McDonald's in Berlin

As a professional mcflurry sommelier with a confirmed diploma from Harvard, I leave this establishment 4 stars. I would like to point out the following pros and cons: + Fast order fulfillment + Convenient location + There is a second floor with tables - They put very few Oreo cookies in the ice cream (attached photo) - The mcflurry packaging was hot, causing the ice cream to melt rather quickly. I advise you to work on the location of the ice cream machines and perhaps at the next inspection I will give out a fifth star.

The bathroom they said was out of order. The ladies on duty on April 19, 2025 at 2 pm told me that with the receipt I would enter the public toilets opposite for free because they had an agreement with them due to the poor service. Absolutely false information, we had to pay for the bathroom (1 euro per person!!!!!), they only said it to get rid of us. Not recommended!

The staff forgot my spoons and my sauces. My friend's burger wasn't laid out properly

If you want a quick bite, this is not the place for you. The order takes a long time. The coffee machine won't melt

Stopped in after midnight. Atmosphere was not very desirable. Homeless guy came in and took food from the garbage pit it on one of the tables and ate it right there right next to us. We had to move tables because he was so stinky. No one from the staff told him to leave.

Food was normal Mc food. Service was rubbish. My friend ordered a McPlant without sauce. Received a regular McCrispy. When she went to switch it she got the comment “you get what you get”. The receipt clearly said her order. Then she got her good order and the burger was almost cold. To make it better, my wrap was completely stuck to the paper. Wouldn’t return here.

One of the worst MDs in Berlin. With employees who don't feel like it and a manager who is hard to beat in terms of incompetence, unprofessionalism and laziness. Never again!!!

Burger was cold and didn't look tasty, but we waited "only" 10 minutes for it. For just under €4 this is very disappointing.

Already on Monday morning at 5 a.m., this McDonald's restaurant is disappointing and causing unnecessary frustration: - All tables were dirty and not cleared. - Although many orders are made “to go”, sometimes you just want to eat in peace and quiet - unfortunately that was hardly possible. - I wanted to order a tea with a cheesecake for €5.49 as it was shown on the display case. But this menu was not available at the self-order terminal. Instead, I had to buy the two items individually for a total of €7.99. I hope this issue will be resolved soon - especially for guests who come over early in the morning. I will definitely not visit this branch again

An absolute joke – never again! Yesterday I was at McDonald's at Ostbahnhof and unfortunately I had to use the toilets. They also asked for money for this - and what do you get in return? A completely dirty, smelly toilet that looks like it hasn't been cleaned in days. Dirt everywhere, paper on the floor, urine residue – just disgusting! If you're going to charge money, at least a minimum level of cleanliness should be guaranteed. That was just disgusting and absolutely unacceptable. Shame on you!

The store is DISGUSTING! You are harassed by people scrounging, everything stinks. You have house rules, why do you tolerate something like that? Therefore order canceled! Staff absolutely incompetent.

Food is fast but lots of homeless people around. Double chocolate pie was not good and the sweet and chilli chicken wrap was not great either.

I've had similar experiences with this chain over and over again: when ordering at the machine, I don't get a printout and therefore no pickup number, and no one seems to be responsible. You might as well just burn your money. Is this really just a technical problem, or perhaps a scam to rip off customers? And why doesn't this happen with the competition?

I ordered a breakfast sandwich and a roll. The roll was sitting on the counter for a good 15 minutes while I waited for my breakfast sandwich. If I knew my meal would take that long to make, I would have just waited for the train. When I asked the kid working, he just repeatedly told me it was almost done. Next time I'm in Ostbahnhof, I'm skipping breakfast.

Really poor made cheeseburger and with really bad taste

Never again, waited over 30 minutes even though there was hardly anything going on, there wasn't even an apology

We ordered via an app for delivery except we ordered mcflurrys but WE DID NOT HAVE SPOONS

The McDrive was a disaster. The first shock absorber broke upon entering, and the rest broke upon leaving!

Everything is awful. More than hour to get small order...

It's not like McDonald's, but it's okay.

Terrible experience at McDonald's The worst service I have ever experienced! The staff is absolutely unprofessional - unfriendly and rude. Today, March 8, 2025, the team was particularly rude. The employees prepare the burgers without gloves and just throw them down. In addition, something is almost always missing from the orders. You really have to check everything carefully every time! Such poor service is unacceptable. I definitely won't visit this McDonald's again.

