McDonald's in Berlin

Terrible service, we wait more 15 minutes

The service was terrible. The food was served in front of us with cold and stale fries.

Somehow they are not able to make a single cheeseburger with fries under 20minutes

Simply put: dirty and unprofessional, but it's still McDonald's. All the dishes were typical McDonald's, no problem. But the staff forgot two ordered dishes. The tables weren't cleared in time. And the wait was about 15 minutes. There are no restrooms inside, and on top of that, the staff doesn't speak German very well... There's just something wrong with the way McDonald's positions itself.

A delicious trip around the world at Mcces Tried the Chicken Samurai juicy, well seasoned, and with a nicely spiced sauce. The Philly Cheese Stack Burger was rich and cheesy, with perfectly cooked beef. The McFizz Sprite Sakura Cherry was refreshing. The Peri Peri Dip added the perfect kick to the fries. Everything was freshly prepared, service was friendly, and the food came fast. Loved this global flavor journey

I was there on Wednesday lunchtime. It was a very good McDonald's right on Potsdamer Platz! With a beautiful view of Potsdamer Platz, it's really good! I'll remember this McDonald's even for a drink or coffee. The view was especially great, but the ordering machines are only on one side, not the back, although the screens where you order food are on both sides. They're still great!

The worst McDonald's I've ever experienced. The ice cream was warm, and a lady at the counter screamed the whole time, thinking she was trying to reinvent the McDonald's concept. Never again. My complaint about the ice cream was: I didn't care.

They always forget everything or bring you things you didn't order. Annoying. I'm still waiting for my matcha, and he said, "Yeah, I'll bring it right away."

The worst McDonald’s experience of our lives. I genuinely cannot believe how shockingly incompetent the staff at this location are. We had the misfortune of visiting this McDonald’s in Berlin and ended up waiting over 25 minutes for the most basic order imaginable - two cheeseburgers and a drink. Mind you, the restaurant wasn’t even that busy. While we waited (and waited… and waited), we had a clear view of the staff “working.” One employee literally stood there holding napkins, staring blankly into space like he was trying to solve a quantum physics equation instead of just putting them into bags. I wish I were exaggerating, but he honestly looked baffled by the concept of napkins. To make it worse, drinks were poured and then left sitting there for ages. By the time we finally got ours, the ice had melted and the drink tasted like sad, watery syrup. It was disgusting. The entire staff seemed utterly lost - like they were thrown into a fast food job with absolutely no training, no clue, and no interest in figuring it out. I’ve been to far busier McDonald’s locations around the world and have never waited this long for such poorly prepared food. This place is a complete disgrace to the McDonald’s brand. Avoid it at all costs unless you enjoy watching a slow-motion trainwreck while starving.

This was a huge disappointment. Absolutely the worst McDonald's in the world. If this fast-food restaurant is built on the principle of fast service and efficient preparation, then this McDonald's delivers absolutely none of those things. I waited a full 30 minutes for two cheeseburgers and a Coke? Really?? And the Coke was stale because it had just been sitting there the whole time. Is this normal? Will anyone here respond?

If you're looking to experience the slow decay of time while waiting for a McMuffin, this is the McDonald's for you. I ordered a simple Egg and bacon McMuffin. nothing fancy, just the breakfast equivalent of a polite nod, and I could have sworn they left to go lay the egg, milk the cow, and harvest the wheat themselves. By the time my McMuffin arrived, I was closer to lunch than breakfast, emotionally and chronologically. I aged. I evolved. I think I reached spiritual enlightenment and then spiraled back into hunger-induced despair. The only thing "fast" about this food was how quickly my hope disappeared. I’m not saying it took forever, but archaeologists may one day dig up my receipt and carbon-date it. Would give zero stars, but I guess the McMuffin did eventually show up, possibly via carrier pigeon.

Half of the restaurant is closed and customers are not allowed in the restrooms, we payed for iced beverages and they were delivered without ice…absurd in the middle of the summer.

