McDonald's in Aachen

Big Mac with two cold slices of cheese for 7 euros, a few squashed ones, are you crazy?

Without a vegetarian alternative, we'll stop making money. It's a backward company.

The food was okay, albeit poorly cooked and, of course, different from what I ordered. But the place was so dirty at 9:00 this morning, the pictures speak for themselves – the benches hadn't been cleaned in MONTHS – disgusting.

I'm really annoyed. They ask you what kind of sauce you want. You say ketchup, but no, the manager just packs you what he wanted, even though you said what you wanted. It's not the first time. If you don't want to do your job, just quit.

Voucher 183. 2x Filet-o-fish. Or filet without sauce and cheese. They both looked so sad, by the way.

Unbelievable! I've never seen anything worse than this unfriendly staff.

We're generally satisfied with the quality. There's just one thing that constantly goes wrong... no matter what coffee we order, something's always forgotten. Caramel Latte without caramel, Caramel Iced Coffee Shake without coffee. Unfortunately, the mistake is always only noticed in the car. It's not worth going back then. So please make sure you have all the ingredients. It's really annoying when you don't get what you ordered.

We truly enjoyed our stay at the hotel. The rooms were exceptionally clean and comfortable. The staff was friendly and ready to assist with any questions. Breakfast was varied and delicious. Its central location is also ideal for exploring the city. We would definitely choose this hotel again. I highly recommend it!

Very disappointed. Nuggets forgotten, burgers completely disintegrated, and poorly prepared. The staff also seemed to have no desire to work. Everyone was in a bad mood while working. Too bad, unfortunately, I won't be coming back here.

The burgers are tiny compared to what you can get in Turkey, and the portions are child-sized!! It's dirty and the couches are stained. The entire branch needs a thorough cleaning! I'm attaching photos.

I usually order via the app while sitting at the table. Sometimes it takes a long time to cook, but the staff is friendly and it's more or less clean.

The food was excellent, and the staff/service was really quick and courteous. What was completely unacceptable was the hygiene in the store. The restrooms were dirty, as were the tables and seating. It was difficult to find a non-filthy seat in the half-empty store.

Clean, fast, and friendly! The entrance is a bit difficult to find for non-locals, but it's still easy to drive in and park.

The personnel was outstanding in the pursuit to make the customers happy!

The happiest moments with McDonald's

Good Mecces if you like your order incomplete

We were at MC in Aachen Brand last night. We ordered burgers without cucumber (I'm allergic to them), and all three of them came with cucumber, even though there was a note saying it didn't have cucumber. The other burger we ordered didn't have his on the burger, but rather completely beside it. The cleanliness also leaves a lot to be desired; you're stuck to the floor, and the tables looked like crap. It was definitely our first and last time there.

It's become incredibly expensive, so you can now go to a real restaurant.

I've been here several times in the evening, from about midnight onwards. The car park is very empty with two or three cars! No one behind me in the Mc Drive-In! I was told to pull out anyway and wait on the right. This is the third time I've had 2 cheeseburgers, 2 chicken burgers, 6 nuggets with two sweet and sour ones and a large fries with two mayo's. Yes, of course you're supposed to check everything, but that's my own fault, of course! But already the second time I've simply forgotten the mayo! Is that so difficult? So next time I'll only check with a checker!! A real shame!

They gave me the wrong drink and my burger fell apart.

Why am I sent to wait in the parking lot (I first parked in the drive-thru waiting zone but was immediately sent away again) when the employee comes out with my food a minute later anyway?

