Burger King Aachen in Aachen

Newer Burger King branch, former employee

Ordering is done via touchscreen terminal. Payment can also be made there or upon collection.

Just an average BK. Not great, not bad.

Update 02/23/25 Tried again after a year break. Once with pickup and once with delivery. In both cases, items were missing again. Once fries and once the not exactly cheap bottle of Coke. We then wait for the next franchisee with the next order/visit. Update 2/15/24 Unfortunately the service has been extremely poor. Once again, paid dishes were missing when picked up. Unfortunately, this was only discovered upon consumption. Complaints are therefore no longer possible. We have drawn our conclusions and will no longer get food for the office here. Modern branch with order terminals and free refill. The staff is friendly and helpful. The food is Burger King quality, reasonably prepared. The waiting time was ok. There are enough parking spaces available.

Everything was great, clean, tasty and freshly prepared. Parking spaces available. Be careful, it's free, I forgot the parking disc and Tata 30 euros.

Wrong order and incompetent employees...

Friendly staff, food like you would expect from a fast food chain. However, the parking situation at this Burger King is really poor.

I've been waiting for my food for 2.30 hours, I'm not sorry but you have to do something about it

Why, after years, have we still not managed to sign the Drivein? Unfortunately, the cleanliness of the branch is not very good. Toilets are often dirty, some of the furnishings are behind the times. Staff rarely clear away trash. The staff is nice and the food is generally good.

Food was as good as it can be in Bürger King

Large selection of vegetarian and vegan burgers, tastes very good and the orders are completed quickly

Food was prepared quickly. Staff is friendly. But the toilets are the biggest disaster. A hygienic disaster for a restaurant. I will inform the health department. There are plenty of parking spaces directly in front of the shop.

Excellent, but the service is a little slow

I once thought like this: isn't that healthy? 😅

Nice employees. I often go there very late in the evening after the birth. Because it had to be quick and many places were already open 😅 I usually ate in the car.

What can you say...Burger King...We were satisfied as always...

Delicious burgers. Nice service. It's more fun with an app. Drive through difficult with a larger vehicle.

Waited over 30 minutes at Mc Drive for a few burgers. When we got to the counter they said it was busy right now.. as we drove past there were 4 people sitting in the store. When we asked if we could have something extra because of the waiting time, we only received a rude rejection. Thanks for the experience, I'll eat at McDonalds in the future if I'm "quickly hungry".

It was just freezing cold in the store and you sat in your seat, wrapped up tightly, and were just happy when you finished your burger and then got out quickly.

Hamburger good and hot, the rest was a disaster. Some of the staff spoke English among themselves and no one knew what the other was doing

Well, I'm a really patient person, but what was going on here was like a bad episode of a sitcom, only without the laughs in the background. Here's my experience in the "Kingdom of Missed Opportunities": 1. One Piece action? Yes, One Piece was definitely present here - in the sense of "we're just taking one piece of your expectations and destroying them". Why do you advertise it if you don't do it? Haki of Disappointment active! 2. The forgotten burger: The burger I ordered probably thought: "No, I'll do a no show today." Burger without burger? Creative, but no thanks. 3. Chili Cheese Nuggets? Nope! Instead I got chicken nuggets. Surprise! It was like a child's birthday, except the child ruined my order. 4. Ice cream? None. It said: "Sorry, no ice cream, take the other one!" I have nothing against compromises, but the ice cream was more like Frostbite than enjoyable. 5. Milkshake Chaos: Ordered strawberry, got vanilla. It's like when you're watching Pirates of the Caribbean and suddenly Titanic comes on. Technically okay, but just not the right thing! 6. And best of all: I waited a whopping 40 minutes for this chaotic fun. 40 minutes! That's enough to watch a complete episode of One Piece - and at least the main actors get there. Conclusion: If you like unexpected twists and frustration, this is your store. For everyone else: Find a restaurant that doesn't try to turn your life into a tragicomedy.

Waited 2 hours for 1 burger and fries. Calls were simply ignored. The burger is cold and the cheese has already dried on the paper, the fries are also cold and wobbly. And paid €20 for the shit, great.

