McDonald's in Berlin

You should always check your order; there's always something missing. I've had this experience on every visit.

Really, really disgusting. Everything is dirty. Tables, floors, toilets. The staff only understands English. Trash cans are overflowing and it was relatively empty, but no one saw the need to clean. Not again.

Unbelievable but in this restaurant bicycles and e-scooters are taken into the restaurant!!!

It's unhygienic to leave your bikes and e-scooters in a restaurant while you wait for your order. Customers often point this out to the staff, but nothing is done about it...sad!

Probably the worst Mc D I have been to in any country. You can spend 30 mins waiting for a hello at the drive through so went inside to order and it was quiet. Order still took another 50 mins for a Big Mac combo and nuggets. What is this place!

If McDonald's is your thing, then this is the place! The staff is so friendly and accommodating, and the atmosphere is very pleasant. We always enjoy coming back!

I picked up food and there was a beautiful black hair in my Chicken Big Mac. The employees at the drive-thru don't understand a word of German; you have to say everything twice.

Well, we were at a drive-in and at the end the chosen mayonnaise was missing and there were no napkins

Ordered and picked up quickly via the app. It always works well.

The district manager should urgently address the prioritization of incoming orders. A discussion with the store manager is needed. Taking almost two hours for one order indicates a structural problem. Especially when, after the second call, they assure you that the food will be there in five minutes, and then it takes another hour, even though that's unrealistic. Poor drivers, who get the full effect. A disaster.

The store is completely overwhelmed – four cars in the drive-thru – and a 50-minute wait, even though we've already ordered and paid for everything online. Unfortunately, this is a permanent condition; I can only advise everyone to move on and go to another McDonald's.

Perfect for grabbing a meal or snack.

Poor service, table wasn't wiped down even though I mentioned it. !!! Then did it myself. Burgers carelessly thrown together. The store doesn't work at all!!!!!!!!

Very unfriendly One of them sent us out of the store for no reason because an employee made a mistake. I'd rather go to Burger King

The absolutely friendliest and most helpful McDonalds in a long time, great and please keep it up 👌💪🙏

I went to McDonald's today and was unfortunately very disappointed. I ordered a Double Hamburger Royal cheese and a Double Hamburger Royal with tomatoes. Both burgers were completely dry and cold - the meat wasn't even lukewarm, but really cold. The rolls were a far cry from the promised "very fluffy roll" - they were flat, chewy and barely chewable, almost like a pressed pancake. The official website says: "Now even fresher, juicier, simply more delicious. The Hamburger Royal with delicate sandwich sauce, crisp lettuce, 100% German beef, two fresh tomato slices - and all in a very fluffy bun." Unfortunately, my meal had nothing to do with this description. The french fries were also cold and disappointing in taste. Overall, the food was not fresh and far from what you expect from McDonald's. My receipt was over 57 euros because I also ordered menus for children. By spending so much money on cold, dry and tasteless food, McDonald's will soon lose its loyal customers. If the problem is with this branch, I would be very happy about tips: Is there a McDonald's branch in Berlin where the food is really fresh and tasty? I would like to have a good McDonald’s experience again.

After more than half an hour in the McDrive, we discovered at home that the McChicken Classic was packaged without lettuce and mayonnaise, that the 6-piece Pantnuggets we ordered were missing and instead there were 8 ChickenNuggets in a 9-piece PlantNuggets package. All in all, very disappointed.

We ate there today with our grandson and I have to say the garbage was piling up in front of the entrance. This continued all the way to the order column, with napkins on the floor and leftover food everywhere. No receipt came out after ordering. We wanted to eat outside but almost all the tables were full of used trays and packaging from citizens. When we found a table I grabbed napkins and went to the ladies room to wet them and clean the table that was full of ketchup and leftover food. The next shock the toilet looked like a wastepaper basket, napkins and toilet paper everywhere on the floor and it smelled terrible. While we ate, the shift manager and two employees stood outside smoking, but no one cleaned up. The trash cans were overflowing and the trays were piled high on them. The chicken on my citizen was dried out and the fries were definitely past their expiration date exceeded twice. The cola came without ice cubes or a straw. For dessert we wanted to eat a Mc Flurry vanilla (sold out only chocolate).

