McDonald's in Berlin

If you wait more than 15 minutes for your order in a fast-good restaurant, you're just not ready to hear a response to a complaint, nothing else is malicious. Mind you, at a place where a lot of people stop for lunch, I would have liked to have had more than 5 minutes to eat

The table where I want to eat is not wiped and is very dirty. The people I work with can't speak German or English! I saw one of the employees making fries from the deep fryer. The food looks pretty unappetizing. Service: So now we come to the fact that the service here is very slow, so it may be that you have something to do, but for a menu like cola and citizens it really doesn't take 1 hour👎

I took the food with me, there was only 0.3 l of 0.5 l in it, I forgot the fries, a real juice shop. Most people don't understand German. The toilet attendant takes 0.50 cents for every visit to the toilet (even if it is obvious that you have eaten there) and puts it in her pocket. They put a slice of tomato in a Big Mac. 😂😂😂👍🏼

Apparently I'm not allowed to wash my hands here as a guest before eating without paying? That's disgusting and unfair

Didn't even get the dish I ordered.

The toilets can only be used for an additional charge of €0.50, which I personally find to be a disgrace, as the toilet facilities in a restaurant should be free to use (at least for paying guests).

A McDonalds as we know it. Long waiting time, staff overwhelmed but the taste was delicious

Very slow. Veeeery slow. 30 minutes for a cheeseburger to get ready.

I ordered a Hamburger Royal TS! I GOT HALF BREAD, A PIECE OF MEAT AND A SLICE OF CHEESE! Antisocial! If I could I would give ZERO stars!

Nice staff. But do something about the ventilation. The whole restaurant smells like roasting.

I just ordered something at the counter and specifically asked how long it would take. That I only have a maximum of 5 minutes because I have to get to the train. The person at the counter then said to me: that's fine and this isn't a problem! I then ordered and paid. Otherwise I definitely wouldn't have ordered. After over 8 minutes I still didn't have an order. I have clearly stated and signaled several times that I need my order now because I have to go. Then there was a repeated nod. But in the end no one cared. Nobody understood German either. Although I speak English and have spoken to people in English, I had the impression that they didn't really understand that either. Ultimately I had to leave the branch. I paid for everything but didn't receive any food. I wouldn't have ordered if we hadn't been clearly told beforehand that the 5 minutes wouldn't be a problem.

Waited 40 Minutes on my happy meal and fries.

Every week at 3 a.m. I picked up food after partying. They saved my ass. Load top. And nice service. Got 6 chicken nuggets on the house.

Food was cold and the potato wedges were wrong, had a large menu and had almost nothing in it and the cleanliness left something to be desired and the people had no thanks. The burgers don't look like they do on the signs, they're not made with love, they're just lashed up.

Ordered double chicken burger and got double cheeseburger

Ordered 2 apple pies and a double choco pie and a few other stuffs. Only got 1 apple pie, did not get the other apple pie, or the choco pie

The coffee tasted like powder 💀💀💀

Food was pretty good but had waffle fries mixed with the normal ones. I don’t mind this but suggests at least some level of cross contamination. However, €0.5 for the toilets is silly- I can understand keeping out non paying customers but if I’ve paid and got a receipt it should be permitted to wash my hands at least before I eat. Surely it costs more to have a toilet guard ready all day than it would to just clean them more regularly?

I've never seen anything so pathetic. Best running restaurant in the world. And as a guest you have to pay €0.50 cents. I respect the work of the toilet employees. But it should be up to you how much you want to tip. And you are not forced to pay as a guest. You should be ashamed of yourself for knowing McDonald. Then it doesn't even drain. Awkward

Check your orders. Things are regularly forgotten when packing.

This is what 2 large portions of fries look like I received. You're being ripped off here. Also with the burgers etc. I recommend going somewhere else. Unfortunately, this is a system in this branch.

Very friendly staff, delicious food.

