McDonald's in Aachen

Since joining UberEats, Wolt, and Lieferando, we've been completely overwhelmed. The employees are doing their best, but the number of them isn't enough to achieve more.

Here, your cell phone is tapped while you're topping your burger with the other hand. Disgusting! At least wash your hands! Placed an online order, canceled after waiting 30 minutes. 0 stars... Update March 2. Orders still can't be read! Ordered double cheese, got zero cheese.

Now charge 50 cents for the toilet

We ordered takeout, but then "had" to eat in because our order was prepared incorrectly. The staff also misread our order number... We ordered 2 cheeseburgers and 2 chicken burgers and got 3 chicken burgers and 1 cheeseburger. Otherwise, it was pretty good.

Worst McDonald's I've ever been to

Absolutely incompetent staff, their friendliness borders on rudeness. A wait of approximately 30 minutes doesn't exactly fit the definition of fast food, and by the time the food is ready, it's already cold. The burgers are always so crooked that they fall apart before you even touch them.

One of the worst McDonald's in Aachen ever. First you wait 10 minutes at the checkout. Then someone comes and says it will take a moment. Unfortunately, no one came after another 10 minutes. They simply don't want to serve the customer here. You can't use the terminals either because they've still been broken for months and they simply don't respond to pressing. Often the paper is empty and you have no receipt. Overall very dissatisfied. I would only recommend going here if you have a lot of time and patience.

I got a meat wrap instead of my mozzarella wrap. Since I'm a vegetarian, this food is now wasted and I'm going to bed hungry today. A really disappointing first experience - I can't do anything as I ordered online via Uber and they don't want to help either.

Avoid the self service machines, they take your payment and then fail to give you a paper. Luckily the staff gave me what I paid for.

Better to starve than buy there! you can't order anything! no coupons! Absolutely trash, unfriendly employees! The store stinks and is never cleaned!

This store is a disappointment. I come from the north and had dinner here late in the evening. I'm saying this because I didn't know this shop before and would like to give a neutral review. The order taking went well at the checkout. When I picked up the food I noticed that 2 burgers were missing, okay that can happen, I also know from the other McDonald's branches, after I let them know I also got the burgers. Now unfortunately the worst comes, The tray on which the food was packed was wet... That was totally disgusting, I actually lost my food and of course the food was soggy. The fries were unusually tasteless, but normally they are not well seasoned here. The cola had no carbon dioxide and there was no ice in it, because of the lack of carbon dioxide it didn't taste like normal cola at all. You know it differently. The McDonald's headquarters should urgently take a look here and take a look at the hygienic deficiencies. Hopefully you can see in the photos how wet the tray was around the edges.

It's abominable the service is not present waiting time to order 30 minutes hair in the food

Nice McDonald's with a lot of space (not a lot of people on Easter Sunday morning). There is outdoor seating in a courtyard too.

Unfortunately I can only agree with the bad reviews... defective terminals, exhausted staff, dirty toilets for which a fee is charged and then also cold food... a real shame.

It was an absolute maze when trying to get my food, service didn't really feel very friendly and communication was very bad.

I really can't recommend this McDonald's branch to anyone. Some of the machines for ordering are broken. Unfortunately, this is not new but a problem that has been occurring for a long time. Ordering still worked. Then I went to the checkout and wanted to pay. Unfortunately, this didn't work because none of the unfriendly employees felt responsible for taking care of the snake. After 5 minutes I went to the counter where the orders were placed and asked nicely if anyone was coming to the checkout. I was told that someone is coming now. Unfortunately I was disappointed and no one came at first. After another 5 minutes someone finally came. Unfortunately, not only the 2 problems occurred but also 2 more. I looked around the branch a little more closely while I was waiting. The facility is well designed but unfortunately no care is taken to ensure that it is clean. After a few minutes I received my milkshake. Instead of putting the straw down normally, it was simply thrown onto the counter and almost fell down, which I wouldn't want with the floor. I went out of the branch and checked to see if the chocolate sauce had been made. Of course the sauce wasn't made pure, which I paid extra for. But I didn't even go into the branch to complain because I didn't want to be served so rudely again. I'll never go to this store again. Really a shame!!!!

Food takes 20-30 minutes to arrive and we don't even have everything there! It's actually cheeky to be so open.

They charge for the use of toilets, even if you had some food here.

