Burger King in Hamburg

They were just cleaning when we came in, so everything was spotless. The service was great, and the man behind the cashier even went out of stock to get some toys from the display case. Thank you so much for that. 😉

Unfortunately, it's often disappointing: The sauces are often forgotten when ordering – a recurring problem. The fries are a bit of a gamble: about 50% of the time, they're good, the rest are rather soft and not very fresh. During HSV games, the atmosphere in the store is almost unbearable. There's definitely room for improvement.

Modern, clean, decent salad, familiar burgers, and expectations accordingly. The beef hamburger could have been spread with a bit more mustard on the relatively small patty. The plant-based burger had a decent consistency, but tasted a bit like smoked plastic. With enough ketchup, it's fine. I also wished I'd been given a napkin on my tray instead of the game (I didn't order anything to drink) (or at least been able to get one myself). If I want a fast-forward burger, I'd rather go here than at McD's.

Nationwide Burger King paper coupons are accepted. My special request, for which I paid a surcharge, was not fulfilled. Burger King generally doesn't have great customer satisfaction, but this location is less bad than the other Burger King locations in Hamburg that I know (e.g., at Altona Station, Osdorf). Update June 2025: Now it has new furniture and significantly worse service. I've never had to wait this long for my food – 15 minutes. It was impressive how overwhelmed all the guys were. I thought my burgers would at least be fresh and warm. But they were cold. Bye cocoa!

The staff is understaffed and unfortunately not well trained, thus overwhelmed. Burgers pile up on the counter, but no order is ready. Everyone waits forever, and the burgers are cold when they reach the customer. Unfortunately, parts of the order are often missing.

The food is Burger King standard, so, okay, there's nothing to complain about. What really annoys me is that I've been there at least five times in the last three months, and every time there are "problems" with the ice cream machine. If you don't want to clean the machine, then stop advertising milkshakes or ice cream! I don't just mean this for this branch, but for the entire company. It's a Germany-wide "problem" that the ice cream machines at Burger King are broken.

The ice cream machine broke without warning. Drinks were very thinly mixed and almost lukewarm. Everything was warm at the end, but the burger recipe was completely different from what I remembered. Nevertheless, the team was friendly and tried to mitigate the mistakes.

We received good advice. After my last visit to Burger King three years ago, I was extremely impressed with the quality and taste, unlike back then.

The food at Burger King is generally good!!! Please fry the nuggets a little longer! 😉 The service here was really good, even though it was 1:30 AM...👍👍👍 Keep up the good work!!!!

Very clean branch. Nice employees. One star deducted because you unfortunately have to wait a bit for your food when it's really busy, but the food you order is fresh and hot.

Already very clean. But the mozzarella cheese was cold and leathery. And the burgers a bit cold. But it is very clean, very nice staff and also open late.

I waited over 30 minutes for the order, my colleague had already had his order for 10 minutes and had almost finished it. Both had ordered at the same time, each a menu with a burger and an extra. The Cola with ice cubes that I ordered came without them, perhaps they had already melted. Burgers and fries were fresh and warm. 1 star for the service because it seems to be total chaos in the store. It's not fast food and it has nothing to do with the system. Next time I'll order a pizza from the gas station next door and eat it in the car, it's quicker and cheaper. 3 stars for food and ambience.

Burger King is always delicious, fast and inviting. It is also important that Russian appears in the service menu for those who have not yet learned German very well.

Still the best FF fries. Burger typically far away from the photo. Cola great cold. As is the case everywhere in system catering, the seating does not invite you to linger. Very nice staff.

It's not against the staff or the food. But if you park there to eat, be sure to keep your receipt/receipt. I now pay a 48 euro fine to Smart Parking for parking incorrectly because I don't have a receipt.

Nice Burger King with friendly staff.

Very, very unfriendly service (once again - several times in the last few years), food not hot (not even for the first time), burgers prepared very, very unappetizing, dry and sticky, staff walking around the kitchen in civilian clothes, seating area seems very unclean and untidy, toilets unfortunately also unclean. We just tried it again - what a shame! We will no longer visit this Burger King and do not recommend it to other hungry people. There are plenty of alternatives in the immediate vicinity! (Of course there is a receipt to prove the visit!)

