McDonald's in Hamburg

Sustainability at McDonald's. Like: hey, someone here ordered a Coke in a reusable cup. Here you go. (The reusable cup was also dirty.)

A disaster! The staff are unfriendly, and there was even a mouse in the restaurant. Never again!

The food was of a normal standard, and it was reasonably clean. However, the staff were extremely unfriendly and even abusive. A very unpleasant experience. The staff also refused to redeem Sanifer vouchers, even though they are official partners.

The worst service from the team on the sunday shift when i was there. I arrived at 19uhr but was being rushed to eat and go by this arab guy because he wanted to clean 4 hours before closing time. He started rushing me to eat fast , and started changing my seating positions from one table to another … it was the worst customer service you can get from an empty mc donalds after spending your money. Mind you all this was 4 hours before closing coz they close at 22uhr. And what disturbed me most , he let his arab friends seat in the same place n area he so much chased me from🤔🥴. It was disappointing and annoying in all senses. Not racism but just poor and bad service from that one person / cleaner . N which fast food restaurant blocks off empty seats and chase away buyers from seats after they have paid n are already seated and eating ???? Avoid this place if you can .

Mice were running through the restaurant

The cafe has inadequate security. I was already sitting there when I decided to place another order. When he returned to his table, he refused to let me in, even though I hadn't touched anyone and was completely sober. He told me he wouldn't let me in because he didn't like my answer, even though he had no right to stop me for no reason. This happened today, September 5, 2025. I want to complain about him. The administrator simply ran out of time, as he was already in a hurry to catch the train. I hope the administrator reads this review and takes action against this security guard.

The order was processed quickly. The burger was okay. The fries were soggy and cold. Very annoying.

I went to McDonald's in the Europa Passage with friends, but I wasn't impressed. The restaurant overall feels very run-down and dirty, which makes the food less than appealing. At your table, you're constantly approached by beggars, which is very unpleasant. On top of that, orders are forgotten, and even after alerting the staff, it can take over half an hour to get your food. Unfortunately, it wasn't a good experience.

My boyfriend and I shared a box of 20 plant-based nuggets. Upon first bite, we realized they were meat nuggets. My boyfriend then ordered me new nuggets. These were plant-based, except for ONE. Both orders were placed independently, at least 10 minutes apart. How is it possible that the nuggets were swapped for both of them? I'm very disappointed, angry, and sad.

Three cash registers, one theoretically manned. If only the cashier didn't disappear for a few minutes every now and then. The cashier is grumpy. The staff barely speak any German.

very bad servis, the left me wait 20 min just for a drink

The service here is a disaster.

McDonald's is actually quite standard. The food is okay and the employees are polite, but the wait time (30 minutes) was quite shocking. I expect a much quicker service from a fast-food restaurant.

It's McDonald's. No restrooms, so you're directed to the Sanifair on the second floor. Vouchers are available for that, but only upon explicit request.

Unfortunately, the service wasn't friendly. 45 minutes before closing time, customers were sent to other uncleaned seats because the seats had already closed.

Many problems with ordering and delivery Very often, incorrect deliveries were made, and the staff also cleaned up after we had finished eating.

Staff overwhelmed. Fries cold. Tables and chairs dirty. No private restrooms. Only Sanifair... also dirty and overwhelmed. Fits the overall concept :D

Eating here made me really uncomfortable the people working here use really bad language I'm disappointed

I'm from other country visiting Hamburg and this mc is really disappointment. The people there use bad language by people I mean the workers the place is a little dirty.

I am really disappointed that there are people working here who use hate speech and racism.

Patty was old, dry, rigid, fatty. Extras I ordered (and paid for) were not on the burger. Worst McDonald’s experience I’ve had (and I go a lot)

The staff didn't bring a shake and a pie. In the end they also said that I should control what they bring, and not go and ask later what is missing. In my opinion, this is a terrible attitude towards customers. I highly do not recommend visiting.

It’s always a bad experience going to this mcD but never thought it would be this bad that i actually have to come here and write a review. Yesterday my friend and I were clearly harassed by two teenage German boys. They tried to cut us off while we were using the machine and after telling them very calmly that you can use the other one they told us this machine only works for Germans (we are not German) , he kept harassing us, after telling him to calm down he spat on my friend and then denied it. He was clearly a racist. And he was laughing after harassing us as if it’s an achievement. When we involved the security staff of the mall, and he was talking with these teenage boys, the manager of the branch came and tried to defend them by saying she didn’t see anything so it’s fine. She was not German either. Why would we lie. She didn’t apologize to us for going through this situation but instead she defended the boys by apologizing to them. It was an extremely horrible experience and the security staff and a few other people who were eating at mcD came and apologized to us for going through such a thing and how the woman who works there should’ve taken a stand or at least not apologize to them. I really hope the management of this branch will do something about it so that in the future racism is not ignored.

