McDonald's in Ingolstadt

This Mc Donalds was renovated and since than I dont know what happened. Waiting is to long workers to less and are so slow.

Very slow, poorly organized Never again

Tried the new dragon's tongue ice cream. It tastes like rotten milk with a mild worm flavor. Very satisfied, now a regular customer. 👍

Atzen charged me twice for one order :(

I asked if someone could clean the table because there were pieces of tomatoes etc. all over the table. The waiter said yes, but no one came!!!

Things have gotten really bad after the renovation. I waited 20 minutes for a burger, then my order number simply disappeared from the board. It was in preparation the whole time, then it just disappeared. I spoke to the employee, but it was standing there, invisible, and it's cooled down by now. Very strange. Air conditioning broken, over 30 degrees outside. Two-lane McDrive, the entire exit blocked. The store has gotten worse over the past few years, especially since the renovation. Best regards.

The receipt was wet and smelled like garbage. I had to wait an extra 20 minutes because the employees gave the order to someone else without a receipt, so I had to redo it.

CATASTROPHE!!!!! -Waiting times of over half an hour (at a fast food chain???) -Totally messy (everything is lying around, nothing is cleared away, the tray racks are so full that you sometimes have to stack everything on top of each other) -Employees are extremely overwhelmed and don't have any motivation -During the last visit, the door was simply closed, even though the McDonald's was still open. When I asked about it, a person in charge (presumably the store manager) simply shrugged and said, "We just want to go home."

+ The food has always been hot and reasonably well-stocked. - It takes sooooo long. It's nothing like fast food anymore. You have to allow at least half an hour. It was better before the renovations.

The renovation is nice, but not well implemented; a cash register should have been installed for the second lane. Current trip at mcdrive lasts 1 hour.

They are too slow and it is too hot inside!

Chaos!!! For the second time Half of the ordering terminals are broken. Waiting time at checkouts is 15-20 minutes. Waiting time for the auto-drive is at least 30 minutes. Staff are rude and overworked.

Since the McDonald's was renovated, the wait has been extremely long for food, or even to pay for it. The employees are extremely rude and incompetent, especially the brown-haired "manager." Generally, they can't get anything done, and the wait times are unbearable. Hardly anyone there speaks German well. Not worth a visit.

The nuggets were neither crispy nor fresh – a complete disappointment in terms of taste. Cleanliness and hygiene also left a lot to be desired. Overall, a very negative impression – definitely not a recommendation!

Absolute joke. Only amateurs were working at the McDrive for 45 minutes. The manager should be fired immediately. Any store with such service should be closed immediately.

Very clean, the lady served us super

So this has nothing to do with fast food anymore... this is the second time in two weeks, and you can't get your food to go in under 30 minutes... and when you get home, you get a big surprise: at least two things are always missing... What a shame...

Sunday, June 22, 2025, 10:30 PM: Newly renovated McDonald's, nice atmosphere. Clean restaurant, friendly staff, fast service. Food as expected.

Today I witnessed the horrible service again. If you can't do that, then you shouldn't implement table service in the system. For an order of just one cheeseburger and an iced coffee, I had to wait 26 minutes after paying. During the wait, I watched the employees working so slowly, carrying the trays one at a time to the staff room in pairs instead of putting them all in the designated carts and taking them all away at once. After 26 minutes, one of the employees brought me my order, which made me wonder why he was helping the other and not doing his actual job, and why not just me, but everyone else had to wait so long for their orders. It was busy, but not enough to justify the wait. This waiting time can only be justified by the employees' inefficient work practices! Simply abysmal!!! You ruin your business with employees like that! I hope that the parent company will carry out more frequent checks on the quality and service of this branch “Am Westpark 10, Ingolstadt”!

the dirtiest Mc Donalds I ever been...

The dumpling isn't delivering anything! We've been waiting 50 minutes for our order (and this isn't the first time). I really don't know what's wrong! Is it because of the asylum seekers who come and work from the asylum center (if you can even call that work) or is it because of the large number of customers? I think the first is more likely.

Waiting times are terrible - if you wait less than 45 minutes you don't get any food or you're forgotten!

One of the worst experienced I ever had , 1hour and a half waiting for one burger.!!!

Newly renovated branch. Extremely unattractive, like anonymous mass processing. Whoever approved the renovation just lost a regular customer. I recommend visiting one of the other branches with the old style. I was here again just now. The wait times are endless, and something's always missing. Embarrassing. Thankfully, the employees are friendly.

The store is great, but unfortunately, it's dirty everywhere. They have too few employees and are even rude. I waited 30 minutes in line at the checkout. I don't recommend McDonald's!!!