We were coldly ignored and waited 20 minutes for our drink and ice. After 20 minutes, I went to ask. The employee had zero, absolutely zero empathy and was extremely rude. She still gave me the wrong thing. If I hadn't asked, we wouldn't have gotten anything. She was a young Tamil woman, and I think it's a real shame that people have to be so rude.

The most incompetent bunch that ever breathed. They can only communicate in English, and almost all orders are processed incorrectly. Never again!!!

Most incompetent branch I have ever eaten in

i recently went to this mckdonalds and was appalled. the price was almost double what my friends paid and i got half the amount of food they got. the sprite had no ice and was flatter than emma and and burger was cold. i was given waffle fries when i ordered curly ones and i think i deserve a refund. my fellow friend ordered a CHICKEN big mac and can you guess what she got? a normal beef big mac, she could have died if she had been allergic and she doesn’t eat beef due to very personally reason when doing work experience on a farm. i personally just don’t think it’s good enough. do better maccies

it is impossible to pay for the order, no one came to the cash register for 20 minutes and each time they said that they would come soon

Zero service, I didn't even get food because nobody does anything

Unfortunately, this is the worst store in Berlin. Unqualified staff, long wait times, dirty tables. You'd expect a good McDonald's in a very well-known Mall of Berlin. Not recommended.

Food as usual, but the wait at the checkout was disrespectful. They were completely ignored. It was the Ayri in the pictures, by the way...

I have not seen anything worse in Berlin. We ordered a milkshake for almost 5€, it was supposed to be sour with jokes, they brought us a completely different order, and then just a bigger milkshake. After asking at the checkout, the girl went to add syrup with a dissatisfied face, but there was nothing else there, although there should have been. There is no point in explaining it again. We also ordered a small strawberry milkshake in which there was a cat crying for syrup. To feel the strawberry, you really need to turn on your imagination. Shame. I do not recommend going here to cool off. 10€ wasted.

Horrible baby poop smell and it was extremely crowded. It's in a shopping center

There are 3 cash registers but only 1 employee works for 1 small fee, you wait at least 30 minutes, the employees are very aggressive, the employees say if you don't want to wait 2 go home and eat

I went for the first time and everything was so fresh and delicious 😋

Rudest waitress ever and crazy prices (4.3€ a small bottle of water)

Like this Mcdonnald, I can say it's one of the cleanest in this area! And the food is always fresh!

Find it first!!!!!! No information on which floor or where exactly located in this mall.

Ice cream wasn't ice cream but rather a drink... Target missed

Unfortunately, it was very dirty, the tables were not wiped down at all, and it was full of food.

There is no way to put the tray down, which causes a mess on the tables. The food was so-so.

I ordered an ice cream, I received it late and melted

It starts when you order, when only 2 out of 5 order tablets are fully functional. Then you wait 20 minutes for your little wrap, which was completely sticky and stuck to the paper. And 50% of the restaurant was cordoned off. Even if you wanted to order, the employees talked to each other instead of serving the customers correctly. Never again!

Unfortunately, I've experienced several instances where the waiting numbers are immediately clicked as ready for pickup, even though the preparation is just beginning. The numbers are then shouted across the room in a completely incomprehensible manner, quite chaotically. Presumably, they want to spruce up the waiting time statistics – no other sensible reason is apparent. I recently experienced the same thing at the Checkpoint Charlie branch – from the same franchisee...

Realrap, the most bottomless burger I've ever eaten. The chicken burger had raw meat and bacon, and the double burger only had one patty on it and tasted like shit.

The service was terrible. A woman in the kitchen did nothing for 10 minutes, while I waited and nothing came. The cashier was rude. I'll never go there again.

Eating in a quiet atmosphere, as usual but closed before the listed opening times. As a friendly lady pointed it out to me.

