McDonald's in Bonn

Clean, friendliness is partly present when it is not too hectic.ambience is rather lived-in

It was even hotter inside than outside... unbearable!!!

It was dirty, loud, and the employees were overwhelmed, not knowing who had ordered what. There were a lot of idiots there.

Wait times were far too long. Overworked, bad-tempered employees.

Language barriers make ordering difficult

The food was cold, we were given the wrong drinks, and the staff couldn't speak German or English...

Paid for a whole MCFlurry but didn't even get half. What a shame.

I'm generally not that much of an MCI fan anymore but it's great (waiting time at peak times is full - Burger King next door is practically empty) so as a tip for quickies LUL

No, during the McDonald's glasses campaign, no more glasses had the nerve

For the second time, I only received half of my order. It's a shame, but otherwise, it's good.

I can understand that many people have ordered or are ordering. But bringing our order an hour later despite this (because we are wearing a headscarf) I find that very disrespectful to other religions. Sorry

Probably the slowest McDonald's I know... regardless of the fact that you don't see a German there (neither guest nor waitress)

We just waited more than 30 minutes for our food! Slow food is probably now the new fast food. There weren't any napkins on the tray either and there wasn't anything more than a brief sorry.

The ice maker turns off too early every day. At 1, even though it's online, it's available 24 hours a day. Additional guidance was occasionally required for more demanding tasks. This means that employees are a bit slow-witted. This is very annoying when you want to have ice cream after work and the ice cream machine is always off.

During the Easter coupon season there was a chip holder for the car with a double pack meal. After it was already empty in another McDonald's (which I can completely understand), we used the McDonald's app to look for a McDonald's where we could still theoretically order it online and came across this crappy McDonald's. When we got there, we were also able to order our menu using the order taker and add the chip holder when I picked up the order or. We were given a horrible smelly abyss of disgusting McRib shower gel for which I would never have ordered this double pack menu. An unparalleled impudence, I'll never go here again. To make matters worse, the ice cream machine was broken again.

It's really scary, I've never waited so long and the speakers from the MC drive also seem to be defective!!!

Hot sandwiches and fries, served within a reasonable time. Some different sandwiches from France, we really enjoyed it

New management, very committed and friendly.

We were there to get us a little snack and found whiskers in the fries. In addition, the food was relatively cold.

The best McDonald's for years but a dream for children and adults who like Minecraft😍

Only one star because, unfortunately, you can't give zero stars. The staff barely understood German. My cappuccino was lukewarm. There was no toilet paper in the entire men's restroom. The cleanliness left a lot to be desired. When I complained, the waitress just smiled at me, turned around, and chatted with the female colleague. Great service. As I was leaving the restaurant, I quickly looked back into the men's restroom to see that there was still no toilet paper. They've lost me as a customer.

Normal location. Nothing special. Staff friendly and accommodating. Everything was fine.

Waited a long time until the food came. Unfortunately the Big Mac was cold.

No matter when you go there, there is always enough space there

Disgusting. I don't have high expectations of McDonald's, but when I'm presented with a limp burger full of onions and unmelted cheese, I'm more than dissatisfied. I get 1 kg of onions cheaper from Rewe. Additionally, the vegetarian selection is really inferior and laughable compared to this one other very large burger fast food chain

I really feel bad for the employees. A very tall man (think the branch manager) spoke to an employee in an impossible and disrespectful manner. The McDonald's was busy at the time, and other guests even noticed his behavior. I hope he reconsiders his behavior towards his employees, otherwise I will avoid this store in the future.

If you don't feel like cooking it's perfect Only some hamburgers don't taste as good anymore

Standard. Nothing special. Service average.

I'm going here. It's not that busy, at the top you have a nice view of the fire station and the Porsche and Toyota dealers and you can sit outside. The staff has always been calm, friendly and accommodating. The food and coffee were always great!

What can I say, it's just a McDonald's. But what I wanted to get rid of is that I missed certain things in my bag for the umpteenth time. I've never said or written anything about it, but today it's the limit. The fries were missing again when I wanted to eat at home with my family. Last time it was the toy for the children. Explain to your children that they don't have any toys with their junior bag. I'm just speechless. January 17, 2025 Addition: Today the fries were forgotten in my son's HappyMeals. Very sad. Simply nothing changes. My son was very sad. Too bad. I just can't recommend McDonald's.

McDrive, very friendly staff. Pre-ordered with the app, the order was ready quickly.

Last time we were there in the evening and ordered menus and the waiting time was quite long. Unfortunately, the food arrived at our table very cold, where we are used to something different. You can tell that McDonald's is constantly changing their staff, making it more and more difficult to get a hot meal. The staff are mutually annoyed when you miss cold burgers or half of the food. Talking about cleanliness, I would say it is very dirty. If we want to eat at this McDonald's, we have to clean the table ourselves because the staff gets annoyed when you ask if they can clean the table. The toilets in particular are not cleaned properly. If you could give stars, they would get one star.

Never seen such a dirty shop, do they even clean it?!

It's always very busy. Occasionally the staff is a bit overwhelmed. Otherwise, McDonald's

Whenever I'm in Bonn, I really enjoy coming there.