We ordered our food today at 10:35 p.m. on the touchpad and clicked on table service. When we still didn't have our food after 35 minutes, we were surprised and went to the cashier and saw that our food was waiting for us. We completely understand that they might be understaffed, but then please don't offer table service! The place has become a disaster since the renovation!

Was there today... pure chaos. A ton of dissatisfied customers. Customers had been waiting over 30 minutes for their food. We had four ice creams and an iced coffee... we waited 20 minutes... those who came after us with similar items got their ice cream and iced coffee before us. The manager was totally rude and yelled at a customer just because she shared her frustration with other customers... the customer was escorted out... I've never seen anything like it... loss of control.

Horrible. Even before the renovations, this place was mostly chaos, but now it's absolutely terrible. You can now order food to be delivered to the parking lot – theoretically. I paid for my order in the app, but it never arrived. After 30 minutes, I finally went in. There's no point in talking to the employees; no one can help you here. When I asked for the shift manager, I spoke to her, but she also ignored me. After another 5 minutes, I was asked what I had ordered. I was then told, and without any response, the food arrived after another 5 minutes. No apology, pure ignorance, even from the shift manager. Other customers at the checkout who had also waited over 30 minutes were still ignored. The other reviews speak for themselves. This McDonald's either needs new management or needs to close. It's not doing its already bad reputation any good.

Eternal waiting times, earlier it was faster sometimes 30 minutes waiting time, the new system is a disaster

Unfortunately, I have to give it one star to even be able to rate it. This place is a complete disaster. The management needs to be replaced, or the shift manager, whatever the lady from today, June 17, 2025, the evening of, was! Our receipt from the terminal (order with table service) was from 6:34 p.m., and at 7:06 p.m., after asking several times, we were finally able to pick up our food ourselves at the front of the counter. The lady in the white blouse and scarf was standing there instead of helping the poor guy bring it to the table! The orders were processed in the wrong order; many who came after us finished their food before us! People who picked up their own food arrived after us and got their food after 10 minutes. The line at the McDrive-thru got longer and longer, and of course, there was absolute chaos outside in the parking lot because those who had ordered outside didn't get anything either. We felt so sorry for the employee who handed out the trays because he was the one who had to deal with so many people's frustrations. But he was really fast and gave it his best. Poor guy, that was the only positive aspect of the whole thing. He tried to make the most of what his colleagues in the kitchen messed up. But really, it was just the management, who, in my opinion, have no control over anything. I'd rather drive from Gaimersheim to Eriagstraße or Münchner Straße again! At least there you get an apology if things don't go smoothly. Or to the Burger King in Zuchering!!!! The restrooms are apparently only cleaned and checked after closing time. Fast food has a whole different meaning here!

I've never seen a McDonald's like this before. It's so disgusting. The towels are all the way to the cash register. Overworked staff. According to the customers, the food was cold and smeared. We can't comment on that, because it never got that far. The introduction to the terminal was fine, because we did it ourselves. Payment wasn't possible. After waiting 30 minutes and repeatedly asking for payment, we were simply told not to pay. Guys, your customers are saving your jobs. Simply abysmal.

If there were negative points, I would give them. Very poor service. Always a 40-50 minute wait for food, and it's always cold. We won't be coming here again.

Renovation okay, customer service worse than before, ate today for the first time since the reopening (horrible) fries were still white even in the kids menu (were thrown away straight away), burgers are in the box with the rest of them so first collect everything together!!!!

30 minutes in the McDrive and then the order wasn't taken and I had to "park" and keep waiting....

They've been remodeling here. I liked it better before. The service was fast, but that was probably because the food had been sitting out for a while. The Chicken Big Mac was still slightly warm, fries were cold. For these prices, it would be appropriate to serve hot food.

If you order a burger without bacon at the driver's seat, you'll still get bacon in the burger. It's a nice surprise when you get home hungry from work.

Everything's gone and gone. The indoor playground is gone. Fewer options for trash disposal. It's not even possible to get a napkin anymore. Blogs have created more seating.

It's been renovated. Everything's sleek and new. It's 29 degrees Celsius outside. It's probably the same inside. The air conditioning is either off or not working.

Modernization seems to be a step backwards for McDonald's. Card payments are inconvenient (loud noises), the new furniture is unattractive, and the burger selection has been reduced. Next time, I'll probably go to competitors like Burger King and KFC.

The old McDonald's was much better. The atmosphere was unbearable, and the employees were all totally annoyed and unfriendly. They simply kick people out at will during the week and close the store.

I have been waiting for half an hour for my food shop, which has been newly renovated, but I can't see why I have to wait so long, and that for the 4th time in a row.

