Burger King Düren in Düren

A good Burger King. Friendly staff.

Where should I start? Toilets were dirty and the hairdryer to dry your hands was a joke. Now I could push down the dirty door handle with still wet hands. The shop was very empty and yet the four of us waited almost 15 minutes for our food, the last one got his food just as the first one was already finished. Tables were dirty from our predecessors. I stood at the checkout for what felt like 5 minutes to order and then went to the terminal because no one took the order. It was cold in the shop because the door was always open, but unfortunately no one was interested. Burgers were just lukewarm, fries were (now something positive) tasty and hot. Nice shop, if you would clean it up and put motivated employees in there. The current condition is rather catastrophic.

Waited over 20 minutes for a normal order for 2 people. Restaurant not heated and 3 degrees outside. Food cold. Toilet rooms dirty.

Cool atmosphere, poor service, lack of understanding of Sandra's wishes, deviation from the terminal input. Location absolutely run down and unhygienic, not only in public areas but also in the toilets.

Nachdem Umbau isr der Laden zwar wirklich schon. Leider hart sich am Service nichts verbessert.

My goodness! Vegan citizens used to be very good. But suddenly the patties are offered burnt and therefore hard. Complaint at the checkout and all they said was that they were correct. Still got new ones, but the result wasn't much better. Tables could be cleaned better

An endless wait, not very hot burgers and fries and cleanliness that really leaves something to be desired with very dirty tables and floors. In short, no choice to eat there at this time but we're not keeping it on the list.

Saturday evening around 9:00 p.m. there were enough employees on site and all the tables were dirty! The outside area (see photo) leaves a lot to be desired! The cash register was empty and it took the employee 10 minutes to take the order!!

Well, I'm from the generation where you were served quickly (almost) in a fast food restaurant and had a hot meal on the table in a short time. Oh yes, the good old days. Today? You're more likely to get an appointment at the traffic office than get something to eat here. If only it had at least been hot or warm. The temperature difference between the cola and the burger was zero. Oh yes...everything used to be better...

Unfortunately the drive in took a very long time. Burgers were cold.

Today December 1st, 2024 Very but very unfriendly served by a young man. Explanation: Ordered on display 4 Whoppers as a menu With fries and drink 5 Chicken Danish King Receive my bag to take away (I had a feeling and checked, something was missing, but I only noticed it when I got home) A burger was missing 🍔 I told the young man who finished my order. Looked at me funny at first Then the bag was unpacked on the counter, saw that someone was missing, got the burger and threw it there and said "heide go now" several times. Really outrageous And the operations manager stood there quietly even after my request to talk to him/her. The last thing like that.

Ladies and Gentlemen The restaurant is very, very bad. First let's start with the toilets, my daughter went to the toilet there and it was very dirty and everything was full of urine, then the restaurant was also very dirty. The food was very dirty and the packaging paper was on the floor and the tables were stuck together very messed up, then our burgers and fries were left standing for almost ten minutes so that they were cold, when I went to an employee he told me they were fresh, it was just stupid that we saw it and I said I had to wait 15 minutes new Burgers are just waiting for scum. We won't be entering this store again

Since my order wasn't ready yet, I saw how it was prepared. This actually went quickly, but since you are dealing with food, gloves should be worn when preparing the products!!

The Whopper was fabulously delicious. Thank you Citizen King Team. 💫💫💫💫💫👍

Although we waited an hour in the drive-in, the employee responsible for the drive was very friendly and accommodating and apologized for the wait. :) (Sunday.10.11 7:00 p.m.)

Must be the slowest burger joint ever. Took almost 15 minutes to het my food and only 1 car in the Drive in front of me. The double whopper was almost cold and the cheese not melted.

We had to wait 35 minutes for our food and was skipped a few times. Real juice shop and something like that is called FAST FOOD?

There wasn't much going on at all, but it looked like a bomb had landed there. Totally dirty. floor and tables. We had to ask for a rag so we could sit in a reasonably clean place. Burgers good as always.

