McDonald's in Aachen

Unfortunately unpleasantly dirty. The benches are probably never/hardly wiped. They are so dirty that there is already a greasy smell. And that's in the children's corner!!! Actually, in such American franchises (McDonald's, PizzaHut) there are always strictly defined rules for cleanliness to be observed... Conclusion: This restaurant is not suitable for children.

Eat cold, fries raw, sometimes a lot of salt, sometimes a little salt. When special orders are made, finished items are simply changed. There are no hairnets, 2 burgers had hair on them

The food was cold and the riffled potatoes I ordered actually had more fries than the racks. The table and the two benches were greasy and we cleaned them. Unfortunately that wasn't possible with the toilets...but it would be urgently needed.

Something is always missing 😡😡😡when you order McDrive....there's always something wrong...unbelievable. Wrong drinks, toys missing from Happy Meal... etc. and that always happens. On top of that... the food is cold. Bad service.

Na ja Sauberkeit lässt zu wünschen übrig

better! somebody tipped us German McDonalds is better then Dutch it is ! the product choice is better the service is quicker the food tastes better (better tenderness, fresher and more flavour) no more Dutch McDonalds for us this is a 40 minute drive, but it's worth it ... haven't had McDonalds this good in years 😋🍔

Mostly clean tables, quick service and the food was OK

No dogs are allowed here. The layout of the parking lot together with the McDrive is also not very nice.

The management in this branch is obviously completely incompetent. Something is ALWAYS unavailable. Excerpt from this month only. -No more salad as sold out -No milkshake machine (again...) broken -No ice blocks because.....no one knew?@! -No Coke Zero!! Seriously, how difficult can it be to order the few products that Systemgastro needs in time?? Any idiot can get this down after a week of practice. I'm fed up with the store. Oh yeah, and it’s dirty too. This is ONLY the responsibility of the boss. He obviously has no plan or doesn't care as long as the ruble is still rolling

Unfortunately disappointing Unfortunately, our visit to McDonald's was anything but satisfactory. The entire area was dirty and untidy. The deep fryers were particularly gross - the edges were heavily soiled, and it seemed like measuring the fats was more important than basic cleanliness. The unfriendly staff at the serving counter seemed completely listless, which was also reflected in the condition of the restaurant. If I couldn't give a star I would. The only bright spot: the burgers were ready quickly and the employee who prepared them was very quick.

Funny. Everything here always tastes the same, delicious. And it's comfortable to sit there too. Recommendation.

Unfriendly, dirty, we are treated like scum. Employees don't mind, we wait at the checkout for 22 minutes and we discuss whether there are terminals in any language

I went to McDonald's with my colleague at 3:15 a.m. and initially couldn't place an order at the counter in the future. The LAN staff was unable to change an order. We then had to place the order ourselves via the terminal. The citizen or citizens were cold. And when complaining? At the checkout one was made up because apparently the staff had someone coming to complain. My fries were also of a completely different quality than my colleague's. I definitely can’t recommend this McDonald’s after partying or anything like that. Better get yourself a kebab!

What has been a McDonald's. They are all the same.

Breakfast doesn't seem to be served here until the end. Ask what that is?

The prices for food and drinks are outrageous. Small cola for €4.50!

I had to wait a long time for a quick eat.

The coffee tastes like water, the food is pure rubbish and when it comes to cleanliness and service, don't even start with this McDonald's doesn't even deserve one star.

Eating is as you know it but going to the toilet is only recommended in urgent cases.

One of the few McDonald's that deserves five stars: Our table outside was very cleaned, because we were a larger group, an extra table was given to us without asking and in the toilets there is still the option of drying yourself with paper or a hairdryer to decide. When our fries were forgotten, the staff apologized and brought them straight away. Thank you for the good service! Last but not least, there is the option to charge your electric vehicle. Unfortunately the coffee wasn't good.

Mcs is very dirty and the food wasn't the best either. At least fast service

The food was good. But honestly? The toilets probably hadn't been cleaned for a week. The floor in the office was dirty. Everything was stuck, the seats were full of hair. I don't eat there anymore

Very dirty nice employees but nd the scoop

A McDonald's. Very friendly staff!

