McDonald's in Hamburg

Sunday 5:30 p.m.… The store is absolutely overcrowded, and the staff is overwhelmed. Burgers sometimes sit there for ages, even if they're ready. The monitor that shows which orders are ready doesn't work. This means you have to stay close to the counter.

So far, my favorite McDonald's in Hamburg. So far, I've always been lucky with the staff; they usually have a smile on their faces when they bring the food to the table. I have no complaints about the food either; the nuggets are nice and crispy, and the egg in the breakfast muffin is just right; at other restaurants, it's runnier/greasier.

Today we went to the drive-thru. We placed our order and got the wrong thing again. It's happened to us three times already. Today we wanted the Big Mac chicken and cheeseburger. We got the Big Mac chicken and chicken burger 😮‍💨🙈🙈🙈🙈 This is sooo stupid. You're hungry and want what you want, and yet again you don't get the right thing. Last time, we got one item too few... 🙈🙈🙈😮‍💨but we paid the full price. And once again, the exact same thing happened. They gave us one item too few. But we paid for everything. I'm really getting a bit annoyed at this point. I work in retail. I can't give you an item or pack the wrong thing. Sorry 🤦‍♀️. But maybe just give the staff some tips so this doesn't happen again. I/we've always accepted it, but today I've had enough. Sorry 🤦‍♀️

We waited 1.5 hours for our order. No one answered the phone...

Ordered two Big Macs at the McDrive, one with chicken (it's heavily advertised). When I got home, both had beef (one of them in the Chicken Big Mac wrapper) and were thrown together completely randomly. Mistakes happen, but I definitely won't be eating at this place again.

Disappointing – unfriendly and overwhelmed Over 30 minutes of waiting time for a meal, a coffee, and two cheesecakes – in a fast-food restaurant! When the food finally arrived, the dessert was missing whipped cream, and the iced coffee was served in a to-go cup, even though we were eating in. The service was annoyed and rude, with no "please" or "thank you." And communicating in German seems to be the exception rather than the rule here. Overall, a very unpleasant experience – definitely not a place I'd like to return to.

Cancel the one with the blue vest at the McDrive counter and give yourself 5 again. Age that hinders unnecessarily and to everyone that's what all my friends say, there will be many more bad reviews and a complaint to the mc Donalds headquarters

We went to the drive-thru, but unfortunately, our order was mixed up, so we had to go back. They kindly gave us three more Cokes. Standard McDonald's food.

Today, we waited over 30 minutes for our food. The place was very busy, which can happen. However, the food was cold and the fries were soggy. The Caramel Frappe is made with 50% giant ice cubes. They used to crush them, but they don't anymore. For €5, that's an absolute joke! The screens on the ordering kiosks are very poorly responsive to fingerprints, making the ordering process frustrating. This applies to all McDonald's branches, though. With the revenue you generate, it should be possible to install properly functioning kiosks!

Not recommended. It takes over half an hour for the food to arrive. The staff is unkempt, and the restaurant is very dirty.

HORROR!!!1! Half of the order not included. You made a pregnant woman cry. It doesn't work at all! Point.

My friend wanted to order but can't read and was laughed at extremely badly by the employees, especially one woman. He was then directed to the store by a very arrogant white person who said if you can't read you shouldn't eat here. Unbelievable!

Hello, we have a few things to note. 1. We had to wait thirty to fifty minutes for our food to arrive. 2. The employee was very unfriendly. 3. The fries were greasy and not well salted. 4. We ordered a cheeseburger without onions and then received a cheeseburger with onions. 5. Things were missing from our order. 6. The toilets were very dirty. Also, the toilets stank. 7. There was only one good thing, the food was warm, but that was the least we expected given the waiting time. We hope our review has helped you.

A bit too many people, very long wait and we only ordered coffee

Service completely disastrous. Toilets dirty, never towels there. Tables dirty. Floor dirty. Sometimes the waiting time is brutally long. Children's play area desperately needs a makeover. All in one 1 star. Unfortunately the only one in Langenhorn.

