Burger King Aachen in Aachen

Nice Burger King, easily accessible from the highway. BUT: The staff were largely uninformed and poorly trained. The cash register system had put the wrong burger on the bill, and according to the staff, an exchange wasn't possible. They lack the understanding and sensitivity for customer satisfaction, a shame!

The food was okay. You can refill your drink. A thorough cleaning of the floors, especially around the table legs, is highly recommended.

A manager works here who walks around with a goatee, sometimes in the kitchen, sometimes in the office. While others wear a beard guard or a cap, this one walks around freely. I asked Mr. Y. about it and got a lot of flack. I think hygiene rules should apply to everyone!

- Very dirty (sticky stuff everywhere, food on the floor, etc.) - No lids for the cups - Service was mediocre

Subterranean, unfriendly. Skilled workers!

I had a very bad experience at Burger King today. I stood in the drive-thru line with my car for over 20 minutes, with a small child with me. When I finally got to the window, the employee, who barely spoke German, told me that they didn't accept 200-euro bills. Since when does a company as large as Burger King not accept 200-euro bills? If they don't, then they need to post it prominently so people don't wait 20 minutes! Why should I waste my time only to end up not getting my order????

Highly recommended... The burger really stood out from other establishments. And I'm a hamburger fan.

Great options and place to eat and chill in and out aachen Main road access with parking

Today, on a Sunday at 10:52, I ordered just a coffee and a cappuccino at the drive-thru. As always, they made us wait a long time, even though there wasn't a single car in front of us. After waiting for 10 minutes, I also saw the employee at the drive-thru counter pulling his underwear out of his bum because it was stuck in his bum… Very unhygienic and disgusting to witness. Well, there was a reason for that Burger King hygiene scandal. After the endless wait, I just drove away without ordering. Never again!

The restrooms are disgusting and dirty. It's always dirty inside, too.

It's nice there, but lately I've had a really bad stomach ache after eating.

I've experienced a lot, but this really outweighs everything else! Today, August 19, 2025, at 6:15 p.m., I was at the BK Krefelderstr with my children. One of them is 4 months old, and I couldn't even change his diaper because there was no changing room. The women's restroom had a very large anteroom where there was easily room for a fold-out changing mat. There was only one accessible toilet available. And then the cashier apparently didn't think it was necessary to serve us. I stood at the checkout for 10 minutes while at least 15 other customers seemed to have been waiting forever, annoyed, for their things. After I called out an apology, the cashier simply turned around and calmly walked to the drive-thru, pretending she didn't see me. Such a disgrace. I left after that, even other customers said it was a disgrace. The right employees are definitely behind the cash register, respect. I'll be avoiding Burger King in the future. I've been working in the restaurant industry for 18 years, and this is absolutely unacceptable. There's no customer service or motivation for the job. This kind of person doesn't belong behind a cash register. My 6-year-old son even asked why the woman ignored us and walked away without saying a word. Back then, I stood in the drive-thru at this branch for 45 minutes, and now this is the last time I've been there.

I visited the Burger King located at Krefelder Str. 218, and I can honestly say it was one of the worst fast-food experiences I've ever had. First off, the staff were incredibly disrespectful. I witnessed one employee sneeze and then proceed to handle food without washing their hands. This is not only gross but also a serious health concern. Absolutely disgusting! The wait for my order was absurdly long, and when I finally received my food, it was cold and poorly prepared. The fries were soggy, and the burger tasted stale. I expected better quality from a well-known chain. Overall, the combination of disrespectful staff and unsanitary conditions made for a truly unpleasant visit. I won’t be returning to this location anymore! The food was terrible, staff are rude (not even German which makes sense) just disgusting!!

