McDonald’s in Hamburg

Horrible, diarrhea for 2 days. Points were not loaded into the app.

It was very tasty, I can recommend McDonald's. I can always recommend it. It's also suitable for children, but they don't answer the phone often. Actually, they didn't eat at all. It was great

I ordered online and haven't received any food yet! I waited 40 minutes on site and pointed out my order several times. It's a fast food restaurant in a train station, how can you not hand out food to customers within 10 minutes at the latest? After 40 minutes I had to get on the train, hungry and alone!!! There was never any money here again!!!

The whole team was very nice despite the stress and the manager (?) took extra time to let our child use the toilet

If you want to have the Worst Experience ever in a McDonald's, go here! My fish burger and the potatoes where barely warm, almost cold- criminal way to serve them like this. it was mess all around, on the floor, on the tables. the employees are a bunch of guys who have nothing in common with Mcdonald's, but more with selling fruits on the beach in Mallorca

Renovate for months and then reopen without toilets? Are you crazy?? So your guests should then go out with their greasy Big Mac fingers to find a train station toilet where they can wash their hands for a fee? And I had to pee too. In a "restaurant" where you eat at the table, you also assume that there are suitable rooms on site (it's not a stand-up McDonald's like at some train stations). I briefly considered whether I should alternatively leave my stick of yellow water at the counter. Or where your toilets used to be. But then I didn't feel like stress and the police. And your employees can't do anything about the lack of toilets. But probably for the cold food that was served to me at the first attempt. That didn't make the overall experience any better.

Stani McDonalds- Clean, fast, good staff

I was in this McDonald's and they refused to serve me because I have bad eyesight and don't speak German. If you are disabled or don't speak German, you shouldn't come to this McDonald's. I was even attacked by the seller. Then this man who was standing behind the cash register attacked me, grabbed my hands, said something in German and even chased after me. I had to flee this establishment because I feared for my health and the safety of my belongings. For some reason he wanted to take my phone away from me, a strange, very aggressive person.

Coke from a menu was forgotten, milkshake was ordered in a reusable cup and received 2x cardboard. Of course, 2 euros per cup were charged. However, since the piece of paper with the order overview was taken away when the complaint about the missing Coke was made, you could not complain about the 4 euros. You are constantly being begged to eat or watching poor people help themselves to the leftover food and drinks. No toilet (closed) food ok. McDonald's. Restaurant was clean. The staff unfriendly

Employees work without gloves 🧤🤢

Service was somewhat okay but at first there was rubbish everywhere in every corner over all the dirt, no toilet... and if you ask for a toilet or if you want to go to the toilet you are ignored or rudely sent somewhere else... It is part of human dignity to be able to do one's small and large business in a toilet. If a restaurant denies a passer-by access to the toilet, neither the operator nor his employees are liable to prosecution for failing to provide assistance

Completely messed up the order. If I hadn't had to catch the train, I would have complained. But it's not the first time. In the Happy Meal, the toys are forgotten, Coke is ordered, apple spritzer is given, etc. The only thing that works is the cucumbers on the cheeseburger.

Addendum: I now have diarrhea and nausea. There's definitely something wrong with you...It was quick and they were friendly. But I forgot fries completely without salt and the dip for my nuggets. And nuggets without dip??? Ahhhh

Had Big Tasty Menu! You think that when a restaurant is super crowded, the food is hot. Wrong thought! Fries were room temperature and soggy. The burger underneath. Complaint. By the time the fries were hot, the burger was still cold. Not recommended and I won't be coming back!!!

Were there on Saturday. Well, full as always. Eat lukewarm. And then the worst is. They don't have any toilets there anymore. I think it's an impudence. Can something like that be allowed ❓Don't go there again. 😡

Absolute catastrophe! Was today on February 2nd. 25 from 6:35 p.m. to around 7:10 p.m. there. Ordered to take away. Number 276. There was complete overwhelm at the issue, it felt like a big game of bingo. Wild numbers were called out one after the other, and many numbers were not understood because they were not pronounced correctly. There were no monitors with the status of the processing. Then at 7:10 p.m. I was handed a tray and 2 bags to pack myself. Really guys, this has nothing to do with professionalism. Then only one toilet for people with disabilities. Otherwise no toilet. Even if the crowd was big. There is still a lot of room for improvement here. If you don't have time and want to catch your train connection, I would advise against a visit ;-)

absolutely chaotic. Staff totally overwhelmed. After waiting for over 20 minutes (after ordering with table service) we received our order after complaining. unfortunately incomplete. After another complaint, there was a subsequent delivery. Unfortunately wrong again. If you're thirsty and expect 0.5l and then (after a total of more than 1/2 hour) you get 0.2l children's apple spritzer, it doesn't calm your mind (at least for me). It's good that the train was late, at least we didn't miss our train.

