McDonald's in Berlin

It's not the friendly one and not the best one, they gave me really old fries

Wanted to enjoy a coffee and cake during our shopping trip. Unfortunately, the employee who served us was so unfriendly that we left without ordering. In my opinion, a “you can’t read” answer to a query about the coffee + cake offer is probably not the best solution for sustainable customer satisfaction. Definitely never coming back.

Waiting times are too long and you get inedible food. When you ask about the delay you get the answer “It’s not my problem”. No idea about the service! Never again!

Normal McDonald's with the usual dishes. What is problematic is the number of antisocial people who cannot clean up their tablets after themselves.

i ordered a meal for two people and it took over 20 minutes AFTER asking if they knew where it was. while we were waiting for our food we witnessed multiple staff members acting poorly such as dancing and eating food.

McD at its worst. Everything is quite disorganized, semi-professional, frightening even by McDonald's standards. By the way, in general: a good 4 euros for a little water??? Really now??? Really??? Are you serious???

We ordered 10 minutes in advance and no one cares. We almost missed our train. The staff is very bad, it feels like it takes ten minutes for them to finally enter a code. It takes about half an hour without pre-ordering and even with around 15 minutes because no one is taking care of it

I pre-ordered and they didn't take care of it. The staff is rude and I still had to wait 15 minutes for my order to be taken.😡

Ordering on the screen works perfectly, I find it very practical, you have to take into account the waiting time until you get the food. It's best to order take-away as the tables in the restaurant are almost always dirty.

Customer requests regarding his own order will be taken into account 0. e.g. different sauce or no salt for fries (works in all other restaurants)

I had to wait 30 min for my small order of two cheeseburgers, and they were both cold, thank god I’m hangover or this would have been worse.

Bro I've been waiting for my order for 20 Minutes and there were so little people when we ordered but then a lot of people came and I'm still waiting

I'm still waiting for my food😐😐 it's been 20 Minutes, wouldn't recommend

I wouldn't recommend cause me and some other people that I met there were both waiting for our orders for 20-30 minutes

This was the first time I had ever been to a McDonald's and I was extremely disappointed. The store is unfairly hyped on social media. Food arrived cold, fries unsalted and the patty was half raw. Additionally, the staff was so unfriendly and disrespectful. I had to use Google Translate so that they could understand me somewhat. Once and never again!!!! LG Sasha

Strawberry milkshake literally tasted like nothing, asked for a new one and it still tasted like nothing. The milkshake was also white instead of pink, you win the prize of worst milkshake ever 🥇🗣️congratulations

terrible service times and employees were rude and disinterested in letting me pay at the cash register

Cashier screams like crazy and mixes my ice cream without saying anything. Naughty, these young people!

They taste great and they put 25 in my 20 nugget box.

The guy with the bald head doesn't work at all, shouts at my girlfriend and me that we still have a minute and says it in such a disrespectful tone! Is this how you treat customers? I'll never go in there again.

The staff Is very kind, in particular Hussein.

My burger wasn't made with love

Unfortunately I got a hair in my food. I reached out to the staff and they quickly rearranged everything for me and offered me a drink, everything was great

The same McDonald's as the others, but this particular one showed itself in a special way. After ordering, I take the table number, but the food doesn't come until about 40 minutes later, then an employee comes on the phone and tells me: The food is at the checkout. The service does not work outside of McDonald's. There was neither a notice nor a warning about this. I focused on handing over the dishes. I sat near the food court, meaning this was their service area. I believe that McDonald's is wrong and has violated the consumer terms and conditions.

I ordered a McFlurry. The first time I got something completely different and after I gave it back I got one that was completely melted...unfortunately no longer edible

The woman at the counter was too stupid for the job, sorry… I got piss water instead of Sprite. Never again!