The clerk tonight was very rude! The large burger set that I ordered was also deliberately replaced with a small burger. Even the large fries were replaced with small fries! I ordered a menu of 10.99 euros and was very impatient to be given a menu of 5.99 euros!

Yesterday we ate in this branch with our little 3 year old son. Our son was lying on the bench playing in his car (the shoes weren't on the seat). After about 20 minutes a man stood at our table and looked at us and the little one. Since the McDonald's logo was only very small on the arm, we couldn't tell at first that it was an employee from there. He didn't seem well-groomed either; his work clothes were very dirty and stained. He told us: “Our child should sit down; other customers might think he is sleeping here and that could give others the wrong impression.” We told him that he always plays like that and that he doesn't sleep either. There was no getting to it and there was no deviating from the fact that a 3 year old kept playing like that. We left our food and left. There was a man sitting two places behind us with a beer bottle and hadn't even eaten anything. Three employees walked past him and no one said anything to him. But we as a family are taught. I think it's really disgraceful to treat a family that way when they've just bought something. Our son didn't yell or do anything else. Very sad how you treat customers. And everyone else who doesn't buy anything and is dirty and unkempt is allowed to stay in this restaurant. The tables and benches are completely dirty and none of the employees care about it, but a family will point out such nonsense.

Waiting for hours, not a full selection.

They charge customers for the bathroom.

The hamburgers had flies in them and the fries were rock hard like they were made 2 days ago, unsalted and disgusting

First time in this McDonalds as a tourist. They yell the order number and just walk away. No straw by default (for your drink), way too fatty fries and the place overall feels quite dirty. A fat fly landed on my burger while I almost took a bite aswell. Also on a side note (not this McDonalds fault), but the mayonnaise here is really bad.

We arrived to eat this afternoon. We ordered at the terminal for table service on site. The fast service arrives, as French we say Hallo! to the server. To answer us would have cut his throat. But the best part was that my drink was spilled on the table. We had to clean up ourselves and no apologies were made. Nor compensation of course First and last McDonald's in Germany.

Good service, but the coffee is way too hot, hasn't McDonald's learned anything from the Stella Liebeck case? If I can't drink the coffee after 10 minutes, something is wrong :-)

McDonald’s eben. You get what you expect ;)

Didn't grade it 1 star because the food was actually good. The problem is that I asked if they had a restroom where I could wash my hands, I have been instructed to go upstairs where there was a lady that didn't speak English with a paper with "0.5 EUR" on it. Basically she didn't want to let me in (again, not speaking German was not in my favor) unless I paid 50 eurocents which I would have gladly done if I would've been able to do it via card which is something I expect out of any place in the 21st century. Instead of hiring a person that doesn't speak English wouldn't it be easier to have a robot that has multiple language options as well as cash+card payment?

I have to keep saying it's the worst McDonald's I've ever experienced. Food organized via app. Proof of payment from Paypal is available. Orders have not arrived. Staff says please order again and wait until I get my money back at some point. From my point of view, attracted 👎👎👎

Always check your order! They forget something every time.

Bad, cold food thanks for nothing Baljeet

I ordered an caramel ice latte. Waited 30 mins for room temperature coffee with no caramel flavor or sweetness as i had requested. Had to complain about the wait in order to get my drink. Very dissapointed.

A weekend in Berlin..The dirtiest McDonald's I've ever been to..Cleanliness...hmm..if you look at the nooks and crannies..bad..train station flair..it could definitely be better..

Richtig geil hier, gutes Essen, nette Bedienung, und ansonsten muss ich hier alles noch hinschreiben um über 100 Zeichen zu kommen.

Absolutely filthy. The stairs, chairs, floors full of grime and dirt.Didn’t want to eat there it was so dirty.