Everything used to be ok, but for the last 2-3 years the service has been very poor. Staff unfriendly. Whenever I'm there, everything takes far too long, even if the store is empty. Today I had to wait 20 minutes for my order and they didn't even pack it up "to take away". I have the impression that delivery orders are preferred. Burgers mostly ok, fries sometimes cold. I will never go there again.

That's why I go to McDonald's less and less, unfortunately McDonald's is the only store that's open late. As always, the food is cold to lukewarm and for the price, then again someone forgets something from my order and doesn't even apologize. The MA who brought the food to the table was nice.

They never want to serve me at the checkout, I don't speak German, and the staff always turn away

I asked for a cheeseburger in a normal and nice way. Then the employee insulted me. She looked stupid and then: "Turn around and the machines are there. Order your cheeseburger there." in a very, very nasty tone. That's honestly a cheeky thing! I'm a paying customer, but I'm treated like this. cheeky. really just cheeky.

Very very unfriendly service. The store seems to have several problems since I wasn't the only customer who was yelled at. The slightly stronger lady with shorter hair and glasses should go into the kitchen to minimize customer contact.

Everything clean, hot and delicious.

It's a horror! In the morning there is practically nothing on the menu. And they refused to open the children's slide and the child just went here to find them. The service is weak.

always the same but you know and know that. There are significantly better burgers for similar money

After about a year, I let my kids beat me up and went back to the worst store I know (McDrive). And what can I say?! Exactly the same problems! The Big Mac was missing! Established at home! Annoying again. It can't be that something is missing every time?! At least we now understand the employee when ordering! That was much more cruel! That was the last time! The fries are also sticky! Only full flowers in our country! A year ago: Worst branch we know! Drive In starts off unfriendly with German that is difficult to understand. And then something is always missing! Totally annoying! We won't go there anymore!

Service under all S**. You wait forever because delivery orders are given priority. And then you also have to order at these super slow terminals. And the first of them completely hung up while I was ordering.

Waiting over 20 minutes for food no longer has anything to do with fast food.

Mcdrive takes forever if there are 3 cars in front of you you have to wait at least 20 minutes. Absolute impudence!! It's called Fast Food Restaurant and not Slow Food Restaurant!!!!!

Waiting for an order takes a long time. 30min minimum.

When you order takeaway food, it's best to try it straight away. My fries were undercooked and totally soft. Salt completely absent. You had to look for the sauce on the cheeseburgers with a magnifying glass, but at least they were pretty expensive...

It's just disgusting that only Australian skilled workers work there, and it's a disgrace that they speak their national language instead of German! Never again !

Due to my bad experience in this branch, this time I checked my order before leaving. As ALWAYS, something was missing. This time a whole 20 nuggets. sad shop. .....Addendum 1 year later. This time too, something was missing from my order. This is simply unbelievable...

This restaurant simply doesn't deserve the "almost" rating. We waited almost 25 minutes for our food. Many proper restaurants are quicker.

I had the N.Y Cheesecake and Iced Shake Choc, both very tasty! The staff who brought me the food were very nice and the atmosphere was very nice and clean, not like other McDonald's (with small flowers on the tables) I'll be back!!

All good and available. Sometimes the food could be hotter. Nice employees.

Rather mediocre with often difficult parking situations.

I've never gotten what I actually ordered here. Never. They seem to be rolling the dice to see who gets what in the drive-in.

I always enjoy going to MC Donald. But the last few times it's been really bad. Cold and totally dry. For that kind of money I expect something reasonable

Good McDonald's, although the ice cream machine is always broken

The floor is slippery because of all the frying grease. Orders are regularly issued incorrectly. In the evening, orders under false pretenses are no longer processed because the kitchen has already been cleaned earlier. Employees shout AfD campaign slogans. Disgusting!

Full 5 stars deserved, ordered everything fresh on a Thursday at 12 p.m. Fries were so hot, like they came out of the hairdresser in 1 second. Cheeseburgers were seasoned correctly and everything was great. Service very, very friendly I haven't seen a pinnacle like this for a long time!

You should always check your order (to take away). As many others have already written, things tend to be forgotten or overlooked.

Cold fries and otherwise the building was very, very cold

My orders have always been complete and of the quality you would expect from McDonald's. I can't complain.