The employee is so stressed that she has forgotten politeness and customer service

I would like to rate the food, since my citizen was forgotten again, I didn't like it that much. No subsequent delivery, hence the service that doesn't taste that good

Everything's OK. Right on the main road.

Went there late in the evening and I have to say I was pleasantly surprised. Fries and burgers hot and fresh, the team in a good mood, tables clean, great!

I went to the drive-thru. The clerk was very nice and friendly, but I waited in line for a whopping 11 minutes. That was a bit too long for a fast-food restaurant. But the wait was worth it. It was delicious.

Ordered 3 things, 2 of them wrong...unfortunately I didn't check until too late

Both burgers I ordered arrived ice cold. Inedible!!!!

One of the better Burger King stores

Completely normal bk with completely normal cheap burgers

So I totally validate this King burger not only was the food good but on top of that it was super fast I don't even know if I waited 3 minutes between the time I ordered and the time the order was made I took to go I took VG it was the long veggie chicken and it was extremely good. I recommend 100%

Hygiene is a foreign word here! The employees in the kitchen wore tons of jewelry on their hands, the perfect place for germs and bacteria. When asked about this, the manager continued to discuss it.

Fries without salt and not fried no children's toys supposedly children were see sad 😢 not recommended wanted to eat in the restaurant sit with family and then they pack it for me to take away terrible service

The best McChicken is here ;) Just kidding! No, there's not much to say. The store is decent. Clean. It's all ok. You can do it. Tip to everyone: install the app beforehand. Otherwise it's really expensive.

There hasn't been any ice cream available here for years!!!

According to the staff, you should unpack and check your food yourself!!! Various things were missing... Food was only lukewarm after a 5 minute drive in the car This branch is more than bad.

I've been to bigger ones, but at least there's a nice atmosphere

Quick service. Food was hot and tasty!

OK. Sometimes longer waiting times

I just wanted to go poop and suddenly I noticed that the door to the toilet block was open. My buddy had to stand so that I could relax and abseil down.

Every single employee in the store is overwhelmed to the max, even a dead one can remember more than the lady at the counter who puts the food together.

Eating as usual... today a bill arrives for a parking fee of €48 from 11:48 a.m. to 1:24 p.m.... probably should have eaten quicker...

A classic Burger King, nice staff Coupons can be redeemed Parking space is available

Every time something is missing from my order - whether it's fries, sauces or even a whole burger. Another burger was missing today. This is extremely annoying and happens all the time. Very disappointing and unprofessional!

I actually always eat there but this time it was really bad. Unfortunately I ordered to take away and everything I left was surprised that the food looked like that, it looks like it came back from another order and put it in my place Thanks again and be careful next time

Nice friendly MA Food delicious

People PLEASE tell the people in the kitchen to use gloves. I saw from the drive how the kitchen worker simply put the patties on my xtra long with his fingers. You can also use pliers! And stop leaving the burgers jaws so long, the bottom is always hard and everything is just disgusting. Otherwise, please pay the employees a little more money then they might be more motivated

The food is fine, its what you would expect from a Burger King. But twice now, when ordering through Wolt, this restaurant has mixed up vegetarian and non vegetarian items. The first time it was ok, as everything delivered was vegetarian - but the second time the 'plant based' nuggets were meat - and this wasn't realised until partway through eating them. Once I can understand, as accidents do happen - but twice is either deliberate or just showing a complete lack of care and regard. Vegetarians be careful.

Ordered Big King and received it relatively quickly. However, the first one was cold and was exchanged for a supposedly fresh one. This was also lukewarm in the bread. However, the two meat patties were again cold to lukewarm. Not recommended for €6.29.

A little dry in their attention, but they do their best to help you.

Burger King has better fresh stuff than Mc, we think

A newly renovated Burger King. It's actually always clean here. The service is not really friendly but you are served quickly. If you want to sin, this is a good place to sit.

It's good for a fast food restaurant. It tasted good and it was pretty clean too. Tables were always cleaned straight away and the collection points for trays etc. were emptied.

Has anyone else been struggling with gastrointestinal problems since the weekend (December 8th, 2024)?

Simply super delicious as always

Service super friendly!! Food terrible.. Cold, dry, old.

Clean atmosphere, but unfortunately the burgers were all cold and the chilli cheese nuggets unfortunately had no pizzazz. The service also seemed a bit planned.