Disgusting store. Waited 35 minutes for our food - it was quicker after asking. They can't speak a word of German. Then ordered ice cream and a cheeseburger again. Cheeseburger fell off the counter - was picked up after 3 seconds and put back on the tray and they seriously wanted to give it to me. I said that I wanted a new one and it was lying on the floor, no one understood me until an employee, totally annoyed, gave me a new one, without saying a word. Ah and every time the ice cream is forgotten with the Happy Meal - then had to go back and ask. Sorry, but that's terribly bad.

Disrespectful the team leader 👎

If you know one, you know them all! You know what you're getting yourself into.

Everything is finished and disgusting

just plain unfriendly. First eat cold and then get nothing at all. Terribly not recommended!! Doesn't even deserve 1 star!!

Cleanliness leaves a lot to be desired. Burgers were poorly topped. After discussing it with the manager it was somewhat OK. Was here last time.

So I'm very angry about this service that I had to experience today. We ordered an hour and a half ago and waited until the order was simply canceled shortly before delivery!!! We won't be ordering there anymore and I think many will do exactly the same!!! One star is still too many, but I had to give one. The fact that the store doesn't respond to any reviews says it all!!!! Never again McDonald's Debeystrasse!!!!

Incorrect opening times: closed at 1 even though it says 2 o'clock everywhere

The burgers, service and hygiene are getting worse. For the time being the last time at this location. The staff is rude and unfriendly, the food is miserable and really disgusting. Not only are the burgers always soggy and old, but also the fries. Unfortunately I wasn't able to find a clean table on site. The toilet is really an imposition. I'm very surprised that a restaurant like this in Germany passes food inspection and is allowed to continue operating. I have at least 35 years of McDonald's experience but that is no longer reasonable and borders on bodily harm 🤢😈

Very clean. Unfortunately, the air conditioning is set so high that sitting by the window is almost impossible.

McDonald's. Reasonably fast, rarely errors when ordering.

Just been there with my husband and 2 sons. The Smurfs are currently available in the Happy Meal. One of my sons wanted to trade his smurf, was told no and sent away. Then I went and wanted to exchange the Smurf. The manager told me there was only one and that I should come back next week and swap because then there would be new Smurfs. I went back to my seat. Then I got to watch other kids have other Smurfs in their Happy Meal. So I went back to the staff and asked for the manager and told him that other children had other Smurfs. Suddenly there were several to choose from. The manager ended by saying “Sorry all the packs look the same”. It's an absolute shame to lie to the customers there like that! Like you're stupid! Staff so unfriendly! Might be a bit more work, take a look! We won't be visiting this store again!

I ordered 20 plant based nuggets. The nuggets were bone dry, rock hard and crumbled in your mouth. It had nothing to do with what they normally taste like. When I complained at the order counter, three employees looked at the tray and simply left without comment as if it was none of their business. After that I was completely ignored.

Worst branch we have visited so far, conditions at the checkout, no German is spoken so communication was very poor, tables and floors were very dirty, food was almost cold. We will never go there again.

Burger cold, tables not washed, staff unfriendly...

The table we sit at should be clean.

Nothing to complain about. Clean and quick. Addendum 7.2024= there was nothing going on just before the lunch rush and a young lady behind the counter was annoyed. For what? I only wanted to order 1 coffee directly at the checkout and wasn't at the machine. Friendly is different! PS: The bottom of the toilet is very sticky.

Today it took a long time before the order was completed. A smile and a little kindness would make the whole thing seem less important. Good products as always

We ordered something on June 29th, 2024. The ice cream had a bite and it smelled very sour. My son ate it and had to throw up all night long. I tried to get through by phone, unfortunately without success, for 4.75 euros, which was a bit cheeky

Very slow, incoherent and unprofessional service. Long waiting time to collect the order both inside and at the drive-thru window. Tight and dirty. It's hard to ask for help. Very small parking lot. Dangerous entry and exit.

2 chicken nuggets were missing but everything was fresh, employees were very nice...

It used to be better, most of the time the food is only lukewarm and since the commercial with the two disgusting people I've lost my appetite for McDonalds

It was totally overcrowded. The tables were sticking. The happy meal menu forgot the fries and ice cream

I was in the drive-in and had ordered and paid in the app beforehand, but unfortunately it wasn't until I was driving that I noticed that I hadn't even received one thing from my order. Everything was wrong and didn't have the same value as the food I paid for . Never again.

