Burger King in Berlin

There is a very strong smell of urine in the branch and you can't eat like that, it's not possible at all

It smelled like a toilet. The One Piece burgers were limp and the cheese wasn't melted. The price (€17.99) is way too overpriced. The fries smelled of old frying grease.

“We are having problems with the drive-thru, please come in” on the intercom. Tjo. Then no, right?

Tables were not cleared. There is dirt everywhere. and it's colder inside than outside. Is it so difficult to turn on the heating?

We had a snack. Delicious, as everywhere else 🤗we took a long burger with chicken, with a double cutlet, cola and cocoa Paid 22 euros

Worst place ever , two time they cancelled my delivery in Uber eats , they are warning money with Uber eats canceling delivery and not giving the orders to the drivers . Be Careful

Burger was completely cold. Tables weren't clean.

Good place, Feels like an American diner :)

Yesterday around 5:00 p.m. I was back at the drive in for a long time. I used to be a regular customer. I ordered a Cheeseburger Kids Menu and a Wopper Menu. Two cars were waiting in front of me. After about 20 minutes the driver in front of me started honking impatiently. After another 10 minutes of waiting, he backed up and drove away. I kept waiting and eventually got my bag. When we got home we discovered that the cheeseburger was missing from the kids menu. There were only fries and a toy in the box.

We were just at the drive-through. But nothing happened there. There was no sign saying you can't order there today. After a good 5 minutes we parked and ordered from the store. A receipt didn't come out of the machine, the paper was empty. We took a photo of the order number. We've been sitting here for 30 minutes waiting for our food. The store is relatively empty, but the employees can't manage it at all. The screen is overflowing with orders. If we hadn't already paid, we would leave. Absolute nightmare.

The food was very tasty, I can only recommend it!

I'm happy to sit here in the large lobby and eat

I love ordering and eating here

Very big restaurant. I liked fries with halapenia and cheese sauce There is a free toilet as well

The menu is the same everywhere, but not the interior. Here it's a very uncomfortable 50s-80s style mix, with worn-out furniture, far too much empty space, far too high ceilings and terribly bright light. Even your favorite burger doesn't taste good in there.

What is noticeable again and again, even since new management appears to be on site, is the unclean tables. The dishes are often, still, only warm, with the exception of those that have to be freshly prepared. Always enough parking spaces. Friendliness of the staff was mixed. You can't tell that the waitresses really want to sell and serve people there. Lately we've been waiting longer than usual for the order, but everything is still within limits

The food is really ok, but the waiting times are far too long; despite an empty DriveInn counter, preparation sometimes takes 15 minutes.

Clean, tasty food and great team organization. Keep being the best guys!!! <3

Very nice decor, reminiscent of an American diner, which is rare here, so it's fun to eat there

I recently went to the Burger King restaurant and really enjoyed it - not just the food, but also the excellent service. The restaurant was clean and well maintained, creating a pleasant atmosphere. The staff were friendly and attentive. I was warmly greeted upon entering and the team did everything they could to ensure my visit went smoothly. The staff was quick and efficient, but still very accommodating. I was particularly impressed by how professional and well organized everything was - even during rush hour the team remained calm and helpful. The burgers were freshly made and tasted fantastic, the fries were hot and crispy. You can just tell that quality and customer satisfaction are important here. I will definitely be back and highly recommend this Burger King restaurant with the great staff!

Unwanted as a customer? Unfortunately a very disappointing experience at this branch. The ordering machine wouldn't accept my vouchers, and when I tried to order from an employee, the staff seemed overwhelmed and understaffed. The shift manager didn't want to deal with the problem and just referred me back to the defective machine. After a long wait, another customer was served before me and when I complained I was rudely told that I would no longer be served. Customer friendliness looks different.

Here, unlike many other branches, coupons are accepted at the terminal and at the checkout.

I came to this Burger King branch regularly. In summer you can sit outside and inside it's okay. You have to order and pay on the computer; you get your receipt with a number that is called up digitally. The staff understands what is spoken very poorly anyway. Tables are almost never wiped down and garbage usually piles up at the clearing stations. Today I was in the drive in. There were big black cars everywhere and I saw that there were Turkish wedding guests who seemed to be guests at BK. I was now standing at the column to announce my order. After about 35 minutes of waiting, the person behind me started honking. When no one responded, he drove up and banged vigorously on the window of the exit. After a while someone came and I saw the discussion going on, then the customer drove off angrily. After some time the intercom was activated and a lady shouted: "DRIVE TO". I said that I had waited 45 minutes to find out that the drive was not being served. This is not customer friendly. Even if there may be a lot to do inside, you can at least stick a note on the intercom that says: the drive is not being operated. I don't think I was understood. I didn't get an answer either. As I drove away, I saw in the rearview mirror that the cars behind me were still waiting. It's a shame but you shouldn't treat your guests like that.