A visit to McDonald's Aachen turned into an apocalyptic experience somewhere between "Grill den Henssler" and "I'm a Celebrity, Get Me Out of Here!", except the grill was real, the jungle camp was ruled by wasps, and the service was as fast as a glacier hike – in reverse. Never again. Maybe. Or only with a flamethrower and insect spray. ⸻ The Journey From a distance, you could see a cloud of smoke hovering over the store. At first, I thought it was a side effect of the new "Smoky BBQ Burger." Wrong. Apparently, somewhere in the kitchen, a deep fryer had decided to take early retirement – and fiery retirement at that. Firefighters? No sign of it. The employees were surprisingly calm, as if this were their daily routine. I swear, one of them said, "Oh, it was worse last week." ⸻ The Atmosphere I should have known when I walked through the automatic door—which wasn't automatic, but had to be pushed manually. Inside, it smelled like a mix of burnt grease, fried food, and despair. The ceiling tiles were partially drooping, presumably in protest. The music mix consisted of an unironic loop of Despacito, Atemlos, and the sound of an overwhelmed deep fryer quietly whining for help. ⸻ The Order I get in line. In front of me: two people. Time to order: 17 minutes. Reason? The cashier was obviously still fast asleep, just with her eyes open. I don't know if she was performing her movements with a 15-second delay, but even my grandma—who gets around with two hip replacements and a walker—could have fried, wrapped, and served three cheeseburgers herself in that time. ⸻ The Food I ordered: • A Big Mac • Medium Fries • A Coke • And got: • A Cavity Bomb with a side of wasps. At first, I thought: Wow, inclusion—even the insects are allowed to eat. Then I realized that the wasps weren't invited, but were apparently official employees. One pointedly sat on my Big Mac patty, looked at me, and buzzed: "Do something if you dare." There were two half-fried wasps in the fries. I hope for their sake that they died first. My stomach churned like the ice cream machine—which, by the way, wasn't working. "It's broken," said the employee—probably for the tenth time that day. ⸻ The Staff I fully understand stress, understaffing, and overtime. But here, I had the feeling the employees had already mentally quit. I think someone handed over their duties to a cardboard box with a painted face – the performance was identical. An employee stood motionless by the coffee machine, staring into it as if searching for the meaning of life. Spoiler: It wasn't there. ⸻ The Restroom Visit I don't want to go into details. Just this: I've never seen a cockroach wash its hands before. But now I have. ⸻ Conclusion If you're wondering what the end of the world would feel like if it were disguised as a fast-food restaurant, just visit this McDonald's. It's an architectural monument to efficiency, hygiene, and culinary delight. The wasps have long since taken over, the staff only communicate in slow motion, and the food? Only recommended with the courage of death. ⸻ Rating: 🌟 1 star – Only because, unfortunately, you can't give a zero. 🐝 Bonus point for the animal entertainment. 🔥 Deducted for spontaneous combustion of the kitchen. 🐢 Slowness: "Too fast for this place" – says my grandma while walking backward. ⸻ So if you're a fan of adventure, biodiversity, and gastronomic self-loathing: Please, go. Everyone else – walk. Run. Or go to Liège. At least they have fries that don't buzz.

I picked up my order via McDrive and was asked to wait in the waiting parking lot, as it was moderately busy. Unfortunately, I was forgotten there. After 20 minutes, I called the phone number here and was greeted warmly. As an apology, I received a free large fries, along with ketchup and mayo. Great thinking! Still very satisfied! :)

Wow. Clean. We got the food quickly, and the staff was friendly and courteous. This is what every McDonald's should be like. And our vacation is off to a great start.

It is a very clean mcs staff quick and friendly.

Stopped on the way. It was a bit busier but not that they were outside. Tables and benches and floor were dirty and sticky. We ended up washing our own table.

A McRib without pickles and onions. Never seen before!

Actually, everything was fine. But unfortunately, the most expensive item was forgotten when ordering the Big Mac.

They got the last 3 orders wrong. Especially take out orders always lack items. They also increased prices to unreasonable levels.

There was a lot of garbage lying around

Very friendly and courteous staff. I frequent this McDonald's often since I work nearby. I was also very satisfied with my lunch today 😊

I actually always enjoy going to McDonald's, but definitely not this branch. The staff here is so rude, you can't even finish your meal. The first employee gave our dog water... While we were eating, the next one came and literally kicked us out, saying dogs weren't allowed. I wouldn't even give this one a star. If you're a pet owner, you should definitely avoid this branch. Thank you... never again!!!!

Why is there a McDrive if you're supposed to drive to the parking lot? In my opinion, that makes no sense and is incredibly annoying.

