McDonald's in Düren

Super nice staff! Always happy again!

Worst store that McDonald's has built, there is always a lack of food, the fries are unsalted, the staff is absolutely overwhelmed, unfriendly and rude.

Very disappointing the staff is becoming more and more unfriendly. On Saturday evening I stood at the checkout with my daughter, we had already been standing there for 10 minutes. I then asked if anyone was coming, and the woman behind the counter made me really stupid in a tone that really wasn't nice, asking if I would do the same thing in other shops. Yes, if I see the employees talking and laughing, I would do that somewhere else. But you still shouldn't approach customers like that, so I went and went to the competition. But this isn't the first time that the employees there have been so unfriendly. Was the last time I was there!

I'm really not being prickly, we're talking about a boring McDonald's here, but this is really the worst Mecces I've ever had in Germany. Every, really EVERY time you have to check the order immediately, because if you don't do that you will be left behind. Basically something is missing or the wrong product was put in. Today we just stood at the drive-thru for 5 minutes without anyone responding on the other side of the intercom. I would say that there is a system and intention behind this. The employees obviously hate their paid job and take their frustration out on the customers and the management is obviously not interested in any improvement, seems to be easy money on the edge of the industrial area and the highway. But so that I don't just say bad things, I would like to thank you for actively helping me eat less fast food.

Today Mcdrive, Directions to the post with the ghost voice: "GTNBSTELLN", ????... aha! Could mean: “Good evening, your order please”, ok, never mind, customer might know what is meant. And at McDonald's in general, coming across an employee who speaks clearly and in complete sentences is as rare as snow in May. (The managers of some branches in the Rhineland should take an information trip to the Mcdrive in Aldenhoven. There, a young man takes the orders according to all the rules of customer service with joy, a great approach and friendly, unobtrusive sales promotion.) but so be it, that's just me in this Mäckes here... When I give a clear, precise, not overly complicated order, "please 1x 9 chicken nuggets with 1x mustard sauce and 1x curry sauce, plus a double cheeseburger", I am greeted with the standard favorite word, desderda's employees, as is usually the case from the "communications pole". : "Menu"? I could have ordered grilled guinea pig with vanilla pudding beforehand, the ever completely unnecessary rudimentary question: "Menu"??? would definitely have come. Sometimes I answer this with: “Egypt”???, or with: “Ünem”??? A question to a customer who also pays for this employee with plenty of money for fast food should actually be: "Would you like this as a menu"? If anyone had listened, they wouldn't have had to ask. Subject, predicate, object and a please and thank you are unfortunately no longer necessary. The employees don't know any better, the senior managers probably don't care... When I was told that my order was actually clear and understandable, I was also insulted and the sliding window was slammed shut. I guess I'm just asking too much of some people.

Curly Fries French fries leftovers get dry disgusting fresh staff. That doesn't work at all.

I was there at McDrive late in the evening as I was on my way back from Belgium. Service top as always! I always enjoy coming to McDonald's! But here I had bad diarrhea that night!

this is the last load. Order not there after 1.5 hours. It's pointless to call because the phone isn't reachable for about 40 minutes and then a rude employee comes to the phone that you can't understand. Now I have to wait another half an hour. I'll never order there again, only from Burger King. The delivery works better. ps. Lieferando is just as shit... no contact option to complain by phone

Just forget all the sauces and a 20, the drive orders are repeatedly not complete, one of the worst McDonalds in Germany, cleanliness only one star.

Yes, what can I say, McDonalds. However, the sanitary facilities were absolutely grade 6. Thank God I just wanted to wash my hands. But that was enough for me

The employees seem stressed and unfriendly. The place was dirty and the patty was burnt. I'm not sure if the burger patty and nuggets were really plant-based, but they ended up in the trash anyway. 15€ for garbage 👌🏻

Quiet place, plenty of parking spaces and McDonald's approx.

Directly on the highway, in the commercial area, there are enough parking spaces

In my opinion, the staff was a bit overwhelmed, the tables were a little dirty but okay for a small snack.

Ordered two McPlant menus at McDrive today. However, one of the burgers had meat. Unfortunately, we only noticed this when we got home. When we called there we were told to come back with the burger, which wouldn't have been worth it given it was almost 15km each way. This is really a no-go!!! Thanks for nothing!

