McDonald's in Aachen

Ordered a menu with Big Tasty. Instead of beef there was a weird piece of chicken inside. How is that even possible? After that I can not order here anymore and do not recommend to other people.That is a change of an original recipe. I can only guess, what kind of other violations may happen there.

I ordered a mc smart menu and then they didn't give me my fries

The shop is totally dirty, smells of urine, the floor is sticky, everything is sticky… but the service is very friendly..

McDonald's Aachen is the worst place I've ever been. It's very dirty, everything is sticky. The staff's attitude towards customers is like I'm asking for something for free instead of buying something with my own money. Very often you get an incomplete order. And what is particularly noticeable is the paid toilet, for which you charge money. I have never seen anything like this anywhere else. My rating: minus star. Dear McDonald's company, please pay attention to your customers' reviews.

I can't do anything with McDonald's anymore. Hence this negative review. So it's just my personal opinion. As a teenager and young adult, I basically lived on the stuff. Today people are more mature, wiser and more enlightened. I feel guilty and sick every time I enter one of these "restaurants".

After the renovation, the food doesn't take as long, and it's ready pretty quickly when it's not full

Very nice there. The toilet smelled a bit…

She just didn't give a cheeseburger and then she says we ate one in a minute and we're just lying

There was a tiny burnt insect on the double chicken burger. Went to reception and said it politely. One employee was angry, as if it was my fault.

The staff is rude, the restaurant is dirty and the ordering machines are half-working. Avoid!!

Nobody comes here and leaves the store hungry There is a lot of willingness to help here, which means that even if someone is short of money - just don't take advantage of it too much; is actually against the rules. Please don't overuse the free toilet or at least keep it clean ^^ Natural Burger King is even cheaper But basically, McDonald's has been around for a long time; impregnated into our taste buds with centuries-old recipes. That's why you give in to your food addiction or try to eat more cheaply for your health - but a few burgers and a bit of physical exercise also regulate this balance So relax

The toilet lady (black) is insanely rude and unpleasant.

These people apparently can't answer the phone when you call them

I order 20 plan nuggets and get the chicken and cheese box. Thanks for that. I only noticed it on the way home because I thought nothing could go wrong with such a simple order

Atmosphereless establishment. Far too few seats for the location. Food is like in any establishment. However, it has become very expensive in recent years. Not possible anymore with a family of 5.

Ambiance, if you can call it that. What can you say, the ordering board with touch barely works and is already pretty run down, the food is poor quality as expected but in the greatest need (hunger) it somehow goes down. Maybe also thanks to the cheap cola adulterated with water. But we are all aware of this and not to expect anything. 😊👍🏼

Ordered four cheeseburgers last night, my number wasn't called, nobody took care of my problem. Paid €12.00 for the bin, queue number was 241… Really bad! Paid money, didn't get food!!

Terrible McDonald's! They cheated me out of money and didn’t give me four euros, minimum. The guy at the checkout smiled and blatantly lied to our faces, didn’t give anything back and sent us away. We tried to prove it to him, showed him the receipt, but he just took it and left.

Fries were cold and unsalted, food was tasteless.

I find it an absolute disgrace that half of my order is missing and the fries that came with it are raw.

One of the scary McDonalds. Dark, winding - not inviting to linger. The staff, however, was super friendly and helpful! Food - just fast food, I don't have high expectations.

No good, no good, service slammed on the ground, 1 toilet that closes out of the 3

What can I say… unpleasant staff and cleanliness of the restaurant to review

It's okay if you pay €0.50 for the toilet... but... then it should be accordingly... door without handle... without lock... soap dispenser hanging from the wall... and the two toilets that can be used. Not really clean either.. for the ladies...:-(((

Someone had injected an employee with squeeze fruit and then the entire school was expelled, and the ordering machines are so slow that they leave you with permanent trauma.

The tables could be cleaned more often, as could the toilets

Disaster, this MC is unbelievable, unclean, unfriendly, I've never experienced anything like it...

Apart from the fact that it was very dirty, instead of plant nuggets... I got meat nuggets in a plant packaging... great, thank you :)

It wasn't a nice experience. I ordered a Mc Menu and got a Diet Coke instead of a normal Coke. The waitress didn't speak any German. I've been there many times and little mistakes keep happening. You can look into the kitchen and you can always see employees not wearing gloves and doing various things beforehand.