The wait time at the McDonald's Drive-In is unacceptable. This is probably due to the fact that the employees taking orders don't have sufficient language skills to understand an order or the numbers on the voucher codes. The wrong code was entered, the wrong products were checked out, and at the second counter, after being addressed as "brother," the employee said he couldn't cancel the order. McDonald's Aachen Brand - never again!

Avoid. The main dining room is in a terrible state: greasy tables, sticky floor, no clean tables. We had to sit in the "café" area to avoid eating in the filth. The restrooms? The soap doesn't even lather. Hygiene-wise, it's close to non-existent. The food: awful. Questionable nuggets, the chicken peels away from the coating as if it's trying to escape. (In the photo, yes, that's supposed to be the chicken inside... even if it's hard to believe.) The fries are soggy, fluorescent yellow, and tasteless. Nothing appealing. The staff? Not a single hello. Nothing. In short: bad food, uncleanliness, and a poor welcome. A real disappointment.

Great location and a large selection of fast food. We were served quickly, and the employee, Phu, left a good impression on us. Highly recommended.

Saw a rat while ordering and my food was cold

The fries were only lukewarm and looked like they'd been refried because they were quite hard and brown. Furthermore, the fries weren't filled completely (I only got half of the medium fries). When I spoke to the staff, no one seemed to understand me. Instead of at least a small fries as compensation, I just received a "sorry." The burger wasn't any better; it was completely squashed and very difficult to eat. This has happened several times before, and today was my last visit to this restaurant. Cleanliness is also a different story.

Completely run down location.. Very worn out and dirty

Everything is just terrible, dirty, and none of the employees speak German. I wanted the golden Coca-Cola glass. I was told to order the meal, which I did, but I didn't get anything. The employees who knew three words of German obviously didn't understand anything. So I asked to speak to the manager. It turned out they didn't have one. I didn't get half of my meal (and they didn't refund it either). No, no, and no again. The worst McDonald's I've ever been to.

The fries are the worst of any Mc's. Otherwise, it's just like any other.

The food was delivered quickly and tasted like any other McDonald's. Unfortunately the atmosphere is very dirty and shabby. I didn't feel well.

Modernization is always happening here

The fries were wobbly. Forget the cleaning cloth every time you rip Mac.

I wanted Sprite, but I got water. Syrup apparently empty - well, that can happen. I let the employee know, but unfortunately our communication was as good as my drink: not at all. I thought, now comes the saving sprite... instead I get a cup of water full to the brim. After all: hydration is important. 5/5 stars for drinking water access, 1/5 for refreshment!

Cheapest fast food place I've ever seen. Everything in there is full of shit. Just snot. Floor sticks. Don't go in there.

I've never had such severe stomach pain. Thank you for the “wonderful” Easter days.

Unfortunately it doesn't show correctly if you continue, you'll save yourself a mess

Toilets are usually not exactly clean. Service has been bad several times.

So I usually like to eat at MC with the kids, and I also like to eat the spacy nuggets. But four times now the nuggets have been so hard and shitty that you had to throw them away, which is a shame because they are really expensive. Well, I won't get them anymore.

Yup. Cross fries with salt, everything warm. Primo

Brother, when I say this is McDonald's biggest bullshit, I mean it! I was there twice and each time I got incredibly bad stomach pains. Tables are not cleaned, there is no cleaning in general. NEVER EAT IN A STORE IN YOUR LIFE! Half felt when ordering was not brought to the table, as every staff is taken. I'm really serious, don't eat there, it's really dangerous.

Food corresponds to the standard. I just wouldn't eat inside. Always dirty tables

Unfortunately, hardly anyone speaks German. You have to check every order because something is almost always wrong or completely missing. The employees often become rude when there are complaints even though they are pointed out in a friendly manner.

It's dirty and it's probably been a week since it's been cleaned

Unfortunately it makes you sick...

Terrible! Just terrible! I've been waiting almost two hours for my order and still nothing! What's that supposed to mean??!!!I just wanted to eat Mcs for Ramadan. And they can't answer their cell phones either

Normal McDonald's, everything is fine.

