McDonald's in Köln

25 minutes for a latte macchiato Chaos Shop 0 stars

So I honestly don't know how you can forget the dirty sauces every time. Curlyfries are not bad without sauces, but only if they are warm and fresh, which doesn't happen very often. Nuggets - just as bad. It's really not difficult to read the order from the monitor and pack the things the way they were ordered, because after all I'm now missing €1 from the order (the two sauces). Then the 30 minute wait would be worth it if you can be sure that everything is there.

What can I say about this restaurant, rude service, don't even make an effort, the food is not great plus 1 hour of waiting for nothing. So McDonald's well slammed.

Really bad. Expected time: 1 hour when there are only 5 people. Plus cold food. And their songs of****...

Record of impoliteness, the guy at restroom pushed me literally

Too small, especially the toilets are dirty and too small.

Terrible McDonalds with unfriendly employees. Orders are shown on the screen as ready for pickup in order to distort the statistics. Waiting times of over 15 minutes are the rule despite there being little crowd. The receipt was almost violently torn out of my hand - the main thing is that you can't leave a review.

No, my food was cold, I didn't get my coke and the staff was incompetent. I also waited half an hour for my food and missed my train

This is the best view from a McDonald’s I’ve ever seen! Other than that, it’s just a regular McDonald’s like anywhere else.

I came at 11pm, made an order on a tablet, I just had to pay, a worker made orders for five customers, after 10 minutes of waiting, I came to ask how long should I wait for the casir because his colega was going somewhere and he was picking up orders himself, it's very incompetent for McDonald's to end up leaving an employee who has to do everything and there is also a very long delay. I didn't take my order until 11:30pm and still have to wait for it to be given to me. If you want to get your food much faster, it's better to walk 200 meters to the main station, where there are a lot more workers, and everything is done like fast food, not like here.

I haven't had anything like that at any McDonald's. Food was relatively dry and cold. Fries were not full but medium. Then the ketchup would be forgotten to give me. And what's the use of the pick-up system if you constantly delete numbers and then call them loudly when the "food" is ready.

Ordering took forever and half of it was missing. When you complained to the staff you were just turned away.

I waited a long time for my order and they still didn’t deliver the toy.

Cheeky employees wait 2 hours for food, it's even better in Duisburg

This place is very bad, they don't bring the food well, you have to wait for a long time, so if you want to go to McDonald's you better go somewhere else because it's a disaster and they charge money for the toilet

I like toys and wanted the chest

on April 3rd, 2025 at 6:45 p.m., an unfriendly woman worked and the woman was disrespectful

I had to wait 45 minutes for my McRib and milkshake. I paid with a card so it would be faster, but no luck! I waited 45 minutes, asked every now and then, and at one point mine was ready for pickup, but they said it wasn't ready yet, and at some point it was taken away... Then I had to leave for the train station to make it to an appointment on time, without my food. Never again!

Today at McDonald’s (Marzellenstraße 2-8, 50667 Köln) my 11-month-old baby and I were denied access to the restroom, even though I was a paying customer, had purchased food, and was sitting at a table. The staff was extremely unfriendly and did not offer any alternative solutions. This is completely unacceptable service for an international fast-food chain! I do not recommend this restaurant to anyone.

Juice loading takes a long time

If you need fast food, it's fine. But my food was very "okay". McDonald's state side is much better.

Not recommended, I had to wait for 45 minutes after asking several times for warp and a kako Troz even though the store wasn't very busy/true

They looked at us like it was our food but just the last time they went to someone else twice.

On average 3 stars are okay. There are days when everything you order arrives quickly and hot on the tray or in the bag. And there are the other days when nothing is going well and you have received the wrong products and are looked at stupidly when you point it out.

The system for receiving and issuing orders does not work. I chose coffee with sugar. They gave it to me without sugar and without a stick to stir it. I waited a long time in front of the pick-up window. Customers who ordered delivery to the table sat for more than 20 minutes without their food. The tables are not cleaned, no one removes used trays. The service couldn't be worse!

•get the wrong food •No spoon or straw for ice cream and milkshake •After we mentioned it, we were given the wrong answer again

That was the worst experience I've ever had at MCDONALD'S. I ordered 2 MCsundy, one was normal and 2 had too little caramel. The staff didn't respond to my request and the restaurant was very dirty.