Freshly prepared, but unfortunately, as in many BK's, only a limited amount of what was ordered was on the tray. Discussions included when completing the order.

What should I rate? Drive in, ordered, received, driven

It's so dirty in the store that it's not normal. Almost all the tables are dirty. The three tablet carts are all full to the brim. When we asked if we could maybe clean the tables, we just didn't have time. No time on the topic At the time there were 5 guests in the store and 2 cars in the drive.

Here we have the worst restaurant in all of Düren!!!! Three out of four order machines don't work, promotional items are not available... and yet you still wait half an hour and a quarter for your food. This is really the last snot shop!!! If I could I would give minus five stars

Long waiting times, then the order is usually wrong or something is missing Unfortunately, you have to expect a wait of at least 30 minutes in the branch and also in the drive-thru In addition, the women's toilet smells extremely unpleasant (unbearable) lacks hygiene

I often get food at the Drive Inn - the staff are always friendly and the food is always hot.

A beautiful day...and I was happy...God bless you

CRAZINESS! 1 hour and 27 minutes after ordering, the food was delivered. According to the service hotline, cancellation and refund were not possible. Ok, then there is only one thing left: no more orders via BK delivery service!!

Disaster! Stand in the drive-in for 15 minutes for a Whopper without there being much going on

Outrageous waiting time at the drive-thru. Approx. 4 minutes per vehicle. It's NOT possible at all!

Im genuinely impressed at how slow the workers moved. I waited 30 mins for nuggets and fries.

These people move slower at work than a snail moves for a predator

Ever seen the movie turbo about the snails? Yeah the first 10 minutes

This is not fastfood anymore. Waiting 20 minutes for a simple order for two persons is not ok, especially not at 1930 when there is no crowd.

Waiting 20 minutes for 2 burgers is beyond your imagination

"Fast food" from hell....waited 40 minutes for a burger, which was actually quite tasty.

- **Service:** Friendly and efficient service, occasional minor inattention. The staff is well informed and helpful, but there is still some room for improvement. - **Food:** Solid food with decent taste, but no particular highlights. The presentation is simple and the portions are sufficient but not generous. - **Ambiance:** Significant deficiencies in the cleanliness or maintenance of the premises. The furnishings are unattractive or worn out and the atmosphere is uncomfortable. - **Value for money:** Reasonable price level for what is offered, without any particular surprises. Quality and price are in an acceptable relationship. - Cash and card payment Dear reviewer, dear reader, My rating above is based on a rating guideline I created using AI to ensure a fair and objective assessment. The review was written immediately after my visit and reflects my current impressions. Previous experiences or reviews were deliberately not taken into account in order to give every visit a fair chance. If there are pictures attached to my review, they were taken by me personally.

Disaster. You wait 45 minutes from ordering at the kiosk. It's so incredibly cold in the store, it's unreasonable. The staff is completely uncoordinated. There are enough goods in the display to be picked up. But no one can get an order out quickly.

Service very aggressive and listless

I had to wait 1 hour for my food, and the person who came after me was taken straight to it, that's a disgrace because I would never go out to eat again

Today Lieferando ordered curry sauce, didn't order it then didn't leave curly in a little longer, I worked for you once but what just came doesn't work, I'll order something again then it's not good, we won't order anything else

Was in the drive-thru. From the outside you can see that everything is older and the side gets a lot of sun. Could use some renovation. The waiting time was really long even though there wasn't much going on. This is (from reading other reviews) a known issue. Food was very good, everything fresh and hot. I have a sensitive stomach and react to it when something is wrong. But everything was good here 👍🏻

Friendly, tasty, fresh but unfortunately a bit slow The cleanliness of the toilet really leaves a lot to be desired

Unfortunately very poor hygiene conditions, employees seem a bit tired and forced to work there. Food is served in such a way that you lose all appetite. I would rather avoid the toilet, it smells like someone has been lying dead there for a while, on good days you have the pleasure of having soap. Dry hands must be done on your own clothes.