Bad service. You have to wait a long time for certain products. The others are then cold again.

The floor was completely dirty. Tables dirty even though the staff cleaned. Coffee without sugar and milk served despite ordering. It was a disaster. The waitress scratches his head the whole time. 😵Very unhygienic. No, thank you never again.

Staff only understand station fries almost raw just for 🤮

Passing through this Saturday around 10:15 a.m., we ate a simple burger and a Fanta. The staff was unfriendly and it took more than 20 minutes to be served, although there was only one customer in front of us. A fast food that isn't really a fast food! I would hesitate to come back! There's no shortage of McDonald's around here!

Worst McDonald's! All of them without exception. All seats are messed up, dirty! I ordered, nobody speaks a word of German. The order comes to the table without saying a word, the burger is missing, so I went to the front with the stroller and asked. “It’s still being made,” they said. Yes, and why doesn't the lady who brought the tray tell me this directly? When I got back to my seat I noticed that my drink and ketchup were also missing. I went to the front again with the stroller, left my 4-year-old alone in the seat again, politely asked where my drink was. Then the waitress said: the place was full, I wasn't the only one here and with broken German... wow... the place wasn't even close to full, it was just absolutely bad service and I can't even begin to talk about the cold cheeseburger and the cold fries... never again!

Unfortunately, one star is still too many, but I have to give it one star in order to leave a review. I come from Alsdorf and before I do all my fuel-processing I just wanted to ask if the coveted "glow in the dark" glasses are available, then the man yells at me on the phone saying that he couldn't look and that I was at least the 50th person who already calls (which I can't do anything about, it's obviously annoying to be asked all the time) but then makes such a stupid call to me and tells me in a tone that was not at all justified that I should come there and ask personally, If there were some it would be good, if not I would have been unlucky (that was exactly what he said) it's not possible. It's a shame he didn't mention his name, otherwise I would definitely mention him here. This will definitely result in a complaint to McDonald's personally via email. Impudence like that. I even apologized because so many people had called before me. That has consequences. I haven't been as angry as I am now in a long time.

Very good McDonald's, quick and easy to order. Multiple languages ​​available. Enough room to sit and everything was very clean! There was also friendly service!

one star is too much... Wrong sauces, wrong food and being sick afterwards can't go wrong

What can you say? A McDonald's branch.

McDonald's is a world-famous fast food chain known for its quick and affordable meals. Service is usually efficient and staff friendly. The menu selection is varied, from burgers to fries to salads and desserts. Food quality is generally consistent, although some items may vary depending on location. Restaurant cleanliness is an important aspect that is often well maintained, but can occasionally fluctuate. The atmosphere at McDonald's restaurants is usually lively and family-friendly, making them a popular destination for families, friends and travelers. Drive-Thru's fast service and offering make it easier for customers to receive their orders quickly, which is especially beneficial for people with busy lifestyles. Overall, McDonald's offers a convenient option for a quick meal at an affordable price. While quality and cleanliness may vary depending on location, the brand remains synonymous with quick eats and a reliable choice for a casual meal stop.

Unfortunately, the Big Mac is no longer what it used to be 😪

This branch is one of the worst in Aachen. The burgers are usually cold, the fries are undercooked and unfortunately that's no small mishap in this branch. Apparently it's normal there. If you're really in the mood for MC, then it's better to go to another branch (Jüllicher Str.) where the burgers are hot and the fries are cooked through. In Brand, however, this is due to poor leadership. You can complain, but nothing will change.

Just been to McDonalds. Brought several things. The new cheese hamburgers with the cheese cream, 20 McNuggets and 6 MCNuggets on the menu. Then add extra sweet and sour sauce. We had to wait and when the employee came she said everything was still there. Yes, that's true too... Except for the sauces... Train your employees... Actually 0 stars... Bacon wasn't on the McCrispy Bacon either... And if the comment comes back... you have to check what you give them. Bite me!

