McDonald's in Köln

I was ill and they didn't sell hot water

Afrem Vester employee is really great

I waited for 1 hour and didn't get any food

The Indian cashier of this branch has a terrible behaviour towards customers specially with foreigners.

We only got our food after 1.30 hrs

Chicken nuggets not crispy, the container it was in was dirty with sous, the floor of the toilet was sticky and one was clogged

Boss is down and doesn't collect. No ordering process possible.

What kind of unqualified specialists are these? German language should at least be understood. You can personalize various products individually using the app. The bacon was missing from my burgers, for which I paid over 1 euro per burger.

This is the dirtiest McDonald's branch I have ever visited in my life. The place is extremely dirty and polluted. There is dirt everywhere on the floor, food remains on the tables, the floor and the chairs alike. All the trash cans are so full that trash is overflowing. Without exaggeration: you feel like you're stepping into a garbage can when you enter this branch. I should mention that this was my first visit here, and it was in the middle of the night. So I'm not sure if the restaurant is always at this level or if this was only the case in the specific circumstances of my visit. However, it should never have been this dirty while people continue to eat in this giant trash can. Most other McDonald's locations are much better! It's a shame that a branch in such an important and central location in the middle of this beautiful city is at this level. Plus, don't be surprised if you have to wait 25 minutes just to get a medium-sized portion of fries - which is also served cold! A potentially important point: the staff here don't speak English and won't understand you at all. If you, as a tourist, do not speak German, you may be forced to ask another guest to help you translate a simple sentence in this restaurant. I don't recommend this branch.

The very last one. Been waiting for our food for 50 minutes. The staff is also rude. Close the store!!!!!!!

Waited half an hour for a burger and two coffees... In the end our order wasn't even shown, but simply placed on the counter, so the burger was cold. Never again...

Dirty, filthy and unfriendly - one of the worst fast food shops I've ever visited.

It's always messy here, the employees are unfriendly and disrespectful towards the customers.

I wait 15 minutes for a 20 nugget box and a coke, the ordering machines don't all work

Workers extremely rude and disrespectful to customers.

Massacre! There's a McDonald's in the city center, right next to the cathedral, and the toilets are in such a condition that I feel like someone spat in my face. Complete lack of respect for the customer if the restaurant provides you with such a toilet! In the men's room, 1 toilet and a broken door lock and dirt 🤮 German friends, come to any public toilet in Poland and see what toilets should look like, plus they are free 😆 shame on you!

Terrible service, rudeness, unprofessional behavior, insults. We weren't given a burger. My colleague couldn't pinpoint exactly what was missing, so he went to the checkout and said we were missing two other burgers. When we were given the two additional burgers, we realized our mistake and wanted to apologize. But the employee who came to us first started insulting us. After ignoring our request, she took away the receipt and the burgers. We wanted to resolve the matter peacefully and asked for the receipt back, only to receive rejection, threats and rude behavior from the store manager. An extremely unpleasant impression. The food wasn't tasty. Instead of 20 nuggets we received 19. Instead of normal service we felt like we were spat in the face.

employees take 5 hours to come to the register and they cant even make your order correctly. u have to ask them to bring food bc thet just dont remember what u ordered

employes take like 20 minutes to cash register

There seems to be a problem with the employees here. Three people for the whole Mac. I waited 15 minutes for the cashier, 30 minutes for the order. As a result, all this was served by one woman.

Bizarre noise in the restaurant, waiting 40 minutes (!) for food and then receiving fries that were not cooked, bizarre.

The Mcflurry machine didn't work and i am craving for one. They gave me 2 mcchickens in return but that doesn't tickle my itch at all

Wankers never checkout. -10000 Aura

TOILETS ARE FREE TO USE FOR CUSTOMSRS. Food was good it's always nice to try new McDonald's when aboard to compare the menus. Be warned the toilets are free for customers to use there are reviews of people saying you have to pay. You DON'T there is a sign up in the corridor leading to the toilets where someone will stand and will ask for money she stands in front of the sign which is only written in German once she moved I translated the sign see attached picture it's only a tip not a charge. They must be the richest people in cologne me and my partner did not pay we just ignored her and she left us alone and managed to use the toilets for free. They will harras you for money whilst waiting she must have made €20 in 15 minutes whilst we was waiting definitely a tourist trap.

The floor is slippery because the mixing ratio is wrong. Apparently you want to get sued because people can easily lie about it.

The premises are quite small, especially at lunchtime. But the service is fast, the workers listen to customers. The food is good although my burger was a little crooked

Underground service. Overwhelmed staff. Technology at the output is constantly broken. Collection numbers are not announced clearly. The many tourists in particular don't notice anything here. Not a good impression of Cologne

Staff friendly. Price/performance is not right. For that money I can get a delicious pizza somewhere else. You can only go here when everything is closed. But it's not due to the branch.

