the wayside. This creates stress, it gets loud... It's actually not really any more fun. And when you order takeaway, you always have to check whether what you ordered is actually there. It's just fast......food

Unfortunately we waited 20 minutes for three ice creams and a drink even though there wasn't much going on. When asked, they said they had forgotten the order. Didn't get any compensation. Very unfortunate... Otherwise normal Mcs

**Unfortunately disappointing** I don't normally visit this shop, but due to a meeting we stopped for a coffee there. Unfortunately, the hygiene was really poor: sticky tables, leftover food everywhere, and the cutlery provided was not clean. I had to clean the table myself to be able to sit down. Unfortunately, the staff was also unfriendly and unhelpful, especially a young employee who seemed very rude. Overall, it was a disappointing experience that I won't repeat. Above all, how does it look in the kitchen 😳 when it looks like this in the dining area

Actually a relatively modern and nicely decorated McDonalds. However, the cleanliness is absolutely catastrophic. The floors throughout the restaurant are absolutely greasy and extremely slippery. You can see every footprint in the film of grease on the ground. No soap in the toilets. It doesn't work at all.

The food is like any other McDonalds. But what is noticeable is that it is very unkempt and dirty here. There are leftover food, ketchup stains and crumbs on every table and underneath. Probably never mopped or swept. Simply disgusting!

Food is just McDonald's. But the service here is sublime. 4 times there, 4 times they couldn't do it. Just forgot my number today. Had to ask first. Staff absolutely unfriendly. Restaurant just dirty. One of the worst and dirtiest MC Donalds in Germany... What a shame

With a €3.90 Fanta you can't even get a straw because it's only for milkshakes? Are you still okay? 😂 Everything just tastes like cardboard and is simply way too overpriced.

Since when is there only a limited breakfast menu at 10 a.m. and no nuggets and other normal foods?

I always like to go to the toilet there when I'm out and about. But this time it was very dirty and the order I paid for was sold out and the handling of it was not professional

Shift manager is super unfriendly to his employees and helps make burgers without washing hands or wearing gloves... Waited 15 minutes for a menu and the place isn't even remotely full.

Staff mostly friendly. Something is constantly being forgotten, it's a systematic rip-off. Cash in more and various things are constantly missing, sometimes a burger, sometimes the fries, sometimes the chicken nuggets. “Forgetting” can happen, but now it happens all the time

All drinks, except water and apple juice, were unavailable. We then drove to another McDonald's.

The staff basically sends people to park! Either move quickly or hire staff. You wait a long time in the drive for little things. Better to go to the competition next door!

There is one thing to note: the return of the money should always be taken into account. Unfortunately, it is a shame that such mistakes happen and always insist on an invoice

Typical McDonalds branch with McDrive and McCafe. Seating options both indoors and outdoors as well as a small outdoor playground for children. Some parking spaces are available.

I just had a delicious McMuffin Sausage & Egg!! Approx. 400 calories, 25g protein. Tastes fresh and slightly peppery. 😋 It's still early, everything is clean and there's not much going on. Wonderful.

McDonald's always offers the same thing: bad taste and extremely high-calorie and high-sugar food. Low-paid students or migrants as well as lost generations who hardly learn anything work in service, including as cooks, often below the minimum wage. We also support this with free advertising. Oh well... My tip: Wait five minutes before eating the burger and see how disgusting it tastes

Top service and quick processing

I've been waiting for my food for 20 minutes. After asking repeatedly, the staff realized the order had been forgotten. The employees then insult each other. Sad here

It has nothing to do with fast food if you have to wait over 25 minutes for your food. Unfortunately not an isolated case

Everything freshly prepared. Tastes good.

You wait far too long for your food and the cleanliness leaves a lot to be desired.

I've been waiting for my food for an hour. When asked, the gentleman said it would take a moment. After a second request he took the receipt and we are still waiting. Very poor service, lack of staff, staff very rude. After 1:30 the colleague came and said breakfast was over. A pure impudence never again!

The slowest McDonald I’ve ever been to

We had to wait a little longer for the food. The employee tried very hard and apologized several times for the long waiting time. We got a free apple turnover for this 😊

Really lousy service... super slow... then nothing is understood and you can choose table service, but you have to pick it up yourself... Straight 6

Even though you drink coffee and have dinner there, you end up with a penalty for parking too long. Absolute disgrace towards the customers.

After almost half a year it was okay. My Hamburger Royal was hot and it was clean and tidy at my time

My husband brought food with him today… unfortunately the cheeseburger was missing… The fries were very soggy. You could eat the rest. But good is something else!

Unfriendly employees and endless waiting times. We don't know anything like that from other branches. That was our last visit there.

Very often the Happymeal figures/gifts that are available to choose from are missing. Also not visible before ordering. This has nothing to do with the current Covid 19 situation. This situation is too common! Who makes the orders there? Today November 19th, 2020, no dinosaur book for the Happy Meal. No note visible. Today June 10th, 2022, no special Cola glasses. Who does the calculations for you? Today 05/25/24, The take away order wasn't complete because they forgot something. Had to go again. Unfortunately my food was cold, thank you.

Another burger was missing, unfortunately I didn't notice until I got home.

Half of it was missing from the order

Too few staff during peak times

It's a shame that your ice cream machine is 90% always defective! Then half is missing! Also, as you can see in the photo...no glass, which is actually supposed to be there! You really are the last store...you definitely don't deserve the Golden M! Sadly, you used to be better, but a lot of things used to be better! Thanks for nothing, train your staff and it will work again....