Coke is cold without ice cubes and they close the belt so that people don't sit inside 40 minutes before closing time

Many thanks for the Cola half liter, without ice, for Lieferando. BiG, Adam

Inside a shopping centre, classic McDonald's with a view of the square. does not accept paid bathroom discounts

Probably had the freshest cheeseburger ever from a McDonalds here. Still pipping hot from being made a few seconds ago

I usually don't write reviews but Hossein and Lata were amazing. THANK YOU

Very polite service, despite the heavy traffic, the order was placed quickly, I recommend it

We ordered happy meal because we wanted the minion toy. We thought we could get 3 different ones but apparently there is only 1 kind of toy for the month.. When we opened the bag, there were no toys so we went to the counter and asked for it. While eating we realized that the apple slices were also missing from the order and we did not feel like asking for them again so we just left.

Lata, thank you! Everything is perfect ☺️🙏

Clean and pleasant. The apple turnovers are very good 👍

Loved the food Loved the service! perfect fast food restaurant!!

The food is good but they forgot my dip, when I told them I'm out of luck and I have to pay for it. It's a shame I'll never eat there again

Not even half full Mcflurry. 🙈 4€ for nothing.

Very poor customer service, there are no toilets, the staff is very overwhelmed and they didn't even put ice cubes in my Coca-Cola. Wrong order.

It's a shame that your cashiers don't know the Bill Kaulitz menu. It's a shame that they only speak German poorly. Goodbye Macces. 👋

3 stars because there is no toilet wanted to make it 2 stars but since there is WiFi it is 3 stars, build a toilet!

Was just there, I'm disappointed that I can't go anymore. Employees who are completely too relaxed. Only one cash register was open and the lady was much more busy chatting than taking the order. Now I'm going to another branch. Thank you😡

If they only put something in the place to cover the sun , it's sunny on most of the chairs

I absolutely cannot recommend this place. I ordered a milkshake and my lid was stuck, ordered hamburgers (they aren't actually spicy) but received extremely spicy burgers, my wife ordered a small coffee and received a large cup with a small puddle of coffee in it. The service was quite unfriendly and that's why we said absolutely nothing on site. The Mall of Berlin is nice, but McDonald's there is a complete disaster.

It would be nice if the people at the checkout could at least speak a little German. And the store was very dirty.

The staff is REALLY VERY RUDE I got my food in 30 minutes and it was already cold Absolutely not possible there aren't even toilets that's really very bold DON'T EVER EAT ANYTHING HERE

The staff is really very unfriendly, there are no toilets because the water costs are too high. I'll probably never eat anything here again. It's really bad

Machine was broken. Had to argue with the cashier and had to pay for my meal twice. End of the song, I had to throw up for 15 hours from the fries and the weird veggie nuggets.

Food came quickly. Burgers here too, as they are now simply slapped together in many MCDs. As is already standard almost everywhere, something was missing when it came to table service. Here it was three portions of fries.

Smells bad. HR manager says she probably has problems with her nose. 🤣 I left money there and gave the employees food.

I found a hair inside of my cup 🤮

McDonald's impresses with diverse vegan and vegetarian options, and the table service is notably quick and efficient. Unfortunately, the cold fries and less than clean tables detract from an otherwise positive experience, highlighting areas for improvement.

We have never been served so badly and for such a long time...

Larger branch lots of tourists. It's best to refer to the McCafe combination if you want cappuccino and cake otherwise you might end up paying extra. I found it very positive that an employee always cleared the tables of rubbish.

Food and ambience as you know it and absolutely ok… Service in the Mall of Berlin is unfortunately terrible... full and unfortunately only one cash register... If you take a reusable cup for the environment, you have to queue twice, handing in the cup means queuing again in a kilometer-long queue... crazy, at all other branches you can simply move forward quickly so as not to be "punished" for being the one Want to do something good for the environment and the company (but this is an unfriendly reference to the end of the line)

10% increased prices in January 2024. I’ve got receipts to prove that. This restaurant used to be cheaper option for a full meal but now you can get a healthier meal in mall of berlin cheaper. The indian restaurants, the pizza, the wraps are all healthier and cheaper options now.

