McDonald's in Ingolstadt

The men's toilet is in a dirty condition

Warning to anyone ordering plant-based nuggets there: I was given real nuggets. When I tried to exchange them, two employees in the background laughed their heads off. One might assume this was intentional...

I ordered ice cream for 3 euros, received a portion for 1 euro and the composition of the order did not match at all. Terrible staff

It's very bad, it's not comfortable at all and the food is cold. I don't recommend it.

A degrading atmosphere where customers are openly laughed at and gossiped about, assuming you wouldn't hear it with headphones on. An extremely unfriendly McDonald's.

Very good McDonald's The food always comes out flawless and tastes good for McDonald's. The food always arrives super quickly.

The last two times I've been here, something was always missing. And if you only order two things, it can't be that difficult.

Just ordered 2 meals at the Mc Drive, unfortunately forgot to check and instead of a philly cheese stack burger, which I also paid for, there was a filet o fish in the bag, can happen, but it's great

A very relaxed McDonald's. I've been here several times, and it has never disappointed me. The staff are very friendly, and the food and atmosphere are the same as in every McDonald's.

PRICE GOUGHT: FILET O FISH USED TO BE €2.99, BUT NOW €4.99 AND ONLY LUKEWARM. GUESTS ARE BEING HARASSED AND INSULTED BY DEPOSIT BOTTLE COLLECTORS IN THE SHOP. A REAL JUICE SHOP

Today (July 16th), an order for our business in Ingolstadt was placed via the McDrive at your branch (Ingolstadt, Münchener Straße 134), consisting of two meals and two donuts. Upon receiving the order, we noticed that the donuts were of significantly inferior quality. After the first bite, it was clear that they were old and no longer edible: very dry on the inside and hard on the outside, comparable to a two-day-old roll. Our employee then returned to the branch to complain about the donuts. The donuts were replaced, but only with two equally old and dry donuts – which we consider extremely unprofessional and customer-unfriendly. I subsequently contacted your branch by phone, explained the situation, and asked that you send us two fresh donuts – frozen if necessary – at your expense. I was assured this over the phone. However, about 30 minutes later, I received a call back from your branch informing me that delivery could not be made and that we would have to pick up the donuts ourselves again. We consider this unacceptable, as a third trip to the branch is neither time-consuming nor organizationally feasible. I therefore informed them that we would forward the donuts to another McDonald's restaurant for inspection and to have their condition documented. We request an official statement regarding this incident, as well as appropriate compensation for the poor product quality and inadequate service. NEVER AGAIN!!!!!!!!!!!!!

Ordered food online, delivered late, and cold, too. The burger was burnt, the fries were soggy, and there was no salt. Over €30 in the trash.

Once again, something was missing from the order. They can't even get a complete Happy Meal ready! The staff seems to me like they don't enjoy their job. Today, they forgot to pack all the fries and toys again. You always have to check everything because something's always missing! This was definitely the last time I'll be here! Addendum: Everything has definitely gotten better 🙂

The food was brought, and it was cold. We went to a staff member and politely pointed it out. She said it was the right thing to do. We sat down at the table, and she immediately complained to her colleagues and made fun of us. Name unknown, loud voice, and blonde. Unbelievable how brazen someone can be.

I received the wrong order. I pointed it out to the employee. She just smiled cheekily and complained to her colleagues about how much I'd been complaining. But I just got the food I ordered. The employee was a blonde woman with a braid. She apparently had more to say there, but still couldn't get it done. A disgrace.

An urgent inspection with a test order from head office is needed here! Ordered takeout online, waited 32 minutes, then received the wrong order for immediate dine-in, waited again, received the correct order but the burgers were missing, waited again for the missing burgers, and received the rest of the burgers, which are now cold. Cleanliness leaves a lot to be desired. Staff are terrible, busy making fun of incorrect orders and ignoring customers. No apologies or anything. Store management even joins in the fun. Complaints are simply ignored. Other customers before me have had similar or even the same problems. This is even one star too many! First and last time.

I'm starting to get really pissed off. You walk in, the staff just stand around chatting. You experience everything here: from missing toys to missing fries to two chicken breasts missing. Today, something was missing from my order again, and I don't see the point in paying for something I then have to fight for. I'm avoiding this branch from now on! It was barely busy, I waited 15 minutes for the food (two meals). Then the fries were almost cold and limp. That's not enough anymore. I'd rather go to another fast food chain if my kids want them!