The burger here at McDonald's HBF was absolutely delicious. It was nice to be with you again. Thanks also to the relaxed MC Donalds team! ❤️ We will be with you again soon 🫶-Your Kielers

Waited half an hour for 2 cheeseburgers (which were also cold) and a cola. Absolute disaster. Here, no employee probably knows what the other is doing. Never again.

To all those looking, there are no toilets here. A typical Mc. Donalds, therefore 3 stars for the food. Definitely deductions because there are no own toilets.

Unfriendly female waiter who didn't want to respond to special requests (fries WITHOUT salt) - it just seemed to be out of acute lack of interest. Why? The sentence: “Let’s not do that” is inappropriate. The woman would be better off working somewhere else!

When I asked what was wrong with my order, there was no response. I left McDonald's without my order and I didn't get my money back. Thank you very much

Here incompetence is redefined... but like the DB people come and go...

It doesn't seem possible to tell vegetarian and meat dishes apart

Supper friendly stuff ,they brought a cake for free for my friend who has a birthday!)

Since the renovation, 1000 times worse. Every six months you think like that, yes you have to regret it again and again every time. When will I finally learn?

I just threw away 3/4 of the fries. Soggy and inedible.

Big, crowded, loud. But well, it's still a branch in a train station. The food was brought to the table very quickly and the woman was very nice. It was also clean, there were no fries lying around and the tables were cleaned often. Unfortunately there are no toilets!

Not for 2 years. Now it has become expensive, like everything else.

Nice to have long hair on the Big Mac...

Beautifully newly furnished. I had a lot of space, a chai latte and an apple bag, everything was delicious no matter how cool the music was, the old songs

I wanted an iced tea without ice cubes, but I still got some

We briefly bridged the waiting time with the kids and a burger and when our 4 year old had to go to the toilet, he wasn't allowed here! Impudence! That a child who has eaten here is not allowed to go to the toilet!!!

Completely incompetent. Stay at the train station for 30 minutes before continuing on the train. Ordered a burger, which unfortunately wasn't ready even after 20 minutes of waiting, and the request to get the money back was rejected. I complained to customer service and received a standard response after more than 4 (!) weeks: “…ordering under time pressure involves a risk…”. Sorry - for me fast food means 20 minutes should be enough for a simple order of a normal burger without any special requests. The extremely long processing time of the complaint management is not a positive thing...

Worst McDonald's visit I've ever had, absolutely incompetent staff and to get the right order you have to complain twice until you get the right one...

Cold food and that when it's busy. Security guard conducts private marriages and lets people sleep and beg in the restaurant. It's been better! Cleanliness leaves something to be desired. Very bad experience.

Unfriendly staff and sometimes rude

At this McDonalds, even confusion is confused.

Order placed on 12/31/24 at 2:55am 9 chicken burgers 2 cheeseburgers 2 double chocolate bags 1 fries 🍟 + 1 mayonnaise 1 water 3 Monopoly stickers We only received 6 chicken burgers 1 chili cheeseburger (incorrectly filled) 2 cheeseburgers 1 fries 2 chocolate bags 1 water 20 minutes to prepare with the shop empty, sorry, finally starting to work !!!!!!!! What was missing were 2 chicken burgers and 1 mayo and the Monopoly stickers Unfortunately my train arrived at 3:20 a.m. otherwise I would have discussed forever!!!! Inquiries are also undesirable here, just as with complaints about non-receipt, here you will be punished with ignorance NEVER THIS STORE AGAIN MONEY IS GONE 😡

Today I and my friend came to McDonald's, Maximum restaurant was closed due to it being late at night, and I ordered a cheese burger and within 5 minutes we got our order and I did not know if there was meat in it, and when I started eating, my friend told me that there was meat in it and this week I will not eat meat because in our religion eating meat is banned this week, so I told the McDonald's team about our problem, when the manager came to know, he gave us a new burger without meat in 3 minutes, thank you, McDonald's has such a good team for your guests. Thank you once again.

21min. Waited for two cold chicken burgers and cold fries. After complaining at the counter, I only received standard excuses (stress, busy, several customers). Sorry, I don't care, I want fresh food, but it wasn't even offered. After complaining to customer service, only received an automated email (the restaurant manager was informed, everything is getting better). You really deserve this 1* rating.