Slower service than the other McDonald’s I’ve frequented. Otherwise, friendly staff and the food is what you can normally expect at a McDonald’s. Window seats are good for people watching in the street!

Dotty und Ich lieben es bei Mc Donalds essen zu gehen, Dotty bekommt hier immer ihren obligatorischen Salat und ich, na ja ich eben den Rest. Das Restaurant befindet sich im zweiten OG mitten in der Berliner Mall, weshalb es auch an Feiertagen bzw. wenn die mall zu hat eben auch geschlossen ist. Um 21 Uhr schließt das Restaurant, weshalb man ab circa 20:00 Uhr essen nur noch zum mitnehmen ordern kann. Ist man schnell schafft man es vorher noch nach rechts in den Essbereich der dann auch für neue Gäste abgeschlossen wird. Kennt man einen Mc Donalds kennt man sie eigentlich alle, aber der hier war irgendwie schön, die großen Fenster laden zur Aussucht auf die Skyline des Potsdamer Platzes ein - am Eingang gibt es gemütliche Leder Couchen. Das Essen war natürlich gleich wie bei jedem laden dieser kette, jedoch gibt es hier gefühlt immer rund 25 Prozent mehr mc Flurry, in Stuttgart ist der Becher immer nur halbvoll. die Bestellung waren die drei mal wo ich dort war vollständig und zu meiner vollsten Zufriedenheit zubereitet, gab also nichts auszusetzen. Selbst Dotty durfte rein, wobei ich sagen muss das es da nie bei einem Mc Donalds zu Problemen deswegen kam. Wenn ich als mal wieder in Berlin sein sollte, komme ich gerne wieder.

Normaler so moderner McDonald's bei dem man, wie fast überall üblich, per App vorbestellen kann.

Toller Ort, nette Atmosphäre, ich kann es jedem empfehlen

Was für ein mieser „Fraß“ - Sorry , aber mir fällt nichts anderes dazu ein. Alles hatte mehr oder weniger die selbe - lauwarme - Temperatur, egal ob die TS Royal, oder der McRip oder die Pommes oder die Getränke. Und alles hatte dieselbe Konsistenz. Matschepampe. Ok, die Getränke nicht. Dafür war die Cola Zero schal, wie der letzte Rest aus einer 2 Liter-Flasche! Und die Wartezeit von knapp 20 Minuten geht gar nicht! Hieß das früher nicht mal „Fastfood-Restaurant“? Und das ganze für lächerliche 32€ 🤬

Overal altijd hetzelfde. Groot winkel centrum, veel mensen, druk, weinig plek om te zitten.

Schade was allgemein aus McDonald’s geworden ist… unmotivierte Mitarbeiter, kaltes Essen… Tischservice, wenn es besser wäre Leute mal die Tische abwischen zu lassen oder in der Küche zu helfen

The place was clean and the staff was friendly.

Könnte ich 0 Sterne geben, ich würde es tun, man bestellt die Hälfte der Bestellung fehlt und auf nachfrage wird einem gesagt: "Ist uns egal können wir nichts machen, muss man mit Lieferando klären" eine absolute Frechheit der erste und letzte mal bei dem Laden bestellt

Mcdonalds è velocità in qualche posto, anche sempre economico. Il posto era abbastanza pulito

Meine Eiscreme, der Mc Sonnentag, kam mit kalter Schokoladensoße. Das war traurig. Die muss warm sein.

MC Donalds im LP12, Es war super voll aber es war alles sehr Sauber. Auf das Essen musste man nicht mal Langewarten.

Well the food was fresh just that its really filled up with people, if you get a seat kudos to you.

Wir haben zu unseren Pommes nicht mal Sauce bekommen. Burger ohne Bacon, obwohl mit bestellt und bezahlt. Unhöfliche Mitarbeiter. Überteuert für schlechte Qualität.

Essen war in Ordnung aber ne halbe Stunde für 2 kleine Bürger zu warten ist einfach nur eine Frechheit, ich habe auch während meiner warte Zeit andere Menschen gesehen die ihr Bestellung direkt bekommen haben.