Mc Donald 😉 Service was great, we wanted the coffee we ordered from Mc Cafe. But we made a quick comment out of the normal machine and 👍got a new one straight away 💪🏻that's what service looks like 😎

Some of them don't have the promotional burgers, bad shop.

Very unhygienic. The hamburger tastes like butter. I only give 1 star because there are no 0 stars :)

Nach wiederholten Enttäuschungen fühle ich mich veranlasst, meine Erfahrungen mit McDonald's öffentlich zu machen. Leider ist es kein Einzelfall mehr, dass in meinen Bestellungen etwas fehlt oder falsch geliefert wird. Heute jedoch hat meine Geduld endgültig ein Ende gefunden. Als schwangere Frau mit spätabendlichen Heißhungerattacken habe ich mich auf ein leckeres McMenü gefreut, nur um bitter enttäuscht zu werden. Die Pommes waren schlecht frittiert und kamen mir fast gefroren vor. Ähnlich ungenießbar war der Backfisch im Fishmac, der alles andere als frisch schmeckte – eher aufgetaut und halbherzig zubereitet. Solch nachlässige Qualität ist absolut inakzeptabel. Besonders bedenklich finde ich dies, wenn ich daran denke, dass auch Kinder dieses Essen konsumieren. Die Frage nach der Verantwortung für eventuelle gesundheitliche Konsequenzen steht im Raum. Zu allem Überfluss ist der Kundenservice bzw. das Personal vor Ort nicht gerade dazu angetan, die Situation zu verbessern. Die Mitarbeiter wirkten bei jedem meiner Besuche uninteressiert und genervt, anstelle von freundlich und hilfsbereit. Für mich steht fest: McDonald's hat mich als Kundin verloren. Es ist enttäuschend und traurig zu sehen, wie wenig Wert auf Kundenzufriedenheit und Produktqualität gelegt wird. Zukünftig werde ich mich nach Alternativen umsehen, bei denen Qualität und Service noch großgeschrieben werden.

I went to this McDonald's a lot when I was a kid. A lot has happened since then and it has been completely rebuilt. The branch is clean, there is an outdoor slide for children and the preparation is quick and fresh. (March 2024).

McDonalds as we know and love it. Fast service and friendly, what more could you want for a snack?

Unfortunately the fries weren't quite warm again

The food is good but the service at the drive is really bad, something is always forgotten And no apology

Dried cucumber slices stick to the walls... Basically, the burgers are served COLD.

When I visited this McDonald's store, I saw that, unfortunately, there was a man aged 40-50 at the cash register. He was very rude and had an attitude that was below the service rules. After all, I didn't go there to pay money, get bad service, and be subjected to psychological violence by someone who is uneducated and doesn't do their job well. I went there because of McDonald's corporate identity and reported the situation to the headquarters, then they informed me that it was a Françaising place. I wrote there too, no response, no apology or anything else. McDonald's is only harming itself and losing customers. Personally, I'm not going there. I don't have a general prejudice, for example, Aachen Kohlscheidc Donalds is very clean and modern.

To the person who prepared the Bigmacs on February 8th, 2024 at 10:30 p.m., a big thank you! No joke, the burger was perfect, it looked like it was in an advertisement! And thanks to the gentleman at the waitress who allowed me to order like that and who didn't send me back to the ordering machine! I haven't had such a great Mecces experience in a long time. Please always like this evening 👍

They only understand half of what you want and are also cheeky at the food counter

Bought a Happy Meal 10 minutes ago. The fries are still half raw. 😡 And today the same game again. Additionally, I would like to have warm food. Everything is cold and muddy again. I'll inform the responsible public order office next week

At 9:10 p.m. on March 10th, 2022 we wanted to order in the McDrive, vouchers didn't work because, according to the employee: "Problems Internet server cash register broken", ok... so we wanted to order 2 Happy Meals and it was at the "voice" terminal Gentleman just left, after waiting a minute, we just drove up. After another 3 minutes he came to the counter window with the words: “Happy Meal sold out, nuggets also sold out, only burgers, but no hamburger, just a cheeseburger ” - after that statement, we were really too stupid and drove to the nearest McDonalds. Rarely have I encountered such unfriendly and unmotivated employees at work, unbelievable.