Attention, reviews will be deleted here ;) Was here on February 25th. and had the simple order of a Big Mac meal. After waiting for more than half an hour with table service, my patience broke and I asked the counter where my food was. After checking my receipt, I received no response. Only after asking again did they try to tell me that I had already received my food. Super bold. Then I was completely carelessly given a Big Mac with only one patty. Salad was also already brown and not edible. It should also be noted that two 'scammers' entered this branch, including one who wanted to steal my friend's cell phone using the newspaper trick. What will I take away from this visit: Employees who lie and don't want to communicate and don't even want to work there. Super bad service. Super dirty branch. Bad burgers. No security.

I just wanted to charge my cell phone, the socket is closed. There are 2 in this entire store. AND THEY ARE SCREWED DOWN 😡

Kokend brak van pr-weekend, ff burger halen. Burger smaakt naar rubber en is plat, vrouw achter de balie, oliedom. Slechtste ervaring ooit, ik kom hier nooit meer terug!

The McDonald's is very busy, and it's not a nice experience going there, I went there after my climb to the top of the cologne, so the food and drinks(I ordered a large coca-cola, and one or two McChicken, im not sure) were very refreshing and good, but in the end its just simple McDonald's food, the wait time was like 20 minutes, what's way to long for ordinary fast food, and you feel very cramped in the store.

It was very Tasty, You should try it!

We were waiting 15 minutes to pay and we still didn’t get our food

The food was cold we waited more than an hour and everything was yuck!!🤢🤮 The service people were also mean and rude and annoying.!

Bad, I only ordered a burger and waited half an hour to load very poorly

It was a pleasant experience, nice staff, freshly made food. Store clean. I was there shortly after breakfast time and it was explained to me that breakfast offers were no longer valid and then I would be helped to choose an alternative. I received my order quickly. After me there were other people and also with some children, from my observation they were all well helped and served. I would love to come back there when I come to Cologne. Thanks!

I waited more than 45 minutes for my food. The employees were also unfriendly and inconsiderate.

Nearly got in a fight with the fake toilet attendant. He spotted that I was a tourist and demanded a tip from me. Told me if it happened again I would regret it. Not professional and clearly scamming tourists.

Delicious sandwich fresh French fries

Este fue uno de los pocos lugares abiertos el día de Navidad mientras estaba en un crucero por el río. Mucho más ocupado de lo esperado, pero el servicio era bueno. Café y Chocolate según los estándares habituales de McD y tubería caliente.

Man wollte nur auf die Toilette gehen aber der Putz Mann hat uns richtig laut in der Toilette angeschrien und wurde fast handgreiflich. Wir haben vorne an der Kasse Bescheid gesagt aber denen waren das komplett egal. Total unsicher da! Passt auf euch auf!!!

dirty, no heating, cold inside.

Good place to eat but crowded and busy staff.

Very slow did not expect to wait over 20mins for bloody cheeseburger and mcnugget in a mcdonald and the food isn’t even hot

You already know that you are not obliged to pay 50ct for the toilet? You have to read the small print, it usually says something like: “it would be nice” “a gesture of 50ct…” Don't get fooled people

Over 20 min waiting, mouse in the kitchen

It was extremely dirty!!! The floor, the tables, even the trays were greasy. The worst thing was that we saw a MOUSE in the kitchen when we ordered. I didn't eat anything after that.

The staff today exactly 10 minutes ago were extremely unfriendly and dubious Customer service is definitely not a priority here. All that was missing was that the employees became violent, it was an outrage

My experience at McDonald's was extremely disappointing. The manager's behavior was very unprofessional and rude. It seems like the manager hired employees who have no idea how to deal with customers or perform their tasks properly. Such behavior is completely unacceptable for a global brand like McDonald's. Management should address this issue seriously and improve staff training to provide a better experience to customers

Do not go. I was there today at noon. The place wasn't crowded, but it took 25 minutes to get two take out cheeseburgers, which were cold. There seemed to be only three employees on shift. Besides that, the floor was so sticky that I'm surprised it didn't pull my shoes off. It hadn't been properly mopped in days. Disgusting!