If you don't get insulted by the toilet service, it's ok👍

Dear McDonald’s management, I would like to file a complaint about an extremely disappointing experience at your branch at Marzellenstraße 2-8, 50667 Cologne, Germany. On my last visit there I was treated extremely rudely by one of your employees, who was in his mid-forties, slightly dark-skinned and had slightly gray hair. When I stepped forward to pick up my order with the receipt, this employee suddenly reacted very loudly and rudely. He asked me to stand back and wait for him to call me. I was extremely embarrassed by this inappropriate behavior in the presence of other guests, which is why I ended up leaving the store without my order. I ask that you take this complaint seriously and take the necessary steps to ensure that all customers are served respectfully. I would be very grateful for any feedback on how you will deal with this matter. Best regards,

Needs a clean up. Eat in area is dirty

The food tasted good, however it wasn’t good as I threw it up. The service was fast and quick. I was asked for money by a beggar inside the restaurant however. The restaurant seemed to be clean, and the toilets were clean

Not the best but probably the best placed, but it's dirty let it go 🤦 But practical to start a day of walking.

Rude staff, waiting time too long, no clever answers from the staff. Not recommended!!

Normal McDonald's, the only negative is the paid toilet for either 50 cents or a euro. I don't remember

The kitchen is open so you can see employees constantly chatting, stuffing their pants, licking their fingers and then touching the food. This is really disgusting.

This is the closest mcdonald to the dom, so a very turistic place, staff were very rude and clumsy we waited a lot for our order even tho there wasn't a lot of people and we even got it wrong. I tried to talk to the staff multiple times but i got totally ignored even if they heard me quite well.

Incredibly slow, especially for being this close to the station.

The Mcs here is always emptier than at the main station and that's why I think it's better. Food is just like at McDonald’s and so are the employees. Neither is particularly special or good.

Burger wasn't cooked through. Employee yelled at us And a very long waiting time

Located just across the Cathedral. Visited for lunch, when it was fully occupied, had to wait for table. The place / table were not completely clean, may be because of over-crowd. Once ordered, serving was prompt. Ordered Burger, Fries & Coke, foods were okayish, portions were relatively small. Had to hurried-off our meal for other waiting customers. Overall reasonable option for a quick bite at affordable price.

Food was cold and service cart was not emptied

Unfortunately I have to give 1 star. It would be much easier for me to give negative stars. I was there this morning with my wife and I ordered 2 cocoa for us. How this was prepared was truly impossible. More lumpy cocoa powder at the bottom of the cup than even in the cocoa. We were there twice today. The first and certainly the last time. Never again!!!!!

Good ol' McDonald's in the centre of Cologne, right outside the Dome. Very busy especially at late nights, they do have self-order kiosks however the waiting can be long. The cafe is quite dirty and definitely need cleaning but hey, grateful it's opened when nothing else is opened.

I/we have never seen/entered such a disastrous "shop", the staff leaves a lot to be desired (unfriendly) there is another way to clean it And what's worst is that you have to pay and get NO food. After ordering, we waited for an hour after several queries and were constantly told that our order was in progress. Meanwhile, others kept getting their orders. After waiting for 45 minutes, I set a deadline of 5 minutes, but this was not met, so after an hour of waiting I emphatically asked for my/our money back for just a smart menu cheese burger, chicken burger and a milkshake. At first they didn't want it The note that an hour wait in the McDonald's at the cathedral is normal. People are still fine For me/us, this McDonald's at the cathedral in Cologne is the very last thing

I'm standing in line at the checkout to pay cash, the cashier has been gone for 15 minutes. The queue was insane. The employees are running around doing something, they are asked to come upstairs to take orders and the answer is "yes, yes" but they stand there and ignore them. To make matters worse, the floor at the checkout is sticky. Lots of tables that weren't cleaned.

The worst service and the worst education of all the fast food restaurants I have been to.

Despite the seemingly constant understaffing and the central location of this branch, the staff here really makes an effort. I have always found it to be friendly and enjoy going to this McDonald’s.

I do not recommend that you have to wait 30 minutes to order, the service is not nice and when you ask about your order they tell you that it is not possible that you did not receive it and you wait another 15 minutes..

The worst mcdonalds I've ever been to in the whole world. Absolutely rude, disgusting behaviour from manager that refused to give out straw for a drink to a person with medical condition that makes it painfull to drink normally. Because what?? "Oh yeah because straws are just for shakes and if they give it out they want have them for shakes" that's like the most unnexpected ridicolous thing to happen in mcdonalds, what next you're gonna refuse to hand a napkin? Should be fired immediately

Were there and the staff is unfriendly and it takes forever to get your food

I was yelled at when I asked where the other half of my order was.