A classic MC Donalds with the familiar menu that you know from all MC Donalds restaurants. Including MC Cafe, Kinderland outdoor area and drive-in. Because of its location in the commercial area, only approx. 500m from the Aachen-Brandt motorway exit, it is easy to reach by car.

Something was forgotten in the order again. No one can be reached by phone.

Ein Stern ist noch zuviel.Unvollständige Bestellung bei MC Drive . Kinder enttäuscht.An das Telefon geht auch niemand, wenn man sich beschweren möchte.

Hat leider exttem nachgelassen. Alles ungesalzen und Burger so lieblos zusammen geklatscht. Sehr Schade

Abhängig davon wer am Drive In Schalter ist.

Mcdrive Situation. Burger bestellt und die haben einfach die Soßen vergessen. Versteh gar nicht wie bei einer Fließband Arbeit einfach ein Part der immer gemacht wird- vergessen wird. Hätte am liebsten mein Geld zurück.

I'm uncertain about the reasons, but a meal at McDonald's seems to be pricier now compared to local eateries. Additionally, there's an apparent charge, around 80 cents, for using their toilet facilities.

Restaurant ist sauber, Essen wie gewohnt... Nur der Service lässt zu wünschen übrig. Gerade eine größere Bestellung dort abgeholt, Nummer wurde aufgerufen, Essen hingestellt und der Kunde nicht weiter beachtet. Bestellung war unvollständig, Packungen teilweise kaputt und/oder durchgesifft...

Essen gut usw. Aber öfters Bauchschmerzen danach

Unfähiges Personal, Technik funktioniert nicht, letztendlich wieder umgedreht und wo anders richtig gegessen weil „Fast“ ist hier das „Food“ nicht.

Typisches McDonald’s Restaurant in der Nähe des Industriegebietes. Personal ist meistens sehr freundlich und das Abholen am Drive-In funktioniert auch immer einwandfrei und auch sehr schnell. Das ist vor allem in der Mittagspause sehr vor Vorteil. Das Essen schmeckt wie in jedem McDonald’s Restaurant gleich.

Einfach nur Enttäuscht, waren zu zweit da und haben 20 Minuten auf das Essen gewartet, obwohl unser Tablett schon nach 10 Minuten fertig dastand. Die Person die sich um den Service kümmerte war die ganze Zeit damit beschäftigt einzeln die gebrauchten Tabletts in einen Raum zu bringen. So kann man auch die Zeit verbringen. Meine Frau hat sich beschwert das wir so lange warten mussten und das Essen nun kalt geworden sei, die Bedienung sagte einfach nur wir hätten das Tablett ja selber holen können (hätte ich sogar gemacht, wenn ich gewusst hätte es wäre wirklich unseres). Wir waren sprachlos. Nach dieser Bedingung waren wir sprachlos und wirklich „bedient“. Der Fischburger war komplett hart, kalt und am Rand konnte man sich die Zähne abbrechen. Die Pommes komplett versalzen. Aber Beschweren wollten wir uns nun nicht mehr und sind einfach gegangen. Die Sauberkeit im „etwas anderen Restaurant“ war eine Katastrophe. Werde nie mehr dahin gehen. Hier Essen gehen ist pure Geldverschwendung!

Leider mal gut mal extrem schlecht aber meisten extrem schlecht. Auch heute.. 3 Cheeseburger bestellt, war dann nur Käse eine Bulette und Fleisch. Wo war die Gurke oder Zwiebeln? Soße war auch extrem wenig drauf also dementsprechend trocken das ganze. Drauf hingewiesen das etwas nicht mehr vorrätig sei wurde ich auch nicht. Dafür 9€ ..

Das Problem an diesem neuen System ist,dass die Burger einfach zu frisch sind. Und nicht durchgewärmt. Einen Royal TS kann man vor Ort quasi garnicht mehr essen. Der ist einfach kalt, weil auch die Patties nicht warm sind und nicht zuvor direkt gebraten wurden. Dass die Produkte vor dem Umbau in der warmen Wartezone für wenige Minuten lagen, fehlt jetzt einfach und ist für mich ein Grund, lange nicht mehr so häufig dort essen zu gehen. Welche Burger gehen sind: McChicken, Fischmac und McRib. 17.12.23: Zu konstatieren ist, dass McDonalds einfach viel zu teuer geworden ist. Wieder 30 Cent mehr für z.B. einen Hamburger Royal Käse. 6,45 €, die ticken doch nicht sauber. Und die Produkte werden immer kleiner, der Cheesburger ist kaum noch wiederzuerkennen.