I've been there twice now since the renovations, and both times I waited at least 20 minutes for the food.

We waited more than 2 hours and the food did not arrive, that's not possible

The food is good, as usual from McDonald's, but the drive-thru is a disgrace. It used to be a disaster, but since it became two-lane, it's become an absolute disaster. Waited 20 minutes in the parking lot, only to be pushed three meters further in the queue, and still be at least 10 meters from the actual entrance to the drive-through. Better to park in the Westpark parking lot, walk over, and order something, but the drive-through is absolutely terrible.

By far the worst McDonald's I've ever experienced. The main thing is to redo everything and hire incompetent people who can't do anything. Waiting 25 minutes for food at a fast-food restaurant is pretty sad. Honestly, you can save yourself the time and effort of driving there.

It takes exactly 50 minutes from ordering to delivery of the cold food. It's concerning to me when you can smoke a cigarette after 30 minutes in a "fast food" restaurant, only to then have to wait another 20 minutes for your food. Rude employees make life difficult for guests by simply taking the table service signs without saying a word. It turns out that there's no longer any possibility of ordering table service. The tray cabinets are very poorly distributed (near the exit), so there are often tablets left on the tables. But what made my stay enjoyable was the card machine confirmation tone, which beeps through the place at 120 dB.

We've been waiting for our food for 55 minutes and nothing has arrived. I paid, but no food has come to my table.

Now one of the worse. The drive-thru is a disaster. Always incomplete. Fries are always cold. Always a long wait. The staff tries hard, but I think management is simply failing.

That's why McDonald's was remodeled! Entrance moved, automatic sliding door. That's a small improvement. Four self-service counters are also okay. The interior is a step back in time. And not a pretty one. No one wins a seat, I think. About 10 minutes later, my order arrived at the table, and the order went around almost once before they found me at the table with my number. Fries were cold, not at room temperature. Too cold! Then to the burger, chicken - Big Mac. A lot of advertising, I wonder what for? The meat was okay, the sauce that went with it didn't really match the flavor. The patty, too, just felt dry! I usually like the Big Mac with beef quite a bit! But with chicken, not at all! The reason for this could be that the meat has much less fat. And the patty is very dry. The taste is bland! Why can't you choose different buns and sauces for your burger? At the computer And to make it easier for the waiters to search for numbers, we've added higher shelves at the table for numbers that are easily visible from a distance. More than 50% also paid at the cash register—hello, Middle Ages! There are more order boards, and people are piling up at the cash register! Why? I like cash too. But give it a try. Next remodel, no more cash registers. Everything cashless with card or mobile phone! Or a McDonald's card, with a special discount and top-up. More modern and easier. The cashiers can then distribute and serve. Maybe the food will be warmer then.

I have to say, this is the worst McDonald's I've ever seen. 1. They now have two order counters, and it still takes forever on a Thursday night. 2. We had to wait 15-20 minutes for our food. 3. We had to wait, and because the entrance is very small and larger cars have problems, everyone had to wait behind us. This McDonald's should rethink its concept...

I always enjoyed going there, but after the renovations, there was a change of management. The new manager is such an unfriendly, arrogant person. She insulted us for no reason at all. When we tried to talk to her normally, she suddenly called us antisocial and simply left. I have a lot of understanding for stressful days, but this is simply unacceptable. Even though it's sad, I won't set foot in that place again.

Where should I begin? After the renovations there will be a second drive-thru which is cool in itself, but we ordered and paid via the app. We went straight to the drive-thru and the manager came up to us and acted really arrogant and sent us away, saying it was closed because she couldn't. Such an extremely rude woman. When I said we had paid online she looked at me and just walked away. I've never had any problems with the employees but with this woman they should perhaps think about her rank. There's nothing more to say, I didn't get my money back. 1 out of 5 stars!

Unfortunately, I found the staff extremely unfriendly – ​​my repeated requests for help were ignored three times, and on the fourth occasion, a member of staff spoke to me loudly and rudely.

After the renovation, it looks really bad; you wait 30 minutes for them to pack the wrong things in your order.

Too incompetent to make two cheeseburgers in under 45 minutes... too bad, dude.

They messed up my order, I only realized it after I left. I ordered a double chili cheeseburger, got a double chicken burger, ordered McPlant nuggets, and got just chicken nuggets. The employees were very overwhelmed. I completely understand, Sundays are very stressful. But please pay more attention to orders.

I used to really enjoy drinking coffee here at Mc Kaffee, but my iced caffè latte today tasted of nothing.