I'm often there for breakfast. Everything is always clean and the employees are very friendly. Perfect

Food was prepared quickly and everything was complete. We were there late at night, so it wasn't full. We ordered takeaway at the terminal. The mediocre rating is based on the fact that the employee slapped the food on us without saying goodbye and went straight to the kitchen. In a service-oriented service, I expect at least a "good evening or goodbye" but it's a shame that that's no longer common practice

Schnelle Bedienung, freundliches Personal

McDonald’s an sich war in Ordnung, aber was nicht in Ordnung war, ist das die Mitarbeiter an der Seitentür kiffen. Ich meine, es wurde legalisiert. Aber trotzdem wären der Arbeitszeiten und wo Familien mit Kinder verkehren, ist nicht cool.

The store, bad. 6.30 in the morning for a coffee and a little preparation for the working day. And? Just dirt everywhere. All tables dirty. I have no idea when they last saw a rag. And it's the middle of the week. The one star is for the parking lot.

It was good so far, but otherwise good

WC sauber, direkt am Eingang ohne Pin Code.

We had bought take-out in a bag from the restaurant for the family. At home we noticed that a bottle of apple juice and a large chip were missing. No one answered my call from the phone number on the receipt. So I called up the web feedback form that was also printed on it. After endless requests for private information, "thank you very much" came and I realized that it was anonymous feedback. *Aargh* So I sent an email to the address also printed describing the problem. After two weeks with no response. McDonald's ignores me because they can. Therefore only two stars from me.

I have now ordered McPlant nuggets several times and mistakenly received meat

I've gotten chicken nuggets several times at the drive-thru instead of plant-based nuggets, even though they were clearly ordered as plant-based. Always exchanged last time. But today in a pack of 20 we had 5 out of 20 nuggets as chicken and only the rest were plant, even though the employee assured that everything was plant. In my opinion it is absolutely not clear

Not particularly clean and tidy

Stable McDonalds! Always fresh, always warm, always quick and complete! And if you want to eat there, it's also a nice restaurant to eat there!

Apart from the fact that only skilled workers work there, is there a new Chicken Classic? With without anything

Dirty and unfriendly employees.!!!

To Mustafa Ker: Then help the employees and make yourself useful instead of complaining. Where do you think you are here?

Burgers were cold and the fries on 2 menus were forgotten. Unfortunately we only noticed it when we got home.

Worst experience at McDonald's in years. We stayed at the McDrive in Wesseling, never again! Long waiting times, the fries were completely spoiled and hard, like they had been fried twice, inedible and had to be thrown away. The cheeseburger cheese was almost raw. Big Mac, Cola ok. Too bad about the money. Service at the McDrive (cash register and food delivery) was nice but far too slow. You can't keep up with production despite medium customer volumes, poor management.

A normal McDonald's staff didn't seem very motivated and rather annoyed. But still everything is good. The most important thing was true. The food and drink were tasty and it was clean and well maintained

The most disgusting store ever! Not a single table was cleared or cleaned. When asked, he answered me. What should I do! The store was almost empty and the employees were wandering around haphazardly. This can be understood in stressful situations. One point is already too many.

Instead of a double cheeseburger, I just got a normal one and the 9 nuggets were completely forgotten. Also very dirty toilets. Toilet paper on the floor and sink

I chose my favorite Mac meal: Mac Rib Menue for €6.99. The food was even brought to my table. The food was good and still hot. The premises were very clean. I will come again.

The toilet was dirty, including no soap. The outside area was completely dirty, every table was so dirty that you couldn't sit at it. When I asked if the tables could be wiped down, all I got was an annoyed eye roll. And no, the tables weren't cleaned, even 30 minutes later. And no, it wasn't busy. The only plus point, the food came very quickly. But the entire store urgently needs to be kept clean and the friendliness of the staff is really subpar.

Products are missing from every order and now we have been indirectly accused of “theft”. The manager said she knew for sure that she gave everything right, but didn't care and gave us the products again (products that we paid for and didn't receive the first time).

Absolute disaster. I don't understand how it can happen that you order something and the result is a completely different order. €30 was paid and only a maximum of €15 of food was given out. Absolute impudence. Never again

You suddenly feel like having a burger and drive through half of Bonn to a Mc that runs 24 hours a day. It's supposed to be open and I see it's closed. Not even any information online.

The employees are not familiar with the term fast food. I've already sent food back twice because the time wasn't kept. This morning the saleswoman didn't understand any German, the food wasn't on the table after 5 minutes, despite the time being indicated, she only understood the train station. Sorry, I'm at a loss for words. Please close your shop

Unfortunately, fries without salt. Otherwise everything is ok

Well, great, great, I give it 3 without soap

A normal fast food shop. The lady who served me was okay, but overall the quality has deteriorated significantly.

Double storey McDonalds with 24/7 service, clean and well organized.

Overcrowded and quite full. This is probably due to the free WiFi and sockets on site. McDonald's is never really empty but I find it extreme here. Staff and facility is good.

Everyone was very friendly and delicious 😋

Bought and ate a meal a few hours ago, got up at 4:50 with the most severe stomach pain and just threw up.