Waiting takes too long and is too cold

It took forever to get our food, unfriendly service and very poorly organized.

Everything was fine, it was full when we visited.

You need a lot of time to prepare the food

here a mouse was literally running around in plain sight, my friend and I came up and said that they had a mouse running around the hall, they said there was no mouse in a rude voice and left without letting them finish, McDonald’s should check the services, because the people carrying the infection are running around)

The institution is terrible! 🤬 This is the only poppy after which I have no more desire to come to poppy! Burgers, dry cucumbers in them are very coarsely chopped. Burger with chicken makes me vomit. I can't taste any bread. Fanta is simply diluted with water and ice! I waited a long time for the order. The nuggets smell of oil and have no taste either. For the first time in my life, I didn't finish an order of poppy seeds and was angry 😡 I really miss poppies in Poland and Ukraine, the most delicious poppies there. 🇵🇱🇺🇦❤️

I usually enjoy going to McDonald's and have been to many different ones. The food tastes pretty much the same everywhere, but it doesn't always look the same. The burger I ordered was completely soggy and cold, and it didn't look particularly appetizing because there was just way too much sauce on it. The service employees looked anything but competent and also looked extremely grim. I don't really want to say much about the ambience, it's just horrible, even at the train station it's nicer than there...

Bad experience - disappointing and disrespectful Unfortunately, I had a very bad experience at the McDonald's on Marzellenstrasse in Cologne. The store was in a pretty disorganized state overall. The tables were dirty and there were hardly any clean places to sit down. The waiting times were far too long, even though it wasn't particularly busy, and the staff seemed overwhelmed and uninterested. The behavior of one employee was particularly disappointing. He was tall, had short hair and a beard. This employee was extremely rude and disrespectful. When I asked a simple question about my order, he made fun of me and even laughed at me. This kind of behavior towards customers is completely unacceptable and completely ruined my experience there. I hope management takes care of these issues because I definitely won't be visiting this McDonald's again.

Even as a customer you are asked to pay very rudely with wild gestures and shouts from the “professional”

Unfortunately, the store is always very crowded and there are only a few seats, making it difficult to find a spot. I ordered McShaker fries, but unfortunately I only got regular fries. As I noticed, this also happened at a few other tables. Another point is that you have to pay to use the toilets, which in itself would be fine if they were kept well clean. Unfortunately that wasn't the case. Other than that, the food was fine and tasted as you would expect. With a little more attention in the kitchen and cleaning, the visit here could be made even more pleasant.

Waiting over 40 minutes for a Big Tasty menu

Table was disgusting system stuck on no straw for milkshake

Would have to wait half an hour for my cookie

This McDonalds has potential but it doesn't use it. My burger was “less” than lukewarm, and a huge blob of ketchup was spread across our table. However, nice service👍

Disgusting filthy. Having paid too much for a bad burger we then had to pay to go to the toilet whilst the only cleaner is stood taking money rather than wiping tables

We came to Cologne for a tournament and stayed at a nearby hotel. We visited the restaurant several times. The screen for order numbers wasn’t working correctly, and they took a very long time to process orders—I waited about 25 minutes. And we saw a RAT running through the kitchen. It was terrible; I wouldn’t recommend this place to anyone.

McDonald's OK, service a little long. A shame, a woman sitting next to the toilet extorts you to go to the toilet and puts her disgusting arm on you to prevent you from going to the toilet, even with a 3 year old kid who has difficulty holding back!!! A shame and illegal, nothing is displayed to pay for the toilets, they are included in the price of the service. Never again, I will warn McDonald Germany. Go on your way.

Very dirty, fries not salted and undercooked. I was surprised that the toilet costs 50 cents, although we made an order at the establishment.

This is terrible! The service is at the level of a cesspool, the food corresponds to the level of the institution. Somehow, a dark-skinned uncle who sits near the toilets knocks out money for visiting the toilet, even if you bought food in the establishment. Avoid this hole.

Very slow with workers. You have to wait over 30 minutes for a small order

1 star review because YOU HAD TO PAY TO USE THE BATHROOM. WE WERE STOPPED AND ASKED FOR MONEY EVEN THOUGH WE HAD BOUGHT AND EATEN THERE. As we queued for bathroom we could clearly see the person charging for the bathroom was pocketing ALL the money he was getting. People he stopped did not have coins to give so were turned away. DISGRACEFUL…. MC’DONALDS should be ashamed.

Absolutely the worst McDonald's i have ever visited. Burgers are badly dressed, missing ingredients and have been kept for way to long. Do NOT visit, the "restaurant" itself is also disgusting, cleaning seems to be an afterthought. Food tastes like it has already been eaten. I can not stress enough that you should avoid this place. There are like 20 McDonald's in Cologne, all better than this one.