Once again half the order was forgotten during the drive in. That sucks. I also don't feel like having to rummage through the bag with 5 cars behind me. Can't be that hard...

What is positive is that it is always clean and the food is usually fresh and hot. The burgers are consistently what you would expect from McDonald’s. However, the quality of the fries varies greatly. From super tasty and crispy to soggy and greasy, everything is there. The ordering system with four touch monitors is unreasonable for the customer. The response time of the devices is subpar and the usability is catastrophic. In addition, the staff who used to take the order at the counter are now standing behind the counter, bored, while the customer is annoyed at the touch monitor 5m away. Families with children especially must hate these devices. And yes, there is also the McDonald’s app. But it is a data octopus and therefore unacceptable. Too bad McDonald's. This was at least 1 star better 10 years ago.

Haven't been there, just walked past. That's why I can't give a review

To completely replace staff, one star is too much. Rude, slow and not even German speaking.

Good afternoon, whenever I come there are very few people, but at the same time I wait for a very long time to order, that's the minus of this place(

The drive-thru in Hamburg always runs quickly, I think that's great! The staff is friendly and the burgers taste as always. Just a solid McDonald's. I never waited long. Especially when there is a lot of traffic, everything works quickly and smoothly.

I'll never buy anything again because my citizen had nice long hair as an extra side dish 🤮🤢 French fries were also pretty bad

As always our favorite branch. Although it is quite crowded on some evenings, this is still common. Some employees are very nice and customer-friendly, which I really appreciate about this McDonald's! The food is great and the sanitary facilities are clean.

One of the best mc Donald’s in Hamburg

THEY ALWAYS FIT UP OUR ORDER!!!

Even though it was empty and we were the only ones serving, we waited more than 20 minutes for a happy meal. And unfortunately there is nothing for younger children (2.5 years old) to keep themselves busy or play.

I went to this store today on my lunch break to get a McWrap. As I was waiting for my food to go, I saw a scene that simply left me speechless: the lady at the french fries station was snacking on fries while she was putting fries in the packaging. And of course from the portions that were intended for the customers and with ungloved fingers. An absolute no go and just disgusting!

Basically something is wrong with the order when I'm there. Today the gift was missing from the Happy Meal, the salad dressing was wrong, one apple turnover instead of three. That's far too many errors in one order. Since I was in McDrive I only noticed things when I got home and I have two very sad girls on Saturday evening. And that's how it's been going on in this branch for years. Additionally, employees who no longer speak a word of German.

Good morning McDonalds team, we really liked your McDonalds restaurant and we really liked your concept because you designed your store very well and it was very clear. The staff and the food were also very good and prepared quickly. We'll be back. 🇺🇸💜💙💚🧡🧡♥️💛💖💗😘💕❤️🗽🇺🇲🌏🌎🌍💘😇🫡🤑😍😄🤩🥰😃

Guaranteed vomiting next day. Disgusting 🤮

Unfortunately, we support Trump and politics has no place here

The ordering system at the column and I will not be happy. The menu navigation is confusing. Last visit, MY order was put in someone else's take out order. It took a while until this was sorted out and I got my food (lukewarm). My people had finished eating by then...

Several times we went to Poppy Drive after 9pm and they didn't give us our order correctly. Yesterday I ordered a Hepi Mil for my child, but in the box there were two small potatoes and three Nagenz. This is very unpleasant. It's better not to go to this place in the evening because everyone sleeps there

Our McDonald's in LA. 🍟🍔🌯🍦 We love it! Either on site or in the drive in and then eat @Home! 😎

Design and cleanness: 5 stars But waiting time was too long plus I cannot call this attitude "service" - no "hi, good morning", no sorry, no "guten appetite", no smile. She started to prepare our order only after I came to her again with the receipt and asked . Like hey guys, it's FAST FOOD. Never again.

McDonald's, but the staff seemed to be understaffed. I had to pay for my food in cash and stood at the checkout for a long time. My friends had their food long before mine was even prepared, because it's only prepared when it's paid for.

The food took a bit long, but otherwise good

Not particularly fast. 10 minutes waiting time

Actually quite OK, but the cheeseburgers were poorly served to me to take away. Ketchup was totally lost and too much, cheese was put on it and the meat petty was somehow packed on top. It was absolutely no fun eating/consuming this.