Seriously, guys? First I got cold food at McDonald's in West Park recently, and now you've got another amazing meal. The sauce and towels were in my 9 nuggets. I ordered large fries, and the packaging was for large ones, but there wasn't even a handful of fries in them. At least the food was warm. Hence the 3 stars. It's a shame I can't upload any photos here.

It's currently being renovated like the one in Westpark. That means lousy food and lousy service!

Unprofessional behavior – especially from management! We were at McDonald's on Munich Street in Ingolstadt around 1:00 AM, well before the official closing time. Nevertheless, we were told they were already closed – without explanation or apology. The team on site seemed overwhelmed, but what disappointed us most was the manager's behavior: instead of finding a solution or communicating in a friendly manner, we were simply brushed off. If you don't want customers, you shouldn't run a store. This was definitely the last time for us!

Very disappointing! We drove to McDonald's, but even though it was still open, we simply weren't served. The staff said it was "already closed," even though it clearly should have been open. No warning, no apology—just turned us away. That's not how you treat customers. We certainly won't be coming back.

The vegan nuggets taste very much like cardboard

The staff were very lazy and didn't bother to properly handle orders in a crowded store. My order arrived incomplete, I complained, and received no response. Furthermore, our order wasn't even large, and we had to wait about 50 minutes.

This isn't the first time a burger was left out of my order, which is why I officially decided today to never go to McDonald's again. It's sad that, for the increasingly incomprehensible prices, you now have to pay for products you ultimately don't even get. Very sad.

Everything was fine for me, it's a McDonald's so you can't expect anything crazy

I strongly advise against ordering takeout from this restaurant, as the staff and even the managers are extremely negligent and prepare takeout food for no good reason. Sometimes you have to wait longer than necessary for your order, not because there are many customers, but because people are talking and laughing among themselves and even staring at you while you wait for your order.

Cheated out of one Big Mac and the other was incorrectly filled.

The food wasn't delivered completely and didn't taste really good either. Additionally, the staff didn't speak German very well, which made communication difficult.

The food was freshly prepared. The table service worked very well. The order terminals were all functional. The outdoor area has a children's playground.

Unfortunately, everything that makes the child happy was forgotten in the drive. Missing from the Happymeal: fruit nonsense, Capri sun and toys. The tears were big, but did that mean driving back another 5 kilometers? Newbie mistake of not checking in the car but apparently it worked and Dad doesn't think about that. For tips, just look closely.

Very bad experience at this branch. The food was cold and not fresh, very different from other McDonald's branches. The staff was not helpful at all and was busy talking to each other instead of taking care of the customers. The service leaves a lot to be desired. I absolutely cannot recommend this branch unless something fundamentally improves.

Very friendly staff, neat and clean furnishings, good location/large parking lot, clean toilets. Food as you know it. Clear recommendation!

Unfortunately, it's not the first time that something was forgotten when ordering to go.

Burger old, fries half raw and soggy.

Sehr guter Mc Donalds, manchmal sehr schnell, manchmal nicht 😜

Didn't get what I ordered, took a long time

They should bring out sweet potato fries. :)

Does not accept American Express, a no-go for a US chain. If you order larger items to take away, please check immediately as we were missing items. No wonder with this chaotic system at the packing table.

Fast service, enough parking spaces

Order from the machine with a special offer. Then mess with stickers. Out of 5 things with stickers, only 2 things are pure rip-offs!!!!

impudence. My order was missing burgers and fries and all sorts of things. When I pointed this out I was given the wrong burgers

Simply good for in between meals

Clean restaurant, service as usual

All tables full of rubbish, of course, no containers in the return boxes. But no one from the staff cleans up the trash tables or wipes them down. Burger cold. It's a shame, even at McD the quality and service are no longer the standard they once were.

Almost every time the coffee arrives lukewarm or in cups. If you then say you want cups, it will either be completely ignored or you will be shouted at.

I ordered through Liferando, I had to wait almost 2 hours for delivery and the food was almost cold, I will never order here again.

The burger was cold. It was very dirty, the tables weren't clean, the floor was really dirty. The toilets also looked like crap.

