McDonald's in Hamburg

The food was OK, but when we wanted to pick up our food because it said it was ready, our order wasn't ready and we had to wait forever and we were one sauce short. We then had to gobble up the food because we were in a hurry.

Rude and aggressive employee. We were thrown out with children even though we still ate.

Just bad, it takes way too long to get an order ready.

An absolute disaster! I ordered a large meal today and had to wait over an hour - my food just didn't come! Even though my order number was on the screen the whole time and I asked several times, I only got the answer: "It's not ready yet." After an eternity I went back to the counter and suddenly it said: "This number doesn't exist." Incredibly poor service, unfriendly staff and zero respect for customers' time. I have rarely experienced such disgusting and disrespectful treatment. Never again!

A constant feeling of unsanitary conditions. No McDonald's atmosphere

This is by far the worst McDonald's I've ever been to. I had to wait 30 minutes for my fries, squeezed into a huge crowd of people also waiting for their orders. Since the screen didn't work, the employees had to say the numbers, but it was almost impossible to understand in the huge crowd of people + the employees didn't speak good German. The employees were also very, very unfriendly and simply pushed us away and pushed us together. Simply horror. I will never go there again.

Waiting time is the biggest shit they talk about my order being prepared that's the biggest joke I waited 30 minutes and heard the same number 3 times but didn't mean what kind of service is that and in the end the bread was dry too.

Despite the crowd the food is often lukewarm, pushy atmosphere, not very clean, very relaxed workers..

I'm not coming here anymore! Once again, several items are missing from the order (to take away). Even the drink was wrong! A little salt for your fries wasn't possible either because salt would run out.

Just waited 1 hour just for ice cream which was crazy😔😐

The positive thing about our visit was the lady at the checkout. Super nice, friendly and in a very good mood. We ordered 2x the Happy Meal & 1 apple turnover. In the end, the apple turnover was missing, as was the sauce for the fries and the apple slices. The other meal was missing the fruit squeezer. When asked, there was a cherry turnover instead of the apple turnover. All in all, unfortunately disappointing and rather minus 5*.

I waited 1 hour for my menu and it didn't come and when I asked nicely when she was very rude to me!!! Disgrace!!!

got a different flurry flavour which i dont like, meat in the burger was surprisingly dry and bland, considering how busy this place is and with how many orders there were at the moment. if you dont have a mcflurry topping you should at least deactivate it so people dont order it?

incompetent staff + fraud in the bonus program

They're offering sockets for charging cell phones that don't work... absolute disgrace. Then just leave it alone.

Such McDonalds branches are based on the quantity of orders and not on the quality, so they didn't put sauce in my order, they added ice cream to my cola even though I had canceled the ice cream in my order, and I didn't like that. If you have the opportunity, choose a separate place outside the center where there are a lot of people.

Horrible McDonald's never had anywhere to sit waited a very long time for my order about 30 minutes just waited for a small cola everyone was yelling...

Food was barely warm. Staff was weird. Not clean. Crowded. I'd say this is one of the worst McDonald's I've ever been.

Boorish staff. We made coffee for half an hour. As a result, the poppy workers complained about me to the manager (apparently I annoyed them by standing there and asking for an order) who, five minutes later, made and issued the order himself. As an apology, my friend and I received Lipton tea *heart*

The food was very tasty and very warm. I would recommend this restaurant, the staff were polite. The food was misunderstood at the beginning but I corrected it and she also apologized.

Who hired strange security employees in this store? We weren't allowed to go to our friends and were kicked out.

Extremely unfriendly employees. He simply clicks away all the orders immediately so that they are shown for pickup even though they are not ready yet... We wait and wait, but nothing happens? McPlant nuggets are already hard (they've probably been there since yesterday)... Go to McDonalds on Hehsel :D

Going in to eat with family and having to pay to go to the toilet, no thank you

Highly recommended! Quiet and nice ambience. Friendly and courteous staff. It is very clean, both the dining area and the toilets.