The branch is generally clean and well organized. The staff is friendly The seating areas are sufficient and the toilet can be used free of charge as a customer

I'll start with the positives 1. Very convenient location 2. Beautiful cafe design 3. Orders are prepared quickly The only negative is very expensive food (for such establishments)

A case for health supervision. The burgers are literally squashed before being packed up after they've sat outside for ages and gotten cold. The fries? Simply thrown upside down in the bag as if they were destined for the trash. Cold, bland, loveless – just disgusting.

Awful area, nothing works - electricity switched off, toilets closed. That’s how you try to avoid homeless people or what is this for? Super bad.

Can’t believe this, worst situation and plus worker not even answered my thank you. Toilet closed and no one there to clean after eating. Worst customer service. One of customer with kid was asking for toilet and workers were just trying to ignore her, so sad.

Although not a fastfood/McDonald‘s person myself, I took some eager young friends here and they were totally thrilled. Not too bad compared to the usual tiny M’s joints around town, with vases of (real) tulips on the tables and pretty friendly service considering the crowds.

They forgot to include parts of my order

Service people are very kind, seem a bit overworked. Maybe Corporate should hire a few more people.

This will be the best review you can find here! I ordered a Mc Smart menu as normal and after about 10-20 minutes I was able to pick up my order, but the security was, so to speak, a random NPC (No Player Character (bot)). I walked out of McDonald's and then some dude talked to me and gave me the quest to buy a burger... So in plain English, he wanted me to buy a burger for him (I said no) and then he did said to me: "It's really nice when you have something to eat and watch Netflix." All well and good, I just went to the Sbahn, wanted to go home and a new quest giver came on the Sbahn and I felt really ripped off! I looked at the quest giver and he had a bottle of beer in his hand and had spit in the train on the ground. And then he shouted at all the players who were in the Sbahn server and said this: "If God steps in a mine"! And then he said something else. Well, best review of all here, so there you go. Oh yes... check out Twitch dinob4mbino :D

Always get coffee here. The cappuccino is very good and the service is friendly. Especially since this is one of the few shops that is open at night, so you can still get something to eat during shift work

This McDonald's branch consistently fails to pack online orders correctly. Every time at least one item is missing - without exception. We regularly give the branch a new chance in the hope that something has changed. But the result remains the same every time: disappointing. My conclusion: online orders here are a complete waste of time and money.

Stuff tricks with order numbers, marks orders done before it is actually complete. This way playing with McDnlds tracking system to show reduced order processing time.

It was clean, quiet, the food came super quickly (1-2 minutes). The burgers were fresh, warm and not squashed and the fries were well salted and crispy

Dies ist ein McDonald’s mit stark discriminierenden und rassistischen Tendenzen gegenüber Asiaten, was wirklich ekelhaft ist! Ich werde es nicht empfehlen. Die Toilette ist kostenpflichtig, aber wenn man hier etwas isst, ist es kostenlos. dem Handy gezeigt, aber sie ließen uns nicht hinein. Eine Einstellung hast, solltest du besser auf deinem Laden klarstellen, dass du nur weiße Leute bedienst. Es ist einfach zum Kotzen 🤮. - This is a McDonald's store that has a strong discriminatory tone against Asian people, and it's extremely disgusting. I do not recommend this store. You have to pay to use the restroom, but if you eat here, it's free. But what was so frustrating was that I didn't know that I needed a paper receipt to enter the restroom. Even though we showed the order screen on our phones to the staff lady, she wouldn't let us in. However, for white male and female customers, staff simply let them through without checking for any evidence. It is surprising that such discriminatory treatment still exists in 2025. If you have this kind of attitude, it would be better to have a sign at the store that says ``We only serve white customers.'' I feel really nauseous 🤮. - This is a McDonald’s with strong discriminatory tendencies against Asians, which is absolutely disgusting! I would not recommend it. The restroom is pay-to-use, but if you eat here, it's free. What really upset me, though, is that we didn't know we needed a paper receipt to use the restroom. Even though we showed the staff our mobile order, they still wouldn't let us in. But when white men or women came, the staff didn't ask for any proof or evidence and just let them in. The double standard is hard to believe, especially in 2025. With such an attitude, they should at least make it clear on their store that they only serve white people. It’s honestly disgusting 🤮.

Waited an hour for mcsmart menu and they got it wrong

Me and my sister got food poisoning here! We ate here 3 days ago and then got food poisoning (Google says that food poisoning takes exactly 72 hours to break out) I was just shocked

The food is like any other McDonald's, but the cleanliness of the branch in the evening leaves a lot to be desired. The tables are not cleaned regularly after the last guests and you can often find lots of scraps of paper on the floor or on the tables. Sometimes there is a very unpleasant smell in the branch as homeless people go in and sleep on the seats. The staff seems like they are reluctant to do their jobs.

