McDonald's in Heidelberg

Cold burgers and salty fries again. I think it's a shame that it happens again and again that you are served cold and therefore not fresh burgers. In addition, many tables were unclean. The staff was nice and friendly. Maybe next time it will be better

Fries were quite good... but the staff is completely unsuitable

Opening hours until 1:00 a.m. At 12:15 a.m., a chain, barely visible in the darkness, is already hanging in the driveway. There's also a curb in the driveway. The other entrance is blocked off by a barrier. Everyone inside is already cleaning up.

It's disgraceful that they took the extra 50 cents for the McFlurry and that you can only use 2 codes on the McDonald's app.

Dear McDonald’s team in Kilsheim Heidelberg, I would like to express my disappointment with your opening hours on weekends. It is very annoying that your restaurant closes at midnight and after that you can only order via McDrive. This excludes many customers who travel on foot or by bike. Especially on weekends, when a lot of people are out and about, it would be desirable for the restaurant to stay open longer or at least to be able to order indoors after midnight. I hope that you will make your opening hours more customer-friendly in the future. Best regards H….

Very nice McDonald’s. I usually visit during the week for breakfast or lunch. Staff is always kind, courteous, and respectful. Food is good for fast food. It’s consistent. There are some healthy options and the Cafe is always nice and stocked.

I can recommend it, the cleaning staff is very attentive and as soon as something is dirty they clean it up.

A cozy, modern McDonald's with an outdoor area and play space for children. 🍟🍔😊

The best McDonald's in town. Burgers fresh and fries hot. The staff are always very helpful and friendly.

McDonald's as we know it. There is a lower area at the back where you can sit, it has a winter garden atmosphere, something different. Otherwise, ordering via the app and service at the table is of course fantastic and great for a fast food restaurant. The burgers were freshly prepared and tasted great, nothing to complain about ☺️

Many thanks especially to the staff. I ate there with my brother and the staff made us very welcome.

Sorry, how can I eat here? Pure chaos, food was literally lost. After a good hour including complaints, we got the money refunded. NOT RECOMMENDED!

Very friendly and dedicated staff!

Good and well-maintained branch. The McDrive is definitely not recommended with a large car.

Check your MC Drive order before you go home... Forgotten toys, mixed up your order, the meat patty was completely missing from a burger... Employees are mostly okay, but a long-time employee (male) is becoming more and more the reason why you shouldn't eat there anymore. (unhöflich, polternd, teils handgreiflich)

Completely unsuitable staff throughout the store. Point 1 You order at the terminal and are interrupted and sent away because the “nice” cleaning person sends you away because he absolutely has to clean there now… Point 2. This “love” when it comes to burgers (see picture) is incredible. And you pay just under €15 for that This branch is rude. Actually, one star is too many for this juice shop.

The service person named Hasan Kara is the best servant I have ever seen. He is friendly, nice and brings the food to the table excellently

It's just a McDonald's. Fast food for a lot of money... when I think about the fact that last Friday I had a huge piece of cod fillet with risotto and salad in a restaurant for €11 and today I had a burger and (cold) fries for €20... here comes it you start to ponder.

Ich bin aus Heidelberg, und der Service in diesen Mc Donalds ist furchtbar, Bedienung sind nie freundlich ausser 1 oder 2 Mitarbeiter, dann bekommt man zum Cappuccino kein Hahnen Wasser mehr dazu ,nur zu Espresso ergibt keinen Sinn ,ausserdem mittags Böden kleben Tische schmutzig ,es macht kein Spaß mehr in diesem Mc Donalds es sollten mehr Kontrollen erfolgen auch zwecks Sauberkeit der Toiletten ,ekelig, alles in allem fahre lieber zu Mc Donalds nach Kirchheim

Got food poisoning after eating there.......nausea, diarrhea, stomach aches & fever.

Even worse is it with the prices, irrational changes to the menu without drinks or without french fries? And even more expensive because of it. We're out! Sorry, but the toilets stink of urine, the floor is sticky, the tiles on the floor look awful. There is no one to wipe the tables anymore, in fact all the tables outside are dirty! At the prices that the Mackie now charges for the same performance as ever! Hardly any customers left, I'm no longer surprised!

Fast service, good drinks, great burgers

Friendly staff, helped me with my coupons. The food is good, and the place is usually not too crowded. The toilets are very clean and the rest of the restaurant is also clean.

what can you say. it's just megges. But what unfortunately happens too often is that special requests for food are not taken into account due to intolerances and then I get food delivered that I can't eat and I then have to throw it away... I would really like that again see what is sent out :)

It's just a McDonald's as we know it. If you drive past you can go in, but I wouldn't go there now.