You are no longer allowed to stand still at McDrive and wait for your food, even though there is no other person in sight. You always have to drive on the left side into a marked area, an employee has to come out and give you your food. Unfortunately, a meaningful explanation cannot be given. Statement from the employee as to why this has to be done: “There’s a camera hanging there.” Aha! There are no more straws for drinks either :(

Order wrong three times, rest. Messy.

Unfortunately, it's totally unfriendly, you order something all at once and the person at the counter at the drive in says "Brother, I don't understand you, what did you order" so sorry guys, you can also talk sensibly to the people around you. So it only gets one star, the happy meal didn't have any toys in it and the food was cold

Sunday 1 p.m. in the store looks like shit. Dirty and greasy tables and floor, tablet cart overflowing. Very unclean branch. There are branches like MC Bingen am Rhein that can do it much better!

Burgers 🍔 have been quite dry since the smart menus were introduced

Strawberry shake ordered and paid for, vanilla got no more syrup upon request, sorry! Then why are you selling it? The place is super dirty, no one cleans up the dirt in the place

30 years ago it was much better, sensible staff including foreigners who couldn't speak German properly but who understood it, you always got what you ordered, you can't compare that with today. I ordered a Burger Royal a few weeks ago and wanted to exchange it for a vegan one. It wasn't a waste of money with employees like that. And you don't get the receipt either so no one can prove anything (insolence)

Really not normal. I had food delivered at around 8:30 p.m. and we immediately noticed that the ice cream was missing. We called and an unfriendly woman said she couldn't do anything and we had to order it again. It's already paid for. We then called again, after we said what was the matter, a rather unfriendly employee simply hung up on us. Then we were pushed away again and again. Paid 4.50 euros for the ice cream and didn't get it. This is how you can rip off customers. impertinence

Nothing special but otherwise quite okay.

As always, good business...but you make your pre-order, show it at the checkout, pay & wait 5-7 minutes, get your food & drive back.

The employees were very unfriendly

They didn't want to give us a straw with the large Coke because they were only available with milkshakes. Shop dirty and rubbish on the tables.

Ratten/Mäuse im Außensitzbereich und Spielplatz, unfreundliche Bedienung, Burger vergessen und das was da war schmeckte überhaupt nicht frisch... Am nächsten Tag Verdauungsprobleme.

The plant-based nuggets also included nuggets made from meat. When the employees commented, they assumed that the customer was lying - they themselves would not make any mistakes. Questionable treatment of people. Unfortunately, the shift manager can hardly communicate in German, so a factual discussion is not possible.

The food was just what McDonald's offers, the service was quick, but it was hardly possible to find a table/chair in the practically empty restaurant that wasn't dirty with any leftovers from previous guests.

The food is okay but unfortunately the McDonalds is not clean at all and some of the staff wear sweatpants

Products that are to be ordered cannot be “manufactured” by the staff. The friendliness when exchanging the goods or refunding the purchase price is also a major criticism... all in all (together with cleanliness and friendliness) I see this as a bad location on average, which could be significantly raised from the standard.

⭐ 1 star out of 5 I really don't know what was going on here, but it was just chaos. As soon as I walked in I knew: Something was going wrong here. The employees were simply completely overwhelmed. First of all, I stood at the checkout for ages because no one seemed to know how to take an order. The line got longer and longer and everyone looked like they didn't want to do their job. Totally unfriendly. After what felt like 20 minutes, someone finally came and got my Big Mac together, but even that was a challenge. The kitchen looked like a battlefield, food was flying everywhere and the floor was so dirty you almost slipped. No wonder the employees were so hectic given the chaos. Then there’s the burger… An absolute joke. The cheese wasn't even melted, the bun was hard and cold, and I don't know what they did with the sauce, but it was everywhere except on the burger. The ambience was also a disaster. The tables were dirty, there was leftover food everywhere, and no one bothered to clean up. I don't even want to start with the toilet... You could make a horror show out of it. Conclusion: I really don't know what's going on here, but as overwhelmed as the employees were, the system seems to be completely failing here. I'd rather go somewhere else in the future. Total failure! --- Of course, it would be best if you also let the restaurant know your feedback directly so they can improve.