Went to eat quickly because I was passing through, the employees were not at all motivated!!! I had to wait a long time for my order!! In the kitchen, in the dining room and at the checkout, this Burger King was a disaster!!! And cleanliness needs to be reviewed... And to top it all off the burgers were drowning in sauce... inedible! In short, go eat elsewhere, there is no shortage in the area, I HIGHLY recommend it

First, I received the food on my tray and was ready to go to the table. Before I even got to my table, however, an employee asked if he could check my order – which I agreed to. He then took the burgers down and asked me to sit down. Less than a minute later, a woman came over, apologized, and handed me the correct burgers. Everything was clean, drinks could be refilled as often as I wanted, and the restrooms were excellent for a snack bar. I'll be driving to Aachen soon just to eat at Burger King :-)

This store is to be avoided. 1) They only process delivery orders, and you can wait forever, which is much worse. 2) There's hair in the fries and the burger. Thanks, it's thrown away.

this "fair parking GmbH" is a problem; otherwise, as you would expect from a Burger King branch

Parking disc not in place, never had that happen there before. Now suddenly a 30 euro fine. That's a joke, right? THIS IS ONE OF THE FEW BURGER KINGS WITH DELICIOUS FOOD, and then they walk out with it. I think that's a real cheek.

I was in the store for 20 minutes, picked up my food, and thought: It's all easy, I'm a customer. Think again. I came out – and boom: a €30 fine on the window. Why? Because I didn't put a parking disc down. Sorry, I came here to get a burger, not to run to the authorities. How lost is that? You throw your money in there and immediately get a slap in the face from the public order office, even though you're a customer. No warning, nothing. Not even a big sign in the parking lot saying you need a disc. The main thing is to get paid. Honestly: If you can't even park for 20 minutes without getting ripped off, I'd rather eat cold food at home. Best regards to the parking mafia.

A Burger King, like any other, nice and big, plenty of space, and the food is really good. A must when in Aachen. Freshly prepared, burgers and fries warm to the last bite, not like some places in Berlin.

The woman behind the counter is chewing gum while waiting for work. She really looks bored. My sandwich wasn't bad, but I found it a little squished. I've been to Burger King before where the burgers look like the photos. Not here.

Typical Burger King, everything is good here, always happy to come back

Today at 1:50 p.m., I ordered three menu items and ate at a restaurant with two friends. Because of the differences between the beef burgers, I asked the middle-aged woman with the microphone which burger was the Big King and which was the Whopper. She was rude, however, and said it wasn't her problem.

Ordered food, and it ended up in the trash the way it came! The nuggets were wobbly like cardboard. The fries were all stuck together. The mayo was piping hot and the burger was cold. Disgusting. Never again in my life!

BEWARE: PARKING LOT RIP-OFF! A regular Burger King, the food was as expected. But the parking lot rip-off is new: As others have also reported, a man with a stupid grin was sitting in the corner of the restaurant by the window overlooking the parking lot. When I returned to the car after the restaurant visit (lasting approximately 15 minutes), I knew why he was watching me like that: I was surprised to find a parking ticket from the company fairparken stuck under the windshield wiper, demanding a contractual penalty of €29.90 for a missing parking disc.

It was quick and, for the first time in many Burger King visits, really fresh and delicious. Plus, you get unlimited refills on your drinks.

Phew, unfortunately, I had already been to the bathroom before eating and had no appetite afterward. It looked like it hadn't been cleaned in weeks. It was tidied, yes, but there hadn't been a mop in a long time. Unfortunately, I had a long drive ahead of me, it was a holiday, and I had few options nearby, so I ordered anyway. My Crunchy Whopper with Onion Rings, however, was unfortunately not crunchy at all. Everything was soft, except for the cheese, which was cold and not melted at all... No recommendations

Brazen rip-off of the worst kind! This is a scam. The rip-off company "Fair Parken" is lurking for people who forget their parking disc. There are no signs indicating that the parking lot isn't operated by BK itself. I've always used the drive-thru there, and it's worked fine so far. This is the first time I've parked in the parking lot in front of the restaurant and picked up food from the restaurant. I waited ten minutes for the food, and one minute after parking, I got a €30 ticket. I'll be avoiding the restaurant from now on, and this will be passed on everywhere.

A Burger King, after all. Just fast food. Nothing fancy, only when you need something quick.