It smelled so badly in there I thought I would faint and that dude literally threw the food into the bag.

I ordered two menus with fries but when I got the food they had the fries Forgot to put it in

Food, well, but the cleanliness is terrible, nobody cleans anything, you can tell it's just about selling and that's it, thanks for the not clean stay in Berlin Ostbahnhof at MCD

None of the power sockets on both floors were working.

On the way home, my brother and I decided to stop at McDonald's for the train ride. It's practical that there is a branch in the train station. After ordering at the terminal, we didn't really have to wait long for the order. For whatever reason, we didn't check whether the order was packed correctly and then found out on the train that only the drinks, the fries and curly fries and the one specially ordered cheeseburger were correct. We paid for a Big Tasty Bacon menu, we received a Royal TS, the extra McChicken Classic was swapped for chicken nuggets. We subsequently paid more than we received. With the application I would definitely like to point out that it is very important to check your order every time before you leave the store. Mistakes can always happen, but such large differences are unacceptable. What we received was also good and tasty, but unfortunately it was still disappointing because it wasn't what was ordered.

I love spending €5.99 just for my order to end up cold, unappetizing, and bland🥰🥰🥰 First time drinking hot chocolate COLD lol. My food was also cold and felt like throwing up after eating it. The staff seem nice but uninterested (I'd be too if some customers acted belligerent towards me, yikes) I guess get a coffee here since other patrons seem all smiles when leaving with one. Honestly, if I had read the reviews I'd have went to the rewe downstairs and gotten myself some snacks instead. Hopefully this will be my last visit to any mcdonald's, they always entice me when I have to kill time and it's always a hit or miss.

The people working there seem to be so overloaded (or can't read) that every time you order there, the wrong thing arrives. Training would therefore be desirable.

I dined at this establishment with my best friend. The digital ordering process actually went smoothly if it hadn't crashed. On top of that, money was charged for a milkshake so that it was served in a reusable cup. When my friend brought her food, she was cold-bloodedly denied a Coke, which she had to use her last strength to get herself. After we were finally able to start the meal, an uninvited guest came into the restaurant. A homeless man stormed the restaurant and begged for food. After we politely rejected him, he went around and came back to our table. After asking again and politely refusing from us, the wretch didn't want to leave. With cat-like speed he reached into my McNuggets to steal them. My girlfriend, full of adrenaline, slapped him on the claw like an Asian mother. After this action, the monster immediately disappeared. Unfortunately I had to throw away my remaining McNuggets. At first we laughed in complete shock, as we had only been in Berlin for a few hours.

On the second floor, a bald man was talking loudly on the phone and kept looking into my mouth.

Just paid 7.49 for a Big Rösti that was really dry. The meat had probably been in the UHC for 30 minutes. Get this under control with the holding times. Just annoying stuff like that. (It was to be taken away, so no chance of an exchange) Table service not available as there are no signs at the kiosk. Tables all full of empty trays and trash. Where is the shift manager?

Experience today: First we waited 8 minutes for the order, then the fries were only half full, cold and, last but not least, they charged 50 cents for ketchup. Unfortunately super disappointing...

Food from local McDonald's and dirty toilets

Ordered online, the code from the drink was collected beforehand. I had a menu and ordered nuggets. The burger was missing... how could something like that happen?!

The staff is quick and friendly, however the chicken nuggets were quite dry.

If you wait more than 15 minutes for your order in a fast food restaurant, just hearing one thing in response to a complaint: it's not finished yet, nothing else, it's already malicious. Mind you, in a place where a lot of people stop for lunch, I would have liked to have had more than 5 minutes to eat

The table where I want to eat is not wiped and is very dirty. The people I work with can't speak German or English! I saw one of the employees making fries from the deep fryer. The food looks pretty unappetizing. Service: So now we come to the fact that the service here is very slow, so it may be that you have something to do, but for a menu like cola and citizens it really doesn't take 1 hour👎

I took the food with me, there was only 0.3 l of 0.5 l in it, I forgot the fries, a real juice shop. Most people don't understand German. The toilet attendant takes 0.50 cents for every visit to the toilet (even if it is obvious that you have eaten there) and puts it in her pocket. They put a slice of tomato in a Big Mac. 😂😂😂👍🏼

Apparently I'm not allowed to wash my hands here as a guest before eating without paying? That's disgusting and unfair

Didn't even get the dish I ordered.

