McDonald's in Hamburg

The Mc Café orders (above, with app) don't work. Recently ordered a cappuccino with oat milk and got one with cow's milk, a few days before that I got a coffee with oat milk instead of a cappuccino with oat milk. Thanks for nothing 👎🏼

Low food quality. I felt so sick all the night after having a meal there. I won't try a macdonald restaurant anymore for sure

To put it mildly, not very much. It was a day off, there were a lot of people, there was nowhere to sit. Our order was lost and they couldn't get it for a very long time. French fries without salt, coffee without sugar (at least they paid for the sugar). Instead of a strawberry cocktail - a piece of ice cream in a glass with a straw, just like you can eat ice cream from a straw). I don't recommend it.

I will go to the health department and report this branch immediately. My child got actual food poisoning. It would be advisable to hire people who are familiar with German health regulations in the catering sector!! We live in Germany and the fact that almost no one in this country can speak German is questionable. Dirt everywhere on the floor, dirt everywhere, cold food with no words!!

terrible service, rude, brought the wrong order

Great McDonald’s right in the middle of the Europa passage in Jungfernstieg. Open every day of the week it is a good place to grab a bite to eat with friends or alone, and the cost is rather cheap and affordable.

So, overall the food was very cold. Therefore a star. In addition, the fries had green spots, so the appetite disappeared. Additionally, the drink, Sprite, was not carbonated at all. Incomprehensible at all and disappointing.

I waited about 20 minutes for my order, when asked to hurry up, they ignored me, the staff was terrible, the Coca-Cola was poured crookedly

It was fine, just too many people

Ordering worked, table service too. But I've never seen a dirtier McDonald's

The food is typical Mecces. Unfortunately, they advertise that the Sanifair vouchers are accepted by the toilet center, but of course not on app prices. This is bad and anti-customer.

Food came late! Easily waited half an hour for an ice cream... All the employees don't know where to go... Everything is very uncoordinated and chaotic!

I waited 20 minutes for my food eo my friends were ready when I had to get it because it was delivered, it was brought at some point after a long discussion I preferred it to get 0 stars

Fairly well-maintained shop. Staff nice. Food like at any McDonalds.

My child got severe food poisoning in this branch. After a few hours the nausea started and towards the evening the stomach aches and vomiting came non-stop... from now on it's time to ban McDonald's, if those in charge don't care that the hygiene conditions have been complained about here several times and apparently that's not really the case is followed up, then we will avoid the chain in the future!

Terrible service. The bodyguard at the front of McDonald’s kicked us out because we were “taking up space” and taking too long looking at the menu. He came up to me and my friend, asked what we were doing, and started telling us to “hurry up or leave” aggressively. I hope he gets fired.

There is no Chicken Big Mac's although it is available on the internet from the official McDonald's...

The unfriendly staff waited 40 minutes for my food because the unfriendly staff said the order had already been placed. What a disgrace!!!!

Good McDonald's, unfortunately (and McDonald's urgently needs to do something about this) young people sit here for hours and occupy the seats without consuming anything. You sit on your cell phone and charge it at the sockets. While guests with food in hand find no place to sit.

Big McDonald's, things are usually moving very quickly there, they could still work on the cleanliness, the employees are always very friendly.

The worst McDonald’s branch we have ever seen. The restaurant was quite dirty and untidy. The floor was even partially glued. The toilets weren't even accessible. We placed an order at the order terminal. After waiting for over 15 minutes, we politely asked for our order, which we then received incomplete. This happened to several customers. It was probably because some employees were just standing around without a plan or out of laziness. The discussions between the employees were particularly unpleasant. In our opinion, the branch manager should admonish some employees or give up the branch straight away.

It's ok but they didn't give me any toys

First they mixed up my order and then they said it was my fault. Lousy unfriendly staff!

Today I have the M Bürger menu and Mc Fischburger 2× When I got home I noticed that the M Burger wasn't there and that's why only 1 star! But the food is very tasty!

The atmosphere was not the best, but they did have working electrical outlets which is important for travelers with dying batteries in their phones. Fun fact: The outlet does not work unless you ask the manager to flip the switch. Since it was too early for dinner, we did order a Coke and a tea.