Rude and ultimately I couldn't order anything because the guy at the reception was already super full

Sorry that I drove into the barrier chain, which was still stretched invisibly over the exit in a dark place after it opened ~7'10 / weekday. Luckily, after the chain had already taken half of the car, I noticed it and was shocked to free myself from it by reversing. My tip: Maybe you should remove the chain when you open and not just when the first customer drives into it. Something like that is incredibly careless 😒

A very dirty food and very strict employee and the Iranian employee is very disrespectful and just go there

My husband and I used to really enjoy ordering there. Today it was a no go. Burgers were cold and the nuggets were stone hard, as if they had been warmed up again in a microwave. After an event like that, I don't think we'll get something to eat there again and switch to the competition... it was a real shame...

The apple turnover that I ordered was completely cold.

Very quick service. Friendly and good service. Thanks

Tip: use their mobile app to order and see if there are coupons for certain items you like

Hello, I wanted to come at 2:20 and have something to eat because Google says it's open until 3:00. As soon as I arrived in front of the store the lights went out. Now I have to starve, you really liked me.🥲 Please update opening times!

We ate there on Sunday...afterwards I had nausea and severe stomach pain when I got home. This branch also has a problem with the lack of cleanliness: dirty toilets, dirty tables, garbage on the floor, etc. Absolutely cleaner than many other branches of this chain!!!

Unfortunately it is rather remote or a little bit away from the main train station as a pedestrian, but can definitely be reached within 15-20 minutes. Has a parking lot with around 15-20 spaces, has an integrated drive in and a McCafé. You get your food quickly, delivered to your table and the staff are friendly. Much cleaner than many other branches of this chain.

The opening hours are not right we only get food on the drive in we can not sit inside.

Sooo sports fans Unfortunately the food was cold today and the drinks were warm. The service was extremely unfriendly and we were given the wrong food despite the late time. When we asked we were insulted and we were turned away despite the receipt. The ambience was only worth 3 stars because a good friend accompanied me and calmed me down. In conclusion, I would come to the conclusion that despite the lack of hygiene and inadequate service, we will not be returning. LG Ps: make it better

The best McDonald's in Heidelberg! Super friendly staff, very good food. And fair for people with disabilities

Unfriendly employees who almost gave me the impression that they wanted to accuse me of "lying" even though I showed both of them the receipt.

Friendly staff. Chicken nuggets very crispy! Everything freshly prepared.

A fast food restaurant. It was very warm inside, outside temperature 31 degrees and outside it was very dirty.

Servicio extremadamente pobre. Hablé con el gerente Tsipiso y su actitud hacia los clientes es terrible. Tuve que esperar 20 minutos para una orden simple y whenni llegó a casa mi comida estaba fría.

My wife, our daughter and I went to this McDonalds late Tuesday afternoon. At the next table were two very nice women of advanced age who had been searching through the restaurant trash for carelessly thrown away competition stamps. My wife redeemed these tokens using her app, and when her limit was reached I used my app. Unfortunately we couldn't redeem all the tokens because the restaurant manager forbade this. It would be good for a company like McDonalds to serve a menu "pro bono" to those who are obviously in need without them having to dig through the trash. A disgrace in my eyes.

I don't leave comments often after McDonald's, but this one deserves 5 stars. Fast, clean, staff is smiling and friendly to kids. They have a small indoor kids corner and outside kids climbing for the most impatient guests.

The food came very quickly👍👍👍💪💪

Mythical and so beautiful place.

Opinions always vary, but I like it...

Was fine. This mac was still open nice and late. Most were already closed

Today I spontaneously just wanted to get two small fries and was very kindly pointed out by your employee right at the entrance about the new “Der M” burger - free 1/4 burger included. This is how I imagine good, child-friendly marketing. Thank you very much, Team Hebelstrasse! The M tastes great!

4 people in front of me... Wait 15 minutes... There's no question of fast food... Sink toilet clogged...staff disorganized

Open till 3 it says, just left as they told us they are “closed” at 1am. Somehow open for cars though.

Ordered food, waited 50 minutes and in the end got nothing

It says it closes at 3:00 but it's already closed at 0:45. Stable

No coupons yet!!! The main thing is to maximize profits.

I ordered a hamburger Royal Ts from Mc Drive, there was hardly anything going on and I got the food relatively quickly. Problem was that I got a burger without bread and without sauce. Just annoying :|

A very nice staff and a very nice manager! Very Good Cappuccino!

It's terrible the fries are half raw and the chicken nuggets are soft like they were dipped in water. The drink had a hair and it takes years to get the order and then cold food, especially the shop here is empty and it was 30 minutes before we got the food

One of the best McDonald's I've ever been to. Our first port of call for fast food in Heidelberg

I really like this McDonalds. The workers there are really kind and they also have the self service stations for ordering. It is really big and you will always find a place to eat. Prices are OK.

Something is often missing and today I discovered a rat trap... Delicious...🫠

McDonald's. The opening hours are good until 3:00 a.m.

RACISM I accidentally ordered "to go" from McDonald's, but I wanted a tray. The employee was very rude and said that I ordered “to go”. I then asked if I could get a tray. He got very angry and said that I should order "to eat here" next time. That upset me too and I said that it was just about a tray and that he shouldn't lecture the customers. Later in the kitchen he said something about Chinese. Isn't that racism?