Today we were 2 adults and 2 children at McDonald's. It's really the first time that we've briefly considered whether we're really in a fast food place! It starts with personnel. One employee was more than objective, the rest were so uncoordinated, uninterested and without a plan. You can even tell at the counter who is finishing work when or who is supporting in the wrong place or at all. After paying in cash at the counter, the wait for the food is 45 minutes. It took a while, but it wasn't until we asked that we noticed that our order wasn't even recorded in the system. When asked, the money was paid out rudely and without any apology! Never again! The star that you have to give to write a review goes to the one employee who tried hard!!!!!!

Got three wrong burgers plus staff who don't speak German!!!!!!!!!

It takes and takes time… whether in the store or delivery service. In addition, the store is not kept clean on site.

Please just shoot the place and set it up again With staff who know their job and a final manager who notices what's not going well and makes it better. Nothing is working at the moment. Don't come back.

Stopped there briefly for a snack. The service was very friendly and the café, cookies and ice cream tasted very good. I would recommend it.

I have no idea what the employees in the store are doing. They wait 15 minutes for one milkshake. Pure hecticness behind the counter. System 0! Never experienced such poor service.

Hardly any guests, but still waited 22 minutes. Fast food is different. Apparently it's a logistics problem, as the problem occurs more often here.

I think the biggest problem now is the staff and their organization. You wait an incredibly long time for your order and the order is definitely not processed. Furthermore, it feels like the ice is constantly running out...

Five out of eight employees hold the counter while new guests unsuccessfully search for a decent place to sit. All the carts were full, guests didn't know where to go...hence almost all the tables full. Two/three employees were busy, the rest disappeared at some point. We were there for about an hour...the situation remained unchanged over time

Good service and the best shift leader from Mc Older gentleman! Gray hair Good quality 👍👍🫶

Wait three times. Every time my story was forgotten very rude.

This evening I stood in front of the McDrive serving window for a solid 25 minutes waiting for my order. There was no one in front of me. There was hardly any activity inside, but judging by the behavior of the service staff, the way of working there seems to be completely normal. Then they wanted to give me the wrong order. Sorry, dear Glienicke McDonalds team, but your performance is in great need of improvement.

Better than expected.Food was right.The quality doesn't keep up with the price.

Long waiting times (sometimes >20 minutes), the food was often cold and I've seen employees friendlier at other branches. Try to avoid the place as much as possible.

Unfortunately the same problems have occurred repeatedly. Food is missing or something was packed incorrectly. In addition, the food is cold and cannot be enjoyed. In addition, you wait ages for your food. Absolutely not recommended, the quality has decreased massively in recent years.

Worst McDonald's! Extremely long waiting times in McDrive.

It is and remains fast food Unfortunately, prices have risen so much that a real restaurant visit is more worthwhile and keeps you full for longer.

On Saturday at 6 p.m., very crowded. Even when driving there are longer waiting times.

Waited 25 minutes for our food... never again

It takes ages to get a pack of fries… it is als dirty and badly organized. If you dont want to wait 25mins for your fast food you need to go to another McDonald’s

Unfortunately we had to wait almost 40 minutes for our food. Half of it was still missing. Overall relatively disappointing unfortunately :(

Bad !!!! Long waiting times, cold burgers, additional ingredients are forgotten and delivered cold, toys are forgotten in the happy meal and the garbage piles up. Very unfortunate

Customers stand at the McDrive for far too long... a line of cars leading up to the ordering terminal. After 20 minutes you did it...

Well, today my order was to take away, yes completely...I ordered 2 menus and 3 burgers...I wanted to freak out again at home because I missed the Chrispychicken...but it was hidden in the bag of fries...you can't tell ???

Unfortunately I have to give one star here. Back for the first time in years. Employees have no idea and unfortunately neither does the branch manager. Apparently there are no items ordered. Even though everything is in the app. Then it went back and forth. But unfortunately there was also little friendliness. Almost every table was dirty. Not to mention the floor. Other guests cleaned the table in disgust. Unfortunately the food was also lukewarm. The tray trolley was so full that we left the tray on the table. Half of the food ended up in the trash. It was the last time I was there. It's amazing that anyone still goes in there. There was enough staff...

Mediocre and dirty toilet. That's why I don't want to sit in the dining room anymore and prefer to take the food with me. If necessary, it's even better to eat in the car.