In my opinion, the employees are not in a particularly good mood, especially late at night, you can tell that they are just waiting for the end of the day

You can't redeem coupons with the app, the employees say it won't work at the checkout, which is nonsense... The ordering machine eats up points even though you cancel the order... The employees don't care about that either. Great service!

I don't know why, but things keep getting forgotten when I order. Today: 2x double chicken burgers, then a chicken burger, then nuggets, then the sauces and and and... A terrible cramp! Let's see how the service responds to my complaint.

It's McDonald's like every other one... Not good but not bad either.

Employees can't read an order! There's always something missing. This is also how you can earn money. Bad shop! Order terminals almost never work when you want to redeem coupons. Promotional cups are still being handed out here. Unfortunately the competition ended 4 months ago. Shift manager talks on the phone while packing food. The phone is next to the food and he has no desire or idea how to pack the bags properly. Half forgotten! At most I would have hired the guy to clean... How can you forget everything about a burger??? Sauce and salad, all that's left is the meat... turn on your brain!

For a long time! The staff is terrible

The bathroom crack is a must try, dealer is very friendly and offers good prices

The worst institution. dirty Toilets are closed. Nowhere to simply wash your hands. Piazaklad is closed, as if for cleaning. In the other half, chemical treatment is carried out directly near the visitors and between the still available tables.

It was really tiring to eat there! Tables are occupied by young people who only drink one cola even though there are six people at the table. No matter, you do it.

Update October '24 .. supposedly open from 7:00 a.m., when I wanted to have breakfast there at 9:00 a.m. I didn't even get in because they were loading/unloading.. please do that before opening hours.. that's how you lose customers

Hahaha oh man. They want to pass this as a McRib. There’s this annoyed 15yo girl at the counter. And one person in the kitchen. The touch screens are fatty and the floor as well. This shouldnt be a franchise

Arriving by car is not recommended, overwhelmed staff so you sometimes have to wait 20 minutes even if you order in advance, attracts assis and mini-wannabe gangsters like light attracts mosquitoes, uncomfortable atmosphere that doesn't encourage you to stay.

Free WiFi for 3 hours. The service is very friendly and the order is ready quickly.

Food tasted good but the cola was not carbonated and wasn't quite valid

I haven't experienced that yet. 2 of the 3 toilets cannot be locked. Toilet paper is on the floor. Trash can overflowing. There's a toilet attendant sitting in front of the door... I'm just wondering what she's doing. The tables are full of smoke, they say a girl is coming with napkins. Does MC run out of cleaning rags?!. Honestly, I'm so shocked. This will be passed on

Very bad at customer service . They behave like they dont want to take orders. Bad behavior

Bad treatment + not clean + there are mice

Normal and modern McDonalds with the current ordering machines, here 4 options for ordering. Of course, the machines are significantly slower than ordering from an employee. What's always annoying is that these machines are so slow and sometimes react little or not at all. But the topic has been known for a long time and no change has yet been seen.

Dierkes at the beginning after I got my food I wanted to sit down, but I couldn't because there was a literal stream of sprite on the bench. In addition, the employees wrote my best friend's wrong order number on the receipt, which meant we had to wait 30 minutes. In short: poor hygiene, incompetence of the employees and poor service.

Toilets are disgusting, service is the minimum and our servant was just annoyed and wanted to do everything as quick as possible. We sat outside and pigeons were picking old food from the table. We lost our appetite. Food is the usual.

App doesn't work, order terminal doesn't work, card payment doesn't work. Not my best Mces experience.

Very dirty long service and service board not working

Staff always seems really annoyed and unmotivated. It's not clean on site and the furniture looks pretty run down. The toilets are absolutely not recommended. They are dirty, the toilet doors don't close and there weren't even paper towels or anything else to dry your hands with. The floor also looked like it hadn't been cleaned in a while. The only good thing was the chicken burger that I recently ordered there. It was "freshly" made, was also hot and tasted good, unlike the last few times when the burgers were almost cold and soggy and they were pretty stingy with the toppings.

Service would be five stars if they wernt liars! 😠😡 They clear the numbers. 280 was said to be ready but I had to wait five minutes and everyone else after the number was cleared from the screen.