I recently visited this Mcdonald with a friend (we’re both women and we’re not from Germany), and unfortunately had a really bad experience involving racism. While we were waiting in line to use the ordering machine, two guys, apparently teenagers, tried to cut in front of us. When we told them it was our turn, one of them made racist jokes, saying the machine would only work for Germans. While we were using the machine, the two guys were using the other one behind us. Things got worse when one of them spat on my shoulder. When I confronted him, he denied it, even though I never said to him what happened. I just told him “what’s wrong with you?” And he instantly said “it wasn’t me”. He was the only one close enough to do it. After we finished eating, we reported the incident to security. The security staff were helpful and tried to support us, but the manager, a woman, did not take action. She simply said, “I’m sorry I can’t do anything, I didn’t see what happened.” This was really disappointing, especially because she is a woman who should have stood up for us. Thank you to the security staff for trying to help us. It’s sad to see racism being ignored in any place, and I hope the management will take this issue more seriously in the future.

The food was good enough, no complaints. The service was standard, no complaints either. The main reason why I came to it was to charge my phone. Upon sitting down, it turned out that not a single power socket was working (apparently a normal thing on weekends). Really unfortunate.

Staff refused to give WC voucher even when dining, really bad experience

But in short, they hired some kind of security guard who doesn't let you go further than the machines where you can order burgers from the menu, I've never seen anything like that in any McDonald's before. The attitude towards customers is beastly.

Simply not recommended. The cheeseburgers were cold. When I said something, two new ones came, but they were also cold. 🤢 The Coke was completely deflated. The place was absolutely disgusting.

The food was cold. There was no service board showing when you could pick up your food. You couldn't understand the number you were calling. There were a ton of people waiting right outside for their food. It was messy and uncomfortable. My expectations of McDonald's weren't met at all; I get much better value from other restaurants.

Staff has extremely bad attitude

Very terrible staff and food from yesterday

This place is just terrible! There are no toilets, no cold drinks are available and there are security guards who are catcalling!!!

20 minutes for two double cheeseburgers was too long for me. I asked for my money back because my group had already finished eating. Also, there are no restrooms for customers, even though there are over 50 seats!!! Customers have to go two floors up to Sanifair and pay an extra €1! But they're closed after 9 p.m., so you have to figure out where you're going. I'll file a complaint with the health department.

Employees were disrespectful. I got a McFlurry, only half filled it, and the caramel was minimal. Terrible.

We ordered a double chicken burger and received a spicy chicken burger. I tried to report the error and get what we ordered and paid for. At the checkout, however, I was turned away by an angry employee who continually denied that spicy chicken burgers were available.

The food was lukewarm and poorly prepared. The service was completely bored, and guests felt like they were intruding. The "ambiance" was completed by overflowing return trolleys.

It took an hour for me to receive my food. Unacceptable!

I've rarely seen such a disgusting toilet. So dirty—really filthy...

We visited Europa Passage Mall as I was on the lookout for a pair of ON shoes. On the way, we passed by a McDonald’s inside the mall and decided to grab lunch first before continuing the search. We each ordered a chicken meal, which was just what we needed. The best part? They offer free Wi-Fi for 3 hours! I had some pending work to catch up on, and I was able to finish everything on time thanks to the reliable connection. The ambiance was nice and relaxed, and the space was quite large, making it a comfortable spot to eat and work for a bit. Great stop for a quick break if you’re shopping around Europa Passage!

I ordered a chesse burger menu . The monitor didnt give me a reciept but i already paid for the food. I waited for 30 minutes And then i asked for it and they told me we have reciept but my number was in the monitor. Their solution or me was to order and pay again😐

Mitar either was a bit rude when I asked if and how I could redeem my Danifair coupon. Then, while he was standing at the register with no customers waiting, he directed me to the computer to order, even though I only wanted to order one coupon. When I approached him after ordering to pay in cash, he looked really annoyed. Luckily, though, there were no insults or anything like that.

The place is bad, there are no toilets. Hair in the food.

Hi, I went to the McDonald's in the Europapassage today around 1:42 PM to eat something in the McCafé downstairs. The service was very friendly. The hot chocolate and strawberry cake were delicious, and the employee was very, very friendly. If the restaurant manager and the assistant manager read this, please give the employee a big compliment! I'd love to come back 👍🏻

People are standing around at the terminals, and the checkout line tells them to scan only at the terminals. ATTENTION ⚠️ The store has no restrooms.

Unfortunately no toilet. If you spend a minimum of EUR 2.50 you will receive a Sanifair voucher. But they were empty. An outrage!