Highly recommended, but not enough parking spaces.

Very nice people. The order went smoothly.

Generally speaking, the store isn't bad, but two things were crucial in why I won't be visiting this store again: 1. Employees from the company "Fair Parken" occupy the already limited parking spaces, find a seat in the Bürger King so that the entire parking lot is visible, and just wait for customers to park their vehicles in the parking lot, hoping that the parking disc isn't there. Watch out for vehicles with Düsseldorf license plates. 2. The drive-thru takes a very long time.

Well, the shop isn't bad, but no one can handle the online menus, and not even the staff can take orders. People just walk away, read, and stand there. That wasn't the done thing, of course. No one knows how to serve. I don't understand why they made it so complicated at Burger King? Especially since it's outrageous to leave out the prices and then hope that people order and are surprised by the high price afterwards. We didn't like that at all. After being treated like that, we got in the car and drove to McDonald's, which was a completely different story. And one

For a quick bite to eat, it is good

The restaurant is very dirty. The employees prefer to chat or be on their phones instead of cleaning the tables and floor. It's just disgusting.

Such an impudence of the branch manager so unfriendly never again if I could I would not give a star

Unfortunately not, no parking available. Currently under construction. Furthermore, the staff is inflexible and not customer-oriented. I ended up eating at Mac.

A newly designed ambiance with the usual excellent food quality. In my personal opinion, it's better than McDonald's. Plenty of parking.

Scnellrestaurant. Man weiss was mn bekommt.

The service was really long and the burgers were not great

a nice shop and very good service and affordable

I've really never experienced anything like that. Ordered via Lieferando around 10:15 p.m. It is now 1:05 am. There is no sign of food, our calls are vehemently ignored or go nowhere from the start - rumor has it. Good thing we weren't hungry. 🤡 Really a shame and I completely don't understand what went wrong here!

Burger King now in a new location. Bright and friendly furnished.

I waited over 30 minutes for my order - and then the wrong thing was delivered to me. No apology, no compensation, nothing. Very disappointing service. That's not how you treat customers.

Just a Burger King. Nice service, somewhat limited by a construction site. Fits 😊

Delivery service is usually very slow, with the last order it took about 2 hours. In principle it wouldn't be a problem if these waiting times were reflected in the app, but after 1 hour nothing is updated.

Food 5, service 1, atmosphere 1. Very dirty, often missing items in the order.

Fast, reasonably tasty and priced and open until late. What else? It is what it is.

Burger King like any other but well placed and clean

First of all, it has become incredibly expensive. I was there this morning to pick something up. It's cheeky that they call the "big" fries big, but I also got the last of the lousy, rotten fries that had been lying there for a long time, really remorseful. All parking spaces were occupied even though there was only one customer in them. In any case, I won't go here again

Ordered and paid: 3 Big King, 1 Double Chili Cheeseburger, 1 Chili Cheeseburger, 1 Whopper Receive: 1 Big King, 1 Chili Cheeseburger, 1 Whopper Due to the distance of approx. 20 km no complaints were made on site. First and LAST time I was at Burger King (04/12/2025, 11:54 p.m.)

I would like to give 0 stars as the delivery was not good. Half was missing, limp fries, disgusting burger and everything arrived ice cold

You can have a nice snack here, but the toilets are really not recommended. I'm almost stuck to the toilet floor.

Often do not take part in promotions or the offers are sold out. Otherwise good Burger King with lots of space.

Fast food. The food was okay, but nothing special. The staff was friendly.

