McDonald's in Ingolstadt

We've been waiting for our food for 55 minutes and nothing has arrived. I paid, but no food has come to my table.

It takes exactly 50 minutes from ordering to delivery of the cold food. It's concerning to me when you can smoke a cigarette after 30 minutes in a "fast food" restaurant, only to then have to wait another 20 minutes for your food. Rude employees make life difficult for guests by simply taking the table service signs without saying a word. It turns out that there's no longer any possibility of ordering table service. The tray cabinets are very poorly distributed (near the exit), so there are often tablets left on the tables. But what made my stay enjoyable was the card machine confirmation tone, which beeps through the place at 120 dB.

Now one of the worse. The drive-thru is a disaster. Always incomplete. Fries are always cold. Always a long wait. The staff tries hard, but I think management is simply failing.

That's why McDonald's was remodeled! Entrance moved, automatic sliding door. That's a small improvement. Four self-service counters are also okay. The interior is a step back in time. And not a pretty one. No one wins a seat, I think. About 10 minutes later, my order arrived at the table, and the order went around almost once before they found me at the table with my number. Fries were cold, not at room temperature. Too cold! Then to the burger, chicken - Big Mac. A lot of advertising, I wonder what for? The meat was okay, the sauce that went with it didn't really match the flavor. The patty, too, just felt dry! I usually like the Big Mac with beef quite a bit! But with chicken, not at all! The reason for this could be that the meat has much less fat. And the patty is very dry. The taste is bland! Why can't you choose different buns and sauces for your burger? At the computer And to make it easier for the waiters to search for numbers, we've added higher shelves at the table for numbers that are easily visible from a distance. More than 50% also paid at the cash register—hello, Middle Ages! There are more order boards, and people are piling up at the cash register! Why? I like cash too. But give it a try. Next remodel, no more cash registers. Everything cashless with card or mobile phone! Or a McDonald's card, with a special discount and top-up. More modern and easier. The cashiers can then distribute and serve. Maybe the food will be warmer then.

I have to say, this is the worst McDonald's I've ever seen. 1. They now have two order counters, and it still takes forever on a Thursday night. 2. We had to wait 15-20 minutes for our food. 3. We had to wait, and because the entrance is very small and larger cars have problems, everyone had to wait behind us. This McDonald's should rethink its concept...

I always enjoyed going there, but after the renovations, there was a change of management. The new manager is such an unfriendly, arrogant person. She insulted us for no reason at all. When we tried to talk to her normally, she suddenly called us antisocial and simply left. I have a lot of understanding for stressful days, but this is simply unacceptable. Even though it's sad, I won't set foot in that place again.

Where should I begin? After the renovations there will be a second drive-thru which is cool in itself, but we ordered and paid via the app. We went straight to the drive-thru and the manager came up to us and acted really arrogant and sent us away, saying it was closed because she couldn't. Such an extremely rude woman. When I said we had paid online she looked at me and just walked away. I've never had any problems with the employees but with this woman they should perhaps think about her rank. There's nothing more to say, I didn't get my money back. 1 out of 5 stars!

Unfortunately, I found the staff extremely unfriendly – ​​my repeated requests for help were ignored three times, and on the fourth occasion, a member of staff spoke to me loudly and rudely.

After the renovation, it looks really bad; you wait 30 minutes for them to pack the wrong things in your order.

Too incompetent to make two cheeseburgers in under 45 minutes... too bad, dude.

They messed up my order, I only realized it after I left. I ordered a double chili cheeseburger, got a double chicken burger, ordered McPlant nuggets, and got just chicken nuggets. The employees were very overwhelmed. I completely understand, Sundays are very stressful. But please pay more attention to orders.

I used to really enjoy drinking coffee here at Mc Kaffee, but my iced caffè latte today tasted of nothing.

Freshly renovated branch. Extremely unattractive, like anonymous mass processing. Whoever approved the renovation just lost a regular customer. I recommend visiting one of the other branches with the old style.

Didn't want to sell anything at 02:50

I waited 20 minutes for a muffin and a small Fanta that was apparently out of stock? Then they initially didn't even want to refund me the money for the Fanta? Great service, in any case.