Fries unsalted, citizens totally dry and promotional glass was forgotten and ignored when asked, the Mc Flurry had very few toppings. Subway would have been a better and healthier option. It's a shame that Mc is getting worse and worse. :(

The employees are rude (especially the one behind the cash register). They didn't bring enough ice cream, so we bought two. Both were filled differently. Supposedly, the smaller amount was the standard, and even though it was ready for pickup, we waited until it melted. It's not worth buying anything there.

A constant feeling of unsanitary conditions. No McDonald's atmosphere

Ali Sabardin gave us a really warm and friendly welcome. One of the nicest employees you have. Thank you

Ali sabardin is a very polite employee. He has time for the customers. Thank you so much Ali 🤝🏾

Ali sabrettin is a very fast, friendly and good person, the orders were quick and tasty

I'm so disappointed in the waitress who just threw the tablet on the table so that the cola almost spilled and spilled on the food. She only apologized when I confronted her about it and the fries came without salt

A mouse was running around the room :)

Worst place in the world! Waited 2 hours for my food, the food was completely cold and I was missing the burger

Food was O.K. But when we wanted to pick up our food because it said on the board that it was ready, our order wasn't ready yet and we had to wait forever and we didn't have enough sauce. We then had to wolf down the food because we were in a hurry.

Rude and aggressive employee. We were thrown out with children even though we still ate.

Just bad, it takes way too long to get an order ready.

An absolute disaster! I ordered a large meal today and had to wait over an hour - my food just didn't come! Even though my order number was on the screen the whole time and I asked several times, I only got the answer: "It's not ready yet." After an eternity I went back to the counter and suddenly it said: "This number doesn't exist." Incredibly poor service, unfriendly staff and zero respect for customers' time. I have rarely experienced such disgusting and disrespectful treatment. Never again!

This is by far the worst McDonald's I've ever been to. I had to wait 30 minutes for my fries, squeezed into a huge crowd of people also waiting for their orders. Since the screen didn't work, the employees had to say the numbers, but it was almost impossible to understand in the huge crowd of people + the employees didn't speak good German. The employees were also very, very unfriendly and simply pushed us away and pushed us together. Simply horror. I will never go there again.

Waiting time is the biggest shit they talk about my order being prepared that's the biggest joke I waited 30 minutes and heard the same number 3 times but didn't mean what kind of service is that and in the end the bread was dry too.

Despite the crowd the food is often lukewarm, pushy atmosphere, not very clean, very relaxed workers..

I'm not coming here anymore! Once again, several items are missing from the order (to take away). Even the drink was wrong! A little salt for your fries wasn't possible either because salt would run out.

Just waited 1 hour just for ice cream which was crazy😔😐

I waited 1 hour for my menu and it didn't come and when I asked nicely when she was very rude to me!!! Disgrace!!!

The positive thing about our visit was the lady at the checkout. Super nice, friendly and in a very good mood. We ordered 2x the Happy Meal & 1 apple turnover. In the end, the apple turnover was missing, as was the sauce for the fries and the apple slices. The other meal was missing the fruit squeezer. When asked, there was a cherry turnover instead of the apple turnover. All in all, unfortunately disappointing and rather minus 5*.

got a different flurry flavour which i dont like, meat in the burger was surprisingly dry and bland, considering how busy this place is and with how many orders there were at the moment. if you dont have a mcflurry topping you should at least deactivate it so people dont order it?

incompetent staff + fraud in the bonus program

They're offering sockets for charging cell phones that don't work... absolute disgrace. Then just leave it alone.

Such McDonalds branches are based on the quantity of orders and not on the quality, so they didn't put sauce in my order, they added ice cream to my cola even though I had canceled the ice cream in my order, and I didn't like that. If you have the opportunity, choose a separate place outside the center where there are a lot of people.

Horrible McDonald's never had anywhere to sit waited a very long time for my order about 30 minutes just waited for a small cola everyone was yelling...

Food was barely warm. Staff was weird. Not clean. Crowded. I'd say this is one of the worst McDonald's I've ever been.

Boorish staff. We made coffee for half an hour. As a result, the poppy workers complained about me to the manager (apparently I annoyed them by standing there and asking for an order) who, five minutes later, made and issued the order himself. As an apology, my friend and I received Lipton tea *heart*

The food was very tasty and very warm. I would recommend this restaurant, the staff were polite. The food was misunderstood at the beginning but I corrected it and she also apologized.

Who hired strange security employees in this store? We weren't allowed to go to our friends and were kicked out.

Extremely unfriendly employees. He simply clicks away all the orders immediately so that they are shown for pickup even though they are not ready yet... We wait and wait, but nothing happens? McPlant nuggets are already hard (they've probably been there since yesterday)... Go to McDonalds on Hehsel :D

Going in to eat with family and having to pay to go to the toilet, no thank you

Highly recommended! Quiet and nice ambience. Friendly and courteous staff. It is very clean, both the dining area and the toilets.