It was clean, the food came quickly (it wasn't full) and was handed over with a very friendly smile (younger colleague). You immediately feel welcome

If the service staff were more concerned with the customers than with themselves, 1-2 more stars would have been possible.

Went to the drive in there this evening. Waited a whopping 40 minutes from ordering to handing over the food. Only two cars in front of us. The store manager stands around with his hands in his pockets and jokes with his colleagues instead of helping. Disaster. Never again !!!

The toilet is a bit lacking, no soap, no towels and the dryer only blows cold. And this has been going on for months...

Order via Lieferando did not arrive even an hour after the requested delivery date. Reachable by phone again 15 minutes later. Restaurant then said it would be at least another half hour. Order canceled, guests disappointed

I thought it was really good but then I came home and my curly fries were missing. Now I only have four nuggets for dinner

Food: Average, just like any McDonald's. However, a little more expensive compared to other McDonald's. Service: Good and not so good days with the service. Orders at McDrive often go out incomplete, but when complaints are made, the staff responds very humbly and with generous compensation (free apple turnover, McSundae, etc.). Ambience: Typically McDonalds, modern and reasonably clean.

I was just at Mac Donalds after the kids swim. We waited 30 minutes for our food. At home we discovered that the burger was packaged without sauce accessories. What a mess.

The staff made an effort, but the 20-piece Chicken Mc Nuggets box was missing from our order. Additionally, the men's room was incredibly dirty, as were the tables. We were given cloths to clean the inner table, but that shouldn't actually be necessary.

This was the best McDonald's visit ever.

Always works but HOW damn expensive have you become!?! So much money for hopefully good quality

Everything is way too expensive and when the kids come home from school you can't understand your own words

This branch is now the very last one. Some of the staff don't understand German, and the unusual coffee - today it was the Iced Shake Choc - is not included in the orders. It is now commonplace that coffee etc. are not included in the order. The wait for 3 burgers and 2 cokes was longer than 35 minutes. Not at all possible for a fast food restaurant, but no wonder with 3 employees. And the highlight of the evening, the Monopoli stickers from the 2 large drinks had already been removed. What a great branch and nothing has changed in the last 2 years except the staff. Sad

Unfortunately no German speaking staff! Neither the order in MC Drive nor in the restaurant produced any results. I have been a guest for over 20 years....

It's just McDonald's. However, more expensive than the other restaurants. For whatever reason...

Sometimes employees are easily overwhelmed. But otherwise the usual McDonalds food.

The double cheeseburger was flat and not solid

We were just there and got a burger to take away. Then came the nasty surprise at home. What is that? Mold or flour? We weren't sure, so unfortunately we threw it away...

Fast service, friendly employees. MC Café has its own counter, which I personally think is great.

Even if it's a little more crowded, everyone is still super friendly👍

Very long waiting time even though there wasn't much going on, and then I forgot half of it. Unfortunately it happens very often.

The waitresses/cashiers were very unfriendly and were obviously making fun of the customers. Impossible, how can anyone hire such young men? Don't go there so quickly anymore. (The food is true but ok) I also have to say that the store has a very special concept. Not overcrowded but overwhelmed. I've been going here for several years and in 2 out of 10 cases they manage to get the order out correctly.

Somehow there are always problems with orders in this branch

Unfortunately, this branch is not recommended. Comparable to other branches, you wait a very long time for your order (in my case ~ 10-15 minutes), which is obviously related to the fact that 3-4 employees in the checkout area step on each other's toes, chat and get bored, while in the kitchen 1- 2 people prepare everything themselves. Cleanliness of the restaurant... Hardly to non-existent.

Terrible even by McDonald's standards: long waiting times, burgers not assembled according to the headquarters' specifications. A long queue outside in McDrive, inside dirty and uncleared tables. There are 5 employees behind the counter, one of whom makes all the burgers alone. The rest get in the way of each other's work processes and insult each other in front of the eyes and ears of the waiting customers. I didn't feel like eating the food before it was ready.

I really have no words for this branch Just horror

We wanted to order on a Saturday using the current coupons. However, the employee then informed me that they independently (own rule) do not accept vouchers and coupons on the weekend. This rule is definitely new to us as we have often ordered with coupons on weekends 🐷. For me an absolute nonsense and bad service! Unfortunately, this branch is getting worse and worse... apart from the fact that there are regular problems with the ice cream machine and the shakes. Too bad! It's also a shame that you can't criticize with 0 stars.