Worst Burger King branch in Europe! Coupons are simply not accepted, the ice cream machine is broken, long waiting times despite low activity. The burgers are often cold and by the time you're really full of this food you've already invested so much money that you could use it to go to a normal restaurant... UPDATE: After that stupid ordering machine didn't work again, I went straight to the checkout today in the hope of getting something to eat. However, the cashiers there had better things to do and preferred to be busy with private conversations. And it lasts a whopping 7 minutes. Then I left without them even looking at me. And that on a Thursday at 3:30 p.m.! That was my last visit there. Anyone who obviously doesn't need my money doesn't deserve it!

Burger completely cold. Not acceptable for these prices. Unfortunately, the quality at BK is also deteriorating more and more.

Bad reviews and constructive criticism or my honest experience on site are constantly deleted or reported, no matter how you write it.

Large and usually a lot of space to sit and also clean.

I don't speak German yet, but the lady that read the orders was extremely nice and helpful, I really appreciate the help and I remark that a little bit of kindness can make something so simple like eat, a great experience. 💜

Unfortunately it is always closed 30-45 minutes before the official closing time.

This is one of the worst BK visits I've had. Waited 15 minutes to get a cold burger, an "iced tea with sparkling water and cola mix" (iced tea bought), and actually good fries. I spent €12 on this and couldn't even wash my hands with warm water in the toilet. The furnishings and armchairs are actually quite stylish, but no one does anything to tear them down and wipe them clean. Really disgusting. Conclusion; At least not there again.

It is easily the worst, slowest Burger King in the known Western World. Never experienced anything like it, never again. Very few customers, but it still took 25 minutes and was cold. Service and staff morale were extremely lacking. New customers: you've been warned!

Usual quality. The rooms are nice and spacious.

Waited a long time, they work super slow! If you want a quick bite, then this is definitely not the place for you!

The food is always fresh and delicious, unfortunately the QR codes never work on the machines, so you always have to go to the checkout. But the staff is always nice. Furthermore, it is always cold in the store because all the doors are always open. Even in winter. We always close them :)

Chic shop and the service was almost ok. The cheeseburger was missing from the tray but was immediately added and the fries were almost cold 🤷‍♂️ but otherwise everything was good 😂

Toilets are always dirty and now I can't even use coupons on the board anymore. I actually enjoyed being here but the place is getting worse and worse and that applies to every Burger King.

Very unfriendly, when asked if there was ice cream there was an unfriendly answer, defective. But it was seen that it was simply taken out of service. Like at Berlin BER airport!!!

No greeting at the drive in - no please, no thank you, no goodbye. Food ok, as you know it

Will there ever be milkshakes again? 🥺

The ice cream machine is constantly broken, even in the summer! Not cool!!!

Was so disgusting. The toilets are very very dirty.

Cold and bland chili cheese fries, stale cola without ice or carbonation, burgers lukewarm, even though everything was picked up at the counter during the civil war. After 3 minutes of transport to the car, the quality couldn't have decreased that much. Then prefer an honest kebab

50s american diner vibes, quick service

Even though there is not a lot of people,but still very very slow for the preparation of the food

If there is a rating of less then 1 star i prefer to do that I wait 2 hrs to get my food overcrowded and no staff very very bad experience

Sick inner design and food how you know it. Very nice and cozy

We don't need to discuss the food, it tastes good BUT the service is terrible, I used to like to go here after work or in the drive in... But today was terrible because the staff doesn't speak any German, my son was very disappointed, even though his last figure was still there, you couldn't even make yourself understood in your GDR English. In addition, there was only one service person in the store... At 12 p.m. at lunchtime. And of course there was no ice either

Very great large store with lots of seating with a large parking lot. Drive in Essen is hot, nice service and it's quick

Even though no one was there we stood on the drive for 20 minutes, very slow and incompetent

25 minutes for my order is clearly too long !!!!! Hire more staff, what's wrong with you!?!?