Not good, really not recommended. Had stomach pain afterwards

Very good and clean Burger King franchise

Very bad delivery service. It takes too long, the app doesn't show any progress of the order and they don't answer the phone. It looks like they don't care

I have never seen such a dirty fast food joint, let alone Burger King. We were there one afternoon a week. There was nothing going on, but the staff were still unable to remove the leftovers from previous customers from the tables, preferring to hide behind the counter or sit on a counter. Only after instructions from the supposed boss, who was previously at a table with guests he knew, did an employee grab a broom. Announcements from the staff could hardly be understood because no one bothered to open their teeth to make themselves understandable. Listless, or just plain unfriendly, I still have to decide for myself... Our child once ducked under the table to pick up his toys. When I checked on him, I felt sick. Under the benches there was a black layer of all sorts of things... There hadn't been a cleaning cloth or anything like that for weeks/months. Apparently they only clean as far as the listless employee's broom can reach. A trip to the toilet was the highlight. Dirty again, from the door handles to the toilets to the sinks. The hand dryer was so dirty that it almost made you eat your food again. There doesn't seem to be a cleaner in this store. Thanks, never here again... even though the food was good, I don't really want to know how clean the staff is when I see the rest of it... I hope you didn't catch anything.

Extremely dirty, regardless of whether it's the floor that you're stuck on or the tray trolleys that have a lot of leftover food stuck to them or the toilets. I preferred not to order anything and left again

A very unpleasant dining experience. The ordering machine appears to be an ancient device from the last century and is extremely difficult to operate. The staff seemed as if they weren't fully awake yet. Overall, I get the impression that the store manager is completely neglecting his job and responsibilities.

Has improved somewhat recently. The parking lot is still a bit of a disaster. Poorly signposted. Toilets not always clean.

Unfortunately, the restrooms were very dirty. The floor was sticky. There were enough people behind the counter. Everyone was wearing different clothes, some of them even their own. It was hard to tell who was working for BK (with exceptions). The return cart was full, some of the stuff fell on the floor, and no one was able to clean anything up. The area was almost empty, and the only employee there looked through the laundry like it had been raining for seven days. It's a shame the store lacks structure. 9:20 p.m., Friday, March 21, 2025.

I had a positive review of the store a year ago but today's experience (03/12/2025) was terrible. Dirty and unfriendly!

Newer Burger King branch, former employee

Ordering is done via touchscreen terminal. Payment can also be made there or upon collection.

Just an average BK. Not great, not bad.

Update 02/23/25 Tried again after a year break. Once with pickup and once with delivery. In both cases, items were missing again. Once fries and once the not exactly cheap bottle of Coke. We then wait for the next franchisee with the next order/visit. Update 2/15/24 Unfortunately the service has been extremely poor. Once again, paid dishes were missing when picked up. Unfortunately, this was only discovered upon consumption. Complaints are therefore no longer possible. We have drawn our conclusions and will no longer get food for the office here. Modern branch with order terminals and free refill. The staff is friendly and helpful. The food is Burger King quality, reasonably prepared. The waiting time was ok. There are enough parking spaces available.

Everything was great, clean, tasty and freshly prepared. Parking spaces available. Be careful, it's free, I forgot the parking disc and Tata 30 euros.

Wrong order and incompetent employees...

Friendly staff, food like you would expect from a fast food chain. However, the parking situation at this Burger King is really poor.

I've been waiting for my food for 2.30 hours, I'm not sorry but you have to do something about it

Food was as good as it can be in Bürger King

Large selection of vegetarian and vegan burgers, tastes very good and the orders are completed quickly

Food was prepared quickly. Staff is friendly. But the toilets are the biggest disaster. A hygienic disaster for a restaurant. I will inform the health department. There are plenty of parking spaces directly in front of the shop.

Excellent, but the service is a little slow

I once thought like this: isn't that healthy? 😅

Nice employees. I often go there very late in the evening after the birth. Because it had to be quick and many places were already open 😅 I usually ate in the car.

What can you say...Burger King...We were satisfied as always...

Delicious burgers. Nice service. It's more fun with an app. Drive through difficult with a larger vehicle.

It was just freezing cold in the store and you sat in your seat, wrapped up tightly, and were just happy when you finished your burger and then got out quickly.

Waited over 30 minutes at Mc Drive for a few burgers. When we got to the counter they said it was busy right now.. as we drove past there were 4 people sitting in the store. When we asked if we could have something extra because of the waiting time, we only received a rude rejection. Thanks for the experience, I'll eat at McDonalds in the future if I'm "quickly hungry".