One Indian screams with the other

Employees cannot speak or laugh. But a robot in the Chinese restaurant speaks more than here. 🤣The food wasn't warm. Table dirty. I'm as unhappy after eating as I was before.

Today I went to McDonald's and overall had a mixed experience. The food was hot and fresh, which is definitely a positive thing. It tasted good and was exactly what I expected. However, the table I sat at wasn't clean. That spoiled the overall impression a little, as I think cleanliness is very important in a restaurant. However, the staff was friendly and helpful, which made my visit more enjoyable. If the cleanliness in the guest room had been paid a little more attention to, it would have been a good experience all around.

It's a McDonald's in a shopping centre similar to most McDonald's but with a unique German menu.

security was very rude without any reason. me and my friends entered and wanted to approach our other friends who already made an order, but “security” started pushing us to the exit and yelling. then we were standing near elevator (not even in the cafe) and they again started sending us out(????) also the food was tasteless.

Preferably 0 stars. I waited a quarter of an hour for a simple milkshake. If I hadn't asked, I would definitely have waited just as long again. Get this under control!

Staff rude, we ordered things to the table but it didn't come. After waiting and asking for over 10 minutes, they said: “Table service? You can forget about it.” Apple turnovers take 10 minutes. We're still waiting...

Was here yesterday and the McFlurry was just too delicious! The fries had just the right amount of salt and the burger was great too! If McDonald's, then here. Always a good choice for fast food. The service is always friendly and professional.

We ordered the menu at 3:30 p.m. and it was missing, so we waited for more than an hour. This was the situation for others, and one couple told a male employee who was rude to refund him and to leave the store. I told the foreigner as if I were ordering him to speak German because this is Germany, and he didn't even try to solve the situation. An hour after ordering, when the German family sitting in front of us helped us, he finally offered to make the menu again and said he couldn't get a refund. Is it really right to skip the menu because I chose table service but couldn't find us in the store? Also we have just one peice of onion rings which is others. And without mayo. The re-generated order number was also different from the previous number, and there were a series of acts that ignored us, such as pointing fingers, ordering, and crumpling receipts. To prevent anyone from experiencing this situation again, the employees deserve to be punished for this behavior.

Please don't go. It's a shitty experience. An hour after ordering, it still didn't come out, so I went to ask, but they ignored me because I didn't speak English and told me to write in German, saying I was in Germany, and even though the poor German person in front of me helped me by interpreting, the unfriendly attitude was still the same. The lady who looks like the manager is the worst employee. The male employee serving the menu even got into an argument with another customer on crutches. If you can't wait for your food, you should leave. It's a bad thing

Hello, this mac donalds is very bad when it comes to the service and the food, the food is mostly cold and the service is very cheeky and often ignored. I don't recommend anyone to eat at this mac donalds because it just tastes bad and is not warm. Not recommended!!!

Unfriendly staff, no understanding of incorrect orders. Can't speak German, communication problems.

Probably the longest waiting time for a Mecces ever. Now wait an hour for 2 cheeseburgers and 2 hamburgers. In any case, it's not fast food. Edit: after 1:15 the food came... cold of course

While waiting for the order, when I paid the cashier he was talking to his friend

Well, going up 2 floors and paying for the toilet is really crap

Cashier (older lady) listens to Iranian music loudly on her cell phone, While scrolling around on Facebook and not even paying me a glance.

The Mc Café orders (above, with app) don't work. Recently ordered a cappuccino with oat milk and got one with cow's milk, a few days before that I got a coffee with oat milk instead of a cappuccino with oat milk. Thanks for nothing 👎🏼

Low food quality. I felt so sick all the night after having a meal there. I won't try a macdonald restaurant anymore for sure

To put it mildly, not very much. It was a day off, there were a lot of people, there was nowhere to sit. Our order was lost and we couldn't get it for a very long time. French fries without salt, coffee without sugar (at least they paid for the sugar). Instead of a strawberry cocktail - a piece of ice cream in a glass with a straw, just like you can eat ice cream from a straw). I don't recommend it.