So, I have no idea what happened with this renovation! Since then, the food has tasted terrible! Burgers and fries are cold. Staff are extremely slow and unfriendly! Sad.

Very unfriendly staff. When there are a few customers, the cash register is immediately closed and orders are handled rudely. They also threaten long waits. It's a shame, but unfortunately, this isn't an isolated incident.

What a disappointment. Before the renovations it was fine. It was just a regular McDonald's. But now this over-modernization? The interior is pretty lifeless and empty. They must have tried to improve it with bright colors, which doesn't work, by the way. As someone else already mentioned, one of the women's restrooms doesn't even close and the ordering machines are pretty high up. No wheelchair user can get up there. How could someone not notice something like that before the reopening? And why do they have to move the entrance to the left? The McDonald's lettering on the roof hasn't even been replaced and still looks completely dirty. It's worse than any Bochum game. You know that.

Back here for breakfast today after the renovation. The ambiance is retro, which is a matter of taste. Tables are still dirty, and there are long waits even though there are hardly any customers. Again, no napkins. Overall, the same not-so-good McDonald's in a new guise.

Very bad food, fries soggy, chicken parsing, bad service, portions way too small, simply awful experience

It was nicely renovated, but the toys on the wall are a bit awkwardly placed and too high for the little ones, so when the door opens, the little ones are standing in the wind. As for the food: The fries were unsalted and too soggy, and the curly fries tasted better in the past. The patties in the burgers are getting smaller and smaller, and the price is too high. The service could also be a bit friendlier. The visit was on May 23, 2025, at the newly renovated McDonald's at Westpark Ingolstadt.

I don't even know where to begin. The exterior is very new and modern, but the interior is rather suboptimal. The table surfaces seem even smaller than before. The hanging lights are really glaring and don't contribute to a cozy atmosphere. One of the doors in the women's restrooms won't close because the toilet paper dispenser is in the way. Also, the sink wasn't running water. 🙁 The terminals are now very high up, making it difficult or almost impossible for shorter people or people in wheelchairs to reach them.

Promised new mcs so chopped before was better

Why is it so hard to write on Google Maps? Is the restaurant here closed until May 22nd for renovations? We came here specifically for the restaurant. Unfortunately it was closed and in a minute about 5 cars drove up to eat in front of us, but the restaurant was closed, please post an ad on Google, map, is this very developed or difficult?

No announcement for construction site

Was put off for 30 minutes only to end up without food and having to insist on money back.

I bought an exclusive Minecraft Menu and didn't get any toys😕

Hello, I was there today. Had a problem with my app. A super friendly employee helped me solve the problem. Really very friendly staff. Thank you

I was in the restaurant today. 1:00 p.m. there. I went to the shift manager and asked her but she responded very rudely and disrespectfully. She yelled at me in front of the customers. She yelled at everyone and that is a lack of respect for the McDonald's customers because I don't know how a big company can hire an employee who has no respect for the customers.

Dissatisfied with the customer service I went to McDonald’s with my kid today to get a Happy Meal. Unfortunately, the Happy Meal contained the same Minecraft toy twice. When I politely asked for an exchange - which had previously been done without any problems for another child - I was refused. The employee became loud, called me by my first name, even though I spoke to her respectfully throughout, and didn't let me finish. This is not how I imagine treating customers with respect, especially not in front of children. Very disappointing.

Service was terrible, my friends and I ordered something and one of the employees was in a bad mood and unfriendly to us but the main thing is that I got my nuggets, not like last time.

Waiting 25 minutes for an order, but getting cold food and the wrong burger

I had to wait 1 hour for 3 checks, that's a huge disgrace, I want my money back 😡

The employee today should be retrained again. Very rude and unfriendly, at the mc-drive she lets people park on the wrong side and blocks those in the back from driving past. If you have any questions, you'll just be insulted instead of answering a simple question. You'll simply ask out of interest because the markings and signs say otherwise.

Waited for my drinks at Mc Drive until my food was cold. When I complained I was also insulted. This is how you lose your customers. Never again West Park.

