McDonald's in Düsseldorf

I would like to share an unfortunate experience I had at this branch on November 1st around 9pm. My visit, which was supposed to be pleasant, was severely affected by the behavior of one of your employees. I ordered a McFlurry and discovered that there was very little sauce in it - barely visible and not particularly satisfying. So I politely turned to an employee (she had a rose tattoo on her neck) and asked for a little more sauce. She explained to me that there was only one serving of sauce, and when I pointed out that there was actually hardly any sauce, she literally threw the McFlurry on the counter and made me a whole new one as if I was a nuisance. The meaning behind it must also be questioned. The way she handed me the new McFlurry was very disrespectful. It felt like she was taking her frustration out on me even though I was just asking for a small touch-up. I then politely asked her to treat me with respect. When I asked her her name, she replied that she wasn't allowed to reveal it. At this point another employee came along and apparently tried to mediate. Although she seemed nice, I had the feeling that my concerns were not taken seriously and the disrespectful treatment was not addressed. I find it very disappointing that this kind of treatment occurs in a restaurant where hospitality and respect should be fundamental. Every guest has the right to be treated with kindness and respect, and I expect your employees to implement this in their daily work. No one is forced to work in the restaurant industry if they don't enjoy what they do. I hope you take this complaint seriously and investigate the situation. It would be unfortunate if other guests had to have similar experiences.

Very disappointing! My large order was missing fries and drinks from three menu items. In addition, the staff was extremely unfriendly. I don't expect something like that from a brand like McDonald's. A little more care and customer friendliness would really be appropriate!

Terrible service - for some reason in Germany it's much easier to find a slow McDonald's than a fast one. They couldn't take our order for about 8 minutes even though there wasn't even a line, the employee just didn't show up at the checkout. The toilet is terrible. What genius came up with the idea of ​​building a changing room into a women's restroom where there are only two stalls?! I had to wait in line for the bathroom as long as the worker who took my order! Cleanliness... I know visitors should clean up after themselves (which I always do), but I won't clean up after other pigs :/ This poor, unfortunate tray sat on the wet, sticky table for the entire 30 minutes I was here💀 As a result, a random visitor killed the tray

When 'Fast' food is no longer fast. This is how i can describe almost every Mcdonalds restaurant in Germany. I won't dig into reasons or speculate why is it like this. But all restaurants are always short-staffed or workers are trying to replicate sloths with their work speed. And not just that, i know i can wait for my precious burger and fries... but when i receive the wrong order and staff looks at me like i'm the one who did their burger wrong...

What's the point of a phone number if no one ever answers, honestly something like that never bothers me again!!!!!

Hello everyone 👋 Convenient location. Service is fast. The food is delicious.

The food came too late and didn't taste too cold.

We are there with the grandchildren 2-3 times a month, and more often when there are coupons.

McDonald's. The food was delicious as usual. Really good for children, but as an adult you'll just be hungry again after an hour. The return points were so overcrowded that you had to somehow pile your tray into them, and it wasn't so busy that it couldn't be emptied. But the employees were all nice and accommodating.

See good restaurant. Bigtesty tastes great.hot food. Quick preparation. Staff friendly. Parking space available. I recommend further

Good McDonalds, where the ice cream machine always works.

Thanks to the lovely employee from today (around 3:00 p.m.) who gave me two cents, may your sleeves never slip down when you wash your hands and may the birds sing a song of praise every morning 💖

By far the best McDonald’s I know. The only minus star is that the display board doesn't work properly and always shows that the food can be picked up, which is never the case.

It's by far one of the best mc's in the city. We come here twice a week

The best McDonald's branch in Düsseldorf

Nice..clean..that was in the morning

This morning we waited 8 minutes for two coffees with two parts, and that when there was no other customer. So lame, hard to believe.

130pm on a Tuesday and they can't make food fast enough. Too slow, I'm leaving without food

Only 1 cash register open even though there are 4. It's not recommended to wait here to get something quickly

Two items ordered were forgotten and one burger was cold

Quiet and clean place... pleasant meal

I waited 25 minutes for my food to go and half of it was missing. The milk shake and iced coffee were ready straight away, but then melted. I went straight to the pickup counter to complain. Nobody asked what I wanted. I first had to draw attention to myself. After a mere 30 minutes I finally got everything together. 👎🏻

The employees were pretty overwhelmed and 20 nuggets would be forgotten. The call system doesn't work at all. You are called and 10-15 minutes later the order was ready and was not complete…

Although I had to wait a long time for the food, the food was cold. I know it's not always very hot. But this time it was very cold and not because of the salad but the meat and rolls. When I wanted to complain about it, they didn't listen to me. Then I left angry, 7 EU for nothing. I won't go there anymore.

