McDonald’s in Hamburg

I waited 30 minutes for 2 burgers. Service was very bad and everything was cold

Can't give any stars, the cola is stale, the food is cold and the packaging isn't what I ordered and the staff is also extremely rude

Worst McDonald's I've ever been to. The table was completely dirty and despite asking twice, it wasn't even roughly wiped down, we were simply ignored. There were splatters all over the wall/pillar next to us, which I don't think was done in one day. The strawberry milkshake had dirt residue from the machine inside and was partly brown because it had not been cleaned. The burger was very dry because there was only a small dollop of sauce in the middle. The fries were barely salted. The Cola tasted very watery, for all three of us. And according to a friend who briefly looked into the kitchen, there is probably food all over the floor (the least of the evils in my opinion) Not recommended at all, really a big disappointment. I would even send the health department here.

Honestly deserves 0 stars! How can it take people over an hour to make a chili cheese? Wait until you lose your appetite. Paid for an order that was lost. Incorrect orders were given and drinks were forgotten. +Unfriendly staff. How to jump from order 170 to 230 and back to 190 and then back to 260. No problem if it takes longer if there's a lot going on, but first learn the correct order of numbers and work everything gradually. Simply outrageous. Coordination gone, friendliness thrown overboard. Chaotic bunch through and through.

Waited 40 minutes for food that was supposed to be brought to the table...it was allowed to be picked up at the checkout so far. Then the dude isn't able to speak German... throws the order around, gives out a bottle of mine and says it's our bad luck. Just cheeky. Funerals have also fallen

Employees don't know how to make cappuccino.

Apparently there is a system error here. Multiple customers have the same order number at the same time. Huge chaos

The service staff is rude to the customers!!!!

I waited over 20 minutes for my small fries🤬

More than 40 minutes waiting for only one burger in an empty McDonald's... 😮‍💨 When I was asked what the problem, I got the answer "No problem, bye-bye" ... The best one if you don't have a choice and have a lot of free time .

Unfriendly employee ruins service! McDonald's (Monopoly) promotion was not carried out on hot drinks. If you ask, you can only get a chance to win per grande of hot drink, if you are willing. Afterwards I was told what I wanted... Outrageous!!!

A juice shop through and through. It's open 24 hours a day everywhere. No, on December 12th, 2024 it closed at 3 a.m. for two hours for cleaning. OK, you can do that, but don't write around the clock if it's closed for two hours!

There have been better ones, the food is just typical McDonald's but the floor is sticky and the upstairs area is closed

After waiting for over 20 minutes, I had to leave without eating because my train had arrived

I had to wait over 15 minutes for my three simple chicken burgers and then had to go to the train without my order because the employees worked so incredibly slowly and were unmotivated.. never again and threw €5.50 out the window for nothing!!! Absolute impudence!!!

Over half an hour waiting time. I'll never go there again.

Unfortunately, oat milk is almost permanently unavailable on the breakfast menu. During the Monopoly promotion you almost never get the stickers on the drinks

After the renovation, there isn't even a toilet anymore. Should I eat the burgers with dirty, unwashed hands? Absolutely disgusting. Better go to HOB or Five Guys on Jungfernstieg.

Something from the order was forgotten.

Seriously? Was that your new employee Donald T.'s idea of ​​how to earn even more in the most inhumane way possible? So you spent a lot of money on the renovation so that you finally no longer have to offer sanitary facilities? Please don't get me wrong. Of course, only guests should be granted access. Nobody wants to finance a public toilet at the main train station. You could also ensure this in a simple way with an electronic revolving door that only opens when you scan a receipt if you were actually a guest at your place. But none at all? Shame on you! This is unhygienic, unappetizing, inhumane and completely inappropriate for a restaurant. I'm sure a bunch of highly paid lawyers made sure this was within the law. Unfortunately, it doesn't make the situation any better. Probably no one else is interested in that except me. But I won't be coming anymore, even though I always enjoyed eating with you.

Very slowly. I have this idea that everyone here doesn't know how to work in McDonald's.