Restaurant is super dirty. We were there 1.5 hours before closing time, the restaurant was gradually being cleaned, but the cleaned areas were then closed to customers. We were first sent away from one place because the area was also supposed to be closed to guests. Apparently the chairs were placed high right next to us, so you had to be afraid that the dirt from the chairs would fall on your food.

Terrible service. We have not received the entire order. It's impossible to get along with the staff. Overall, it's just chaos

The food was extremely bland, the hamburger felt like eating dry sandpaper, and there are no restrooms in the McDonald’s, you literally have to go 3 floors above to even take a piss.

Mega unfriendly and overwhelmed, we only received 4 sauces when ordering 3 menus, but 2 sauces were given out for each menu and that's what was ordered, my husband misunderstood me and made up 3 sauces - a very pushy woman came to our table and speaks rudely that it would be theft because of 1 sauce..People get along because of 1 sauce and let people eat in peace!!!

Food was ok we had breakfast it was not that tasty coffe was good the place need cleaning the chair are dirty old

No. Never again. The worst McDonald's I've ever been to. The food was OK, but the organization was a mess. Because apparently no fries were ready we had to wait over 15 minutes. The bad thing... the rest of the food was already ready and that's how it tasted. Just quite apart from the fact that many orders that came long after us, including fries, had already been issued. When I asked kindly about another straw for my daughter, it was very rudely pointed out that this wasn't possible. Great store,.....not!!!

Only for the nice employee Steffi. Helped us professionally. Thank you very much

Ordered two burgers after 8 p.m. Get it quickly. But: the staff no longer wanted to properly top both burgers (over €7 each). 4 tomatoes stacked on top of each other instead of next to each other. Slices of cheese were next to both of them. Burger had to be rebuilt by me. There were no replacement napkins and the seats and tables were dirty.

The staff is unacceptable and rude, the food is not tasty (MORE, THE COFFEE PLEASE DO NOT TAKE IT THERE 🙏), the orders are not executed as needed, they either don’t put it in the coffee with caramel, or it’s so little that you don’t even feel it. It's a pity that you can't give 0 stars

Friday 8/30/24-9:50 p.m. I want to go to Mc Café and order from the machine Security comes and says Mc Café is open at 8 p.m. This is confirmed by an employee on the Internet it says until 10:30 p.m.!

I've been avoiding McDonald's for years because there are much better restaurants in this price range (Otto's Burger, Dulf's Burger and even Jim Block). At the end of the school holidays, I was in the Europapassage last Wednesday afternoon because my bonus son likes the McDonald's fries best. Ordering was quick thanks to the huge displays. There was a rather chaotic crowd of customers in front of the food distribution, which didn't impress me at first - as my number was displayed relatively quickly. When I showed my receipt, I was told that the ad was incorrect. It can happen, but then I would have “out of order” displayed. When we had our fries, 2x cheeseburgers and cola, I wanted to get straws and napkins at the service desk - everything was empty! When I asked at the food counter, I was told that they only have straws for milkshakes, but they couldn't give them to me because they are only for shakes! Now visibly annoyed, I said: “What a juice shop!” and the McDonald’s employee replied: “Exactly, that’s what they said!” And in the background a scrolling message ran in an endless loop: “…to provide our guests with the highest possible quality.” Thank you McDonald’s, but I can happily do without your fries.

Dirty, not hygienic, order terminals are down 80% of the time, tables are not wiped down. Not recommended, there are better ones within the passage.

The largest juice shop. It closes at 10 p.m. No German-speaking employees for complaints. You stand at the counter and are ignored. Everyone just wants to finish work. I expect a little more from a McDonalds.

I have been here more than once, there are always enough people, I waited 10 minutes for an order, everything was included, plus there are machines

I recently visited McDonald's. Unfortunately it was very disappointing. The food was served cold - the burger had no heat left, and the portion of fries was not only tiny, but also almost cold and soft. This was really disappointing, especially since I was looking forward to the otherwise crispy fries. As if that wasn't enough, the cola I ordered was also warm. Serving a warm drink with an already cold meal really added a negative finishing touch to the whole experience. Overall it was a very unsatisfactory visit and I really hope McDonald's can improve here. I don't expect something like that from a restaurant that usually stands for fast and reliable quality.