I will go to the health department and report this branch immediately. My child got actual food poisoning. It would be advisable to hire people who are familiar with German health regulations in the catering sector!! We live in Germany and the fact that almost no one in this country can speak German is questionable. Dirt everywhere on the floor, dirt everywhere, cold food with no words!!

terrible service, rude, brought the wrong order

Great McDonald’s right in the middle of the Europa passage in Jungfernstieg. Open every day of the week it is a good place to grab a bite to eat with friends or alone, and the cost is rather cheap and affordable.

So, overall the food was very cold. Therefore a star. In addition, the fries had green spots, so the appetite disappeared. Additionally, the drink, Sprite, was not carbonated at all. Incomprehensible at all and disappointing.

I waited about 20 minutes for my order, when asked to hurry up, they ignored me, the staff was terrible, the Coca-Cola was poured crookedly

It was fine, just too many people

Ordering worked, table service too. But I've never seen a dirtier McDonald's

The food is typical Mecces. Unfortunately, they advertise that the Sanifair vouchers are accepted by the toilet center, but of course not on app prices. This is bad and anti-customer.

Food came late! Easily waited half an hour for an ice cream... All the employees don't know where to go... Everything is very uncoordinated and chaotic!

I waited 20 minutes for my food eo my friends were ready when I had to get it because it was delivered, it was brought at some point after a long discussion I preferred it to get 0 stars

Fairly well-maintained shop. Staff nice. Food like at any McDonalds.

My child got severe food poisoning in this branch. After a few hours the nausea started and towards the evening the stomach aches and vomiting came non-stop... from now on it's time to ban McDonald's, if those in charge don't care that the hygiene conditions have been complained about here several times and apparently that's not really the case is followed up, then we will avoid the chain in the future!

Terrible service. The bodyguard at the front of McDonald’s kicked us out because we were “taking up space” and taking too long looking at the menu. He came up to me and my friend, asked what we were doing, and started telling us to “hurry up or leave” aggressively. I hope he gets fired.

There is no Chicken Big Mac's although it is available on the internet from the official McDonald's...

The unfriendly staff waited 40 minutes for my food because the unfriendly staff said the order had already been placed. What a disgrace!!!!

Good McDonald's, unfortunately (and McDonald's urgently needs to do something about this) young people sit here for hours and occupy the seats without consuming anything. You sit on your cell phone and charge it at the sockets. While guests with food in hand find no place to sit.

Big McDonald's, things are usually moving very quickly there, they could still work on the cleanliness, the employees are always very friendly.

The worst McDonald’s branch we have ever seen. The restaurant was quite dirty and untidy. The floor was even partially glued. The toilets weren't even accessible. We placed an order at the order terminal. After waiting for over 15 minutes, we politely asked for our order, which we then received incomplete. This happened to several customers. It was probably because some employees were just standing around without a plan or out of laziness. The discussions between the employees were particularly unpleasant. In our opinion, the branch manager should admonish some employees or give up the branch straight away.

It's ok but they didn't give me any toys

First they mixed up my order and then they said it was my fault. Lousy unfriendly staff!

Today I have the M Bürger menu and Mc Fischburger 2× When I got home I noticed that the M Burger wasn't there and that's why only 1 star! But the food is very tasty!

The atmosphere was not the best, but they did have working electrical outlets which is important for travelers with dying batteries in their phones. Fun fact: The outlet does not work unless you ask the manager to flip the switch. Since it was too early for dinner, we did order a Coke and a tea.

Restaurant is super dirty. We were there 1.5 hours before closing time, the restaurant was gradually being cleaned, but the cleaned areas were then closed to customers. We were first sent away from one place because the area was also supposed to be closed to guests. Apparently the chairs were placed high right next to us, so you had to be afraid that the dirt from the chairs would fall on your food.