How can employees be so incompetent and have no idea about their job and end up blaming CUSTOMERS?!?!? I don't know if mentally handicapped people are hired here or what the problem is, but telling the customer in a disrespectful tone to their face that no table number was given and then slapping the food on the table that has multiple stickers with the number given on it, which is also clearly visible on the table, is really absurd and should be terminated!!

It was a complete disaster. This has nothing to do with fast food anymore. We waited for 20 minutes, then unfortunately we had to get to our train, which meant over 25 euros for 0 services. Employees stand around and just joke. The place looks like shit. We would like our money back for services not provided. It's a complete impudence. The ad repeatedly said that our order was ready and ready for pickup. But that wasn't the case. So it's simply unbearable in terms of impudence to collect money for a service that you never provided! We're pissed!

I was passing through and had ordered 20 ChickenMcNuggets and had the order number 229. A friend of mine ordered exactly the same thing and had the number 232. At the same ordering terminal, a friend ordered a mcWrap after me, even with my card. Then we came for a while wasn't there (which is also understandable) then after about 8 minutes it was my friend's turn who had also ordered 20 ChickenMcNuggets, then even the one who had ordered the wrap. Then I asked what was going on, I wasn't listened to and was put behind a makeshift "barrier". Then I had to leave to get my connection. Very miserable impression from Hamburg.

Absolutely lost, it wasn't stressful or anything, but fries for 3.80 were still forgotten, then normal nuggets were swapped for spicy ones, sauces were left out and napkins too. You trust the employees to do the job easily, but it was honestly bottomless

I waited 30 minutes for 2 burgers. Service was very bad and everything was cold

Worst McDonald's I've ever been to. The table was completely dirty and despite asking twice, it wasn't even roughly wiped down, we were simply ignored. There were splatters all over the wall/pillar next to us, which I don't think was done in one day. The strawberry milkshake had dirt residue from the machine inside and was partly brown because it had not been cleaned. The burger was very dry because there was only a small dollop of sauce in the middle. The fries were barely salted. The Cola tasted very watery, for all three of us. And according to a friend who briefly looked into the kitchen, there is probably food all over the floor (the least of the evils in my opinion) Not recommended at all, really a big disappointment. I would even send the health department here.

Can't give any stars, the cola is stale, the food is cold and the packaging isn't what I ordered and the staff is also extremely rude

Waited 40 minutes for food that was supposed to be brought to the table...it was allowed to be picked up at the checkout so far. Then the dude isn't able to speak German... throws the order around, gives out a bottle of mine and says it's our bad luck. Just cheeky. Funerals have also fallen

Honestly deserves 0 stars! How can it take people over an hour to make a chili cheese? Wait until you lose your appetite. Paid for an order that was lost. Incorrect orders were given and drinks were forgotten. +Unfriendly staff. How to jump from order 170 to 230 and back to 190 and then back to 260. No problem if it takes longer if there's a lot going on, but first learn the correct order of numbers and work everything gradually. Simply outrageous. Coordination gone, friendliness thrown overboard. Chaotic bunch through and through.

Apparently there is a system error here. Multiple customers have the same order number at the same time. Huge chaos

Employees don't know how to make cappuccino.

The service staff is rude to the customers!!!!

I waited over 20 minutes for my small fries🤬

More than 40 minutes waiting for only one burger in an empty McDonald's... 😮‍💨 When I was asked what the problem, I got the answer "No problem, bye-bye" ... The best one if you don't have a choice and have a lot of free time .

Unfriendly employee ruins service! McDonald's (Monopoly) promotion was not carried out on hot drinks. If you ask, you can only get a chance to win per grande of hot drink, if you are willing. Afterwards I was told what I wanted... Outrageous!!!

A juice shop through and through. It's open 24 hours a day everywhere. No, on December 12th, 2024 it closed at 3 a.m. for two hours for cleaning. OK, you can do that, but don't write around the clock if it's closed for two hours!

There have been better ones, the food is just typical McDonald's but the floor is sticky and the upstairs area is closed

After waiting for over 20 minutes, I had to leave without eating because my train had arrived

I had to wait over 15 minutes for my three simple chicken burgers and then had to go to the train without my order because the employees worked so incredibly slowly and were unmotivated.. never again and threw €5.50 out the window for nothing!!! Absolute impudence!!!

Over half an hour waiting time. I'll never go there again.

Unfortunately, oat milk is almost permanently unavailable on the breakfast menu. During the Monopoly promotion you almost never get the stickers on the drinks

After the renovation, there isn't even a toilet anymore. Should I eat the burgers with dirty, unwashed hands? Absolutely disgusting. Better go to HOB or Five Guys on Jungfernstieg.