I don't even want to know how much is thrown away because most of it is produced twice. Everything cold. In 20 minutes almost everyone in front of me complained about their food, I wanted my money back, such poor service for €17. Impossible.

15 minutes waiting time for 1 chicken burger…. There are no toilets in the restaurant, you have to go to the second floor and pay for it :(

What can you say, quality decreases from year to year, prices rise and after an hour you're hungry again. But what the heck, you go there every now and then. Ps: the fries have turned out really bad compared to the last few years!

The worst branch I've seen in Germany! Napkins are always missing! the floor always sticks! Soap is always missing! Food isn't even lukewarm! The people don't speak German! What kind of store is this McDonald's please! Wouldn't give a star at all! But there is no other way!

A solid McDonald’s in the middle of the Europapassage. Due to the large number of people, ordering took a little longer, although you can't only order at the terminals. The food was as expected and the restaurant was clean to the floor. The tables were cleared regularly and there was enough seating. Unfortunately the sockets didn't work.

There were 3 real nuggets in my MC Plant nuggets 😆 When I complained, an employee gave the complaint to the “boss”. She didn't believe me and wanted proof (the other employee saw the real nuggets!!) Since my friend is not vegetarian, he ate the nuggets because we assumed that it was enough if an employee saw it. When I personally went forward again to complain, there was a discussion and it was said that there was no evidence I didn't want any new nuggets or my money back. I just wanted to point out that something like that shouldn't happen and I wasn't shown any understanding However, an employee with blue hair was very nice and sensitive

The food is that of a normal McDonald's so normal. But it is not normal that a McDonald's like this one, where from what I have seen it is very popular, does not have a toilet but that to go to the bathroom you have to go up two floors and pay 50 cents. It's absurd

I like Mc's but here it took forever for the order to be ready, we waited 40 minutes for the order and at the end some of our ice cream was already melted

McCafé: my iced latte had to be prepared 3 times because normal milk was used instead of oat milk. Cookies was soggy .Overwhelmed with a simple order. No wonder. The order was taken and then the working conditions were discussed with colleagues. And only then was the order processed. You can't expect much here, but ordering correctly isn't that difficult, right?

In the evening very strange characters and very crowded. Also upper floor closed.

A good McDonald's in the middle of the Europapassage, ordering took a long time due to the large crowds, but you can't just order at the terminals. Food was as expected, the restaurant itself was clean down to the floor. Tables were even cleared away and there was plenty of seating

We have been customers of this McD for over 10 years, but will now avoid this branch. Disastrously dirty, both the floor and the tables, even in the morning with hardly any customers, especially with high fluctuation. The "professional" staff is slow, unfriendly, verbally attacks themselves and works unhygienically.

This place is disrespectful. I've been waiting for exactly half an hour for 3 little citizens. There was no lack of disrespectful treatment of customers. And then I'm asked if I want a chip on the house. Just disrespectful

35 min wait for one happy meal and some pommes. We're not coming back.

To go to the toilet you have to go to the top floor of the neighboring shopping center and pay 0.50 cents! I doubt whether this approach is in accordance with the German restaurant regulations!

I would prefer to give zero stars. After 7 hours of work, I ordered food shortly before 10 p.m. and was looking forward to it. First of all it said that the food would take 1.5 hours to reach me. I waited and now it's midnight. The order has just been canceled. I can't order food anywhere else at this time of day. A pity!

Waiting more than an hour for a “McSmart menu”!!!!!!!!

My girlfriend ordered a MC smart menu and there was a rap on it. Employees were totally unfriendly towards this situation. The food tastes good, but the employees are not good here

Dear visitors to McDonald's in Hamburg in the Europa Passage shopping center, be careful, especially those who take take-away food, it happens very often that the service staff does not defrost the food. Please check the contents of the package near the checkout.

There were three of us there, one of us had to wait 30 minutes and then the content of each order was wrong, so the wrong burger, the drink was forgotten and the McFlurry had maybe 0.5 caramel instead of 3 times. Conclusion: The store is not recommended.

You should really make sure that you get everything when you order something. If it is simply thrown in front of a man's nose, it could also make him full of love. And the meat was terrible and that for a MCDONALD

Disgusting, we waited an hour for the order, then we were told that our order was not in the database. The money was not returned.