The lady at the drive in was extremely unfriendly, never again

I'm really disappointed with recent visits to McDonald's in Brand. It happens regularly that parts of my order are forgotten and this is very frustrating. Every time I have to go back or call to fix the problem and that doesn't always work either. The service seems unreliable and lacks care. You just expect more for the price, especially for fast food chains that are supposed to have a good reputation. The employees aren't the nicest and they don't really take you seriously either.

After ordering, the food came relatively quickly, but it was incomplete and the rest only came when we asked. Unfortunately, the fries were lukewarm at most and the tables were very dirty and could use some cleaning.

Just what one expects of your run-of-the-mill M. No complaints.

It's not the first time it looks like this there. We have the feeling that it gets worse every time. Cleanliness is different... We were there today at a time when there wasn't much going on. And you don't get a hello from the employees either!!!

Like every McDonald's, I don't think it's worth recommending for the price. Strawberry milkshake only tastes like vanilla and everything is made of paper. Environmentally technically understandable, but if you've already broken half the straw after 2 seconds, I can't understand that

I tend to buy takeaway food. It could be a little cleaner inside.

The offers cannot be ordered because the scanners cannot read the QR code. Entering the number code doesn't work either. So pay full price. NO THANKS

Right away I know I’m back to Germany…

I've been there many times. Fries are almost always cold and inedible. I think it's a disgrace for the prices and in general. The food should always be fresh and not served stale! I once returned a cold fries to the “restaurant” and the employee simply put them back and put them in the bag when ordering from Mc Drive… I was shocked! I also saw an employee sitting on the ground outside the Mc Drive and smoking and then going in and preparing and serving food again without washing her hands. I find it extremely unhygienic and disgusting. A braid for long hair and curls would also be appropriate when working with food!

Over half of my order was missing! You always have to check. But still, something like that shouldn't happen

Good McDonalds with top service! 1 of the better ones!

The worst McDonald's I've ever been to. In the toilet core (you can't call it toilets) you are attacked by toilet paper demons and germs. DANGER! DON'T TRIP ON THE mummified remains of previous users 😶‍🌫️ My cheeseburger arrived cold - the cheese didn't even melt, apart from the fact that the components couldn't have been thrown together more carelessly. Well, what did I expect? The romantic memories of McDonald's from my childhood are probably just my confused mind... 🤣

Unbelievable but true. Just got a Royal TS without patty even though I just wanted without onions. It's just a shame that I'm already at home and now I'm really upset about it. Thank you….😡

I was just there and ordered from McDrive. The lady at the checkout was extremely friendly and pleasant. A gentleman handed me food. He didn't say a word. A “Hello” was probably too much of a good thing. Acceptable service looks different!

Misunderstandings can occur! It may also be that I don't understand it immediately. Threatening me with the police because I didn't leave the drive-in counter because the amount had already been transferred via PayPal. Absolutely underground. I'll stick with it!!

For the second time in 2 weeks, we are not getting enough takeaway food ordered from McDrive. 😒 One burger too few today, nuggets missing a week ago 👎🏻

Unfortunately, my visit to this McDonald's was very disappointing. I have often experienced inaccurate work and unfriendly staff. On my last visit I ordered a coke that I wanted to have to go. Unfortunately there was neither a lid nor a straw. When I politely asked if I could get a straw (although apparently these are only intended for milkshakes), I was treated extremely rudely. The employee started an unnecessary discussion before I finally got a straw. Another time my cheeseburger simply had no meat – it was just a bun. I had to ask again, which again took time and patience. This branch repeatedly makes unnecessary mistakes that could easily be avoided, and the staff often seems unfriendly and not very customer-oriented. Unfortunately not a good experience.

Two fries and two cokes for €17.56 and then both fries are only half full. Unfortunately, we were already on the road again when we opened the bag and noticed it. Simply fraud and we are disappointed.

Hamburgers were cold, I called the manager and he said: this is the way it is nowadays, it's not like it used to be!!! What bullshit!! Simply outrageous!!!

Delivery was incomplete and unfortunately no one answered the phone so that this could be clarified

Had to return burgers back, twice. French fries cold. Probably the worst McDonald's in Germany!