Same owner as at the main station, unfortunately it's slowly becoming just as bad. Eternal waiting times for the simplest orders even when nothing else is going on. Addendum: The employee ordering system has now been switched to touchscreens. It's a shame for the employees, let's see if this at least improves something. Addendum 2: If anything, it got worse. Meanwhile you have to check whether there are patties on the burgers. May 1, 2024: 6 nuggets = 23 minutes waiting time

Waiting 30 minutes is not fast food for me and the order was completely wrong

You get the feeling that the staff was recruited entirely from a 10th grade class for kids with behavioral problems from Kreuzberg, and the service and service is accordingly. It's not normal to wait almost 20 minutes for 4 cheeseburgers and a happy meal. While the pubescent kids flirt at each other behind the counter, laugh and joke. Hire an adult who can say that. And not the class speakers of the 9c

The burgers were lukewarm and the buns were cold. The staff makes the best of it. Rarely have I seen such a dirty McDonald's. I was afraid my shoes would stick to the floor. All tables full of trash and ketchup. Then it's better to go to the pizzeria for the money and get something warm in a clean and nice environment.

It tends to be uncomfortable here. And the maximum parking time is limited to 90 minutes. I like to work for a few hours and of course eat a lot while I'm at it. It seems like that's not welcomed here. Despite “Café” in the title of McCafé.

Every single employee is strange and I waited what felt like 3 weeks for my food

Table dirty, as if it hadn't been cleaned in a year. You feel stuck to the ground. Staff are terrible, apart from the rude ones. They treat the staff just as badly as they treat the customers. So “customer is king” is written in lowercase letters there…if at all. You can completely forget about table service there. Either the food is cold by the time it is brought or something is missing. If you ask the staff about it, they will assume you are lying, even though you have the receipt as proof. Preferably zero stars...but unfortunately that doesn't mean a forced star.

Absolutely unfriendly staff, totally disrespectful, cheeky! Eating took far too long and was of course cold. Cleanliness and hygiene cannot be found here! And as usual, the order wasn't complete? And what's completely new to me is that dogs are now allowed in the restaurant? A perfect case for the public order office!!!

I'm mad as hell! Just wanted to order, and Then two employees sang in Indian or something like that... Then they laughed at me and my friend... "Master, it's closing time..." Although no one was for a long time... I have never experienced anything like it! Boycott the store!

Waited half an hour for our food at a fast food restaurant. Despite the fact that we are regular customers, we have often been forgotten. We didn't get any compensation or let alone an apology from the young lady.

Waited 18 minutes for 2 Mc Crispys in the menu. 4 other customers who came into the store 10 minutes later had already had their food, which also happened to be Mc Crispys.

I just looked at a few reviews. Actually, everything has already been said, but I would still like to personally point out a few things. Even though there were more staff than customers in the store, we had to wait about 20 minutes for our MC Smart menu. When they finally came, the fries were soggy and the burgers were ice cold. But the worst thing was the shift leader's tone towards the staff, underground!!! Sorry, but this behavior is an absolute no go. If she hadn't spent so much time humiliating her employees in front of the customers, she would have noticed the dirty tables and the overcrowded trolley. The operator must react here.

By far the most miserable McDonald’s branch in the Mainz/Wiesbaden region. Unfriendly staff (an older employee) who barks at customers at the counter, asking them to order at the terminals, whether you can see that they are busy. Annoyed eye rolling and a sulky demeanor when you insist on ordering in person. Other customers were already waiting 25 minutes for 2 McFlurry ice creams... next time I'll go somewhere else.

Good, bright branch with a lot of space. Unfortunately, this time the children were left without milkshakes or ice cream because the machine broke down.

Not chic, cold, although the standard ambience is unusually uninviting, delivery time a bit too long. The worst branch in Mainz

Typical McDonald's. Everything perfect. Only the tables could be cleaned more often.

Food came very quickly and was okay

The food in this McDonalds is prepared with Care, freshly made and nicely served. The cappuccino is served in a nice big cappuccino cup and with great taste! You feel like you are in a real restaurant! Compliments! I’ll be back!!!

The slowest and unfriendly branch ever. 20 people are waiting in line at the branch. There wasn't even much going on in McDrive. Any eye contact with the customer was avoided. In addition, there was no feeling of need to serve customers any faster. In all, a real “WOW” effect and not in a positive sense. P.S. Sarcasm is also practiced extensively by calling out the number several times, not letting a customer pick up their food and saying loudly “someone has too much money, well then….” P.P.S. I had to wait 30 minutes for my food and it was cold!!!!

Biggest snot ever, clearly warn everyone not to place an order at this location. Dealing with customers almost borders on fraud.

Unfortunately the last McDonalds there is. Heating is defective, but still cold when it works. Staff subpar in terms of friendliness and speed, never clean. Really unbelievable

Unfortunately, you can no longer order via the McDonald's app for some time now

By far the uncleanest McD I have ever visited. Service? What kind of service? Table numbers gone, pick them up yourself. Even though food was stated in the restaurant, I suddenly had everything in the bag. Then I dumped everything back onto the tablet and half of it was missing anyway. But there were sauces that weren't even ordered. The tablet carts were completely overcrowded, so that the tables next to them were full of garbage. Tables generally dirty and sticky. The floor was also dirty and almost stuck.

I was there yesterday around 6 p.m., it was freezing!!! I was completely cold. Unfortunately, the food wasn't that good either, the Big Rösti only had a blob of sauce and had apparently been sitting there for a long time. It's a shame because I haven't been to McD for a while, but I was actually happy. But the service was very friendly. There was nothing to complain about.