As a novice driver, the Mc Drive is hell. You get complained about, sometimes yelled at because you rolled back for a moment, that you should drive forward and not backwards. All the employees in the store were nice, but the one at the drive in today on November 24th was rude and shouted through the loudspeaker.

At 2 o'clock we got 2 hamburgee and a cheeseburger, all so salty and peppery that it was no longer edible and over 6€ insolence!!

Unfortunately, last time I had something different in the bag at Mc Drive than what I ordered.

Very friendly staff. Our fries were replaced upon request. We asked personally several times whether everything was to our satisfaction. Always my pleasure!

Food is good, ice cream machine works too ;). Unfortunately, this has nothing to do with FAST food. Unfortunately, the rule here is that you have to wait a long time at the drive-in.

01/25/24 Be careful at McDrive, there is a so-called “boss” who completely vents her arrogance, aggression and frustration on customers! Receipt including date, time and order are available. MCD headquarters in MUC was notified in detail on the same day and I am looking forward to the reaction. Update on 01/15/25 After constantly writing back and forth with the head office in MUC, I actually come to the end result that MCD actually motivates the employees to behave not only rudely and cheekily towards customers, but also aggressively!!! Obviously they don't want customers, but please say it directly and not through the miserable behavior of some employees. Guys, urgently take a look at other reviews on McDrive and do something about it or maybe close the store completely. The receipt and correspondence are kept in case a lawyer is called in to delete the Google review! Let's see what happens next!!!

McDonald's... Hard to reach for pedestrians... But the prices are getting better...

As a Muslim, I got a bigtasty bacon, even though Big Mac was ordered, it was around 9:00 p.m., and no one was really up for it

Very disappointing! The McDonald's at Westpark left a very unkempt impression when I visited. The tables were dirty, there was trash everywhere that wasn't cleared away, and the surfaces were sticky. Overall it looked very dingy and not at all inviting. In addition, even café drinks are served on site in disposable cups, which has nothing to do with sustainability at all. Especially in today's world, a large company like McDonald's should take more responsibility and offer more sustainable alternatives. There is definitely a lot of room for improvement here!

Incredibly long waiting time - over 30 minutes for a fast food restaurant is too much

I never had anything to complain about at McDonald's and went there often. In the meantime, there are mostly 16 year olds here who think they can smoke vapes indoors or don't have to clean up their trays. Unfortunately, nothing is said or paid more attention to. Garbage also accumulates more and more under the tables. Unfortunately for me it soon became unbearable to eat there.

Had dinner there with 2 friends this New Year's Day. We had 3 McDonald's Monopoly stickers that I wanted to redeem in the app, but unfortunately I couldn't. I waited briefly until the cash register was unmanned and described my request on my cell phone. Then the manager himself came to me to help me with my problem. He tried several times on my cell phone and it still didn't work. Whereupon he tried it on his, which still didn't work. From this he concluded that Monopoly had already been switched off since it was also the last day. However, the manager was friendly and accommodating enough to give me 3 apple turnovers for the 3 codes, which I found very customer-oriented. I divided the apple turnovers among my friends. There is a 1 star deduction for the slightly longer waiting time for our order, which was also due to the store being somewhat full. But my entire meal, from burgers to fries, was surprisingly warm. Which made up for the slightly longer wait.

My bag was torn, so I asked for help at the counter. A lady came to me after a few minutes and said that it was my problem and that I should fix it myself.

Unfortunately, this McDonalds is no longer what it used to be. Ordering at McDrive has been catastrophic. Items (food) are very often forgotten when orders are placed. It's really a shame for the McDonalds at Westpark. Please change something about it. 😟

Unfortunately, my visit to this McDonald's branch was very disappointing. The staff were extremely unfriendly and made me feel unwanted. What particularly bothered me was the rushed way the orders were processed. Instead of treating customers in a friendly manner, they were literally rushed through the process - no greeting, no smile, just annoyed looks and a derogatory tone. The food is simply thrown together and handed into the car without any comment. After we didn't know if that was the entire order, we waited (no one said anything) after two minutes we were yelled at as to why we didn't want to go any further. Once again there were no napkins in the bag, there was sauce stuck to everything, the burgers were half open inside and were so dry and simply inedible. We paid for a large menu and as you can see in the photo we only got small ones, even they weren't completely full. Apart from that, almost every time they expect us to pull over to the right even though there is no car waiting behind us. I don't expect a luxury experience at a fast food restaurant, but a minimum level of respect should be a given. So I will definitely avoid this branch.