Hamburger good and hot, the rest was a disaster. Some of the staff spoke English among themselves and no one knew what the other was doing

If you're up for a 40-minute drive in with 4 cars, you can treat yourself

Well, I'm a really patient person, but what was going on here was like a bad episode of a sitcom, only without the laughs in the background. Here's my experience in the "Kingdom of Missed Opportunities": 1. One Piece action? Yes, One Piece was definitely present here - in the sense of "we're just taking one piece of your expectations and destroying them". Why do you advertise it if you don't do it? Haki of Disappointment active! 2. The forgotten burger: The burger I ordered probably thought: "No, I'll do a no show today." Burger without burger? Creative, but no thanks. 3. Chili Cheese Nuggets? Nope! Instead I got chicken nuggets. Surprise! It was like a child's birthday, except the child ruined my order. 4. Ice cream? None. It said: "Sorry, no ice cream, take the other one!" I have nothing against compromises, but the ice cream was more like Frostbite than enjoyable. 5. Milkshake Chaos: Ordered strawberry, got vanilla. It's like when you're watching Pirates of the Caribbean and suddenly Titanic comes on. Technically okay, but just not the right thing! 6. And best of all: I waited a whopping 40 minutes for this chaotic fun. 40 minutes! That's enough to watch a complete episode of One Piece - and at least the main actors get there. Conclusion: If you like unexpected twists and frustration, this is your store. For everyone else: Find a restaurant that doesn't try to turn your life into a tragicomedy.

Waited 2 hours for 1 burger and fries. Calls were simply ignored. The burger is cold and the cheese has already dried on the paper, the fries are also cold and wobbly. And paid €20 for the shit, great.

Food was OK as usual. Drive in is the slowest I know. Waited for half an hour with 4-5 cars in front of me

Short waiting time was great. Parking lot full despite fewer visitors. Food cold. I wanted to take something with me because the Whooper menu was on offer for 12.99 but it was served cold... What a shame

Old man who poses as a branch manager. Is wrong, behaves like a cunt, and doesn't let employees or guests finish. Even the employee tried desperately to explain to the boss that the guest was right. But if you don't listen, you can't understand. Left the restaurant without the correct order. No more BK on Krefelder Str.

Good Burger King.Staff very friendly.

A Burger King employee went to the bathroom and didn't even wash his hands afterwards. Luckily they don't do anything with food.

Unfortunately the food wasn't good at all today. The citizen was cold and tasteless. Unfortunately the fries were also lukewarm. I didn't eat half of it once, it's a shame I'll never come back and the charger was dirty.

I'm done ordering from the machine. Just pay. Dan's employee comes and tells me to go to the counter and order there because the machines are being switched off. After my comment that I was already done and just had to pay, she lifted her shoulder and simply switched off the machines. My order gone......TOTAL RUDENESS AND DISRESPECT FOR THE CUSTOMER.

Fries were cold and without salt. The usual offers are not available. We don't need to talk about the general cleanliness of both the sanitary facilities and the store. There is no Burger King that you can recommend. Sorry

Very slow but tasty. Unfortunately the cheese is not made warm.

Two cars in the drive inn in front of us four cars parked in front of the store...... Honestly 32 minutes

There at 0200h. Half of the chairs are already up. Food was good

Ambience and food Bürgerking typically good. The service, on the other hand, is completely forgettable. The coupons that are displayed for the branch do not exist and no one comes when you want to pay. I stood at the checkout for 30 minutes and no one even looked at me. Unfortunately there are no 0 stars because they would have been really deserved. Unfortunately I have to say that this point of view is not recommended.

Employees totally overwhelmed. And the hygiene leaves a lot to be desired. Tables are smeared because the dust is thick on the lamps - then you don't want to know what it looks like behind the kitchen.

The best years are over. The atmosphere is loveless and you always have the impression that the food has been waiting for you for a long time. The normal prices are pretty steep - just bearable with coupons etc.