The food was okay, McDonald's standard. But the burger was just kind of careless and stacked crookedly, so I couldn't eat it without losing all the contents. Maybe you could put a little more effort into that. The employees were so friendly and put the order together in a reasonable time and correctly. Unfortunately, the tables in the restaurant were all mostly dirty, so you had to wipe the crumbs from the previous customer off the table. The toilets were dirty and untidy. So the food and service were okay by McDonald's standards, but the cleanliness in the customer areas definitely needs improvement.

When I entered the branch, I had to think twice about whether I wanted to eat there. The tables and floors were not clean. When we asked if someone could clean the tables, an employee came and only cleaned two tables. He simply overlooked the dirt and grime on the other tables. The leftover food from the other guests was still there. Clearing and hygiene poor. I cannot recommend eating there. Toilets are an imposition. The only positive thing about the branch was that all the employees were super friendly. The cleaning company and staff urgently need training. Branch not recommended.

I was surprised at how friendly the staff was.

Food inedible. Unfortunately, there was so much hectic in the kitchen that my burgers split into several pieces while I was eating them. A manager who seems very overwhelmed and doesn't know what to pack where. Quality of the food leaves something to be desired.. Fries raw and over salted.. BigMac inedible.. everything was reflected in stomach problems. Thanks for the diarrhea👍🏻 Never this branch again!

This time (July 30th) there was nothing to complain about.

Interesting experience outside America and it was below average. Ask for burgers. Chicken here has not taste.

Like any other McDonald's store

Never seen such an unhygienic McDonald's, the toilets, the floor, the tables and the smell in the toilet were a complete disaster. My tray arrived completely wet, so after I went to the toilet I was just disgusted and just wanted to get out. When I told an employee about the smell and the dirty toilet, he went in and confirmed this, but he wiped the floor again with the same mop, which was black and stitching... I would have preferred a zero

Saturday. After a visit to the hardware store, order a Big Mac and a McFlurry and two finger cleaning wipes at the drive-thru. Ordering in advance is not possible for some items. Why? Pay at the next counter. Come to the pickup counter, there are no towels in there. I ask again. The young man refuses my request. I insist on the cleaning wipes. I say that there were no problems with this when ordering and that I couldn't eat with dirty fingers. I hate these discussions. I'm spoiled for food. I'm getting more and more annoyed with Mäckes. Usually no milkshake available (why is it offered?) McFlurry and Mc Sunday not everywhere either. Staff sometimes rude, long waiting times. Internet ordering not possible due to poor reception. It's slowly enough. At Burger King, the employees bring food to my table without asking. They politely declined tips. There the food is hot, it comes with refreshing towels and a smile. Why doesn't this work at McDo? Are the working conditions there that bad? I don't like their long faces, lack of helpfulness for people with mobility problems, toilets on the second floor, long queues and mass processing.

20 minutes waiting for breakfast pancakes ? Even my friend didnt get meat in his burger . Worst mcdonald in dusseldorf. Its my first and actually last time in this restaurant!

very unfriendly employees! ordered something from the machine and paid for it. At the checkout they said it was our meal and we didn't get our food. Money was gone!

McDonald’s in Germany is the best in the world! Better than UAE!! And it’s hard to beat quality and consistency of offerings in the UAE! The customisation allowed is amazing and the offers on the McDonald’s app make it amazing value for money!! In dubai you can get a fish fillet for 14 AED approx 3.5 euro, in the U.K. it’s £4.19 (5.1 euro), using the app you can get 2 for 5.50 euro!!!

Waited at the counter for 20 minutes. The dam was said to be closed. Great…… The lady didn’t even want to give her name. Unusual. Don't go there at a later time...

A pity ! So you stop at the “Golden M” late at night, and what happens? First the machine doesn't issue a receipt after the card payment, then the order is wrong, the gentleman at the counter speaks very "unclearly" and claims it was our mistake. Statement: Statement! The sound makes the music ! In addition, some of the food was only lukewarm and the "large" pack of fries was not full. Unfortunately the tables were found dirty! The bottom line is that this is not how you treat customers. If you don't feel like working late, keep your eyes open when choosing a career!!