Everything was delicious, long waiting time on Friday 08/23/24 at 7 p.m , Air conditioning set too cold.

Update 08/25/24 That's a total failure. For professional reasons, I have a lot of sympathy for the catering industry, but things are steadily going downhill in this branch. Today I waited 1 hour in the restaurant for my order to be issued and then found out at home that an item I had ordered and of course paid for was not included. As a substitute, there was BBQ sauce, which was unusable. Due to the rush, an order stop would have had to be imposed if the shift management had been attentive. Then there was the problem of not issuing the orders chronologically. Unfortunately, this is the only branch nearby, but something urgently needs to change. Sorry to the employees who were burned today due to incorrect planning

Apparently there are no promotional products on offer here because you can't find the tortilla things at the terminals and there was no staff at the checkout. I now have to go to another Burger King.

It's been 40 minutes. Still don't have my food

Ambience isn't nice, food isn't particularly good either. Unacceptably long waiting time, especially in the drive. I actually only come here for the chilli cheese fries. It's a shame that the Oreo shake has been removed from the range.

Isn't it okay to just stand around at the drive-thru for 35 minutes when there's a person in front of me? What kind of service is that?

Over 20 minutes waiting time at the drive-in

I gave 1 star because I couldn't give 0. More than an hour of waiting to get nothing. After requests, we are told that a manager is missing and that nothing can be done. We've never seen this in a fast food restaurant in our lives. The employees were arguing among themselves and seemed completely unconcerned about the customers.

The staff is so slow that even a sloth is faster. You can wait up to 40 minutes or longer for a burger. In the drive-in you use up a whole tank of gas before you can order the food and by the time you have the food the second one is gone. Now it is clear why there is the Aral next to it and you have to refuel while waiting. But the staff is at least polite.

Orders take forever, you stand in the drive-thru for 20 minutes even though there's nothing going on. Person does not understand German, tiring and disorganized.

Isn't it just me, or is every fast food chain MC, BK... currently suffering from extremely poor quality? The food was terribly bad. Fries not cooked through and not salted. The milkshake was lumpy, the nuggets weren't all cooked through, the Bacon King was cold and had a very weak taste. It wouldn't have been so bad if one thing hadn't been okay! but then everything?

looks bare, empty and unpleasant. Half of the order screens did not work. chaos in the kitchen. working with 3 people on 1 order. Made many mistakes. Took a very long time. Food was fine. Toilets were filthy, lock was missing.

Quite an acceptable quick-service restaurant. The quality of the food was surprisingly good, and the waiting time - I arrived around 11:45 - was relatively short. The toilets were clean, the tables were wiped down and everything seemed tidy, although with a somewhat sterile atmosphere. You can also sit outside. The friendly service lady deserves praise: Thanks to her advice, we were able to put together a relatively good-tasting, inexpensive menu.

Had dinner with our daughter today. She had a macaroni & cheese lover burger. When we picked up the food. Everything was ok. She bit into it and there was a spicy sauce on it. There was nothing about hot sauce in the pictures or description. The employee said to us very cheekily. We should think about what we buy beforehand. Never again with you

Been standing in line at the drive-thru for more than 20 minutes even though there's nothing going on?! Employees are missing?! Just bad. No information or anything, poorly organized... Everything around is snotty, dirty, full of garbage - no wonder there are rats here.

We waited 30 minutes for our food. The food was partially prepared. After the fries had been on the tray for 10 minutes and the milkshake too, we wanted our €37 back and canceled the order. The boss gave us a piece of paper to fill out. You supposedly get the money back from Burger King's accounting department. Beware of fraud. Tomorrow I'll get the health department involved. It cannot be the case that dairy products remain outside on the weave for a long time at elevated temperatures.

We visit the most, no problems and relatively quick.

