McDonald's in Hamburg

There is no Chicken Big Mac's although it is available on the internet from the official McDonald's...

The unfriendly staff waited 40 minutes for my food because the unfriendly staff said the order had already been placed. What a disgrace!!!!

Good McDonald's, unfortunately (and McDonald's urgently needs to do something about this) young people sit here for hours and occupy the seats without consuming anything. You sit on your cell phone and charge it at the sockets. While guests with food in hand find no place to sit.

Big McDonald's, things are usually moving very quickly there, they could still work on the cleanliness, the employees are always very friendly.

The worst McDonald’s branch we have ever seen. The restaurant was quite dirty and untidy. The floor was even partially glued. The toilets weren't even accessible. We placed an order at the order terminal. After waiting for over 15 minutes, we politely asked for our order, which we then received incomplete. This happened to several customers. It was probably because some employees were just standing around without a plan or out of laziness. The discussions between the employees were particularly unpleasant. In our opinion, the branch manager should admonish some employees or give up the branch straight away.

It's ok but they didn't give me any toys

First they mixed up my order and then they said it was my fault. Lousy unfriendly staff!

Today I have the M Bürger menu and Mc Fischburger 2× When I got home I noticed that the M Burger wasn't there and that's why only 1 star! But the food is very tasty!

The atmosphere was not the best, but they did have working electrical outlets which is important for travelers with dying batteries in their phones. Fun fact: The outlet does not work unless you ask the manager to flip the switch. Since it was too early for dinner, we did order a Coke and a tea.

Restaurant is super dirty. We were there 1.5 hours before closing time, the restaurant was gradually being cleaned, but the cleaned areas were then closed to customers. We were first sent away from one place because the area was also supposed to be closed to guests. Apparently the chairs were placed high right next to us, so you had to be afraid that the dirt from the chairs would fall on your food.

The food was extremely bland, the hamburger felt like eating dry sandpaper, and there are no restrooms in the McDonald’s, you literally have to go 3 floors above to even take a piss.

Terrible service. We have not received the entire order. It's impossible to get along with the staff. Overall, it's just chaos

Mega unfriendly and overwhelmed, we only received 4 sauces when ordering 3 menus, but 2 sauces were given out for each menu and that's what was ordered, my husband misunderstood me and made up 3 sauces - a very pushy woman came to our table and speaks rudely that it would be theft because of 1 sauce..People get along because of 1 sauce and let people eat in peace!!!

Food was ok we had breakfast it was not that tasty coffe was good the place need cleaning the chair are dirty old

No. Never again. The worst McDonald's I've ever been to. The food was OK, but the organization was a mess. Because apparently no fries were ready we had to wait over 15 minutes. The bad thing... the rest of the food was already ready and that's how it tasted. Just quite apart from the fact that many orders that came long after us, including fries, had already been issued. When I asked kindly about another straw for my daughter, it was very rudely pointed out that this wasn't possible. Great store,.....not!!!

Only for the nice employee Steffi. Helped us professionally. Thank you very much

Ordered two burgers after 8 p.m. Get it quickly. But: the staff no longer wanted to properly top both burgers (over €7 each). 4 tomatoes stacked on top of each other instead of next to each other. Slices of cheese were next to both of them. Burger had to be rebuilt by me. There were no replacement napkins and the seats and tables were dirty.

The staff is unacceptable and rude, the food is not tasty (MORE, THE COFFEE PLEASE DO NOT TAKE IT THERE 🙏), the orders are not executed as needed, they either don’t put it in the coffee with caramel, or it’s so little that you don’t even feel it. It's a pity that you can't give 0 stars

I've been avoiding McDonald's for years because there are much better restaurants in this price range (Otto's Burger, Dulf's Burger and even Jim Block). At the end of the school holidays, I was in the Europapassage last Wednesday afternoon because my bonus son likes the McDonald's fries best. Ordering was quick thanks to the huge displays. There was a rather chaotic crowd of customers in front of the food distribution, which didn't impress me at first - as my number was displayed relatively quickly. When I showed my receipt, I was told that the ad was incorrect. It can happen, but then I would have “out of order” displayed. When we had our fries, 2x cheeseburgers and cola, I wanted to get straws and napkins at the service desk - everything was empty! When I asked at the food counter, I was told that they only have straws for milkshakes, but they couldn't give them to me because they are only for shakes! Now visibly annoyed, I said: “What a juice shop!” and the McDonald’s employee replied: “Exactly, that’s what they said!” And in the background a scrolling message ran in an endless loop: “…to provide our guests with the highest possible quality.” Thank you McDonald’s, but I can happily do without your fries.