Terrible service. We have not received the entire order. It's impossible to get along with the staff. Overall, it's just chaos

The food was extremely bland, the hamburger felt like eating dry sandpaper, and there are no restrooms in the McDonald’s, you literally have to go 3 floors above to even take a piss.

Mega unfriendly and overwhelmed, we only received 4 sauces when ordering 3 menus, but 2 sauces were given out for each menu and that's what was ordered, my husband misunderstood me and made up 3 sauces - a very pushy woman came to our table and speaks rudely that it would be theft because of 1 sauce..People get along because of 1 sauce and let people eat in peace!!!

Food was ok we had breakfast it was not that tasty coffe was good the place need cleaning the chair are dirty old

No. Never again. The worst McDonald's I've ever been to. The food was OK, but the organization was a mess. Because apparently no fries were ready we had to wait over 15 minutes. The bad thing... the rest of the food was already ready and that's how it tasted. Just quite apart from the fact that many orders that came long after us, including fries, had already been issued. When I asked kindly about another straw for my daughter, it was very rudely pointed out that this wasn't possible. Great store,.....not!!!

Only for the nice employee Steffi. Helped us professionally. Thank you very much

Ordered two burgers after 8 p.m. Get it quickly. But: the staff no longer wanted to properly top both burgers (over €7 each). 4 tomatoes stacked on top of each other instead of next to each other. Slices of cheese were next to both of them. Burger had to be rebuilt by me. There were no replacement napkins and the seats and tables were dirty.

The staff is unacceptable and rude, the food is not tasty (MORE, THE COFFEE PLEASE DO NOT TAKE IT THERE 🙏), the orders are not executed as needed, they either don’t put it in the coffee with caramel, or it’s so little that you don’t even feel it. It's a pity that you can't give 0 stars

Friday 8/30/24-9:50 p.m. I want to go to Mc Café and order from the machine Security comes and says Mc Café is open at 8 p.m. This is confirmed by an employee on the Internet it says until 10:30 p.m.!

I've been avoiding McDonald's for years because there are much better restaurants in this price range (Otto's Burger, Dulf's Burger and even Jim Block). At the end of the school holidays, I was in the Europapassage last Wednesday afternoon because my bonus son likes the McDonald's fries best. Ordering was quick thanks to the huge displays. There was a rather chaotic crowd of customers in front of the food distribution, which didn't impress me at first - as my number was displayed relatively quickly. When I showed my receipt, I was told that the ad was incorrect. It can happen, but then I would have “out of order” displayed. When we had our fries, 2x cheeseburgers and cola, I wanted to get straws and napkins at the service desk - everything was empty! When I asked at the food counter, I was told that they only have straws for milkshakes, but they couldn't give them to me because they are only for shakes! Now visibly annoyed, I said: “What a juice shop!” and the McDonald’s employee replied: “Exactly, that’s what they said!” And in the background a scrolling message ran in an endless loop: “…to provide our guests with the highest possible quality.” Thank you McDonald’s, but I can happily do without your fries.

Dirty, not hygienic, order terminals are down 80% of the time, tables are not wiped down. Not recommended, there are better ones within the passage.

The largest juice shop. It closes at 10 p.m. No German-speaking employees for complaints. You stand at the counter and are ignored. Everyone just wants to finish work. I expect a little more from a McDonalds.

I have been here more than once, there are always enough people, I waited 10 minutes for an order, everything was included, plus there are machines

I recently visited McDonald's. Unfortunately it was very disappointing. The food was served cold - the burger had no heat left, and the portion of fries was not only tiny, but also almost cold and soft. This was really disappointing, especially since I was looking forward to the otherwise crispy fries. As if that wasn't enough, the cola I ordered was also warm. Serving a warm drink with an already cold meal really added a negative finishing touch to the whole experience. Overall it was a very unsatisfactory visit and I really hope McDonald's can improve here. I don't expect something like that from a restaurant that usually stands for fast and reliable quality.