The waiters and cashiers behave disgustingly.

The service is OK, but by no means good. Although all the employees are very friendly, the process was extremely chaotic on Friday at 6:30 p.m. There was a lack of organization during the waiting period. Eat: I was looking forward to my McRibs, but the order was disappointing. Instead of the 2 x 2 McRibs we ordered, there was initially only one. Although it can happen that one item is forgotten, forgetting three items is hardly understandable. Only after I asked did I receive the missing three McRibs. When I then asked for a large carrier bag, I received two small paper bags instead. That was inconvenient, but just manageable. When we got home, however, it turned out that the McRibs themselves were disappointing: hardly any onions, almost no pickles, and there was only a drop of sauce. Without sauce it just tasted dry and boring - a McRib without sauce is like a burger without ketchup or mayonnaise. The fries, however, were delicious. Atmosphere: The atmosphere is pleasant overall, but at peak times it noticeably suffers from overworked staff and a lack of organization. Conclusion: I'm disappointed as I rarely go to McDonald's and would have expected more from a visit. If sauces are missing in a branch, the affected products should not be sold at all - or at least with a notice of this. See pictures of what it looks like or should look like. Overall, not a convincing experience.

Whenever I take the train into the city center, I stop there and order something to eat, drink or ice cream to take away. I don't want to sit there because it's not clean, extremely crowded and loud. There are a lot of employees busy and stressed (maybe we should expand here, as it's apparently very popular?) The terminals haven't been working for months, the lines go all the way to the front door, you wait endlessly for a burger. At least many of the service staff are friendly. The store manager seems customer-oriented and helpful. Just as bad an organization as before. Nothing has changed. A tragedy. I think McDonald's should create a new concept here and think bigger, as many people turn around in front of the store and are annoyed because of the queue. A new concept is needed here with automated processes, expansion of space and an increase in employees.

No more toilets!Apparently, after the renovation, it was decided not to provide any more toilets for customers...if you have to, you have to go through the hassle of going to the station toilets, which are not only quite unclean but also cost money

Within 20 minutes (on Saturday evening) the branch was unable to prepare 8 cheeseburgers and 8 small portions of French fries. In addition, there are no longer any customer toilets (as of November 24th, 2024), you have to look for a toilet somewhere in the main station, even as a McD customer... I can only advise against ordering there. Many other customers were also upset, also because of the lack of a customer toilet...

It used to be a good McDonalds but since it reopened it has been pure incompetence. Almost every order is put together incorrectly and served incorrectly. The employees have absolutely no idea what they are doing. The unfinished orders sometimes pile up at the serving area for over 10 minutes and the food simply gets cold. But the best special can be observed to the left of the delivery area. This is the only McDonald's in the world where I've ever seen that the drinks are pre-tapped. These then stand on a large stainless steel shelf for eternity. When someone finally orders it, the drink is no longer carbonated and it is warm. Strong performance... does McDonalds no longer have a quality check that stops such branches? I can only recommend that everyone take a look at the chaos and then go to another branch. I just don't understand why the shop worked great before the renovation and is now a pile of service rubble. Oh yes, I didn't get my order, nor did two other customers who spent their time at the serving counter. But you will be treated unfriendly by the staff. Keep it up

Half an hour wait for two McMuffins. Despite repeated requests, they took forever and thanks to McDonald's I missed my ICE train. To believe that a fast food chain can deliver two small burgers within 30 minutes is probably more than optimistic.

No toilet Man in the restaurant begging everyone for food and change Absolutely no interest from the employees to work, one of the workers in the outlet left his post to chat with a customer, after 10 minutes he was ordered back to work by a colleague

Nice employees. Of course it's pretty full and we get out quickly. Unfortunately, we discovered on the train that the order was not complete.