I was always happy to have the shop here... but when you're accused of being a vegan, that's really audacious... and then wrapped in PB paper. scam

-Quality : an excellent spot for a quick and satisfying bite. The preparation is impressively fast, making it a convenient choice for those on the go. Some of the burgers stand out with their really good quality, offering a delicious and flavorful experience. The jalapeño cheese pommes are another highlight—crispy, cheesy, and absolutely worth trying. The location is practical, with ample parking space for cars and its proximity to one of the main roads making it easy to access. -Seats : The seating is another aspect that stands out, comfortable enough to make your meal relaxing during a busy day. However, the cleanliness of the area could use some improvement to match the good quality of the food. Adding more staff to maintain the tables and surroundings would enhance the overall experience. -Paper Tissues Issue : It’s also worth noting that tissues could be placed in more convenient locations around the seating area. This small adjustment would make things a lot easier for customers. Overall, it’s a great option if you’re looking for a fast, tasty meal without compromising on quality. Definitely worth a visit!”

I must have exceeded my parking time. Costs 48 euros. I ordered food and ate it in the car, and digested it a bit in the car, I was in the car non-stop. The letter came automatically by post...

One of the better Burger Kings. Meet and Plant based were not confused. And requests for complaints were also responded to very nicely.

The best Burger King in Hamburg! The fries taste much better there and like potatoes. The Whoppers are awesome!

Simply delicious...better than McDonald's

The food is not tasty. There are no hand towels and soap in the toilet, it is dirty. And they didn't even put the dessert we paid for in the children's set. And the fact that there is no ice cream at all is sad. The worst establishment of the network I have been to.

Food cold! Tables not wiped down

Unfortunately not recommended if you are not asked to pay an unauthorized parking fee. Situation; You are at an open branch for 6 people (we spent a total of 79 EUR) and use the parking spaces. 2 weeks later you have a letter in your mailbox asking you to pay 48 EUR because you ate at an open branch. Neither Burger King, nor the employees on site nor the parking provider want to support or help. Written information about the opening times on the respective day would have been sufficient. Pretty poor performance. Therefore, I would never recommend anyone to eat there if even the parking provider and the branch cannot or do not want to communicate properly.

One of the better citizens of the king, I never had any problems with the food because it was cold or didn't taste good.

Just great Mega location especially the glass front and light in the shop, nice staff, great food

The long opening hours are positive. The documentation about the burger spitting is negative

I pay just under €10 for 1 citizen and everything is served cold. That's really disappointing. Xtra long chilli cheese burgers are great but not here

Good Burger King branch with fresh, hot burgers and attentive staff.

Again the staff didn't manage to put all the items we ordered and paid for into the bag... Unfortunately you really have to check your order, I have NEVER received all the items I paid for! Only noticed in the hotel that something was missing!!

Extremely unfriendly staff, food is often cold and dried out! In addition, there is no recommendation to park there because their parking service will give you a fine after weeks on the grounds that you parked there and need a receipt as proof, I don't know anyone who keeps their BurgerKing receipt!

Modern, order only on the PC wall, only card payment.

Order machines regularly crash, vouchers from the app are not accepted, menus are displayed but are not available! The order was also immensely delayed!!!

Food is disgusting and everything was just cold. Then we got a new burger that was also cold

The boss, who is of Asian descent, is very rude and unfriendly. We were there just before 4:00 a.m. on Thursday. When we ordered we asked at the checkout if we could stay inside longer, they said it wouldn't be a problem! We were also happy to pay good tips! Shortly before closing time, the boss came three times and said we had to go outside. When a friend accidentally let the tray slip out of his hand and fall onto the floor as he was leaving, the boss started insulting us in her language. When we sat down outside, I noticed that my jacket was still hanging on the chair in the store. When I entered the store I saw that they had deliberately thrown my jacket on the wet floor. My phone and other valuables were in my jacket! Normally, during training, whether in a normal restaurant or a fast-food restaurant, you learn that you let your guests sit while they eat, just make them aware that the shop is closing, but that the guests can finish their meal in peace !?

The interior has now been renovated. Looks really cozy and is much more pleasant than before 👍👍

09/19/2024: Shop closes at 12 p.m., super unfriendly and disgusting tradesman or something like that shouts "Drive In" at us from a car. Was mentally unable to form a complete sentence. Immediately left again, what is that? Complaint is out.