So, I have no idea what happened with this renovation! Since then, the food has tasted terrible! Burgers and fries are cold. Staff are extremely slow and unfriendly! Sad.

I waited 20 minutes for a muffin and a small Fanta that was apparently out of stock? Then they initially didn't even want to refund me the money for the Fanta? Great service, in any case.

Didn't want to sell anything at 02:50

Very unfriendly staff. When there are a few customers, the cash register is immediately closed and orders are handled rudely. They also threaten long waits. It's a shame, but unfortunately, this isn't an isolated incident.

Back here for breakfast today after the renovation. The ambiance is retro, which is a matter of taste. Tables are still dirty, and there are long waits even though there are hardly any customers. Again, no napkins. Overall, the same not-so-good McDonald's in a new guise.

What a disappointment. Before the renovations it was fine. It was just a regular McDonald's. But now this over-modernization? The interior is pretty lifeless and empty. They must have tried to improve it with bright colors, which doesn't work, by the way. As someone else already mentioned, one of the women's restrooms doesn't even close and the ordering machines are pretty high up. No wheelchair user can get up there. How could someone not notice something like that before the reopening? And why do they have to move the entrance to the left? The McDonald's lettering on the roof hasn't even been replaced and still looks completely dirty. It's worse than any Bochum game. You know that.

It was nicely renovated, but the toys on the wall are a bit awkwardly placed and too high for the little ones, so when the door opens, the little ones are standing in the wind. As for the food: The fries were unsalted and too soggy, and the curly fries tasted better in the past. The patties in the burgers are getting smaller and smaller, and the price is too high. The service could also be a bit friendlier. The visit was on May 23, 2025, at the newly renovated McDonald's at Westpark Ingolstadt.

Very bad food, fries soggy, chicken parsing, bad service, portions way too small, simply awful experience

Promised new mcs so chopped before was better

I don't even know where to begin. The exterior is very new and modern, but the interior is rather suboptimal. The table surfaces seem even smaller than before. The hanging lights are really glaring and don't contribute to a cozy atmosphere. One of the doors in the women's restrooms won't close because the toilet paper dispenser is in the way. Also, the sink wasn't running water. 🙁 The terminals are now very high up, making it difficult or almost impossible for shorter people or people in wheelchairs to reach them.

Why is it so hard to write on Google Maps? Is the restaurant here closed until May 22nd for renovations? We came here specifically for the restaurant. Unfortunately it was closed and in a minute about 5 cars drove up to eat in front of us, but the restaurant was closed, please post an ad on Google, map, is this very developed or difficult?

No announcement for construction site

Was put off for 30 minutes only to end up without food and having to insist on money back.

I bought an exclusive Minecraft Menu and didn't get any toys😕

Hello, I was there today. Had a problem with my app. A super friendly employee helped me solve the problem. Really very friendly staff. Thank you

I was in the restaurant today. 1:00 p.m. there. I went to the shift manager and asked her but she responded very rudely and disrespectfully. She yelled at me in front of the customers. She yelled at everyone and that is a lack of respect for the McDonald's customers because I don't know how a big company can hire an employee who has no respect for the customers.

Dissatisfied with the customer service I went to McDonald’s with my kid today to get a Happy Meal. Unfortunately, the Happy Meal contained the same Minecraft toy twice. When I politely asked for an exchange - which had previously been done without any problems for another child - I was refused. The employee became loud, called me by my first name, even though I spoke to her respectfully throughout, and didn't let me finish. This is not how I imagine treating customers with respect, especially not in front of children. Very disappointing.

Service was terrible, my friends and I ordered something and one of the employees was in a bad mood and unfriendly to us but the main thing is that I got my nuggets, not like last time.

Waiting 25 minutes for an order, but getting cold food and the wrong burger

I had to wait 1 hour for 3 checks, that's a huge disgrace, I want my money back 😡

The employee today should be retrained again. Very rude and unfriendly, at the mc-drive she lets people park on the wrong side and blocks those in the back from driving past. If you have any questions, you'll just be insulted instead of answering a simple question. You'll simply ask out of interest because the markings and signs say otherwise.

Waited for my drinks at Mc Drive until my food was cold. When I complained I was also insulted. This is how you lose your customers. Never again West Park.

As a novice driver, the Mc Drive is hell. You get complained about, sometimes yelled at because you rolled back for a moment, that you should drive forward and not backwards. All the employees in the store were nice, but the one at the drive in today on November 24th was rude and shouted through the loudspeaker.

At 2 o'clock we got 2 hamburgee and a cheeseburger, all so salty and peppery that it was no longer edible and over 6€ insolence!!

Unfortunately, last time I had something different in the bag at Mc Drive than what I ordered.