I swear I've been waiting for an hour and she says whatever, wait another hour because I'm younger than her

Good McDonald's. The food is very good for a Mcs. Employees were quiet and incomprehensible and he spoke very little German.

Tables always dirty on the weekend. Otherwise everything is great.

Fast and accurate order taking and table service. Very fresh and hot McDonald's products according to the well-known Mäces standard. Always happy again: I love it too!

To take food with me, I forgot what I ordered and bought it in the bag. Happened twice already. I'm very disappointed 😞

The food there is not high quality!! My stomach hurts after them

Topic Big Rösti competition stickers If the stickers for the competition are removed when the products are handed over - possibly by your own staff - that is already an indictment. In addition, people often “forget” to pack additional items that have been ordered. Collect money but don't hand over goods?! Always ask for a receipt

Service above all.....! When we asked whether we could order burgers without bread rolls because we had to eat gluten-free, we were told what we wanted here, no exceptions would be made. It has worked with every MC Donald so far without any problems. Without words, just bad!

What happened to that McDonalds? We used to be regulars at this McDonald’s and often ate here 3 or 4 times a month. Unfortunately we have to ask ourselves what happened here, because yesterday's visit was simply disappointing and will be our last. The staff doesn't speak a word of German, which made communication when ordering extremely difficult. Nobody could really help us, which is absolutely unacceptable for such a large restaurant business in Germany. The food was also disappointing. The McRib we ordered was simply poorly prepared: the meat was completely soft, almost overcooked, and there wasn't a single one of the typical onions to be found. We ended up throwing away half of the food because it was inedible. In addition, the cleanliness of the entire restaurant was unreasonable. The tables were dirty, the floor was extremely dirty, and the trash cans were overflowing in the toilets. We haven't experienced anything like this here before, but currently hygiene no longer seems to be a priority. It's really sad that a McDonald's that we used to love going to has deteriorated so much. We hope that the conditions will change in the future, but one thing is clear to us: we won't be coming back.

Super friendly staff!! Made our McDonald's visit even more special for our little one 👍 thank you very much 😊

I waited over half an hour for my order and the food wasn't good either

Toilet dirty, service at the drive in subterranean, something missing from the order every time

Sigma skibidi had a lot of diarrhea afterwards but yolo

Very disappointing customer service - not recommended On June 1, 2023 at 8:20 p.m. we had an extremely disappointing experience at this restaurant. Our order was taken directly at the checkout by an employee and was still prepared incorrectly. When we tried to complain about this, the shift manager refused to exchange the order. Instead, she explained to us in a condescending tone that the fault was not the restaurant's fault. To our surprise, she threw the incorrectly prepared order over the counter in our direction and asked us to place the order again on the tablet and pay again. It is unacceptable that a staff mistake is passed on to the customer in such a disrespectful manner. Such unprofessional and rude interaction leaves a very bad impression. Service: 0 stars – I cannot recommend this location to anyone.

I ordered from Lieferando today and noted in a note that it would be my last order for some time and the bag arrived so lovingly designed. Real sweeties. 🥹 The order was flawless, everything was there, beautifully packaged and I've never had anything to complain about in the past! Everything is great! ♡

Worst McDonald's I've ever experienced. Cinnamon in regular cappuccino (allergic) And then unfriendly, no apology, no, they don't want to believe you at first and then you have to leave without any money back! This is how money is made and we didn't just have the cappuccino! Floor sticks tables dirty I don't know I wanted to write something good but I can't find anything..

I was here and ordered food via the app then the waitress comes and says I have to pick it up even though I ordered with table service. I paid for it in the app and he came here without food. I have to pick it up. Please don't do anything. Greetings from the kitchen No thanks

Tables were dirty and everything was full of crumbs The tables were also stuck. I was yelled at when I wanted vegan chicken nuggets and got regular nuggets

Our order was forgotten twice. It took over 1 hour and was still served incorrectly.