I recommend closing it completely instead of always only driving at half power. every time half the shop is closed and the other half is overcrowded, no space no food do not feel like McDonald's no thanks frustrating to no end

I can only agree with all the reviews. I ordered 2 burgers and one fries. Only a burger and fries arrived. Both were extremely cold and the fries tasted like cardboard and were hard. I find it totally outrageous if I leave €14 behind. Furthermore, it is not possible at all not to offer public toilets. Furthermore, picking up the order is also completely ill-thought out. Who came up with the idea of ​​installing a television to display the orders to be picked up when it is not actively used at all and instead the employees yell at you about who has the number 264?

If you don't have a toilet in there you have to use the public toilets

No customers, toilets, some of the employees can't even speak German

Food doesn't taste good, unfriendly staff, no toilet

Unfriendly employees, no customer service, never again

Since the renovation, this McDonald's certainly looks more inviting. The food is, as always, quite good, the McRib had a lot of sauce. But in terms of price, McDonald's will soon no longer be an option

Restaurant without own Toilet, should be forbidden..

Very rude doesn't look appetizing would not come here again and the staff look very unhygienic

I ordered a cheeseburger and this 8-legged friend of mine came with the burger.

⭐️ “We no longer have a toilet after the renovation!” 😳 Of course that was a lie from the employee because there is 100% an employee toilet. Please don't support such nonsense and go to another McDonald's. Mac Rib: Sauce spread throughout the packaging, tasteless and no wet wipe. But at least it was quick. 🤣

Toilet locked... upon request... there was no customer toilet... I will report it to the health department... and everything was prepared without gloves...unfriendly

YOU CAN NO LONGER PAY CASH!!! 🤣🤣🤣🤣 WHAT'S wrong with you, Lord God?!

Worst MCS ever don't order or you'll miss your bus

At 11 p.m. the store was quite busy. However, I don't understand why you have to wait a whopping 30 minutes for 4 cheeseburgers and then they were still cold! That's it for me at McDonald's!

New clothes, same shit. Two out of three times you always get the wrong order. Please to the employees. Please change your job if I don't feel like it. Permanently unfriendly, permanently overwhelmed

The restaurant has been recently remodeled but instead of improving the long queue and waiting time, the service quality is worst. The new counter to order and pick food now is smaller, which doesn't make sense for the high volume of orders. The screen showing the orders ready to pick is simply too small to read, customers have to get crowded in front of the smaller counter to wait. The new furniture is nicer, however the lights are rather dimmer, which doesn't give a pleasant atmosphere and invite to leave the restaurant because is feels darker inside. Overall, the renovation is appreciated but on the wrong direction of offering a nice customer experience and service.

Unfortunately, my visit to McDonald's in the main train station did not meet my expectations. At peak times, the team seems to quickly lose track of things. The branch was overcrowded and the ordering system seemed chaotic. Customers had to wait a long time and the overview seemed to be completely lost. After waiting for an hour and asking several times, I finally received my food, but by then there was a lot of trouble. If things don't change, I'll consider eating here next time.

Impossible there are no toilets.

A very important problem in this Mac. There is no toilet or acess of wash hand.

Unfortunately a very disappointing experience. My order (No. 267) appears to have been forgotten, even though newer numbers have already been called. When asked, they claimed the screen was broken, although I had a feeling this wasn't true. The food was cold, the drinks were unrefrigerated, and I had to get the lids myself. Unfriendly staff, especially towards workers. It's fast food yes, but it can't be anything that. Unfortunately no 0 star, otherwise please give it.

Hello, firstly long wait for order, not even apologized and cashier was a bit rude.

Slow service. Cold fries. Barely any condiments on my burger. Then one drink was not forgotten with our order. Same seemed to happen to other people. @McDonald’s HQ: time for some quality checks here!

Quick order payment. Food was brought to the table. I would particularly like to praise the friendly young man (10/28/24 1:45 p.m., with the reddish hair, who brings the food to the table. Always a smile on his face, very polite, despite the crowded hut and running around. Many people can relate to that Let the service staff take an example!@

Absolute catastrophe! Since the renovation, service has been even slower than before. People with later order numbers were constantly being served. There was really enough time and two burgers and a Diet Coke are now not difficult to prepare. Had to give away my pickup ticket because otherwise I would have missed my train. 10€ lost for NOTHING. Thanks for that! Mess!