Incorrect information on the screen regarding readiness. Extra 50ct for toilet use

The toilet cleaner was extremely unfriendly!!!!!The toilets were very narrow, dirty and we were literally threatened (!) to pay money (even though it was free). Such an impudence!!!!!!!! A dark-skinned, aggressive man... Please fire him so that he learns decency and doesn't scare the customers!!!!!!!!!🤬🤬🤬🤬🤬 Tzzzz

Bad and unfriendly employees Yesterday on the evening shift there was far too little McFlurry ice cream. I was only asked about this with the words: should I weigh in? Put off... So unfriendly and off-putting to customers. Never again! Better the McDonald's in Cologne Central Station

McD WAS okay and, above all, cheap. The food hasn't changed, but the service has gotten worse with the stupid terminals and the prices are now just outrageous. Then the app wants to constantly query the location - changes at all times. I'm not sure of anything, many customers won't come anymore. In any case, I'll save it and only come back when the prices do the same.

Terrible service, I highly do not recommend this establishment

The fries are not cooked through and don't taste good. The burgers were just thrown in and were no longer good. The ice cream was yogurt instead of vanilla and the drinks, especially Sprite, were very disgusting and gave me a gagging feeling!!!

We packed three menus in one bag, which tore right near the cash register. No replacement was made. The potatoes are soggy, the Big Mac is the worst I've ever tried.

Everything is as usual and that’s good 👌

The toilet cleaner was very(!) unfriendly - the toilets weren't clean but they charged money. Arbitrary selection of who has to pay and who can go for free.

I you would interested which could be most tasteless Big Tasty awer , this place could help with answer.

Ignor anyone asking for money to use the toilet.

I don't think the term "fast" food means that you have to wait over an hour for your order and then you finally have to find out yourself whether the order was forgotten. A visit is not recommended unless you feel like long waiting times, slow staff and bad service ☺️☺️

Incredibly bad!!! I waited over an hour for my food, but whether that can still be reconciled with the term “fast food” is self-explanatory. It may be that the extremely bad experience at this McDonald's is linked to staff problems, but that's clear to me Still not, which is why the majority of employees display a pace and attitude that can be compared to a relaxing day at the beach on vacation! Overall very bad, not recommended and hopefully some constructive feedback for those responsible…

We waited an hour for food. Service is lousy and the people behind the counter are unfriendly and slow. Never again!☺️☺️☺️☺️☺️ ps Travis' concert was awesome

Wait a long time for your order👎

We went to eat. But we had to wait a long time and it was dirty. Then homeless people come in every 5 minutes to beg and constantly touch you, which I found really stupid because you can't eat in peace. The employees weren't interested in that either... Based on the reviews here, it seems to be a long-term problem, no wonder that there is also mold infestation given the poor hygiene.

Very dirty, trash bins were overfilled, trash on the floor, tables. Chaos in the kitchen. Workers were handling money and then touching food without washing their hands. Portions were too small. Fries were uneatable - white, not done. Sadly, had to toss almost all the food we bought.

30 min wait for my order, never experienced that before

I was yelled at by the staff and received eye rolls because I said that my friend's food, which she had already paid for, was no longer shown on the display (someone else just picked it up, as it turned out later) they refused listened to me and ignored me until a young man helped me. When they understood my problem, they said that it was not their problem and turned away. I had to argue with them for a long time until they agreed to prepare the food again. Very bad, I just don't think it should happen like that, since it wasn't my fault and they could also check who is picking up the food and whether this person also has the shopping list for it.

Garbage was already on the table🤮. Service was good. The food was normal for McDonalds, the hamburger royal cheese has an incredible disgusting taste, that thing will blow up the toilet.

I went there this morning and only ordered 1mcmuffin and my girlfriend ordered a coffee. It took them a really long time to even take our order and in the end we didn't get anything

Oh after waiting there for over 20 minutes, I had to call out myself and ask if the order had been forgotten! They did that but it was cold! The staff themselves seemed nice but still understaffed for so much stress there is currently. McDonald’s is getting worse and worse!

Probably the slowest Mc in the world. Breakfast takes 30 minutes and then the coffee is cold

The food was ok, there are better McDonald's outlets, but it definitely wasn't bad. It is often very crowded and loud, which is due to the location and you wait a relatively long time for your food. But I think the worst thing is that someone waits in front of the toilet and collects 50ct or so. I've never experienced that in any restaurant. I buy my food and drink there, then they should at least offer the toilet for free and pay their employees! And no, that wasn't a voluntary "donation" either; if you didn't give anything, you were asked to do so.

With few guest . They lost my order.

The most unclean mc donalds I've seen and the staff don't even care to clean it. Disugsting