I visited the Burger King in Düren and unfortunately I wasn't completely satisfied. There are clearly not enough staff, which means that the waiting times for food are far too long. You can tell that the existing team is really giving their all, but the work they have to do is more than normal - it's reminiscent of factory work on an assembly line. Unfortunately, the cleanliness of the seating area also suffers as a result. Much more could be done here to keep the area clean and inviting. Overall, I feel sorry for the staff, as they remain friendly and hard-working despite the overload, but the circumstances are simply not optimal.

I would prefer not to give a star, but I have to in order to write a post... I can only agree with some of the previous speakers and say that there are lots of rats lurking there. There are even dead rats in front of the restaurant. The parking lot and the outdoor area are littered. Things don't look any better in the restaurant. I ask myself when the food safety authority will address this catastrophic situation. I would advise anyone not to visit this place, let alone consume food from this restaurant. Who knows what illnesses you might catch afterwards.

You always stand in the drive-in for an eternity! The principle that it should actually run the fastest was absolutely not understood here! It's very similar every time and I'm just wondering if I even want to do that again!

Whopper with a little sauce and old lettuce. Toilets dirty. On the note. (Just a note, not a complaint) the response is rude. Thank you and farewell.

Long waiting times at the drive in. Rats on the road and around it provide entertainment

Best branch that I always enjoy visiting

It takes far too long for the food to arrive Citizens have been on the hook for a long time. Until you get them at some point after 15 minutes. In addition, the toilets are completely dirty and the tablets are hopelessly overcrowded Maybe hire a little more staff

I was at MC Drive. I had to wait a long time until I got my things, which seemed like they didn't have their things under control? But i could also be wrong!

Unfortunately I can only give one star. I've never experienced such a bad Burger King place. Noon 12.45 p.m. in Düren. I had to wait 15 minutes for my food. See picture of stopwatch. Inquiries after 10 minutes were answered by the employee with a shrug of the shoulders. The citizen was only lukewarm because he had been waiting on the counter for the fries and cola for about 5 minutes. I then sat in the restaurant in bright sunshine and you could see across all the tables. There wasn't a single one who wasn't smeared. If anyone ever cleaned it, they only cleaned all the tables with a cloth. Disgusting, but fits the bill! Dear owners, urgent action is needed here, otherwise the next scandal is inevitable.

Waiting time is underground, otherwise great!

If only there were 0 stars... My husband is pro BurgerKing and I am pro MCs. This BK shows me once again that it is a totally disgusting shop, long waits in the shop, the women's toilet is extremely dirty (filthy walls, a lock is missing on the toilet cubicle, a thick layer of dust on the toilet paper dispenser). Plus, hardly anyone pays attention to the dirt on the tables. The cart is so full that everything else just stays on the tables... :(

Never again!!!!!! The employees are absolutely overwhelmed!!!!!! You really have to wait forever before you can order. Or you wait 10 minutes and are then told to go to the (self-order terminal) and order yourself. Thank God there's McDonald's across the street

25 min for 2 burgers, fries, nuggets and drink. Hardly anything going on. Awkward! In the future, I'll prefer the Golden Seagull if things have to go quickly. Addendum: The nuggets also taste like old shoes!

BurgerKing, food as expected, staff as always, more annoyed than happy that customers are there.

So far ok, but depending on which employee is there. You would like to leave the store again.

Food was good, staff just a little understaffed. Tables were all smeared with grease, benches and chairs weren't really clean either.

It took more than 30 minutes to receive my order. The restaurant and toilets were extremely dirty. The staff seemed completely overwhelmed

Well stocked burger served at a decent speed. Clean toilets and a cheap gas station next door.

Burger King is Burger King, so it tastes the same here as at other locations. However, the waiting time is a big problem here, often apparently understaffed and much slower compared to other fast food restaurants, unfortunately. It takes longer, especially for special requests (which is okay). However, especially in contrast to other locations, this one is really slower

Quite ok on the way through, quite carelessly furnished, Long waiting time

Went to Burger King on Saturday... Waited forever for our order... DRIVE TRUE is given priority here. If we hadn't already paid, we would have definitely left. That doesn't work at all. When we got our order, only the fries were hot. Normally burgers would be back... but because of the waiting time you decided not to. I'm not quick to write a negative review, but people here were literally begging for one.