Incredible waiting times for “fast food”

Worst service in the world. Waiting for 1h for order. Dont go here

The external environment blends in very well with the surroundings, but when you enter inside it is the usual burger restaurant.

I was so tired to go another place. However I desice to come here because its so close. I don’t recommend anyone . I have waited my order to be ready more than 20 minutes. Also there was no line. And my order was “To here” but they did “to go” . How bad..

Still the worst BK in Berlin. For years it was an Arab money laundering facility, then there were a lot of South Americans in the kitchen, now there are Russians. Locals rarely go there, 90% of guests are tourists. Long waiting times even when there is little going on, musty toilets, mediocre food.

Long chicken vegge burger is best with onion ring

Unfortunately, waiting times are too long despite fewer customers. In addition, the floor of the branch is always very dirty.

Great atmosphere, beautiful garden with outdoor seating under shady trees - very cozy and quiet!

Nice Burger King with a large dining area. Staff friendly and quick... And historical building background

As good as Burger King can get. The best location in Berlin, especially the outdoor tables during the summer months.

1. The employees are unfriendly 2. the food was not well prepared, the meat was broken and the hygiene regulations were not followed. I would definitely not go there

I was in the restaurant yesterday evening during the CSD and it was a complete disaster. Almost an hour of waiting for a small menu that I had ordered. Fast food becomes slow food here. At least the food was good, fresh and tasty after that hour of waiting. But it's still not acceptable to wait an hour for your food in a QUICK restaurant.

Apart from the sad ambience there's nothing wrong with the branch, but BK is just really weak among all fast food options. The only plus: drive-through

Hungry for citizens with my husband

Recently you can't order the burgers individually from the vending machine. After selecting a single burger you get two menus to choose from and you can't skip it. I never buy menu items, and if that means I have to wait in line to buy at the counter, I often won't buy anything at all. The change is an absolute mess and customer-unfriendly.

It's now very expensive and the quality could be better However, preparation was very quick and the staff was friendly

Like so many Burger King “restaurants” a bit dingy, uncomfortable, unpleasant. Serves for quick food intake... nothing more.

The worst bacon cheeseburgers we've ever had at any Burger King. Not even close to the ones shown in the picture, bread was cold, bacon not crispy at all, flat drinks. We're very disappointed

Audible staff, the food was ok.

Only one person on duty during lunch break. I stood there for 10 minutes - I remember that because the coupon time was running out - without being able to place my order. QR code did not work on the terminal. Well, I'm off again. Not possible for F A S T food.

Fraud! On Tuesday we wanted to order the whooper. There was a buy 1 get 1 free offer. (It was shown in the app and on the radio) The service only said that it was not in the system and could not be offered. After further inquiries, the answer was always the same. That's a real shame, we as customers were very disappointed 😖

Absolutely subterranean service! There is no one at the counter. Two very unfriendly ladies pack up the orders and when you stand in line to order, customers are chosen randomly even though you are the first in line. Once these customers have been dealt with, you are simply ignored and you go back to your work. To get the staff's attention you have to literally scream and then you get a mushy answer if you dare to ask if it would be possible to make a milkshake. Who can guess? The answer was: 'Nope!' Absolutely not recommended this store.

We just planned to have some snacks quickly. Had to wait more than 20 minutes for our food. It did not taste at all. They fryed the nuggets for too long, so that it looks black. The food doesn't worth the money.

Took forever to get the food and when finally arrived it was cold and very dry

Please ALWAYS check again whether everything is in the bag, as they often forget something. Otherwise, Burger King is quite OK.

I would have thought there were such big differences between the Kings. The food here is outstanding; fresh, hot, nothing spilly and tastes great. Extremely friendly staff. Only recommended.

I haven't eaten such nasty food in a long time. Fat, cold. Taste unacceptable. The order was prepared for a long time, it was left on the publisher's desk for no one knows why. Generally no. Never again.

Top BK 👍🏼 very welcoming, top service and very nice staff!! All clean!! That counts too!!

terrible food, found a bone in my chicken nuggets

Probably the only branch that doesn't want you to sit in the restaurant. The shop is ice cold, it's almost impossible to sit. There are advertisements for ice cream, but strangely enough, no ice cream is sold. A LOT OF BRANCHES CURRENTLY DO THIS, NO ICE CREAM, NO SHAKES

The Berlin Pavilion from "Interbau 1957", the pavilion built as the entrance hall to the Interbau, housed an exhibition on the reconstruction of Berlin's Hansaviertel in 1957, is worth a visit! Burger King is in there and less worth a visit. It's always pretty dirty there... but unfortunately the employees don't care about that...