I am deeply shocked and disappointed by the behavior of a shift manager in your branch in the Mall of Berlin. On March 11, 2025 at 12:14 p.m. I was present there as a customer and had to witness a supervisor (long dark hair tied in a ponytail) treating an employee in an unacceptable manner. In the handover area, she shouted loudly at the employee in front of colleagues and customers, insulted him and questioned his competence in a derogatory manner. Statements like “You’re too stupid!” and other derogatory comments were clearly audible to everyone present. Such an inhumane tone is absolutely unacceptable – both when dealing with employees and in the customer area. I immediately pointed out to the shift manager that such behavior was not consistent with McDonald’s values ​​and policies. Conflicts or criticism should, if necessary, be resolved in private and respectfully - not through public shaming. However, her response was simply that it was none of my business. But it certainly does! As a customer and as a person, I see it as my responsibility to point out grievances, especially when it comes to respect and human dignity.

The tastes very good but it is way too small! In the add it looks like it would be pretty large and it is, the patties of the burger is also very SMALL! The service is completely bad my friend was screamed at by a old lady for asking why his number isn’t on the screen I was really mad at her but we stayed quite because we were not trying to start a commotion, but as I said the service is just too bad :/ The atmosphere is pretty mid but the tables! Don’t get me started with the Tables they are just too dirty! And this is the end of the review, I please any employee or even the owner everyone wants a good service some employees are completely disrespectful!

Unfortunately, apparently not the best hygiene, judging by the aftermath. I'll avoid it for now.

Unfortunately disorganized. 1 burger and 2 coffee drinks around 10 minutes. By the time the second coffee drink was ready, the first had already cooled down and was bitter. The ladies were unable to assign the order number. Too bad.

Yesterday I came with my family and there was this guy, his name was Amer or something. He was very friendly and always smiling while bringing food to us and other customers. He looked extremely tired, but his smile never faded.

You have to pay to enter the bathroom even if you consume.

The small girl (black) who is in main desk that gives orders , cleans 👃 with back hand and prepare mc donalds 👎🏻 . Directly must to put out ! Also tables are very very Dirty ! Never they clean . Never !!! When they not clean theirself and are dirty persons have not how to clean the tables or place. 👎🏻

Extremely bad service! Order a Latte Grande for a lot of money, then want an extra shot of espresso for €0.60, but that's not possible and you have to buy an espresso for €2.49. You can then use your fingers to stir the Latte Macchiatto Grande! Since, according to the waitress, the spoons “haven’t been washed yet” you notice that it was 10:30 a.m. and the McDonald was absolutely empty. Of course I can understand that they didn't have time because they were very busy chatting!

Over 25 minutes waiting time; Is this supposed to be “fast food”? I only went there because of the children, but never again. Horrible, dirty tables too.

12.39 . 03.01.25 women in cash so angry , people take order angry . 1 women take order a 5 people look and no work .first time look this not good restaurant ... fail and very nooot good #mcdonald . [Wainting 33 min]

No machine works, no card payment possible, very long waiting times

This branch needs a serious monitoring from McDonald's managers. Nothing is working properly here. I ordered a typical meal which I always order and even I had ordered the same meal the day before in McDonald's at central station of Berlin where they prepared my order in less than 2 minutes while there were hundreds of people in the store still the staff work there very nice and smoothly. But here it took almost 30 mins my meal gets ready meanwhile all the people who ordered after me got their food earlier. Moreover, there isn't enough chairs in front of tables, you need to wait like a vulture there for a long time until some people decide to leave and you can take their seat whereas there are a lot of free tables without chair. No worker exists to care about customers and such issues inside the salon. Even the food they gave me was cold and they forgot the straw with my capped cola cup.

Too busy, staff can't handle the work

All the employees were very unfriendly and disrespectful, insulted us in English and put the chairs back on the table because we sat down for a moment to drink a coffee.

really has nothing to do with “fast” food

The service is very slow, the cutlets are built haphazardly. The cheese lay separately from the burgers, everything was in sauce

Cash payment is only reluctantly accepted. The staff doesn't speak German... Not recommended...