Übelster Dreck, alles weggeschmissen, kalt, pommes nicht fertig, dafür versalzen, Bürger muffig kalt, Cola wenig Co2, Katastrophe

Ekelhaft und ungenießbar, Betrug!!!!

Ich kaufe eher Essen zum Mitnehmen. Drinnen könnte es etwas sauberer sein.

Sehr stärke Resturant , freundlich Mitarbeiter,schnell Bedingung , Alles Perfekt

Es ist festzustellen, dass trotz der geringen Anzahl von Besuchern das Restaurant insgesamt sehr schmutzig war. Die Suche nach einem freien und ordentlichen Tisch gestaltete sich äußerst schwierig, da praktisch alle Tische unordentlich und verschmiert waren. Neben der mangelnden Sauberkeit ließ auch die Qualität der angebotenen Gerichte zu wünschen übrig. Die Zubereitung erschien weniger sorgfältig und die Qualität stand in keinem Verhältnis zum Preis. Es bedarf dringend einer Verbesserung der Sauberkeit und der Qualität der Speisen, um den Gästen unabhängig von der Häufigkeit ihrer Besuche ein angenehmeres Erlebnis zu bieten.

Es ist doch echt ein schönes Erlebnis - wenn man den Tisch und Bänke vorher selbst abwaschen kann, - weil dort die essensreste und Soßen kleben von vorherigen Kunden. Haben versucht beim Personal einen Lappen zu bekommen. Aber die Herrschaften haben uns nicht verstanden. Ein bisschen Sprachkenntniss wäre doch vom Vorteil. Damit wir beim nächsten mal nicht mit eigenen feuchttücher vor dem essen dort alles abwaschen müssen. Dies wurde vom Personal gesehen, trotzdem kam mal keiner und hat uns ein Lappen gebracht. Auch andere Kunden die nach uns kamen haben erstenmal mit Servietten ihre Tische abgewaschen. Leider ist es dort nicht mehr so sauber wie es einmal war. Auch die Toiletten sind nur zu besuchen wenn es wirklich nötig ist. Schade. Kinderfreundlich mit nur einem Spieltisch - wo dann meistens erwachsene ohne Kinder dran sitzen - ist auch nicht gerade das was man als kinderfreundlich beschreiben kann. Dann lieber nächstes mal zum Imbiss. Da gibt es zumindest ein Tisch wo die Kinder dran malen können.

Essen kalt , Bürgerfleisch kalt , Käse kalt , kaltes Ketchup überall verteilt auf den Bürger auf dem Brötchen auf der Verpackung , das hat nichts mehr mit McDonald’s zutun . Das dass Essen kalt ist habe ich bei diesem McDonald’s schon des Öfteren erlebt . Jedesmal denk ich mir , wieso bin ich wieder hierher gefahren . Auch von innen ist der McDonald’s schmuddelig und dreckig die Mitarbeiter laufen durch Fritten und Müll , alles ist fettig. Zum Glück schmeckt die Cola normal . Ich schreibe nie Bewertungen aber das kann nicht mehr sein , die Qualität hat in einem Jahr rasant nachgelassen ! Ich komme nicht mehr und meine Freunde auch nicht ! Wertvollen Kunden verloren .

Es wird immer was sehr gerne Vergessen einzupacken immer das selbe hab da keine Lust mehr zu holen das war das letzte mal

Der Tischservice klappt vorzüglich! Speisen und Getränke sind halt McDonald's Standard. Die Sauberkeit ist meistens in Ordnung, aber abends sind die Tablettrückgaben schonmal überfüllt.

Digga hab normale Nuggets bestellt und plant wichse bekommen die Frau konnte nicht mal deutsch

Ewig lange Wartezeit. Auch für einen Sonntag Abend sind 25 Wartezeit von der Bezahlung bis zum Erhalt vom Essen zu lange. Dafür waren Burger und Pommes dann frisch.