Forgot the sauces again at the MC Drive. Missing on every visit. something different when ordering. It's really annoying. If you only order one part, you can just manage it, but more than 1 menu and the employees will be overwhelmed. Plus point: The ice cream machine has always worked here when I've been there.

EVERY TIME they forget either a burger or a side dish (usually fries/lattice potatoes)! I now believe that this is intentional! Lucky for them, I only noticed it when I got home and I don't want to drive for another 15 minutes!!! What a shame they always pull off

Disappointing table service I recently used table service and unfortunately I was anything but satisfied. After I ordered my food, 15 minutes passed without anything being brought to the table. When I asked where my food was, I was told that my table number was called out multiple times. Why do I choose table service if I then have to get up and pick up the food myself? The point of table service is to bring the food directly to the table. Very disappointing!

Catastrophe of the sheds! Never seen such an unfriendly McD! The lady at the checkout “An…a” apparently doesn’t know that there is table service… The food is brought to table 15, we at table 13, that’s right, TWO TABLES NEXT DOOR, have to get the food!? Less than 3 minutes later... I wouldn't say anything if it was 6 p.m. and the place was full and there might not be enough staff... but it's 12:30 and there are 10 customers, staff is there too, otherwise the man next door (table 15) would have it too got nothing… sad, just sad… Then you want to politely ask why table 15 is being served and table 13 isn't, then you're yelled at because there's no table number on the order. Standing, but there is a piece of paper on the tray with the number written on it in “bold” and she can shout the table number three times? Logic? Appeal to the managers, if the employees are too lazy or perhaps too incompetent to provide table service, then they should indicate in the app that the service is not offered here... done. But no, you get ice-cold food because you wait 15 minutes until you hear the call and whatever. expects to have his food delivered…. disaster

There were four of us at this McDonald’s. After the food was completely cold and I wanted to return my nuggets, I was just yelled at. When we wanted to order our ice cream via the app, we specified table service. An employee came without our ice cream and asked us to pick up our ice cream ourselves, then we asked ourselves... Why do they offer table service if you can't bring the ice cream to your seat? It was also dirty, the people were unfriendly, the worst McDonald’s in the whole city!

Food cold, waiting time long, staff annoyed and rude, dirty... Etc

Simply the last!!! Absolutely unfriendly and rude staff! I went in to order takeout. Then I have 30 minutes!!!!!! waited for my order. If you want to ask something, they just yell at you and say that you're standing in the way. The icing on the cake was that the entire order was wrong. Not a single item in my bag was ordered by me!! Never again. The store is just embarrassing

WOW! We have never encountered anything as unprofessional and unfriendly as what happened on September 29, 2024 at around 12 p.m. The lady at the counter was visibly annoyed and rolled her eyes because we asked for the receipt. When we received the food, we checked whether everything was intact. Instead of a portion of lattice potatoes, we only received 3 individual ones. I went back and said "we didn't get any lattice potatoes, just 3 individual ones". But the lady was convinced that they were in there, she rummaged around in the whole bag and discussed them. Then another colleague came and threw the portion of lattice potatoes into the bag, visibly annoyed. Food was generally thrown in very carelessly and citizens were crushed. That was really our last visit. We will definitely contact the manager about such unfriendly treatment of customers. I added a photo.

I advise everyone not to buy anything from this McDonald's. At first the cashier was annoyed because we asked for the receipt. When we got the food, the lattice potatoes were missing. When I went to the checkout again in the drive and said that the lattice potatoes were missing, the McDonald's employee immediately started rummaging through my bag. Of course, she threw 2 lattice potatoes in the picture below and thought that's it. She cheekily said they were inside. No bag, nothing, just took two lattice potatoes and threw them in. After a short discussion in the drive we finally got our lattice potatoes - don't be surprised if you go broke... absolute impudence.

Never seen anything like that, I usually like to go to McDonald's but almost every time I go to this McDonald's I get vegan plastic garbage instead of the nuggets I ordered...

