Grill am Bahnhof in Düren

Most of the employees are extremely unfriendly; even after waiting for an hour, you're treated like dirt. Even after taking into account the fact that it's busy, you'd expect the employees to be friendly and to properly sort and package the food, or for you not to have to wait almost an hour and a half and be rudely sent away every time. I can't recommend the McDonald's in Grosser Tahl. Apart from that, there are too often no toys available, which is a bit disappointing for my daughter. It's also called misleading advertising. (Apart from the few friendly employees) ;)

I like to buy fries there to take away, it always goes well with the staff and a very large portion of fries

It takes a really long time when there's a lot going on. It seems like the coordination isn't quite right.

The food wasn't cooked properly, not even the rice, noodles or chicken pieces were tasty. After the food we bought, which was also way overpriced in terms of taste, we went to the toilet and saw that the workers there didn't even wash their hands after going to the toilet, which was very disgusting, so I wouldn't take anyone there

This McDonald's is unfortunately a disaster. There are several problems there: - Cleanliness The tables and floor are 90% completely dirty. They apparently don't think it's necessary to wipe down the tables and pick up food from the floor. I don't even want to choose the restroom there. - Service Table service is regularly canceled there. Then you have to go from the table to the counter, and in our case, that was 100% free, because the food wasn't ready despite calling your number. With luck, you'll get it brought to you. If you complain, you're first asked if you're sure, or it's denied or argued. The highlight was a burger; ordered without cheese, but of course, it had cheese on it 😂👍 When I returned it and complained, they just said, "It's not that bad." After a discussion, they took it back and brought a "new" burger. It wasn't exactly new, but... which brings me to the next point: - Hygiene I received the same burger back, only someone had scraped off the cheese. And I'm sure of it, because the heavily smeared packaging made it easy to recognize. There were still cheese residues on it. I didn't dare eat it, as I neither knew how the cheese was removed (picked off with bare fingers?) nor had any confidence that other "additives" hadn't ended up on it. In the evening, things seem to be very strange at this McDonald's. The staff would rather stand outside in huge groups with friends or family than work. This group of people also doesn't seem to be able to admit to making mistakes, and they certainly don't want to hear anything about regulations and hygiene standards. To be honest, I'd rather go without my soul food from McDonald's for the time being... What a shame.