If you're up for a 40-minute drive in with 4 cars, you can treat yourself

Food was OK as usual. Drive in is the slowest I know. Waited for half an hour with 4-5 cars in front of me

Short waiting time was great. Parking lot full despite fewer visitors. Food cold. I wanted to take something with me because the Whooper menu was on offer for 12.99 but it was served cold... What a shame

Old man who poses as a branch manager. Is wrong, behaves like a cunt, and doesn't let employees or guests finish. Even the employee tried desperately to explain to the boss that the guest was right. But if you don't listen, you can't understand. Left the restaurant without the correct order. No more BK on Krefelder Str.

Good Burger King.Staff very friendly.

A Burger King employee went to the bathroom and didn't even wash his hands afterwards. Luckily they don't do anything with food.

Unfortunately the food wasn't good at all today. The citizen was cold and tasteless. Unfortunately the fries were also lukewarm. I didn't eat half of it once, it's a shame I'll never come back and the charger was dirty.

I'm done ordering from the machine. Just pay. Dan's employee comes and tells me to go to the counter and order there because the machines are being switched off. After my comment that I was already done and just had to pay, she lifted her shoulder and simply switched off the machines. My order gone......TOTAL RUDENESS AND DISRESPECT FOR THE CUSTOMER.

Fries were cold and without salt. The usual offers are not available. We don't need to talk about the general cleanliness of both the sanitary facilities and the store. There is no Burger King that you can recommend. Sorry

Very slow but tasty. Unfortunately the cheese is not made warm.

Two cars in the drive inn in front of us four cars parked in front of the store...... Honestly 32 minutes

There at 0200h. Half of the chairs are already up. Food was good

Ambience and food Bürgerking typically good. The service, on the other hand, is completely forgettable. The coupons that are displayed for the branch do not exist and no one comes when you want to pay. I stood at the checkout for 30 minutes and no one even looked at me. Unfortunately there are no 0 stars because they would have been really deserved. Unfortunately I have to say that this point of view is not recommended.

Employees totally overwhelmed. And the hygiene leaves a lot to be desired. Tables are smeared because the dust is thick on the lamps - then you don't want to know what it looks like behind the kitchen.

The best years are over. The atmosphere is loveless and you always have the impression that the food has been waiting for you for a long time. The normal prices are pretty steep - just bearable with coupons etc.

Despite moving to a "new store" some time ago, the store appears neglected. There is a lack of someone to regularly clean the beverage station and lobby. The products appear cobbled together so that part of the product is in the packaging. That's not appropriate given the price level. Too bad!

bullshit shop just forgot my chili cheeseburger

The taste was ok, but the stuff always makes me sick. There's nothing negative to say about the service, it's all good. The music in the store is pretty annoying though.

Friendly staff Old facility but clean

Burger King should focus more on customers in the store instead of delivery service! Waiting 25 (!) minutes for 2 burgers, 2 fries and 2 drinks is underground! We actually wanted to order 1 takeaway menu, but then decided against it! At Mc Donalds it took less than 5 minutes from ordering the menu to receiving it! That's what I call service!!!

One of my favourite BK restaurants, always friendly staff working at a good pace. Never had mistakes here with my order, even if you modify your burger it is always done how you asked for.

A bit dirty but the staff tried hard and quickly

Even by burgerking standards, underground, very dirty and the service is subpar. At the drive-in you always get the wrong food and it always takes forever because the staff is helplessly overwhelmed. I would prefer not to give a star

Food was okay. It's nice that there are many plant-based alternatives.

Seldom seen such a dirty BK branch. In the toilet you were stuck to the floor, there was no soap, the taps were dirty and I don't even want to start with the cubicles themselves. According to the cleaning schedule, nothing had been cleaned here that day; we were there at 3 p.m. The food met the standard, but was only lukewarm, even though the branch was busy. We searched in vain for clean tables; while we were eating, some were "cleaned", albeit with a cloth that had seen better days. Apparently for decorative purposes, there was at least a cleaning cart in the middle of the branch during our stay.

They renovated it nicely. Food was cold. Service very nice.

Yes, I've been standing at the checkout for 10 minutes because no employee comes to take the order...

Highly recommended. We have been visiting this Burger King among several friends for years. Always tastes delicious. The employees are friendly and put in a lot of effort.

I just wanted to eat something quick, BUT! I had to wait over half an hour for my food. Guys, this is system catering! It has to work! Apparently the staff doesn't understand the system that shows which numbers are ready for pickup. In most cases the numbers are not deleted upon collection. When I got there there were about 20 numbers on the “Ready for Pickup” screen. It's unbelievable that Burger King doesn't manage to train their employees properly. They never sweat.