When we got something to eat in the evening, it wasn't that crowded. We also got food quickly, but the drinks (water and Sprite) were missing, the sauces like mayonnaise and sweet and sour sauce were also missing and then there weren't even napkins. When my friend went with me to say what was missing, we got it too. And instead of sprite, it was just sparkling water in the cup. It can happen that something is missing, but there were 5 things missing and then giving the wrong drink when asked/asked - impossible

Relatively new McDonald's, the service team just puts things down, orders are incomplete, questions or criticism are dismissed as rudeness, thanks but for me it was the last time

If you have to wait half an hour for your food in a FAST food restaurant at 11 p.m., then receive it incomplete and cold, and then, after complaining, you are given the side dishes for a small menu even though you have paid max, then I would be concerned Whether the management needs to be replaced or you want to completely replace the workforce. This poor performance on a complete level is just embarrassing!

The entire staff was unfriendly and totally overwhelmed. Complain loudly at each other. Simply impossible.

Cold burger, very annoyed, unfriendly service. It doesn't work at all, but oh well.

Not recommended! People really would rather make a sandwich from Rewe. And there are no toilets yet... Dear Burger King, there may be gastrointestinal for 4 weeks but still toilet and real meat.

In a word: everything is great now! Clean, tidy and pleasant! Many thanks to the architect and many thanks to the staff 🔥🔥🔥🔥🔥🔥🔥🔥👌👌👌👌👌🙏🤝

I stood in a long line to place an order at the machine, I came to the cashier with a check, I was turned away because they didn't want to accept €200 in a note, it was evening, the turnover of people is huge, I doubt it that there was no change.

The food was cold when I got it. Of course, the McDonalds doesn't have its own toilet, but if you have to you can use the station toilet for a fee

Ordered to take away. Lattice potatoes were ice cold. At home I discovered that the dip wasn't included. The drink was “out” and something else was simply added. Burger was just thrown in package and fell apart. And there was really nothing going on in the store... Once again confirmed that I go to McDonalds even less often...

Very bad service , not clean , very loud … i will never go there again

You could order food and drink normally and then find out that this food or drink is not available. Extremely bad coordination!

There are no toilets. Food and service were ok.

Very nice service, whether at the checkout or at the counter. Very fast, no long waiting times. You can look from the waiting area all the way into the kitchen, which is great when you can watch the Bueger being created! Tables and floor were very clean. That makes a good impression!

The small ice cream costs say 2 euros. And the big one almost 5 euros. And both are executed the same. How can that be!

I just had a very unpleasant experience, I ordered a 0.5 liter Coca-Cola before drinking it and I noticed that there was a finger's width of air between the Cola and the marking, so before I check out it could be anything, e.g. The device was set incorrectly, when I was told that something was wrong with the drinks comb, a very unfriendly employee probably heard that and asked me in all seriousness "do you want 0.5"? um yes, I paid for that too, takes a cup out of the apparently new one ( Prepared drinks stand here and wait for the carbon dioxide to finish) Device and turn my 0.43 Coca-Cola into a 0.7 with fat eyes on the Cola. Thank you for this incomparably incompetent and hygienically very questionable experience. Should you report this to the central office or rather to the health department/public order office? PS: Oh yes, it seems that they dismantled the toilet shortly after the reopening. When asked, one employee only said, "There are enough in the station" Yes, it's just about 20-21 toilets distributed in the station for just 550,000 travelers on average, now you know where all the queues at McDonald's come from.

Total bullshit... we stood in line for over half an hour for two milkshakes only to then have to leave without leaving because otherwise we would have missed our train. Yes, it was busy, but people who ordered significantly more and clearly after us already had their things. Disproportionately poor organization...

I waited a GODDAMN half hour to three quarters of an hour for two milkshakes and I just didn't get them. It was full, but some order numbers were called that had already arrived. I'd like to rate the food, but I can't because I didn't get anything. Disappointment.