Friday 8/30/24-9:50 p.m. I want to go to Mc Café and order from the machine Security comes and says Mc Café is open at 8 p.m. This is confirmed by an employee on the Internet it says until 10:30 p.m.!

Dirty, not hygienic, order terminals are down 80% of the time, tables are not wiped down. Not recommended, there are better ones within the passage.

The largest juice shop. It closes at 10 p.m. No German-speaking employees for complaints. You stand at the counter and are ignored. Everyone just wants to finish work. I expect a little more from a McDonalds.

I have been here more than once, there are always enough people, I waited 10 minutes for an order, everything was included, plus there are machines

I recently visited McDonald's. Unfortunately it was very disappointing. The food was served cold - the burger had no heat left, and the portion of fries was not only tiny, but also almost cold and soft. This was really disappointing, especially since I was looking forward to the otherwise crispy fries. As if that wasn't enough, the cola I ordered was also warm. Serving a warm drink with an already cold meal really added a negative finishing touch to the whole experience. Overall it was a very unsatisfactory visit and I really hope McDonald's can improve here. I don't expect something like that from a restaurant that usually stands for fast and reliable quality.

I don't even want to know how much is thrown away because most of it is produced twice. Everything cold. In 20 minutes almost everyone in front of me complained about their food, I wanted my money back, such poor service for €17. Impossible.

15 minutes waiting time for 1 chicken burger…. There are no toilets in the restaurant, you have to go to the second floor and pay for it :(

The worst branch I've seen in Germany! Napkins are always missing! the floor always sticks! Soap is always missing! Food isn't even lukewarm! The people don't speak German! What kind of store is this McDonald's please! Wouldn't give a star at all! But there is no other way!

What can you say, quality decreases from year to year, prices rise and after an hour you're hungry again. But what the heck, you go there every now and then. Ps: the fries have turned out really bad compared to the last few years!

A solid McDonald’s in the middle of the Europapassage. Due to the large number of people, ordering took a little longer, although you can't only order at the terminals. The food was as expected and the restaurant was clean to the floor. The tables were cleared regularly and there was enough seating. Unfortunately the sockets didn't work.

There were 3 real nuggets in my MC Plant nuggets 😆 When I complained, an employee gave the complaint to the “boss”. She didn't believe me and wanted proof (the other employee saw the real nuggets!!) Since my friend is not vegetarian, he ate the nuggets because we assumed that it was enough if an employee saw it. When I personally went forward again to complain, there was a discussion and it was said that there was no evidence I didn't want any new nuggets or my money back. I just wanted to point out that something like that shouldn't happen and I wasn't shown any understanding However, an employee with blue hair was very nice and sensitive

The food is that of a normal McDonald's so normal. But it is not normal that a McDonald's like this one, where from what I have seen it is very popular, does not have a toilet but that to go to the bathroom you have to go up two floors and pay 50 cents. It's absurd

I like Mc's but here it took forever for the order to be ready, we waited 40 minutes for the order and at the end some of our ice cream was already melted

McCafé: my iced latte had to be prepared 3 times because normal milk was used instead of oat milk. Cookies was soggy .Overwhelmed with a simple order. No wonder. The order was taken and then the working conditions were discussed with colleagues. And only then was the order processed. You can't expect much here, but ordering correctly isn't that difficult, right?

In the evening very strange characters and very crowded. Also upper floor closed.

A good McDonald's in the middle of the Europapassage, ordering took a long time due to the large crowds, but you can't just order at the terminals. Food was as expected, the restaurant itself was clean down to the floor. Tables were even cleared away and there was plenty of seating

We have been customers of this McD for over 10 years, but will now avoid this branch. Disastrously dirty, both the floor and the tables, even in the morning with hardly any customers, especially with high fluctuation. The "professional" staff is slow, unfriendly, verbally attacks themselves and works unhygienically.

This place is disrespectful. I've been waiting for exactly half an hour for 3 little citizens. There was no lack of disrespectful treatment of customers. And then I'm asked if I want a chip on the house. Just disrespectful

35 min wait for one happy meal and some pommes. We're not coming back.