Waiting 10 minutes for one coffee is too much!

The order boards are extremely slow and lag. After ordering, it took a while until we received our food.

Very unfriendly staff behind the counter. No answer to questions about ordering or assistance

Even though it wasn't full (Sunday 10pm), a burger was forgotten when ordering at McDrive and the large fries were only half full. If you want to and can still pay the abnormal prices, that's my problem, but then I can also expect that you at least get everything you paid for. The employees at McDrive were also unfriendly and the waiting time was long, even though I was the only car. Other McDonalds are even better.

Top service. Everything fresh. Thank you

Been there again for a long time

I visit this McDonald's often and there have been several instances where something has been wrong or forgotten. Be sure to check your order carefully. However, the employees are very nice.

Food as always good. Service could be a little better...

Unfortunately, fast food doesn't fit here at all. Once again I waited more than 10, more like 15 minutes. Things sometimes go faster in the restaurant.

Worst McDonald's ever. After 30 minutes of waiting (!) we noticed: the order wasn't in the kitchen at all. Another 10 minutes later I got something, unfortunately wrong. So I listened to the annoying beeping of the deep fryer for 40 minutes. No one wanted to take care of it, no one gave the delivery driver their second order (the first one must have already gotten completely cold in the store) and overall, no one was in the mood for customers.

The error in one of our orders was corrected without any problems. The orders came quickly. Everything was hot. Thanks. Unfortunately, the cleanliness left a lot to be desired, as the tray carts and trash cans were completely overflowing.

Ate there twice 3 days food poisoning. Easy sick leave if you need it

The order machines are not working properly. Really annoying

If you work at MC Dinalds, you've been screwed in life Nevertheless for the customers: very dihcking and not that tasty />_<\

The order machines have a response time of 30 working days

Use the Mc regularly. Drive. I enjoy eating here.

Really great McDonald's, I've been going there for years. I can only recommend it. And McDonald's offers offers offer enliven the reputation Lg

BIC Mac was really gross Fries not fresh, pretty sticky I don't need it anymore.

Great self-service terminals...The user guidance is really the last thing... And only one checkout with a huge queue...Otherwise the store is clean and modern.

Absolutely worse loading. Nobody can really speak German. We waited almost 20 minutes for food and the shop was empty

The ordering machines are stuck, which is annoying. This means that ordering takes a very long time.

Order online and pick up promptly. Works great

Relatively dirty restaurant, Cola tasted like water (apparently all the syrup). The worst thing, however, were the benches. They stuck like a wet piece of candy. Take 2 pieces of candy

No service, ordering only at the ordering points. They are so slow that the hunger is gone again. What do older people do when they are not fit for such order points?

Just a short stop for a quick round of dinner - delivery at the table 20 Nice girl who delivered the food

Staff was unfriendly when I wanted to order at the checkout. No one is allowed to operate the cash register... I should order at the terminal. 06/27/24 8:45 p.m

I can't judge food; just wanted an espresso. Before I was “allowed” to pay for it, I waited 20 minutes, even though the store was empty. The employees preferred chatting with each other rather than taking care of the guests. After I still didn't get my espresso after another half hour, I left the store (without espresso) and won't enter the store again. Friends I told about this confirmed my impression of unfriendly and listless staff.

A visit to the Langenhorner Goldene Möwe is always recommended. Opposite are two arenas and various Poke stops.

Normally I prefer to go to my fellow campaigner but this visit was great! Everything was clean and in good condition, short waiting time, delicious food. The outdoor play tower is also great.

Actually very good but in the MC drive something is often forgotten or overlooked when ordering the version The ordering system in the restaurant is substandard

Not a single order is processed correctly here. It doesn't matter whether you go to the restaurant yourself or order, the waiter always manages to deliver the wrong product or something is missing. If you tell the staff this, they blame it on the customer or just don't respond. Can someone from headquarters take a look at this place?

Fast and fresh!! Rest Mc Order machines extremely slow!! Makes you despair!!

Very unfriendly and wanted to hit me. Never eat again, very mediocre