The food here was of good quality but the service was slow despite how quiet it was. Location was generally clean but had small issues. Would visit again.

Not suitable for a short lunch break because you have to wait over 20 minutes to order. The store is very busy at lunchtime and the employees are very disorganized.

Wie soll ich anfangen.. am Jungfernstieg ist das Essen sowie die Wartezeit eine reine Katastrophe! Nie wieder! Ein happy meal-Wartezeit über 20min. Nein, es war nicht voll, wir waren um 11 Uhr dort da Tochter Lust auf mc donalds hatte. Mein Burger kam kalt an den Tisch. Habe ihn zurück gebracht, daraufhin gab es nur eine dumme Bemerkung aus der Küche " schneller essen"... daraufhin Erwiderte ich, dass er sein Job ausüben solle und hier von "fast" und nicht "slow" food gesprochen Wird.. Ich bekam den gleichen Burger zurück. Wurde auch direkt an die tauben verfüttert.. Alles im allem, der schlechteste Ableger den ich bisher gesehen habe. Die Küche muss dringend ausgetauscht werden, habe ich noch nie erlebt. Jetzt gerade in der billstedt Filiale, ganz anderer schnack! Essen ist heiß und wir haben keine 3 min warten müssen trotz höherer Andrang wie bei der Filiale für schlechte Freunde... spart euch den Weg zum Jungfernstieg, oder macht euch ein eigenes erschreckendes Bild.. in dem Sinne alles gute 🙏

When I picked up my order I asked a younger man behind the counter for a spoon for my McFlurry since there wasn't one. The man then reacted very aggressively and forcefully stuffed the spoon into the ice cream and said something incomprehensible. I assume that the gentleman hasn't been with this company long or doesn't feel like doing his job. because that was absolute misconduct in front of customers. :)

I recommend it, it is located in the Europa Passage building. The staff is friendly.

Chaos behind the counter, despite ordering online you didn't get exactly what you wanted. No toilet! For this you have to go to Sanifair on the 2nd floor and pay another 50 cents per person....

Bad service The employees don't speak German and are incompetent, I wait an hour for my food, complain and still nothing comes.

Worst McDonalds ever! Incompetent and unfriendly staff. Our order was processed completely incorrectly. Complete packs of fries were missing, a burger was moldy, special requests for the burgers were not taken into account, and my order wasn't even displayed. Then I asked twice without getting an answer. When I finally got my food, by chance, the employees filled my cup with cola instead of iced tea. Worst visit ever!

Waited an hour for food (was worried about asking where the food was as my German isn't great) went up after 30, was told to sit down it was coming. Went up after 50 mins was accused of lying, other customers around us were asked if we were lying Only at that point we were told that we 'may' get our food Manager came out and was very pleasent Got our food an hour after paying - no refund or compensation offered nor any apology Never experienced such rude staff (excluding the manager)

We had a school trip to Hamburg and ate at McDonald's today but what wasn't so good is always shown on maps. Not that many visitors but where we came it was really crowded here. But the good thing is I didn't have to wait that long for my food

Have food poisoning, with several people. Never again MC Doff.

Worst McDonald’s experience so far. We ordered with table service and waited for 50 (!) minutes - fast food, isn’t it? Staff never brought the order, I had to come up to the crew member with my receipt and eyes full off disappointment. Plant-meat nuggets tasted just like chicken nuggets which was cool until I realized that they just put together plant and chicken nuggets in one box. I’m not vegan and tried plant nuggets just for fun, but I can imagine how happy a real vegan would be happy with such order. Never again.

The girl very pedantically laid out the food on the tray so that the potatoes did not fall apart ♥️

The worst we have ever visited...

Generally always the same at McDonald’s. It's only when it's later in the evening that your strength weakens and it's less attractive, a bit dingy and less friendly. It also depends on what I'm wearing. If I look sloppy then I will be treated rather rudely. I'll be treated more decently if I wear a suit. It's a shame actually.

Very dirty and really crowded. It took a long time until our food was ready

i have ordered 3 mccrispy with bacon and i paid for it when i opened it and take bite and i found no bacon in it. this is not good.i come not again.