Something from the order was forgotten.

Seriously? Was that your new employee Donald T.'s idea of ​​how to earn even more in the most inhumane way possible? So you spent a lot of money on the renovation so that you finally no longer have to offer sanitary facilities? Please don't get me wrong. Of course, only guests should be granted access. Nobody wants to finance a public toilet at the main train station. You could also ensure this in a simple way with an electronic revolving door that only opens when you scan a receipt if you were actually a guest at your place. But none at all? Shame on you! This is unhygienic, unappetizing, inhumane and completely inappropriate for a restaurant. I'm sure a bunch of highly paid lawyers made sure this was within the law. Unfortunately, it doesn't make the situation any better. Probably no one else is interested in that except me. But I won't be coming anymore, even though I always enjoyed eating with you.

Very slowly. I have this idea that everyone here doesn't know how to work in McDonald's.

The waiters and cashiers behave disgustingly.

The service is OK, but by no means good. Although all the employees are very friendly, the process was extremely chaotic on Friday at 6:30 p.m. There was a lack of organization during the waiting period. Eat: I was looking forward to my McRibs, but the order was disappointing. Instead of the 2 x 2 McRibs we ordered, there was initially only one. Although it can happen that one item is forgotten, forgetting three items is hardly understandable. Only after I asked did I receive the missing three McRibs. When I then asked for a large carrier bag, I received two small paper bags instead. That was inconvenient, but just manageable. When we got home, however, it turned out that the McRibs themselves were disappointing: hardly any onions, almost no pickles, and there was only a drop of sauce. Without sauce it just tasted dry and boring - a McRib without sauce is like a burger without ketchup or mayonnaise. The fries, however, were delicious. Atmosphere: The atmosphere is pleasant overall, but at peak times it noticeably suffers from overworked staff and a lack of organization. Conclusion: I'm disappointed as I rarely go to McDonald's and would have expected more from a visit. If sauces are missing in a branch, the affected products should not be sold at all - or at least with a notice of this. See pictures of what it looks like or should look like. Overall, not a convincing experience.

Whenever I take the train into the city center, I stop there and order something to eat, drink or ice cream to take away. I don't want to sit there because it's not clean, extremely crowded and loud. There are a lot of employees busy and stressed (maybe we should expand here, as it's apparently very popular?) The terminals haven't been working for months, the lines go all the way to the front door, you wait endlessly for a burger. At least many of the service staff are friendly. The store manager seems customer-oriented and helpful. Just as bad an organization as before. Nothing has changed. A tragedy. I think McDonald's should create a new concept here and think bigger, as many people turn around in front of the store and are annoyed because of the queue. A new concept is needed here with automated processes, expansion of space and an increase in employees.

No more toilets!Apparently, after the renovation, it was decided not to provide any more toilets for customers...if you have to, you have to go through the hassle of going to the station toilets, which are not only quite unclean but also cost money

It used to be a good McDonalds but since it reopened it has been pure incompetence. Almost every order is put together incorrectly and served incorrectly. The employees have absolutely no idea what they are doing. The unfinished orders sometimes pile up at the serving area for over 10 minutes and the food simply gets cold. But the best special can be observed to the left of the delivery area. This is the only McDonald's in the world where I've ever seen that the drinks are pre-tapped. These then stand on a large stainless steel shelf for eternity. When someone finally orders it, the drink is no longer carbonated and it is warm. Strong performance... does McDonalds no longer have a quality check that stops such branches? I can only recommend that everyone take a look at the chaos and then go to another branch. I just don't understand why the shop worked great before the renovation and is now a pile of service rubble. Oh yes, I didn't get my order, nor did two other customers who spent their time at the serving counter. But you will be treated unfriendly by the staff. Keep it up

Within 20 minutes (on Saturday evening) the branch was unable to prepare 8 cheeseburgers and 8 small portions of French fries. In addition, there are no longer any customer toilets (as of November 24th, 2024), you have to look for a toilet somewhere in the main station, even as a McD customer... I can only advise against ordering there. Many other customers were also upset, also because of the lack of a customer toilet...

Half an hour wait for two McMuffins. Despite repeated requests, they took forever and thanks to McDonald's I missed my ICE train. To believe that a fast food chain can deliver two small burgers within 30 minutes is probably more than optimistic.