Very friendly staff. Our fries were replaced upon request. We asked personally several times whether everything was to our satisfaction. Always my pleasure!

Food is good, ice cream machine works too ;). Unfortunately, this has nothing to do with FAST food. Unfortunately, the rule here is that you have to wait a long time at the drive-in.

01/25/24 Be careful at McDrive, there is a so-called “boss” who completely vents her arrogance, aggression and frustration on customers! Receipt including date, time and order are available. MCD headquarters in MUC was notified in detail on the same day and I am looking forward to the reaction. Update on 01/15/25 After constantly writing back and forth with the head office in MUC, I actually come to the end result that MCD actually motivates the employees to behave not only rudely and cheekily towards customers, but also aggressively!!! Obviously they don't want customers, but please say it directly and not through the miserable behavior of some employees. Guys, urgently take a look at other reviews on McDrive and do something about it or maybe close the store completely. The receipt and correspondence are kept in case a lawyer is called in to delete the Google review! Let's see what happens next!!!

As a Muslim, I got a bigtasty bacon, even though Big Mac was ordered, it was around 9:00 p.m., and no one was really up for it

McDonald's... Hard to reach for pedestrians... But the prices are getting better...

Very disappointing! The McDonald's at Westpark left a very unkempt impression when I visited. The tables were dirty, there was trash everywhere that wasn't cleared away, and the surfaces were sticky. Overall it looked very dingy and not at all inviting. In addition, even café drinks are served on site in disposable cups, which has nothing to do with sustainability at all. Especially in today's world, a large company like McDonald's should take more responsibility and offer more sustainable alternatives. There is definitely a lot of room for improvement here!

Incredibly long waiting time - over 30 minutes for a fast food restaurant is too much

I never had anything to complain about at McDonald's and went there often. In the meantime, there are mostly 16 year olds here who think they can smoke vapes indoors or don't have to clean up their trays. Unfortunately, nothing is said or paid more attention to. Garbage also accumulates more and more under the tables. Unfortunately for me it soon became unbearable to eat there.

Had dinner there with 2 friends this New Year's Day. We had 3 McDonald's Monopoly stickers that I wanted to redeem in the app, but unfortunately I couldn't. I waited briefly until the cash register was unmanned and described my request on my cell phone. Then the manager himself came to me to help me with my problem. He tried several times on my cell phone and it still didn't work. Whereupon he tried it on his, which still didn't work. From this he concluded that Monopoly had already been switched off since it was also the last day. However, the manager was friendly and accommodating enough to give me 3 apple turnovers for the 3 codes, which I found very customer-oriented. I divided the apple turnovers among my friends. There is a 1 star deduction for the slightly longer waiting time for our order, which was also due to the store being somewhat full. But my entire meal, from burgers to fries, was surprisingly warm. Which made up for the slightly longer wait.

My bag was torn, so I asked for help at the counter. A lady came to me after a few minutes and said that it was my problem and that I should fix it myself.

Unfortunately, this McDonalds is no longer what it used to be. Ordering at McDrive has been catastrophic. Items (food) are very often forgotten when orders are placed. It's really a shame for the McDonalds at Westpark. Please change something about it. 😟

Unfortunately, my visit to this McDonald's branch was very disappointing. The staff were extremely unfriendly and made me feel unwanted. What particularly bothered me was the rushed way the orders were processed. Instead of treating customers in a friendly manner, they were literally rushed through the process - no greeting, no smile, just annoyed looks and a derogatory tone. The food is simply thrown together and handed into the car without any comment. After we didn't know if that was the entire order, we waited (no one said anything) after two minutes we were yelled at as to why we didn't want to go any further. Once again there were no napkins in the bag, there was sauce stuck to everything, the burgers were half open inside and were so dry and simply inedible. We paid for a large menu and as you can see in the photo we only got small ones, even they weren't completely full. Apart from that, almost every time they expect us to pull over to the right even though there is no car waiting behind us. I don't expect a luxury experience at a fast food restaurant, but a minimum level of respect should be a given. So I will definitely avoid this branch.

I swear I've been waiting for an hour and she says whatever, wait another hour because I'm younger than her

Good McDonald's. The food is very good for a Mcs. Employees were quiet and incomprehensible and he spoke very little German.

Tables always dirty on the weekend. Otherwise everything is great.

To take food with me, I forgot what I ordered and bought it in the bag. Happened twice already. I'm very disappointed 😞

Fast and accurate order taking and table service. Very fresh and hot McDonald's products according to the well-known Mäces standard. Always happy again: I love it too!

The food there is not high quality!! My stomach hurts after them