I would prefer to give zero stars. After 7 hours of work, I ordered food shortly before 10 p.m. and was looking forward to it. First of all it said that the food would take 1.5 hours to reach me. I waited and now it's midnight. The order has just been canceled. I can't order food anywhere else at this time of day. A pity!

To go to the toilet you have to go to the top floor of the neighboring shopping center and pay 0.50 cents! I doubt whether this approach is in accordance with the German restaurant regulations!

Waiting more than an hour for a “McSmart menu”!!!!!!!!

My girlfriend ordered a MC smart menu and there was a rap on it. Employees were totally unfriendly towards this situation. The food tastes good, but the employees are not good here

Dear visitors to McDonald's in Hamburg in the Europa Passage shopping center, be careful, especially those who take take-away food, it happens very often that the service staff does not defrost the food. Please check the contents of the package near the checkout.

There were three of us there, one of us had to wait 30 minutes and then the content of each order was wrong, so the wrong burger, the drink was forgotten and the McFlurry had maybe 0.5 caramel instead of 3 times. Conclusion: The store is not recommended.

You should really make sure that you get everything when you order something. If it is simply thrown in front of a man's nose, it could also make him full of love. And the meat was terrible and that for a MCDONALD

Disgusting, we waited an hour for the order, then we were told that our order was not in the database. The money was not returned.

The food here was of good quality but the service was slow despite how quiet it was. Location was generally clean but had small issues. Would visit again.

Not suitable for a short lunch break because you have to wait over 20 minutes to order. The store is very busy at lunchtime and the employees are very disorganized.

Wie soll ich anfangen.. am Jungfernstieg ist das Essen sowie die Wartezeit eine reine Katastrophe! Nie wieder! Ein happy meal-Wartezeit über 20min. Nein, es war nicht voll, wir waren um 11 Uhr dort da Tochter Lust auf mc donalds hatte. Mein Burger kam kalt an den Tisch. Habe ihn zurück gebracht, daraufhin gab es nur eine dumme Bemerkung aus der Küche " schneller essen"... daraufhin Erwiderte ich, dass er sein Job ausüben solle und hier von "fast" und nicht "slow" food gesprochen Wird.. Ich bekam den gleichen Burger zurück. Wurde auch direkt an die tauben verfüttert.. Alles im allem, der schlechteste Ableger den ich bisher gesehen habe. Die Küche muss dringend ausgetauscht werden, habe ich noch nie erlebt. Jetzt gerade in der billstedt Filiale, ganz anderer schnack! Essen ist heiß und wir haben keine 3 min warten müssen trotz höherer Andrang wie bei der Filiale für schlechte Freunde... spart euch den Weg zum Jungfernstieg, oder macht euch ein eigenes erschreckendes Bild.. in dem Sinne alles gute 🙏

I recommend it, it is located in the Europa Passage building. The staff is friendly.

When I picked up my order I asked a younger man behind the counter for a spoon for my McFlurry since there wasn't one. The man then reacted very aggressively and forcefully stuffed the spoon into the ice cream and said something incomprehensible. I assume that the gentleman hasn't been with this company long or doesn't feel like doing his job. because that was absolute misconduct in front of customers. :)

Chaos behind the counter, despite ordering online you didn't get exactly what you wanted. No toilet! For this you have to go to Sanifair on the 2nd floor and pay another 50 cents per person....

Bad service The employees don't speak German and are incompetent, I wait an hour for my food, complain and still nothing comes.

Worst McDonalds ever! Incompetent and unfriendly staff. Our order was processed completely incorrectly. Complete packs of fries were missing, a burger was moldy, special requests for the burgers were not taken into account, and my order wasn't even displayed. Then I asked twice without getting an answer. When I finally got my food, by chance, the employees filled my cup with cola instead of iced tea. Worst visit ever!

Waited an hour for food (was worried about asking where the food was as my German isn't great) went up after 30, was told to sit down it was coming. Went up after 50 mins was accused of lying, other customers around us were asked if we were lying Only at that point we were told that we 'may' get our food Manager came out and was very pleasent Got our food an hour after paying - no refund or compensation offered nor any apology Never experienced such rude staff (excluding the manager)

We had a school trip to Hamburg and ate at McDonald's today but what wasn't so good is always shown on maps. Not that many visitors but where we came it was really crowded here. But the good thing is I didn't have to wait that long for my food

Have food poisoning, with several people. Never again MC Doff.