Ordering at the terminal is not possible; Out of 8 machines only one works. The floor is dirty, there are napkins right in front of the cash register. The staff does not serve the people in the queue; they say they have too much work. And that's true. Then the owner has to share his profits and hire more staff for customer service, for the kitchen and for maintaining the terminals.

Never again! Out of the six terminals, only half were working, which caused huge lines. I waited in line for more than 20 minutes to order food while my friend saved us a seat. When I finally ordered (table service via ID number) and went to join my friend, an employee tried to stop me for unclear reasons. He was unfriendly, and I had no idea why, after all that time waiting, I wasn’t allowed to go to my seat, wait for my order, and eat in peace. Fortunately, my friend explained we were together, and he let me pass. After another 7 minutes of waiting, we finally got our food but had to rush through our meal since this employee told us we only had 10 minutes to finish and then needed to leave. This rule only applied to one seating area, not the entire establishment, yet we weren’t offered any alternative seating. I understand some staff may finish at 8:00 p.m., but being told at 7:31 p.m. that we only had 10 minutes to eat after spending almost three times as long waiting to order and get our food—does this qualify as good service? We ended up having to take part of our meal to go and look for seats at other food court venues to finally eat in peace, as we couldn’t finish in 10 minutes. Where is the customer focus here?! Judging by the reviews of other visitors, these problems are a constant issue here. Despite the company’s responses, no measures are being taken, and the only solution is to avoid visiting this establishment.

brooo my food had no flavor NOT EVEN MY SPRITE HAD FLAVOR IT TASTED LIKE WATER WTFF 😭😭😭💀💀

Ordering on the screen works perfectly and is super practical! However, you should be patient as the waiting time can vary depending on the crowd. It is ideal for takeaway, as the tables in the restaurant are unfortunately often not completely clean. All in all, a convenient option for quick, no-fuss dining.

It's not the friendly one and not the best one, they gave me really old fries

Wanted to enjoy a coffee and cake during our shopping trip. Unfortunately, the employee who served us was so unfriendly that we left without ordering. In my opinion, a “you can’t read” answer to a query about the coffee + cake offer is probably not the best solution for sustainable customer satisfaction. Definitely never coming back.

Waiting times are too long and you get inedible food. When you ask about the delay you get the answer “It’s not my problem”. No idea about the service! Never again!

Normal McDonald's with the usual dishes. What is problematic is the number of antisocial people who cannot clean up their tablets after themselves.

McD at its worst. Everything is quite disorganized, semi-professional, frightening even by McDonald's standards. By the way, in general: a good 4 euros for a little water??? Really now??? Really??? Are you serious???

i ordered a meal for two people and it took over 20 minutes AFTER asking if they knew where it was. while we were waiting for our food we witnessed multiple staff members acting poorly such as dancing and eating food.

I pre-ordered and they didn't take care of it. The staff is rude and I still had to wait 15 minutes for my order to be taken.😡

We ordered 10 minutes in advance and no one cares. We almost missed our train. The staff is very bad, it feels like it takes ten minutes for them to finally enter a code. It takes about half an hour without pre-ordering and even with around 15 minutes because no one is taking care of it

Customer requests regarding his own order will be taken into account 0. e.g. different sauce or no salt for fries (works in all other restaurants)

I had to wait 30 min for my small order of two cheeseburgers, and they were both cold, thank god I’m hangover or this would have been worse.