You constantly have to check everything and if you don't do it, a third of the goods are missing. It can't be difficult to hire staff who can not only articulate themselves well but also keep their heads together when they take the orders and process them so that something like this doesn't happen to every second customer. And when you ask the staff about it, the person you're talking to looks at you as if you were a car because they only understood every second word. Spending so much money on things that aren't packed is disappointing and annoying. And reaching someone on the phone means speaking to the Pope more quickly. SHAME SHAME SHAME. But normal I think and our future.

McDonalds just in terms of the quality of the food. Unfortunately it was very dirty there at the time. But that's not the fault of the staff, but rather the guests who can't even manage to clear away their rubbish and leave everything on the tables.

Unfortunately unpleasantly dirty. The benches are probably never/hardly wiped. They are so dirty that there is already a greasy smell. And that's in the children's corner!!! Actually, in such American franchises (McDonald's, PizzaHut) there are always strictly defined rules for cleanliness to be observed... Conclusion: This restaurant is not suitable for children.

Eat cold, fries raw, sometimes a lot of salt, sometimes a little salt. When special orders are made, finished items are simply changed. There are no hairnets, 2 burgers had hair on them

The food was cold and the riffled potatoes I ordered actually had more fries than the racks. The table and the two benches were greasy and we cleaned them. Unfortunately that wasn't possible with the toilets...but it would be urgently needed.

Something is always missing 😡😡😡when you order McDrive....there's always something wrong...unbelievable. Wrong drinks, toys missing from Happy Meal... etc. and that always happens. On top of that... the food is cold. Bad service.

Na ja Sauberkeit lässt zu wünschen übrig

better! somebody tipped us German McDonalds is better then Dutch it is ! the product choice is better the service is quicker the food tastes better (better tenderness, fresher and more flavour) no more Dutch McDonalds for us this is a 40 minute drive, but it's worth it ... haven't had McDonalds this good in years 😋🍔

Mostly clean tables, quick service and the food was OK

No dogs are allowed here. The layout of the parking lot together with the McDrive is also not very nice.

The management in this branch is obviously completely incompetent. Something is ALWAYS unavailable. Excerpt from this month only. -No more salad as sold out -No milkshake machine (again...) broken -No ice blocks because.....no one knew?@! -No Coke Zero!! Seriously, how difficult can it be to order the few products that Systemgastro needs in time?? Any idiot can get this down after a week of practice. I'm fed up with the store. Oh yeah, and it’s dirty too. This is ONLY the responsibility of the boss. He obviously has no plan or doesn't care as long as the ruble is still rolling

Unfortunately disappointing Unfortunately, our visit to McDonald's was anything but satisfactory. The entire area was dirty and untidy. The deep fryers were particularly gross - the edges were heavily soiled, and it seemed like measuring the fats was more important than basic cleanliness. The unfriendly staff at the serving counter seemed completely listless, which was also reflected in the condition of the restaurant. If I couldn't give a star I would. The only bright spot: the burgers were ready quickly and the employee who prepared them was very quick.

Funny. Everything here always tastes the same, delicious. And it's comfortable to sit there too. Recommendation.

Unfriendly, dirty, we are treated like scum. Employees don't mind, we wait at the checkout for 22 minutes and we discuss whether there are terminals in any language

I went to McDonald's with my colleague at 3:15 a.m. and initially couldn't place an order at the counter in the future. The LAN staff was unable to change an order. We then had to place the order ourselves via the terminal. The citizen or citizens were cold. And when complaining? At the checkout one was made up because apparently the staff had someone coming to complain. My fries were also of a completely different quality than my colleague's. I definitely can’t recommend this McDonald’s after partying or anything like that. Better get yourself a kebab!

What has been a McDonald's. They are all the same.

Breakfast doesn't seem to be served here until the end. Ask what that is?

The prices for food and drinks are outrageous. Small cola for €4.50!

I had to wait a long time for a quick eat.

The coffee tastes like water, the food is pure rubbish and when it comes to cleanliness and service, don't even start with this McDonald's doesn't even deserve one star.