One Indian screams with the other

Employees cannot speak or laugh. But a robot in the Chinese restaurant speaks more than here. 🤣The food wasn't warm. Table dirty. I'm as unhappy after eating as I was before.

Today I went to McDonald's and overall had a mixed experience. The food was hot and fresh, which is definitely a positive thing. It tasted good and was exactly what I expected. However, the table I sat at wasn't clean. That spoiled the overall impression a little, as I think cleanliness is very important in a restaurant. However, the staff was friendly and helpful, which made my visit more enjoyable. If the cleanliness in the guest room had been paid a little more attention to, it would have been a good experience all around.

It's a McDonald's in a shopping centre similar to most McDonald's but with a unique German menu.

security was very rude without any reason. me and my friends entered and wanted to approach our other friends who already made an order, but “security” started pushing us to the exit and yelling. then we were standing near elevator (not even in the cafe) and they again started sending us out(????) also the food was tasteless.

Preferably 0 stars. I waited a quarter of an hour for a simple milkshake. If I hadn't asked, I would definitely have waited just as long again. Get this under control!

Staff rude, we ordered things to the table but it didn't come. After waiting and asking for over 10 minutes, they said: “Table service? You can forget about it.” Apple turnovers take 10 minutes. We're still waiting...

Was here yesterday and the McFlurry was just too delicious! The fries had just the right amount of salt and the burger was great too! If McDonald's, then here. Always a good choice for fast food. The service is always friendly and professional.

We ordered the menu at 3:30 p.m. and it was missing, so we waited for more than an hour. This was the situation for others, and one couple told a male employee who was rude to refund him and to leave the store. I told the foreigner as if I were ordering him to speak German because this is Germany, and he didn't even try to solve the situation. An hour after ordering, when the German family sitting in front of us helped us, he finally offered to make the menu again and said he couldn't get a refund. Is it really right to skip the menu because I chose table service but couldn't find us in the store? Also we have just one peice of onion rings which is others. And without mayo. The re-generated order number was also different from the previous number, and there were a series of acts that ignored us, such as pointing fingers, ordering, and crumpling receipts. To prevent anyone from experiencing this situation again, the employees deserve to be punished for this behavior.

Hello, this mac donalds is very bad when it comes to the service and the food, the food is mostly cold and the service is very cheeky and often ignored. I don't recommend anyone to eat at this mac donalds because it just tastes bad and is not warm. Not recommended!!!

Please don't go. It's a shitty experience. An hour after ordering, it still didn't come out, so I went to ask, but they ignored me because I didn't speak English and told me to write in German, saying I was in Germany, and even though the poor German person in front of me helped me by interpreting, the unfriendly attitude was still the same. The lady who looks like the manager is the worst employee. The male employee serving the menu even got into an argument with another customer on crutches. If you can't wait for your food, you should leave. It's a bad thing

Unfriendly staff, no understanding of incorrect orders. Can't speak German, communication problems.

Probably the longest waiting time for a Mecces ever. Now wait an hour for 2 cheeseburgers and 2 hamburgers. In any case, it's not fast food. Edit: after 1:15 the food came... cold of course

While waiting for the order, when I paid the cashier he was talking to his friend

Well, going up 2 floors and paying for the toilet is really crap

Cashier (older lady) listens to Iranian music loudly on her cell phone, While scrolling around on Facebook and not even paying me a glance.

The Mc Café orders (above, with app) don't work. Recently ordered a cappuccino with oat milk and got one with cow's milk, a few days before that I got a coffee with oat milk instead of a cappuccino with oat milk. Thanks for nothing 👎🏼

Low food quality. I felt so sick all the night after having a meal there. I won't try a macdonald restaurant anymore for sure

To put it mildly, not very much. It was a day off, there were a lot of people, there was nowhere to sit. Our order was lost and we couldn't get it for a very long time. French fries without salt, coffee without sugar (at least they paid for the sugar). Instead of a strawberry cocktail - a piece of ice cream in a glass with a straw, just like you can eat ice cream from a straw). I don't recommend it.

I will go to the health department and report this branch immediately. My child got actual food poisoning. It would be advisable to hire people who are familiar with German health regulations in the catering sector!! We live in Germany and the fact that almost no one in this country can speak German is questionable. Dirt everywhere on the floor, dirt everywhere, cold food with no words!!

terrible service, rude, brought the wrong order

Great McDonald’s right in the middle of the Europa passage in Jungfernstieg. Open every day of the week it is a good place to grab a bite to eat with friends or alone, and the cost is rather cheap and affordable.

So, overall the food was very cold. Therefore a star. In addition, the fries had green spots, so the appetite disappeared. Additionally, the drink, Sprite, was not carbonated at all. Incomprehensible at all and disappointing.