The most delicious burgers at Burger King.

In the last 15 minutes, exactly 2 meals were prepared and the line is getting longer and longer.

All 3 tray trolleys overcrowded, women's toilet smells of urine (one toilet was spattered with urine - disgusting!) and there is rubbish on the floor, milkshake and ice cream have not been possible for days, waited more than 20 minutes for food. My child dropped her coke, she said the word but it wasn't wiped up. But the positive thing was that she got a new cola!

Well, there were charging stations right around the corner at Aral.

A Burger King as you know it. The furnishings are modern. As we know from many fast food restaurants, also with several ordering terminals. Unfortunately, the seating areas are arranged very awkwardly, so you can't go directly from the counter to the table. The store is clean and the employees are friendly. So non-vegetarians, I have to praise the plant patties very much 😋😋 The corresponding burgers are almost indistinguishable from normal burgers. I think it's great that you can order a burger in the morning and not be forced to have breakfast like the competition. Free parking spaces are available directly at the store.

Just waited in line at the drive for over 30 minutes for a standard order. And that on a weekday, with normal crowds. That's not how I learned it back then... Weakest burger king in the area, it's gotten even worse since it's part of SCHLOSSBURGER.

So it wasn't as bad as the reviews here are... the only thing that was annoying was that you had to wait a long time for your order... but the staff was friendly...

Stood on the drive for 35 minutes...impossible

For late night dining it is one of the three options available in Duren.

It takes far too long to get your food. Sometimes my things wait 5 minutes for me to get them

I've never had a wait of almost 40 minutes at BK. Bottomless wa

The sheer catastrophe of the store is that there are maybe 15 people sitting here and you have to say 40!!!!! Waiting minutes to eat 40 MINUTES and in addition the meat from both of our burgers was dry (not exactly fresh from the stove) That's it with Burger King from now on just McDonalds

Stop at Burger King, my favorite is the Extra Long Chili Cheese.

The Aisate in the kitchen does his job very well! Quickly and conscientiously. Service ok, disorganized or understaffed. This has little to do with a fast food restaurant. Waited 15 minutes for a king menu.

There are terminals for ordering, but it is not served at the table. I just waited 25 minutes for 1 menu + burger 🍔. This wasn't an isolated incident unless you just ordered ice cream. The food was fresh and delicious. The return bins were full and the ambience is improving. The competition is wider and more comfortable.

Food was cold and you had to wait 20 minutes for it. The drive in would be preferred

Slow food... Pretty much the slowest BurgerKing restaurant I know. I don't understand why you can work so incredibly uncoordinated and slowly despite system catering. Waiting 30 minutes for your food is more than borderline. Here the head office should check whether the franchisee even knows what he is doing!

Here is the revised version with your added point: I recently placed an order from this restaurant and was extremely disappointed with the experience. Despite a stated delivery time of 3:46 p.m., I had to wait a full 43 minutes beyond the actual delivery date. When the food finally arrived it was cold and inedible. The fries were unsalted and the packaging was only half full. Furthermore, the food tasted as if it had been fried in old fat. As if that wasn't enough, the delivery person also blamed me for not having a parking space in front of the house and urged me to quickly accept the food. This experience was absolutely unacceptable and I will definitely not be ordering from here again.

Burger 🍔 King in which the employees understood absolutely nothing about the accompanying program / Burger King Events (EM) free products. The burgers 🍔 are very carelessly prepared and totally soaked.

Good quality. Long wait to be served because it was close to midnight and few people. Everything seemed to be at a standstill in the kitchens. Unfortunately, when we arrived (midnight) and when we left, the parking lot was infested with rats looking for leftover food!!!