Ordered at 11:57 p.m. and received the bag at 12:23 a.m., incredibly quickly...

I think after the third case of food poisoning I can say that I really won't come to you anymore.

Employees are unbelievable, I place an order for 28 euros and only get half. Stay away from the store. Never again!

Untrained and sometimes unfriendly staff! Too bad.

Food was served incorrectly twice, there was 1 cucumber and a pattie on the burger and well there were a lot of mice running around outside so it wasn't all that great.

Obviously Burger King is a franchise So taste is same at all franchises.

Double cheeseburger with extra cheese takes 20 minutes

Customers are served much better and faster if they speak the same language as the employees. All customers who came after me got their orders before me. After almost 20 minutes, I was glad to be out of the store. At home I discovered that the employees simply ignored the extra requests that had even been stored digitally on the machine. Ordered Big King without onions - got it with onions. Ordered chili cheeseburger - got no jalapenos. Thank you for nothing. I can more than understand all the bad reviews. Don't come here again.

The atmosphere is very good and the food is also 👌🏽 good

Onion rings weren't cooked properly, the burgers were only lukewarm, the cheese wasn't melted...

The staff is unfriendly. The cashier is very rude and behaves rudely. Instead of giving the customer the money, she throws it on the table.”

We wanted to have a nice time with friends but unfortunately, they bothered us many times during the food. we have been asked to leave the shop in the middle of dinner, because It was the end of their working shift. however we tried to finish our food quickly, they bothered us again & again. it is a shame to see this type of behaviour & annoying regular customers, especially their manager, she was so rude and unfriendly. hope to see a change as soon as possible.

Very unfriendly staff, the lady at the checkout didn't speak but just stared. Clean. Food took a long time

Despite the extreme rush after the Taylor Swift concert, we had the situation well under control and kept a cool head.

Bread was hard and cold were also better times at BK

The tables are clean, the order was prepared quickly, everything is delicious, there are plastic lids and straws (this is not available everywhere)

A plant-based hamburger with only ketchup was ordered at the drive-in and a chicken burger with mustard was served. So go back in and complain. Then got a normal hamburger with everything, so complained again. After that it finally worked, but of course the rest of the order was cold.

Waited ten minutes for a coke and a burger. Staff preferred to chat with friends and give away burgers. Reacted very unfriendly when asked. Was the worst Burger King I've ever been to.

Employees speak German poorly and are pretty clueless.

We bought some snacks on the way home yesterday (7/26/24). As a customer, you somehow had the impression that none of the employees knew what the others were doing. We ordered 4 cheeseburgers and a teriyaki burger. Unfortunately the meat tasted strange and the bread was very soft. People remember Burger King quality differently.

After a long time I thought we would try fast food again. And according to the motto “why eating with a clown when you can dine with the king”, the choice fell on Burger King. That was a big mistake. Because even though I thought Burger King was better than McDonald's, I was proven wrong. The King Nuggets were so incredibly tough and gristly that I complained about them at the checkout. The way the shift management then treated me was even more underground... I mean, the nuggets don't taste good, what should I do? Still eat?! She had a different opinion and, annoyed, threw 3 (!) new nuggets in front of my nose. The only thing that really tastes good is the sauce… sorry. Regardless, my husband had a chicken burger that was just as horrible. The receipt then advertises “Leave a review on Facebook and get free coffee or fries.” I've now given my review here and I don't want to go out to eat there anymore... I'm giving up my free snack. It's a shame, but in Germany fast food is neither fast nor good. And Burger King is no longer visited due to the quality of the food and the “customer service”.

Been here several times. Today I tried the King’s Emmental beef burger. I'm already so full that I can't manage the second burger or crispy chicken. The paper straws are not so good. Brings you more to drink straight from the cup.

I have never experienced such bad service at Burger King.. Boy is it a loss with 2 orders and 2 questions..

Very nice fast food restaurant. Nice staff, fresh food and clean toilets. You can sit outside very comfortably. Top

The offer is blocked. No more ice cream and milkshakes. The brownie with just sauce is just too sweet. The ice cream was always the perfect balance. The staff tries hard, but is disorganized every time I'm there. No matter what time or day of the week.