The toilets can only be used for an additional charge of €0.50, which I personally find to be a disgrace, as the toilet facilities in a restaurant should be free to use (at least for paying guests).

A McDonalds as we know it. Long waiting time, staff overwhelmed but the taste was delicious

I ordered a Hamburger Royal TS! I GOT HALF BREAD, A PIECE OF MEAT AND A SLICE OF CHEESE! Antisocial! If I could I would give ZERO stars!

Very slow. Veeeery slow. 30 minutes for a cheeseburger to get ready.

Nice staff. But do something about the ventilation. The whole restaurant smells like roasting.

I just ordered something at the counter and specifically asked how long it would take. That I only have a maximum of 5 minutes because I have to get to the train. The person at the counter then said to me: that's fine and this isn't a problem! I then ordered and paid. Otherwise I definitely wouldn't have ordered. After over 8 minutes I still didn't have an order. I have clearly stated and signaled several times that I need my order now because I have to go. Then there was a repeated nod. But in the end no one cared. Nobody understood German either. Although I speak English and have spoken to people in English, I had the impression that they didn't really understand that either. Ultimately I had to leave the branch. I paid for everything but didn't receive any food. I wouldn't have ordered if we hadn't been clearly told beforehand that the 5 minutes wouldn't be a problem.

Waited 40 Minutes on my happy meal and fries.

Every week at 3 a.m. I picked up food after partying. They saved my ass. Load top. And nice service. Got 6 chicken nuggets on the house.

Food was cold and the potato wedges were wrong, had a large menu and had almost nothing in it and the cleanliness left something to be desired and the people had no thanks. The burgers don't look like they do on the signs, they're not made with love, they're just lashed up.

Ordered double chicken burger and got double cheeseburger

Ordered 2 apple pies and a double choco pie and a few other stuffs. Only got 1 apple pie, did not get the other apple pie, or the choco pie

The coffee tasted like powder 💀💀💀

Food was pretty good but had waffle fries mixed with the normal ones. I don’t mind this but suggests at least some level of cross contamination. However, €0.5 for the toilets is silly- I can understand keeping out non paying customers but if I’ve paid and got a receipt it should be permitted to wash my hands at least before I eat. Surely it costs more to have a toilet guard ready all day than it would to just clean them more regularly?

I've never seen anything so pathetic. Best running restaurant in the world. And as a guest you have to pay €0.50 cents. I respect the work of the toilet employees. But it should be up to you how much you want to tip. And you are not forced to pay as a guest. You should be ashamed of yourself for knowing McDonald. Then it doesn't even drain. Awkward

Check your orders. Things are regularly forgotten when packing.

This is what 2 large portions of fries look like I received. You're being ripped off here. Also with the burgers etc. I recommend going somewhere else. Unfortunately, this is a system in this branch.

Very friendly staff, delicious food.

The clerk tonight was very rude! The large burger set that I ordered was also deliberately replaced with a small burger. Even the large fries were replaced with small fries! I ordered a menu of 10.99 euros and was very impatient to be given a menu of 5.99 euros!

Yesterday we ate in this branch with our little 3 year old son. Our son was lying on the bench playing in his car (the shoes weren't on the seat). After about 20 minutes a man stood at our table and looked at us and the little one. Since the McDonald's logo was only very small on the arm, we couldn't tell at first that it was an employee from there. He didn't seem well-groomed either; his work clothes were very dirty and stained. He told us: “Our child should sit down; other customers might think he is sleeping here and that could give others the wrong impression.” We told him that he always plays like that and that he doesn't sleep either. There was no getting to it and there was no deviating from the fact that a 3 year old kept playing like that. We left our food and left. There was a man sitting two places behind us with a beer bottle and hadn't even eaten anything. Three employees walked past him and no one said anything to him. But we as a family are taught. I think it's really disgraceful to treat a family that way when they've just bought something. Our son didn't yell or do anything else. Very sad how you treat customers. And everyone else who doesn't buy anything and is dirty and unkempt is allowed to stay in this restaurant. The tables and benches are completely dirty and none of the employees care about it, but a family will point out such nonsense.

Waiting for hours, not a full selection.

They charge customers for the bathroom.

The hamburgers had flies in them and the fries were rock hard like they were made 2 days ago, unsalted and disgusting

First time in this McDonalds as a tourist. They yell the order number and just walk away. No straw by default (for your drink), way too fatty fries and the place overall feels quite dirty. A fat fly landed on my burger while I almost took a bite aswell. Also on a side note (not this McDonalds fault), but the mayonnaise here is really bad.