Our regular McDonald's, friendly staff even at peak times.

Very dirty, both the dining area and the toilets... Tables and benches are full of leftover food from previous visitors... During peak times, a terminal didn't work and there are simply no table stands for service, so you can't choose this option... MC's food is becoming increasingly bland, fries were undercooked and cold, as were cold burgers etc etc... what a pity, what a pity... isn't there a manager here?... as an employee you should be ashamed of yourself and as an AG even more so

Unfortunately, in the middle of the night, no other restaurant nearby was open. Basically a regular McDonalds. However, I noticed how dirty the entire store was. The tables weren't cleaned, there was trash everywhere on the floor. The toilet wasn't clean either. The vouchers in my app were not valid here either. Overall the visit wasn't worth it.

It was too quiet for my liking and the food tasted good for a fast food restaurant the service was good.

Unfortunately, one has to say that the price/performance ratio is no longer right if, for example: If the burgers were the same size, it probably wouldn't matter if you had to pay 50 cents more, but smaller and more expensive can't be possible, that's ripping off customers. This is how you lose customers, but it doesn't seem to matter. The cleanliness of the toilets leaves a lot to be desired and the service gives the impression "Oh no, another customer"

We had dinner here in the evening. The fries were cold, as was the burger. The toilets were very dirty. I cannot recommend this McDonald's.

Had breakfast there. Everything tasted very good and the service was friendly

Hi, this Mc' Donalds is no longer what it used to be. The last 4 visits there was always something missing or not right - no curly fries / no paid extra patty / no cheeseburger and now the most annoying thing - no toys from the Happy Meal - I'm standing there in front of my son like an idiot with a Happy Meal without toys. Then once fries were missing, I opened the bag right in front of the counter and looked in and saw that there were no fries in it. Then 10 different hands from the cash register and waitress put things in the bag and mix them all upside down and crookedly and look for the fries. In the end I got one. It's better not to order food from you anymore.

Despite the voucher campaign, everything went very quickly. The fish burgers were hot, everything was good.

Very good McDonald's branch. Very nice very clean

We ordered breakfast 5 times Egg and Bacon 4 were fresh and the 5th was old it was very difficult to bite off the roll. I find something like that really unfortunate.

Unfriendly and unhelpful. Staff could be friendlier. Fries were cold. Food was packed to take away even though we wanted to eat on site. Overall, my good impression. Unfortunately

The children were happy. MCes is always a highlight for the children. And when the children are happy, we as parents are too. We will be back.

The BicMac was tasty but the bun was totally soggy. I had food on hand. When I told the staff this, they simply turned their backs on me. Great service.

Good service and nice employees, we would be happy to come back.

The smell of frying oil is pervasive and it feels like everything, even the walls, are saturated with oil vapor

Dirtiest EC device in the drive in I've ever seen

As always, sometimes lukewarm and staff unhappy

Unfortunately, McDonalds has reduced the burgers and salads. For me and my son it is no longer as interesting to eat there as it used to be. The outdoor area isn't as nice anymore either because they have covered everything. But as I said, you can't please everyone.

Nice place to spend weekend mornings. The place wasn't very packed, ample parking within the restaurant compound. Food is consistently great.

The food is okay, but unfortunately the staff are completely out of place. There is a very large language barrier, so even the simplest questions are met with blank faces. English is also a problem. The food may be okay, but the overall impression leaves a lot to be desired. Mistakes often occur during special promotions that can only be resolved through discussion. For example, I wasn't given any sauce for the Shirin David ice cream, even though the sauce was visible in the promotional pictures. The same goes for the glasses - you choose them at the machine, but you get different ones. You will also be insulted if you mention that something is missing from your order. The waitress doesn't let you finish and portrays you as a liar. They refuse to look into the bag because the employees are sure that nothing is missing and that you are supposedly lying. This cannot be clarified due to the language barrier. The employees with headsets in McDrive in particular are often unfriendly and stressed. However, it is worth noting that the managers are often friendlier and speak German well.

Want to sell mc café go normal café... then don't know how to use the machine... in the end it's the café please and no crema... the script failed here... the district manager should get some steam, they need that... servants

One of the best McDonald's I've visited so far. But McDonald's food doesn't get more than 3 stars from me.

Divided into two levels. So there was enough space and after a tuning meeting you could chat with dozens of colleagues about the day over a good little snack. Very neat and well organized

The store probably makes thousands of extra dollars a year because they don't sell the goods. Ordered two curly fries and only got one - always check your order when you order takeaway!

The employees at this branch don't feel like talking in the morning and can't easily answer your questions

One of the best McDonald's in the area

Food is completely fine. Service and cleanliness okay. However, you put people at the checkout who don't speak German and don't understand even the simplest orders. When you get your food to the table, something is always missing or the cola is with ice even though you ordered without ice. This is really annoying now.

Service was quick. However, the burgers were cold and therefore unfortunately not edible.

All you can expect from fast Mc. Donald.

Breakfast with our children. Quick service and playground for the little ones.

Totally unfriendly and disrespectful employees..