Very nice staff and they also have very good hygiene and very tasty food, sometimes better in taste than in a fancy restaurant

All beautiful, delicious, appetizing

What bothers me is the bad WiFi. I cannot order at the service portal if there is no reception. Great food, clean.

The new lady who came here is so rude. She mentioned i am boss here. She is new “chefin”(Boss in German). Don’t know the name. But she mentioned yes talk to me i will decide here. She denied to give extra cheese with burger and rudely replied its not Aldi or something where you can buy cheese. I mentioned nicely it’s not my first time here but i guess you are new here and you don’t know we can add extra toppings or cheese . She started misbehaving with me. She was so laud and started talking with hand actions so everyone can hear. Before it was nice so this one star is still for that.

Completely fine, European standards are met.

Usually has free tables, not full of people. I really like this BK, looks modern and clean. The food and staff also good. You also have parking, right at the door and enough space. Also for electronic cars.

The Plant Woppers are really tasty. The chocolate sauce with the Churos didn't suit our taste.

Unfortunately the food was cold!

Was there for the first time. Cold fries, unfriendly staff. It's actually good that you can pour your own drinks, but it was very dirty there, everything was sticky and the cola wasn't carbonated. No Burger King to recommend.

Eeeeeeeeeeeeeeeely long waits... Has nothing to do with fast food anymore... Food yes but almost.... no.... In addition, there were a number of tables again that hadn't been wiped down, there was something lying around everywhere on the toilets, the paper was flying, the floor was stuck like I don't know what... I thought something had changed with the new building, but unfortunately it hasn't at all not.. The worst thing was that the staff at the checkout spoke German extremely poorly and these masks didn't really make things any easier... ADDENDUM!!! After a long time we went there to see if anything had improved... The complete opposite is the case... The colleague at the checkout only spoke English... Then my order couldn't be delivered completely because something was missing and when I complained that I wanted part of my money back because I didn't get everything I ordered, the manager also made a funny face... Then the barbecue sauce was missing... The card payment on the device did not work. When I ordered online, it was displayed to me that there were no more wings available, even though there were plenty of them when I asked... And the cleanliness hasn't changed at all so far - the tables still look like crap. To be honest, I have never experienced such a disastrous store in my life...you should really close it down... This store will never see me as a customer again...

Delicious and fresh. Lovely and nice lady at the drive in

Very tasty Double Whopper and the Curlyfries were also very, very good 👍🏻

At any other fast food restaurant, you get the fastest service at the drive in. Unfortunately, there is a special phenomenon in this Burger King that you wait at least 25 minutes in a drive and are then served cold food. Any other place called Burger King in the area offers about twice the quality and three times the quality of food so please avoid unless you want a week's worth of gastro-intestinal food. Thank you

Is a normal citizen king with strange tracking.

I ordered 4 hours ago, but my order has not arrived yet. I called many times, and finally, a lady answered. At first, she said they didn’t have an order for me, but then she quickly changed her mind and said it would arrive in two minutes. An hour later, the same lady, who refused to share her name, called me back. Her German was poor, and she was shouting, rude, and fighting. So the driver took over the call. He asked if I still wanted my order, and I said yes. Now, almost 6 hours have passed, and my order still hasn't arrived. I knew he won’t do it any soon because his voice tune changed when I confirmed that I still want it. Given the delay and the negative experience, and it might not arrive, I no longer trust them to prepare it properly. They could just have rejected the order instead of ranking the worst Burger Franchise.

Three hour wait and I never received my order.

Toilet is completely in mess, is that normal ?

It's just the very last thing. Extremely slow and really just too stupid for the job, those are probably the hiring criteria. Things can go wrong. But every time something is forgotten or mixed up... this time we received a completely wrong order, complained by phone, and the subsequent delivery was also wrong. How does that work? When I was at the drive in there wasn't that much going on...so how do you manage that? Incomprehensible

By far the worst BürgerKing I had black hair in my fries and when I ordered I put onions on it and they were on it I ordered extra sauce on the Burger Burger dry like they would never know again

Not my thing and I didn't like ordering at the kiosk either. Sanitary facilities not really clean and no toilet paper. The burgers are very expensive and I didn't like them. Soggy bun, dry meat and the rest a mess.

Unfortunately there is no roof over the drive in counter nor at the pick up counter when it rains everything gets wet!!!