McDrive simply closes at 8 p.m. - through a trash can in the driveway. And that, even though it was supposed to be open until 2 a.m.

For soap refills upon request they were told it would take half an hour. The paper bin was overflowing and empty. In the restaurant the empty tables and the floor were very dirty. And people want to eat there!? In any case, the health department is informed...

The MC Drive is a complete disaster. It was rebuilt a few years ago and no thought was given.... You can't even drive to the front right because there are Euro pallets there, the one-liners are hanging all over the place, and when a car wants to pass behind you it gets tight or you have to maneuver around even more. Part of the order is regularly forgotten, like again today... hopefully my Coke tasted good... The juice bar is just ridiculous...

Things are getting worse with this branch‼️‼️ The employees are mostly ignorant, cheeky, hectic and annoyed. Of EVERYTHING! No matter whether there is a rush of customers or not. Orders (REGARDLESS OF WHETHER MENU OR McCAFÈ) are always given incorrectly or incompletely!!!!! On October 9th, 2020 we ordered coffee. Cappuccino tastes 0000 like coffee. Coffee spoon was dirty!! When asked, the employee replied: “All our cutlery is like that. Our machine is broken." Something urgently needs to change in this branch!!!! And in a positive way!!

At this MC Donald's you have to ALWAYS pull over to the right on the MC Drive for a few weeks now. It doesn't matter whether someone is waiting behind you or not and it doesn't matter whether the person behind you's food is ready faster or not. Things used to be different and definitely better!

The restroom was missing soap and paper towels.

Like every mc. We used the drive at 1:30am. Advantage of spending a little longer in Ingolstadt. We were simply given cold fries after waiting about 10 minutes. impudence. We complained about it and see "hot fries" which were delicious, like the rest of the menu

Unfortunately, this McDonald's is getting worse every day.

Best service for 30 minutes we waited for our food even though we ordered first and after we got first worst mcs here

Read the comments and it's even worse on site. But hey two employees can dance their name.

IT WORKED!!!!! TWO (2) SONGS!!!!!!!! OUT OF THE BOXES!!!!!! AND THE DOOR!!!! WIND WHISTLED THROUGH THE DOOR!!!!! mess

I ordered a Happy Meal, a Smart Menu and 6 nuggets. When I get home, I notice that the happy meal is missing the ice cream and the fries, the 6-piece nuggets and all the sauces. And the 0.4 L Cola is 0.3 at best. It's a mess.

I waited almost 40 minutes for plant mc nuggets despite multiple requests!

It took them 15 minutes to make two burgers

Incompetent employees who constantly do everything wrong. So you really wonder who hires the people.

There is a lack of subtlety and the taste is no longer the same as it used to be.

Now I was taken aback. Nothing going on in the store, but stroppy and stressed. My number is pressed and the completely wrong food is handed to me. When asked, they were immediately silenced. I repeat, the store is empty…. Unfortunately, that doesn't work at all. Now my pickup number is no longer on the terminal and I'm waiting forever...

I ordered via the app, then the payment didn't work. When I asked to make sure that the payment wasn't debited twice, no one understood what I wanted and the branch manager had to come, who ultimately understood me and helped me. Afterwards I was asked not particularly nicely whether I wanted to eat there or take the food away, to which I said TAKE AWAY. After completing my order, it was handed to me on 3 trays (large order), whereupon I said I ordered takeaway. This was followed by slapping my hands on the head and complaining, even though I said TAKEAWAY from the start. Unfortunately, this McDonald's always has behavioral problems and is unreliable because, like this time, not everything from the order is packed.

Staff at mc Drive can only speak English. Not recommended. Eating the wrong thing a thousand times!!!!!

Very unfriendly staff; You wait 30 minutes for a menu only to be told “you have to be patient” when asked. Not praiseworthy and not recommended

Never again... Just disgusting here. Mashed potatoes instead of fries, threw the burger in the box and drove over it a few times...at least that's what it looked like, after carefully assembling the meal I noticed that it was still raw... Have fun and enjoy your meal in this wonderful restaurant