Es ist hier immer sehr voll und daher muss man lange warten.Das Essen war schon fast kalt

Nice experience to take away! Good burger

Czekałem 20min i nikt nie przyszedł niw pozdrawiam

Toujours un problème avec nos commandes

So schlecht Haben eine halbe Stunde gewartet und trotzdem fehlt etwas Keiner konnte deutsch reden und hat ein verstanden Nie wieder zu diesem McDonald’s

Totales Durcheinander Lange Wartezeit Service unorientiert

Habe 1h gewartet und mein Essen stand vorne komplett kalt. nie wieder

Worst mcdonald's I have ever went to. Had to wait for longer than 1 HOUR to receive the wrong order. Staff was rude and not at all helpful Quantity was very poor and hygiene level is very low.

Immer dreckig alles dort. Dauerhaft wechselndes Personal, welches kein Deutsch spricht und schlecht Englisch. Immer fehlt etwas bei der Bestellung oder ist falsch. Die neuen Burger schmecken nicht oder kaum Unterschied zu spüren. Also lieber hier nicht essen. Chicken Nuggets waren tatsächlich gut.

Die Unfähigkeit ist nicht zu beschreiben nur 19 statt 20 Nuggets bekommen eine Frechheit

Durfte für ein einziges Eis ganze 15 Minuten warten, bis ich es auf Nachfrage dann endlich erhielt. Scheint ziemlich viel schief zu laufen, denn Stress hatte dort keiner aber dennoch schienen eine Vielzahl von Kunden ihre bestellte Ware nicht oder falsch erhalten zu haben.

It was the first awful experience in McDonald's in my life. 1) Very dirty - food leftovers are scattered on the floor and on the tables, and no one cleans them up, 2) rude staff 3) and double cheeseburger was looking as someone played a volleyball with it. Total disaster, don't recommend visiting it.

die haben mir nen mc rib ohne soße gegeben muss ned sein

Serwis nie najlepszy, długie kolejki.

Wir haben uns dort mit unserem Essen an einen Tisch gesetzt um 19 Uhr und wurden umgehend von einem Mitarbeiter raus geschmissen wir sollen draußen essen weil der Laden bald schließt und sie anfangen müssen aufzuräumen/zu putzen. Um 19 Uhr. Obwohl der Laden um 21 Uhr schließt.

Einfach nur schlecht, nicht zu empfehlen

The food is always good but like the service can take some time and one of the worker just stood there and put slat on the drive every once in a while he should have been doing more I think but it was good

Gute Essen. Es gibt auch eine Terrasse.

Der Service und das Essen hat sich wieder verbessert. Weiter so!

Vielen Dank, von hier aus hat man einen sehr schönen Blick auf den Potsdamer Platz Das Essen bringt sehr schnell

Nobody cleans the table and seats. Really dirty. After 25min no food was delivered.

Terrible service, waiting coca Cole for 70 min. My last visit in that branch , it happened second time ! Absolutely unresponsible management!

Very slow service in McCafe, but there is no such problem in the main kitchen.

Unfreundliches Personal, falsches Essen bekommen, dann wird das doppelte Fleisch was gefehlt hat einfach oben drauf geklatscht, und die Burger waren alle kalt Hab ich noch nie erlebt sowas, kann ich nicht empfehlen

Unable to process orders quickly or In The order they were received in

Gave me chicken nuggets instead of ordered vegan ones

Alles wie gewohnt könnte etwas sauberer sein.

Wszystko super. Jak to w maku , jedzenie ma dobrą jakość i jest smaczne. Jest tam takich ruch że nie ma mowy o nie świeże produkty. Ceny wiadomo że wyższe ale są bardzo przystępne. Wynagradza to lepsze i bogatsze mamy niż w PL. Polecam wszystkim

Horrible experience. I saw the manager yelling at the staff. Which is harassment. Food was very bad and order was super late. I waited for 45 mins just to get my ice creams.