Worst McDonald’s experience so far. We ordered with table service and waited for 50 (!) minutes - fast food, isn’t it? Staff never brought the order, I had to come up to the crew member with my receipt and eyes full off disappointment. Plant-meat nuggets tasted just like chicken nuggets which was cool until I realized that they just put together plant and chicken nuggets in one box. I’m not vegan and tried plant nuggets just for fun, but I can imagine how happy a real vegan would be happy with such order. Never again.

The girl very pedantically laid out the food on the tray so that the potatoes did not fall apart ♥️

The worst we have ever visited...

Generally always the same at McDonald’s. It's only when it's later in the evening that your strength weakens and it's less attractive, a bit dingy and less friendly. It also depends on what I'm wearing. If I look sloppy then I will be treated rather rudely. I'll be treated more decently if I wear a suit. It's a shame actually.

Very dirty and really crowded. It took a long time until our food was ready

i have ordered 3 mccrispy with bacon and i paid for it when i opened it and take bite and i found no bacon in it. this is not good.i come not again.

We had to leave our place after 10 minutes because people were waiting.... We didn't eat, nor were we asked nicely. The lady came with a security hat and pointed aggressively at us. We really just wanted to finish and wouldn't have stayed for an hour. .. Had to laugh and then left, but I've never been thrown out like that because there are too many people in the store.... Funny concept

Catastrophe. Our receipts were collected, the system apparently didn't work correctly. We ordered a glow-in-the-dark glass, we received black. Out of stock… great… Fries were sticky, burgers were thrown together, patty was black and two things were missing. Otherwise the food is typical McDonald's, at least. Thank you very much, we will refrain from doing so in the future.

Worst McDonalds in Hamburg. Unfriendly service (blonde) when I said that my order was wrong she just said okay and then ignored me

Can't you give stars? then I would like to give this away. completely overcrowded fast food restaurant. At the entrance, security grumbles at you and tells you how to get in line. When we finally placed our order, we went to where we could pick up our order. First of all, the people there were so overwhelmed with all the orders that they had to listen very carefully to his number, the display board was not being used. When it was our number, my children picked up some and I was waiting for 3 more ice creams. When I got the first one, the woman said to me, what else do you want here? the others want to run here too. I said sorry, I'll get 2 more ice creams. I showed her my receipt, her colleague snatched the receipt out of my hand and made the ice cream. At that time, a McDonald's employee came and pushed me aside. I looked at her and she said go away, I have to get here. I asked her what her problem was and if she couldn't do it politely. I'm waiting here for my ice cream. Then she said no, she has to get here now. it's such a rude disrespectful shop. Customer friendliness is parked in the basement here.

Order ignored, waited for over two hours, went to ask them and got no reply, and some staff prioritized their friends' orders, very bad experience

doesn't deserve a star at all! The entire staff should be fired! I don't know how you even hire people who are incapable of dealing with people! Totally unfriendly, arrogant, as if the head doctors were in the hospital! I had to wait about 20 minutes for just one small drink, then I was rudely told: you have to wait, we don't have time for you! Wouldn't recommend anyone to visit this branch! Just a waste of time and money. The staff should first take a course on how to behave! Impudent and cheeky

The employees were super disrespectful, the food was sometimes only delivered after over 30 minutes or not at all, and it was cold and everything was slightly burnt. Worst McDonalds ever!

Unfriendly staff, no fresh food, forgotten food, stand taken away without order being delivered, extremely long waiting time, orders were left on the counter for over 20 minutes without mentioning that it was ready. We spoke to employees and they reacted unfriendly and shouted.

Don't order delivery from this place: I thought I'd give them a chance, but they keep failing: the order never arrives complete: last time they forgot to add all the fries, before that they mixed up the sauces, and now Some things are missing from both menus. They take a sweet 30 minutes to prepare the order and still don't take the time to make sure it's complete.

I waited more then 40 minutes and then asked were my order ?. They told me that this is normally. And I didn't get my order.

Waited 45 minutes for one Mcchicken snd 1 small fries. Completely ignored by the workers who called other visitors as well as their colleagues stupid. Never visiting again and don’t recommend to others.

Dirtier shop, beggars and other shady people come in all the time. Everyone is talking about this order pad. I feel sorry for the employees there, they don't look very happy.