We had to leave our place after 10 minutes because people were waiting.... We didn't eat, nor were we asked nicely. The lady came with a security hat and pointed aggressively at us. We really just wanted to finish and wouldn't have stayed for an hour. .. Had to laugh and then left, but I've never been thrown out like that because there are too many people in the store.... Funny concept

Catastrophe. Our receipts were collected, the system apparently didn't work correctly. We ordered a glow-in-the-dark glass, we received black. Out of stock… great… Fries were sticky, burgers were thrown together, patty was black and two things were missing. Otherwise the food is typical McDonald's, at least. Thank you very much, we will refrain from doing so in the future.

Worst McDonalds in Hamburg. Unfriendly service (blonde) when I said that my order was wrong she just said okay and then ignored me

Order ignored, waited for over two hours, went to ask them and got no reply, and some staff prioritized their friends' orders, very bad experience

Can't you give stars? then I would like to give this away. completely overcrowded fast food restaurant. At the entrance, security grumbles at you and tells you how to get in line. When we finally placed our order, we went to where we could pick up our order. First of all, the people there were so overwhelmed with all the orders that they had to listen very carefully to his number, the display board was not being used. When it was our number, my children picked up some and I was waiting for 3 more ice creams. When I got the first one, the woman said to me, what else do you want here? the others want to run here too. I said sorry, I'll get 2 more ice creams. I showed her my receipt, her colleague snatched the receipt out of my hand and made the ice cream. At that time, a McDonald's employee came and pushed me aside. I looked at her and she said go away, I have to get here. I asked her what her problem was and if she couldn't do it politely. I'm waiting here for my ice cream. Then she said no, she has to get here now. it's such a rude disrespectful shop. Customer friendliness is parked in the basement here.

Don't order delivery from this place: I thought I'd give them a chance, but they keep failing: the order never arrives complete: last time they forgot to add all the fries, before that they mixed up the sauces, and now Some things are missing from both menus. They take a sweet 30 minutes to prepare the order and still don't take the time to make sure it's complete.

Unfriendly staff, no fresh food, forgotten food, stand taken away without order being delivered, extremely long waiting time, orders were left on the counter for over 20 minutes without mentioning that it was ready. We spoke to employees and they reacted unfriendly and shouted.

The employees were super disrespectful, the food was sometimes only delivered after over 30 minutes or not at all, and it was cold and everything was slightly burnt. Worst McDonalds ever!

doesn't deserve a star at all! The entire staff should be fired! I don't know how you even hire people who are incapable of dealing with people! Totally unfriendly, arrogant, as if the head doctors were in the hospital! I had to wait about 20 minutes for just one small drink, then I was rudely told: you have to wait, we don't have time for you! Wouldn't recommend anyone to visit this branch! Just a waste of time and money. The staff should first take a course on how to behave! Impudent and cheeky

I waited more then 40 minutes and then asked were my order ?. They told me that this is normally. And I didn't get my order.

Waited 45 minutes for one Mcchicken snd 1 small fries. Completely ignored by the workers who called other visitors as well as their colleagues stupid. Never visiting again and don’t recommend to others.

Dirtier shop, beggars and other shady people come in all the time. Everyone is talking about this order pad. I feel sorry for the employees there, they don't look very happy.

I've never seen such an underexposed franchise: you order something and things in the order are simply replaced without warning. That's not possible! and then not even correcting the price or apologizing is also very cheeky

I didn't get my green glass even though it was available. But the workers said no. So I went home sad

People beg you at the table here. Staff doesn't do anything. Want some food, very pushy. Not recommended...actually 1 star is too much...

The potatoes look like they were heated up yesterday - they’re just crackers, the dirty floors even stick to shoes. I waited for my order for about 20 minutes, as a result, my order was not displayed on the display, but it was already on the counter

Usual MCDONALDS .Very busy but normal at this time. Unfortunately the tables were all very dirty.

Only half cup of milk at 'medium' hot chocko and ended up with chocko powder not mixed at all. Didn't expect it because the cup was closed. In terms of price, McDonalds is not cheap at all, but they could also make a bit of effort in terms of quality...

You wait and don't get any food, and you're not allowed to ask!

Their burgers are very delicious. The environment is spacious and airy. There are many sockets to charge your phone and laptop.

The employees don't leave at all! The order wasn't brought anywhere near complete and when you complained about it you were laughed at. I would prefer not to give a star.