I've been waiting for shitty nuggets for 15 minutes, hello? Can something like that be called fast food? Calling yourself slow food is more appropriate

I waited for the cashier for 30 minutes, he only came up after my long requests

Dirtiest McDonald's ever! There are a lot of mice and rats in the dining room!

Very long waiting times, looks like noone knows what they are doing , 20 people in the que waiting and noone gets their food

1 star is really too much and that sounds cliché, but it is really bad. Waited over an hour for 2mc muffins, a wrap and something to drink. Very inexperienced and unfriendly staff. The floor is sticky on all sides. After half an hour we asked where our food was and we received a very unfriendly answer. We had to wait, because it was not ready yet. We only saw the other reviews when we decided to write a review ourselves and we were shocked. really like it. How can his tent still be open!! Really ridiculous. McDonald's do something about this.

Pretty clean McDonald's. The order was freshly prepared and the employees were friendly.

I don't think it's nice that you have to wait here for over half an hour!!! So that really takes up a lot of time

How can this place still be open? Worst mcdonald’s ever.

I ordered a double takeout hamburger, but in fact there was only one patty. The check is taken away. Money is collected at the entrance to the toilet, but it is not clear why, if the toilet is terrible!

Terrible staff service and rudeness, on the night from 12/23/2024-12/24/2024

Visitó McDonalds el 16 de diciembre de 2024. Llévatelo ordenado. Comida de envoltura de pollo y hamburguesa con bebidas. El pollo envuelto era crudo y no comestible, pedidos no completos (faltan papas fritas) bebidas no disponibles así que sustituido. No volvería

Such an unpleasant boss, he's too full of himself to bring small parts to the table and then you order something and it's not shown on the board, you're just being ripped off.

I've had enough now. For the third time in a short time, a burger without a patty... How can you forget the most important thing about the burger?! How can you not notice this? Just annoying! And then you pay money for it...

Worst experience ever, food was ok ok and the Staff is not cooperative at all , a lot of thieves are around and our bag pack has been stolen from the same McD and we were seating under the cctv camera but don’t know why they are not allowing to check..

Very bad food, everything is dry and even the control screens were kopet. Burger was really not okay. Way too small, no sauce, very dry. Truly the worst mac I have ever been to in the entire world. Stay away from here.

I was ill and they didn't sell hot water

Afrem Vester employee is really great

I waited for 1 hour and didn't get any food

The Indian cashier of this branch has a terrible behaviour towards customers specially with foreigners.

We only got our food after 1.30 hrs

Chicken nuggets not crispy, the container it was in was dirty with sous, the floor of the toilet was sticky and one was clogged

Boss is down and doesn't collect. No ordering process possible.

This is the dirtiest McDonald's branch I have ever visited in my life. The place is extremely dirty and polluted. There is dirt everywhere on the floor, leftover food on the tables, the floor and the chairs alike. All the trash cans are so full that trash is overflowing. Without exaggeration: you feel like you're stepping into a garbage can when you enter this branch. I should mention that this was my first visit here, and it was in the middle of the night. So I'm not sure if the restaurant is always at this level or if this was only the case in the specific circumstances of my visit. However, it should never have been this dirty while people continue to eat in this giant trash can. Most other McDonald's locations are much better! It's a shame that a branch in such an important and central location in the middle of this beautiful city is at this level. Plus, don't be surprised if you have to wait 25 minutes just to get a medium-sized portion of fries - which is also served cold! A potentially important point: the staff here don't speak English and won't understand you at all. If you, as a tourist, do not speak German, you may be forced to ask another guest to help you translate a simple sentence in this restaurant. I don't recommend this branch.

The very last one. Been waiting for our food for 50 minutes. The staff is also rude. Close the store!!!!!!!

What kind of unqualified specialists are these? German language should at least be understood. You can personalize various products individually using the app. The bacon was missing from my burgers, for which I paid over 1 euro per burger.

Dirty, filthy and unfriendly - one of the worst fast food shops I've ever visited.

Waited half an hour for a burger and two coffees... In the end our order wasn't even shown, but simply placed on the counter, so the burger was cold. Never again...

It's always messy here, the employees are unfriendly and disrespectful towards the customers.