I have eaten at the restaurant four times and my experience with it has been very positive. Nice staff, cleanliness and I always got what I ordered. So I can only recommend the restaurant!

Food as usual, table wasn't clean.

Usually quick drive in. Communication is sometimes strange over the drive because of the language barrier. But otherwise they put a lot of effort into creating bags that feel better put together than at many other drive-in restaurants in the chain.

We were there We ordered and paid for 6 cheeseburgers and when we got home we only saw 3 cheeseburgers... bill 222. D. 09/29/2024

The order was not complete; the service staff knew that no alternative was suggested.

It's a shame from 8 p.m. it's a Balkan party at mc, the chefs and waiters celebrate a Balkan party with music from their cell phones and the customer can then eat cold burgers and fries... but it doesn't matter, the main thing is that the employees are having fun... they just waited that a belly dancer comes by. Just think that if this continues, Burger King will soon be able to open a branch here.

Good McDonalds that is ideal for having profound philosophical conversations.

It's McDonald's, I really have to write something there💀

cozy place on the street. There are plenty of seats both inside and outside. Veny like everywhere. A big advantage is that there is a large collection of junk shops nearby (Lidl, Kauflad, Tedy, Kik)

Neither when eating on site nor when ordering via Lieferando do they manage to pack everything into the bag.

You could wipe the tables and sweep the floor more often. Update August 11, 2024: The wooden tables and chairs are unsightly and I put a splinter of wood in my fingernail because of them. To date, customer service has not changed anything

best and cleanest mccies in town

Chai latte with oat milk was very very well made!

It's not even worth 1 star. Unfriendly staff, high prices. It's better to go to an Italian restaurant for around €40 (!) and be full afterwards. If you just ask for a straw, they cheekily say that you won't get it. It should also be added that cleanliness is not particularly important here. The floor is clean but there is leftover food scattered on the table.

That was the last time I ate here. No matter what you order, the quality is very poor and for expensive money.

Totally terrible!!! Not recommended!!! We made a large order, waited a really long time and were not answered to questions and were totally rude when they did. The bicmac was moldy, the fries were cold and tasted like rubber, there was hair in the food, and the nuggets tasted old and rubbery. Really totally disgusting. It was all disgusting, 6/6 people had a stomach ache, one vomited.

Something is always missing from the order, be it burgers, fries or something similar. I called for the first time and complained! Only foreigners in the branch, learn German. And make sure everything from the order is included! I will never come to this branch again! It's not the first time something is missing. Not just in this branch but in several, it's now a rip-off. You pay for it and then it's not there. When you ask, they all look stupid because they don't speak German.

Everything was great, gladly again. Top team.

Food was hot! Table service friendly. Ambience like everywhere else - but very clean. Best McD in IN!

Friday 11:25 p.m. McDrive (opening hours supposedly until 2 a.m.?) After ignoring it for 5 minutes, I drove again (no, there wasn't really anything going on) And the employees definitely had fun at the MC......

It's a great environment, great food but I can't understand why there aren't large menus available. I hope for your response.

Unfriendly staff Speaking in front of guests about their ladespare.very rude. When asked specific questions, the answers are rude. Food was missing

Very tasty burgers and great service.

Unfortunately I can no longer recommend it and I won't be coming again. As a vegetarian, I wanted to come for breakfast and try it out. Something wrong was brought twice. The 2nd was the highlight. I took a bite and there was just bacon in it. So disgusting I threw it up straight away. You can't do your job cleverly. Just a shame...

Toilets dirty, no toilet paper and the employee didn't understand German...

Very fast and nice service. Clean place with a playground for children. I recommend

the service is normal, the food too, but the tables were dirty, there are many people on weekends...

I've had to experience so many times now that something is missing when ordering. Anything can happen but it honestly happens every other order! When you bring it up, the employees look extremely stupid and become unfriendly. Once I was at home (ordering via McDrive) and then noticed that a burger was missing. Mind you the most expensive and the only one. I live maybe not quite 10 minutes away by car. I then called and was given a curt answer on the phone saying that I should get the burger straight away. Then I went in, no apologies, nothing. I honestly expected that there would at least be a voucher for the inconvenience. But not even a “sorry” is really an impertinence. Today there was also drama with a customer in front of us. The lady at the counter was so unfriendly and then forgot something about me and she didn't throw my glass into the window. The employees are extremely overwhelmed. If I worked like them, help. So it's no wonder that you see other employees all the time. Partly cold food, burgers somehow thrown together, so really sad.