Unfortunately, the ice cream machine is usually “broken”. Of the last 10 visits around 7 p.m., the ice cream machine was “broken” 8 times. There are probably other reasons why there are no more shakes at this time of day.

Not particularly recommended. Unfriendly staff who try to convince you that a Meat Whopper is a Plant Based Big King XXL instead of simply admitting that they were wrong and releasing the correct product. In addition, of course, there is an exorbitantly long waiting time for the item that was rightly complained about. 👎🏻👎🏻👎🏻

They say something about a power outage and don't let anyone in. The terminals, monitors, etc. are apparently running. They just turned off the light. Oh well.

Had a menu offer for lunch - cheeseburger with fries and coke for €3.99 I thought it was good, it was ok and you could still sit outside

Everything is super weird here.

Not recommended! I couldn't finish my meal because it was so disgusting to see dirty and smelly homeless people and addicts from the zoo next door looking in the trash can for other guests' discarded leftovers and then eating them on site. A complaint to the branch manager only resulted in a resigned shrug of the shoulders! “You just can’t prevent it.” I then took my leftovers with me and disposed of them somewhere else...

Very long waiting times and no apparent concept behind the processing of the orders. Orders are often forgotten and only processed upon request. Burgers are always lukewarm. The cheese didn't melt. Here the lunch break unintentionally drags on. It's a shame because this is the nicest branch in the whole city.

Always Burger King... Nothing more, nothing less...

I ordered 20 nuggets with a friend and there were only 18 in there...

Food is as you would expect. But seriously people, what kind of service is this?! The employees hardly speak any language that you can communicate with (no German, no English), they can't even scan a Paypack card (but there are bold advertisements at every checkout that you can collect points here, etc.).. And the ice cream machine has been there for a long time Only there for decoration for ages...

Toilets are extremely disgusting, a sauce was forgotten and the plant-based things didn't taste like they did in other finals.

Makes a good impression and you can sit outside under old trees in the middle of the zoo. Unfortunately there was only one condition at the counter which delayed operations a bit.

Rude staff and long waiting time.

The person who takes the order on 2/05/ at 3.50 pm literally it was really rude that waited for too long..

It gives an abandoned city vibe. I never saw more than 10 customers sitting down.

My recent visit to Burger King was extremely disappointing. The food was cooked in burned oil, and the French fries were covered in black burned oil residue. Despite my complaint, the staff didn't take action to rectify the situation or change the oil. Additionally, they were unbelievably unfriendly, rude, and seemed quite lazy. While I understand that working in fast food can be demanding, basic courtesy and professionalism should never be compromised. When we accept a job, it's essential to do it properly, ensuring customer satisfaction and upholding the standards of the establishment. I hope Burger King addresses these issues promptly to provide a better experience for future customers.

The ice cream machine never works, really NEVER! I just paid €3.79 for three curly fries. Chicken is no longer available at 4 p.m....

Food absolutely does NOT meet expectations, or even that of a usual Burger King restaurant. The constant waiting times (even WITHOUT OTHER CUSTOMERS ON SITE!) are always at least 15-30 minutes! That is not how it works. The food is already on the display, is touched, and then put back to do something else. Today I redeemed a coupon using the Burger King app. With the 2 cheeseburgers I chose, I didn't want pickles but with extra tomatoes + extra iceberg lettuce, for €0.50 each. I got 2 old cold cheeseburgers with pickles, no tomatoes and no iceberg lettuce. When making the complaint, the employee could only speak English, which isn't a problem in itself, but she told me; That's what you ordered, and then backtracking and apologizing that it wasn't the right thing isn't possible. It took another 5 minutes for them to put iceberg lettuce and tomatoes on the old, cold burgers and repackage them. This was then lying around in the display again. I will never come to visit you again. It's just underground with you! I got

It was cold in the restaurant, the toilets were dirty and the hairdryer was broken. I understand a lot that you have to control everything now, but that shouldn't be the case. First the announcement that the ice tea is gone, then ohh there is one mc chicken missing and then after further checking, ohh the muffin is there too. The food was lukewarm. All in all, I'd rather go to McDonald's where the store is heated and the food is warm. Very disappointing for €50.