This branch is like the other branches which are good. But over 36 euros for 2 menus and a side dish is really steep. Especially since I had to wait over 15 minutes until the chili cheese nuggets were ready and the burgers stayed in the bag for ten minutes and got cold along with the fries. Otherwise I can recommend everything except the chili cheese fries, the sauce doesn't taste good.

Of course Burger King is Burger King everywhere. The difference is only in work organisation and sometimes I see they have problem. Waiting, waiting and waiting for your number

Does not accept the coupons promoted in the app. Also very, very slow. But what do you expect from a company that values ​​gender and veganism more than customer satisfaction? People, go back to your roots!!!

again more sauce than burger, it's a shame it was worth a try again

As is often the case, part of the order (two burgers) was forgotten. Unfortunately, this was only noticed at home. Went there again with the request to get everything new because the food would be cold. They didn't want to do that at first. Then reluctantly. But the food that was already unpacked and touched at home was taken back and I wonder what will happen to it now. Will it just be given to the next customer? Wow, that's DISGUSTING.

Once again, not all of the burgers that were ordered and paid for were delivered. It's okay that this can happen under stress. But when you open the bag at home on the other side of town and notice that the food is missing, it's very annoying. So if there is a next time: check it straight away.

One star is already too much, the burger is cold, the cola piss is warm and you have to pay €12 for it and even the toilets are dirty...so not recommended at all.

Every now and then it can be fast food. Customer requests are fulfilled without any problems. Pleasant coworkers

Food is good as always, directions are a bit hidden and can be easily overlooked.

Good place for your regular Burgers and Shakes.

I don't think I've actually been to a Burger King branch in about 15 years - with the exception of the mini versions at some rest stops. Whatever the reason, we ended up here quite spontaneously today and, to be honest, I was quite skeptical beforehand. Without reading through all the reviews, most branches, whether Burger King or McDonalds, have consistently negative reviews... after reading through some of them, I'll give you a suitable review. Honestly really pleasantly surprised. Sunday afternoon quite busy, but still clean; Tables, floors, drinks vending machines, bathrooms, etc. Staff super friendly. Order easily via one of the digital terminals. Waiting times are also moderate. To be honest, I was pleasantly surprised by the big RECUPs! I wouldn't have expected it to be in a BK! Burgers and curly fries surprisingly good for fast food. In my opinion the price is very fair - especially considering the current price level.

After waiting for 10 minutes, other customers were simply brought forward. Only to have to wait another 10 minutes. Then the order was incomplete and the burgers were wrong. My wife was simply left standing while three men were then brought forward. The motivation of the employees there was clear.

A burger king like every burger king

You get what you get, what you expect. Staff is friendly but noticeably stressed. Food is OK for fast food. The branch is tidy and there is a refill machine.

I can recommend. Always tastes good. Preparation is quick, good atmosphere.

Food was ordered at the drive-thru. 2 cheeseburger 6 nuggets. What do you get: old hard nuggets and also old cheeseburgers. So not so recommended.

Could be cleaner. Otherwise everything is typical Burger King good.

the restaurant has a great ambience. but that was almost it. Staff mostly with droopy faces and don't speak complete sentences. Some of the toilets have been broken for a long time and are not really clean. Floors in restaurants often stick

Staff are friendly, tables are reasonably clean.

Fast, friendly service - forces. Friendly atmosphere. Plenty of parking space. Definitely worth another visit. Recommended

Dirty, rude and every time we forget at least one thing. That borders on intentional

It's fast food but drive-thru is always quick

I have rarely seen such a smelly and sticky toilet facility! Shoes should be disinfected immediately. The service trolleys are hardly emptied and the staff is annoyed and unfriendly

It really took too long, this dark-skinned woman was unfriendly and very aggressive

I stood in the drive-thru for 40 minutes. For 20 nuggets.

Everything's great, it's just stupid that it's so far away from the city, but I like to go there every now and then. You can still say burger for a burger and not a bun ❗👍😋

Today, Sunday, come in at 10:00 a.m., they don't open until 10:00 a.m.! Ordered something to eat, including a drink. The lady at the checkout was nice, the food was ready relatively quickly, the lady told me nicely (I had already sat down). But when I went to the drinks machine with the empty cup, I was almost shocked !Machine extremely dirty (see attached pictures). I then told the lady, she immediately got hot water and cleaned the machine very thoroughly and then apologized to me, the night shift had forgotten, they were probably too tired (her statement ).But the lady was really very nice and accommodating.

Food is really freshly prepared. 👍