Don't go to the toilet. Dirty and the door cannot be locked €0.50

The charming woman at the toilet misgendered me and then hit me😭😭😭

Nice rear terrace but the cleanliness leaves something to be desired for this one

Food is dry and bad and staff is unfriendly and it is very hot and I had to wait almost an hour

Order was incomplete, calls were simply ignored. money not refunded. rip off!

Toilet has to be paid for. Still not clean and no toilet paper available.

Self-service machines never work properly, and sometimes the codes don't work. There is always no one at the cash registers and they only come if you call for a long time and often get confused. McDonald's is right in the center but is always disgustingly slow. “Speed” is clearly not about this place. Luckily the toilet is clean. The food is ok, like at all McDonald's

Everything is done slowly. Tastes more like garbage

Stupid sons of bitches all of them

Never had such a bad experience. Rude, impatient service. Never here again

I only visited the toilet, it was clean and well maintained.

Many different people meet at McDonald's who want to eat something quick to keep going and with so many options and such a large selection it is always nice to enjoy something.

I didn't go there for a few years. And it was so bad chicken burgers and fries were like soap or sponge by taste. I definitely won't go there again.

Just a McDonald's. What's annoying is the "toilet lady". If you rub your hands or something similar. If you want to do something, you have to take the order receipt with you otherwise the friendly ladies won't let you go to the toilet. Alternatively, you can also pay in cash if you want to go to the toilet.

Still no ice cream in drinks, fries cold!!!! Last drek

The atmosphere is horrible, the furniture is dirty and partly broken. The smell of urine, cheap beer, marijuana and poverty is constantly in the air, not food. The toilets are in a dilapidated state, doors and urinals are broken, there is a lack of soap, and even the tap was taken by a homeless person. The staff is overwhelmed and unfriendly. An overall unpleasant visit.

Tables, ordering terminals, outdoor area and toilet are not exactly clean, otherwise (to go) okay

I repeated my order twice and twice it was issued incorrectly.

Some of the service staff were very unfriendly in this branch, and you were simply left standing at the "checkout" with the justification that you would close the checkout first and not accept any more orders until the rush at the pick-up counter was reduced. You could only order at terminals if you took it with you, which meant you couldn't even get your points or redeem your coupons, which of course meant you had to pay more. In addition, the orders were not received properly at the checkout or were processed incorrectly at the point of delivery. Not to mention the fact that the restaurant was totally dirty, there was paper and chips everywhere, on the tables and on the floor. There were no napkins or straws at the self-service table. When asked, they explained in annoyance that there were no more straws. Sorry, this branch should learn a big lesson from other branches. I have never experienced such chaos, unfriendliness and dirt. Okay, Aachen is a larger city, so you have to hire more staff or train the staff to deal with such a situation.

ABSOLUTELY RANZ STORE not recommended, I'll never come here again!!!! Staff absolutely unfriendly and incomprehensible when calling the numbers only mumbled words were understood and then he also became unfriendly MEGA boldly we were told that there was no table service today 2 minutes after we sat at our place we saw two people being served at the table we can Just to explain this to myself then I wanted to enjoy drinking my fanta and saw a French fries in my fanta bah!!!! AND NOW THE HEIGHT IS COMING!!!!! WE ONLY HAD 4 NUGGETS

Never again. Fries were green, hair in the burger and the drink was full of dirt. Really shabby!!!

Yes, yes, those were the days when the restaurant was clean and the staff was friendly and reliable and the food was served warm. Where did she go in the good old days?

incompetence honestly had to go to the counter three times because they couldn't figure it out, no high school diploma is visible, otherwise it's pretty nice.

Ordered breakfast. 2 cocoas and 12 pancakes. 1 pancake was missing, another had a booger on it. The waitress spilled half of the cocoa on the tablet and served it that way. (We didn't get any of the things mentioned new either). Cocoa only tasted like water.

All good except it's the slowest one in the country. And only 4 ordering terminals. Never again to waste my time

Extremely dirty. The terminals only work half way. Rude staff Waiting more than 20 minutes. Absolutely avoid

Some unfriendly staff, especially in the evenings, some of the food is cold...