Positive: very good latte macchiato, delicious strawberry cake, relatively quick service Negative: wooden spoon for cake, cake plate not entirely clean, seat and table not clean, under the table not clean, floor at window front very dirty not just since today Overall: for Not suitable for a cozy stay, better to take away and enjoy somewhere else/ I hope that this criticism reaches the restaurant management and improvements are made

If you're standing at the checkout, you've paid and you go to pick it up, you'll be told that you haven't paid yet and you'd prefer not to give one

You have only one task! Wrong delivery! I paid for double cheese mc, they gave me simple mc! Terrible experience with 3x overcharging!!! As I got take away I couldn’t return it!

Aaaah, good old Bahnhofs Mc,s quality. It took forever to complete this masterpiece. Less love is hardly possible.

Probably one of the worst McDonalds in Berlin. Make beef patties on the McPlant. But this restaurant also fits in well with the shabby surroundings of the Gammel-Ostbahnhof.

An employee said "We're doing everything right" when we asked about something, but ultimately (unfortunately we realized too late) we arrived home with -2 McChicken. Very disappointing

I recently tried the pizza pockets and would like to share my experience. Unfortunately the product didn't quite meet my expectations. The dough was unsettling, soft, but the taste left an awful lot to be desired. The cheese and tomato sauce were there, is the most I can say about the cheese and tomato sauce without being downright offensive, and I couldn't taste any meat, unfortunately I don't have a microscope here. To find out if there was any meat in it. It wasn't right for my personal taste, but I can imagine it could be fine for others who have never cooked before or perhaps don't know how to handle fire. All in all, I think the experience of this food will ultimately keep me healthy for longer. As we all know, McDonald’s is not very healthy. But if it doesn't taste good anymore, that's no problem.

Unfortunately, this restaurant does not meet McDonald's standards. 10:1 (Chees, Hamburger) Patty's well below core temperature. The fries were in a cold condition. The coffee was served in a mug, sugar was forgotten. Here too, no standards were met. No communication with guests at all. No good day or nice day and that in an empty restaurant (7 guests).

Asked for tap water and they gave me this and put a lid on it so I would drink it and not realize (if I hadn’t been smart enough to check). As you can see in the photo, it is a urine colored substance, not clear. If they didn’t want to do it they could have just said no! Trying to poison me seems uncalled for

Cheater. Always withhold drinks upon delivery.

You get a wrong waiting number and when you look for food after 15 minutes you are told it's your fault because you have the wrong number + your food is cold

I just feel bad. There was something hard like rock in the cheeseburger meat. Nuggets were so disgusting you could taste the old fat and had weird lumps in the meat...but the staff was nice.

Get completely dried out rock hard nuggets

Ice cream ok, but paid toilet...

The very worst McDonald's branch I know. The staff has absolutely no interest and is also unfriendly. 2 Mctoast in the morning easily takes 15 minutes. The absolute hardest thing was where I saw a pigeon walking calmly in the kitchen!!!! Tables constantly dirty. This store is absolutely disgusting. Addendum: Breakfast was served here until 2019 and if it takes so long to prepare that you almost miss your ICE then that's bad. Recently I was there again, at least the cleanliness has improved, but the staff has gone from not being interested to not knowing much. Knowledge of German would be an advantage.

Just because I ordered a hamburger without mustard, onions, pickles and ketchup, a lot of salt was sprinkled on top😔

Simply disgusting! The floor is sticky, the sight of the stairs makes you lose your appetite, and the trash piles up in the tablet carts. Never again!

The toilet stinks, the hoods don't work, the toilets are dirty.

technically a lot of sitting area but the upstairs is closed so barely any sitting place - great; asked for some brown sugar, instead of telling me: we don't have; they just completely ignored it lol? overall, meh but at least it looks somewhat clean

Honestly, nothing to say about this McDonald's, I saw the negative comments because of the pay toilets but I have to admit that the station stinks of piss to death and they probably do this to keep the tramps away from their toilets 🤷🏻‍♂️

It's a shame to ask for money to go to the toilet!!

One star because the toilet costs 50 cents even though it is ordered here. Toliets also looked rancid...