This was the first time I had ever been to a McDonald's and I was extremely disappointed. The store is unfairly hyped on social media. Food arrived cold, fries unsalted and the patty was half raw. Additionally, the staff was so unfriendly and disrespectful. I had to use Google Translate so that they could understand me somewhat. Once and never again!!!! LG Sasha

I wouldn't recommend cause me and some other people that I met there were both waiting for our orders for 20-30 minutes

I'm still waiting for my food😐😐 it's been 20 Minutes, wouldn't recommend

Bro I've been waiting for my order for 20 Minutes and there were so little people when we ordered but then a lot of people came and I'm still waiting

Strawberry milkshake literally tasted like nothing, asked for a new one and it still tasted like nothing. The milkshake was also white instead of pink, you win the prize of worst milkshake ever 🥇🗣️congratulations

terrible service times and employees were rude and disinterested in letting me pay at the cash register

Cashier screams like crazy and mixes my ice cream without saying anything. Naughty, these young people!

They taste great and they put 25 in my 20 nugget box.

The guy with the bald head doesn't work at all, shouts at my girlfriend and me that we still have a minute and says it in such a disrespectful tone! Is this how you treat customers? I'll never go in there again.

The staff Is very kind, in particular Hussein.

My burger wasn't made with love

Unfortunately I got a hair in my food. I reached out to the staff and they quickly rearranged everything for me and offered me a drink, everything was great

I ordered a McFlurry. The first time I got something completely different and after I gave it back I got one that was completely melted...unfortunately no longer edible

The same McDonald's as the others, but this particular one showed itself in a special way. After ordering, I take the table number, but the food doesn't come until about 40 minutes later, then an employee comes on the phone and tells me: The food is at the checkout. The service does not work outside of McDonald's. There was neither a notice nor a warning about this. I focused on handing over the dishes. I sat near the food court, meaning this was their service area. I believe that McDonald's is wrong and has violated the consumer terms and conditions.

The woman at the counter was too stupid for the job, sorry… I got piss water instead of Sprite. Never again!

Coke is cold without ice cubes and they close the belt so that people don't sit inside 40 minutes before closing time

Many thanks for the Cola half liter, without ice, for Lieferando. BiG, Adam

Inside a shopping centre, classic McDonald's with a view of the square. does not accept paid bathroom discounts

Probably had the freshest cheeseburger ever from a McDonalds here. Still pipping hot from being made a few seconds ago

I usually don't write reviews but Hossein and Lata were amazing. THANK YOU

We ordered happy meal because we wanted the minion toy. We thought we could get 3 different ones but apparently there is only 1 kind of toy for the month.. When we opened the bag, there were no toys so we went to the counter and asked for it. While eating we realized that the apple slices were also missing from the order and we did not feel like asking for them again so we just left.

Very polite service, despite the heavy traffic, the order was placed quickly, I recommend it

Lata, thank you! Everything is perfect ☺️🙏

Clean and pleasant. The apple turnovers are very good 👍

Loved the food Loved the service! perfect fast food restaurant!!

The food is good but they forgot my dip, when I told them I'm out of luck and I have to pay for it. It's a shame I'll never eat there again

Not even half full Mcflurry. 🙈 4€ for nothing.

Very poor customer service, there are no toilets, the staff is very overwhelmed and they didn't even put ice cubes in my Coca-Cola. Wrong order.

It's a shame that your cashiers don't know the Bill Kaulitz menu. It's a shame that they only speak German poorly. Goodbye Macces. 👋

3 stars because there is no toilet wanted to make it 2 stars but since there is WiFi it is 3 stars, build a toilet!

Was just there, I'm disappointed that I can't go anymore. Employees who are completely too relaxed. Only one cash register was open and the lady was much more busy chatting than taking the order. Now I'm going to another branch. Thank you😡

If they only put something in the place to cover the sun , it's sunny on most of the chairs

I absolutely cannot recommend this place. I ordered a milkshake and my lid was stuck, ordered hamburgers (they aren't actually spicy) but received extremely spicy burgers, my wife ordered a small coffee and received a large cup with a small puddle of coffee in it. The service was quite unfriendly and that's why we said absolutely nothing on site. The Mall of Berlin is nice, but McDonald's there is a complete disaster.