Catastrophe for the person with hearing loss. The numbers are not displayed on the screen, only called out, which may not be audible in the loud background noise

The worst branch in Aachen city that I have seen so far. I ordered a Big Tasty Bacon, it was delivered without bacon and the Mc Rib had no sauce on it. It was also very dirty there, the delivery to the table was very quick, there were a lot of service staff, but not even one table was wiped down, there were some leftover food lying around. I won't go there anymore.

We were in the branch today and it was a huge chaos, all the orders we had made were wrong, even 3 burgers were missing and when we asked we were just shouted at and we didn't get the sauces and the Minecraft gimmick that we had ordered the menu for. The store is not recommended

It's always dirty, the self-service machines are very slow and dull, and it takes too long to order. how can you wait 20 minutes for one happy meal?

The ordering machines were broken and the cash register wasn't staffed either. There is still rubbish on the tables throughout the restaurant as the clearing trolleys have not been emptied. The pick-up display didn't work either and the employees, who worked incredibly slowly, only called quietly and in bad German. The food was also not properly seasoned/cooked through or was sometimes cold again.

Cleanliness can clearly be improved

I was there early in the morning after the store opened for breakfast. What can I say? I'm shocked. It's the most disgusting McDonald's I've ever seen!!! It sticks everywhere, spit on the walls, disgusting chairs, etc...

Ordered a menu with Big Tasty. Instead of beef there was a weird piece of chicken inside. How is that even possible? After that I can not order here anymore and do not recommend to other people.That is a change of an original recipe. I can only guess, what kind of other violations may happen there.

I ordered a mc smart menu and then they didn't give me my fries

The shop is totally dirty, smells of urine, the floor is sticky, everything is sticky… but the service is very friendly..

McDonald's Aachen is the worst place I've ever been. It's very dirty, everything is sticky. The staff's attitude towards customers is like I'm asking for something for free instead of buying something with my own money. Very often you get an incomplete order. And what is particularly noticeable is the paid toilet, for which you charge money. I have never seen anything like this anywhere else. My rating: minus star. Dear McDonald's company, please pay attention to your customers' reviews.

I can't do anything with McDonald's anymore. Hence this negative review. So it's just my personal opinion. As a teenager and young adult, I basically lived on the stuff. Today people are more mature, wiser and more enlightened. I feel guilty and sick every time I enter one of these "restaurants".

After the renovation, the food doesn't take as long, and it's ready pretty quickly when it's not full

She just didn't give a cheeseburger and then she says we ate one in a minute and we're just lying

Very nice there. The toilet smelled a bit…

The staff is rude, the restaurant is dirty and the ordering machines are half-working. Avoid!!

There was a tiny burnt insect on the double chicken burger. Went to reception and said it politely. One employee was angry, as if it was my fault.

Nobody comes here and leaves the store hungry There is a lot of willingness to help here, which means that even if someone is short of money - just don't take advantage of it too much; is actually against the rules. Please don't overuse the free toilet or at least keep it clean ^^ Natural Burger King is even cheaper But basically, McDonald's has been around for a long time; impregnated into our taste buds with centuries-old recipes. That's why you give in to your food addiction or try to eat more cheaply for your health - but a few burgers and a bit of physical exercise also regulate this balance So relax

The toilet lady (black) is insanely rude and unpleasant.

These people apparently can't answer the phone when you call them

I order 20 plan nuggets and get the chicken and cheese box. Thanks for that. I only noticed it on the way home because I thought nothing could go wrong with such a simple order

Atmosphereless establishment. Far too few seats for the location. Food is like in any establishment. However, it has become very expensive in recent years. Not possible anymore with a family of 5.

Ambiance, if you can call it that. What can you say, the ordering board with touch barely works and is already pretty run down, the food is poor quality as expected but in the greatest need (hunger) it somehow goes down. Maybe also thanks to the cheap cola adulterated with water. But we are all aware of this and not to expect anything. 😊👍🏼

Ordered four cheeseburgers last night, my number wasn't called, nobody took care of my problem. Paid €12.00 for the bin, queue number was 241… Really bad! Paid money, didn't get food!!

Fries were cold and unsalted, food was tasteless.

Terrible McDonald's! They cheated me out of money and didn’t give me four euros, minimum. The guy at the checkout smiled and blatantly lied to our faces, didn’t give anything back and sent us away. We tried to prove it to him, showed him the receipt, but he just took it and left.