Janz okay, staff can't keep up with the work. It doesn't look particularly tidy and clean now.

Mc Chicken were warm and the two cheeseburgers were cold and it only took me 5 minutes to get home. No thanks, I'm served and they won't see me again!

I would like to give -10 stars, it's not a McDonald's for me but a non-competent snack bar that works according to their mood. They only open the registers when it suits them, it doesn't matter how long you wait there to place your order. Unfriendly, you can't even say two sentences of German (I'm a foreigner myself) and you feel like the biggest gangsters

The place is filthy and the machines don't always work. They don't have napkins and the food they brought me was not what i ordered. Just use the drive thru because eating there is a terrible experience

Apparently very understaffed. A citizen was forgotten when ordering. But the way it looked was catastrophic, you could hardly find a table that didn't have a dirty tray on it, the trolley for the trays was also completely overloaded and the floor looked like shit.

Food is okay, just McDonalds. Unfortunately, this branch itself is not recommended for young women in the evening. Here late in the evening/at night the strangest characters stare at you and watch you eat. My girlfriend and I lost our appetite. Unfortunately not uncommon here. You should also always check your order in the drive, as parts of the order are often missing

Loading juice, waiting for over 1:30 hours, food never arrived, asked for money back and from now on supports Burger King👑

Just eating or what you call it, you pay just under €40 for a burger, not even the fish market for over €5, old and dry as it has been warmed up three times, so €10 for the ton, thank you!!

We went to the doctor the next day with a sore stomach and nausea.... Something we ate must have been wrong. The food authority has been informed

What can I say!!! It's just McDonald's 😋

McDrive used, easy to drive on, the food was still hot and good

Ordered at the counter and pressed pay with cash because I didn't have a card. I waited at the checkout to pay for almost 10 minutes while one employee sorted papers and the other prepared drinks and ice cream. I then asked if I could pay (it won't be prepared until it's paid for, so the time doesn't matter). I was told I had to wait. I waited another 8 minutes while the gentleman continued sorting papers. I left after 20 minutes. WITHOUT food

Was much better until 2 years ago.

Every now and then for quick satiety.

Starting with the fact that we didn't get a bill from mc drive, but then we understood why. Because they intentionally left us with a burger. And they were unfriendly too. Never again. According to reviews, it seems to be normal in this branch. Just disgusting!

As a retro fan, I'm thrilled: like in the 80s and 90s, McDonalds is expensive and dirty.

Every time you arrive and it's closed, on the internet as well as on the door itself it says 4 o'clock, get your times shortened or change the times!

I'm Polish. Bus driver. I came to eat dinner. They didn't let me into the restaurant, the manager first wanted to force me out and then closed the exit barrier and called the police. It didn't help to explain that I wasn't looking for a parking lot for LKW, I just wanted to eat.... The manager or manager... I don't know... Racist, anti-Polish, discriminatory, idiot.

As most good McDonalds restaurants

Was just there I ordered three burgers only got two but paid the full price the boss yelled at me everyone who works there is kidding you I always eat there but from now on no more the mc's sucks don't go there you get one Food poisoning and being yelled at by the boss when you ask where the things are that are missing, just disgusting human ba

The service staff wasn't exactly friendly

When ordering at the drive in, please pack the fries separately as my daughter has celiac disease. In short, gluten would come into contact with everything in the bag... Of course everything together in a happy meal, why do I explain that... When you go in you are just looked at badly, employee manager... derogatory hand gestures and of course the other person is also aggressive.... you can have your fries here and leave... People don't give a damn there When we got home, the french fries had leftovers from other gluten contents in the fryer next to them. If you declare fries gluten-free and you are playing with a child's health, I really think about reporting this and reporting it to the health department. Never again where we were promised improvements years ago by the owner operator.

Unfortunately the burger was too dry

There is only one high chair! Family-friendliness looks different. Employee doesn't understand German. Coffee ordered should be made by an employee in the MC Café. But she just grins stupidly and just leaves. Fries half raw, limp and cold. Burgers are booked twice, you have to pay, you only get one and if you complain you get an annoyed reaction. All in all, this branch should be checked and employees replaced.

You are sent to wait in parking bays. You receive a menu from those parked behind me. Never again!! Unbelievable and not recommended!!!!