My order was canceled after over 90 minutes without any explanation. Never again!

EC terminal was defective and was rudely rejected. This was my last visit there today!

For me it's the McDonald's near me. Service is very good and I like to go there quickly!

Very relaxed there, even though it's sometimes busy, the food still comes quickly so you don't have to wait long

Manager with a bald head, a beard and a tattoo - great guy, on the ball - monitors all processes at the same time and supports those who work there. Good customer contact. Managers with gold watches, glasses and bald heads + outsourced call center operators = problems are inevitable in Habibi slang + ghetto extended family flair. Absolute garbage. -but hey, golden?/gildene? Wristwatch

Check beforehand whether everything is there. Food was forgotten for the second time in a row. The first time the sweet and sour sauce, then even the nuggets. Just disappointing.

Ich bin in dieser Filiale eigentlich Stammgast, war jetzt allerdings schon länger nicht mehr da.. wurde das alte Personal jetzt komplett ausgetauscht? Jedenfalls musste ich heute meine halbe Bestellung entsorgen, da an meinem Pappbecher lange, schwarze Haare klebten vom Personal was mich bediente. Auch in den Pommes fand ich Haare, der Hamburger Royal TS schmeckte extrem fad, die Tomate war äußerst labberig, auch diesen Burger entsorgte ich dann nach 2 Bissen. Der Cheeseburger schmeckte auch nicht mehr wie gewohnt. Bin doch schon ziemlich enttäuscht.. das neue Personal war zwar nett, aber wenn das Essen nicht schmeckt und man überall unhygienische Haare dran findet, ist das nicht gerade sehr appetitlich.. holt bitte wieder das alte Personal zurück, da lief ALLES reibungslos!

Table service doesn't work at all, priority has drive, guests seem to be a nuisance and are sometimes ignored

This McDonald's is opening hours late and doesn't open at 9 a.m. sharp as planned - it's 9:01 a.m. and I'm hungry

The MCs don't wake up at 9 a.m. sharp as planned. I'm very angry with the management and would like to complain here in a polite but determined manner

You can't eat there when it's a bit warm. Drive in every time but every time something is forgotten.

Errors will be resolved in a friendly and courteous manner as soon as they occur. Food always well prepared! Service is always trained. We'd love to come back!

We ordered 5 times and 5 times everything wasn't there.

We go to McDonald's very often. The one in Glienicke is really good. Fries are always freshly fried and the citizens are not that old (at many others in the city, it tastes sticky) .... Today (04.08.'24) was a real disappointment... Ordered Mc Sundae for our little one (not the first time) I got half full... I complained. In response I got: "Was it ever full?" Impudence!

Happy Meal without games...The kids were really happy, thank you!

You just don't get what you order. Very unsuitable for take-away if you first have to take the burgers apart in the store to see that there is bacon on a bacon burger and everything on it that you paid extra for.

Fast food restaurants are different - something is often missing when you order at a drive-in.

MC Donalds with MC Café and Drive In, Very clean and everyone is really very friendly in the drive in. You can order via app and pay with PayPal. I'm really satisfied.

Mega service with personal help when ordering... Great shift manager 🙂

Very friendly staff and food was freshly prepared

Out of 10 orders, at least 8 are incomplete... There's almost always something missing... I stood in the McDrive for more than 20 minutes... Thought there were times to be fulfilled there too...

Branch employees strive to process all MC Drive orders as quickly as possible. Everyone is very polite.

Very industrialized food; The focus here is on efficiency and not on quality. If you look at the ingredient lists, you become particularly aware of this: here, for example, cellulose is officially served :-( This of course applies to all branches.

Typical food from them. Just check your order they done times forget things.

The burgers didn't look neatly prepared, just quickly slapped on top of each other. Service was okay, the display boards just didn't work. Located outside, therefore quiet location

McDrive is not recommended, waiting time in line is 25 minutes. It's not OK.

It's getting worse and worse...restructured staff, burger meat too dry in one burger, not cooked through in the other, burgers way too expensive...there are better burgers for the same price.

Never seen such a dirty McDonalds. When I asked if I could get a cloth to wipe the table, I was given 3 refreshing towels. Takeaway only, probably because all the tablets were full of rubbish in the removal truck. It was very empty, now I know why...

Just keep closing earlier and earlier, the times aren't right.