Clean, fast, nice employees. Great for children - small playground available

Good, fast and great supervision

Food was fresh and tasty. Staff friendly. The shift management was unfriendly towards the employees.

The food was, well, not really warm at first and some ingredients were missing. Service wasn't quick, certainly there's a reason why it wasn't warm. The ambience is destroyed because the cleanliness is not that good.

Breakfast ends at 10:30. At 10:28 the lady has to ask if it would still be possible to order. At 10:30 sharp she comes and says after she scans the coupon, the cashier says no. You are obliged to accept orders until 10:30 sharp without asking. “Fast” good only takes 2-3 minutes anyway, you won’t do anything complicated

Fries were ice cold, a burger was missing, the glass was cracked. Shame on you

Was closed, but was supposed to be open, it didn't say anywhere

Absolutely impossible there, the employees there repeatedly lied to their faces and all the burgers were drier than a desert. No wonder this company's reputation is plummeting.

Fast service, food is good but lukewarm

As always. The order number has already turned green and disappeared from the monitors... and the order itself is not ready yet...

Food was just like typical McDonald's ones!The kids play area is there. Busy on Saturday evening so getting a park could be challenging.

Oh well. Small prices mini portions. 😊 😊 😊 We really slimmed down on the portions.

McDonald's offers a reliable selection of quick, affordable meals. The quality of the food varies depending on the location, but generally the fries are crispy and the burgers are tasty. Service is quick, but staff sometimes seem overwhelmed, which can lead to longer wait times. There is parking, which is convenient, but availability may be limited depending on the time of day. The cleanliness of the branch is average, but could sometimes be better. Overall, McDonald's is a convenient on-the-go option if you're looking for a quick meal.

Very friendly and attentive staff

The cell phone is more important to the staff

Food as always cult. Fast service. Clean

Nice service (only speaks English) MCDONALD'S ambience Eating Frittenwerk 100x times better

Although it was open 24 hours a day, even the drive-in was closed at 2 a.m., even though it was ordered via the app. The restaurant manager tried to explain to me that I couldn't get all the products at 1:53 a.m.... only when I said it had already been ordered and paid for via the app my products are freshly prepared, so the quality is good, the service and ambience are subpar!

We ordered 20 plant nuggets, and we also seemed to have included chicken nuggets made from chicken meat, which was at least a mix of both and very annoying. Not recommended as a vegetarian/vegan :(

Delicious delicious food mmmmmm✌🖐

Unfortunately you have to give a star here, but I wouldn't give one. Delivery service is a disaster. Waited almost 2 hours and food was ice cold. You pay so much money, I don't understand it. What's not going right for you? Something urgently needs to change.

Burger gray and lukewarm. last time I ate there. and expensive

You forgot the fish on my filet o fish 🙄

What can I say after 20 minutes in line at the drive in, we were told it was closed, even though it was officially still open... So this store can't do anything...

You rarely experience such unfriendly staff. At this McDonald's the opening hours don't count, we stood in line at the drive-in for about 20 minutes when it came to our turn, about 15 minutes before closing time we were just rudely told that there are no more burgers, we're closing and they can continue driving. Sry, that doesn't work at all. When we spoke to an employee outside again, we were shown a note on the door saying it closes at 2, but it wasn't until just before 2 and we still needed a while to get out of the drive-in, there were people in front of us too still cars... If I treated customers like that at my job, I could report to the employment office very quickly

A little chaotic, sometimes unfriendly, but at least clean

Mini Fish Mac for €4.99. Never again

I would like a QR code on the order columns that would automatically apply the discount to the order. Lots of mishaps and misunderstandings during verbal delivery would also improve the process tremendously. Continue to enjoy your meal...😉

Great staff, fast service, everything clean, but they really saved space in the toilets, it's really very narrow and the air is stuffy, hardly any room to breathe, ventilation probably not OK, really annoying

Very customer unfriendly staff, The fries were missing last time Today I wanted 2 chicken burgers but I only got 1, Because she entered something wrong at the drive in It was presented as if it was my fault. When I mentioned the fries last time and asked if McDonalds was having problems because of a small fries Said the blonde who probably had the say that day - yes, if you do it like that to everyone, they will go bankrupt Very incompetent staff apparently

Ordered a cappuccino with extra espresso...and got a normal one

I ordered from their branch (Königsbergerstrasse 23/40231 Düsseldorf) through the drive through. My order was not complete because the employee did not take my order correctly. I was told at the second window that my missing product would be brought to me and that I should wait at the side. After 5 minutes an employee came and gave me the receipt and told me to get in line again. When I explained to her that my 5 food orders would get cold, she told me that wasn't her problem. She refused to tell me her name. She said she was the manager and I should leave. She was German, blonde with a pigtail and worked at 3 p.m. I have never experienced such rude service! When I got home, more products were missing. It's not a bad thing to make a mistake or forget something, but it shows incredible audacity to treat customers like that!