Food took a while to get to us even though there were hardly any other people there. And then you don't even get a straw🥲. I also ordered a menu where you would receive a limeted edition cup. Were they gone while the order screen said they were all there. We also have to sit up straight. (it's a McDonald's) hence the 1 star 😡

Since when do you have to pay for the toilet in McDonald's before entering? Yesterday on May 10, 2024 I was there with my son and wanted to wash my hands before eating. Pay first, the black woman sitting in front of the entrance said to me. If I I have already paid for my meal in McDonald's, I have the right to use the toilet. And even if I came in like that, no one is allowed to deny me use of the toilet. Read the laws.....!!!

I order a menu digga and then they simply forget my 6 pieces of chicken nuggets, the biggest rip-off you could sue the store, I would do it too and the fries are dead💀 tartly soggy and therefore taste like shit🐶🐶

I waited 50 minutes until it was my turn and in the end the food wasn't good either Service 1 star food 1 star ambience 1 star Service is annoying

Order in full rush waited 15 minutes for an order of 4 people it's really reasonable

I ordered 2x Mc Sunday ice cream and waited over 30 minutes, even though I was assured three times that it was coming soon. Finally I had to call the boss to get my ice cream which then showed up within 30 seconds. This service is unacceptable and makes McDonald's a real snotty place.

I have rarely eaten so badly: I can say positively that the order terminals worked. Unfortunately, there are a few more negative points: I waited 15-20 minutes for two standard burgers with no extras. One of the burgers was so soggy, as if it had been kept warm for several hours. The other burger was freshly made, but because it was poorly stacked, it fell apart when picked up. The table where I ate was full of crumbs. This meant that it was cleaner than all the other free tables that still had other guests' leftovers on them. The employee at the checkout barely said a word. Overall, the employees preferred to talk to each other rather than to the guests. The food was still heavy on my stomach hours later. I definitely won't eat here again.

After 1 hour!!!! Nothing there. Incredibly bad service.

Machines don't work, no ticket, no atmosphere, cold and bad food

Unfortunately, during my visit and while I was eating my food on site, no employee was able to empty the overfilled tray return carts, which is why customers had to leave the trays on the tables after eating...

There is a paid toilet in the establishment

After a long day, my friend and I thought we'd get some Mac. Yes, that was wrong. The menu looked questionable but we decided to order something anyway. The price was a bit disappointing as it was very expensive on our behalf. (McCrispy, McRib, nuggets, curly fries and chili cheese nuggets). Nuggets; way too greasy and you could only taste the crispy layer McRib; way too much sauce and meat was limp and soggy bread chili cheese nuggets; also not to eat Plus points for the McCrispy, curly fries and coke. I don't think we will eat here again.

I was deceived, I didn't get 2 chicken burgers, I got a cheeseburger and they didn't give me ketchup.

Pretty dirty and noisy even for McDonalds. And there was a guy sitting next to us the whole time who was watching TikTok really loudly. Was annoying. But generally it's okay.

It was very tasty, but the gherkin was missing from my cheeseburger... :(

Very dirty, our take away burger was prepared with no patty and no sauce. Plus a long wait8ng time. Very disappointing

It's rare to see such a dirty McDonald's, the toilet lady is really amazing... as soon as you step into the hallway you're almost shouted at that you have to pay... I then had to explain to the lady that you do something like that after using the toilet. ..and since I ate there...there was GAAAARNIX. I'm happy to give because the job really deserves respect, but that was more than unfriendly!!!

I also found the visit rather unpleasant and if I have to wait 10 minutes for 2 simple hamburgers that is simply far too long, regardless of the fact that it was still relatively early in the day (but not super early), I know this much better from other branches. There just doesn't seem to be enough staff. The remaining staff were actually relatively friendly, but far too slow and easily overwhelmed. There is an urgent need to invest in the branch, the caste system also doesn't seem to be the newest and is causing problems.

I guess I just have to say: Unfortunately, it's not the way it should be

I wanted to buy the BigMac socks on the day of the sale, so I asked before ordering whether there were any socks left. When my food is ready a short time later, there are no socks because the supply is supposedly empty. I ask again because there were some there 5 minutes earlier. Apparently the socks ran out during this time, then I wonder why I wasn't told straight away that supplies are very low. When asked further, the manager became very unfriendly. I believe this is completely illegal.