I find it an absolute disgrace that half of my order is missing and the fries that came with it are raw.

One of the scary McDonalds. Dark, winding - not inviting to linger. The staff, however, was super friendly and helpful! Food - just fast food, I don't have high expectations.

What can I say… unpleasant staff and cleanliness of the restaurant to review

No good, no good, service slammed on the ground, 1 toilet that closes out of the 3

It's okay if you pay €0.50 for the toilet... but... then it should be accordingly... door without handle... without lock... soap dispenser hanging from the wall... and the two toilets that can be used. Not really clean either.. for the ladies...:-(((

Someone had injected an employee with squeeze fruit and then the entire school was expelled, and the ordering machines are so slow that they leave you with permanent trauma.

The tables could be cleaned more often, as could the toilets

Disaster, this MC is unbelievable, unclean, unfriendly, I've never experienced anything like it...

Apart from the fact that it was very dirty, instead of plant nuggets... I got meat nuggets in a plant packaging... great, thank you :)

It wasn't a nice experience. I ordered a Mc Menu and got a Diet Coke instead of a normal Coke. The waitress didn't speak any German. I've been there many times and little mistakes keep happening. You can look into the kitchen and you can always see employees not wearing gloves and doing various things beforehand.

In my opinion, the employees are not in a particularly good mood, especially late at night, you can tell that they are just waiting for the end of the day

You can't redeem coupons with the app, the employees say it won't work at the checkout, which is nonsense... The ordering machine eats up points even though you cancel the order... The employees don't care about that either. Great service!

I don't know why, but things keep getting forgotten when I order. Today: 2x double chicken burgers, then a chicken burger, then nuggets, then the sauces and and and... A terrible cramp! Let's see how the service responds to my complaint.

It's McDonald's like every other one... Not good but not bad either.

For a long time! The staff is terrible

The bathroom crack is a must try, dealer is very friendly and offers good prices

The worst institution. dirty Toilets are closed. Nowhere to simply wash your hands. Piazaklad is closed, as if for cleaning. In the other half, chemical treatment is carried out directly near the visitors and between the still available tables.

It was really tiring to eat there! Tables are occupied by young people who only drink one cola even though there are six people at the table. No matter, you do it.

Update October '24 .. supposedly open from 7:00 a.m., when I wanted to have breakfast there at 9:00 a.m. I didn't even get in because they were loading/unloading.. please do that before opening hours.. that's how you lose customers

Hahaha oh man. They want to pass this as a McRib. There’s this annoyed 15yo girl at the counter. And one person in the kitchen. The touch screens are fatty and the floor as well. This shouldnt be a franchise

Arriving by car is not recommended, overwhelmed staff so you sometimes have to wait 20 minutes even if you order in advance, attracts assis and mini-wannabe gangsters like light attracts mosquitoes, uncomfortable atmosphere that doesn't encourage you to stay.

Free WiFi for 3 hours. The service is very friendly and the order is ready quickly.

Food tasted good but the cola was not carbonated and wasn't quite valid

Very bad at customer service . They behave like they dont want to take orders. Bad behavior

I haven't experienced that yet. 2 of the 3 toilets cannot be locked. Toilet paper is on the floor. Trash can overflowing. There's a toilet attendant sitting in front of the door... I'm just wondering what she's doing. The tables are full of smoke, they say a girl is coming with napkins. Does MC run out of cleaning rags?!. Honestly, I'm so shocked. This will be passed on

Bad treatment + not clean + there are mice

Normal and modern McDonalds with the current ordering machines, here 4 options for ordering. Of course, the machines are significantly slower than ordering from an employee. What's always annoying is that these machines are so slow and sometimes react little or not at all. But the topic has been known for a long time and no change has yet been seen.

Dierkes at the beginning after I got my food I wanted to sit down, but I couldn't because there was a literal stream of sprite on the bench. In addition, the employees wrote my best friend's wrong order number on the receipt, which meant we had to wait 30 minutes. In short: poor hygiene, incompetence of the employees and poor service.

Toilets are disgusting, service is the minimum and our servant was just annoyed and wanted to do everything as quick as possible. We sat outside and pigeons were picking old food from the table. We lost our appetite. Food is the usual.

App doesn't work, order terminal doesn't work, card payment doesn't work. Not my best Mces experience.