I don't even want to know how much is thrown away because most of it is produced twice. Everything cold. In 20 minutes almost everyone in front of me complained about their food, I wanted my money back, such poor service for €17. Impossible.

15 minutes waiting time for 1 chicken burger…. There are no toilets in the restaurant, you have to go to the second floor and pay for it :(

The worst branch I've seen in Germany! Napkins are always missing! the floor always sticks! Soap is always missing! Food isn't even lukewarm! The people don't speak German! What kind of store is this McDonald's please! Wouldn't give a star at all! But there is no other way!

What can you say, quality decreases from year to year, prices rise and after an hour you're hungry again. But what the heck, you go there every now and then. Ps: the fries have turned out really bad compared to the last few years!

A solid McDonald’s in the middle of the Europapassage. Due to the large number of people, ordering took a little longer, although you can't only order at the terminals. The food was as expected and the restaurant was clean to the floor. The tables were cleared regularly and there was enough seating. Unfortunately the sockets didn't work.

There were 3 real nuggets in my MC Plant nuggets 😆 When I complained, an employee gave the complaint to the “boss”. She didn't believe me and wanted proof (the other employee saw the real nuggets!!) Since my friend is not vegetarian, he ate the nuggets because we assumed that it was enough if an employee saw it. When I personally went forward again to complain, there was a discussion and it was said that there was no evidence I didn't want any new nuggets or my money back. I just wanted to point out that something like that shouldn't happen and I wasn't shown any understanding However, an employee with blue hair was very nice and sensitive

The food is that of a normal McDonald's so normal. But it is not normal that a McDonald's like this one, where from what I have seen it is very popular, does not have a toilet but that to go to the bathroom you have to go up two floors and pay 50 cents. It's absurd

I like Mc's but here it took forever for the order to be ready, we waited 40 minutes for the order and at the end some of our ice cream was already melted

McCafé: my iced latte had to be prepared 3 times because normal milk was used instead of oat milk. Cookies was soggy .Overwhelmed with a simple order. No wonder. The order was taken and then the working conditions were discussed with colleagues. And only then was the order processed. You can't expect much here, but ordering correctly isn't that difficult, right?

In the evening very strange characters and very crowded. Also upper floor closed.

A good McDonald's in the middle of the Europapassage, ordering took a long time due to the large crowds, but you can't just order at the terminals. Food was as expected, the restaurant itself was clean down to the floor. Tables were even cleared away and there was plenty of seating

We have been customers of this McD for over 10 years, but will now avoid this branch. Disastrously dirty, both the floor and the tables, even in the morning with hardly any customers, especially with high fluctuation. The "professional" staff is slow, unfriendly, verbally attacks themselves and works unhygienically.

This place is disrespectful. I've been waiting for exactly half an hour for 3 little citizens. There was no lack of disrespectful treatment of customers. And then I'm asked if I want a chip on the house. Just disrespectful

To go to the toilet you have to go to the top floor of the neighboring shopping center and pay 0.50 cents! I doubt whether this approach is in accordance with the German restaurant regulations!

I would prefer to give zero stars. After 7 hours of work, I ordered food shortly before 10 p.m. and was looking forward to it. First of all it said that the food would take 1.5 hours to reach me. I waited and now it's midnight. The order has just been canceled. I can't order food anywhere else at this time of day. A pity!

35 min wait for one happy meal and some pommes. We're not coming back.

Waiting more than an hour for a “McSmart menu”!!!!!!!!

My girlfriend ordered a MC smart menu and there was a rap on it. Employees were totally unfriendly towards this situation. The food tastes good, but the employees are not good here

Dear visitors to McDonald's in Hamburg in the Europa Passage shopping center, be careful, especially those who take take-away food, it happens very often that the service staff does not defrost the food. Please check the contents of the package near the checkout.

There were three of us there, one of us had to wait 30 minutes and then the content of each order was wrong, so the wrong burger, the drink was forgotten and the McFlurry had maybe 0.5 caramel instead of 3 times. Conclusion: The store is not recommended.