The new MC Plant Nuggets taste too dry. The taste is very close to the original, but they are very dry.

It's better to drive a few meters further.

The burgers are reliably juicy, the toppings fresh, and the buns soft, making for a satisfying meal every time.

For a year now, every single order has been missing at least one thing.

The food was ready quickly and I could easily get anywhere in the wheelchair.

The order is not issued correctly. Example: McSundea chocolate with chocolate sauce becomes a normal McSundea with chocolate sauce. The restaurant near the Nordbahnhof is significantly better.

Such a juice shop. Staff completely overwhelmed. Waiting time on site for over 30 minutes, everything was cold and the wrong order!

Inadequate staff, wrong orders, rude, don't speak any language, just terrible

It's clear that you only drive into the drive here, because this place is so dirty. Today we ordered the cheese sauce with the coupons, which of course wasn't included. Instead of this sauce, a sweet and sour sauce was simply thrown into the bag. Incomprehensible

By far McDonald's worst merchandising company. The worst part...no one cares Coupon codes cannot be completed at the machine, codes are invalid at the checkout. Not possible from two cell phones with two accounts. Branch management unfriendly, comment from her: not my problem. She then types in the order and wants the normal price... There's nothing she can do about it... order or leave Essentially a farmer's game... and the worst thing about it, neither McDonald's nor the franchise company is interested... probably because of their market position

I got half a cup of ice cream... now I have to go back and pay another 2 euros. Please compare the photos of advertising with what you are selling. Please don't eat any more of my portion!!!!

Disaster no matter how broken and dirty it is and the employees are, well, weird

McDonalds like any other, just with longer waiting times

The person who served us was very unfriendly and wanted to hit us, he was even the manager, that's not possible!!

A normal McDonald's visit. No surprises.

Ordered 3 chocolate milk shakes and a strawberry, The chocolate was missing the CHOCOLATE - which is why it is called chocolate. Since these were bought on the way home from KH Ingolstadt and we went back to the station with the ESW - they were only discovered at the station. What's wrong with the McDs in IN at the moment? Do you have to drive to Langenbruck first???

The people who work are not friendly at all. The location of the restaurant is great, but it lacks cleanliness, which is what I pay money for. Dear agent, please do the needful for the money we paid.

The order and cleanliness within the restaurant leaves a lot to be desired. Dirty tables and seating, as well as leftover food on the floor, can always be found. The food is mostly up to the usual standard of the chain.

Essen kam nicht all zu „lange“ und ich konnte mit meiner Bestellung gehen. Nun zum Essen, schlicht weg einfach nur noch minderwertiger Fraß zum schnell bekommen (so meine Meinung zu den Burgern ) Pommes des öfteren versalzen und labbrig gewesen , an Feiertagen oder Wochenende ziemlich voll mit längeren Wartezeiten, zudem sind die „männlichen“ angestellten ziemlich respektloses und tuscheln immer etwas auf ihrer Sprache (denke albanisch) und schauen Kundinnen immer komisch an, ziemlich unprovessionelles Verhalten und ein absolutes NO GO !!! Ich werde diesen McDonalds definitiv nicht mehr besuchen!

Ein schöner typischer Mc Donalds in guter zentraler Lage.

Der Laden ist sauber eingerichtet. Das Personal ist freundlich und ist hilfsbereit wenn man auch eine Möglichkeit gibt um ein Menü günstiger zu bekommen.

Sauber und noch recht schnelle Bedienung. Moderner McDonald's mit Bestellboard. Sonderaktionen nur nur an der Kasse.

Viel zu lange auf Essen warten müssen. Dass Freitagabend viel los sein könnte sollte man einplanen und dann mehr Leute für den Service einplanen. Dann würde der Tischservice vielleicht auch schneller klappen. Dazu waren keinerlei Servietten verfügbar, nichts aufgefüllt an der Servicestation.

Keine ahnung was die alle haben hatte noch nie probleme hier immer alles perfekt ja im drive in kann es mal ein paar min länger dauern kann ich aber vestehen die haben auch keine 10 hände

Mc Donald's halt sind ja eh alle gleich.