It suited me very well compared to the Hungarian one. I had McNuggets with 4 sauces and large fries and asked for it with a coke from a recycled plastic cup. In fact, I also asked for a Twix ice cream, it was very delicious. The service was excellent, the cleanliness not so much. There was fast service, kindness and team spirit. So I paid 18.48 euros. So it was worth it. I recommend Düren MCDONALD'S to everyone 🙂 It suited me very well compared to the Hungarian one. I had McNuggets with 4 sauces and large fries and asked for it with a coke from a recycled plastic cup. In fact, I asked for a Twix ice cream, too. The service was excellent, the cleanliness not so much. There was fast service, kindness and team spirit. So I paid 18.48 euros. So it was worth it. I recommend Düren MCDONALD'S to everyone 🙂

No longer family-friendly, only one high chair available, if no children are wanted you should perhaps not offer a children's menu. It was the last time we were here with our children.

Standard, just meckes without berekenweters

Yes, solid performance, you can do it! The food was good but nothing special. The service was quick and friendly. The atmosphere was typical of a McDonald's. Overall the visit was quite good!

No air conditioning, it was warmer inside than outside and it was already 33°C outside

Employees unfriendly, seemed very stressed.

If you feel like having a toilet party after dinner, this is the place for you. It was the last time and then for so much money. Disgusting hey

I thought I was getting a Double Chesse Gyatt Skibidi Rizzler Burger + but the burger has no rizz. L Ratio rating from you.

You order everything via the app, pay with PayPal, want to pick it up and then have to pay a second time at the checkout due to technical problems and everything is calculated without vouchers.

Last visit was a disaster... Plant based nuggets ordered, I was told I would have to wait longer, that wasn't a problem either. We're deep in conversation with friends when we look at the clock: 30 minutes have passed... I go to the counter, ask, and the nuggets are given to me in a grim and rather angry/aggressive tone (and in normal nugget packaging )... My actual visits are never that problematic. Very disappointing.

4 electric charging stations and all 4 have combustion vehicles! 2 even from McDonald's itself! That is not how it works! I then shopped at Aral across the street and ate at Burger King!

Today this McDonald's had the worst possible service.

When you order something in the drive-thru, you almost always just get dessert and are then sent to wait until the ice cream melts. Too bad.

Unfortunately the McD app didn't work as intended. My wife and I have this on our smartphone. It worked for me. It didn't work for my wife. Very unfortunate... Update 6/8/24...the crew at this McDonald doesn't care about the checkout line. Even when we were told that we would like to order, they ignored us. We then went to the machine and ordered there. I would have left sooner.

Update: Changed last visit. After I clicked "Eat in the restaurant" on the self-service devices, McCafe asked me whether I wanted it in a cup or a paper cup. It's good that recessions bring about change. Therefore 2->5 stars Ordered a cappuccino to drink in the restaurant. Nevertheless, it is served in a paper cup. After asking why something like this was being done, the internal receipt probably says “Pick Up”. Brazen, environmental pollution and possibly tax evasion. McDonald's AG should turn the store upside down. Even with just a few customers, the employees seem overwhelmed.

McDrive: This time I had to wait quite a long time, even on the shoulder next to it... For three products from the breakfast selection. The counter employee was very friendly and bilingual. Integration can also work👍

I've been a customer of this McDonald's since it opened. I have to say that the overall image of McDonald's has changed a lot in the last few years. In addition, the staff is not the best at the moment.

No soap in the men's toilet and no disinfection either. Not one, not two but three products were missing, and not just mayo or ketchup, but burgers and drinks, the food was so-so, only one of 3 burgers was warm, the rest lukewarm.

Unfortunately, we were there today and it was unbelievable when we wanted to place the order, the employee barely knew a word of German and with the new Kauliz menu he didn't know what you wanted. Finally I ordered something else and got something completely different which was also cold. I'm now wondering where we actually live here.