Very dirty long service and service board not working

Staff always seems really annoyed and unmotivated. It's not clean on site and the furniture looks pretty run down. The toilets are absolutely not recommended. They are dirty, the toilet doors don't close and there weren't even paper towels or anything else to dry your hands with. The floor also looked like it hadn't been cleaned in a while. The only good thing was the chicken burger that I recently ordered there. It was "freshly" made, was also hot and tasted good, unlike the last few times when the burgers were almost cold and soggy and they were pretty stingy with the toppings.

Don't go to the toilet. Dirty and the door cannot be locked €0.50

Service would be five stars if they wernt liars! 😠😡 They clear the numbers. 280 was said to be ready but I had to wait five minutes and everyone else after the number was cleared from the screen.

The charming woman at the toilet misgendered me and then hit me😭😭😭

Nice rear terrace but the cleanliness leaves something to be desired for this one

Food is dry and bad and staff is unfriendly and it is very hot and I had to wait almost an hour

Order was incomplete, calls were simply ignored. money not refunded. rip off!

Toilet has to be paid for. Still not clean and no toilet paper available.

Everything is done slowly. Tastes more like garbage

Self-service machines never work properly, and sometimes the codes don't work. There is always no one at the cash registers and they only come if you call for a long time and often get confused. McDonald's is right in the center but is always disgustingly slow. “Speed” is clearly not about this place. Luckily the toilet is clean. The food is ok, like at all McDonald's

Stupid sons of bitches all of them

Never had such a bad experience. Rude, impatient service. Never here again

I only visited the toilet, it was clean and well maintained.

Many different people meet at McDonald's who want to eat something quick to keep going and with so many options and such a large selection it is always nice to enjoy something.

I didn't go there for a few years. And it was so bad chicken burgers and fries were like soap or sponge by taste. I definitely won't go there again.

Just a McDonald's. What's annoying is the "toilet lady". If you rub your hands or something similar. If you want to do something, you have to take the order receipt with you otherwise the friendly ladies won't let you go to the toilet. Alternatively, you can also pay in cash if you want to go to the toilet.

Still no ice cream in drinks, fries cold!!!! Last drek

The atmosphere is horrible, the furniture is dirty and partly broken. The smell of urine, cheap beer, marijuana and poverty is constantly in the air, not food. The toilets are in a dilapidated state, doors and urinals are broken, there is a lack of soap, and even the tap was taken by a homeless person. The staff is overwhelmed and unfriendly. An overall unpleasant visit.

Tables, ordering terminals, outdoor area and toilet are not exactly clean, otherwise (to go) okay

I repeated my order twice and twice it was issued incorrectly.

Yes, yes, those were the days when the restaurant was clean and the staff was friendly and reliable and the food was served warm. Where did she go in the good old days?

Some of the service staff were very unfriendly in this branch, and you were simply left standing at the "checkout" with the justification that you would close the checkout first and not accept any more orders until the rush at the pick-up counter was reduced. You could only order at terminals if you took it with you, which meant you couldn't even get your points or redeem your coupons, which of course meant you had to pay more. In addition, the orders were not received properly at the checkout or were processed incorrectly at the point of delivery. Not to mention the fact that the restaurant was totally dirty, there was paper and chips everywhere, on the tables and on the floor. There were no napkins or straws at the self-service table. When asked, they explained in annoyance that there were no more straws. Sorry, this branch should learn a big lesson from other branches. I have never experienced such chaos, unfriendliness and dirt. Okay, Aachen is a larger city, so you have to hire more staff or train the staff to deal with such a situation.

ABSOLUTELY RANZ STORE not recommended, I'll never come here again!!!! Staff absolutely unfriendly and incomprehensible when calling the numbers only mumbled words were understood and then he also became unfriendly MEGA boldly we were told that there was no table service today 2 minutes after we sat at our place we saw two people being served at the table we can Just to explain this to myself then I wanted to enjoy drinking my fanta and saw a French fries in my fanta bah!!!! AND NOW THE HEIGHT IS COMING!!!!! WE ONLY HAD 4 NUGGETS

Never again. Fries were green, hair in the burger and the drink was full of dirt. Really shabby!!!

incompetence honestly had to go to the counter three times because they couldn't figure it out, no high school diploma is visible, otherwise it's pretty nice.