No toilet Man in the restaurant begging everyone for food and change Absolutely no interest from the employees to work, one of the workers in the outlet left his post to chat with a customer, after 10 minutes he was ordered back to work by a colleague

Nice employees. Of course it's pretty full and we get out quickly. Unfortunately, we discovered on the train that the order was not complete.

If you don't have a toilet in there you have to use the public toilets

I can only agree with all the reviews. I ordered 2 burgers and one fries. Only a burger and fries arrived. Both were extremely cold and the fries tasted like cardboard and were hard. I find it totally outrageous if I leave €14 behind. Furthermore, it is not possible at all not to offer public toilets. Furthermore, picking up the order is also completely ill-thought out. Who came up with the idea of ​​installing a television to display the orders to be picked up when it is not actively used at all and instead the employees yell at you about who has the number 264?

I recommend closing it completely instead of always only driving at half power. every time half the shop is closed and the other half is overcrowded, no space no food do not feel like McDonald's no thanks frustrating to no end

Unfriendly employees, no customer service, never again

No customers, toilets, some of the employees can't even speak German

Food doesn't taste good, unfriendly staff, no toilet

Since the renovation, this McDonald's certainly looks more inviting. The food is, as always, quite good, the McRib had a lot of sauce. But in terms of price, McDonald's will soon no longer be an option

Restaurant without own Toilet, should be forbidden..

I ordered a cheeseburger and this 8-legged friend of mine came with the burger.

Very rude doesn't look appetizing would not come here again and the staff look very unhygienic

⭐️ “We no longer have a toilet after the renovation!” 😳 Of course that was a lie from the employee because there is 100% an employee toilet. Please don't support such nonsense and go to another McDonald's. Mac Rib: Sauce spread throughout the packaging, tasteless and no wet wipe. But at least it was quick. 🤣

Toilet locked... upon request... there was no customer toilet... I will report it to the health department... and everything was prepared without gloves...unfriendly

YOU CAN NO LONGER PAY CASH!!! 🤣🤣🤣🤣 WHAT'S wrong with you, Lord God?!

Worst MCS ever don't order or you'll miss your bus

At 11 p.m. the store was quite busy. However, I don't understand why you have to wait a whopping 30 minutes for 4 cheeseburgers and then they were still cold! That's it for me at McDonald's!

New clothes, same shit. Two out of three times you always get the wrong order. Please to the employees. Please change your job if I don't feel like it. Permanently unfriendly, permanently overwhelmed

The restaurant has been recently remodeled but instead of improving the long queue and waiting time, the service quality is worst. The new counter to order and pick food now is smaller, which doesn't make sense for the high volume of orders. The screen showing the orders ready to pick is simply too small to read, customers have to get crowded in front of the smaller counter to wait. The new furniture is nicer, however the lights are rather dimmer, which doesn't give a pleasant atmosphere and invite to leave the restaurant because is feels darker inside. Overall, the renovation is appreciated but on the wrong direction of offering a nice customer experience and service.

Impossible there are no toilets.

Unfortunately, my visit to McDonald's in the main train station did not meet my expectations. At peak times, the team seems to quickly lose track of things. The branch was overcrowded and the ordering system seemed chaotic. Customers had to wait a long time and the overview seemed to be completely lost. After waiting for an hour and asking several times, I finally received my food, but by then there was a lot of trouble. If things don't change, I'll consider eating here next time.

A very important problem in this Mac. There is no toilet or acess of wash hand.

Unfortunately a very disappointing experience. My order (No. 267) appears to have been forgotten, even though newer numbers have already been called. When asked, they claimed the screen was broken, although I had a feeling this wasn't true. The food was cold, the drinks were unrefrigerated, and I had to get the lids myself. Unfriendly staff, especially towards workers. It's fast food yes, but it can't be anything that. Unfortunately no 0 star, otherwise please give it.

Hello, firstly long wait for order, not even apologized and cashier was a bit rude.

Quick order payment. Food was brought to the table. I would particularly like to praise the friendly young man (10/28/24 1:45 p.m., with the reddish hair, who brings the food to the table. Always a smile on his face, very polite, despite the crowded hut and running around. Many people can relate to that Let the service staff take an example!@

Slow service. Cold fries. Barely any condiments on my burger. Then one drink was not forgotten with our order. Same seemed to happen to other people. @McDonald’s HQ: time for some quality checks here!

Absolute catastrophe! Since the renovation, service has been even slower than before. People with later order numbers were constantly being served. There was really enough time and two burgers and a Diet Coke are now not difficult to prepare. Had to give away my pickup ticket because otherwise I would have missed my train. 10€ lost for NOTHING. Thanks for that! Mess!