What I don’t like is that McDonalds in Germany charges for using Toilets

the fact that they force you to pay 0.50 cents to go to the toilet even if you’re a costumer is abusive. There is a lady there who doesn’t let you pass asking for the money, disgusting.

Second time today, when the older lady (short hair, no English, shift manager?) is screaming at guests in German. Pretty oldschool. 1st time she charged me too much. 2nd cuz I was eating 'in a closed space' that was not closed at all.

It tastes good here, but unfortunately 617 seconds until a simple strawberry milkshake is served to the table is simply too long. Tue, April 22nd Order at 11:39 p.m., table service at 11:50 p.m

I love the woman who shouts 218

Apart from the overwhelmed employees of this chain, I of course noticed that a very nice lady who was dripping with sweat (I thought the fries were therefore oversalted) was handing over the food and was a little scared and anxious. Due to a makeshift business, the toilet lady was the first to notice. I found it really nice how she greeted me with a smile (without teeth) and immediately asked for the 0.50 pesos. Unfortunately, since I couldn't interpret a word (it may have been because she wasn't speaking clearly because she still had about 1.5 mangoes in her cheeks), I easily walked through the restricted area straight to the men's toilet. It was beautiful, of the 5 urinals, 3 of them flushed, toilets were blocked and when the towel holder was empty and I realized thanks to my eagle eyes that everything was in the overfilled garbage container, I knew it was going to happen again Pants wiped. Apart from the completely urinated tiled floor, it was a really great experience that should be a "must see" in every travel catalog. For the toilet lady, all you can say is maybe mentally inhale less Tiktok and better keep an eye on the job. And of course, if you give a thumbs up you will be praised👍🏼

Food was ok, but there was a random guy charging coins for the toilets, he even had a coffee from somewhere else, I asked the staff and they said it was with them which seems shady...

The hall is dirty, the packaging of the food is terrible, ketchup just leaked out in one burger, and there was none in the other. The salad was served in a package, the freshness was not the first, it did not look very good, they did not eat it. In addition, no utensils were provided for the salad. That is, you need to eat with your hands or a wooden spoon for coffee))) McDonald's in this place lost its service, for which it was famous. I do not advise. Try visiting another location.

The staff is super friendly and helpful, which really made my morning! :) <3

Sunday afternoon. 3 p.m. Have a burger before you leave? Not here! The tables are dirty and the food takes over 30 minutes to arrive after ordering. Poor feedback culture when asked. The food had already been sent out. All in all poorly organized.

I ordered a take away and paid for the a full double burger menu at there but they missed my french fries (or maybe removed it to save more money and cash)… I came home and I saw that the paper bag has just hamburger!!! It is the first time I experience such things in a fast food.

Best McDonald's I've ever visited. A second floor for top view. Very clean. Even coupons on the back of the receipt. Food fresh too. Only recommended.

Food has no taste, plus dirty place and tables

Delicious food, what you'd expect from a good McDonald's! Very good menu items and freshly prepared food.

Incompetent night manager. If incompetence were 1.90m and wore glasses she would look like Mario Something, the night manager at this McDonald's restaurant. Since we had to wait 25 minutes for our food, we had plenty of opportunity to watch the man at work. Other than standing around and picking up a few fries every now and then, we couldn't see any more enthusiasm. Unfortunately, he reacted quite rudely and couldn't speak when we were served an inedible burger. Total failure. Maybe it was also our mistake to expect a halfway decent meal at the Ostbahnhof McDonald’s at midnight.

Dirty… not pleasant personal… I came today ( Saturday) at 8 am. MacDonalds was empty. All tables were dirty. Some chairs also dirty… It was impossible to sit there. I have asked one lady working in Mac to clean my table - she was not happy to do it . She started to clean with the wet thing other tables and then came to me ))) the restaurant is empty 😂😂😂 She cleaned with wet towel and then I cleaned with the dry towel and it was dirty… How can It Be ? Why don’t you clean tables ?? If some people don’t mention it - it doesn’t mean be like this. It is not hygienic …

I was satisfied, I don't know what the others have.