This branch has been rebuilt and reopened, one can only hope that it will now be kept clean

I waited 20 minutes for my food even though there was almost nothing going on. When I asked, they said my order was next, but after another 5 minutes I was still left empty-handed. I almost missed my ICE train and didn't get any food. 12€ thrown out the window.

Very unfriendly and unpleasant employee at the checkout! I will never go here again.

There aren't even toilets anymore! Or am I blind...? When you get out of the train or the city, I want to at least wash my hands beforehand. I can't eat a burger or fries if I can't even wash my fingers.

Even longer waiting time after the conversion. Nothing for quickly grabbing a burger while changing trains. They have adjusted downwards compared to Burger King.

Way too busy, employees overwhelmed and everything takes way too long... we almost missed our train. Then half of it was forgotten. Service 0 stars.

Hopefully it will change after the renovation, it was always really dirty, fruit flies and normal flies... I go in there every now and then, don't buy anything, to see if it has changed. But due to the lack of cleanliness/hygiene, I haven't ordered anything for a long time. I reported this to the health department several times.

With the planned opening on August 24, it probably won't happen. The entire store is a complete shell.

I just wanted to eat chicken nuggets after a long day and then this!

Really great … Ordered 20 McNuggets and got the wrong sauce. Unfortunately I only noticed it on the train. Thank you McDonald’s, you ruined my dinner!!!

Incredibly slow and packed the wrong thing. Then I'd rather go to Burger King

Comments are deleted here, so obviously something is wrong. Didn't have a good experience eating at McDonald's, unfortunately.

Hi I can't recommend this McDonald's. The staff was also unfriendly. Everything is very unhygienic. The food seems old and it also smells very strange

Unfriendly service. Food was cold and didn't really taste good. Complaints were not accepted. Never again

It smells of urine, the employees were incredibly unfriendly and the food was cold. Never this branch again, it's not worth it!

I would have given it 6* too. Cinema here is amazing. We will be back!!!

The worst McDonald's I've ever been to... From moldy lettuce to carcala roaches in the customer toilet... where is the health department... ??? I've eaten there twice in my life. I got food poisoning twice. A friend who was there with me even caught norovirus. I just recommend keeping your distance from the store.

I have been visiting these guys since Corona and man the ways in which they screw up every single part of the order is amazing! The mccrispy was so dry, it was half the original size. The drink had no fizz and the fries were soggy. The ketchup pack was alright, no problems there.I wasn't expecting a gourmet experience but damn son, which McDonald's manager is allowing this place to run like this? The lobby was so dirty.

I quickly ordered something and didn't check to see if anything was missing when I was sitting on the train and wanted to eat my food. I'm missing the fact that these stupid lollipops with a citizen didn't pack enough.

Everything looked very run down. The only good thing was that the ice cream machine worked

Disaster, I've never seen anything like it. Staff unable to wipe down tables let alone empty the garbage truck. A garbage truck was picked up and driven away after a long time. But then nothing....🤔 Customers fed a pigeon that ran through the restaurant and then flew around inside.

The workers don't give you any napkins or even a lid for your drinks unless you ask for them. This McDonald's does not allow you to cash in your points and only allowes the use of one coupon per order, most of the coupons don't work at all.

The burgers are basically too old - i.e. kept warm for too long before they are sold. This is very annoying. Apart from that the restaurant seems dirty. Not recommendable.

Although this branch has enough staff, orders take a long time to process. If you have ordered a cappuccino with the menu, you have to go to a separate counter. Overall, the service was not convincing.

The staff chats animatedly and ignores the customers. The order terminals have not been working for months or years. The cleaning staff doesn't pay attention to the customers. The very last shop

Everything at this branch is either disgusting, constant police operations, something broken (terminal) or incompetent employees. Not to mention that the food sits easily for 3 hours. Other branches are 100x quieter, cleaner and prepare the food immediately after ordering. It hasn't been a meeting place for a long time.

The nastiest McDonalds I know. Be sure to check orders. Almost every time something is forgotten. Mesh? I don't go here anymore.