There was no Fanta!!! And there was a campaign with glasses and they supposedly didn't have any left. A day later they suddenly had some. At the drive in I was asked if I even had a drink. They have no idea who is where. When I got my food I was asked what I had because they didn't know

With workers who don't want to work The glasses that are on offer are always not available An employee said that the glasses are hidden We ordered food they didn't have any Fanta Cheeseburger was without cucumbers cold meat cheese and ketchup Mayonnaise for the fries would be forgotten and you couldn't see a single employee in the kitchen wearing gloves

Just disappointed. I come here regularly for the McFlurry, but today I was extremely disappointed. I ordered a McFlurry Magic and heard it had cherry sauce, but instead I got it without sauce. When I asked, they said it was no longer available. I didn't get my money back, the service was unfriendly and incomprehensible because he didn't speak German.

I moved from France because you are the best McDonald's in the world, and you were closed 👎🏼👎🏼👎🏼👎🏼

Update: The last few times the orders were either wrong or incomplete. Compared to Burger King, the ordered goods were complete. But the fries are plain and flabby. The citizen, on the other hand, was very good. The drive-in is spacious. Payment is made at one checkout and the food, neatly packaged, is handed over at the next counter.

Mäckes just 🤷‍♀️Healthy is different but it still tastes good. You can do it.

The changed production process of the dishes, which has been going on for a while now, Doesn't change the fact that 80% of the time I get cold or lukewarm burgers. Rarely the fresh burger or fries It is served and when it is served it always creates enthusiasm at the table.

I understand if it's full etc, but didn't have much time and had to wait 15 almost 20 minutes and left at the end. My milkshake was given to someone else, my order number has simply disappeared, ordering via the app is probably not possible here. I didn't have any time and just wanted to take something with me quickly but I lost the desire

Everything is always incomplete in the MC Drive... the happy meal is always missing the toy and today a complete menu!

In the restaurant we got the menu fresh and hot! If it stays like that, everything is OK! Every time we've visited the restaurant recently, we haven't been able to complain about the menu or the service, keep it up!👍

Quite ok for a snack in between

I've never had a warm burger there before. Strangely enough, this works in other cities.

Cold disgusting food.... Never again, why don't they close such places? The prices for the dirt are unbelievable, getting smaller but always charging higher prices Eat something sensible!!!

Stopped for a quick bite, was not busy.

It is and remains a fast food restaurant. No matter how you twist and turn it. Those who stop there may be looking for this controversial atmosphere and the expensive prices!

Very much deteriorated, fries in the direction of rock hard as well as the curliss, double chessburger strange taste Anti-social something like that doesn't work at all I was able to use chicken nuggets as coal briquettes There was rubbish everywhere, inside and outside My suggestion: I will never eat anything there again This Mac Donalds in the Great Valley doesn't even deserve one star. 🤮

Clean but totally understaffed. A pity

Very clean, fast and friendly service!!! Note 1!!! Always a great restaurant 👍

Goes to eat at another McDonalds 1. you don't get what you ordered 2. The milkshake was bad I think that the machines are unclean and dirty because every toilet is cleaner and the employees are overwhelmed

It was an outrage what I had to experience yesterday and today! I don't expect much from a fast food restaurant, but it can't be that one employee (always the same one) couldn't manage to take an order number yesterday and today (order via app) and let me drive through the drive again because he had the order number didn't understand for the 6th time. Instead of saying I didn't understand, I should go through the drive again to the same employee. What's the point? A cheeseburger was also missing and the plant nuggets we ordered were normal nuggets with meat. The employee put a green sticker on the normal box and didn't think much of it, but unfortunately when we got home we noticed that they were normal nuggets. The employee is also super cheeky and moans all the time when he's supposed to do something or when he's talking to him. When I went into McDonald's yesterday to give someone else the order number, they didn't understand it either and the one employee from the drive stood next to me, just laughed and was amused by it. I only went there again today because I gave up yesterday and went home without eating and wanted to try again today.

Frühstück sehr klein. Und dafür zu teuer.

If employees joke around in front of all the customers and don't care about the queue at the checkout, then you are not a welcome guest, but an annoying supplicant. Is it cheeky to then whisper to the customer: "You'll wait here as long as I want"? 🤔 Wrong CINEMA 🤦‍♂️

The food is satisfactory but the staff is rude. Apparently it has become normal for small children to be deprived of their toys and no one wants to be talked to. Honestly, I have compassion for the industry, but certain employees should really ask themselves whether they are even ready for a job with people contact...