Toilet woman more than unfriendly!!!! Service 0!!!! You can also pay after visiting the toilet!!! Too bad - not like that!!!!

Always friendly, always let you use the toilet and the food is delicious

After the Kontra K concert, we got something to eat there, ordered via the display, and there were no more notes. The number was remembered but the employees were unfriendly and overwhelmed. When the food was ready, I wanted to pick it up and an employee ripped the food out of my hand and shouted at me where my note was. Then they should refill the machines and the employees should be nicer during stress, I will NEVER go there AGAIN.

Just before departure, grab a few nuggets (40s)‼️ ‼️ ‼️. Ordered at the self-service terminal,... 😯No order form. Go to the checkout, let us know, receive your order a short time later, and quickly head to the platform. Then the rude awakening on the train..!! Of 6 × sweet and sour sauces, only 2 in the bag. 🤦🏻‍♂️ Unbelievably they can't even do that. Anyone who can read has a clear advantage.

Worst place. I think I need to re-educate the manager here^^hahaha I asked a question in English, but he answered in German, defended me in German, and called other foreigners' order numbers in English^^hahaha It seems they can't ignore history after all!

Bad place. Chicken nuggets not crunchy. Fries tough

The Big Mac used to be bigger, I think. It was tasty, but the experience with the toilet wasn't that great. The entire floor was sticky even though the "cleaning lady" was sitting in front of the door and wanted money.

The fries are limp and lukewarm... The entire place does not hold up to current standards and is more of a throwback to the worst era of McDonald's. Use only in emergencies.

This is the best McDonald’s branch in Berlin

Actually, I was always very satisfied with the restaurant. Nice, helpful staff, mostly pretty tasty food (except that the burger buns are always too dark on the inside). Until last Thursday. I got bad food poisoning from a FishMac. How long had he been lying there? I'll avoid the store for now. ☹️

Ok during the day, terrible in the evening. 40min wait for a standard menu. The boss doesn't seem to care at all.

Not cozy but very clean, tidy and disciplined staff.

Loading says very uncomfortable. The coffee didn't taste good and you felt uncomfortable

Rarely have I received my food so hot and quickly at Mc

Es ist direkt am Ostbahnhof und East side Gallery. Der Restaurant ist sauber. Es hat Automaten zur Bestellung. Am späten Abend sind die Wartezeiten sehr lang. Die Qualität an dem Essen ist verbesserungswürdig.

Niemals geh ich da hin automaten spinnen keine hilfe unfreundlich

Sie kümmern sich nicht richtig um ihre Kunden. Ich habe zum ersten Mal Essen gekauft. Mein Essen war kalt und es war nicht meine Bestellung. Ich habe es mit eigenen Augen gesehen. Sie haben es aus der Tasche eines anderen genommen und hineingelegt in meiner Tasche. Es war eine vergessene Bestellung. Als ich das Essen sah, wurde mir übel. Es war kalt und schrecklich.🤮🤮🤮🤮🤢🤢🤢🤢🤢

McDonald's geht immer wieder Mal echt gut 🚨 Aber wen man das Gefühl bekommen dass man mit dem börger die Reste von Boden aufwischt ist es echt übel.🤢 und was soll das mit der Zwiebel die sollte nur leicht angebraten werden,🚮 22:00 31.12.2023 Ihr habt mir echt meine Silvester Nacht versaut 🚨🚯

Komischerweise immer Wartungsarbeiten für die Eismaschinen, wenn die Eisbären ein Tor machen und man ein Milchshake gratis bekommen würde. 🤨🤨

After a long night finaly first “healthy” meal

Sehr lecker, geht immer schnell

Service rapide , restaurant très propre . Seul bémol: toilettes payantes !!!