I've never seen such an underexposed franchise: you order something and things in the order are simply replaced without warning. That's not possible! and then not even correcting the price or apologizing is also very cheeky

People beg you at the table here. Staff doesn't do anything. Want some food, very pushy. Not recommended...actually 1 star is too much...

I didn't get my green glass even though it was available. But the workers said no. So I went home sad

Usual MCDONALDS .Very busy but normal at this time. Unfortunately the tables were all very dirty.

The potatoes look like they were heated up yesterday - they’re just crackers, the dirty floors even stick to shoes. I waited for my order for about 20 minutes, as a result, my order was not displayed on the display, but it was already on the counter

You wait and don't get any food, and you're not allowed to ask!

Only half cup of milk at 'medium' hot chocko and ended up with chocko powder not mixed at all. Didn't expect it because the cup was closed. In terms of price, McDonalds is not cheap at all, but they could also make a bit of effort in terms of quality...

Their burgers are very delicious. The environment is spacious and airy. There are many sockets to charge your phone and laptop.

The employees don't leave at all! The order wasn't brought anywhere near complete and when you complained about it you were laughed at. I would prefer not to give a star.

It's just a McDonald's but a very large McDonald's where there's often a lot going on. I recommend cheeseburger and the apple turnover.

A business that does not have a toilet and whose staff persistently answers in German even though they speak English. I have been to McDonald's in dozens of countries, from Cambodia to Sri Lanka, from Singapore to America, and this is the only store that does not have a toilet. They do not allow this in our country.

Food not received despite payment.

DIDN'T GET OUR FOOD, CHILDREN SCREAMING HERE

I placed an order, they didn't put the burger at all, I went to scold them, they said they would bring it, but they never did. The service is terrible

The order is wrong, the taste is terrible, there is no toilet.

Bad service. Incorrect or incomplete orders. There is no apology for this:

By far the worst McDonald's in Hamburg and the surrounding area. There were two of us there and we each ordered 2 Happy Meals (both almost identical, no changes) and a McPlant. There wasn't much going on in the restaurant itself, but the employees didn't seem to care about doing their jobs properly. Instead, they preferred to talk to each other or joke around. Instead of the Happy Meals and the McPlant we got (after a long wait) 2x Capri Sun, a salad from the Happy Meal and fries. We had to ask a total of 4 times for the things that weren't given to us, and in the end something was still missing. I really wonder if you've made a mistake in your career if you can't even fulfill such a simple order. If you have the opportunity, invest a few more minutes and go to McDonald's at the central bus station. I've always had good experiences there.

I can't rate the food because I don't get anything. I've been waiting for food since I was 16, and now I'm 37 years old

I waited a long time for my food until I noticed they didn't have it on the list. After that she gave me my menu wrong

Absolute chaos here. Despite many employees, we waited forever and then milkshake and sauces were missing...

They carried it for 20 minutes, so all the food got cold, and the ice cream melted, they also forgot Coca-Cola

Totally unfriendly staff. They would have preferred us to leave at 10:30 even though it's open until 10:00. In addition, a 0.5l Fanta only contains a maximum of 0.4. Never again

Davon mal abgesehen, bin ich ziemlich enttäuscht. Ich liebe Mc‘Donalds essen wirklich und bin sehr gerne in dem Restaurant aber die Mitarbeiter dort sind total überfordert. Lassen Gäste 20 Minuten auf ihr Essen warten nur weil es Mitarbeiter gibt die dort die Zettel mit 1-2 Sachen vorziehen das geht garnicht. Es gibt Leute die nicht aus Hamburg kommen und dann die Zahlen fürs Essen, oben einfach aus dem Bildschirm nehmen geht überhaupt nicht. Und dann wundern das Menschen sich über das Verhalten aufregen.

Ich bin ziemlich enttäuscht wir haben da 25 Minuten auf unser Essen gewartet da die Frau nur leichte Zubereitungen genommen hat dadurch haben wir unser Zug verpasst

The wrap and burger we ordered was cold and the cheese wasn't even remotely melted. The additional caramel shot that was selected and paid for with the latte macchiato was probably ignored because it was definitely not in the drink. They only did the curly fries well. It would also be advisable for some of the employees to learn to tie their shoes, because safety shoes that almost fall off their feet and "shuffle" and are not lifted properly do not work at all.