One of the best of all McDonald's. Food is almost always very warm, fries are good, generally quite quick in comparison. Unfortunately, it depends a lot on the staff. For some it tastes like a restaurant, for others it tastes like a gas station. But definitely by far the best of all so far.

McDonald's standard, nothing extraordinary to report.

It's not that big but it's ok for a coffee. Unfortunately it is difficult to reach on foot

Like most MacDonalds… same same

Hamburger Royal TS and cheeseburger from McDonalds in Heidelberg. Food as expected, but super friendly and child-loving service 👍As dessert, an “Iced Coffee Shake Choc OREO” (€4.99)

Ambiance as always at Systemgastro. But solid, as expected...

The entire restaurant and staff are absolutely not recommended. The staff is incredibly unfriendly and rude!

Large McDonald's with good parking and good transport connections! Friendly staff and clean and tidy!

Unfriendly employees. Especially in the evening.

Was there yesterday to have a coffee in the cafe. The coffee was only lukewarm and then only half full. I pay around 4 euros for half a cup of milk foam... And then the toilets. I told an employee that we should clean. But after 1 hour it still looked like that. If the hygiene there is so standard, I don't want to look into the kitchen.

Worst McDonald's I've ever seen! Employees are totally unfriendly! Restaurant dirty and the toilets stink. Do yourself a favor and go eat somewhere else.

The food is bad. When I ate, I vomited. It is one of the worst McDonald's restaurants in the world in terms of taste and food. Please pay attention to this restaurant

Very unfriendly employee at the toilets. We were shouted at for no reason (unfortunately I couldn't understand what he said).

The food was okay, it's still McDonald's, but the employees were very slow and, it seemed to me, didn't enjoy their job at all.

The place is never cleaned up at lunchtime, the staff is rude and the food is usually cold and not warm

Nice staff, good breakfast and coffee

Did you eat on site, order take-out or have food delivered?: WASN'T THERE What did you order?: Wasn't there What STUPID question I have no money: How much did you spend per person? Which dishes do you recommend?: Bügerking Can you tell us more about these points?: don't have a bog

According to Google, open until 3 - but this probably only applies to the mc Drive. Then we go to Burger King ;)

Very friendly staff who were in a great mood :-)

Started weak and slowed down a lot

Super friendly and great service. Food was freshly prepared As always, the ambience is clean!!! Keep it up !!!

Good mecces, but sometimes it closes earlier than stated

Have a nice good evening dear McDonald`s team Heidelberg :=) I recently became aware of you because of a review and wanted to check whether this review was true. When I arrived at the establishment I was pleasantly surprised! Nice staff, clean interior and melt-in-your-mouth fruit nonsense. Considering that some people here (Ms. Wilhelm) complain about the quality of the food in the reviews, I found the food highly recommended. Through the visit I learned that some opinions (Mrs. Wilhelm's) should not be taken into account. Any time! :=)

A really very nice establishment I was honestly blown away by the atmosphere here (but I would love to go back haha) After we ordered our food we were allowed to sit in the lower area (very very classy vallah) But the food was the best part, even if a certain Ms. Wilhelm blurted out something else in the comments (no one needs such unfounded criticism) Overall a very good visit WOW

Unfortunately there is always a lack of salt on the fries 😜 otherwise quick. Don't take part in vouchers, it's a shame!!

Staff definitely needs to learn German better!

It has now become quite expensive with declining quality. When we were told that there were no more straws at McDonald's, we said goodbye - what a shame.

MC Donalds 😅 unfortunately it's always pretty cold in the restaurant. That's why we left the jacket on this time.

The food is very good and you only have to wait a very short time.

It's probably the best McDonald's I've been to. Service was quick, food was warm, service was spot on, and the atmosphere was pretty chill for such a busy place.

Schnellrestaurant eben, keine Zeit für Reinigungsarbeiten, für schnelle Mahlzeiten für den Moment passabel.

Personal etwas gestresst und nicht freundlich,als Barzahler im Hintertreffen

Okay. Nicht mehr und nicht weniger.

Ist halt ein klassischer McDonalds.

Super erinnert mich an meine Kindheit leider lange Wartezeiten.

Nagyon finom mint mindig A jó öreg mecdaneld sosem csalódni

So viel Platz und doch so eine enge Ein- und Ausfahrt zum Drive-in. Ich muss immer langsamer als Schrittgeschwindigkeit fahren um nicht meine Felgen zu beschädigen oder bei der Einfahrt gegen die Leitplanke zu fahren. Macht die hohen Bordsteine weg, verbreitert die Spur.. Das Essen war bis jetzt immer gut und vollständig.

McDonald Heidelberg , nach dem Konzert noch ein Burger gegessen . Wie alle Mc Donald , Essen muss man mögen oder nicht. Filiale wie fast alle Mc Donalds eher schmuddelig.