Friendly service. One of the best McDonald's branches in Düsseldorf.

I waited 25 minutes for my food, which arrived cold, the cheese on my citizen was no longer liquid, but hard. Not recommended

Wie schon mehrfach hier beschrieben, fehlt immer etwas bei der Bestellung in dieser Filiale. Diesmal waren es die großen Pommes .

So viele Mitarbeiter aber niemand weiß was er tun soll wir haben da 1h gewartet die Mitarbeiterin war respektlos und wollte unsere Bestellung nicht stunieren und unser geld nicht gegeben sie wollte nicht mal den chep rufen !! Also geht nicht dahin!!

Vergessen immer wieder Sachen am McDrive. Das ist aber nicht mein Problem sondern das zufällig um 1:45 Uhr das System nicht funktioniert und meine Bestellung nicht annehmen kann (obwohl online alles schon gemacht wurde ) und genau um 2 Uhr beim Ladenschluss, haben die mich nach Hause geschickt.

Wie immer enttäuschend. Ich bin jetzt schon bestimmt 20 mal da gewesen und kein einziges Mal hat was geklappt. Dieses Mal haben keine Coupons funktioniert, die Dame im Drive in bat mir als Alternative das Menü für deutlich mehr Geld an. Nachdem ich mein Essen erhalten habe, hat die Ausgabe Dame unfreundlich gebeten das ich weg fahre damit die anderen Kunden ihr Essen bekommen können, allerdings fehlten noch die Getränke. Nachdem ich das ansprach und zuhause ankam, habe ich einen halben Becher nur erhalten(siehe Bild) + wieder fehlender Pommes + das fehlen meines ganzen Menüs. Die letzten Male wurde immer was vergessen. Meine Kinder saßen schon 4 mal ohne Spielzeug im Menü und waren total enttäuscht. Beim letzten Mal dachte ich mir einfach mal rein zu gehen. Überall waren die Tische Sau dreckig. Der Mitarbeiter kam um die zu säubern, die Flecken waren immer noch da und der Mitarbeiter stank so unangenehm dass einem das Essen entgangen ist. Ich habe heute wieder einmal über 40€ da gelassen und nicht einmal was zu essen. Ich werde nicht mehr kommen und bin zu tiefst enttäuscht.

El primer McDonals que veo donde te llevan la comida a la mesa. Muy amables y la comida lo esperado

Auf persönliche Angaben würde nicht geachtet

Leider lasse ich mich immer wieder darauf ein, dieser Filiale "noch eine Chance" zu geben. Unzählige Male schon hier bestellt, aber keine einzige Bestellung vollständig erhalten. Und nachdem ich die Bewertungen hier so gelesen habe, scheint das ja kein Einzelfall zu sein. Von falschen Burgern bis hin zu McFlurry's ohne jegliche Toppings/Saucen (also nur Vanille Eiscreme) war echt alles dabei bisher. Zuletzt ein Menü bestellt mit Burger, Pommes, Dip und Getränk. Kam auch alles an, nur die Pommes nicht. Aber wenigstens hab' ich den Dip... Wie passiert sowas immer und immer wieder? Und warum? Lieferzeiten sind unfassbar lang, also ruhig mal auf 1,5 - 2 Stunden einstellen, wenn ihr hier bestellen wollt. Essen kommt dann im Normalfall auch eher lauwarm, wenn nicht sogar schon kalt an. Wann diese Filiale liefert scheint außerdem auch komplett zufällig zu sein, da wird sich an keine Öffnungszeiten gehalten. War für mich dann diesmal wohl wirklich das letzte Mal. Kann diese Filiale für Lieferung definitiv nicht empfehlen. P.S.: Die Preise schießen zwar aktuell überall durch die Decke, aber ~7€ für einen 0,4l Milchshake? Wirklich?