I wait 15 minutes for a 20 nugget box and a coke, the ordering machines don't all work

Workers extremely rude and disrespectful to customers.

Massacre! There's a McDonald's in the city center, right next to the cathedral, and the toilets are in such a condition that I feel like someone spit in my face. Complete lack of respect for the customer if the restaurant provides you with such a toilet! In the men's room, 1 toilet and a broken door lock and dirt 🤮 German friends, come to any public toilet in Poland and see what the toilets should look like, plus they are free 😆 shame on you!

Terrible service, rudeness, unprofessional behavior, insults. We weren't given a burger. My colleague couldn't pinpoint exactly what was missing, so he went to the checkout and said we were missing two other burgers. When we were given the two additional burgers, we realized our mistake and wanted to apologize. But the employee who came to us first started insulting us. After ignoring our request, she took away the receipt and the burgers. We wanted to resolve the matter peacefully and asked for the receipt back, only to receive rejection, threats and rude behavior from the store manager. An extremely unpleasant impression. The food wasn't tasty. Instead of 20 nuggets we received 19. Instead of normal service we felt like we were spat in the face.

employes take like 20 minutes to cash register

employees take 5 hours to come to the register and they cant even make your order correctly. u have to ask them to bring food bc thet just dont remember what u ordered

There seems to be a problem with the employees here. Three people for the whole Mac. I waited 15 minutes for the cashier, 30 minutes for the order. As a result, all this was served by one woman.

Bizarre noise in the restaurant, waiting 40 minutes (!) for food and then receiving fries that were not cooked, bizarre.

The Mcflurry machine didn't work and i am craving for one. They gave me 2 mcchickens in return but that doesn't tickle my itch at all

Wankers never checkout. -10000 Aura

TOILETS ARE FREE TO USE FOR CUSTOMSRS. Food was good it's always nice to try new McDonald's when aboard to compare the menus. Be warned the toilets are free for customers to use there are reviews of people saying you have to pay. You DON'T there is a sign up in the corridor leading to the toilets where someone will stand and will ask for money she stands in front of the sign which is only written in German once she moved I translated the sign see attached picture it's only a tip not a charge. They must be the richest people in cologne me and my partner did not pay we just ignored her and she left us alone and managed to use the toilets for free. They will harras you for money whilst waiting she must have made €20 in 15 minutes whilst we was waiting definitely a tourist trap.

The floor is slippery because the mixing ratio is wrong. Apparently you want to get sued because people can easily lie about it.

The premises are quite small, especially at lunchtime. But the service is fast, the workers listen to customers. The food is good although my burger was a little crooked

Underground service. Overwhelmed staff. Technology at the output is constantly broken. Collection numbers are not announced clearly. The many tourists in particular don't notice anything here. Not a good impression of Cologne

Staff friendly. Price/performance is not right. For that money I can get a delicious pizza somewhere else. You can only go here when everything is closed. But it's not due to the branch.

If you don't get insulted by the toilet service, it's ok👍

Dear McDonald’s management, I would like to file a complaint about an extremely disappointing experience at your branch at Marzellenstraße 2-8, 50667 Cologne, Germany. On my last visit there I was treated extremely rudely by one of your employees, who was in his mid-forties, slightly dark-skinned and had slightly gray hair. When I stepped forward to pick up my order with the receipt, this employee suddenly reacted very loudly and rudely. He asked me to stand back and wait for him to call me. I was extremely embarrassed by this inappropriate behavior in the presence of other guests, which is why I ended up leaving the store without my order. I ask that you take this complaint seriously and take the necessary steps to ensure that all customers are served respectfully. I would be very grateful for any feedback on how you will deal with this matter. Best regards,

The food tasted good, however it wasn’t good as I threw it up. The service was fast and quick. I was asked for money by a beggar inside the restaurant however. The restaurant seemed to be clean, and the toilets were clean

Needs a clean up. Eat in area is dirty

Not the best but probably the best placed, but it's dirty let it go 🤦 But practical to start a day of walking.

Rude staff, waiting time too long, no clever answers from the staff. Not recommended!!

Normal McDonald's, the only negative is the paid toilet for either 50 cents or a euro. I don't remember