We arrived to eat this afternoon. We ordered at the terminal for table service on site. The fast service arrives, as French we say Hallo! to the server. To answer us would have cut his throat. But the best part was that my drink was spilled on the table. We had to clean up ourselves and no apologies were made. Nor compensation of course First and last McDonald's in Germany.

Good service, but the coffee is way too hot, hasn't McDonald's learned anything from the Stella Liebeck case? If I can't drink the coffee after 10 minutes, something is wrong :-)

McDonald’s eben. You get what you expect ;)

Didn't grade it 1 star because the food was actually good. The problem is that I asked if they had a restroom where I could wash my hands, I have been instructed to go upstairs where there was a lady that didn't speak English with a paper with "0.5 EUR" on it. Basically she didn't want to let me in (again, not speaking German was not in my favor) unless I paid 50 eurocents which I would have gladly done if I would've been able to do it via card which is something I expect out of any place in the 21st century. Instead of hiring a person that doesn't speak English wouldn't it be easier to have a robot that has multiple language options as well as cash+card payment?

I have to keep saying it's the worst McDonald's I've ever experienced. Food organized via app. Proof of payment from Paypal is available. Orders have not arrived. Staff says please order again and wait until I get my money back at some point. From my point of view, attracted 👎👎👎

Always check your order! They forget something every time.

Bad, cold food thanks for nothing Baljeet

I ordered an caramel ice latte. Waited 30 mins for room temperature coffee with no caramel flavor or sweetness as i had requested. Had to complain about the wait in order to get my drink. Very dissapointed.

A weekend in Berlin..The dirtiest McDonald's I've ever been to..Cleanliness...hmm..if you look at the nooks and crannies..bad..train station flair..it could definitely be better..

Richtig geil hier, gutes Essen, nette Bedienung, und ansonsten muss ich hier alles noch hinschreiben um über 100 Zeichen zu kommen.

Absolutely filthy. The stairs, chairs, floors full of grime and dirt.Didn’t want to eat there it was so dirty.

Positive: very good latte macchiato, delicious strawberry cake, relatively quick service Negative: wooden spoon for cake, cake plate not entirely clean, seat and table not clean, under the table not clean, floor at window front very dirty not just since today Overall: for Not suitable for a cozy stay, better to take away and enjoy somewhere else/ I hope that this criticism reaches the restaurant management and improvements are made

If you're standing at the checkout, you've paid and you go to pick it up, you'll be told that you haven't paid yet and you'd prefer not to give one

You have only one task! Wrong delivery! I paid for double cheese mc, they gave me simple mc! Terrible experience with 3x overcharging!!! As I got take away I couldn’t return it!

Aaaah, good old Bahnhofs Mc,s quality. It took forever to complete this masterpiece. Less love is hardly possible.

Probably one of the worst McDonalds in Berlin. Make beef patties on the McPlant. But this restaurant also fits in well with the shabby surroundings of the Gammel-Ostbahnhof.

An employee said "We're doing everything right" when we asked about something, but ultimately (unfortunately we realized too late) we arrived home with -2 McChicken. Very disappointing

I recently tried the pizza pockets and would like to share my experience. Unfortunately the product didn't quite meet my expectations. The dough was unsettling, soft, but the taste left an awful lot to be desired. The cheese and tomato sauce were there, is the most I can say about the cheese and tomato sauce without being downright offensive, and I couldn't taste any meat, unfortunately I don't have a microscope here. To find out if there was any meat in it. It wasn't right for my personal taste, but I can imagine it could be fine for others who have never cooked before or perhaps don't know how to handle fire. All in all, I think the experience of this food will ultimately keep me healthy for longer. As we all know, McDonald’s is not very healthy. But if it doesn't taste good anymore, that's no problem.

Unfortunately, this restaurant does not meet McDonald's standards. 10:1 (Chees, Hamburger) Patty's well below core temperature. The fries were in a cold condition. The coffee was served in a mug, sugar was forgotten. Here too, no standards were met. No communication with guests at all. No good day or nice day and that in an empty restaurant (7 guests).

Asked for tap water and they gave me this and put a lid on it so I would drink it and not realize (if I hadn’t been smart enough to check). As you can see in the photo, it is a urine colored substance, not clear. If they didn’t want to do it they could have just said no! Trying to poison me seems uncalled for