Freundliches Personal, sehr Sauber

So viele Menschen die hier arbeiten , aber niemand weiss was er zu tun hat . So hat man den Eindruck als Kunde wir schauten uns geschlagene 12 min das gewusel an bis mein Mann nach vorne ging und fragte wo unsere Bestellung bleibt . Nach einer patzigen Antwort wir müssen halt warten es wären noch andere Vor uns ( laut Screentafel ) niemand und nach umsehen 2 Menschen warteten wir geduldig auf unser nächstes Jahr ich möchte mal sagen nicht wirklich warmen essen . Diese Filiale werden wir nicht mehr besuchen .

Also ich bin kein McDonalds-Freund. Aber hier muss ich sagen, das es top ist. Es ist echt sauber und die Burger sind ordentlich belegt. Ich komme also wieder

Wir haben am Bestellterminal gebucht. Das finde ich sehr praktisch. Das Problem war, dass super schnell am Display angezeigt wurde, dass das Essen abholbereit ist. Allerdings mussten wir dann noch fast 5 Minuten warten bevor das Essen fertig war. Als Antwort auf mein Feedback, dass es besser ist erst auf "Abholbereit" zu drücken, wenn das Essen wirklich fertig ist, wurde gesagt, dass sie das wegen den Zeiten machen. Mein Fazit: der Manager des McDonalds hat seine Angestellten anscheinend instruiert, dass sie so schnell wie möglich auf "abholbereit" drücken, damit deren KPIs/Kennzahlen besser sind. Es ist sehr enttäuschend zu sehen, dass die KPIs wichtiger sind als die Kundenzufriedenheit.

Alles ist gut immer wenn ich da hin gehe sind die service ist so nett und gut ich liebes da hinzugehen und das Essen ist richtig lecker

Netter Service, allerdings sind die WCs nicht angenehm zu nutzen

Lange Öffnungszeiten von Mc Drive machen einen Milchshake in der Nacht besonders schmackhaft:)

Die Soßen und die Fanta haben gefehlt schon wieder.

Toiletten unterirdisch evtl nicht am Personal sparen da meine Tochter auf Toilette wollte und es nicht sauber war

Das Essen im Haus sowie der Drive Inn erfolgt schnell mit freundlichem Personal.

War fast so gut wie bei Bürger King

Sehr guter und schneller Service, die Cranberry Sauce auf dem Big Rösti hätte nur etwas besser applied sein können. Gerne Wieder!

Sehr voll wenn nebenan bei OBI Flohmarkt

Die 2 Rezension vorher waren Google wohl zu negativ! Das ist jetzt Versuch Nr.3! Ich will eine ehrliche Meinung schreiben, hoffe das diese jetzt akzeptiert wird! Wer kalte Burger gerne mag, der sollte hier bestellen!

Die Hamburger sind kleiner geworden. Hamburger Royal TS gekauft und konnte kaum glauben. Viel kleiner als damals. Da gehe ich nicht mehr essen.

Es heißt immer die Maschinen werden gereinigt für Milchschake dazu Personal unfreundlich 😡😡

Great sitting and easy park access. But not the cleanest place I've been in.

McDonalds-Essen halt, aber manchmal habe ich einfach Bock drauf. In dieser Filiale ging alles schnell und nichts wurde vergessen. Ist ja nicht immer so. Von da her nichts zu beanstanden

McDonalds is McDonalds. It was open at 1 am after a concert, so all were happy. A bit hard to find at first, but it WAS 1 am.

da sollte mal einer kontrollieren.. sehr freckig, klebrig und eckelhaft... einer der schlechtesten und dreckigsten mccs die ich je gesehen habe.. bei bestellungen fehlt die hälfte.. man wird falsch oder gar nicht von den Mitarbeitern verstanden... man bekommt das kotzen wenn man da essen geht.. wor sind im jahr 4 mal ca da wegen den kinder, die möchten es aber ich lasse die nicht da essen weil ich von den dreckigen Tischen und eckelgeruch das kotzen bekomme.. echt schade! gesubdheitsamt wo seid ihr??!!! wieos hat heute mein salat nichts ausgeschrieben????!! von wann bis wann?? .... na toll

Ein sehr sehr gutes Erlebnis! Noch nie habe ich einen so fischen und heißen Burger bekommen. Nuggets waren einfach perfekt!